There was one guy working this morning. Several people in line. Everyone was understanding and he did a great job getting us all handled.CHAD EUGENE R.
Customer Reviews for U-Haul Moving & Storage of Lincoln Park
Detroit, MI 48217
(N Of Outer Dr)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Possibly have more workers so when the stores supposed to be open there's not a long line of people waiting for 15 to 20 minutes to get there equipmentMalik H.
The truck stalled out. I was on hold for 45 minutes the customrr service person put me bk on hold to start all over. Phone died. All in a bad area it was horriffic! 3.5 hour wait!TRACY LYNN C.
The cargo van I thought I had rented was not available. It was a hassle after that. But I want to thank the mature person who finally got me on my way with at least a pick up . truck. The younger guy on duty appeared be to be ready to let me go with nothing. My greatest appreciation to the service coordinator on my contract he went over and above. I truly appreciate his customer service comentment.DENISE P.
Everything went smoothlyGREGORY A.
El cliente no dejó un comentario.Regina C. | First Impressions
El cliente no dejó un comentario.patrick D.
Don't charge more then your receiptAhmad Z.
Since I moved here from Florida three and a half years ago this company has always taken care of my needs at A1 rating and I've moved with quite a few companies not the name namesLawrence M.
El cliente no dejó un comentario.JENAI J.
I needed the truck for 4 hours more than the alloted time and had to pay for another full day. I was told it shouldn't be an issue when I made the phone reservation. This was overpriced. But, the gentleman who checked us in and out was very helpful and kind.Tiffany T.
The salesman was very professional and helpful. Gracias.Ronald G.
showed up at 7, staff didnt show up until 8:45. didnt get the uhual until 9:30. complete waist of time.Max F.
Only that they don't separated the right TruckRoberto H.
Off hours procedure could be made better.Mujib A.
El cliente no dejó un comentario.JULIUS RONALD C.
Bad location, ghetto, disorganized, lost the keys to the truck and tried to blame me!!!!!!! POOR SERVICE and not kept clean. The workers are lazy and don't want to do their jobs.sierra G.
Nothing,very much appreciatedLucuan J.
El cliente no dejó un comentario.alea T.
El cliente no dejó un comentario.Parthenia j H. | First Impressions
El cliente no dejó un comentario.Renisia H.
El cliente no dejó un comentario.Karla H. | Overall Experience
The young lady that was working there went out of her way to help and even called later in the day when an AT hauler came in. She didn't have to call because we had set it up for the next day but when the trailer was returned, she called, and I was able to pick it up that day.Donald S.
El cliente no dejó un comentario.Kendra C.
I rent trailers from U-Haul often, very satisfied..JEFFERY ERIC P.
It was extremely busy. Only 2 staff and a huge line. The issue was one couple trying to rent a storage unit took forever with one staff and another person took forever arranging a rental. She had to call several people to get someone as a back up person to contact.William H.
El cliente no dejó un comentario.DARRYL BERNARD J.
El cliente no dejó un comentario.Ethan C.
There was only one employee behind the counter but her service was phenomenal. Can't remember her name for the life of me but her service is why I would come back.Cameron P.
Everything was perfect, THANKSwilla M.
El cliente no dejó un comentario.Consuelo P.
El cliente no dejó un comentario.Lisa F.
El cliente no dejó un comentario.Natesa B.
El cliente no dejó un comentario.david M.
Charge 5 or 10 bucks to anyone who brings back a dirty truck or trailer, clean it or take it off next renters bill.Joseph G.
There was nothing to improve. The staff is excellent and trucks well maintained.RAQUEL LYNETTE G.
El cliente no dejó un comentario.Maurice R.
El cliente no dejó un comentario.Nanette S.
Learn your products and what the actual cost will be on everything rentedBrian L.
Everything was great.. the young lady that works there did a WONDERFUL job helping me with my check in and outMichael V.
El cliente no dejó un comentario.Juan R.
My experience with Ameena was great. She was courteous and supplied me with everything I needed. Great job.Charles R.
El cliente no dejó un comentario.STEPHEN ALAN M.
This is only location I use, close and convenient for me. Staff always on point.â¤ï¸Gerardo S.
El cliente no dejó un comentario.TRANHAi R.
El cliente no dejó un comentario.Deborah B.
Properly staff the location, keep known local trouble makers from entering office area, upgrade office equipment and practice good housekeeping and public safety.Robert R.
There was a very good employee there. I remember that she said her name was Amina.. she was really a special personyunes A.
The Manager and service representatives are Professional knowledgeable impeccable and informative to customers. Very Clean location.STEPHANIE CEDTRI J.
Nothing.......service was great and friendly. Won't go anywhere else.William C.
She provided excellent customer service. Wish I knew her nameConsuelo P.
I paid for a utility dolly and 1 dozen moving blankets. Was told everything was ready to go. Once I got home there supplies were not there. I called but they could not deliver them. I had loaders ready to go with no dolly. Had to send a friend to pick up the supplies which caused a delay in the move.Donald S.
El cliente no dejó un comentario.JULIUS RONALD C.
I wouldn't change a thing. The staff were very helpful, friendly and professional. While waiting my turn in line, I observed an interaction with one clerk with some customers with a large box order and listened as she patiently explained the sizes, features and prices of each. She then proceeded to ask if they needed packing material or tape. Meanwhile, another employee was observed wiping down then entire counter area, keyboards and telephones etc. I was unfamiliar with the rental process with respect to my phone interaction. My clerk walked me through it without hesitation, annoyance or being condescending. She then directed me to the car hauler that I needed, made all of the necessary connections, insured that I was comfortable, took a picture of my rig/connections (for liability I presume) and thanked me for my patronage. In short, I received the customer service that I would like to receive but didn't truly expect. As a result, I was pleasantly surprised, very pleased and will certainly rent again from this branch in the future.JAMES A.
I've been with you all two years I believe and I really don't see a problem that you all have to improve you all do a great job and thank you for being there for mePhyllis M.
The guy working the counter kept trying to get me to accept and sign for extra charges I didn't want.James L.
Manager is so friendlyleticia A.
El cliente no dejó un comentario.Marta R.
El cliente no dejó un comentario.A.C A.
Waited 40min to pick up a trailer with reservation, with only 1 other person there, Saturday morning is not when I would ever go there again.Steve P.
I turned the truck back in saturday evening 4/30/2022. It is now monday 5/2/2022. I am still waiting for the transaction to process so I can get my money back that was held when I picked the truck up and this is an inconvenience. I feel the final transaction should be processed within 24 hours.Fred B.
El cliente no dejó un comentario.Walter J.
El cliente no dejó un comentario.Brandon K.
El cliente no dejó un comentario.Lawrence G.
El cliente no dejó un comentario.Frank F.
The lady who was working was very professional she was dealing with a customer who was being real rude to her, she kept it so polite I commend her.Christopher J.
El cliente no dejó un comentario.MUHAMMAD-SALMAN F.
El cliente no dejó un comentario.Stacy C.
The guy wasn't helpful at all. He definitely wasn't in a hurry to help anyone.Jason H.
People working were right on the spot and very helpful.Larry S.
great place you have here, was treated very well, you need more employees like this. She deserves a raiseMark P.
El cliente no dejó un comentario.Antoine L.
El cliente no dejó un comentario.Whitney M.
El cliente no dejó un comentario.Joseph D.
El cliente no dejó un comentario.Karen C.
Tried to rent a cargo van from another location closer to home four days in advance. They called me day of to delay by 2 hours, which I agreed to. Then when I showed up they still didn't have the van. Family member let me know about this location and I switched to this store. They had the van, handled the software issues that came up, and I was still able to make my appt to pick up my new stuff on time! Will definitely be coming back.Richard B.
Found the staff easy to work with and no issues with equipment.tony S.
El cliente no dejó un comentario.Devon P.
Charged 4.24 for some reason? I had replaced all the gas i used & returned the truck earlyErin S.
Everything was fine. Kevin was very helpful and courteous and knowledgeable.Michael B.
El cliente no dejó un comentario.TRACY LYNN C.
I reserved 8am contactless puck up. Movers were at my house at 830. When i checked in it showed i had to wait until 9am for a person. Kevin was excellent and when he realized what was going on made sure to open early and help me out. Only problem was i was an hour late getting truck and had to pray movers and extra 85$ for the wait. Overall i feel like I should be reimbursed for the issue.Jamie W.
Very comfortable with the services and Very professional staff.Donnell H. | First Impressions
Please fix the reservation system the company has in place. I had my trailer reserved for 3 months ahead of time & was called two days before and they switched the location. Then they called AGAIN the day of & switched it to another location. Then once we picked it up we were informed that the drop off location had changed too! Unorganized to say the least.Tina K.
El cliente no dejó un comentario.ANTHONY LYNN S.
Staff was very friendly and helpful.jason s. | Overall Experience
Your web site for checking frustrating. Customer waittime totally unacceptableTresa P.
Faster serviceCassandra H.
The staff was very helpful and friendly . Would definitely come back to this location .David B.
El cliente no dejó un comentario.Juan P.
Truck needs new wiper blades. Dashboard had sticky residue on passenger side.joseph Z.
The staff was helpful and so friendly. They made the rental process quick and easy! Will definitely refer to friends and family!rosalie D.
Nothing y'all are perfect the worker are excellent!stephanie C.
El cliente no dejó un comentario.LaVerne M.
Nothing keep up the good workShelby W.
Easy process and fast install. Plug and playJesus A.
More workersdamonica C.
Excellent customer service and the manager and team took the time too explain everything to me and made my rental experience great. Definitely will use Uhaul again and will refer my family and friends.Carolyn M.
Everything was fine , but I received the truck on empty brought it back on a half like asked and never got my gas creditDamon H.
There was damage on the top of the truck that the pictures did not reaveal and they are trying to charge me for ittammy R.
El cliente no dejó un comentario.Jim S.
El cliente no dejó un comentario.ALEX THOMAS A.
El cliente no dejó un comentario.Angel G.
El cliente no dejó un comentario.LORINA NICOLE-AN P.
Very helpful and understandingryan m. | Overall Experience
El cliente no dejó un comentario.monica y. | Overall Experience
I had to take all my furniture to the dump. It was covered in mouse urine and feces. I am so upset and will not not be able to recoup my losses for my new house anytime soon. I thought this was a great place to store my belongings but I was definitely wrong!!Melissa H. | Overall Experience
El cliente no dejó un comentario.Beverly R. | First Impressions
El cliente no dejó un comentario.Ophelia W. | Overall Experience
AmazingKatherine D. | First Impressions
My unit had a lock on it and I wasn't offered a alternative even a larger unit or a smaller unit nothing. The door that you have to go into has no lights so basically somebody could be standing there and you wouldn't even see them. I didn't feel comfortable because the door is in a alley with no lights. Had only one employee working the Dass had once I found that my unit had a lock on it I had to wait over a half an hour for service.Jennifer R. | Online Move In
I feel that if people dont use the whole month on storage ,some rent money should be reinbursedJESSICA RAE H. | Overall Experience
Just was sad when I couldn’t get my little money back for the lock i purchased at U-Haul.Sarah W. | Overall Experience
Was not given access to my storage unit and I wasn’t properly instructed on where it was and how to get into my unitNikia F. | First Impressions
Little to high on the priceJose S. | Overall Experience
El cliente no dejó un comentario.andrea P. | Overall Experience
Enrico wardenriqo w. | First Impressions
Thank God for your staff person, Free. She was the one shining light on this entire process. The computer system was so slow that even though my vehicle was pre- reserved/registered, it took nearly 45 minutes to process my vehicle/ storage rental. The App continually went down so I could neither verify pre-rental or do the online return. Again Free was there to assist. I needed a larger storage unit than you had available and needed to move to another facility.i also needed a second truck. Dealing with the second location and with 800 rep was so frustrating. The unit I reserved online was not actually available. I was actually sent to yet a 3rd location but gave up and located a closer facility operated by a competitor. (I couldn't get a call back to verify that the unit was indeed available). We were able to return to the Lincoln Park office to return our trucks and again I have already been here 40 minutes awaiting my return documents (and refund for the unneeded lock). BUT: Free has apologized for the delay and is doing what she can to help me. (While teaching all the other team members?) I can only imagine what a dynamo she would be, if the technology could keep up with her.GAYLE J. | Overall Experience
El cliente no dejó un comentario.VICTORIA A. | First Impressions
Both the check in gentleman and the helpful ground agent were both knowledgeable, funny and friendly.Angela P. | First Impressions
Decided it was time to move out since the price was being increased by more than 50%WILLIAM G. | Overall Experience
El cliente no dejó un comentario.Mary Ann P. | First Impressions
El cliente no dejó un comentario.Monica G. | Overall Experience
El cliente no dejó un comentario.JAMIL B. | Overall Experience
El cliente no dejó un comentario.Annmarie s. | First Impressions
El cliente no dejó un comentario.JANE M. | First Impressions
El cliente no dejó un comentario.benjamin c. | Overall Experience
El cliente no dejó un comentario.roberto m. | Overall Experience
El cliente no dejó un comentario.MERVIN O. | First Impressions
El cliente no dejó un comentario.Brianna M. | Online Move In
El cliente no dejó un comentario.India B. | First Impressions
There were no ramps to allow easy access upstairs, too many stairs no elevator. The upstairs unit did not have lighting in the unit.Arline w. | Overall Experience
El cliente no dejó un comentario.Yoletta H. | Overall Experience
Need to keep the property more clean from debris and broken glass. Also need more than one way to enter and exit the property to stop the gridlock when trying to drive ib out drive out. Manager needs to more friendly and courteous to the customers.roynell g. | First Impressions
El cliente no dejó un comentario.Rhonda W. | Overall Experience
El cliente no dejó un comentario.Regina C. | Overall Experience
El cliente no dejó un comentario.Sonja F. | Overall Experience
El cliente no dejó un comentario.DARYL P. | Overall Experience
Awesome place and helpfulCandice M. | First Impressions
El cliente no dejó un comentario.monica y. | First Impressions
Just trully loved the attendants. Tammy looks out for you.Marcia T. | Overall Experience
El cliente no dejó un comentario.David H. | Overall Experience
El cliente no dejó un comentario.joesph s. | First Impressions
El cliente no dejó un comentario.Candice a. | Overall Experience
El cliente no dejó un comentario.kaith b. | Overall Experience
they went beyond helpful I had a piece of furniture couldn't move showed easier way to move it and helped thank you so muchLoretta R. | Overall Experience
I love the lady who runs this office!Leslie G. | Overall Experience
El cliente no dejó un comentario.Tasha A. | First Impressions
El cliente no dejó un comentario.kristie H. | First Impressions
I want to thank you for all you done for me and my thingslatsha a. | Overall Experience
Great customer service.katrina h. | First Impressions
El cliente no dejó un comentario.Linda A. | Overall Experience
El cliente no dejó un comentario.Clyde R. | Overall Experience
I must say for 3 years I had no problem. Very very clean I also take pride in that. Thank you. Great faculty.Valencia D. | Overall Experience
The storage unit was amazingly clean and well maintained, not one spider or critter. The staff was friendly and professional in assisting me with my unit needs especially with the winter weather when the locks and Hardware my freeze or rust.Jennifer B. | Overall Experience
I rent for four year do to fire never had problem with staff or build wish it had a elevator thanks for your great servicedenise c. | Overall Experience
Great ppl great attitude and great customer serviceDavid R. | First Impressions
I was very satisfied thank you very much Tammy and all the people who work at U -Haul in Lincoln Park Michigan Keep up the great JOBJuanita J. | Overall Experience
The older caucasian lady was very grumpy......CYNTHIA H. | Overall Experience
Tammy is a liar and she’s disrespectful I have a video of her disrespecting me and lying on me then evicting me for no reason!Antoine B. | Overall Experience
Good.Laron J. | Overall Experience
Get not gain excess to storage unit because electrical problem with code lock can I get in after 5pmLashawnda M. | First Impressions
Just needs a little more cleaning up around the back area where I utilized due to it looking unclean in that area only. Other than that it was a good experience...I thought first months were free?PATRICIA S. | Overall Experience
The staff was laughing about my reservations being messed up then had the wrong storage unit for me which had me there for over 2 hours. Called the general manager Tammy she just as rude as her staffShamonik W. | Reservación
Staff was very helpful and friendly.brian d. | Overall Experience
Good service.tara l. | Reservación
Jarrod was very helpful!Linda D. | Reservación
For the amount of space i was paying for it dod not accommodate my items stoted and eventhough i had 24 hrs access to my storage it was limited to my usage and there is not one elevator availableUrena G. | Overall Experience
Unorganized young tall white guy very rude, not helpful at all . Fort street locationWinifred H. | Overall Experience
This is my favorite uhual to come too.LATOYA S. | Overall Experience
Great Customer ServiceTina W. | Reservación
I rented a storage unit for over 4 yrs. After I paid for a uhaul truck to move my items out the storage unit the staff informed me they lost my key and made me pay for a locksmith. Rude/bad service.CARLITA B. | Overall Experience
GraciasMarcia M. | Overall Experience
No problems.MICHEL D. | Overall Experience
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