Pondrá is a great worker and manager
sol W.Customer Reviews for U-Haul Moving & Storage of Lilburn
Testimonials From Recent Customers
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Never again U-Haul
JOHN R.Megan was very sweet and helped us out! She had great customer service and made the experience great!
Tsehay W.Servicio al cliente de excelencia. Girl is very nice person good personality. Keep her good for business.
varinderjit B.N/C
Tiphanie B.The staff is very friendly, helpful and efficient!
Marie T.Excellent customer service
Roxane M.Pondra and Megan provided quick and professional service! ¡Gracias!
Leonard K.all good
JERRY L.It was all good. The staff member on duty was doing a great job and was very helpful.
Michael R.Add more customer parking spaces. Ladies in the office were very helpful.
William Z.Great costumer service
Guillermo D.Megan in the morning was super nice and helpful!
Gail G.Excellent employee assisted me, very personable, kind and helpful even though she was quite busy. Sorry I didn't get her name.
Phillip E.There was issue with the mobile reservation/check in system that made it difficult for the employee. There was someone that was checking in with the in store/in person system, while I had done the mobile and it kept glitching to give us the same truck. The employee was able to work around the system's issues to get us both situated, but it was clearly not an easy task for her. The systems should be better integrated, otherwise it could cause bigger problems for customers and employees.
Cierra J.Improve your truck availability during online reservation. The night before, reservation show that there was still a 10' truck available at another location (2951 NE Expwy at Chamblee), and then on the pickup day there is NONE within 150-mile radius? I had to make do with a cargo van, and Pondra at the Lilburn site has been very helpful, but you really need to get your reservation system fixed.
Herald B.Keep providing the same service
ALBERT M.customer Rep Person was not friendly.
Troy R.Would be nice if most reservations could be completed online. Had to wait 20 minutes then sit 10 mins to actually get the trailer. Drop off was fast and easy.
Brian E.great services
Jerry L.Hours before the rental was due I asked if I can keep it for another 24 hours and they told me yes. Later that day I got a call from a manager saying she is charging $50 extra dollars in too on my daily rate for keeping the rental she was rude and had a bad attitude. Other than that the others were very nice ..
Elida C.good
Jerry L.The manager was very nice and knowledgeable. Overall great experience!
Victoria S.Everything went great! Thank you
Ola H.No improvement needed they were very helpful and couldn't have done a better job I was pleased n treated with respect and they were friendly as well as professional.
Chekesha C.The cargo van we rented had some type of spillage under the mat. It was a strong odor and made my daughter and I sick. I like the people but the equipment is subpar.
Gowena W.The attendant was very quick to get me checked out. Not something that other locations are very good at.
Gregory G.Shanaenae was very rude and ghetto I highly recommend don't use them the lady was not trying to help me she had a attitude for no reason and gave me a truck with a check engine light if I can give a no star I would this was the worse uhaul experience ever do not go there horrible service horrid experience.
damion L.1 - Rain leaked across top of windsheild into the cap, I got wet. 2 - The Uhaul app did not allow me to upload photos during after hours drop-off.
Robert D.Great location and customer service! The parking lot is a little small, but the employees are very attentive and efficient. The lady that checked us in and out was great!
sabrina C.All went much better than I could have expected. The Lilburn representative was great. I called earlier and it rolled to corporate where I inquired about availability. The woman was very rude. I persisted and spoke to another agent that was able to assist. You should listen to the first call and FIRE her.
Dale P.Customer service was excellent by the Assistant Manager
QUENTIN C.The rate increase every year was ridiculous. Every time brought it up or stated I would be late, I was questioned, when would I like vacate my unit. We are living in hard times, and kindness is it's own reward
LINDA K. | Overall ExperienceGreat storage site--everyone was always so helpful
Linda J. | Overall ExperienceService was good, but equipment was not. Check engine light stayed most of the time and was told up front they did not have the equipment to turn off the check engine light. Was charged for the use of hand trucks that were in the vehicle although I never requested them nor did I use them.
HAL W.Overall good experience
CALUM L.Did not receive confirmation in email of return of trailer in good shape. Please provide proof of return on February 3, 2022.
Thomas M.I had a great experience!!!!
CYNTHIA W.Pondra is professional, capable, and pleasant. She manages a clean facility with an excellent staff. Nothing is neglected and she's always ready to her customers.
ELIZABETH L. | Overall ExperienceGet more pretty women like the two you have there EASY ON. THE EYES AND HARD WORKING
LORENZO B.This was by far the tiniest Uhaul that I've ever been to. With barely enough parking for their own vehicles, I was lucky enough to have parking for my own car to leave there. While the equipment was clean, they forgot to include any of the items I purchased to aid in my move (furniture dolly and furniture pads). Thankfully, when I told them these items were missing they removed them from the total price (the old amount is still pending on my bank account but I suspect that the price will be adjusted in the next couple of days). The check engine light and tire pressure light were on when I turned the truck on (although that may have been an environmental temperature issue since the tire pressure light did not come back on later in the day). I also experienced an issue with the pick-up location being different than my reservation. My reservation was originally on Lawrenceville Hwy but was moved to this location but this was a relatively small issue for me but may be a bigger issue for another person.
Caleb U.Of four 6x12 trailers at this location, two were broken in some why, one had bald tires, and one was rentable. The one rentable trailer had a flat tire that wasn't discovered until the unit was loaded. This delayed my trip to wait for tire repair.
JEFFREY J.Great service
LARRY W. | First ImpressionsAppreciate the managers and the workers there especially cause I always in it doing an extension and they always work with me to get it extended I never had a problem with anybody there
Estes G.The the employee could have a better attitude in service
thomas o. | Overall ExperienceExcellent!
KENAN B.The employees have no customers service skills. Very poor poor experience. I will not send friends and family's to 140 ROCKBRIDGE RD Lilburn .My first bad experience is with a female that work there on 1/15/22 @11am .Very nasty. Then I got back with the truck there was a guy there I ask him to check the truck before I leave he says he can't. There was two of them there with no customers. He was too lazy to walk out to check the truck.He told me he will check it later so I left the on my receipt he charge me for gas â›½ï¸ which I fill up back.Got the transaction to prove it
DONOVAN J.Friendly and helpful staff. Checking in a new customer from beginning to end was thorough and excellent.
SYED R. | First ImpressionsPondra has outstanding customer service and shows genuine concern for the customers needs. I felt truly cared for at this location by her and her team! Appreciate you all, thank you!
STACEY W.Upgrade your system to let customers knowing if trucks available at the time a reservation is made so they don't waste time and make unnecessary trips. I made a reservation about 2 days ahead of time @ the Jimmy cater location for a 15ft truck at 8am. I realized I would not make it at 8am and called back to change my pick up time to 10am, which the young lady did and sent me confirmation. I get there and they to tell me they have no trucks, and there were nontrucks anywhere available until later that day and the system will let you reserve a truck without even knowing if any are available. The clerk really couldn't help me and I asked for his manager who had been standing next to him the whole time and didn't even step in until I said something to assist an upset customer. Finally Noel called around and found me a truck at another location. I ended up working with Pondra at the Rockbridge location who assisted me beautifully. She advised the truck engine light was on and that she told Noel that at the Jimmy Carter location but he didn't relay that info to me before I headed over there. I ended up having to rent a bigger truck than I initially wanted but the service at the Rockbridge location was excellent.
GETHSEMANIE A.The ladies I dealt with were wonderful!
Elridge W. | Overall ExperiencePandra was very helpful and pleasant to work with. Great customer service.
ERIK H.The only problem she has she can't keep enough trucks there you'll need to give her more trucks it's hard to rent because they're always out number either only issue has I like to rent a pick up truck I'll use my business debit card and now she's telling me that it Hass to be a major credit card that's not fair for people like me that has small business and I don't do credit card I do debit card I should be able to rent a pick up truck with my business debit card that's the only default I hate I had to go to Renton a box truck I can use my business debit but I can't you don't wanna pick up why is that you'll need to fix this problem
ESTES G.This is my 2nd time rental in 3 months. Booth of my trucks needed routine maintenance such as alignment, balance, some attention for brakes. As well detailed cleaning inside canine for drivers and passengers, Thank You for allowing for review.
Rakesh P.The manager was a bit rough around the edges at first, but so helpful and knowledgeable.
DULCINA B.Megan handled our service and was exceptional. She was hard at work in the morning when we arrived, and still hard at work in the afternoon when we returned our rental. What a great disposition. Moving is stressful enough, but to be greeted by a bright smile and great attitude made a huge difference. ¡Gracias!
RICHARD A.Extraordinario servicio al cliente
KWANDA D.The sales lady was very professional and explained in detail the transaction.
SHANNON D.Love the place, hated that the ownership kept raising rent, especially on a renter that was there for over 5 years, always paid on time and was never a problem. I stuck it out during the pandemic when I was not working for almost a year because I stored my business materials (team building) there even though I never needed them and was making no income. Charge new people more when they rent, leave excellent renter rates alone. I would've stayed for a few more years as my business improved but the last 7% raise was too much. So I'm gone. You lost an easy $1800 a year for a $120 a year raise.
DALE M. | Overall ExperienceGreat staff
JOHN C.Great cust. Service
RAISA S.Great service!
JEANNIE W. | Overall ExperienceMegan in particular was very helpful. We had an admin problem at the beginning but she kept working on it and with a good attitude. It was resolved quickly and I enjoyed working with her.
John C. | Overall ExperienceThe manager there is so unprofessional and should be fired. When I first came to Uhaul the manager at that time was helpful, friendly, and made my move in a good experience. When I left management changed and it was the most horrible experience I have had, the manager was rude, lazy and all around made Uhaul look bad. I have always looked at Uhaul as a class storage company but after dealing with her it gives the impression of The lowest class storage company. She spoke as if she was from the lowest educated part of Atlanta and treated me as if I was not important. Not only that but when I moved out she did not want to do her job and complete my move out which resulted in being charged the following month and I had to go through a lot just to prove I moved out to get my refund which I did and received my refund after a week. And yet again she fail to do her job once move and left me in her system again and they debit my account the following month as well when I called to have them refund my money and remove me from their system she spoke to me as if I was bothering her and even told me not to call there again as if she did not care I was over charged once again. I am stilling waiting on that refund as of today. I will never use your company again and have made it clear to all my social media followers that if they want good service any other company is better than yours. I know I have personally help 5 of my friends find other companies so they could move their belongings from Uhaul to a better company. I always have a lot of friends and business associates in the property management world who I have expressed my concerns with regarding your company and with your prices increasing and never being the better price in the first place they have also decided to discontinue referring clients to Uhaul. I hope this feedback helps make major changes to your company so that one day you can once again be seen as a class A storage facility.
Amanda P. | Overall ExperienceThe staff went above and beyond to make sure I had a storage unit that would work for me. They did extra work and did it cheerily. I really appreciate them.
John C. | First ImpressionsThe staff needs to work on their customer service . This location seemed to be under staffed.
Tessa P. | Overall ExperienceWe are moving from Lilburn to Marietta and used your facility to store small furniture, clothing and just "stuff." After 26 years in one home, we acquired a lot of "stuff." Your facility and staff made our move possible. The facility was clean, safe, and always available to us. The staff was friendly, helpful, and seemed to always be in a good mood. When I moved out, the trk I rented was available when I needed it and fit my needs perfectly. Zero negative about my experience w/ Uhaul.
andy b. | Overall ExperienceGet customer service skills Cery knowledgeable about the business.
RENA E. | First ImpressionsMeghan was wonderful! Very helpful and knowledgeable and went above and beyond to make sure I was taken care of. Great customer service!!!
Tia D. | First ImpressionsPondra was amazing at address and resolving my issues and concerns. I appreciated her bright smile and warm personality.
Trenecia H. | Overall ExperienceFilled the bill exactly according to my needs
Scott D. | Overall ExperienceOverall my experience with you facility was convenient and trouble free, the staff there were courteous and friendly.
Derek C. | Overall ExperiencePondra was so helpful and amazing to work with. She made it so easy for us to get set up with everything. If we ever need to rent or store again, we will drive past every other uhaul place to go here.
Jeff P. | Overall ExperienceGracias
Lyndon C. | Overall ExperienceI have used this location multiple times for storage as well as truck rental. Cassie, as well as everyone else in the office, was super helpful with answering questions and explaining procedures. The facility is well lit, clean, and conveniently accessed from the front and back of the building. I would highly recommend this location at 140 Rockbridge Rd NW, Lilburn, GA. Many thanks to the staff for making my experience a pleasant one.
Bonnie Y. | Overall ExperienceMichelle was awesome!! She really went above and beyond. Satisfied isn't enough to express how grateful I am and how well taken care of I was.
SANDRA S. | Overall ExperienceVery helpful and friendly people. Went above and beyond to help me.
SPENCER H. | Overall Experienceexcept for the constant price increases, I think this is a terrific storage facility. the lady in charge is always friendly and professional
Courtney C. | Overall ExperienceSuperb handling of our out-of-state move. Every detail addressed and implemented so that our move-in went flawlessly. Our truck return and storage access were amazing it easy when circumstances are generally stressful. THANK YOU Michelle and U Haul!!
ELIZABETH L. | First ImpressionsManager hung up on me and was not very friendly. Will not recommend to anyone.
Ney M. | Overall ExperienceMichelle and Casey were so accommodating, professional and friendly. We had a challenge with our movers and although U-Haul couldn't do anything, Michelle and Casey still took the time to call to make sure we were alright. Thank you! We would definitely recommend this storage facility to everyone.
Adilah B. | First ImpressionsMichelle is and has always been the best. I don't care if I live 50 miles. I will always store at that Uhaul or recommend anyone who wants too. You rarely find great people like her in this world. 100/10
RICHARD L. | First ImpressionsMichelle and her staff were always pleasant and easy to work with. They handle things professionally and with ease. Whatever problem I had they were able to work it out. Thanks for your service.
dolores p. | Overall ExperienceEvery one was just awesome Michelle, Johnny and Rich. Keep up the good work
Natashia W. | Overall ExperienceExcellent customer service
miriam j. | First ImpressionsGood experience with all the staff. They were very helpful and knowledgeable.
JEFFREY M. | Overall ExperienceMichelle and the staff were very helpful and ensured that my move in experience went smoothly.
alyson G. | First ImpressionsStaff was very friendly and helpful.
JEFFREY M. | First ImpressionsStaff great, facility is convenient to my home, and I rented a van from this facility previously.
Shari L. | First ImpressionsMichelle Allen was wonderfully kind and compassionate to me during a difficult period of transition in my life. I felt like I had a friend at UHaul and I will miss her very much.
Karen S. | Overall ExperienceBoth of the gentleman working yesterday evening were amazing, professional, respectful and very helpful. Thanks for hiring people like them
Gabriela M. | First ImpressionsMichelle is awesome!!
Heath H. | Overall ExperienceMichelle is a great manager!
BARB P. | Overall ExperienceGreat experience
Antonio C. | First ImpressionsOur U-Haul facility is top notch. The manager and employees are friendly. I have had no problems with them ever. Pricing is reasonable. I am very satisfied.
LYNNE M. | Overall ExperienceStaff was excellent to work with. Facility was clean and well organized
Mike R. | Overall ExperienceI used this storage family for many years and Michelle had alway been very friendly and helpful. The facility was always impeccable.
MANSELL A. | Overall ExperienceAll of the staff were helpful, informed, and friendly. I especially want to point out Mohammed and Michelle have both assisted me above and beyond the call of duty on more than one occasion. Gracias.
Terrilynn A. | Overall ExperienceVery pleasant and kind. Clean place and I was in and out at a short amount of time. She was under a lot of pressure and stayed as pleasant and helpful
Janice G. | First ImpressionsWorking with Michele was great!!!!
PATTI K. | Overall ExperienceMy first experience with the manager Michelle was by phone before I arrived in Georgia. Michelle's pleasant and helpful demeanor provide for me, the comfort of knowing when I arrived -I would be dealing with a competent and reliable business person. When I arrived, Michelle was professional, helpful and very friendly -providing exceptional customer service. This was all while Covid-19 protective measures had been implemented for customer and staff protection. I applaud Michelle and Uhaul for taking this crisis seriously and for doing what they could to keep us all as safe as we can be. For all these reasons I gave the top rating. Thank you Michelle for making this process easier for a very tired traveler. I would recommend this business to friends and family.
Gisele L. | First ImpressionsI thought everything went well--friendly customer service, and access was easy; just a little glitch in the beginning where I found it hard to see what the manager was showing me with the swipe card.
Jodi L. | Overall ExperienceVery good storage building. Has a lot of storages to fill. Easy to pack and unpack storages and a lot of space.
Jessica S. | Overall ExperienceGreat place. I recommend this location for any uhaul needs.
Uhaul Moving and Storage A. | First ImpressionsI'm happy to have had great customer service, and a sale of storage made simple!
Jodi L. | First ImpressionsExceptional customer service with Michelle!! She explained all the charges and plans perfectly. Looking forward to storing my belongings there. UHaul is lucky to have her!!
LINDA W. | First ImpressionsI needed to have 24 hr access
Jennifer G. | Overall ExperienceMichelle is a great manager and was very helpful.
DAVID C. | Overall ExperienceExcellent customer service as always.
Tasha M. | First ImpressionsExcellent facility! Great service! Will return!
Recycle R. | Overall ExperienceExceptional cleanliness and service from Michelle and Andre
Ayman A. | First ImpressionsExcellent customer service and well maintained facilities. Great shoutout to Michael for over-the-top customer care.
Dale B. | Overall ExperienceThere should be know late fees!
KEITH D. | Overall ExperienceProfessional, Helpful, Friendly, and Efficient. We are repeat customers to this particular location because of their reliability and knowledge.
Mamie K. | First ImpressionsBill was great and helped us tremendously
KELLY M. | Overall ExperienceI opted for the one month free storage and stored my things May 19th, 2019 and retrieved all of my belongings Jan 1, 2019.They’re are still trying to bill me for the unit.
MARK A. | Overall ExperienceMichael, was super professional, kind and couldn't have been more accommodating. Thanks for everything
Samuel C. | First ImpressionsMichelle is the best! She was very helpful and always went over and beyond. I would come back just to see her!!!!
Buddoo A. | Overall ExperienceWe were impressed with the friendliness and helpfulness of the staff. Great job1 Thank you!
KELLIE N. | Overall ExperienceSuperb service and excellent facility!!!
James Y. | Overall ExperienceMichelle and the staff re excellent! Sincerely, Morinette Abraham
Morinette A. | First ImpressionsThe service was excellent. The only issue I have is the wait time for issuing the access card. I was told sometimes it takes up to an hour before the access card is activated. Gracias
Smittie H. | First ImpressionsThey were patient with me and went over every step on what happens when I want to access the storage area. They made sure that the pass worked and that my lock was securely fastened to my area.
Carol B. | First ImpressionsNice place
Dianne M. | Overall ExperienceGreat place
John Brian F. | Overall ExperienceCustomer service was quick, easy, and friendly!
melanie s. | ReservaciónI have had the unit for over 4 years. Michelle is the greatest! I repeat the Greatest. We only gave it up because we finally have a house with storage areas and we delivered a truckload to Goodwill
BARRY P. | Overall ExperienceStorage was ok but the front office needs to improve on customer service (in person and especially over the phone.)
Eugenia C. | Overall ExperienceWater under window Lots of dead bugs at move out I never had a problem in two years thank you u haul
DAWN K. | Overall Experiencethank you!
carrie e. | Overall ExperienceThe employees were exceptional and courteous.
Winda T. | Overall Experience