Customer Reviews for U-Haul Moving & Storage of Lilburn

2,909 reviews

140 Rockbridge Rd NW   Lilburn, GA 30047

(770) 717-9666

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(770) 717-9666

140 Rockbridge Rd NW
Lilburn, GA 30047

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane exchange
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service overall. Check equipment to ensure safety chains have the black rubber clips. My agent had to go looking for one.

Robert M 
Rating:
5.0

It’s always a pleasure at this location! Very friendly service and knowledgeable team! Ms. Pondra and team are the BEST!

timothy m 
Rating:
5.0

Very good

santosh m 
Rating:
3.0

My overall pick up experience was the worst. I reserved the equipment for U-Haul Brookhaven, then received notice my pickup location had been moved to NE Expressway one day before scheduled pickup. I went to that location and they had zero tow dollies, and looked at me like they knew nothing about my being routed there. They sent me to Jimmy Carter Blvd location telling me that's where my equipment could be picked up. Again, no equipment there, so the manager there got on the phone to locate a dolly and sent me to the Lilburn location. Ridiculous. I am happy to discuss this experience should you want to call me.

Richard N 
Rating:
3.0

Customer did not leave a comment.

MALIKA W  |  Overall Experience 
Rating:
5.0

Always 1st rate service at Pondra's UHaul.

Ted M 
Rating:
5.0

I have no complaints at this time. The workers here are very knowledgeable about their job. Good employees. You better keep them. Thanks

Patrica d 
Rating:
1.0

I was charge for 8 gallons of fuel and a refill fee despite only driving 12 miles and REFILLING THE TANK TO A HIGHER LEVEL THAN I RECEIVED IT! This location is a total scam.

QUINTEN G 
Rating:
5.0

Customer did not leave a comment.

kwabena K 
Rating:
5.0

Customer did not leave a comment.

Patrica d 
Rating:
5.0

The truck was clean with a good a/c which was appreciated on this Hot Day.

TED M 
Rating:
5.0

Customer did not leave a comment.

jose f  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick F 
Rating:
5.0

No comments

Debbie M  |  First Impressions 
Rating:
5.0

Continue to provide good customer service.

Moro d 
Rating:
5.0

Very nice

MOHAMMAD S 
Rating:
2.0

Told lock I bought would fit trailer. Waaaaay too small Straps came off tires on trailer 3 times during travel. Girl in Norcross, where I had to pick up the trailer, was training a guy. She told us to load car completely wrong. Said to leave in neutral!!! Said to pull straps toward front and then to drive car up. Wrong. Some trainer

Mike Q 
Rating:
5.0

Customer did not leave a comment.

Allegra S 
Rating:
1.0

U-Haul changed out location, which put us further away, costing us more money in mileage. The lady at the desk was on the phone chatting with her sister the whole time we were checking in. Poor customer service and made it a slow process.

Nicole D 
Rating:
5.0

Pondra was the greatest help to me. She assisted me in every part of the process to get the trailer I needed. Pondra is an asset to your business.

Daniel W 
Rating:
5.0

Customer did not leave a comment.

Mikaela G 
Rating:
5.0

Customer did not leave a comment.

Ethlyn C 
Rating:
1.0

be polite.

Debra B 
Rating:
5.0

Nothing I can think of, all staff were extremely pleasant and helpful.

Charlotte M 
Rating:
3.0

Customer did not leave a comment.

Gramos P 
Rating:
5.0

My only complaint is the can of the truck smelled of marijuana. Both my husband and I noticed Upon entering the cab. The smell made me Nauseous.

Deborah S 
Rating:
5.0

The trucks at this location are in my experience the cleanest of any of the UHaul locations on the East Side of Metro Atlanta. Pondra and her staff do a great job.

TED M 
Rating:
5.0

Customer did not leave a comment.

Celio H 
Rating:
5.0

The manager there is EXCELLENT. She was attentive and so kind. The world needs more people like her.

nova A 
Rating:
5.0

Customer did not leave a comment.

sadiq v 
Rating:
5.0

Customer did not leave a comment.

Nichelle H 
Rating:
5.0

Customer did not leave a comment.

Dothal W  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Travis B 
Rating:
5.0

Keep up the great work.Thanks!

TED M 
Rating:
5.0

It really is very expensive. When you think about a one-way trip for a half a day's travel at $600 that's a bunch. I am a regular customer moving kids all around the country but sometime you get very expensive by the end of the day just to have help in moving your personal belongings. The people were great the cost is too high

kevin J 
Rating:
5.0

Customer did not leave a comment.

JAIME M 
Rating:
5.0

Costumer service professional friendly and fast service

VERONICA L 
Rating:
5.0

Great Service as always. Thanks Pondra for running a great location.

TED M 
Rating:
5.0

Costumer service excellent

Rene J 
Rating:
3.0

Customer did not leave a comment.

shanuka j 
Rating:
5.0

Consistently friendly professional service with clean and safely operating equipment.

TED M 
Rating:
5.0

Customer did not leave a comment.

Bev L 
Rating:
5.0

Customer service was wonderful

Karen P 
Rating:
3.0

As an alternative but it was far away from my home and it wasn't as convenient but it was available when I needed it. Thank you

STEPHEN G 
Rating:
3.0

customer service little slow. would like it to be faster.

Nousang V 
Rating:
5.0

Customer did not leave a comment.

Paula C 
Rating:
5.0

Customer service was outstanding. Each time we interacted with the agent, he gave us full attention, was very respectful and knowledgeable. This was in sharp contrast to the John's Creek UHaul I dealt with before. I'll definately use them again.

Denise S 
Rating:
5.0

The great customer service ever from UHAUL!

ABDUL H 
Rating:
5.0

Customer did not leave a comment.

Lori L 
Rating:
5.0

Customer did not leave a comment.

gina r  |  First Impressions 
Rating:
5.0

I would say that Pondra, the storage manager was very professional and extremely helpful. She made the move-in seamless.

James C  |  Online Move In 
Rating:
1.0

I bought insurance on the truck that was optional but was made to feel I should get. The truck should have had 1/4 tank of gas and it was on fumes.

Barbara S 
Rating:
4.0

Customer did not leave a comment.

Henry N 
Rating:
5.0

Desk service was very helpful. Highly recommended.

Ublester R 
Rating:
5.0

By far the best UHaul location in my part of town.

TED M 
Rating:
4.0

Customer did not leave a comment.

Gonzalo C 
Rating:
5.0

Customer did not leave a comment.

ALBA R 
Rating:
5.0

Customer did not leave a comment.

Marcus B 
Rating:
3.0

I’m there should be an in between answer option for some of these questions. The facility is infested with Japanese Stink Bugs which they should do something about. I brought a few unknowingly and unwillingly with me, hidden amongst some of my belongings. My unit was in the top floor. When I went to pick up and move out it was raining outside - apparently inside too. My unit had at least two leaks coming from a leaky roof. It was obvious they were old, ongoing leaks considering one leak was next to a metal beam that was rusting. I took plenty of pictures. I immediately called down to let the manager know about both issues. She replied “The bugs have been here since I’ve been here” and to two of my boxes being soaked “Did you get insurance?” EXCUSE ME?!? How about y’all maintain your building/property!!! I shouldn’t need insurance from things being damaged because y’all can’t repair a roof!! WHY was I paying $150 to has CLIMATE CONTROLLED storage when you can keep the weather out?? Not to mention paying a 50% late fee and getting the same rude manager on the phone when I tried to discuss that with someone in your office?!? I have a new unit where I moved and it HALF what I paid at your place. So, can I say it was a terrible experience? Yes, 100% I can with these issues just stated. Was it all the time? No, most of the time it was okay and not obvious issues. Then again how often does one hang out at their storage unit? Tondra, the manager I spoke of, has ZERO business working in customer service PERIOD. And please, I do not need her to call me again with her insincere apologies. She was rude on the phone a couple of months prior and when I was angry at the party who came with me she also decided she was getting involved with that too. Threatening me with not letting me lease the truck - even after it had been paid for. Telling me I was calling her names when all I did was tell my party that she was being over reactive. Also your policies on your website don’t match up with what she said I had to do. I’m guessing, since she wanted to make my day even tougher, the website would be the correct procedure and not what she said. I was extremely happy to get my items out of this place. Was the overall okay, yes. All your other employees seemed to be professional, accommodating and courteous.

Lisa J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

hellen b 
Rating:
5.0

Customer did not leave a comment.

Michael M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathleen B  |  Overall Experience 
Rating:
3.0

Ampliar el espacio de estacionamiento

Larry G 
Rating:
5.0

Customer did not leave a comment.

Abdulkareem A 
Rating:
4.0

Customer did not leave a comment.

WILLIAM T 
Rating:
5.0

This location offers superior equipment and service to most UHaul locations.

TED M 
Rating:
4.0

My truck was a 26 footer but old and I could not go over 30 m/h. The roof was leaking and damaged some of my boxes. I was not happy when my pick up location was changed and I was told I have no choice and would pay for the additional milage. I had insurance and will file a claim. I was not happy with the truck's condition plus it rained all day.

Esther I 
Rating:
5.0

very friendly and helpful

sindy q 
Rating:
5.0

Amazing staff!!!! He needs a raise!!

Marco S 
Rating:
5.0

Customer did not leave a comment.

Joshaun F  |  First Impressions 
Rating:
5.0

Keep up the friendly service!

J C 
Rating:
5.0

Customer did not leave a comment.

Desiree B  |  Overall Experience 
Rating:
2.0

The lady in charge of the office was not even greeting as I enter the store. Very rude the way she responds to me. Her attitude is not proper from a manager. She definitely needs to learn some manners and some better training to be a manager

Eduardo T 
Rating:
5.0

Customer did not leave a comment.

Ann M 
Rating:
5.0

Excellent service! Quick and easy rental process! Friendly staff!

DIEGO S 
Rating:
5.0

Greatest customer service ever. Awesome manager

ABDUL H 
Rating:
5.0

Great

Layomed G 
Rating:
5.0

Customer did not leave a comment.

Taslim A 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G 
Rating:
5.0

The trucks are always so clean inside. Thanks for the great service.

Ted M 
Rating:
5.0

Ms Pondra is a very nice lady and takes excellent care of her facility and her customers

Ambrosher H  |  Overall Experience 
Rating:
5.0

A little off the beaten track but I got incredibly fast and courteous help. Great job after a difficult day moving.

Michael C 
Rating:
5.0

Low rate, or give extra 2 hour free

Carlos L 
Rating:
5.0

Customer did not leave a comment.

aquilah a 
Rating:
4.0

Customer did not leave a comment.

Dawn P 
Rating:
3.0

I just wrote out and then deleted my long customer complaint about the management at the facility. In the spirit of the Christmas holiday. Let’s all have an amazing year.

Morwen B  |  Overall Experience 
Rating:
5.0

The staff member came right outside to check the rental truck upon our arrival. Made the drop-off process so easy and quick!

Paula Z 
Rating:
5.0

Good customer service

Lazarus R 
Rating:
5.0

Customer did not leave a comment.

Calisa B 
Rating:
5.0

It was our first time to use a U-Hall service and we are pleased with the whole experience. Thank you!

tekleab p 
Rating:
4.0

Pondra was very personal, polite, and professional. Would rent from her again and will send business her way.

Brian K 
Rating:
5.0

My Rockbridge Rd location consistently has the cleanest and best kept trucks of all the local UHauls. Great people there that make me happy to return often.

TED M 
Rating:
5.0

Customer did not leave a comment.

Alberto H 
Rating:
4.0

Employee was very helpful and efficient in getting my paperwork processed in a timely manner

john s 
Rating:
5.0

Customer did not leave a comment.

Gregory J 
Rating:
5.0

Excelent service in Kilburn and Miami the location en jimmy carter Atlanta Georgia not good service not information the manager

Walter T 
Rating:
5.0

Donovan did a great job.

Michael I 
Rating:
5.0

I had a problem with the gas cap as I could not get it back on after filling it up. Also, the Check Engine light came on on my return trip and I told them about both issues when I turned it in.

David H 
Rating:
5.0

Customer did not leave a comment.

gary d  |  Overall Experience 
Rating:
5.0

The female manager there is a great leader! You definitely have the perfect person at your establishment. She needs a raise-she goes over and beyond for your company and deserves to be compensated.

tameeka r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph B 
Rating:
2.0

Why make customers do everything online if you are going to make them submit and answer all the same questions in person. The General Manager Ronda or something like that was unprofessional.

Justin K  |  Overall Experience 
Rating:
5.0

If someone is looking for a great spot to store personal items...do not pass this place up. Nicest people ever!!

Tyona T  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Matthew C 
Rating:
3.0

Customer did not leave a comment.

KALETTE M 
Rating:
3.0

Didn’t have the equipment I rented so I changed the date and you guys still didn’t have the equipment when I got there and had to go to another location to get what I needed

Tyson C 
Rating:
5.0

Honor your initial pricing. Dont rent trailers that you can't deliver.

REUBEN F 
Rating:
1.0

The super Pondra is amazing and wonderful no

Robin b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nekeidra E  |  Overall Experience 
Rating:
5.0

Very easy & courteous!

Sandra A 
Rating:
5.0

I would say again and again that Lady is superb, She is so friendly and cooperative and her dealing with client like a family.

muhammad n 
Rating:
5.0

Customer did not leave a comment.

camren h  |  First Impressions 
Rating:
5.0

I would must say that staff is so good. Friendly and helpful specially the Lady.

muhammad n 
Rating:
5.0

Great service, thank you Pondra!

tom g 
Rating:
5.0

Customer did not leave a comment.

ashley b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betty F 
Rating:
5.0

None. Great staff at check in. Eady process. Truck was ready. Excels in expectations

M J 
Rating:
4.0

Customer did not leave a comment.

Ronnie S 
Rating:
4.0

Customer did not leave a comment.

Pablo r 
Rating:
5.0

Diego was the person who helped me he was wonderful.. The person who took care of me yesterday at 4:30 was also helpful. Was very helpful. Thank you very much

Anita R 
Rating:
5.0

I selected to do the mobile pickup, but when I arrived the online version wouldn't allow me to add in my birthdate and gave me a run around. Thankfully the location was open on Sunday and the two gentlemen working were quick to help me complete the process inside. Quick and easy, truck was the perfect size and checking back in was a breeze as well thanks to the help of the staff. Will definitely rent from here again in the future!

Chelsea W 
Rating:
4.0

Customer did not leave a comment.

JUSTIN S  |  Overall Experience 
Rating:
1.0

Multiple calls, no response. Overcharged on my bill. I will think twice before using this location or Uhaul again for that matter

Greg G  |  Overall Experience 
Rating:
5.0

Staff was always super friendly and helpful.

Samuel G  |  Overall Experience 
Rating:
5.0

Very friendly and nice!!! They were always on it!!!

Valshea G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

corey w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yamia R  |  First Impressions 
Rating:
5.0

The guys there were very helpful, and went out of their way to ensure that the unit is what I really need. The world really lacks THIS kind of customer service & care. Thank you 🙏

Robert M  |  Online Move In 
Rating:
5.0

Yes the staff at the Rockbridge Rd location were great. The was annoyed by my questions and was ready to assist me in anyway

Mykiya J  |  Online Move In 
Rating:
4.0

Good experience. Thank you.

Valerie W  |  Overall Experience 
Rating:
5.0

Great Service from the young man at the counter thst day. I didn’t get his name but he’s a keeper.Very calm and professional.

Diarra D  |  First Impressions 
Rating:
5.0

Rented a car hauler which worked out great!

JOSE G  |  Overall Experience 
Rating:
5.0

Pondra Jones was very helpful and always says hello when I am there! 10 stars for her *********(

Jamie B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamica P  |  Overall Experience 
Rating:
5.0

Diego and the younger guy that he had working with were totally awesome!! Great guys and they make a really good team!! They are definitely an asset to U-Haul!! Thank you all, Kathy Velker

kathleen B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doris C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine C  |  First Impressions 
Rating:
5.0

Pondra is hands down exceptionally helpful & an engaging Manager. Our year long storage experience at the Rockbridge in Lilburn, GA has been nothing less than pleasant & positive. We highly recommend the professionalism, easily accessible & clean facility.

Sharon K  |  Overall Experience 
Rating:
1.0

The associate who took helped me get set up with my storage unit and my moving truck reservation was super helpful, was an absolute sweetheart and answered all of my questions. The manager Pondra, on the other hand, was the complete opposite experience. She was incredibly rude and unprofessional, and I was shocked when she told me she was the manager. I was so disgusted with her attitude and behavior that I cancelled my moving truck reservation, and cancelled my storage unit with no backup plans even though I had to be vacated from my residence in 2 days. I have never experience such unprofessional behavior and poor customer service. On top of it all...she had a trainee with her! I will never do business with her or uhaul again after that experience.

Jonathan S  |  Overall Experience 
Rating:
5.0

Thanks

Alvaro L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grant w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA W  |  Overall Experience 
Rating:
5.0

Pondra and the entire team were extremely helpful and professional.

Ticola J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDRES P  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Darcolean L  |  Overall Experience 
Rating:
5.0

Thank you, Pondra!!

Andre W  |  Overall Experience 
Rating:
5.0

Thanks

Saul S  |  Overall Experience 
Rating:
5.0

Great customer service!!!! Take care of all your essential needs when it comes to moving!!!!

ANIKA J  |  First Impressions 
Rating:
5.0

I started out with one manager, Michelle Allen, and ended my rental with a second manager, Pondra Jones. I started with a good experience and I ended with the same good experience. The facility was always clean and attended. The staff was always courteous and helpful. Highly pleased with the service & my items from storage are in perfect condition.

Thomas V  |  Overall Experience 
Rating:
5.0

The only thing I had an issue with was when I went to drop off a load at about 930pm last night there were U-Haul trucks parked in the road going off around to the back of the building that I am going to assume had been returned. It was like they just pulled in and parked there in the middle of the road so the didn’t have to walk down?? I couldn’t get up that way to my unit, instead I had to go in the front door which isn’t a big deal it just took me a little bit longer so I think I was about two minutes late getting out.

Lisa J  |  First Impressions 
Rating:
5.0

I was well taken care of and got it exactly what I needed. Staff was wonderful, friendly, and helpful.

Supriya H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thomas M  |  Overall Experience 
Rating:
4.0

Good people in the she deserves a raise since she is the only always working alone And you guys raise the price 2x in one year

George G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leea T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doris C  |  First Impressions 
Rating:
4.0

Attendant was nice however I don’t feel Uhaul in general is transparent in their services and there are hidden fees & issues I experienced

lorna d  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angel C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AJ E  |  First Impressions 
Rating:
1.0

My RV was vandalized (Catalytic converter stolen) will not ever recommend anyone to store a vehicle at this location. There was no notification sent out stating that nine U-Haul trucks were also vandalized in the same manner. U-Haul showed no concern and didn’t even offer any compensation with this situation occurring on their property.

MICHAEL R  |  Overall Experience 
Rating:
5.0

Good súper happy

Saul S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRINICE W  |  First Impressions 
Rating:
5.0

Lights have not been coming on in the area my unit was located, thus very dark within the unit.

Nancy G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raejshaunlim W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wede Y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy T  |  Overall Experience 
Rating:
4.0

The rate increase every year was ridiculous. Every time brought it up or stated I would be late, I was questioned, when would I like vacate my unit. We are living in hard times, and kindness is it’s own reward

LINDA K  |  Overall Experience 
Rating:
5.0

Great storage site--everyone was always so helpful

Linda J  |  Overall Experience 
Rating:
5.0

Pondra is professional, capable, and pleasant. She manages a clean facility with an excellent staff. Nothing is neglected and she's always ready to her customers.

ELIZABETH L  |  Overall Experience 
Rating:
5.0

Great service

LARRY W  |  First Impressions 
Rating:
5.0

The the employee could have a better attitude in service

thomas o  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff. Checking in a new customer from beginning to end was thorough and excellent.

SYED R  |  First Impressions 
Rating:
5.0

The ladies I dealt with were wonderful!

Elridge W  |  Overall Experience 
Rating:
4.0

Love the place, hated that the ownership kept raising rent, especially on a renter that was there for over 5 years, always paid on time and was never a problem. I stuck it out during the pandemic when I was not working for almost a year because I stored my business materials (team building) there even though I never needed them and was making no income. Charge new people more when they rent, leave excellent renter rates alone. I would've stayed for a few more years as my business improved but the last 7% raise was too much. So I'm gone. You lost an easy $1800 a year for a $120 a year raise.

DALE M  |  Overall Experience 
Rating:
5.0

Great service!

JEANNIE W  |  Overall Experience 
Rating:
5.0

Megan in particular was very helpful. We had an admin problem at the beginning but she kept working on it and with a good attitude. It was resolved quickly and I enjoyed working with her.

John C  |  Overall Experience 
Rating:
1.0

The manager there is so unprofessional and should be fired. When I first came to Uhaul the manager at that time was helpful, friendly, and made my move in a good experience. When I left management changed and it was the most horrible experience I have had, the manager was rude, lazy and all around made Uhaul look bad. I have always looked at Uhaul as a class storage company but after dealing with her it gives the impression of The lowest class storage company. She spoke as if she was from the lowest educated part of Atlanta and treated me as if I was not important. Not only that but when I moved out she did not want to do her job and complete my move out which resulted in being charged the following month and I had to go through a lot just to prove I moved out to get my refund which I did and received my refund after a week. And yet again she fail to do her job once move and left me in her system again and they debit my account the following month as well when I called to have them refund my money and remove me from their system she spoke to me as if I was bothering her and even told me not to call there again as if she did not care I was over charged once again. I am stilling waiting on that refund as of today. I will never use your company again and have made it clear to all my social media followers that if they want good service any other company is better than yours. I know I have personally help 5 of my friends find other companies so they could move their belongings from Uhaul to a better company. I always have a lot of friends and business associates in the property management world who I have expressed my concerns with regarding your company and with your prices increasing and never being the better price in the first place they have also decided to discontinue referring clients to Uhaul. I hope this feedback helps make major changes to your company so that one day you can once again be seen as a class A storage facility.

Amanda P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NICOLE H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raven J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick R  |  Overall Experience 
Rating:
5.0

The staff went above and beyond to make sure I had a storage unit that would work for me. They did extra work and did it cheerily. I really appreciate them.

John C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Merlyn C  |  First Impressions 
Rating:
3.0

The staff needs to work on their customer service . This location seemed to be under staffed.

Tessa P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tawana H  |  Overall Experience 
Rating:
5.0

We are moving from Lilburn to Marietta and used your facility to store small furniture, clothing and just "stuff." After 26 years in one home, we acquired a lot of "stuff." Your facility and staff made our move possible. The facility was clean, safe, and always available to us. The staff was friendly, helpful, and seemed to always be in a good mood. When I moved out, the trk I rented was available when I needed it and fit my needs perfectly. Zero negative about my experience w/ Uhaul.

andy b  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tawana H  |  First Impressions 
Rating:
5.0

Get customer service skills Cery knowledgeable about the business.

RENA E  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARCIA H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald R  |  Overall Experience 
Rating:
5.0

Meghan was wonderful! Very helpful and knowledgeable and went above and beyond to make sure I was taken care of. Great customer service!!!

Tia D  |  First Impressions 
Rating:
4.0

Pondra was amazing at address and resolving my issues and concerns. I appreciated her bright smile and warm personality.

Trenecia H  |  Overall Experience 
Rating:
5.0

Filled the bill exactly according to my needs

Scott D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristi T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERESA F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HAILEY T  |  First Impressions 
Rating:
5.0

Overall my experience with you facility was convenient and trouble free, the staff there were courteous and friendly.

Derek C  |  Overall Experience 
Rating:
5.0

Pondra was so helpful and amazing to work with. She made it so easy for us to get set up with everything. If we ever need to rent or store again, we will drive past every other uhaul place to go here.

Jeff P  |  Overall Experience 
Rating:
5.0

Thank you

Lyndon C  |  Overall Experience 
Rating:
5.0

I have used this location multiple times for storage as well as truck rental. Cassie, as well as everyone else in the office, was super helpful with answering questions and explaining procedures. The facility is well lit, clean, and conveniently accessed from the front and back of the building. I would highly recommend this location at 140 Rockbridge Rd NW, Lilburn, GA. Many thanks to the staff for making my experience a pleasant one.

Bonnie Y  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brionna C  |  Overall Experience 
Rating:
5.0

Michelle was awesome!! She really went above and beyond. Satisfied isn’t enough to express how grateful I am and how well taken care of I was.

SANDRA S  |  Overall Experience 
Rating:
5.0

Very helpful and friendly people. Went above and beyond to help me.

SPENCER H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sharronda c  |  Overall Experience 
Rating:
4.0

except for the constant price increases, I think this is a terrific storage facility. the lady in charge is always friendly and professional

Courtney C  |  Overall Experience 
Rating:
5.0

Superb handling of our out-of-state move. Every detail addressed and implemented so that our move-in went flawlessly. Our truck return and storage access were amazing it easy when circumstances are generally stressful. THANK YOU Michelle and U Haul!!

ELIZABETH L  |  First Impressions 
Rating: