Customer Reviews for U-Haul Moving & Storage of Lewisville

7,414 comentarios

525 N Stemmons Frwy   Lewisville, TX 75067
(On the Southbound I-35E service road Next to Sam's Club)

(972) 353-2116

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(972) 353-2116

525 N Stemmons Frwy
Lewisville, TX 75067
(On the Southbound I-35E service road Next to Sam's Club)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo R. 
Clasificación:
5.0

My rental was an auto hauler. The person that hooked it up to my truck was very helpful and explaining how to secure the automobile to the trailer.

Ward P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LisaA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chazz F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin W. 
Clasificación:
5.0

The staff were extremely helpful and patient. Clean store.

Julie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zeeshan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

Carl and the other gentleman were great! Great advice and extremely helpful!

Eddie U. 
Clasificación:
1.0

The truck was over heating and I called road side assistance and they never came and then I told them at the store and they was rude and didn't do nothing for me at all

Witney B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Perry A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
4.0

Staff failed to show up on a Saturday and there was one faithful lady at the counter checking in people from a long line. Better staffing is needed.

Chris A. 
Clasificación:
5.0

all excellent! the way to pick up the trailer and when I finished using it, I delivered it "it was closed" I just left it and the next day they sent information by text that everything was fine! I don't speak English well and the people who work there tried to understand me and everything went well! Thank you so much

Alberto L. 
Clasificación:
5.0

Drop off was easy and employee was very friendly.

Tommy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory A. 
Clasificación:
3.0

Didn't have furniture pads as reserved. Previous client had reserved a dolly and they didn't have them. Keep the supplies on hand that people order. Makes you look extremely unprofessional.

Phillip H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Phillip J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Phillip J. 
Clasificación:
5.0

The man that checked in my equipment was so nice and friendly. We had a great chat; he could put anybody in a great mood. The works needs more people like him.

Christopher T. 
Clasificación:
5.0

Renting was quick and convenient.

dennis D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric H. 
Clasificación:
5.0

El cliente no dejó un comentario.

stephanie E. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

Extraordinario servicio al cliente

Mina N. 
Clasificación:
3.0

The truck was parked so closely to another truck that it was impossible to get in the truck. The driver had to enter from the passenger side. As a result, it was impossible to fully evaluate the condition of the truck until after pickup had been made. It was also very difficult to get the truck out from the parking area. This was frustrating and unnecessary as there was plenty of room on the lot to allow for better, safer spacing of the vehicles. The situation was dangerous.

Cedar S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nickolas G. 
Clasificación:
5.0

Fast pickup, fast drop off, excellent equipment

JOHNNY P. 
Clasificación:
5.0

Great costumer service

Ryan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James K. 
Clasificación:
3.0

No dropbox for keys when returning equipment after hours.

thomas M. 
Clasificación:
3.0

I wasn't allowed to take the trailers with better wheels. One I could take had a staple in one tire and the wheel was a mismatched replacement. The other one I rented was dirty inside and out.

Terri A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry O. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

The owner was awesome to work with. She was helpful & made a very stressful situation easier to deal w/. The gentlemen that helped us load our vehicle & get everything situated was a great help. He was so nice & was easy to understand & have me some good pointers for the drive. Very awesome helpful guy.

Marianne G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
5.0

The guys were great.

DEBRA KAY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

james O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dasha L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edmund C. 
Clasificación:
2.0

Have more staff ! I waited on line 25 minutes even though I had reservation . Also took me 15 minutes to document all the damages on the truck so I wouldn't be responsible for them . This time spent at Uhaul put me way behind on my picking up my load and getting to my destination ( where I had men waiting to unload. There was one person trying to take care of people and when I left they e were 13 people in line ! This is unacceptable as a customer and that is why I gave such a low rating . Just so you know returning the truck Was perfect on time

Vicky H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tai L. 
Clasificación:
5.0

Make your process to return a truck with

Joshua S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Fred H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Henry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

YOUNG K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ted B. 
Clasificación:
5.0

They made the truck return very easy for me. It didn't take long at all.

TIMOTHY C. 
Clasificación:
5.0

Good Service

Jose G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jen W. 
Clasificación:
4.0

El cliente no dejó un comentario.

David B. 
Clasificación:
4.0

When I picked the trailer up the employee that hooked the until up was very rude. 3 of the tires were bald and when I asked him to switch it with another trailer with better tires he was unprofessional and disrespectful. When I dropped the trailer back off the employee that was there was very friendly and helpful.

Randall T. 
Clasificación:
5.0

I cannot see what else you can do to top What you currently do. Just keep up the good work.

PIERRE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

William T. 
Clasificación:
2.0

I specifically reserved a truck large enough to move a refrigerator WITH THE APPLIANCE DOLLY, 5 days in advance. When I arrived, they already knew that they didn't have one. They said that they had been trying to get some. I complained, and the manager said that the truck is guaranteed, not the other equipment. They said all they had was a dinky dolly and some black straps. The refrigerator ended up falling on me and I hurt my back. The equipment may not be guaranteed, but bait and switch is against the law, and trumps any contract that you may think you are protected by.

Martin W. 
Clasificación:
5.0

polite, professional, personable and kept their cool even when some of the customers were rude.. I will be back for sure.

Shelly J. 
Clasificación:
5.0

Keep up the good work!!

InHo L. 
Clasificación:
5.0

Very good service, very friendly.

Dareon J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill P. 
Clasificación:
5.0

This U-Haul location in my opinion has the best service, than any other location I've ever dealt with

Mark S. 
Clasificación:
3.0

I picked up a Van and right away I saw that the back door handle on the inside was broken, then I drove home and the tire pressure light went off, the tire was visibly low once I stepped out the van to look. I told the front desk lady over the phone and when I came back to exchange the van she act like I didn't talk to her even though I 100% did! she was rude and walked away even though I wasn't rude to her. As I was telling my sister about it she then decided to do the right thing and give me a new van. I will not be back to this location. The guy who took the van when I returned it was super nice so I do want to note that.

CHARDE P. 
Clasificación:
5.0

Fast pickup and fast return.

Brian A. 
Clasificación:
5.0

All was good. Maybe a quicker check in process.

John H. 
Clasificación:
1.0

This comment does not reflect on the staff. We had to wait 90 mins for a truck that was reserved and on the lot. The computer system went down, as did the "back up" system. There was NO WAY to move any of us forward. There OUGHT to be a way to take customer info manually. Just stupid.

Jamie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

NELSON V. 
Clasificación:
5.0

OMG they Awesome job getting me a truck for only four hours , that was already rented for someone at 02:00 pm and they said to me if you promise that you can come back in time we can try and that was it , it was Saturday everyone had a reservation already and they got me going anyway, THANK YOU GUYS… I really appreciate your service at Lewisville location.. I will recommend to everyone…

Jose R. 
Clasificación:
5.0

Free beer!

Joe M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES T. 
Clasificación:
4.0

El cliente no dejó un comentario.

avery R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alison A. 
Clasificación:
5.0

Delano and Angela are great, everytime!

RANDALL KERRY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rudy R. 
Clasificación:
5.0

It was excellent

Veneita J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rhonda P. 
Clasificación:
5.0

Awesome people and service

RANDALL KERRY S. 
Clasificación:
4.0

Box truck was a little worn out with 140,000 miles on it

Mike E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dexter C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew M. 
Clasificación:
1.0

Location could not find the keys to our reserved truck, so they gave us a different truck that had no fuel in the gas tank and was dirty. The Uhaul app would not upload any photos. Asked manager, Angela, to please help us & she was as unpleasant as humanly possible. Awful experience and service!!! I wish no stars was a rating choice!!!!

Dustin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald W. 
Clasificación:
4.0

Wasn't my original location selected during purchase. Don't offer locations that can't accommodate pick ups.

Christopher C. 
Clasificación:
4.0

Change policies to eliminate the hard-sell for insurance. Like many people, I have State Farm and they cover anything I rent. I don't need to cover things twice.

Ronald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scot A. 
Clasificación:
5.0

El cliente no dejó un comentario.

George T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul F. 
Clasificación:
5.0

Thanks, I received great service. I had no problem with anything. Excellent Service!

Lois A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BILL D.  |  First Impressions 
Clasificación:
2.0

The owner of the facility really should work on her people skills. Also, the facility is very quick to assess fees. If these two items were improved, customers would be more likely to keep their units longer. Also, they would be more apt to pay their bills on time. Remember that people like doing business with people they know, like, and trust. I never felt like I could know, like, or trust this owner.

Melissa B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lesley L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SALOMON R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre S.  |  First Impressions 
Clasificación:
5.0

Great!

Kwangwoun K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Lacey L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamara R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Phillip M.  |  First Impressions 
Clasificación:
5.0

Everyone was very nice and went out of their way to be helpful.

Erika R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jairo O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANE W.  |  First Impressions 
Clasificación:
5.0

The staff was amazing and the storage was very clean.

DAVID L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Deleecia C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH D.  |  Overall Experience 
Clasificación:
5.0

Got what I was looking for. 24 hour access, auto pay, within my budget, and a spacious storage unit. Used it last night with no issue. Guy who helped us was casual and friendly. Really needed a storage unit for awhile now, so glad this is done. We were gonna shop around a bit, but my wife and I used them back in 2010 so we went with what was familiar.

Patrick H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MARTI GLENN H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

teneshia t.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kayla T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

dianne a.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

BRANDY W.  |  First Impressions 
Clasificación:
5.0

Chelsey at the lewisville location was so helpful. Above and beyond service. Very professional

JYLENE W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amer B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Marian M.  |  Overall Experience 
Clasificación:
5.0

I would have stayed but I was not able to send packages to the facility other than that very professional.

Steve D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cory G.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff

GUADALUPE G.  |  Overall Experience 
Clasificación:
5.0

Everyone was very friendly and nice!!!

mary h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard W.  |  Overall Experience 
Clasificación:
5.0

Everyone was very friendly!??

mary h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanya N.  |  First Impressions 
Clasificación:
5.0

Angela at the Lewisville, Tx North Stemmons Freeway location was amazing!!!! Her staff was extremely helpful with my move from San Antonio, Tx. She understood my stress level regarding my move and made the situation easier for me. Highly recommend her location!

SUE R.  |  First Impressions 
Clasificación:
5.0

Everyone was very friendly but they moved very slow process took awhile

Tonya B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DUANCHELLE L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MARTI GLENN H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shante W.  |  Overall Experience 
Clasificación:
2.0

Employee was clueless and new. I had to explain how to process order using plain common sense. 1.5 hrs of my life gone due to lack of training and experienced personnel. Turning in rental and checking into new unit should have NOT been that hard.

corey p.  |  First Impressions 
Clasificación:
5.0

Very good service

Jose Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ronald c.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Amanda M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Israel A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ashley K.  |  Overall Experience 
Clasificación:
4.0

There seems to always be a line to rent trailers. Sometimes over 5 customers waiting and 1 person working the reservations.

KIMBERLY W.  |  Overall Experience 
Clasificación:
5.0

Great staff... knowledgeable and friendly

William W.  |  First Impressions 
Clasificación:
1.0

I am not a happy camper… I had to call several times to cancel my storage… I called… thinking it was taken dare of… I get a letter saying I was late… I called and edited again… even had guy email manager… I moved out july 24… called july 26… see on survey that close out date is Aug 8…. What is that? Please make it right..how many people do I have to call? Ridiculous….

celeste s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Titianna N.  |  Overall Experience 
Clasificación:
5.0

The staff was helpful and friendly. The storage building was clean and secure. The only problem we had was that the latch on the door of our storage space was VERY difficult to open; it just refused to slide unless very strongly forced.

JILL ANNE D.  |  Overall Experience 
Clasificación:
5.0

Fabulous company and prices and services

Jose Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JILL ANNE D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kip C.  |  Overall Experience 
Clasificación:
5.0

The lady at the desk was very friendly and helpful. Great customer service skills.

Shaletha B.  |  First Impressions 
Clasificación:
1.0

This was a filthy u haul. I don't understand what has happen to U haul. They used to be a good, reliable company. But after the.past couple of horrendous experiences we had between storage and trailer rental, we will never use this company again. The have cost us time, monet, and much aggravation.

Tim G.  |  Overall Experience 
Clasificación:
5.0

We were in and out very fast, the only thing was the prices did not match on everything , For example the truck rental said 1995 and I also opted for the $14 insurance so somehow or another my bill came out to $54 , I just thought that was weird because it said 1995 and then $14 that’s $35 but somehow my bill came out to $54 and then we rented a 5 x 10 storage it said 7495 a month but the lady charged me $85 a month so somewhere in the process of getting checked out the price is changed

PAUL R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Al m.  |  First Impressions 
Clasificación:
3.0

You told me I had one month free storage so I booked it and later found out it was the second month. I only needed one month so you lied to me

Keith P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula B.  |  Overall Experience 
Clasificación:
5.0

If ever needed again I would use this U-Haul facility.

Susan O.  |  Overall Experience 
Clasificación:
3.0

Rate too expensive

Alex J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

isabell m.  |  Overall Experience 
Clasificación:
3.0

No comment

SAID ALI A.  |  Overall Experience 
Clasificación:
4.0

Broken glass on floor by elevator. Reserved 3 units and they were not available. Elevator needs repair.

Robin L.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

MICHAEL B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROL M.  |  Overall Experience 
Clasificación:
3.0

Online check still required check in at facility. Staff at facility (Karen/Greg) was professional, positive, and most helpful. Avg rating for this reason. Though I have 24-hour access, system did not work after hours. Created a huge problem with a 26ft truck with with furniture to move in. On June 3 at 11 PM at night I had no other recourse but to stack up the truck and my home garage because the truck needed to be returned the following day. Not at all happy about that incident. That night when trying to gain access, there was another customer there experiencing the same situation. Though he called the contact number there was nothing U-Haul could do to reset or to provide entry. I also contacted U-Haul to which they informed me that there was nothing they could do to give me access after hours. This is a situation that you have needs to seek to resolve. When you have a full truck of items that need to be unloaded, you must definitely need 24 hour access that was agreed-upon in the contract. However the next day when I return to the facility, Greg research and determined that he could not explain what happened the previous evening. He tested reset and tested my card and walked over to ensure it was working. No explanation for the access being denied the previous night. He promised to research and determine if my contract could be extended or what credit accommodations U-Haul would make for the unfortunate experience the previous night.

Kim M.  |  Online Move In 
Clasificación:
5.0

It was a great experience staff was always extremely helpful

Travis J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim M.  |  First Impressions 
Clasificación:
3.0

My only issue was that it was so busy the kind office personnel could use some help. If we did have an issue, we had to wait in a long line to get it resolved. Maybe a roaming assistant would be beneficial in the office.

MELISSA S.  |  First Impressions 
Clasificación:
5.0

I try to always use this location!

Laura W.  |  First Impressions 
Clasificación:
5.0

Great place great people great supply of materiel etc

Lance T.  |  First Impressions 
Clasificación:
3.0

Process was great but I’ve gotten about 10 emails/texts asking me to review which is way too many.

Justin A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher D.  |  Overall Experience 
Clasificación:
5.0

The only problem was a malfunctioning electric lock that was repaired quickly.

Craig D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

deneshala w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRI C.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

BRANDON S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph j.  |  First Impressions 
Clasificación:
5.0

Was a special need and staff was super great for our need

sheryl r.  |  Overall Experience 
Clasificación:
5.0

Respectful and helpful staff .

Avanti E.  |  Overall Experience 
Clasificación:
5.0

Thank you for your kindness and favor you have shown me the the ice storm February 17, 2021 and my house flooded. May you be blessed.

judy b.  |  Overall Experience 
Clasificación:
4.0

One of my Units allowed Rat Acxess which ruined one my matresses

MIKE B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shante W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen E.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

TYRONE W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Faria A.  |  Overall Experience 
Clasificación:
3.0

Being put on hold a million times was annoying

leeann K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Laney S.  |  Overall Experience 
Clasificación:
3.0

Door wasn't the most secure. Great staff.

Luke H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID L.  |  First Impressions 
Clasificación:
5.0

Thank you so much for always being friendly and helpful. Angela was always great when we communicated and worked with her.

brian c.  |  Overall Experience 
Clasificación:
4.0

Exceptional experience EXCEPT for allowing storage entry to those unmasked. I understand it's difficult to enforce, but more effort should be put toward enforcement. NO ONE ELSE at the very busy loading dock wore a mask.

Rhonda C.  |  First Impressions 
Clasificación:
1.0

Mgr was very rude when I had to call on an issue

Rebecca Z.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sade T.  |  First Impressions 
Clasificación:
1.0

This facility and rental site are poorly managed. I moved my belongings out specifically so I wouldn't have to continue paying for inadequate service. I won't use Uhaul storage or moving trucks in the future because of my experiences at this location.

Joy U.  |  Overall Experience 
Clasificación:
5.0

LEWISVILLE,TX Always the best service. And such kind , friendly and helpful staff and the Mgr.Greg Farley is the greatest..

LINDA L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Johnny M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Craig D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

james b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Emilee C.  |  Overall Experience 
Clasificación:
3.0

YOUR COMPUTERS THE EMPLOYEES USE ARE SLOW AND WORN OUT IT TOOK ME 45 MINUTES TO CHECK OUT BECAUSE THE COMPUTERS KEPT FREEZING UP . THIS IS THE SECOND TIME THIS HAS HAPPEN TO ME THERE . PLEASE FIX THE COMPUTERS

Laney S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

katie a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

gloria b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

pricilla p.  |  Overall Experience 
Clasificación:
5.0

Very convenient and easy to access. Glad I chose U-Haul.

Talesha M.  |  Overall Experience 
Clasificación:
5.0

Gregory helped me! He was very inviting. Asked information about where I was moving from and we ended up knowing some of the same people. This move was a hard one for personal reasons, but his warm welcome was much needed!

Emilee C.  |  First Impressions 
Clasificación:
5.0

You have the friendliest staff I have ever met! I was always treated with respect, kindness, and understanding during these trying times. I'm glad I used U-haul as my moving choice. I even rented the most hassles storage unit to complete my moving experience. Thank you U-haul for my wonderful moving experience.

David D.  |  First Impressions 
Clasificación:
5.0

Staff was very friendly and entertaining. Efficiently handled a busy day with a smile.

Nicholas W.  |  First Impressions 
Clasificación:
5.0

I like Kyle customer service at Lewisville.

Anand P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary S.  |  First Impressions 
Clasificación:
1.0

The website is horrible they give you a price but it doesn't give you everything so we need to actually pay for your reservation after being told you have no deposit and you don't have to pay now it's $300 higher when you go to make your payment my original quote was for $1,225 I end up paying 1719

TAMMIE W.  |  First Impressions 
Clasificación:
5.0

Price is a little high for the size of the units. Could have rented else where for less - but I have had success here prior so I trusted you again with my stuff. Gracias

Charlotte H.  |  First Impressions 
Clasificación:
5.0

I had a last minute need for storage for some furniture and was able to go onto your website, view available storage units, and book a unit. We came inside the office on our first visit just to make sure we were all set and didn't need to do anything else. We didn't. We've been to the unit a few times now and it has been really convenient.

Melisha H.  |  Online Move In 
Clasificación:
5.0

professional, friendly and helpful.

james b.  |  First Impressions 
Clasificación:
2.0

I've been trying to get ahold of someone in the office for sometime now. When I went in the man at the counter didn't know what to do so he said he would call me once he knew the answer and he never did. I emailed the manager several time and he never responded to me.

Dominique J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

marcus T.  |  Overall Experience 
Clasificación:
5.0

Dale ( I think that was his name!) was a huge help! He contacted me before my Ubox was going to be picked up, and I was able to store a few more items before it was shipped! The Ubox was ready and waiting for me when I got there! And it has arrived in Lubbock Texas today!

Cindy T.  |  Overall Experience 
Clasificación:
5.0

Thank you for all you do, everything was perfect.

JAMES M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa P.  |  First Impressions 
Clasificación:
5.0

Kyle was AMAZING on our move out day. Thank you!

CARLA D.  |  Overall Experience 
Clasificación:
5.0

was a great facility

robert b.  |  Overall Experience 
Clasificación:
5.0

Uhaul has been my trusted provider for transport and storage for the past decade. Staff here was welcoming and accommodating

nicholas m.  |  Overall Experience 
Clasificación:
4.0

Safe and reliable location for your storage needs. Had no issue accessing my unit when needed. Would store here again.

Carlos A.  |  Overall Experience 
Clasificación:
5.0

Staff were super helpful & friendly. Facilities are very clean, and security/safety seems top notch

Russell S.  |  First Impressions 
Clasificación:
5.0

Surprisingly clean

Marta F.  |  Overall Experience 
Clasificación:
4.0

Everything was satisfactory

elyse U.  |  Overall Experience 
Clasificación:
5.0

Service was excellent and quick.

Karina O.  |  First Impressions 
Clasificación:
5.0

I like this location. The place is well kept. The only thing I don't like is the box maze they created to get to the service desk.

Phill L.  |  Overall Experience 
Clasificación:
5.0

Quick, fast and easy rental. Thanks.

Dean C.  |  First Impressions 
Clasificación:
5.0

Staff always friendly and helpful. Tried 2 other storage facilities before moving to U-Haul. Will be returning to U-Haul when future needs arise.

JACK A.  |  Overall Experience 
Clasificación:
5.0

Reasonable prices and a secure facility

Joshua F.  |  Overall Experience 
Clasificación:
5.0

The facilities are nice, clean, and well maintained! The staff are very friendly and helpful and always went out of their way to provide assistance!

Casey R.  |  Overall Experience 
Clasificación:
4.0

Had an issue, one employee told me that I could pay for the storage for the whole month and if move early they prorate and refund me the unused portion, but than was not true.

Jaime N.  |  Overall Experience 
Clasificación:
5.0

good job. good attitude. Right on Saigon

shaun g.  |  First Impressions 
Clasificación:
5.0

As long as we have lived in Lewisville (some 18 years) this UHaul has been our go to for storage and truck rentals. They are personable and very service minded, which is difficult to find these days.

william s.  |  Overall Experience 
Clasificación:
5.0

I rented a trailer and had a storage until. Both were clean and in top shape. The staff is knowledgeable and very friendly. Above all there was never any waiting.

jack j.  |  Overall Experience 
Clasificación:
3.0

Charged my card without my authorization

Sarah K.  |  Overall Experience 
Clasificación:
5.0

These guys are the best!! Made my multiple moves this year much easier!!

Lisa H.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff

trent r.  |  Overall Experience 
Clasificación:
5.0

Jonathan was very friendly and incredibly helpful. Could not ask for a better or easier experience.

WENDY G.  |  First Impressions 
Clasificación:
5.0

Facility is very clean, and the office staff were all friendly and willing to answer questions. The procedures seem very secure and easy to follow. Use of the free carts is great!

alice a.  |  First Impressions 
Clasificación:
5.0

I have used this U-Haul facility many times over the years and I have always received good service. My only wish would be if that the parking for the storage area be flat.

Susan O.  |  Overall Experience 
Clasificación:
5.0

Your employees were very polite and courteous and extremely helpful.

David J.  |  Overall Experience 
Clasificación:
5.0

Great place. Secure place.

roger r.  |  Overall Experience 
Clasificación:
5.0

Great place. Great customer service.

rodger r.  |  Overall Experience 
Clasificación:
5.0

Great customer service.

David J.  |  First Impressions 
Clasificación:
5.0

Good experience for our first storage.

amanda a.  |  Overall Experience 
Clasificación:
4.0

Professional staff, and smooth transaction.

Teresa R.  |  Overall Experience 
Clasificación:
5.0

Really helpful staff

elyse U.  |  First Impressions 
Clasificación:
3.0

The staff was friendly and helpful, but it was apparent that the employee that was assisting me required more experience with the company software and order entry systems.

Joshua F.  |  First Impressions 
Clasificación:
1.0

We really needed a dolly which I ordered and was informed it was inside the truck. I'm a disabled Veteran so it was really needed. Yes I asked again at check out.

Cynthia D.  |  First Impressions 
Clasificación:
5.0

Exelente servicio gracias. Que Dios, les Bendiga.

Hector H.  |  Overall Experience 
Clasificación:
5.0

Great service and storage.

JENNIFER C.  |  Overall Experience 
Clasificación:
5.0

Great place and the team there was very helpful.

Neil R.  |  First Impressions 
Clasificación:
3.0

Very incovant shop hours staff was not help full or willing to do more then the bare minimum or even offer suggestion on what I consider basic storage needs

david p.  |  Overall Experience 
Clasificación:
5.0

I had my things in storage for 19 months with an excellent experience. I came to my unit a few times and everything was always very clean and secure. The staff is very friendly and knowledgeable.

Jennifer W.  |  Overall Experience 
Clasificación:
5.0

L

sammy m.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful. Facility felt safe well managed

EMILIE R.  |  Overall Experience 
Clasificación:
5.0

I'm extremely happy with U-Haul at this site. They've been helpful and professional in all dealings.

Deborah A.  |  Overall Experience 
Clasificación:
2.0

terrible experience, my rental was completely screwed up. wasted much time there. was not compensated for their screw ups.

DAVID C.  |  Overall Experience 
Clasificación:
5.0

Friendly and helpful staff

grace m.  |  First Impressions 
Clasificación:
5.0

Vvv

Monty W.  |  First Impressions 
Clasificación:
5.0

N/a

April K.  |  Overall Experience 
Clasificación:
5.0

Everything was great!

Joe B.  |  Overall Experience 
Clasificación:
5.0

Impressed with how clean it is! Highly recommend!

Elizabeth R.  |  Overall Experience 
Clasificación:
4.0

My experience with your facility and company was very satisfactory. I would use you guys again whenever I move again.

Anthony F.  |  Overall Experience 
Clasificación:
5.0

everyone was very helpful! they let us leave our personal vehicle on the property while we went and grabbed lunch which was very kind! and the lady who helped me was very thorough!

ashley d. | Reservación
Clasificación:
5.0

Very good service, and the equipment worked well.

Michael G. | Reservación
Clasificación:
5.0

Great service... Easy access

philip g.  |  Overall Experience 
Clasificación:
4.0

No additional comments.

Jo Beth C.  |  Overall Experience 
Clasificación:
5.0

Friendly and helpful.

CATHRINE H.  |  Overall Experience 
Clasificación:
5.0

Thanks, great service

Elizabeth R.  |  Overall Experience 
Clasificación:
5.0

The staff we very helpful at every step.

steve t.  |  Overall Experience 
Clasificación:
3.0

No

Jarrod L.  |  Overall Experience 
Clasificación:
5.0

Staff was helpful. Move in was very easy. Place is clean and well lit.

Ronald W. | Reservación
Clasificación:
5.0

The rectangular box with a roof was perfect.

JUSTIN H.  |  Overall Experience 
Clasificación:
4.0

.

Maya S.  |  Overall Experience 
Clasificación:
5.0

I love this Lewisville location. The staff members are super friendly like Jonathan. It is clean and convenient for what I needed the space for.

cher a.  |  Overall Experience 
Clasificación:
5.0

I would definitely recommend this facility to everyone!! Excellent service!!

brandon R.  |  Overall Experience 
Clasificación:
5.0

excellent, met my needs

Thomas W.  |  Overall Experience 
Clasificación:
5.0

Appreciate the efficient and friendly service!

CARL T.  |  Overall Experience 
Clasificación:
5.0

Jonathan and Cassie were great and very helpful. This location has one of friendliest U-Haul staff I have ever encountered, having moved a lot.

cher a. | Reservación
Clasificación:
4.0

Nice facility and served its purpose.

AMY C.  |  Overall Experience 
Clasificación:
5.0

No complaints, easy to work with and very clean

gayla c.  |  Overall Experience 
Clasificación:
5.0

I have used this location a few times and have had a good experience each time - very good location ~

Lester E.  |  Overall Experience 
Clasificación:
3.0

This is a super busy facility. The wait for assistance was excessive during each of the three visits I made to this location, way under staffed. I didn't find the manager to be helpful.

robert f.  |  Overall Experience 
Clasificación:
3.0

Great Experience

DOUG F.  |  Overall Experience 
Clasificación:
5.0

Great experience using the storage facilities. They made everything so easy and convenient. I will definitely recommend Uhaul services to all my friends & family.

Mindy R.  |  Overall Experience 
Clasificación:
5.0

Staff was always friendly and able to answer all questions.

Stephanie M.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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