Customer Reviews for U-Haul Moving & Storage of Leominster

Clasificación:

1.0

My appointment was for 9:00am didn't even start until 10:15am? The man that seemed to run the place told me that they do not install hitches until 10:00 and will get to it when he could??? I was treated with such disrespect! There were 2 ladies there , the younger one was great but the older one was rude as heck! Did not have a good feeling about the guys work ethic at all! There was another guy waiting for a hitch and his appointment was for 10:30 and they didn't get done mine until 11:30? Terrible customer service at the least Matthew Thompson

Clasificación:

5.0

Staff was extremely helpful!

Clasificación:

5.0

Whole team was perfect

Clasificación:

5.0

Servicio al cliente de excelencia. Simple pick up and easier drop off. Thank you, you made my day incredibly easy!

Clasificación:

1.0

Said had a reservation but not available when showed up.

Clasificación:

5.0

This location has a friendly staff who made me feel welcomed. Gracias.

Clasificación:

5.0

Nothing its great

Clasificación:

5.0

Never fucking give me a van without a remote lock again. Shit's unbelievably annoying and hinders the moving process. But everything else is bueno.

Clasificación:

5.0

Natalie is really cute and super helpful 😍

Clasificación:

5.0

I can't think of anything...

Clasificación:

3.0

Pricing is getting higher compare to the truck you rent in home depot 20.00 if you return it in 1 hour an a half .

Clasificación:

5.0

This was a great storage place. Thank you.

Clasificación:

5.0

I liked the fast and easy drop-off - no going inside the office, no paperwork....

Clasificación:

5.0

He real manager was pleasant and quick

Clasificación:

4.0

I was charged 25.00 for cleaning fee, The truck was not clean when I picked it up!!

Clasificación:

2.0

Returned trailer at 11:05 am, three hours before due. Attendant said a return receipt would be emailed to me shortly. I waited two hours with no receipt. Called twice and kept getting told a receipt would be sent. I had to go back to store to find out the attendant never checked the trailer in. Either the attendant messed up, U haul was trying to charge more because it was never checked in or they were trying to get me to pay for a trailer that already had been returned. All options sounds like Uhaul was trying to pull a fast one. I had to request a receipt at the store that the trailer was returned. They changed the return time from 11:05 to 2:00 pm so I expect Uhaul to try and charge a late fee. I am totally frustrated with the whole episode. I have never had a store loan out equipment and tell me to wait for an on line receipt. I will not trust Uhaul again from this horrible experience.

Clasificación:

4.0

The women who helped us with the pick up of our equipment were outstanding! They went above and beyond! When dropping off the equipment the woman behind the counter seemed stoned and unhelpful.

Clasificación:

1.0

I did mobile pick up. The store didn't stage the truck so I had to wait for the office to open. Guy was 10 minutes late to open and was rude. He was disheveled looking. No apologies. I text the manager and got a half assed apology and then when I asked questions she didn't respond. I hired movers so being late cost me extra money. Worst experience.

Clasificación:

5.0

All the staff present the day I picked up my truck were outstanding! Top notch customer service! They should all get a raise, good customer service is hard to find these days but the team at Uhaul exceeded my expectations.

Clasificación:

5.0

Friendly and efficient customer service, everything went smooth and quick.

Clasificación:

4.0

nothing the employee was friendly and made the experience a good one. she was great and should be praised for her professionalism. I wish I got her name to give to you. Hispanic female with black hair.

Clasificación:

5.0

The team in Leominster was amazing. Every human we interacted with at this location was a gem.

Clasificación:

3.0

I parked in the van line because the parking lot was jam packed when I arrived for pick up. THey blocked my car in and I had to add more miles to the uhaul because I couldn't do the swap. Ended up costing me 50$

Clasificación:

5.0

Very friendly, professional and most important to insure my needs were taken care of.

Clasificación:

5.0

David had to handle a ton of customers at 9am due to an employee arriving late. Thsi guys customer service is exceptional. I di not know at the time but he was the one installing my hitch. He iffered me a place to wait and within 2 hurs the hitch was installed. This guy was multi-tasking all morning! Deserves a raise! I would recommend this plae to my friends.

Clasificación:

5.0

Easy pick up, easy drop off. Trailer was great.

Clasificación:

5.0

Never got an adjustment on my bill. Charged for full estimated mileage and used for less hours than booked for, and never refunded the additional amount. Other than that, the staff was friendly at this location.

Clasificación:

5.0

Staff was very friendly and helpful!!

Clasificación:

5.0

Brian assisted my husband by picking up my truck for me. He was helpful, professional and courteous to both of us for both pickup and drop off service; Brian always treats me respectfully as a regular repeat customer.

Clasificación:

3.0

Truck was as clean as it could be for the condition of it. Just old and tired. Worst U-Haul I've rented, and I've used a lot over the years for myself or others moving. Ceiling fabric falling down in front of windshield, many plastic pieces inside cab broken, all incessantly shaking/ vibrating during driving, so annoying it would have made me go crazy if the drive was longer. Did the mobile check in… won't ever do it again. Pictures were not representative of the vehicle's actual condition at all, had to send in multiple dispute pictures and took much longer just to leave the lot than it should have. Blankets I had on order were not in the truck, had to go collect those from front desk before departing, rendering the mobile check in useless. Was it a great experience? No. Did I get the move done without the truck breaking down? Yes, so points are definitely given for that at least. Employees were friendly.

Clasificación:

5.0

Very easy pickup\drop off process. Friendly professional staff. Location is easy access and has everything for your needs. While equipment was clean and appeared to be well maintained , the truck itself was old and had near 160k miles on it. Prob time to retire that one.

Clasificación:

1.0

Trailer didn't get properly secured to my hitch by employee, didn't notice until it was riding next to me on my way to drop it back off almost causing a major accident.

Clasificación:

5.0

for me it's great!!

Clasificación:

5.0

The only good part of the whole rental was drop off in Leominster.

Clasificación:

3.0

If you have reservations for trucks, do not give them away to people without reservations. If the truck has a slick substance on the floor of it, clean it up before renting to the next person.

Clasificación:

5.0

The two representatives were very professional and very polite. Definitely a rarity in service today. They both did a nice job

Clasificación:

5.0

The Leominster location staff was very nice. However they gave me a U-Haul that when I turned on the windshield wiper if flew off in the middle of a storm ? Don't they inspect these before giving them out ?

Clasificación:

5.0

You are doing everything excellent right now no improvement needed .Thank you

Clasificación:

5.0

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Clasificación:

5.0

Everyone was super nice

Clasificación:

1.0

My truck battery died at the delivery site. I got charged for a second day because I could not bring the truck back on time. I had to wait till a tow came out and then I returned the vehicle asap so I would not get stuck a second time. It would have been nice to have had the vehicle for longer, but I was not willing to take my chances getting stuck a second time. I want my money back for the second day rental because I was not able to use the truck as it had died and had to wait all evening to get it started. Not that I was idle. I had help and we could not start the truck even with a jump. Would not recommend you guys after that. Make it right. I also waited on hold for 40 min only to get hung up on by roadside assistance.

Clasificación:

5.0

Nothing fast an easy. Don't forget very courteous.

Clasificación:

5.0

Natalie Holstrom is amazing and honest has incredible integrity. She is a delight after 3 rentals she has made everything easy every time and I continue to go to Leominster for uhaul even though i have another closer. Wonderful amazing and knowledgeable woman for your business.She is an asset to your organization.

Clasificación:

4.0

I and several others booked trucks prior to opening. We could not check in on line and had to wait for facility to open! I clicked the prompt, but it only gave me my invoice and no other leads to continue picking up truck. Very aggrevating when I had 8 guys waiting to load for 2 hours. Luckily they had several pickups to start the move!

Clasificación:

4.0

I can't think of anything. The guy who checked me in was awesome, also dealt with a couple other guys during the process of picking up the trailer and bringing it back, great people to deal with.

Clasificación:

2.0

The online check out process is difficult and very cumbersome, it took over an hour to locate then checkout the vehicle. I spoke with 6 other customers very frustrated and having the same issues. Once the vehicle was finally located and checked out the moving trio went well. I wouldn't recommend this online check out to others unless you have an hour to kill …

Clasificación:

5.0

Nothing that I can think of.

Clasificación:

4.0

I really liked that you had someone that spoke Spanish that was of great help for my husband and I

Clasificación:

5.0

Loved the service and would use the service again

Clasificación:

5.0

Friendly staff clean facilities easy access to your storage unit inside

Clasificación:

5.0

The woman Lea who helped me was so awesome! She explained everything to me in a very kind and patient way; giving me nothing to worry about. She is an excellent customer service employee and I'm so glad I had her as mine. Melissa Tivnan

Clasificación:

3.0

After not being shown the unit the first time, it was nice that the issue was fixed right away the next day. The manager is excellent and friendly.

Clasificación:

5.0

Natale was excellent...Highest praise given to her personal demeanor with customers...and with me personally....Thank you very much...

Clasificación:

4.0

Price was a bit high, but overall it was very good.

Clasificación:

5.0

The staff were all completely friendly, courteous, and helpful. I was glad to see the bench, plants, and large sign placed in the no parking zone, to prevent parking. Before, People were still parking their rentals, forcing me to go to the far left curb with the cart in order to get back on the sidewalk.

Clasificación:

4.0

A Very good..well trained.. and helpful staff runs this location.

Clasificación:

4.0

Very clean and professional facility.

Clasificación:

5.0

I couldn't ask for better service. Everyone I dealt with was great!!! I couldnt be happier.

Clasificación:

5.0

The staff were very helpful and they show me three different storage unit and I pick one that was suitable for my needs . Gracias

Clasificación:

5.0

A pesar que no hablamos mucho inglés porque somos hispanos, pudimos entendernos y el trato fue excelente. Es la segunda vez que uso sus servicios y no tengo ningún tipo de quejas. Me gusta por su seguridad y acceso las 24 horas.

Clasificación:

5.0

Best service I had sense I been here

Clasificación:

5.0

Considering the storage is indoors, I don't like the fact I have to pay for insurance. I'm not concerned if my stuff gets stolen, considering I had to put a U-Haul provided lock on.

Clasificación:

5.0

David was very nice while he assisted me with the unit rental procedure. David went on to assure me that the unit was indeed fixed and fit for use. I was wanting an outside unit for some time now and finally I have one!

Clasificación:

5.0

Very satisfied customer staff were helpful excellent business

Clasificación:

4.0

Throughout the years of having my storage units I have not run into any problems accessing my stuff. This is why I choose to store here to this day. Gracias.

Clasificación:

4.0

Great storage experience but truck rental for Sat 7/30/22 was a disaster. Notified 7/29/22 that pick up would be in Gardner. Notified late Sat 7/29 that Gardner would not have a truck. No assistance provided by leominster or Gardner offices. Truck found available in SPENCER - cancelled and rented from Home Depot. Storage yes - truck rental NO…complete failure

Clasificación:

5.0

Jeremy was great and very helpful. He went above an beyond for me when I needed him to

Clasificación:

5.0

A very good to do business with you.

Clasificación:

1.0

I had no problem with the storage unit. I had every problem with the place I dropped my U-Haul at and with being charged late fees that was fraudulent. if I hadn't taken photos of my car dropping off the U-Haul the person in charge of submitting this information would have gotten away with this. I dropped my U-Haul at a different location from my storage unit. he claimed I turned in the U-Haul a day late when in fact it was a day early. thanks to my photos and the people at the storage unit I have a claim and reciept that says I will Eventually recieve my refund. I have spent hours waiting to speak to someone only for the phone to hang up on me. and then to receive no help from anyone online. the only person to help me were the people at the storage unit. i had to file a claim through them and reopen it several times bc I still haven't received my refund for the fees. I had to call the storage manager again bc he's the only one who has helped me bc to this day I still haven't received my refund. I wouldn't recommend renting from U-Haul to anyone bc of how much time it takes to speak to anyone and how little they care. by the way it's been over a month and I still haven't received my refund. this was terrible and I deserve a bigger refund for how much time I have spent on this. this service besides you having one kind and caring employee has been terrible. reference number 3721448

Clasificación:

3.0

Way to expensive for the size unit I got / had

Clasificación:

5.0

The manager at this location is of exemplary service and assistance. I will recommend this place to everyone I know. And I will be a repeat customer. Thank you gentlemen for making it easy.

Clasificación:

5.0

Manager Jeremy deserves a raise. Amazing help and always kind. For sure 5 out of 5 stars

Clasificación:

5.0

The manager is the best I've experienced in a very very long time. Explanation and professionalism exceeded.

Clasificación:

4.0

An elevator or lift of some kind would be more helpful if you are using an upstair unit.

Clasificación:

5.0

The manager, Jeremy, was extremely helpful and helped us immensely!

Clasificación:

5.0

Very patient, as I had no Idea what I was doing or looking for

Clasificación:

3.0

It charge too much and on top of it, I did not have reimbursed for the weeks I didn't use the storage.

Clasificación:

5.0

Very pleased with the care given to my belongings and the service I received from the staff. Will recommend Uhaul in the future.

Clasificación:

3.0

Raising the rates on existing customers while rates for new customers remain the same is bull.

Clasificación:

1.0

Was promised a ground level but got there to find out 2nd floor. I couldn't of been any clearer when I reserved to the it must be ground level as it was for a piano that Was an upright that couldn't go up stairs

Clasificación:

5.0

The people at this location are very friendly and helpful

Clasificación:

2.0

Staff is clueless. Show up and your unit isn't available. The processing time is way too long. Expect to be in store past scheduled time.

Clasificación:

4.0

Everything was great the only thing is the location not easy to reach via telephone.

Clasificación:

5.0

The service has always been good very professional

Clasificación:

1.0

On the unit list it clearly showed me my locker and stairs leading up all around. I was unaware that I would need a ladder to get to my unit. It is impossible to put anything heavy or any furniture in the unit because of its placement. Will never shop at uhaul again

Clasificación:

5.0

The guys were great and very friendly.

Clasificación:

4.0

Happy to be a part of u haul customers

Clasificación:

5.0

Thanks for having me

Clasificación:

5.0

Reserving the unit online was simple and convenient and the staff in store were extremely helpful and finalized my reservation quickly. I would highly recommend.

Clasificación:

5.0

The staff were very helpful, friendly, and responsive to all of my needs. They suggested many things that made it easy for me to load and unload my stored items. This was especially helpful during the Covid-19 crisis and their service was essential!

Clasificación:

5.0

Great crew at the store. Very helpful and polite.

Clasificación:

3.0

The reason I'm giving average rating is because when arriving to the storage unit we were told that the lock hinges would be adjusted because they were loose & didn't align, which made it hard to close the lock. The guy that supposedly "fixed" it only had to put a bigger washer in the back of the door because the door is worn out were the screw is. But no.... he decided to force the screw tight. Only to realize it wasn't aligned & then grabbed a drill and just made the lock hole bigger, instead of doing the job properly. You tell me that isn't some ghetto carpentry 臘‍♀️. I know for a fact that it's going to get loose again. If he would've fixed it properly he wouldn't have to come back again when it loosens up again. The lazy work harder & double. I sure hope they don't try to charge me for something that was already messed up.. mind you that I said yes to the unit ONLY because he said it was going to get fixed for proper use. I'm not the happiest camper but I'm happy with the storage space & the facility is very clean. Just that 1 little detail would've given U-haul a 5 star rating but I have to be realistic, so there you have it.

Clasificación:

5.0

Employees went out Of their way to help with any problems, clean and safe facility!! Thanks Rick

Clasificación:

4.0

A light in storage unit would bump my rating to Excellent

Clasificación:

5.0

The employees went out of their way to make things nice and easy, they should all get a letter of recognition and a raise or bonus !! I was so impressed I rented a bigger one! Thanks Rick

Clasificación:

4.0

Not now

Clasificación:

4.0

Shop orderly, personnel very helpful.

Clasificación:

4.0

Great staff.

Clasificación:

4.0

Staff were friendly and the facility met our needs

Clasificación:

5.0

The staff at the Leominster facility are friendly, courteous and helpful.... Top Notch Team.

Clasificación:

5.0

Gracias

Clasificación:

5.0

Central st in leominster ma is a great location great service fast service i will deff be going back wen i need anything from uhaul best place around

Clasificación:

3.0

2nd floor storage, no elevator. Ceiling tiles out of place, dark inside unit.

Clasificación:

5.0

Everyone went above and beyond what I needed, very nice transaction, definitely will be a permanent customer I rented a unit while I was there. Thanks Rick 

Clasificación:

4.0

Facilities were clean and convenient, although as a long time customer I was charged a significant late fee on several occasions, which could have quickly been resolved with a phone call.

Clasificación:

5.0

Very good I recomend it

Clasificación:

5.0

X

Clasificación:

5.0

Very good company

Clasificación:

4.0

Great staff!! Thank you

Clasificación:

5.0

nice deal for 1 month free based on truck rentals

Clasificación:

4.0

Only issue I had was I couldnt figure out how to do the self return online with the truck my family rented. I would recommend finding an easier way to return trucks after hours

Clasificación:

5.0

Great customer service all around.

Clasificación:

5.0

.

Clasificación:

4.0

All employees were knowledgeable and friend