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THOMAS JCustomer Reviews for U-Haul Moving & Storage of Lincoln Park
Testimonials From Recent Customers
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This location would be ideal for a U-Haul location. They had equipment that I needed and even though I was returning I made me think about how I can't wait to be able to rent from this location in the future. The Sales associate was very, nice and thought of the rental and Knowledgeable for the return and he even asked how was the pick up. He need to train up coming associate for very GREAT Customer Service!!!!! Can't wait to rent from U-Haul from this location. And I will refer all friends and family to this location. I have been able to refer 3 ppl already for this location.
PANDA DI got the truck on E but yall expected me to put gas in it? I've never gotten an empty tank moving truck before…so if I had a long was to go y'all would really expected me to put gas in it right?? At least a half a tank of gas should be put in these trucks because thery're NOT small cars…
Ashley CThe staff was friendly and helpful in helping me get get everything I needed to make sure I could tow my vehicle safely.
MATTHEW PMy reservation included pads for my furniture and I didnt recieve any when I picked up the vehicle. It wasn't a huge problem but it make a big difference when loading and transporting everything.
AHMOND JService was great and the van was even better will go back to this location again
EDWIN AKevin i believe was his name who attended me was great highly recommend
EVE LCheck engine light on and windshield molding falling off
Timothy HKevin and his team were friendly and professional.
BRANDON D | Overall ExperienceThe truck had electrical problems and left me stuck with a dead battery at every stop. I would appreciate this issue addressed for a credit. The staff at this location are the best!
CHRISTOPHER RThe gentleman who helped us was really great, we got the wrong size U-Haul, so he let us swap it out and was extremely cordial throughout the whole process. I would always rent a U-Haul from here.
EMILY Lthey over charged my daughters card and couldn't even provide any documentation on their end of the charges but it's definitely on her banking info.
alyssa cI forgot the name of the young lady who helped but she was though, quick, knowledgeable and helpful.
Thomas HThank for letting me is you guys service for 9 years
JATONA W | Overall ExperienceMy rental was a pickup truck and it was a well maintained vehicle rental and take back was fast and easy thank you for your service I will be back
EDWIN ANeed a price for unlimited mileage
FREEMAN LKevin was great on all aspects
Daniel W | Overall ExperienceEverything was ready to go, very impressed with how clean van was on interior and exterior. Service was great, manager went over paperwork and app on how to extend if needed. We did have to extend and it was easy on the app. Great experience! We will be back..
RONALD ELove your customer service. You treat like a friend
RALPH DThe app was very user friendly and the truck was easy to find.
Mathew GYou're app needs work.i original had reservations at another location.no one there went on app followed all directions to the end and app crashed had to go to new location set me back over an hour I'm not happy about it.
WILLIAM JPrevious customer did not fill gas to required amount and did not clean the back of the truck, i had to put more than what i used so i wouldn’t be charged the fee, have pictures and timestamps, other than that great employees and very professional
PEDRO SEveryone is professional, attentive, and they really put an effort to satisfy customers. Great Job!
ANOIR JGood service
LEONCIO DRoadside Assistance and Customer Support are the areas or departments that need improvement. However Customer Service and Equipment from the Fort Street Location are always Above and Beyond. May God Truly Bless The Team @ Fort Street.Location Always.
COURTNEY QI enjoyed my moving experience & u-haul made it possible. Mr. Turner & his crew were very courteous and professional.
WILLIAM HSatisfied with the use of my storage unit. Kevin is very nice and helpful. Only complaint is it's very overcrowded when you try to come in and out every time and will easily cause an accident.
corrine d | Overall ExperienceI was extremely impressed with the manager Kevin TurnerI ran into a slight problem with a reservation I had made.He resolved it promptly and professionally and gave me tips on how to avoid this problem from happening again which made my day run smoothly. Thank you Kevin曆
Marlene LEverything went smoothly.
MANUEL SEverything was great, and the employees was very nice.
DIANA DStaff was friendly and awesome highly recommend
ANTHONY PVery easy pickup and drop off. Staff was very friendly and helpful
Timothy HWas charged $20 for returning 'after hours' even though it was the same day, for $9 more I could have saved myself a lot of stress trying to get the truck back at a certain time and just returned the next day.
KEVIN JExcellent service greeted with 😁..
DORIAN D | First Impressions¡Gracias!
Daniel M | Overall ExperienceVery friendly staff
THOMAS DShe was friendly and kind. The return only took about 10 minutes.
DARYL SNothing, job well done
GARY LThe process/ paperwork was easy. The rep was very friendly and knowledgeable. Kudos to Kevin(the rep that helped me). I will be coming back just because of the great customer service from Kevin!
HECTOR AI love this location. The young lady who helped me was wonderful.
JANINE LKevin and his team are very good people who answers questions and provide great customer service.
Felicia D | Overall ExperienceThank for the great service!
Clifton S | Overall ExperienceSometimes the truck didn't pick up speed as it should and to check the brakes on the truck to ensure the safety of the next driver who rents the vehicle .
SHELITA LNothing. The Employees of the U-HAUL on 3175 S.Fort st. Detroit went above an beyond to get my Hitch installed, i had an issue with another U-HAUL place. An This one stepped up for me an Took care of it. Thank You!!!
Todd YThey were extremely nice and very accommodating
ANNAH SThe service was fine. The delivery of the installation was poorly done. Hanging loose wires and no pride in techs job. Paid for a professional install and got a backyard result..
Glenda SAlways excellent customer service
VALVETA BGrat customer service .
MIGUEL AI really don’t know.
EUGENIA CDidn’t use the dolly but the lach was broke
MICHAEL NThis location is always so helpful especially Kevin. I am always greeted in a timely manner and my rentals are always clean. Kevin comes outside and makes sure everything is ok before take off.
CYNTHIA LStay open til 8pm and have 2 workers on shift. Every one came close to 7pm. The gentleman working was awesome friendly and we got out of there quick
JUDITH BCommunication between the uhaul companies need to be transparent and in the same page… and the young lady at the desk wasn't very friendly or inviting. She needs customer service training. But the manger was nice.
MAHLEYKA DRepresentatives are curtious & knowledgeable Fast service this was a good experience
LARRY KFriendly and timely. I probably have 7 choices of uhaul dealers in down river Detroit and I always choose the fort street location.
ROBERT WGreat staff that work here. Absolutely wonderful experience from start to finish.
patty mNothing you have great customer service
MIGUEL AGive Everyone @ 3175 South Fort Street Detroit,Michigan 48217 A Pay Rate Rise They All Work Very,Very,Very Hard Taking Care Of The Customer's Amen 🙏.
THEODORE DYour staff was extremely helpful
MIGUEL MOverall, my stuff was safe, but there was definitely a mold problem, dead bugs migrated into units, and whoever sprayed was definitely overzealous, damaging some of my boxes. Happy I had a place to trust in Detroit, though, but other than the owner, the staff was very one dimensional towards the end. My arrival was wonderful, though. A lot of sway in quality from day to day. Also asked for help with hooking up equipment and was told there would be a charge. Three other uhauls state that was a part of the service. Interesting.
Corey L | Overall ExperienceKevin was very helpful and efficient. Fast Easy check in Great experience
STEPHEN HManager and employee both called me an idiot for not taking pictures of their negligence for not marking damage that was already to their van. I felt extremely unsafe with how they both approached me and I will NEVER return to that location or refer anyone to use U-Haul ever again this company should be ashamed of their Detroit location
Nicole MI've had my property in storage in Michigan since 10-2017. And I live in Texas. My service has been consistent even with management changes. I recommend to everyone. Very secure property.
lisa h | Overall ExperienceThe truck I was assigned to was very nasty and dirty, and it also had a smell to it. I asked for it to be clean and it was just air sprayed out the truck drive very bad
vicky m | Overall ExperienceBoth the general manager and the front desk attendant were so kind. The front desk attendant spent time joking with me and another customer (who was also amazing). Made me feel comfortable when my anxiety was up from the move. This transition has been scary, so this was a really good start to my move, especially moving my whole life across states. Was also able to use the access garage for almost 3 hours to move my entire truck on my own, which was incredibly helpful. No complaints. So much better than home. I'll be using the facility for a while, so hope to see the employees here on a regular basis.
Corey L | First ImpressionsN/C
Sandra H | Overall ExperienceElevator needs to be fixed asap and the motion lights on 2nd floor around 3011 unit. You have to walk down to the end for light to motion on only for a few seconds. I wish I could have changed buildings.
David H | Online Move InPrice was to high
Stephanie C | Overall ExperienceThe staff at this uhual facility were helpful, wnr knowledgeable. Unlike the app or website which had us in a storage unit way too small for a 2 bedroom house. The staff on location were much more helpful then the website and got us into what we needed.
Brian N | First Impressionsclean, safe, good deal, would def use again.
LaTrice H | Overall ExperienceFriendly and helpful staff. Nice facility.
Lakeisha J | Overall ExperienceVery very nice customer service
mavis d | First ImpressionsI had a really good experience with this location I would definitely recommend this location
EBONIE A | Overall ExperienceRetired Senior Citizen can't handle a price hike every year that is why I closed kept it for 20 years but had to go it's too expensive for a Senior on Social Security
ROSCOE L | Overall ExperienceHonestly I been there for 6 years it's been good besides them always raising my rent every 6months which sucks I started off at 80$ then cancel my storage after them tellin my stuff goin up to 120$ not including the taxes the staff at the Lincoln park rude takes forever to help you and when they do they have attitude. But I can honestly say the general manager there is a great guy Kevin help me and was very nice n try make me happy the best he could after I had a problem with one of his front desk guys there but Kevin a great manager if I ever decided to go back there which I hope never but it would because of Kevin thank you again.
brittany r | Overall ExperienceThe owner of this facility and his staff were very helpful and helped me get into the right storage unit, I had a little delay with getting my storage unit but it was definitely worth it. I would recommend this U-Haul facility.
Felicia D | First ImpressionsThe staff was very accommodating and friendly!
Lakeisha J | Online Move InExtremely helpful staff. They made my moves seamless and pain free.
TIMOTHY E | Overall ExperienceFlexible rates/discounts/promotions keeps me interested.
Mason D | First ImpressionsThe experience that I had was excellent. The manager was the best and easy to talk to. He also was courtesy and polite. I would recommend this uhaul 37158 fort street detroit michigan 48217 to all my family and friends. Thank so much. Have a wonderful day
Carolyn W | Overall ExperienceI like storing my stuff there but I took my stuff out early and didn't get no refund hello 3 weeks that didn't stay there I don't feel it that was right
Jane B | Overall ExperienceTired of price hike every few months. Started at $49.99. Now paying $69.99. Too much for the drug infestation area. I'll return if prices drop.
Melvin H | Overall ExperienceThe team at U-Haul in Lincoln Park are an amazing group! They helped me out in one of my darkest times and helped any way possible! Go see Kevin, he will take care of you
Darcie T | Overall ExperienceThe unit was clean but smelled of rat or rat urine so bad that the clothes that I was wearing smelled of rat.
Kimberly J | Online Move InNeed a elevator
MARK J | Overall ExperienceExtraordinario servicio al cliente
Gail M | Overall ExperienceI am grateful and honored to have U-Haul as a good place of storage but they need more help and sometimes they need more money to help and to enhance most of the time the customers will try to upset or disrupt the employees
CHARLIE F | First ImpressionsThe woman and young man that helped me were so helpful and kind. I was having a rough day- sold my house, had to move everything on my own, I was overwhelmed. They were so kind and considerate and made the process so much better.
NICOLE L | First Impressionsneed more workers
ROSE W | Overall ExperienceTruck was to old.
JOHN W | Overall ExperienceI don't like that storage building because they do people wrong and throw people stuff out illegally and I feel like they need to all be fired and they need to get good people to run the building the right way
CHRISTOPHER B | Overall ExperienceMy stuff was stolen out my unit. They changed my lock without notifying me and I had to pay for a locksmith. Their under staffed and when I contacted customer service they had little to no records for my account.
markea J | Overall ExperienceStaff friendly and professional. Great service. Very accommodating. Thanks for your service.
Annis A | Overall ExperienceThe whole crew was very good and very helpful to me, I had no problems at all. The young men would always ask me if I need help moving my stuff in or out of storage and the older man helped sign in and the young lady that helped me when I returned my uhaul she was very helpful, so overall I was very happy.
Lisa H | Overall ExperienceExtremely helpful staff.
balazc L | First ImpressionsExcellent Customer Service. Employees were friendly and informative. Answered any questions I had. Explained Storage Unit hours and rules. Advised getting insurance, which I bought. Very happy as a customer.
sandra b | First ImpressionsThey couldn't get the payment schedule together causing me unnecessary calls to the bank and their home office
IDA B | Overall ExperienceVery helpful staff, quick service and always professional! I will always be a customer to this UHaul.
KAILAH W | Overall ExperienceVery comfortable with the services and Very professional staff.
Donnell H | First ImpressionsStaff was very friendly and helpful.
jason s | Overall ExperienceVery helpful and understanding
ryan m | Overall ExperienceI had to take all my furniture to the dump. It was covered in mouse urine and feces. I am so upset and will not not be able to recoup my losses for my new house anytime soon. I thought this was a great place to store my belongings but I was definitely wrong!!
Melissa H | Overall ExperienceAmazing
Katherine D | First ImpressionsMy unit had a lock on it and I wasn't offered a alternative even a larger unit or a smaller unit nothing. The door that you have to go into has no lights so basically somebody could be standing there and you wouldn't even see them. I didn't feel comfortable because the door is in a alley with no lights. Had only one employee working the Dass had once I found that my unit had a lock on it I had to wait over a half an hour for service.
Jennifer R | Online Move InI feel that if people dont use the whole month on storage ,some rent money should be reinbursed
JESSICA R | Overall ExperienceJust was sad when I couldn’t get my little money back for the lock i purchased at U-Haul.
Sarah W | Overall Experience