El cliente no dejó un comentario.scott F.
Customer Reviews for U-Haul Moving & Storage of Lemay
Saint Louis, MO 63125
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 6/29/2022 - 6/30/2022: 8:00 a. m. - 7:00 p. m.
- 7/1/2022: 8:00 a. m. - 8:00 p. m.
- 7/2/2022: 8:00 a. m. - 7:00 p. m.
- 7/4/2022 - 7/7/2022: 8:00 a. m. - 7:00 p. m.
- 7/8/2022: 8:00 a. m. - 8:00 p. m.
- 7/9/2022: 8:00 a. m. - 7:00 p. m.
- 7/11/2022 - 7/14/2022: 8:00 a. m. - 7:00 p. m.
- 7/15/2022: 8:00 a. m. - 8:00 p. m.
- 7/16/2022: 8:00 a. m. - 7:00 p. m.
- 7/18/2022 - 7/21/2022: 8:00 a. m. - 7:00 p. m.
- 7/22/2022: 8:00 a. m. - 8:00 p. m.
- 7/23/2022: 8:00 a. m. - 7:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.clifton N. | First Impressions
El cliente no dejó un comentario.Katherine T.
ExcelenteAshley L. | Online Move In
Lloyd was speedy on checkout and the location is easy to get in and out of. It is a very nice lot.Ridge B.
Well done. Fast and friendly. NoCarl D.
El cliente no dejó un comentario.Anton C.
El cliente no dejó un comentario.Austin E.
El cliente no dejó un comentario.Ifeanyi U.
El cliente no dejó un comentario.Robert H.
El cliente no dejó un comentario.Kevin R.
Great helpful employeesjaumar l. | Overall Experience
There was an working by the name of Pamela that was very helpful but the general manager was horrible not friendly at all her father the maintenance man was also rude and disrespectfulAustia P. | First Impressions
Love it love it Very nice people very nice customer’s service I’m very happy and will use it again if needed Lovett new place Sandra J.SANDRA J. | Overall Experience
The location I was told to drop the truck off at would not accept the truck. They said they had too many and the county would fine them. He made us take tge truckvto a central drop off hubLori C.
Honestly I have had nothing, but great experiences with U haul. The same employees have helped me along the way. I African-American woman and a man with a beard, both have been nothing but amazing and super helpful as well as super informative, I would absolutely recommend this location to anyone. It's also spotless and super flexibleSarah W.
Everything was SO EZ, and smooth process. We were done in just over 2 hours...EZ PZ!! Thanks U Haul!Robert D.
Both employees when I picked up and dropped off my trailer were fast and friendlyMatthew B.
Staff was very friendly and helpful.Andrew W.
Left with 3-4 of a tank and brought it back full hoping for a little discount but no tried to do something nice so next customer did not have to keep figuring out how much gas would take to get back to 3-4 . And also you know gas pricesDonald M.
El cliente no dejó un comentario.Tyler B. | Overall Experience
El cliente no dejó un comentario.Tyler B.
The customer service was ridiculous. The girl that was the â€œmanagerâ€ doesn't have common courtesy. I came in for a RESERVATION at 10 am. I didn't get my truck for about an hour. She didn't even acknowledge us. Then I get the truck on completely emptyâ€¦ she explained absolutely NOTHING to me when I got there.l or before we left in the truck!!! A man that has worked there for 4 days and doesn't even work that department had to serve me!!! She ate a popsicle while I was there and she was servicing me!!! I've used these before but this location needs to get it together because it's brand new and it's not making the owners look good. The date was 6/16/22 at 10 am whoever she was that was working the new lenay ferry locationRobert E.
Customer service is excellentCarol C.
only complaint was a broken visor everything else including customer service was excellentWilliam B.
Extraordinary customer service. Always a pleasure to rent from the Lemay Ferry Rd location!Diane P.
El cliente no dejó un comentario.Todd J.
They agreed to take the 6x12 van trailer. I was so relieved. I did not get my receipt emailed to me. I will have to go and get it today. Good job here!Todd B.
The workers need to be more friendly and greet customers that is the only thing I didnt like and how i was told it will be 79 cents per mile and then get a 99 cents chargeMevludin M.
El cliente no dejó un comentario.Semsdin A.
El cliente no dejó un comentario.Clarence L.
The customer dropping off ahead & us were both over charged for our mileage. I will never use this location again. No matter how convenient they are.James M.
Beautiful location, spotless with plenty of rental equipment and accessories. Very impressed and the staff was enjoyable to work with.John M.
The employee who assisted me was awesome and made the entire experience super efficient and was very professional. I'm definitely returning to this location! ¡Gracias!Hector T.
El cliente no dejó un comentario.Kirk D.
Store manager gives truly first class treatment. Hands down the best experience I've ever had. I think she's into short chubby old white guys. LolMICHAEL L.
El cliente no dejó un comentario.PATRICIA B.
Clone the front desk woman With the nice eyes. She knows her job. Almost left without the rental. She saved the day and put money in U-haul's pocketJason F.
Amazing customer service! The lady that helped me was incredible very helful thorough. The place looked expectacular. Im moving my storage to this place.Irely L.
Very helpful and friendly people!Austin E.
El cliente no dejó un comentario.Thomas C.
Overall great experience and very kind staff!!Larry V.
El cliente no dejó un comentario.jeffrey R.
El cliente no dejó un comentario.Dina B.
El cliente no dejó un comentario.Taylor Spier S.
El cliente no dejó un comentario.dudley S.
The truck sounded like it had an exhaust leak. When it got warm it smelled like vomit. the passenger side window leaked like the door was open (it wasn't I checked), Other than that I had power to pull the trailer through the St Louis hills and the trailer followed straight.David D.
I was impressed by how easy the entire process of renting a cargo van from you was! The whole thing was much easier than I had expected! I don't see any improvement is necessary. When we brought the van back Lloyd was very helpful, kind and friendly. Great place! We will certainly spread the word.louise B.
El cliente no dejó un comentario.Karen B.
El cliente no dejó un comentario.Karen B.
Great peopleVerna C.
My experience(s) need no improvement. The store is very clean & organized. The staff are friendly, kind & patient.Donna R.
El cliente no dejó un comentario.Dan N.
El cliente no dejó un comentario.Matthew H.
The return website kept trying to get information on a truck when I had rented a trailer onlyJOSEPH D.
Everyone was great at this location and I had an overall "Perfect Experience" with UHaul. The General Manager (?) at the 2529 Lemay Ferry location had a real "attitude" on the morning of 5/21/22. It was raining and I went to enter the building through an open garage door with an open man door directly adjacent to it that lead onto the showroom floor. There were no lines painted on the ground and no signs that indicated these accesses should not be used. When I attempted to enter the man door a woman wearing a shirt that had "General Manager" on it said with quite the attitude "Wrong Door". I stopped and made sure she was addressing me. We were the only two people in the showroom and the adjacent area. She then said "That's the wrong door" with the same attitude. I stopped entering at which point she said with disdain "You can come in that way...". I said "No, that's ok, if your going to make a big deal out of it I'll go around." I then walked back out and all the around through the front door and across the showroom where we were the only two there. We then proceeded with the transaction. My family has lived in this neighborhood for five generations as have majority of this area's residents. We are quite, polite, and private people and we do not take well to this type of attitude. It only take a few incidents like this to get around our tight-knit community before a place gets a bad reputation. We all have bad days, but if this is your General Manager and this is her disposition then you will loose business. I suggest you change her attitude or you change your General Manager.george H.
The tow dolly straps were frayedVictoria C.
Lloyd and the girl that checked us out were wonderful. Great customer service! Very nice and very helpful. They were very busy and still kept their cool. If you have an internal reward or bonus, they both deserve it. I would go back to this location. Thank you I set up my reservation online on Friday for a mobile pick-up on Sunday morning. A Joanne called me on Saturday advising this had not been set up as 24-hour service so she set it up at another location for when the store opened. She was very helpful and nice and I was grateful she called me. Because it would have been a different story if we showed up on Sunday with nothing and no one to help us.Paula K.
The trailer was clean, 6x12 covered trailer, but it leaked water when it rainedDavid M.
El cliente no dejó un comentario.Yasser K.
El cliente no dejó un comentario.Alexandra B.
Hire more employees to get you into your rental and on the road quicker.Dave F.
El cliente no dejó un comentario.Cyndi B.
Employees were just outstanding, Wendy was awesome she went above and beyond thank you!Michael C.
El cliente no dejó un comentario.pascal B.
Anthony was extremely helpful and friendly!Tom K.
I don't hold the staff responsible for being overworked, BUT this very LARGE facility needs to hire more staff to service customers, answer the phone, etc. This is NOT on the employees who were courteous but on the OWNERS! Do better! Hire more people, one or two can't do all the work!Max K.
El cliente no dejó un comentario.ANA VERONICA C.
El cliente no dejó un comentario.Kevin R.
This issue has nothing to do with drop-off location: we were quoted per day pricing when calling the 800# to set up reservation; we used the trailer one day (morning pickup and evening drop off) and were told there would be no price adjustment or credit for the early return; still don't understand how you can charge for two days when we used it just oneLori P.
El cliente no dejó un comentario.Todd B.
El cliente no dejó un comentario.Terrence A.
If someone picks up a truck or trailer after 3 or so should be charged a one day rental as long as the said items are returned by closing the following day. I worked for a rental company for 3 years and that could possibly cost you business. I'm sure this will never get read but this is my opinion. I got charged a full extra day for being two hours over the â€œ24 hrâ€ period.Jason S.
El cliente no dejó un comentario.Julie P.
El cliente no dejó un comentario.Eric K.
El cliente no dejó un comentario.noel B.
The location that uhaul emailed me to drop off the vehicle was full and couldn't accept the trailer. I called uhaul and was transferred twice. I drove to another location and they were full too. Finally the third location accepted my return. The lady working there was very helpful.SCOTT L.
El cliente no dejó un comentario.mary C.
El cliente no dejó un comentario.Kimberly M.
Communicate was poor, I wasn't called the day before to confirm and the pick up location changed. So I had to travel further to pick it up. Then the cable to the trailer lights did not work so I had to again drive back to the location I picked the trailer up at.Joseph S.
El cliente no dejó un comentario.Steve M.
I thought overall it was good.Kyle F.
The wait times were a little ling because they were short staffed.Andrea S.
El cliente no dejó un comentario.Brennan D.
El cliente no dejó un comentario.Jessie C.
El cliente no dejó un comentario.Clarence L.
The location and customer service was excellent. The truck was not, it's actually the worst truck I've had from uhaul. The driver's seat was torn and seat cushion very lopsided due to use. The cab of the truck had a very unpleasant smell, basically just smelled dirty, had to ride with the windows down. The truck needs an alignment or something with the suspension needs to be looked at. It was a functional truck but definitely just a very used truck.Alicia G.
The gentleman that helped me on Friday was very courteous and helpful. The lady at the front desk was great in working with me. She remembered who I was when I forgot my drivers license. She was helpful and had my back. 2 great team members at this location. I won't have a problem returning.MICHAEL C.
Very helpful customer service.Mary H.
There were four people being paid to be there (I.e. not â€œworkingâ€). Could hardly be roused to get off their phones or stop their personal conversations to help me. I had unused boxes to return and didn't have the receipt as I bought them online. They said they couldn't access this, so gave me the price they had in store that I know was less than what I paid online and it took them forever to even do this. They couldn't have cared less!DEBORAH L.
El cliente no dejó un comentario.joe Z.
El cliente no dejó un comentario.Lois W.
El cliente no dejó un comentario.Richard N.
El cliente no dejó un comentario.Kevin R.
Keep truck maintenance up-to-date. My truck had a transmission that made shifting difficult and sounded like the engine would fall out. Steering wheel was wobbly and hard to drive. Also, do not charge the customer a gas fee when it is required for customer to refill the gas already.Wiiliam L.
El cliente no dejó un comentario.kyle L.
El cliente no dejó un comentario.SAHIBA A.
El cliente no dejó un comentario.Dave E.
El cliente no dejó un comentario.FRANK B.
El cliente no dejó un comentario.Merikayt P.
El cliente no dejó un comentario.MY P.
El cliente no dejó un comentario.James B.
The whole reservation system is a mess. I reserved the vehicle at a location in Arnold MO and it was confirmed. Then just two days before my scheduled rental the location was changed to another location 13 miles further away. This is NOT acceptable. If the vehicle in question isn't available at the time of booking, don't allow the reservation to go thru.Richard N.
Nothing, it was awesome serviceDuane M.
I can't think of anything because I was very impressed with the service. The representative was very helpful and friendly, and I really appreciated her help.Cathy G.
El cliente no dejó un comentario.Sherri H.
El cliente no dejó un comentario.Karen B. | First Impressions
The Young Lady that opened the facility on 3/29/22 was very knowledgeable and professional.Clarence L. | First Impressions
El cliente no dejó un comentario.Snezana K. | First Impressions
Staff is awesome - friendly, knowledgeable, helpful. This location is AMAZING!!Karen M. | First Impressions
El cliente no dejó un comentario.Jeff Y. | First Impressions
The gentleman that works in the shop was so helpful too us.. please let him know we say thank you… the office employees and manger was amazing Please let them know we said thank you.. Thank you ray jenningsRay J. | Overall Experience
Todd and the other staff were excellent and very funny. Overall great experience.Kenny A. | First Impressions
The customer service was some of the best I have ever received. Ganese was wonderful as was the girl in the office. The were friendly, helpful and professional. We had further great customer service by the young man that was operating the fork lift that day. He helped us three times without us asking him to. Knowing that my things will be in storage for a while I could not have asked for better than the team of three rhay was there. Thank you so much.Vickey G. | First Impressions
Ganiece was absolutely amazing. Friendly, courteous, knowledgeable, went above and beyond to make sure we were well taken care of. 10 star rating for her.Julie M. | First Impressions
El cliente no dejó un comentario.Sandy F. | First Impressions
El cliente no dejó un comentario.Alicia S. | First Impressions
El cliente no dejó un comentario.jan h. | First Impressions
The staff was very helpful!Teri E. | First Impressions
El cliente no dejó un comentario.Tony N. | First Impressions
Staff was Excellent , Thank youAaron B. | Overall Experience
Lady was very helpful, sorry I forgot her name.Martina O. | Online Move In
Friendly and helpful !Steve H. | First Impressions
Todd and Carla absolutely wonderful people, both extremely personable which is the absolute exact people i would want to have my business, Our Lemay UHaul is the way to go.Alexander F. | First Impressions
The staff here is wonderful, friendly, helpful, and extremely polite. I get the sense they appreciate by business. The facility is clean and well maintained. Publix is exactly the opposite, way more expensive, and their facilities are filthy. So glad I'm moving my unit to U'Haul.Karen M. | First Impressions
El cliente no dejó un comentario.Timothy M. | Online Move In
General Manager was very friendly and helpful in addressing our needs.Sarah H. | First Impressions
Long story short moving had a lot of issues beyond our control. It was stressful and we had to pull an all-nighter to get everything in time. Came to this facility with no experience in storing items, felt down and stressed, but was met with the best customer service I have ever experienced. Didn't have to ask for anything but was offered so much help and support. They were kind, patient, and helpful in every step. Todd is hands down the nicest and best employee I have ever met in customer service. He kept our spirits up when we were down and he went above and beyond. Give this guy a raise Uhaul seriously, this is the example of a great and dedicated employee who has a heart. Helpful from beginning to end. This place, like many is understaffed and it is clear this is the person keeping everything rolling. I am not the kind person to normally leave reviews but this guy made me want to because he deserves so much praise.Rachel D. | First Impressions
All the workers were BEYOND nice and made a very stressful situation easy breezy. It was very much appreciated! I wish I had everyone's name from Saturday afternoon for a personal shout out but the only name I remember was Todd. Everyone was great! I will definitely be recommending this facilitySarah M. | First Impressions
Todd was very knowledgeable and friendly. He is your go to guy for good serviceANNE H. | First Impressions
This place is closed to house 🏘️Ricky K. | First Impressions
The GM was very good and knowledgeable on the facility and explained the new security measures that is going to be implemented with in the next month or so which is one of the many reasons why we chose this location.Bill W. | First Impressions
El cliente no dejó un comentario.Tammy B. | Online Move In
El cliente no dejó un comentario.MARCUS L. | First Impressions
I'd like to start this review by saying that the ONLY reason I gave my experience an excellent rating is because of one specific person and his willingness to go above and beyond to help out a tired, frantic, overwhelmed single mom when all she wanted to do was get her things into her new storage unit and rest after a long day of moving. The process for reserving and checking in online was incredibly easy. I loved that I didn't have to talk to anyone. However, I wish I had because I found out that I would have gotten my first month free. I saw it advertised on the website, but it was not offered to me online when I reserved the unit. Live and learn, I suppose. Here's where the issue arose. I loved the communication about hours and availability when I reserved the unit and I made sure to check the hours SEVERAL times before we decided to bring things over. In the emails I received, it was stated that the access hours for the storage units were till 6pm every day. My partner and I showed up at approximately 10 minutes till 6pm on Sunday, November 28, to unload our things and were told that the storage access was already closed because the new facility was only operating during office hours and the office closed at 5pm on Sundays. I was DEVASTATED. I had nowhere else to take my things and was about to have a full-blown panic attack right there in the loading/unloading area. Thankfully, the wonderful, amazing, life-saving man (I believe his name was Todd) who was just getting off work opened the doors to allow us to very quickly move all of our things into the storage unit. I know that he got quite a tongue-lashing from his boss for doing it, but I was so incredibly grateful for him having a little compassion and taking time out of his personal time to help us out. This man deserves all the recognition in the world for going above and beyond the call of duty. He didn't have to get my attention to inform me about the building being closed. He could have just let me stand out there confused and, to be frank, completely screwed. He didn't have to listen to my sob story about having nowhere else to go with the things. And he DEFINITELY didn't have to get chewed out by his superior for making the decision to provide exceptional customer service and help me out. It may not seem like much, but to me he was a complete and total life-saver and I will be forever grateful for his kindness and compassion at time when I needed it most. Had he not been there and made the decisions he did, this would have been a 1-star review.Lisa S. | Online Move In
A beautiful facility! Will recommend to family and friendsLLoyd D. | Overall Experience
El cliente no dejó un comentario.Lynn B. | First Impressions
This is a brand new facility that has just opened up.JON S. | First Impressions
El cliente no dejó un comentario.Steven A. | First Impressions
El cliente no dejó un comentario.jeana w. | First Impressions
Manager Todd was extremely helpful, courteous, and welcoming.Charlie R. | First Impressions
Did not get outside unit due to security system taking forever to installMatt R. | First Impressions
I registered online. Went to the store finished the registration. So easy and fast Johnathon was very knowledgeable and niceJoyce H. | First Impressions
El cliente no dejó un comentario.PATRICIA L. | First Impressions
Beautiful facility and a great manager. Highly recommend.LLoyd D. | First Impressions
Servicios adicionales en esta ubicación
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