Customer Reviews for U-Haul Moving & Storage of Lewisville

6,993 reviews

525 N Stemmons Frwy   Lewisville, TX 75067
(On the Southbound I-35E service road Next to Sam's Club)

(972) 353-2116

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(972) 353-2116

525 N Stemmons Frwy
Lewisville, TX 75067
(On the Southbound I-35E service road Next to Sam's Club)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

I have used the Lewisville, TX Uhaul location numerous times over 10 years and the employees have always given excellent service. The vehicles and equipment have always been in excellent condition and great for moving what items that need to be moved.

DWAYNE B. 
Rating:
5.0

Todo perfecto

Rosemarie M. 
Rating:
5.0

My first time of renting a U-haul. Your amazing staff Ms Chelsea attended to me both in my pick up and return. I know I can be hard to satisfy at times and I ask lots of questions but Chelsea was very patient with me and was above excellent in everything. *The return process at the desk was stunning as it didn't last beyond 1-2 minutes and was asked to go.

DENIS E. 
Rating:
5.0

Customer did not leave a comment.

Amer B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Lady that helped me was very professional and helpful

Richie R. 
Rating:
1.0

They overcharged me for my rental when I returned to the van with gas in it and refused to refund my money. Two weeks later they charged my credit card without my consent. The manager is rude and I will never use UHaul again. I have been a loyal UHaul customer and never had any issues until this rental. The manager is very rude.

Diana R. 
Rating:
1.0

The original trailer we were offered had bad tires so we requested a replacement. We have been charged for both trailers now. Need someone to look into this ASAP and email me.

JANET B. 
Rating:
5.0

Excellent service

cesar A. 
Rating:
5.0

Site Personnel are exceptional

James M. 
Rating:
4.0

I called and reserved an open 6x12 but was told after driving down the lot that uhaul had a closed trailer. After waiting about 15 minutes the attendant told me I had to go back in the office to get my contract changed. When I asked if the charges were the same I was told "It is now!" I realize mistakes happen but this mixup was just added stress to my adventure in moving. My question is does the charges reflect correctly on the equipment change?

Paul G. 
Rating:
5.0

The only issue was that the low tire pressure light was on the entire time I had the truck - it didn't impact the rental at all but would recommend trucks be checked for system maintenance requirements before being rented. But overall this is a fantastic place to rent a truck.

Steven S. 
Rating:
3.0

Give me me a “guaranteed” reservation sooner than 1 day before the rental. I reserved weeks in advance. Also, when I returned the truck after hours, I couldn't check in online. It couldn't verify my location despite turning on my settings to “allow”. I took the pictures necessary, but website wouldn't allow me to upload photos. This actually pertains to the return location.

DEREK S. 
Rating:
3.0

Faster check in and check out

ROBERT S. 
Rating:
2.0

I made reservations for an appliance dolly. They had none. Called customer service Karen wanted transfer my reservation to Grapevine 20 miles away at a reduced rate but I asked for credit to go to the other location and back because it's out of the way and inconvenience. After 30 minutes a Yong man asked his supervisor could I take the display. And he did please don't make reservations for equipment you do not have.

Wraylonta R. 
Rating:
5.0

Customer did not leave a comment.

Kerry G. 
Rating:
5.0

Your policy of Jeeps not being allowed to rent trailers without being a hard top is ridiculous. The fact that you will rent to convertible cars but not soft top Jeeps makes no sense. I get the feeling you are losing out on many rental opportunities. I know I will not rent again as it is a paint in the ass to put my hard top on just to hook up a trailer. I'll switch to Ryder or Penske and rent a truck instead. Not uhaul because of this stupid policy.

SHAWN H. 
Rating:
4.0

Customer did not leave a comment.

DAVID L. 
Rating:
3.0

They were concerned at the Lewisville location and sorry that we had the trailer with the tires that could have easily killed us if we hadn't stopped due to the excessive vibration.

Phillip L. 
Rating:
5.0

Customer did not leave a comment.

ROSA H. 
Rating:
4.0

Customer did not leave a comment.

GEOFFREY S. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS B. 
Rating:
5.0

Fast process at counter, fast hook up, fast return. Will use this location again in the future. Johnny

JOHNNY P. 
Rating:
5.0

No suggestions y'all did a great job all around

HERBERT R. 
Rating:
5.0

All good

RICHARD F. 
Rating:
1.0

Even though the gentleman who helped me was very kind and helpful, the female colleague that was with the other two gentlemen had a bit of an attitude. As much as I hate to say it, I will not be renting from this location, nor will I recommend it, based on her attitude. Equipment was well maintained.

MICHEL C. 
Rating:
4.0

Customer did not leave a comment.

Laurence L. 
Rating:
5.0

Customer did not leave a comment.

SCOTT K. 
Rating:
5.0

Customer did not leave a comment.

Colton L. 
Rating:
5.0

Thanks for helping us with our rental. Your app is user-friendly and the local team is friendly and accommodating.

Brittany M. 
Rating:
5.0

Job well done.

MARY B. 
Rating:
5.0

Tell them the policy if they find themselves using a toll road and forget they do not have a toll tag.

LEE W. 
Rating:
5.0

Customer did not leave a comment.

Neal T. 
Rating:
5.0

Customer did not leave a comment.

HOWARD M. 
Rating:
3.0

Customer did not leave a comment.

Marian M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delbert B. 
Rating:
5.0

Customer did not leave a comment.

Andrew T. 
Rating:
4.0

Can't think of a thing

George L. 
Rating:
5.0

I would have stayed but I was not able to send packages to the facility other than that very professional.

Steve D.  |  Overall Experience 
Rating:
5.0

There was some confusion over the drop off location. This required lengthy time on hold to clarify. Should have been easier. Thanks.

Joe B. 
Rating:
5.0

Qui k service

MWEMA M. 
Rating:
5.0

No stress no problem everything went well highly recommend

SEAN M. 
Rating:
5.0

Customer did not leave a comment.

MARK Y. 
Rating:
5.0

We returned our van before 3 pm and our receipt showed return the next day. Thankfully we weren't charged more but we hustled to be back on time and would like to see that actual check in time that we returned it.

John O. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

Cory G.  |  Overall Experience 
Rating:
3.0

Everything went well except checking my rental in after hours. Either it wasn't explained to me the correct way or it's difficult to figure out. I tried to check in but couldn't figure out where to do it from all of the emails and texts I received. Very angry. I was charged $20 for a late after hours fee and I delivered it back within my time allotted.

Dan W. 
Rating:
5.0

Ease of renting and contacting customer service!

Art A. 
Rating:
5.0

Not sure. They do a great job there. I've rented from them several times over the last year. I send people there often

Andrew F. 
Rating:
4.0

Customer did not leave a comment.

MARCOS F. 
Rating:
4.0

Customer did not leave a comment.

Todd Y. 
Rating:
5.0

after we made reservation online they asked for a credit card

Christina B. 
Rating:
5.0

The rental return techs are an opportunity for UHaul to have a great last impression. The tech wasn't rude, but there was no service. He was going through the motions. No thank you. As a matter of fact, never a complete sentence....0ur interactions were "Keys?",and "You're Done." Was wanting an explanation of the receipt and possibly even a "Thank you for using UHaul."

Royce M. 
Rating:
3.0

Have a sign by the night drop box. It was not like what was shown on the uhaul website and very hard to find.

Brenda T. 
Rating:
1.0

Rent a Haul truck for a Day and they call me at 3 pm ask me what time return the truck I answer at around 5 lady tell me I be charge for one more day I questioned to she why you charge for one more day if I pay for all day today she charges me for the day extra and jus to 5 Pm call again to ask me when you bring the truck when she charge me for day extra I rent a few times haul truck and my family to amare considered no rent any more at you trucks

ISRAEL R. 
Rating:
2.0

Scheduled 10 F truck online. i needed to change time and they accepted but the truck had a dead battery after waiting a while to get keys. Gentleman brought keys to larger truck and said it would be free. When I returned it they up charges me and didn't fix it. It was late and I was not willing to wait 30 minutes based off other people waiting. I did not want to drive a bid truck or ask for the other to be broken. I don't think I would use them again. it is a hassle.

LAURA N. 
Rating:
5.0

Customer did not leave a comment.

Gricel S. 
Rating:
5.0

Customer did not leave a comment.

SAID H. 
Rating:
1.0

You are light years behind.. were does one begin.

DAMON C. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Very helpful staff

GUADALUPE G.  |  Overall Experience 
Rating:
3.0

More staffs. It was long line

rum M. 
Rating:
5.0

Impeccable service !

FERNANDO B. 
Rating:
4.0

Overall good service, vehicle drove well and dropoff was simple. Would recommend and use in the future.

LAMAR W. 
Rating:
5.0

Customer did not leave a comment.

LESEAN M. 
Rating:
5.0

Customer did not leave a comment.

FLOR DE AZUCENA M. 
Rating:
5.0

Customer did not leave a comment.

Corey D. 
Rating:
4.0

Self service needs to be more functional

SIDNEY L. 
Rating:
5.0

very hard to locate key drop at night Search for 15 minutes to find it.

DARLIS J. 
Rating:
5.0

Nothing. All was fine. Friendly staff, clean vehicles..

DAVID G. 
Rating:
5.0

Everyone was very friendly and nice!!!

mary h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DALE H. 
Rating:
5.0

There was a repair done to the top of the truck, mom's attic area. The repair was incomplete and it leaks water when it rains.

BRYAN E. 
Rating:
3.0

While the employee responded to help relatively quickly, employee helping had no verbal skills. Was not greeted with a “hello, how may I help you?” I asked questions: “are you coming to help me with the return?” *grunt* “Do you want me to put the trailer over there?” *grunt* “Do you need help pushing the trailer in place?” *grunt* Left Uhaul premises without a word such as “goodbye” or “thank you for your business.” Some customer service training may help establish trust in U-Haul.

DOUGLAS B. 
Rating:
5.0

Courteous, efficient service at counter & outside.

Jen S. 
Rating:
5.0

Always had a great experience renting from this location.

GREGORY F. 
Rating:
3.0

Customer did not leave a comment.

SUSANNE C. 
Rating:
5.0

Professional and courteous staff.

MICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

janet R. 
Rating:
3.0

I do not recommend any of my service providers, sorry

DAVID J. 
Rating:
1.0

The woman that rented the vehicle to me in Lewisville, TX lied about the return date. I asked to keep the truck until October 30th and she agreed. However, I received a text message that stated I the return date was October 30th. I contacted the drop off location in Houston and told Rueben that I needed the truck at least through Sunday October 31st and he told me about extra charges which I was already informed of. I spoke with him on Saturday, October 30th and he said I could return the truck on Sunday or Monday and that they would charge me for the extra days. However on Monday he called me and said that he would have to charge me for Saturday and Sunday and that the gas was below 1/4 of a tank which was a lie. I ensured that the gas was at 1/4 of a tank before I returned the truck. he also said that a few extra miles were placed on the truck, which I will pay for but I will not pay the gas fee or the extra days because he told me that he would not charge me. Uhaul needs to tell company employees to ensure that they provide all necessary information to customers because the woman in Lewisville did not tell me that I had to return the trucj through my phone.

WILLIE A. 
Rating:
5.0

Friendly personal and clean trucks.

DAVID G. 
Rating:
5.0

The Location has been very nice

SERGIO A. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

There's nothing you can do to improve the excellence of this facility. The staff did everything they could to make me feel comfortable with my transaction. I can't remember her name, but the gal that filled out my contract and check me out, was amazing with her professionalism and the way she handled my need of my rental. I will always be coming to this facility with any and all my rental needs and I will definitely be recommending you guys

Jim R. 
Rating:
4.0

Customer did not leave a comment.

Marc B. 
Rating:
5.0

Customer did not leave a comment.

PHILIP W. 
Rating:
2.0

The 19.95 is a ripoff it cost me over $50 to make 1hr trip total because of the mileage charge...That's ridiculous...Not a Please customer. I you to refer people to you guy not anymore... thank you not a pleased customer.

Anzener M. 
Rating:
1.0

I rented online for pickup at the 525 n stemmons freeway locAtion. I immediately received a call to let me know the 26 foot was unavailable at that location and they informed me that I would have to go to a different location. I also called uhaul to request the original location, even requesting to edit times. I was told that would not be feasible Then at 6pm that evening I revived an updated email with the new location. I arrived at the instructed location the morning or my rental and was told that they did not have a reservation for me. I showed them my confirmation and reservation number and they told me they did not have a truck for me and tnT they were not obligated to honor my online reservation because I did not make it at that original location. After over an hour, they Informed me that I had to go back to the location that o originally requested to pick up from. The manager informed me tnat my pick up time would be pushed back to reflect the 2 hours later that this problem was solved. I got to that new location and was told that they would not honor a new pick up/ drop off Time because there was a reservation right after me. Overall my experience was very UNoRganized and there was no accountability. I will not be recommending that anyone do business with I haul in the future. My entire day was thrown off and my move was rushed and hectic due to this.

GERALD M. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO C. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Great costumer service.

TERRY G. 
Rating:
5.0

Customer did not leave a comment.

CAITLIN G. 
Rating:
5.0

Fast, friendly service.

DAVID G. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY B. 
Rating:
2.0

Customer did not leave a comment.

KATHERINE M. 
Rating:
4.0

Customer did not leave a comment.

Terence I. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
4.0

Customer did not leave a comment.

Ramish M. 
Rating:
5.0

Customer did not leave a comment.

WENDELL H. 
Rating:
5.0

Job well done, no worries

CLARENCE H. 
Rating:
2.0

I ordered extra equipment but it was not put in the truck. When I called the location's number, it went it straight to a National call center, and the man I talked to was very rude, as was the woman at the location when we drove all the way back to pick it up. I will not go to this location in the future.

Laura W. 
Rating:
4.0

Key drop box is too high

Kelley S. 
Rating:
1.0

I rented a 10' truck. When I arrived to pick up, they told me they had to keep the smaller trucks for in town, so could only give me a 15' truck. I hated it - way too big for me to comfortably manage. And I was in an accident due to this big, long, awkward truck. I'm VERY unhappy with Uhaul.

Laura R. 
Rating:
5.0

Customer did not leave a comment.

Richard W.  |  Overall Experience 
Rating:
5.0

Everyone was very friendly!??

mary h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tanya N.  |  First Impressions 
Rating:
5.0

Angela at the Lewisville, Tx North Stemmons Freeway location was amazing!!!! Her staff was extremely helpful with my move from San Antonio, Tx. She understood my stress level regarding my move and made the situation easier for me. Highly recommend her location!

SUE R.  |  First Impressions 
Rating:
5.0

Everyone was very friendly but they moved very slow process took awhile

Tonya B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DUANCHELLE L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARTI GLENN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shante W.  |  Overall Experience 
Rating:
2.0

Employee was clueless and new. I had to explain how to process order using plain common sense. 1.5 hrs of my life gone due to lack of training and experienced personnel. Turning in rental and checking into new unit should have NOT been that hard.

corey p.  |  First Impressions 
Rating:
5.0

Very good service

Jose Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ronald c.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Amanda M.  |  Overall Experience 
Rating:
5.0

Great staff... knowledgeable and friendly

William W.  |  First Impressions 
Rating:
5.0

Fabulous company and prices and services

Jose Z.  |  First Impressions 
Rating:
5.0

The lady at the desk was very friendly and helpful. Great customer service skills.

Shaletha B.  |  First Impressions 
Rating:
5.0

We were in and out very fast, the only thing was the prices did not match on everything , For example the truck rental said 1995 and I also opted for the $14 insurance so somehow or another my bill came out to $54 , I just thought that was weird because it said 1995 and then $14 that’s $35 but somehow my bill came out to $54 and then we rented a 5 x 10 storage it said 7495 a month but the lady charged me $85 a month so somewhere in the process of getting checked out the price is changed

PAUL R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Al m.  |  First Impressions 
Rating:
3.0

You told me I had one month free storage so I booked it and later found out it was the second month. I only needed one month so you lied to me

Keith P.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

MICHAEL B.  |  First Impressions 
Rating:
3.0

Online check still required check in at facility. Staff at facility (Karen/Greg) was professional, positive, and most helpful. Avg rating for this reason. Though I have 24-hour access, system did not work after hours. Created a huge problem with a 26ft truck with with furniture to move in. On June 3 at 11 PM at night I had no other recourse but to stack up the truck and my home garage because the truck needed to be returned the following day. Not at all happy about that incident. That night when trying to gain access, there was another customer there experiencing the same situation. Though he called the contact number there was nothing U-Haul could do to reset or to provide entry. I also contacted U-Haul to which they informed me that there was nothing they could do to give me access after hours. This is a situation that you have needs to seek to resolve. When you have a full truck of items that need to be unloaded, you must definitely need 24 hour access that was agreed-upon in the contract. However the next day when I return to the facility, Greg research and determined that he could not explain what happened the previous evening. He tested reset and tested my card and walked over to ensure it was working. No explanation for the access being denied the previous night. He promised to research and determine if my contract could be extended or what credit accommodations U-Haul would make for the unfortunate experience the previous night.

Kim M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tim M.  |  First Impressions 
Rating:
5.0

Great place great people great supply of materiel etc

Lance T.  |  First Impressions 
Rating:
3.0

Process was great but I’ve gotten about 10 emails/texts asking me to review which is way too many.

Justin A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deneshala w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shante W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sade T.  |  First Impressions 
Rating:
5.0

Staff was very friendly and entertaining. Efficiently handled a busy day with a smile.

Nicholas W.  |  First Impressions 
Rating:
5.0

Price is a little high for the size of the units. Could have rented else where for less - but I have had success here prior so I trusted you again with my stuff. Thanks

Charlotte H.  |  First Impressions 
Rating:
5.0

I had a last minute need for storage for some furniture and was able to go onto your website, view available storage units, and book a unit. We came inside the office on our first visit just to make sure we were all set and didn't need to do anything else. We didn't. We've been to the unit a few times now and it has been really convenient.

Melisha H.  |  Online Move In 
Rating:
5.0

Service was excellent and quick.

Karina O.  |  First Impressions 
Rating:
5.0

Quick, fast and easy rental. Thanks.

Dean C.  |  First Impressions 
Rating:
5.0

Jonathan was very friendly and incredibly helpful. Could not ask for a better or easier experience.

WENDY G.  |  First Impressions 
Rating:
5.0

Great place and the team there was very helpful.

Neil R.  |  First Impressions 
No reviews have been submitted for this location.

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