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Khayree D.Customer Reviews for U-Haul Moving & Storage of Lewisville
Testimonials From Recent Customers
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The damage app needs to go. This experience should an in and out experience and it's more check in and wait. The trucks should be ready to go if booked online and I shouldn't have to hook up my truck to a trailer with people that are there to just make a buck.
KEITH K.Great experience. Great staff!
RONNIE G.The team is friendly got in and out in 10 minutes..
JAMES M.Quick and excellent service.
Pete H.I was told I was charged for bringing the car back at correct gas range. I had to go inside for clarity. Horrible!
CURSHANA T.Absolutely professional, kind and helpful!!
April P.The person that helped me was very new and couldn't complete my transaction without help. The check in process was way too long and complicated for a simple trailer and dolly rental.
ALFONSO V.Great staff
Richard J.Team on sight was helpful, courteous, and friendly. They put the customer needs first
Alex C.The staff was amazing and the storage was very clean.
DAVID L. | Overall ExperienceStaff was amazing.
DAVID L.I do not remember either of the names of the associates I dealt with but they were both wonderful. Speedy and professional service.
Candace S.Make sure to wash the unit before renting again.
RICHARD W.Great customer service !
Paul E.2 of the 4 tires were absolutely bald. I stressed my safety concern however, the technician's only response was to go somewhere else. When I asked about the other unit available, the response was far fetched. I've used Uhaul on many occasions - this seems as a location issue. I will always choose U-Haul in the end. I can't say the same for this location though
CODY P.Perfect . Thanks so much
STEPHANIE C.Everything was excellent!
deborah B.Manager , Angela was very informative to me upon my return to Texas. I called U-haul many times to discuss extensions and 3 different locations were very nice and helpful. I wish I'd remembered to ask different questions. The truck drove very well in bad weather conditions in TN.
Elizabeth J.The above Stemmons branc in Lewisville, Tx was GREAT. I would like to complain of AUTO TRAILER RENTAL PLACE in CUMBERLAND, VA. The only place to get a trailer in Richmond ! The female manager said I had to hook up the auto trailer to U-Haul box truck !! ?? ..... wtf) I waited an hour for a guy to get back from lunch and he reluctantly hooked it up. But not the lights!! I never knew. I am not experienced with trailers. I drove from Cumberland,Va to Dallas,TX using the box truck flashers for safety He didn't explain how the sides went down on auto trlr so i could get my auto door open to EMERGE from vehicle. Ok so i crawled out of the window and couldn't get window 100% up- due to door to close to trailer hub. We went through extreme dificulties with the trailer. All the chains were hanging down under trailer and not hooked up. Cumberland, Va location should be ashamed of their lack of work ethic. I bet the 91 year old female owner doesn't know. Her and husband built that shop from ground up.
Elizabeth J.Very friendly and efficient customer service
ROYCE K.The manager was very rude to one of her employees while there were customers around. She was very unprofessional. If I was her employee, I would have got up and left.
PATRICIA W.The guy that gave us our trailer seemed like he was unsure of what he was doing and did not understand the process very well. He did not give us a contract and “coded†our drop off incorrectly. He put an incorrect drop off location and because of this we were going to be charged triple the price once we tried to drop it off. He also said he was gonna give us a receipt emailed but never got It. However the man who attached our trailer for us was great, fast, and very nice! Mixed feelings about this location. Luckily the uhaul drop of location we went to was very helpful and fixed it for us after some investigating and calling around. But should not have been an issue in the first place.
James M.Got what I was looking for. 24 hour access, auto pay, within my budget, and a spacious storage unit. Used it last night with no issue. Guy who helped us was casual and friendly. Really needed a storage unit for awhile now, so glad this is done. We were gonna shop around a bit, but my wife and I used them back in 2010 so we went with what was familiar.
Patrick H. | First ImpressionsThere was an issue with check out that took an hour to figure out but the manager, Angela, did everything in her power to make it a good experience and to solve the issue. While keeping a professional and kind manner. Check out was a breeze with my situation they had to check me in to pay the balance they were courteous and quickly got my truck inspected and turned in. I could give them payment right at the truck with no wait. This was the best experience I have had with Uhaul and will certainly use this location for future rentals. Thank you, Angela, sincerely.
ANGELA M.Great customer service and really friendly people there.
DENIS M.Should alert non-Texas licensed drivers that they cannot rent moving pick-up truck and van up front. I had reserved a moving van and was asked for my (CA) driver license at the time... but was then told by the customer service, at the store, that I could not rent it without Texas driver license.
LE K.Keep doing what ur doing
DIANNE A.Everything went well. They met me when I drove up.
Keith M.Slight smell of smoke in cab
DANA D.Staff was very courteous and helpful. Service was fast and excellent. Easy!! Thank you.
JOHN P.No improvements needed as this location was staffed with capable people. Everyone was helpful. The only issue I had was the after hours check-in, which got stuck on "sharing my location" for some reason. But this was followed through by the capable staff I mentioned above and everything closed out without issue. I appreciate and thank you --
CHRIS M.Stop looting gas charges
SATISH M.The guy who hitched the trailer was extremely good - he took care of many small things that I would not have expected otherwise.
BRIJ A.Service was very quick! The staff was friendly and extremely helpful.
BROCK M.It's crazy tell me it's Thad price, pay more
KAREL F.Wait time was almost 10 minutes,
Shannon S.Satisfied 100 PERCENT!
PAUL H.The trailer leaked and ruined multiple suitcases of clothes and bags of tools. Pickup and drop off were great.
Douglas B.u haul call me at 1 hour before my reservation and told me there is no truck. I had to change my time, call helpers to come tomorrow and finally got smaller truck which I had make 4 trips and spend more money I hate Uhaul
Yuna L.The location was great. The fact that space is now taken up in the back of the truck by blankets and a dolly that I didn't order and if I move them out of the way I have to pay a fee makes me think that perhaps Penske is a better option.
Andrew K.The man that checked us in was great. Happy holidays to him
Bradley H.The unit had trash in it, also the license plates were expired.
GERALD H.Totally satisfied. Very impressed with the customer satisfaction.. Will return for sure ðŸ‘
don M.All customer service agents deserve a raise 🙂
TODD A.Extraordinario servicio al cliente
Jeannie H.The man who hooked me up and unhooked the trailer was good and left a good equipment starting and receiving impression. Inside staff was also helpful.
DANIEL B.The guy who took my call from the call center was the most helpful and informed person. Also the people who wok at the Lewisvelle store were very kind and considerate!!!!!
Jack M.I rented equipment for 1 rental period (less than 1 day). I picked up the equipment at 4:30pm yesterday and returned the equipment just before noon today. That is definitely within one 24-hour rental period. Despite this, I was inappropriately charged for 2 rental periods.
Cale Y.Great service!
THOMAS K.Lady charged a repeat customer extra money for being like an hour late. I'm so done with uhaul.
Abin T.Chelsey at the lewisville location was so helpful. Above and beyond service. Very professional
JYLENE W. | First ImpressionsThey gave me the oldest beat up trailer on the lot. And after I paid for the additional insurance and extras. for a 2500 mile trip. I would expect that that would have warranted a newer trailer for such a long trip and with me buying hte additional insurance and safe two etc.
MARVIN M.Trailer had dirt and leaves left on floor.
Jason E.I would have stayed but I was not able to send packages to the facility other than that very professional.
Steve D. | Overall ExperienceVery helpful staff
GUADALUPE G. | Overall ExperienceEveryone was very friendly and nice!!!
mary h. | Overall ExperienceEveryone was very friendly!??
mary h. | First ImpressionsAngela at the Lewisville, Tx North Stemmons Freeway location was amazing!!!! Her staff was extremely helpful with my move from San Antonio, Tx. She understood my stress level regarding my move and made the situation easier for me. Highly recommend her location!
SUE R. | First ImpressionsEveryone was very friendly but they moved very slow process took awhile
Tonya B. | First ImpressionsGreat staff... knowledgeable and friendly
William W. | First ImpressionsThe lady at the desk was very friendly and helpful. Great customer service skills.
Shaletha B. | First ImpressionsWe were in and out very fast, the only thing was the prices did not match on everything , For example the truck rental said 1995 and I also opted for the $14 insurance so somehow or another my bill came out to $54 , I just thought that was weird because it said 1995 and then $14 that’s $35 but somehow my bill came out to $54 and then we rented a 5 x 10 storage it said 7495 a month but the lady charged me $85 a month so somewhere in the process of getting checked out the price is changed
PAUL R. | First ImpressionsOnline check still required check in at facility. Staff at facility (Karen/Greg) was professional, positive, and most helpful. Avg rating for this reason. Though I have 24-hour access, system did not work after hours. Created a huge problem with a 26ft truck with with furniture to move in. On June 3 at 11 PM at night I had no other recourse but to stack up the truck and my home garage because the truck needed to be returned the following day. Not at all happy about that incident. That night when trying to gain access, there was another customer there experiencing the same situation. Though he called the contact number there was nothing U-Haul could do to reset or to provide entry. I also contacted U-Haul to which they informed me that there was nothing they could do to give me access after hours. This is a situation that you have needs to seek to resolve. When you have a full truck of items that need to be unloaded, you must definitely need 24 hour access that was agreed-upon in the contract. However the next day when I return to the facility, Greg research and determined that he could not explain what happened the previous evening. He tested reset and tested my card and walked over to ensure it was working. No explanation for the access being denied the previous night. He promised to research and determine if my contract could be extended or what credit accommodations U-Haul would make for the unfortunate experience the previous night.
Kim M. | Online Move InGreat place great people great supply of materiel etc
Lance T. | First ImpressionsPrice is a little high for the size of the units. Could have rented else where for less - but I have had success here prior so I trusted you again with my stuff. Gracias
Charlotte H. | First ImpressionsI had a last minute need for storage for some furniture and was able to go onto your website, view available storage units, and book a unit. We came inside the office on our first visit just to make sure we were all set and didn't need to do anything else. We didn't. We've been to the unit a few times now and it has been really convenient.
Melisha H. | Online Move InService was excellent and quick.
Karina O. | First ImpressionsQuick, fast and easy rental. Thanks.
Dean C. | First ImpressionsJonathan was very friendly and incredibly helpful. Could not ask for a better or easier experience.
WENDY G. | First ImpressionsGreat place and the team there was very helpful.
Neil R. | First Impressions