Customer Reviews for U-Haul Moving & Storage of Lidgerwood
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

310 comentarios

7028 N Division St   Spokane, WA 99208

(509) 487-2772

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(509) 487-2772

7028 N Division St
Spokane, WA 99208

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Horarios de la ubicación

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Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Brian M.  |  Overall Experience 
Clasificación:
5.0

On my address it did not have my apartment number it's C108 thank you

donna b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JJ P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Stacy R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DJ S.  |  Overall Experience 
Clasificación:
5.0

I was really discouraged about your national special to “get a free month of storage with any truck rental”, it was even plastered on the truck I rented, but when I asked about it, I was told it only applied to one way rentals. Regardless, the storage facility was extremely nice and easy to access, and the truck rental went off without a hitch. Your self-service tools are groundbreaking, and it definitely makes me want to use you again.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONNIE V.  |  Overall Experience 
Clasificación:
2.0

Truck wasn't setup for 24/7, had to go to other uhaul location then back to this location. Phone app wasn't working, employee had to process. Finally get to house and word lock was on bay door, wasn't given a call and had to call uhaul store to figure out code. Wasn't sure. Wasted a lot time time waiting on usual.

Tina K. 
Clasificación:
1.0

Your moisture control issues and your pest control issues have damaged many of my furniture items and several of my landscaping equipment items. On top of that me living states away I requested for my payment date to be a specific date on several different occasions and was entirely ignored by the management and the team. I paid almost $4,000 for one year of storage and you let all of my stuff get water damage and moisture damage and mouse poop all over it. I'm very disappointed and will never use U-Haul storage again.

Ashley F.  |  Overall Experience 
Clasificación:
1.0

Don't spam me with someone else's rental!

Elizabeth J.  |  Overall Experience 
Clasificación:
1.0

Messy van nit well kept Ghetto location

Joei P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Taylor D.  |  Overall Experience 
Clasificación:
3.0

I was informed that the lock and key would be waiting in the unit. I was out of state, and I hired a driver to drop off my items there. When he arrived, there was no lock and key in the unit. I called the number provided, and the person I spoke to treated this like it wasn't an issue, and I should've known. My driver had to drive to a different location to get the lock and key, which added to the milage and time I had to pay him for. In the when I'm done with this transaction, I don't plan to use your service again.

Diane D.  |  Online Move In 
Clasificación:
5.0

Jennifer was extraordinary! We had a little trouble getting started (first timers), but she was so kind and helpful, never making us feel like a burden. Great customer service that felt sincere.

Kyle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd B.  |  Overall Experience 
Clasificación:
2.0

We had so many issues with the office and billing that we finally moved to a different storage unit even though it was slightly more expensive.

Outback S.  |  Overall Experience 
Clasificación:
5.0

The storage facility fit our needs for a few months while we were in transition of moving. We didn't have any issues while we had our unit.

adam h.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Norma H.  |  Overall Experience 
Clasificación:
3.0

The new storage facilities employee isn't knowledgeable or hardly able to be found. There's often debris left around and not having an on-site employee available makes situations difficult

Danielle E.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

KIM F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LAUREL K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

scott h.  |  First Impressions 
Clasificación:
2.0

We were charged the first months rent of 194.00 even though we had qualified for free month of storage. No one at uhaul has been helpful with getting this taken care of yet.

Erin B.  |  Online Move In 
Clasificación:
5.0

I ended up not needing it, but having it relieved my stress. The rental part was very satisfactory. The people at the uhaul at the Y are always helpful.

SCOTT S.  |  Overall Experience 
Clasificación:
1.0

Girls were rude and customer service was horrible... sold me a unit in the understanding it was 24 hour needed it asap.. pay go to use the pin and it doesn't work go through an hour run around with them trying to get it figured out only to find out they weren't allowed to sell me a 24 hour storage to begin with... I call the site manager at 730 pm 4 times in a row no answer and then I just say I want my money back and they then say they can't do that either now I have to wait until Monday to get the refund and still have no access to any storage

Bobby S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ernest F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tenzin J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn L.  |  Online Move In 
Clasificación:
3.0

Left 10 to 15 messages with manager following my brothers death in July, my brother was the one that had storage unit. Manager never returned a single phone call. Paid twice for Oct. Unit cleaned out 9/30/2021. Manager never called me to discuss refund. Even went in to store and was told they would ensure he called. Still never did.

Jennifer K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynda H.  |  First Impressions 
Clasificación:
5.0

I absolutely like the lady that runs the 7208 n division property. . She is a great asset too your company. Very helpful, kind, and world hard at her job. I've witnessed her work ethic in there office and on the grounds..

Perry W.  |  First Impressions 
Clasificación:
4.0

The unit is a little tight to get to, but other than that, just fine.

SCOTT S.  |  First Impressions 
Clasificación:
3.0

The access hours were not convenient. Getting locked into the facility was also a bit unnerving 

yonene p.  |  Overall Experience 
Clasificación:
2.0

No staff on site, managed by another site. cars parked in the gate area overnight, questionable people in them. Gate access hours sucked, should be 24/7 for the people renting the units.

RYAN M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad H.  |  Overall Experience 
Clasificación:
3.0

Concerned about a credit. Last payment was 10/12/21 and I moved out the 16th. Please contact me at cglov@acehardware.com

Chad g.  |  Overall Experience 
Clasificación:
4.0

The moving went smoothly!

David H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

tim m.  |  Overall Experience 
Clasificación:
4.0

I was very satisfied and had great customer serviceI was very satisfied and had great customer service.

Kacia M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Vicki B.  |  Overall Experience 
Clasificación:
4.0

The lady in charge was excellent. It was not open early enough at the weekend

DAVID E.  |  Overall Experience 
Clasificación:
1.0

Confirmation email and customer service said location is 24/7 that is the only reason I paid more to go to u haul and not a different storage place. The location is NOT 24/7 per the uhaul store location. Thinking about discontinuing service and NEVER using uhaul again.

Tiffany S.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Melina T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dustin S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maureen C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

MAYRA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jarron G.  |  Overall Experience 
Clasificación:
1.0

I specifically booked this location as it stated 24/7 access online. When we arrived at the location, the access code did not work. I called the posted after hours number for the GM and left a voicemail, and received no response. I sent an email to the GM stating the inability to access a unit I had already paid for & to have no after hours assistance was unacceptable. My husband went to the main location for a gate key to be told by the GM. "Oh, that facility hasn't been 24/7 for a couple of years. Your access code will work now because the facility is open & there is a person on site." So, what about the vehicle that entered while we were trying to reach you for help? "Oh, some renters were grandfathered in & still have 24/7 access." We tried to call the after hours number for help. "Oh, that's my work number & we closed at 5 pm." I have yet to receive a response to my voicemail nor my email. Customer service received, non existent. This man did not care that we had specifically booked this facility for access we did not get and blamed the website for having wrong information, for two years? He took no responsibility for the incorrect information, nor our inconvenience for not being able to access the facility. Never even apologized. Worst self storage experience to date.

Darby G.  |  Online Move In 
Clasificación:
5.0

I tried using the auto payment option but the website never saved the info causing me to pay 1 month late fee.

Rudy M.  |  Overall Experience 
Clasificación:
3.0

It would be better if your hours where more convenient for people who work longer hours in the day . Like keep your gates open longer hours would be cool.

Stacy R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

leslie h.  |  Overall Experience 
Clasificación:
3.0

The location does not have anyone available working there so there were signs stating I could access everything online but after several failed attempts I had to drive to another location to initiate move in. The staff was friendly and helpful but it was difficult to get it started.

Kimberly A.  |  First Impressions 
Clasificación:
3.0

The app is horrible I will never rent a uhaul using the mobile way again. It took me 1.5 hours to get my uhaul since nothing was working right. Then no matter what I tried the lock would not come off the back. Then dropping it off again the app would not work.

Rebecca D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth Cara D.  |  Online Move In 
Clasificación:
3.0

I have gone in to the store three time to give my address. So as you look at my profile. You will fine that the address you got on file is not what an address should be. What I mean is you have me as. Apt 45 Apt / STR 92 at the end of my address. Which explains a lot on how your staff may be over worked. Rushing though trying to help so many customers. Hope you fine this helpful. I do expect to see some changes the next time I use your services. Thank you have a great day.

Audie M.  |  Overall Experience 
Clasificación:
4.0

Office staff helpful and kind.

Ellen S.  |  Overall Experience 
Clasificación:
4.0

Very helpful and friendly

Vicki B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBRA L.  |  First Impressions 
Clasificación:
1.0

They were rude over priced no communacation within uhaul employees all around the worst experience i ever had

Tim M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MAYRA S.  |  First Impressions 
Clasificación:
3.0

Your mobile app is useless. I had to physically go in to the store to make my storage payment. That is very irritating.

Ricky F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MITCH W.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Donna F.  |  Online Move In 
Clasificación:
1.0

El cliente no dejó un comentario.

DAVID M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

kaytlin w.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles V.  |  Overall Experience 
Clasificación:
5.0

We moved out on June 19th due to buying a larger home. As you can see the unit was cleaned out and nothing was left behind. Would recommend to others. Gracias

John H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Marjorie K.  |  Overall Experience 
Clasificación:
5.0

Very pleased because the staff is so kind and friendly they make everything so easy to have a pleasant experience.

Jaylene P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin C.  |  First Impressions 
Clasificación:
5.0

The young lady who assisted us was perfectly informative friendly great sense of humor. Patient with my questions.

sonnie c.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Kathleen S.  |  Overall Experience 
Clasificación:
5.0

Horrible web site. People have to make up for the bad web site. Get rid of marketing, you do not need the group everyone knows uhaul. Get an actual humane person to design web site. One that actually knows people and has empathy for people.

STEVEN V. 
Clasificación:
4.0

Easy access with mobile phone. Convenient location. I did leave my sunglasses though and called the office, someone said they'd leave my number if/when the cleaners arrived- haven't heard back yet :/

Spencer B. 
Clasificación:
5.0

The staff make everything so easy to fulfill your needs,and that's exactly what people need when they are in the process of moving "Easy ".

Jaylene P.  |  First Impressions 
Clasificación:
5.0

the owner helped me through a car crash it took me a month to get my head on again. thank you for being there when i was lost.

Chad H.  |  Overall Experience 
Clasificación:
5.0

The Manager of the North Division units is FANTASTIC!!! I'm sorry I can't remember her name but she is THE BEST!!!

Janice A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charity B.  |  Overall Experience 
Clasificación:
4.0

Everything was great but it was nearly impossible to get a hold of office staff.

Eduard T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathleen S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

krysta s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Monte F.  |  Overall Experience 
Clasificación:
4.0

Access hours advertised incorrectly

Michael R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA P. 
Clasificación:
3.0

I used the truck for about two hours in and out and was charged a cleaning fee of $25 when the truck was clearly clean and in the same shape it was when I rented the truck so I'm a bit upset about that part.

Starr G. 
Clasificación:
5.0

Everyone at U-Haul has been magnificent. We are always well taken care of and the service of all employees are always a pleasure to deal with. Storage unit is the perfect place. Just have a tough time with access hours, but try to make it work the best we can. Thanks guys :)

Ronald K.  |  Online Move In 
Clasificación:
5.0

Gracias

Toni M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jake B. 
Clasificación:
5.0

I ended up paying an entire month's rent for one week of storage. I feel like that is something that could be pro-rated by U-Haul. It would be a terrific PR move and would not cost them a thing.

JENNIFER P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth D.  |  First Impressions 
Clasificación:
3.0

Access needs to be 24hrs! It was difficult to get in and out at the right times because I work. And it SUCKS GETTING TRAPPED INSIDE GATE BECAUSE YOUR 1 MINUTE PAST CLOSING.

Marilyn Jeannette H.  |  Overall Experience 
Clasificación:
4.0

This was a very good storage facility and I would recommend this to anyone because they care about their customers and take care of them.

Roberta L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M.  |  Overall Experience 
Clasificación:
5.0

Continue smooth operation of vehicles. Also, continue to have vehicles available. I only saw one truck, glad I got it.

JIMMY H. 
Clasificación:
2.0

Should warn renters that unit has a walk through door as opposed to a garage door. Has to back trailer out of lane because gates were chained. Would not recommend

RANDY P.  |  First Impressions 
Clasificación:
5.0

Perfect! Thank you.

Tracy H.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Kerri M.  |  Overall Experience 
Clasificación:
5.0

This location is great!

eilen r.  |  Overall Experience 
Clasificación:
4.0

Hard to get ahold of anyone on the phone or in the office. I observed a guy using a grinder/saw (saw sparks flying and heard noise). I tried to call and report to Uhaul and finally called 911 to report. Some suspicious activity in the evenings.

Debbie Terry B.  |  Overall Experience 
Clasificación:
5.0

The best staffed, organized, and managed U-Haul,(or any rental ) facility I've ever done business with, & I'm 76!

james d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose G.  |  Overall Experience 
Clasificación:
1.0

No person available very confusing and time consuming for me the customer. Overall terrible experience.

Dennis J. 
Clasificación:
3.0

Difficult to rent from the kiosk. Final bill was wrong. Good thing we took pictures of the mileage cause you were over charging. Tried to charge for 2 day rental also instead of 24 hour rental.

DONNA JOAN W. 
Clasificación:
1.0

Refund me my $67 you took from me I have been waiting for a refund for almost a week now this is ridiculous and release the funds for my fiance's account her name is camille bovasso and she has been waiting four days for you to release the funds or are you going to steal from her also...

Bert W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua R.  |  First Impressions 
Clasificación:
5.0

From start to finish from renting the storage unit to renting a truck to move out was very easy and convenient.

John D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lynette L. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL L.  |  First Impressions 
Clasificación:
5.0

Very friendly & helpful lady was working when we checked in, I wish I knew her name to recognize her.

EZRA K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON G. 
Clasificación:
5.0

The app was troublesome. Lucky there was a rep, available. She was Awesome.

EDWARD-IVAN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUBRY A.  |  First Impressions 
Clasificación:
5.0

Luckily an employee was there as the online checkout the night before ended up being a complete cluster. Jamal was a terrible rep, unhelpful and very difficult to work with. Your online process is really horrible. If you have that service, have all the info done before the customer gets to take the vehicle. I spent an extra half hour dealing with Jamal. Finally I gave up and the amazingly professional woman inside had me on my way in five minutes. She was very knowledgeable and knew exactly how to get me going.

RYAN DANIEL O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman G.  |  Overall Experience 
Clasificación:
4.0

trying out the light bulbs in units before opening for rental

Allissa F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Travis W. 
Clasificación:
5.0

It was confusing that the office was at another location.

Jennifer S.  |  Overall Experience 
Clasificación:
3.0

It was incredibly warm in the facility and had an overwhelming chemical odor. Also, I rented a 5×5 unit and due the the pest bait and the studs protruding into the unit it was quite a bit smaller.

Crystal B.  |  Online Move In 
Clasificación:
4.0

the equipment we used was not stellar... the ride was very bumpy. Getting help on the phone was horrible. We had to wait over 20 minutes each time we needed help. We were on our last bar before we could get hooked up to our vehicle. Your site is not very helpful. They need to tell you upfront to make an acct. to go through the process. We got locked in our storage and if it wasn't for someone else that was in there and gave us his code we'd still be there! When we arrived at the drop off at 5 pm they were closed. We had to wait 20 minutes to get an assistant to help us get the truck turned in..( she was very helpful and patient with us as we were fried...so heads up for your people when you finally get a hold of them). and this is after a long 7 hour drive and then unloading a 26 ft truck! You are pretty much the only place in town... and I hear you advertising for more help... you need it... especially with so many people on the move these days... I hope you work on the help needed after they've rented your equipment. It makes the whole experience much better and makes us want to recommend you to others. We thank you for the help that you were for us in a very stressful time for us.

Kim E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS P.  |  Overall Experience 
Clasificación:
5.0

The only thing that would make it better is since you need a code to enter, allowing 24/7 access. If that was available, it was not explained to me upon signing up.

Kelly W.  |  Overall Experience 
Clasificación:
5.0

Very easy and convenient to use. Very friendly staff.

John D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Curt F.  |  Overall Experience 
Clasificación:
1.0

Beyond horrible

Joshua F. 
Clasificación:
2.0

The remote check-in was bad. Thank goodness a lady was there the 2nd time I came by. Will not come to this location and will never use a location that is primarily remote check-in. I learned a lesson. Call ahead of time.

Evan S. 
Clasificación:
1.0

WORST possible ever

Joshua F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL JOHN O.  |  First Impressions 
Clasificación:
5.0

The building wasn't properly marked to show from our vehicle that the unit was, in fact, inside the bldg. We drove in circles for a while. We had to go inside to figure it out. But it's a great unit. Very happy!

Charleen T.  |  Online Move In 
Clasificación:
5.0

Staff and facility were excellent. Mobil app needs work regarding paying for storage online.

Kelly H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer P.  |  First Impressions 
Clasificación:
4.0

The app was a nightmare to use. It too longer than seeing a representative, and it was broken for Android users. We couldn't take photos to document damage, fuel level, or odometer. We tried calling customer service but waited for 20 minutes on the line without help. Eventually we drove to another uhaul location for help. The crew at North division in Spokane were really great at helping us. Also, the uhaul was given to us with about 1/8 of a tank of gas which was also frustrating.

Robert H. 
Clasificación:
5.0

Lower price

Mark M. 
Clasificación:
3.0

Was not given full and correct information when I called and requested information.

Kristine H.  |  Overall Experience 
Clasificación:
5.0

Both women who worked with us were very professional, friendly and helpful!

TIMOTHY H. 
Clasificación:
5.0

The manager was great

Norman G.  |  First Impressions 
Clasificación:
3.0

I am very unhappy with the fact that my belongings in the store unit were full of mice poop.

Melissa C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Steve t.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Emily P.  |  Overall Experience 
Clasificación:
5.0

William at the Ligerwood location is absolutely fabulous. He is so knowledgeable and helpful and always had me taken care of with setting up and cancelling my reservation. Unfortunately I didn't have the same experience with some of the other employees, although they were always professional and kind, I don't believe they fully knew what they were doing and required more training, as I spoke to two other employees about cancelling my reservation/moving out of my unit, however only William successfully cancelled my reservation in "the system".

michaela l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristin C.  |  Overall Experience 
Clasificación:
5.0

Gracias.

Verna J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

lyne a.  |  First Impressions 
Clasificación:
5.0

The app is trash, it's just the webpage with a border around it. The website is unresponsive on my phone; I had to click buttons multiple times, back out and try again, and resubmit information multiple times. Because of the website jank, I was not able to return the keys to the lockbox during the return process because the app decided to skip that page, so I had to contact the local office's offsite workers (none on-site because of covid) to return the keys properly. Aside from the app needing to be rebuilt my experience was great; being able to just show up and get into an F150 (first time driving a larger truck) was a great time, all of the processes such as picking up/dropping off would be a breeze if the app was optimized. I would still use the service again regardless of my issues.

Ethan A. 
Clasificación:
5.0

Thank you very much.

Anthony D.  |  First Impressions 
Clasificación:
3.0

It is quite unclear on the UHaul website when making a reservation for a particular space. Thinking we were on the 1st floor for self-storage, and was getting charged for it, we were put on the 2nd floor without any conversation. When making the reservation online there was "one unit left." When trying to talk with a staff member in customer service, they said that the reservation is for that "size" of the unit not the location, which is, frankly, confusing and less than desirable. This should be stated plainly when making a reservation online, easy to read. Otherwise, my spouse said the facility was good and the carts and elevator were helpful.

Virginia J.  |  First Impressions 
Clasificación:
5.0

Service was excellent, staff was friendly and very helpful in helping me select my unit. I will recommend Uhaul to my family and friends, so very pleased with the staff...santos Daniels

SANTOS D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas C.  |  Overall Experience 
Clasificación:
1.0

45 minute check out online horrible experience poor online pickup service

Jessie N. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul f.  |  Overall Experience 
Clasificación:
5.0

During our time of COVID-19, I was soooo impressed with the online agents that were able to facilitate my rental. Also, I had a rock chip occur while driving on I-90 and I purchased standard coverage with the extra $5 fee for possible emergent issues, totaling $19, and this covered the repair cost for the rock chip repair. At least I believe it has covered it, as I haven't heard anything further about the damage.

Amy R. 
Clasificación:
5.0

Everyone I spoke to was very helpful and friendly. I will use them again and again.

Janice A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrea C.  |  Overall Experience 
Clasificación:
4.0

The staff at UHaul Lidgerwood was outstanding. They did everything possible to make the rental of a storage space easy. Manny, Tom, and Kim were super nice, helpful, and a joy to work with. Gracias.

Ellen S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Katie G.  |  First Impressions 
Clasificación:
5.0

My only issue is online it said first month free and I did not get a free month

DAWN C.  |  First Impressions 
Clasificación:
5.0

All staff and manager were extremely nice and helpful

kelly l.  |  Overall Experience 
Clasificación:
5.0

You guys are fantastic! Really appreciate how friendly your staff is, phone and in person. Convenient that you also have trucks at the same location. We will recommend you and use your facility again.

corey s.  |  Overall Experience 
Clasificación:
5.0

Mr. Will was very helpful.

Jane G.  |  Overall Experience 
Clasificación:
5.0

Your representative was very nice and explained rental storage process completely.

Jane G.  |  First Impressions 
Clasificación:
5.0

Amazing people .. very helpful

Tracy M.  |  Overall Experience 
Clasificación:
5.0

Both Thomas of North Division Uhaul and The ladies at storage were very pleasant it was a difficult day for us and everyone at Uhaul were so pleasant and that made for a better day. Gracias

Tammy D.  |  First Impressions 
Clasificación:
5.0

I'm glad to be with Uhaul and I am so thankful for all the help the staff has given me through out the time I've had a storage here. They are truly the best!

VANESSA W.  |  First Impressions 
Clasificación:
5.0

All staff has been very gracious & helpful to me since day 1. I've rented units at other places before and Uhaul is by far the best company I've experienced, always willing to work with me on payments

VANESSA W.  |  Overall Experience 
Clasificación:
5.0

Both The staff, and facility was Helpful and convenient .

Dustin P.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service!

Angela S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

linnea S. 
Clasificación:
5.0

The woman I spoke with was extremely educated about her job and what was available at that location and how best to ensure I received exactly what I wanted.

jesse w.  |  First Impressions 
Clasificación:
4.0

The only comment not positive is that I received a notice that my credit card had been charged for a unit somewhere in W. Washington; I brought it to their attention, didn't admit what happened.

James E.  |  Overall Experience 
Clasificación:
2.0

No one was available to help. Very busy and long wait timeso I ended up leaving. My charges are very confusing. When I originally signed up on line the charges were to be $79.00 (+ -) when I turned the truck in no one was available and the office door was locked,even though it was during store hours. I left the truck there. At this time my cell phone was broken and I was unable to access my account etc. I called the 800 # and was given to 3 different people each giving me different information. When I finally reached someone at the store I was told my bill was $194.24 with a $44.43 credit. Quite a difference from the $79.00 I was quoted. As of today 11/13, I have been charged $194.24 with a $44.43 credit and another charge of $ 47.72. This seems extremely disorganized, unfair and very unprofessional. I will certainly question my use of UHaul, or recommending them to others in the future.

Karolyn K. 
Clasificación:
5.0

Fast and friendly

Adrienne W.  |  First Impressions 
Clasificación:
1.0

The inside of the truck was dirty, the gas light was on, and the store lied to me about the best price options. I was told it would be cheaper to drive the truck back to the city I rented it from vs leaving it in the city I was moving to. After talking to uhaul, I learned the store was just trying to screw me out of more money. I wasted 10 hours of my life driving there and back to return that truck. I now have a dispute open against them.

Sarah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared K. 
Clasificación:
4.0

Larissa was wonderful and very helpful

Ryan S. 
Clasificación:
5.0

The key dropbox is too small. The key did not fit well at all. It was a serious struggle to get the key in and I had to remove the keyring. If there is another alternative for dropping the key there should be signage.

Casey W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Morton A. 
Clasificación:
5.0

Nothing it was amazing move

Patricia B. 
Clasificación:
5.0

I had a great experience! Got my truck on time, the rep was friendly and knowledgeable ! My kinda place!

Tamara N. 
Clasificación:
2.0

Before the app told me where to put the key, it asked me to rate the app, then closed the rental. I had no idea where to leave the key. The drop box opening was too small to fit the key fob. I waited in the cold outside on hold with uhaul for 20 minutes, I finally hung up. I specifically choose this location and return time of 7 pm because the location, closes at 7pm (according to the uhaul website). But the office was closed and had a sign that said it closed at 5pm. It also had a sign in the window saying they did not accept cash, which I'd like to mention is against the law. Cash is legal tender and must be accepted. I will never use this location again.

Kathleen M. 
Clasificación:
5.0

Front Desk was very helpful. Thanks!

Jason H.  |  First Impressions 
Clasificación:
5.0

Great service great prices and even a free first month. Nowhere else offered that!

NaCisha B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Vetrichelvan J. 
Clasificación:
5.0

It was great! We were only in the unit for a month but we were in and out of there quite a few times. All was well and maintained beautifully. Thank you for your help!

Anna Michelle j.  |  Overall Experience 
Clasificación:
1.0

Locked out of unit 3 times!!! One for wrong lock and no one told us which lock you have, one saying we didn't pay and we did, and another time for adding another lock for security! Very unprofessional

Rebecca Y.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Allan P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lewis S. 
Clasificación:
5.0

Moving can be very stressful and exhausting but David went above and beyond, out of his way to make things easier for us. Thank you David for your help and extra kindness!

megan s.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Joshua R.  |  First Impressions 
Clasificación:
5.0

Great! Everything was great!

Barbara B.  |  Overall Experience 
Clasificación:
4.0

Check the tires!!! Once the truck was loaded it was evident the tire was leaking air, it had been slashed. It took uhaul over 2 hrs to have the tire replaced, then they told us to go to les schwab and have the lug nuts tightened as they didn't have the tool. We went into overtime with our movers and had to reschedule the movers on the other end of our move.

Joanne S. 
Clasificación:
5.0

After I booked the reservation I was sent a link for moving help. I booked moving help and got confirmations and pay codes. When moving day came the help did not show up. Uhaul found me a random cell phone tied to the business and when I called he said they have been out of business for over a year. The listings need to be updated regularly because this was unacceptable though not the fault of the location we went to.

Kyle J. 
Clasificación:
2.0

I drove that truck 12 miles and put 2 gallons of gas in it before I took it back. Then I was charged for 4 gallons. There's no way I used 6 gallons to drive 12 miles. Not even jet planes use that much fuel. This moving process is expensive enough without being nickel and dimed by a company we are supposed to be able to trust.

Charles M. 
Clasificación:
2.0

the codes for the entry gate often didnt work after opening hours, despite arranging for the 24hr access. also people were sleeping in their parked truck across from us, hosting-other sketchy things

Joe C.  |  Overall Experience 
Clasificación:
5.0

Review of the instrument panel. I was unable to adjust the side mirrors.

Ellen R. 
Clasificación:
5.0

Phillip was amazing! So kind and professional! He made the whole experience so much less stressful. Forever thankful for him.

Emily T. 
Clasificación:
4.0

There was stuff still stuck to my storage floor. Had to request it out. All other areas were golden.

Anna Michelle j.  |  First Impressions 
Clasificación:
2.0

The reason that I came back was I had a good experience there two weeks ago. Friendly service fast so I was good with that but I'm very dissatisfied with giving charge for fuel when I brought it back with more gas limit had in it when I took it .I consider that stealing .

Nick G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Malcolm L. 
Clasificación:
5.0

The employee on duty was very friendly, helpful and completed the rental quickly!

Susan B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Edith B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garrett Wayne B. 
Clasificación:
3.0

The store is really small and it took forever to pick up the uhaul. I would recommend adding a second customer service rep to speed up service.

Matthew B. 
Clasificación:
2.0

They rented me the wrong truck, did not pull up the right reservation and didn't verify my id before asking me to pay and giving me the keys for someone else's truck. Got my rental a half hour late bcuz of this location's shenanigans. Blankets weren't bagged either.

DANAE S. 
Clasificación:
2.0

At truck drop off & storage the boy was rude, unhelpful, & tried to refuse truck. At move out my items had water & rat urine and feces damage. My rent had been raised $5 for "clean & safe" storage.

Ashley F.  |  Overall Experience 
Clasificación:
3.0

LIGHT IN UNIT DOESNT WORK.

Judith G.  |  First Impressions 
Clasificación:
4.0

Staff was very helpful

EARLY H.  |  Overall Experience 
Clasificación:
4.0

The pickup location had been moved and we weren't aware until going to pick it up. The van had not been washed and the seats were covered with dog hair. But the service was good.

Karen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra M. 
Clasificación:
5.0

No problems Great service. I will use again. Thank you.

DAVID M.  |  Overall Experience 
Clasificación:
4.0

Customer service was excellent. Storage units are smaller than advertised.

Patiel B.  |  First Impressions 
Clasificación:
5.0

We will always use U-Haul on division. Always a very good experience.

CATHY G. 
Clasificación:
4.0

Nothing I can think of. You all are great!

Denise M. 
Clasificación:
5.0

The staff was very friendly and helpful