Throughout the years of having my storage units I have not run into any problems accessing my stuff. This is why I choose to store here to this day. Gracias.
COLLEEN F. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Leominster
Testimonials From Recent Customers
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Equipment is typically well maintained here...first rental where the radio was broken and AC didn't work right. Highly recommend this location due to the number of trucks on site.
KeystoneEdCollab A.Seriously dangerous equipment. That truck had horrible ball joints to say the least. Every bump I wondered if it was going to loose the front end. The steering was all over the place. Horrible. Coming from someone who drives his bosses 94 Grumman tool truck that's really rough, I cannot believe UHaul would rent such garbage. Then I was charged more than quoted and I know that truck was swept clean.
patrick H.Jeremy was great. He makes the process so simple and is kind while doing so.
Kelly C.Good job
John B.After I had hitch installed on my Subaru Crosstrek my exhaust was leaking! The car only has 6000 miles on it, it most certainly did NOT have a leak in the exhaust when I drove there. Turns out there was a gasket missing. I had an appointment for a car inspection where they fixed the problem in order to have my car pass inspection Your Leominster location, which is over an hour away from me, refused to take responsibility for this. They tell me the mechanic, David Charon, never took the exhaust down to install the hitch therefor he did not 'lose' the gasket. This was disputed by my Subaru Service department who tells me the exhaust has to be dropped in order to install a hitch. To have them tell me that they didn't have anything to do with this is just ludicrous. My car DID NOT have a leaking exhaust prior to the hitch install. I expect to get reimbursed for the extra cost incurred during my car inspection, $110. I have called the Leominster location, emailed Uhaul and attempted to speak with your customer service department to no avail.
elisabeth D.The staff (with the exception of David and Jeremy) are not customer friendly. Not very professional or helpful. The automated check out system does not work well. Entire staff needs to be better trained in customer service and professionalism. I would be willing to speak to someone about my experience if they want more details. My cell phone number is 617-966-7140.
Jeff J.My grandson picked up the truck a 20 ft. When he got there, my credit card was never charged. He had to pay cash. Then they tell him our truck needs maintenance….and there were no other 20ft. The girl gave him a key for a 15ft and pointed to the truck. After about an hour and half. She called and said he stole the truck. It was the 20ft needing maintenance? He brought the truck back and got the 15ft. This caused us almost 3 hours behind schedule! I'm very disappointed in that U-Haul location. I have never be treated that way before being accused of stealing. I will never to to the Leominster location again!
Patricia C.Staff was knowledgeable and friendly at every step!!
Christine S.Nothing everyone was perfect
ADRIAN T.Great storage experience but truck rental for Sat 7/30/22 was a disaster. Notified 7/29/22 that pick up would be in Gardner. Notified late Sat 7/29 that Gardner would not have a truck. No assistance provided by leominster or Gardner offices. Truck found available in SPENCER - cancelled and rented from Home Depot. Storage yes - truck rental NO…complete failure
Joe D. | Overall ExperienceThe woman who opens the store did not arrive that day, hopefully she is ok. The woman who puts on the hitches saved the day! It wasn't her normal job and she was great! She handled the line of frustrated patrons like a champ- give her a raise!.
Don P.Uhaul is simply the best. This why your still around. Your a blessing! Thankyou UHAUL
Michael F.Manager was very helpful and great dealing with.
bob R.Remind if it is returned early, just leave it in the drop off area.
Gerard J.The staff is accommodating, professional never had an issue will continue to use this location as my preferred UHaul pickup even though its farther than the one closet to my home.
EDWARD G.The manager at this location was truly amazing to us helped us through everything we needed. Also helped us accomplish an easy return with no issues. I would highly recommend this U-Haul rental location to everyone.
janice C.Better prices you guy charge for extra day 🤝🏿🤝🏿
olgy D.I was very pleased with my last visit to U-Haul in Leominster Massachusetts. The staff was super friendly and helpful. The vehicle was clean and the AC blows cold on this hot day. Definitely would recommend them, thanks again.
George M.It was very great keep on doing what you guys are doing for real
Luis T.Had a pick up time in Gardner MA, they called me an hour before and told me it wasn't available anymore. I was not happy. Thank goodness the Leominster store was awesome! I dropped it off early, hoping I will get some money back! Thanks Leominster store, you were awesome!
Rachael C.Make sure the vehicle is clean. There was dirt and debris in the van and coffee and hand smears all over the passengside window.
Gail S.Make sure the trailers r cleaned so the next person doesn't damage the stuff there hauling
Chris H.The person that took care of did an excellent job but I don't know her name
raul M.Friendly staff.
MARK H.I told your people THREE FN TIMES I didn't want your insurance, but you still charged me for it.
Bruce L.Nothing at this time
Kimberly C.One headlight not working A/C works intermittently, blowing to floor then dash Suspension needs replacing No backup camera No one who cares at drop off to note issues No one in office who cares at drop off No email receipt (4th rental with no receipt) Transmission not shifting properly
Ron G.They help us with everything g very nice workers at the uhaul on central St in Leominster
ana N.I paid for a dolley but never got one. Was also told there was 1/4 tank of gas in the truck, but when I got in, there was much less. I had to pay extra when adding fuel after the job to avoid the crazy fuel fees. $6+/gallon with an additional $30 fee is wild and greedy especially when there was less than expected.
Chris C.The gentleman that checked me in first was out smoking while several of us were in the store waiting we had to go get him - then he says to me I just want to be done today so I can go smoke some weed - and when I returned the truck they said I would get an emailed receipt which I have yet to receive
Lori L.All people were friendly and helpful
THOMAS R.The 24/7 pickup did not work. I spent 2+ hours on hold for customer service which I did not end up getting. The truck's battery required a jump start once we got it loaded, it was corroded. Horrible experience, will be steering my friends away from uhaul. In comparison, I recently moved out of a unit using Pods, and the user experience was seamless- well worth the extra $200.
Laura M.The only issue that I have is that I haven't gotten a receipt. I dropped the truck off at 5:40 on 7/2. There was a line and I was told to leave the keys on the counter and they'd email me the final receipt once they had a chance to look over the truck. To date, that has not happened.
Michael D.Great Experience - Natalie who checked us out and in was FANTASTIC! Gracias
Daniel Y.Seat were full of cat or dog hair and i am allergic my entire trip coughing and sneezing and it activated my astma
nydia R.Excellent, as always!
Jeffrey C.Do a little bit better job fixing your trucks the truck leak water when it rain pouring in on the passenger side made all kinds of noise in the front end and when shifting extremely unhappy with this rental
david P.Thank
DESIMAR F.Never made it to this facility.
Charles P.He made it easy and was a fantastic person to work with. I highly recommend. He went out of his way to get me a different like the truck last minute by driving to another city to pick up a 26 footer and drive it back to his place. It was waiting for me and everything I requested
Christian H.Good job.
Stephen H.Super expensive rental. I rented a truck for several days ending on a Saturday morning. Therefore, when I returned the truck all fees reverted to the expensive weekend price. I would expect to pay weekday prices for those days and then charged a weekend price. Instead of all costs being ramped up to the highest charges.
jams Z.I didn't receive the mattress covered we ordered and paid for
Sean A.Staff was professional, friendly, and helpful.
Victoria W.Jeremy was great and very helpful. He went above an beyond for me when I needed him to
Bryan M. | Overall ExperienceThe first person told me to drop the trailer anywhere and after disconnecting the chains and lights, another employee told me I had to move it (with an attitude).
Theodore S.You really ought to update your fleet. That vehicle shook with the door almost coming of the hinges with a speed of 63 miles an hour. I definitely did not feel safe with it. The seats were torn and the cabin was incredibly loud while the truck was on.
bhuren P.Bueno
eric E.People were friendly and throrough.
THOMAS R.A very good to do business with you.
Simon A. | Overall ExperienceI had no problem with the storage unit. I had every problem with the place I dropped my U-Haul at and with being charged late fees that was fraudulent. if I hadn't taken photos of my car dropping off the U-Haul the person in charge of submitting this information would have gotten away with this. I dropped my U-Haul at a different location from my storage unit. he claimed I turned in the U-Haul a day late when in fact it was a day early. thanks to my photos and the people at the storage unit I have a claim and reciept that says I will Eventually recieve my refund. I have spent hours waiting to speak to someone only for the phone to hang up on me. and then to receive no help from anyone online. the only person to help me were the people at the storage unit. i had to file a claim through them and reopen it several times bc I still haven't received my refund for the fees. I had to call the storage manager again bc he's the only one who has helped me bc to this day I still haven't received my refund. I wouldn't recommend renting from U-Haul to anyone bc of how much time it takes to speak to anyone and how little they care. by the way it's been over a month and I still haven't received my refund. this was terrible and I deserve a bigger refund for how much time I have spent on this. this service besides you having one kind and caring employee has been terrible. reference number 3721448
bianca s. | Overall ExperienceWe had no issues. Just keep equipment maintained so all have same experience.
John B.Uhaul corporate did a horrible job! We had this trailer reserved at another location and had to find out after confirming they did not have one. Twenty min call later we were sent to this location ! They were gewat
Maria B.Nada
Jeffrey C.The manager and employees were exceptionally helpful, friendly, and knowledgeable. I couldn't have had a better experience!!!
larry W.Great job, friendly service
Rick P.Way to expensive for the size unit I got / had
Kasey K. | Overall ExperienceThe manager at this location is of exemplary service and assistance. I will recommend this place to everyone I know. And I will be a repeat customer. Thank you gentlemen for making it easy.
CATHY R. | Overall ExperienceManager Jeremy deserves a raise. Amazing help and always kind. For sure 5 out of 5 stars
jennifer m. | Overall ExperienceThe manager is the best I've experienced in a very very long time. Explanation and professionalism exceeded.
CATHY R. | First ImpressionsAn elevator or lift of some kind would be more helpful if you are using an upstair unit.
Robert A. | First ImpressionsThe manager, Jeremy, was extremely helpful and helped us immensely!
Shannon B. | First ImpressionsVery patient, as I had no Idea what I was doing or looking for
CRISTINA p. | First ImpressionsIt charge too much and on top of it, I did not have reimbursed for the weeks I didn't use the storage.
Noel C. | Overall ExperienceVery pleased with the care given to my belongings and the service I received from the staff. Will recommend Uhaul in the future.
trinace n. | Overall ExperienceRaising the rates on existing customers while rates for new customers remain the same is bull.
Donald S. | Overall ExperienceWas promised a ground level but got there to find out 2nd floor. I couldn't of been any clearer when I reserved to the it must be ground level as it was for a piano that Was an upright that couldn't go up stairs
karen P. | Overall ExperienceThe people at this location are very friendly and helpful
Craig R. | Overall ExperienceStaff is clueless. Show up and your unit isn't available. The processing time is way too long. Expect to be in store past scheduled time.
Deseray W. | First ImpressionsEverything was great the only thing is the location not easy to reach via telephone.
Jocelyn G. | Overall ExperienceThe service has always been good very professional
RICHARD A. | First ImpressionsOn the unit list it clearly showed me my locker and stairs leading up all around. I was unaware that I would need a ladder to get to my unit. It is impossible to put anything heavy or any furniture in the unit because of its placement. Will never shop at uhaul again
Hannah P. | Online Move InThe guys were great and very friendly.
Joann S. | Overall ExperienceHappy to be a part of u haul customers
Abdellah A. | Overall ExperienceThanks for having me
Kayombo K. | Overall ExperienceReserving the unit online was simple and convenient and the staff in store were extremely helpful and finalized my reservation quickly. I would highly recommend.
Gregory P. | First ImpressionsThe staff were very helpful, friendly, and responsive to all of my needs. They suggested many things that made it easy for me to load and unload my stored items. This was especially helpful during the Covid-19 crisis and their service was essential!
anthony g. | Overall ExperienceGreat crew at the store. Very helpful and polite.
Ralph D. | Overall ExperienceThe reason I'm giving average rating is because when arriving to the storage unit we were told that the lock hinges would be adjusted because they were loose & didn't align, which made it hard to close the lock. The guy that supposedly "fixed" it only had to put a bigger washer in the back of the door because the door is worn out were the screw is. But no.... he decided to force the screw tight. Only to realize it wasn't aligned & then grabbed a drill and just made the lock hole bigger, instead of doing the job properly. You tell me that isn't some ghetto carpentry 臘♀️. I know for a fact that it's going to get loose again. If he would've fixed it properly he wouldn't have to come back again when it loosens up again. The lazy work harder & double. I sure hope they don't try to charge me for something that was already messed up.. mind you that I said yes to the unit ONLY because he said it was going to get fixed for proper use. I'm not the happiest camper but I'm happy with the storage space & the facility is very clean. Just that 1 little detail would've given U-haul a 5 star rating but I have to be realistic, so there you have it.
Beverly V. | First ImpressionsEmployees went out Of their way to help with any problems, clean and safe facility!! Thanks Rick
Richard M. | Overall ExperienceA light in storage unit would bump my rating to Excellent
Jeff L. | Overall ExperienceThe employees went out of their way to make things nice and easy, they should all get a letter of recognition and a raise or bonus !! I was so impressed I rented a bigger one! Thanks Rick
Richard M. | Overall ExperienceNot now
Tim S. | Overall ExperienceShop orderly, personnel very helpful.
mary h. | First ImpressionsGreat staff.
Tim S. | First ImpressionsStaff were friendly and the facility met our needs
Meredith G. | Overall ExperienceThe staff at the Leominster facility are friendly, courteous and helpful.... Top Notch Team.
sheila d. | Overall ExperienceGracias
Dawn M. | Overall ExperienceCentral st in leominster ma is a great location great service fast service i will deff be going back wen i need anything from uhaul best place around
Raymond O. | First Impressions2nd floor storage, no elevator. Ceiling tiles out of place, dark inside unit.
Cheryl F. | Overall ExperienceEveryone went above and beyond what I needed, very nice transaction, definitely will be a permanent customer I rented a unit while I was there. Thanks Rick
Richard M. | First ImpressionsFacilities were clean and convenient, although as a long time customer I was charged a significant late fee on several occasions, which could have quickly been resolved with a phone call.
KAREN S. | Overall ExperienceVery good I recomend it
raphael d. | Overall ExperienceX
Kevin L. | Overall ExperienceVery good company
raphael d. | First ImpressionsGreat staff!! Thank you
Cynthia B. | Overall Experiencenice deal for 1 month free based on truck rentals
deborah j. | Overall ExperienceOnly issue I had was I couldnt figure out how to do the self return online with the truck my family rented. I would recommend finding an easier way to return trucks after hours
jason f. | Overall ExperienceGreat customer service all around.
Anthony F. | Reservación.
KAREN M. | Overall ExperienceAll employees were knowledgeable and friendly
Andrew P. | Overall ExperienceExcellent service
Deborah M. | Overall ExperienceGood but took a long time, and needed a bunch of information
Adam T. | ReservaciónMuito bom
PAULO O. | Overall ExperienceBrang truck back to Leominster office personnel check my truck in said it was all good clean fuel the right spot 2 weeks later in a bill for $25 they ripped me off
RICARDO B. | Overall ExperienceService was excellent. However when we arrived at the house to move the blankets and dolly that were paid for were not in the truck! I hope a credit will be noticed on my credit card! ¡Gracias!
diane t. | ReservaciónOk experience.
Paula M. | Overall ExperienceThe manager Josh, is a great guy & goes above & beyond to help the customers. I loved dealing with him, will definitely recomend this facility.
Sandra m. | Overall ExperienceNice friendly atmosphere
Nilda T. | Overall ExperienceLeominster U Haul, lied about my contacting them. I called & emailed them, 8/2017. Told them to sell CONTENTS. THEY WAITED UNTIL A YR LATER TO DO THIS. I AM Beyond angry, I am furious.
Mary M. | Overall ExperienceThe entire staff went above & beyond to ensure I had everything I needed. They were very professional and pleasant at all times. I would highly recommend this U-Haul location to family and friends.
dorothy c. | Overall ExperienceThis is the worst company I've ever done business with. I was lied to, harassed and over charged and now expected to pay for a unit that an employee was informed I no longer wanted. Never again.
chris d. | Overall Experience.
Hayley P. | Overall ExperienceBoth Josh are really helpful.
Tarsha M. | Overall Experience