Customer Reviews for U-Haul Moving & Storage of Leominster

5,497 reviews

207 Central St   Leominster, MA 01453
(Rt 12 S, Across from CVS)

(978) 534-7904

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(978) 534-7904

207 Central St
Leominster, MA 01453
(Rt 12 S, Across from CVS)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

David S 
Rating:
5.0

Somehow reserved at another location, but they never showed , these folks saved my bacon got me a truck quickly and on my way.

Natt D 
Rating:
4.0

Customer did not leave a comment.

Marie F 
Rating:
4.0

Natalie, the manager was extremely helpful during the year. I stayed there. She helped me get a better unit when I needed it and whenever I was there, she always had a huge welcome smile and hello. You are lucky to have her as your employee! Angel

angel s  |  Overall Experience 
Rating:
5.0

Natalie was amazing and very helpful. Thank you very much

Brian S  |  First Impressions 
Rating:
5.0

Natalie was patient and was very helpful. Thank you

Brian S 
Rating:
5.0

Customer did not leave a comment.

dave t 
Rating:
5.0

Great service and easy rental and return. Thank you.

david l 
Rating:
5.0

Natalie was fantastic on the pickup of the trailer. Fast, friendly, and even hooked it up to my truck for me. The trailer itself needed sweeping out when I got it; it looked like someone had hauled firewood in it.

Richard S 
Rating:
5.0

Customer did not leave a comment.

Thabata B 
Rating:
5.0

Customer did not leave a comment.

PAUL S 
Rating:
5.0

Customer did not leave a comment.

Mounssif S 
Rating:
5.0

Manager made experience comfortable and easy, thank you.

Brandon l 
Rating:
5.0

I arrived for my scheduled appointment in Northboro and was told that they did not have a person to install the hitch on Monday. They offered to reschedule me in Leominster and Caleb and texted a confirmation for 11am Wednesday. Leominster knew nothing about it and did not have a person to do it at 11am. The Service ! Manager had to work with IT to schedule it and I had to wait an hour for a tech to arrive and do it. The Service Manager was great at coping with it but UHaul and it’s reservation system was a disaster and unreliable.

BRUCE L 
Rating:
1.0

The lady I picked up the U-Haul from seems lost wasn’t much help. Made me get fee charged for not properly informing information I asked on. Last time using U-Haul

Jazmilet T 
Rating:
5.0

Customer did not leave a comment.

Andrew S 
Rating:
5.0

Excellent service.

Robert M 
Rating:
3.0

K tiene k ver la gasolina y no comprar, pq yo le eye la gasolina k gaste ,y me la compraron la gasolina miren bien pq el dinero no lo regalan

haydee s 
Rating:
4.0

Customer did not leave a comment.

Richard M 
Rating:
5.0

The two people working here are amazingly good at their job! Friendly, professional and knowledgeable!!

Richard M 
Rating:
5.0

Customer did not leave a comment.

Joseph G 
Rating:
4.0

Customer did not leave a comment.

Emily H 
Rating:
3.0

Was told the tank was full, drove the van 20 miles and it needed 5 gal of gas to fill it up. I complained that the tank could not possibly have been full but the clerks tatted was too bad.

Arthur D 
Rating:
4.0

The truck was clean and ran good ! There were no problems making it to our destination ! But customers should check the tires before leaving, don't rely on someone else ! Ours had a bad tire but did hold up for the trip !

Charles H 
Rating:
5.0

Customer did not leave a comment.

Jeff D 
Rating:
5.0

Customer did not leave a comment.

PATRICIA G 
Rating:
5.0

All good, friendly associates, equipment worked great. 5/5

Isac A 
Rating:
3.0

Missing bolts from my trim and bumper. When the pro hitch installer removed my bumper and reinstalled it, they never put the bolts back in causing all of my rear tire trim on both sides to be very loose.

BRIAN R 
Rating:
4.0

Customer did not leave a comment.

Claudi S 
Rating:
5.0

A faster check in and out at the inside customer service counter .

catherine l 
Rating:
5.0

Customer did not leave a comment.

Chen L 
Rating:
3.0

We returned trailer. Next day they called and said it wasntvreturned

Rodney R 
Rating:
4.0

Customer did not leave a comment.

Timothy C 
Rating:
3.0

Very nice guy. Thank you

JEN P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert F 
Rating:
5.0

Customer did not leave a comment.

Jeff M 
Rating:
5.0

Had a problem when filling the gas tank , but overall experience was smooth and made my moving day so much less stressful

Kelly L 
Rating:
5.0

The manager was very helpful, the rest of the staff not so much.

Kerrie F 
Rating:
5.0

The manager was wonderful and very helpful. The other staff were not as helpful.

KERRIE F 
Rating:
5.0

Customer did not leave a comment.

David W 
Rating:
1.0

When taking care of the costumer it will be great to make them feel comfortable and of course as questions were asked they were answer like a bother while being on the phone ..

Geisha r 
Rating:
5.0

Customer did not leave a comment.

Francisco M 
Rating:
5.0

Yes the vehicle was clean - I had difficulty with the overhead door though. It is unusually hard to open and close and requires much more effort than it should. I’m hoping that the repair dept can identify the problem so I don’t have to rent this vehicle again

BONNIE G 
Rating:
5.0

Customer did not leave a comment.

Guarionex N 
Rating:
5.0

Excellent. Thank you.

FRANK A 
Rating:
5.0

Customer did not leave a comment.

ROBERT H 
Rating:
1.0

Customer did not leave a comment.

Andrew L 
Rating:
5.0

The crew at this location are the utmost best I’ve seen in a long time

William M 
Rating:
5.0

Customer did not leave a comment.

Michael R 
Rating:
5.0

Great people. Easy to get what I need.

brian m 
Rating:
5.0

Customer did not leave a comment.

Alex E 
Rating:
4.0

Customer did not leave a comment.

Robert F 
Rating:
4.0

Customer did not leave a comment.

kevin s 
Rating:
5.0

We were using this vehicle to move furniture. The truck we received was dirty inside. We had to sweep it out before using it. The overall rental experience at the counter was good.

Jennifer B 
Rating:
5.0

Customer did not leave a comment.

Noemi P 
Rating:
5.0

Customer did not leave a comment.

Christopher M 
Rating:
5.0

Customer did not leave a comment.

samual G 
Rating:
5.0

Customer did not leave a comment.

Kristy P 
Rating:
5.0

What a pleasure to rent with perfect customer service and accommodations . An extra thank you Natalie. All employees we so very helpful also .

LYNN M 
Rating:
1.0

When we called in the morning on 1/21/24 we got put on hold several times and waiting at least 15 mins. We called from several different phones and same thing.. Finally we called the NH store (people we know) they answered phone right away and answered our questions and booked the trailer we needed…..When we showed up at CENTRAL STREET location I mentioned it and she just said sorry and didn’t care as when we got there she hung up her phone talking to her boyfriend or other saying “. OKAY I HAVE TO HANG UP, LOVE YOU” otherwise it was completely quiet in there. We had a time commitment and needed a rental in a timely manner and it didn’t happen. Once we had all computer work done the ladies just looked at us in silence and I said okay what do we do now go hook it up ourselves and the other said oh I can go help. My boyfriend pretty much had to hook the trailer up himself while the other woman helped out very little…. When we returned it the same day there were both woman we talked to in the morning and two guys at desk, all quiet on phones some eating which is fine and I had to ask them because I wasn’t even talked to what we needed to do to return trailer. Pretty much told us to leave it in the yard, went back in asking if I get a return slip and they said it would be emailed but he had no idea who I was and what I returned as far as a trailer number. So he proceeded to find me and then documented it that I returned it. In the meantime the woman we dealt with in the morning came out of the back room with a broom in her hand and say “Um mam your stepping in my trash”. I looked at her like what? Are you kidding me, how did I not see trash on the floor and now I am stepping in it 🤔. There was no trash on the floor as it was a SMALL PILE OF SAND! I am a professional and I have NEVER seen CUSTOMER SERVICE like this EVER!!!! This experience here on this day what TERRIBLE and will NEVER rent here again for anything, and will NEVER recommend it either…… We still can’t believe how this experience went……

MATTHEW L 
Rating:
5.0

Customer did not leave a comment.

Roberto R 
Rating:
3.0

Customer did not leave a comment.

Stu H 
Rating:
5.0

Wouldn't change a thing so far Customer service was excellent. Just wish they had a Dolly in the truck.

LAKISHA H 
Rating:
5.0

Customer did not leave a comment.

pasquale C 
Rating:
5.0

Customer did not leave a comment.

Keith F 
Rating:
1.0

Attendance very rude, rush and not friendly at all. Also charged for no explained fee. Awful.

Felipe C 
Rating:
5.0

Both rental personnel were excellent.

Joseph A 
Rating:
5.0

Customer did not leave a comment.

Ramon D 
Rating:
5.0

Great, thank you so much

MYSTERLINE B 
Rating:
5.0

Customer did not leave a comment.

Alexis P  |  Overall Experience 
Rating:
5.0

The staff were very helpful in helping me choose a unit by showing me a few, to help me visually understand the sizes of the units.

Lisa S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

roland g 
Rating:
5.0

The staff was very friendly and helpful.

Michael F 
Rating:
5.0

Good

Victor M 
Rating:
4.0

Customer did not leave a comment.

Joseph T 
Rating:
3.0

When I returned the truck . I told the guy that I didn’t open up the package of blankets and he said he would credit that off the bill. When I received the email from you guys later on they never gave me a credit on the blankets. Otherwise it was good experience.

Richard L 
Rating:
5.0

Customer did not leave a comment.

Owen L 
Rating:
5.0

The best reason for recommending this location is for the service I receive each and every time. As a home stager, I rent frequently and the staff knows who I am. They are never less than courteous and helpful in every way. With my most recent experience, I had forgotten that my credit card on file was canceled due to fraudulent charges during the holiday. Because I had not yet received the new one, Natalie went out of her way to try various payment methods in order to allow my corporate discount and get my rental truck on the road quickly and efficiently. There is a notable team effort at this store and I attribute it to the store manager, Natalie. For this reason, I will continue to recommend this Leominster location over and over again.

BONNIE G 
Rating:
5.0

Customer did not leave a comment.

Lucas D 
Rating:
4.0

Customer did not leave a comment.

Renee H 
Rating:
5.0

Customer did not leave a comment.

John F 
Rating:
5.0

Customer did not leave a comment.

Steven N 
Rating:
5.0

Customer did not leave a comment.

Brendan S 
Rating:
5.0

Customer did not leave a comment.

Mark S 
Rating:
3.0

Provide the equipment that was requested! Needed an appliance dolly. Was told that dealership would have aplliance dolly. Dealshership did not have an appliance dolly. Otherwise the dealer was helpful (although slow). Half hour to get through the paperwork (with no one else being served)

Lewis B 
Rating:
4.0

Stop sending so many texts and emails asking for feedback. The truck I rented leaked and everything that touched the floor from mama's attic to the rear door was wet.

Justin G 
Rating:
4.0

Customer did not leave a comment.

Thomas G 
Rating:
5.0

Customer did not leave a comment.

Carlos A 
Rating:
5.0

Customer did not leave a comment.

David L 
Rating:
5.0

Customer did not leave a comment.

RYAN P 
Rating:
5.0

The young lady behind the counter was great to deal with.

John B 
Rating:
5.0

always have a great experience. super convenient, good prices and ive always got good customer service.

Stephen S 
Rating:
3.0

The guy working didn't show me where the truck was and I spent a while wandering the lot searching for it. I could have used some help learning some of the controls like how to disengage the parking brake. I also paid for blankets but didn't get any....

Richard C 
Rating:
5.0

Customer did not leave a comment.

TIFFANY A 
Rating:
5.0

Fast, friendly service.

Kelly T 
Rating:
5.0

The service was excellent!! Staff was awesome, took care of me promptly.

Thomas D 
Rating:
4.0

Location and staff itself are excellent. This is the first time i have had a bad experience based on the truck itself Issues include smell of cab appeared to be stale cigarette smoke to the point of making sick to stomach. Drivers visor was ripped off and was sitting against back wall of cab. Dome light cover was on floor and there was no bulb in light so there was no interior lighting. Drivers side window crank was broken making it difficult to open/close window. One of the headlights was out.

Brad C 
Rating:
2.0

Reservation #:23571665 Pick Up Location:U-Haul Moving & Storage of Leominster 207 Central St Leominster, MA 01453 Date & Time:Sunday, December 3, 2023 at 12:30 PM Drop Off Location:U-Haul Moving & Storage of Leominster 207 Central St Leominster, MA 01453 Date & Time:Sunday, December 3, 2023 at 4:30 PM Rental Period:4 hours Equipment:9' Cargo Van My recent experience with U-Haul was deeply disappointing and prompts me to advise caution to potential customers. Upon my arrival, the customer service desk was unattended for several minutes, forcing me to call out for assistance. The responding employee, arriving from the parking lot, exhibited a strong odor of marijuana, as did another worker who appeared later. While their behavior wasn't overtly problematic, it struck me as highly unprofessional. The checkout process was expedient, though the staff member's demeanor was perfunctory rather than attentive. I was informed that the fuel tank was half full and that I needed to return it at the same level to avoid additional charges. In my haste, I didn't verify this until I had reached the van, where I noticed the fuel gauge was just a hair's breadth below the halfway mark. Given my tight schedule and not wanting to quibble over minor details, I chose not to return to the office to report this discrepancy. After using the van for my purposes, I conscientiously refueled it, ensuring it was more than adequate for the distance traveled. I even added a bit extra to be sure, with the gauge clearly showing the needle right on the halfway mark, slightly higher than when I picked it up. It's also important to note that my milage came in slightly under what I estimated. However, I was dismayed to discover an additional charge on my credit card statement from U-Haul, separate from the already steep $98 rental fee for just three hours of use. When I contacted them to rectify this issue, my request was dismissed on the grounds that I should have contested the fuel level before leaving the premises. This incident raises significant concerns about U-Haul's business practices, particularly in how it seems to favor minor financial gains over customer satisfaction and trust. The negligible difference in the fuel level, almost impossible to measure with precision, leading to additional charges, appears as a deliberate tactic to extract more money from customers. Moreover, the apparent lack of a drug-free work environment may contribute to such oversights and inaccuracies in service. While I understand that businesses must operate profitably, compromising on professional standards and customer experience for marginal financial benefits is a short-sighted strategy that risks damaging long-term customer relationships.

Michael B 
Rating:
5.0

One of the girls at the counter was very rude to 2 gentleman that was there to return their rentals. I believe her name to be cece. However the other girl was a sweetheart and very nice and pleasant. If your job is working with the people you have an obligation to be respectful. If you can't get another job.

rhonda c 
Rating:
5.0

Customer did not leave a comment.

roberto s 
Rating:
5.0

The online system let me reserve a space that was actually damaged by water. I was pleased that the staff informed me and helped me find another unit. It was $12 more but it's also I side the facility which is what I preferred. The employee that processed my order was professional and I formative. Five stars she was wonderful.

JENNIFER M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve F 
Rating:
5.0

Our customer service reps at the Central St. Leominster location were all extremely helpful, courteous and great to work with. We’ll be back.

mark a 
Rating:
5.0

Customer did not leave a comment.

John D 
Rating:
5.0

Easy and fast return process.

Steve f 
Rating:
3.0

Customer did not leave a comment.

Keith N  |  Overall Experience 
Rating:
3.0

This is the second trailer I rented the the lights didn’t work from this location.

Lauren H 
Rating:
5.0

Customer did not leave a comment.

Samuel E  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

andrew d  |  Overall Experience 
Rating:
5.0

Natalie is so wonderful to deal with very respectful always smiling ☺ if she can help u in any way she will go the extra mile to make sure all the customers are happy

Michael B  |  Overall Experience 
Rating:
4.0

The unit was dirty and the ceiling is falling down. I didn’t get a free lock as advertised. Had to use it anyway.

Terri S  |  Online Move In 
Rating:
5.0

The staff at this Uhaul Storage facility made me feel so comfortable. They resolved so many issues that staff members I spoke to over the phone messed up on. They welcome and explain and will answer any and all questions. I will say that my entire experience of renting a truck with an appliance dolly (given furniture dolly), had to go to another uhaul facility to get an appliance dolly and was charged for that plus held $60, extended the truck rental, spoke to a person after I seen the ad in the truck for the storage unit, she messed up on setting up the storage unit and told me she was putting in that I could then keep the truck until 12, got to the storage unit and lost over an hour while the staff fixed the women's mistake. Was the worst experience ever. Except the wonderful staff at the Leominster mass uhaul storage facility.

Lisa W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Max S  |  First Impressions 
Rating:
5.0

Lovely management

Marena H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yarieza M  |  First Impressions 
Rating:
5.0

These girls are amazing here they very friendly helpful and always there to help out I will definitely come back here for my storage needs if I ever need them again!!! Thank you girls so much I will miss you all

Jennie M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jean j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David B  |  First Impressions 
Rating:
5.0

Great service, great attitude!

RICKY L  |  First Impressions 
Rating:
5.0

Thank you!

mike d  |  Overall Experience 
Rating:
5.0

I was very happy with the service. Very friendly and helpful. I will definitely recommend to others.

Cornell p  |  First Impressions 
Rating:
2.0

The unit door is different from the one showed in the app…

Igor T  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mohammad K  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dave S  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LEEANN M  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

ANDRES C  |  Overall Experience 
Rating:
1.0

Not what I was expecting and not what I had requested for, I had to cancel as I looked at the storage unit. I found one with better price and more professional, clean facility that worked for me.

ANDRES C  |  First Impressions 
Rating:
1.0

Said had a reservation but not available when showed up.

Michael H  |  Overall Experience 
Rating:
5.0

This was a great storage place. Thank you.

Ruben V  |  Overall Experience 
Rating:
5.0

Loved the service and would use the service again

CHERYL R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa P  |  First Impressions 
Rating:
5.0

Friendly staff clean facilities easy access to your storage unit inside

Daniel E  |  First Impressions 
Rating:
5.0

The woman Lea who helped me was so awesome! She explained everything to me in a very kind and patient way; giving me nothing to worry about. She is an excellent customer service employee and I’m so glad I had her as mine. Melissa Tivnan

Melissa T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise E  |  Overall Experience 
Rating:
3.0

After not being shown the unit the first time, it was nice that the issue was fixed right away the next day. The manager is excellent and friendly.

michelle s  |  Overall Experience 
Rating:
5.0

Natale was excellent...Highest praise given to her personal demeanor with customers...and with me personally....Thank you very much...

Gregory N  |  First Impressions 
Rating:
4.0

Price was a bit high, but overall it was very good.

Ijaz A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RALBA A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Judy F  |  First Impressions 
Rating:
5.0

The staff were all completely friendly, courteous, and helpful. I was glad to see the bench, plants, and large sign placed in the no parking zone, to prevent parking. Before, People were still parking their rentals, forcing me to go to the far left curb with the cart in order to get back on the sidewalk.

WILLIAM S  |  Overall Experience 
Rating:
4.0

A Very good..well trained.. and helpful staff runs this location.

Joseph M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise D  |  First Impressions 
Rating:
4.0

Very clean and professional facility.

Jason P  |  First Impressions 
Rating:
5.0

I couldn't ask for better service. Everyone I dealt with was great!!! I couldnt be happier.

Tracy S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

USMAN A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashlie B  |  Overall Experience 
Rating:
5.0

The staff were very helpful and they show me three different storage unit and I pick one that was suitable for my needs . Thank you

zaida b  |  First Impressions 
Rating:
5.0

A pesar que no hablamos mucho inglés porque somos hispanos, pudimos entendernos y el trato fue excelente. Es la segunda vez que uso sus servicios y no tengo ningún tipo de quejas. Me gusta por su seguridad y acceso las 24 horas.

mercedes m  |  First Impressions 
Rating:
5.0

Best service I had sense I been here

Damon M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bob R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DEBRA A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

betsy l  |  Overall Experience 
Rating:
5.0

Considering the storage is indoors, I don't like the fact I have to pay for insurance. I'm not concerned if my stuff gets stolen, considering I had to put a U-Haul provided lock on.

WILLIAM S  |  First Impressions 
Rating:
5.0

David was very nice while he assisted me with the unit rental procedure. David went on to assure me that the unit was indeed fixed and fit for use. I was wanting an outside unit for some time now and finally I have one!

COLLEEN f  |  First Impressions 
Rating:
5.0

Very satisfied customer staff were helpful excellent business

RAOUL C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FAUSAT O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

randj r  |  Overall Experience 
Rating:
4.0

Throughout the years of having my storage units I have not run into any problems accessing my stuff. This is why I choose to store here to this day. Thank you.

COLLEEN F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joseph v  |  Overall Experience 
Rating:
4.0

Great storage experience but truck rental for Sat 7/30/22 was a disaster. Notified 7/29/22 that pick up would be in Gardner. Notified late Sat 7/29 that Gardner would not have a truck. No assistance provided by leominster or Gardner offices. Truck found available in SPENCER - cancelled and rented from Home Depot. Storage yes - truck rental NO…complete failure

Joe D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bob R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin M  |  First Impressions 
Rating:
5.0

Jeremy was great and very helpful. He went above an beyond for me when I needed him to

Bryan M  |  Overall Experience 
Rating:
5.0

A very good to do business with you.

Simon A  |  Overall Experience 
Rating:
1.0

I had no problem with the storage unit. I had every problem with the place I dropped my U-Haul at and with being charged late fees that was fraudulent. if I hadn't taken photos of my car dropping off the U-Haul the person in charge of submitting this information would have gotten away with this. I dropped my U-Haul at a different location from my storage unit. he claimed I turned in the U-Haul a day late when in fact it was a day early. thanks to my photos and the people at the storage unit I have a claim and reciept that says I will Eventually recieve my refund. I have spent hours waiting to speak to someone only for the phone to hang up on me. and then to receive no help from anyone online. the only person to help me were the people at the storage unit. i had to file a claim through them and reopen it several times bc I still haven't received my refund for the fees. I had to call the storage manager again bc he's the only one who has helped me bc to this day I still haven't received my refund. I wouldn't recommend renting from U-Haul to anyone bc of how much time it takes to speak to anyone and how little they care. by the way it's been over a month and I still haven't received my refund. this was terrible and I deserve a bigger refund for how much time I have spent on this. this service besides you having one kind and caring employee has been terrible. reference number 3721448

bianca s  |  Overall Experience 
Rating:
3.0

Way to expensive for the size unit I got / had

Kasey K  |  Overall Experience 
Rating:
5.0

The manager at this location is of exemplary service and assistance. I will recommend this place to everyone I know. And I will be a repeat customer. Thank you gentlemen for making it easy.

CATHY R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalie H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTHA M  |  Overall Experience 
Rating:
5.0

Manager Jeremy deserves a raise. Amazing help and always kind. For sure 5 out of 5 stars

jennifer m  |  Overall Experience 
Rating:
5.0

The manager is the best I’ve experienced in a very very long time. Explanation and professionalism exceeded.

CATHY R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBRA A  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WAYNE S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniela O  |  Overall Experience 
Rating:
4.0

An elevator or lift of some kind would be more helpful if you are using an upstair unit.

Robert A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert k  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tammy l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stephen s  |  Overall Experience 
Rating:
5.0

The manager, Jeremy, was extremely helpful and helped us immensely!

Shannon B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEAN C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mary M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynda F  |  Overall Experience 
Rating:
5.0

Very patient, as I had no Idea what I was doing or looking for

CRISTINA p  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lori M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

matilda c  |  Overall Experience 
Rating:
3.0

It charge too much and on top of it, I did not have reimbursed for the weeks I didn't use the storage.

Noel C  |  Overall Experience 
Rating:
5.0

Very pleased with the care given to my belongings and the service I received from the staff. Will recommend Uhaul in the future.

trinace n  |  Overall Experience 
Rating:
3.0

Raising the rates on existing customers while rates for new customers remain the same is bull.

Donald S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa h  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Felix D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grace M  |  Overall Experience 
Rating:
1.0

Was promised a ground level but got there to find out 2nd floor. I couldn't of been any clearer when I reserved to the it must be ground level as it was for a piano that Was an upright that couldn't go up stairs

karen P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ray B  |  Overall Experience 
Rating: