Customer Reviews for U-Haul Moving & Storage of Lebanon

4,283 comentarios

1440 Cumberland St   Lebanon, PA 17042
(Rt 422)

(717) 274-3681

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(717) 274-3681

1440 Cumberland St
Lebanon, PA 17042
(Rt 422)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

CARROLL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mary C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph W. 
Clasificación:
1.0

I returned the vehicle 45 minutes before closing. The person working the counter wouldn't wait on me and I was told to drop the keys in the box outside. Mid-afternoon the next day I received a message that I didn't return the truck. I immediately called and informed the attendant that the truck was already delivered the day before. I don't intend to rent from this location again and if any additional charges are made to this rental, they will be fought to the fullest extent of the law.

Bruce W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN L. 
Clasificación:
4.0

The staff were very friendly and helpful!

Thomas G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELAUGUST R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberto V. 
Clasificación:
2.0

Dome light was not working, smelled smoky, and during my drive to my location the tire light started blinking, had to pull over and check. All tires looked fine, pulled into gas station and checked all tire pressure and they all seemed normal. But I putt a little air into each one just to get rid of the sensor, but it stayed on. Then later that night when I started the truck at 12:30am to drive home the tire light was off. But half way home it came on again. Again had to pull over to check. They once again all looked fine. When I dropped off the truck I told this to the guy and he was goi g to have someone look at the light and he said maybe a sensor is going bad and they will fix it when it stays on. Well this isn't right!!! That really gets the driver worried and upset while driving an unfamiliar vehicle that is larger than normal, and pack full of stuff. It should be looked at and corrected immediately!!!!

Sarah K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney B. 
Clasificación:
3.0

My storage was full of little mice died ones, and rat Feces, had to throw away a lot of things. My storage unit was 140, please take care of the facility a little more it would be nice. Brain great person and worker...thanks for all your help, also Trisha. Thanks everyone!

claribelle g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Reinaldo R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zaur B. 
Clasificación:
5.0

Front desk employee we're very helpful, fixing the issue the national traffic desk apparently had me picking up this U-Haul in the suburbs of Philadelphia not my local location in Lebanon Pennsylvania which I requested and confirmed in an email. So again the local personnel in Lebanon fixed a major problem

lori G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean M. 
Clasificación:
5.0

Everything was excellent. thanks John

John L. 
Clasificación:
5.0

Hard to say. U-Haul always makes things easy for us.

Gregory B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

marcel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aydil G. 
Clasificación:
5.0

Excellent staff, vehicle and equipment.

Jacoby L. 
Clasificación:
5.0

The people behind the counter. We're top notch

Arthur D. 
Clasificación:
3.0

We needed a pick up and a trailer. Went to pick up and could only give us a pickup truck. Had to back track 10 miles to another UHaul dealer to get trailer. They had 3 trailers on site when we went to pick the truck up. Told us that all three were reserved and couldn't have one. But!!! When we returned the truck that afternoon ALL three were still sitting on the lot!!!! Also told us to rent a truck was only for 6 hours, is that a days rental???Very disappointed with this UHaul. Generally we use the Palmyra location but their pick up truck was stolen. My reservation states pick up and trailer. Didn't say I would need to go to two different locations. Would not recommend this UHaul dealer to anyone. Didn't even try to help us out in anyway.

GARY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Desiree A. 
Clasificación:
5.0

They were very accommodating and went above and beyond to help us. The employees that day were very nice to us and treated us very well. They deserve acknowledgement for their excellent customer service!! Thank you.

Ruth K. 
Clasificación:
5.0

This is our second time to use your storage facility. I remember many of the same great, helpful people. You have much of the material (boxes, packing material, trucks) that we have used over numerous times. Although my current unit is on the first floor, I hear you have added an elevator. That is a very welcome addition, as our unit before was on the second floor, and I Remember Those Stairs not very fondly. Thank you for your help and for having what we needed when we needed it. Karen Sue Neblock P.S. I'm Baack!

KAREN N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
3.0

They told me to bring it back 3/4 full I went 14 miles and put 15 dollars in gas. But I only did that because it was only little more than half when I got it. Why should I have to fill it to 3/4 when it wasn't even 3/4 when I got it ?

PAUL N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen P. 
Clasificación:
3.0

The two employees who were working were both helpful, but could have been a little more friendly. Overall a good experience though.

Trevor K. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine M. 
Clasificación:
5.0

19.95 trucks should all have ramps and customers should be refunded back money for time not used.

Nicole P. 
Clasificación:
4.0

El cliente no dejó un comentario.

sharandeep S. 
Clasificación:
5.0

Everything went really well. I felt the service was top notch and the storage space pretty adequate. Highly recommended for sure!

joshua f.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy K. 
Clasificación:
1.0

I ended having to throw my stuff out. Because mices got in and damaged my stuff. When I cleaned it out I found 3 die ones, showed the manager and he didn't seem to wonder about it. I told them and also showed them the damage last month. Ok thanks for letting us know. I tried to put a claim in for the damage but I needed the policy number for it, but no one would call me back or they said they can't fine one. I will never use your storage unit again

Stephanie M.  |  Overall Experience 
Clasificación:
4.0

I thought i possibly lost a checkbook and ATM card in the UHAUL i rented. The customer service sent the manager and email to check this and I never got a call back!

Fonda G. 
Clasificación:
2.0

When I showed up after I drop the truck off on a Sunday I came in Monday after I was done at work expecting a full refund on the deposit I left of $160 and I'd like him to find out somehow someway I ended up owing $158 due to 60 miles over the estimated mileage

Scott S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brenda J. 
Clasificación:
5.0

Nothing to improve on. This time was way better than my previous rental.

chris H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberto V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lev I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rayson C. 
Clasificación:
4.0

The interior of the truck could have been cleaned better and it should have been full of fuel

Gary R. 
Clasificación:
2.0

El cliente no dejó un comentario.

Ranga H. 
Clasificación:
3.0

I was very disappointed the air conditioner in the truck I rented did not work.

Barbara W. 
Clasificación:
3.0

El cliente no dejó un comentario.

DONALD B. 
Clasificación:
3.0

I don't like the way they do with the gas. It's not hard to have the truck full tank that way it's easier to fill the tank back.

molyvorn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Romana R. 
Clasificación:
1.0

trucks are terrible. No air conditioning and was told that was a luxury. Overpriced....way overpriced for the equipment you get.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisbell F. 
Clasificación:
5.0

The people who work here are awesome! I rent here 1-2 times a month and they are always great. ¡Gracias!

Kevin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew D. 
Clasificación:
1.0

El cliente no dejó un comentario.

PABLO R. 
Clasificación:
2.0

Truck was not cleaned in interior. Windshield was badly cracked at rear view mirror. The tailgate was badly damaged and the rest of the truck is covered in damage.

justin U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa T.  |  Overall Experience 
Clasificación:
5.0

Great location, pleasant workers. Awesome Experience.

Jonathan S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan D. 
Clasificación:
5.0

Outstanding service!!!

raymond K. 
Clasificación:
1.0

Had absolutely no air conditioning in 100 degree weather. Never again!

Amanda S. 
Clasificación:
3.0

I was charged for another full day of rental for being 22 minutes late but waited in line to get checked in for at least 11 minutes. I understand it was late but the charge seems petty to me

Joseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert P. 
Clasificación:
5.0

Staff I believe names Wade went above and beyond at the storage unit of Lebanon! Highly recommend!

Shawnna L.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Cristina C. 
Clasificación:
2.0

The mileage out was wrong on my contract. I took pics of the gas gage and the mileage before I moved the van. When I returned the van I had more gas in it then when I left. The guy that checked me in had the fuel out wrong. He said that I didn't have enough fuel in it. I showed him my pictures and he said that the van wasn't checked in right then and that he wouldn't charge me. I showed him then that the mileage out was also wrong. He was rude and argumentative when he checked me in. When I got my revised bill he still charged me the wrong mileage.

Jennifer C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilberto R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Douglas K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Janet M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Averom B. 
Clasificación:
5.0

Excelent costumer service

Wanda M. 
Clasificación:
4.0

Faster check in. Mobile devices ready to process rental with paper work printed before customer arrives. Check out was slow. Sweeping out and checking tire pressure could be done later.

Dane S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
4.0

manager was genuinely interested in my comments

david S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber Z. 
Clasificación:
5.0

Excellent customer service!

Scott N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica W.  |  First Impressions 
Clasificación:
3.0

Bit of a musty smell in the store. Available Equipment was limited. Personnel seemed a bit overwhelmed, but we're pleasant to work with.

Marcus P. 
Clasificación:
5.0

VERY GOOD THANKS

BRUCE R. 
Clasificación:
5.0

Great service very nice staff easy scheduling no hassle

Mary M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas G. 
Clasificación:
5.0

Air conditioner was not working, not a big deal for me, might be for the next customer

Penny D. 
Clasificación:
5.0

No comment

Budhi G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Penny D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hecmar L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANA Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandy M. 
Clasificación:
5.0

Very quick turnover. Efficient. Appreciate that after a long day moving.

Gretchen W. 
Clasificación:
2.0

Truck was in poor mechanical condition. During pickup and drop off, employees didn't seem to understand I was using Truck Share on my phone and were trying to tell me what to do even though I was already 90% done with the process. Truck was not even close to the spot it was supposed to be.

Brandon D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanette J. 
Clasificación:
5.0

El cliente no dejó un comentario.

William J. 
Clasificación:
5.0

no problems. gave me credit for my troubles

DOUGLAS C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kimberly C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda S.  |  Overall Experience 
Clasificación:
5.0

N/C

Alejandro E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda S.  |  First Impressions 
Clasificación:
5.0

The Lebanon U-Haul staff are terrific. We ran into a problem when our portable storage pod from another company did not arrive. They were able to get us a truck and 3 storage units no problem. They were a huge help with our move and we couldn't be more grateful and satisfied.

TAMARA H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SONIA M.  |  Overall Experience 
Clasificación:
5.0

The employee a young man that helped me was very helpful the day before on Tuesday and I happened to go there on Wednesday as well unknowingly and I secured a unit number 255 at the 1440 Lebanon Ave address I think its name was Ryan Reist. Thank you

Angela B.  |  First Impressions 
Clasificación:
4.0

From your supervisor and other staff that you have at this Lebanon U-HAUL. The service is outstanding.

HAROLD W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis F.  |  Overall Experience 
Clasificación:
5.0

Best to deal with Dchannumjr73@gmail.com

Donald H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Aron T.  |  First Impressions 
Clasificación:
3.0

I had mouse poop in my box’s and some of my stuff was eaten by the mice.

Wanda R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose F.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Milagros T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

elexida d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN B.  |  First Impressions 
Clasificación:
2.0

Expected more from a storage facility. No lighting available inside the interior storage, lights in hallway leading to storage unit were very dim. The little interaction with staff seemed like we were a nuisance. Paid $170/month for interior storage and did not expect to see a lot of mouse waste on my wooden furniture shelves. Luckily only stored wood and plastic furniture and so far did not find damage from these critters. Would suggest this facility invest in some type of rodent repellents for their units so no one else has to deal with finding surprises in their belongings.

Inna M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

annabel c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda R.  |  First Impressions 
Clasificación:
5.0

Me gusta mucho la seguridad

elexida d.  |  First Impressions 
Clasificación:
1.0

The employees were all fairly friendly and helpful, but none of the employees were wearing masks inside the building the two times I went. When getting my account set up, there were two employees working at the computer without any sort of mask. When checking out, there were three employees working on and out of the building. One of the employees did have his mask on while outside, but when I saw him inside later, he and the other two employees were not wearing masks. I felt very unsafe. In addition, the couple of customers I saw inside the storage warehouse were not wearing masks either (which I acknowledge is a lot harder to control).

David K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

edel t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy J.  |  Overall Experience 
Clasificación:
4.0

My storage unit had rat bait in it and a couple of holes at the ceiling.

Jimmy J.  |  First Impressions 
Clasificación:
2.0

When my debit card was going to be charged for the next month, it could not be. I did not know this at the time but the employee knew that and did not contact me to let me know. Instead, he let it go three days until finally letting me know he was charging me $15 extra for being late. I tried to tell him this, but he did not seem to care and charged my card anyway. So instead of $103 I paid $118. I know it isn't that big of a difference but during times like these, every penny counts and this entire ordeal was very unflattering. It was like HE was making that $15 and did not seem to care what I had to say. I hope Uhaul can help me with this issue or else I will take my business elsewhere next time.

David P.  |  Overall Experience 
Clasificación:
5.0

Getting to the locker was easy and the associate at the site was very helpful. I was very happy with the whole experience

Jacob W.  |  Online Move In 
Clasificación:
5.0

Facility was clean and well maintained. Service was helpful and kind.

John R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rita g.  |  First Impressions 
Clasificación:
4.0

I have a concern for the employees as sometimes they work alone and in this day and age that's unsafe, anyone could go inside while the employee is outside and anything could happen when they return to the inside. And I was very upset your company does not prorate the unit, my unit was from 6 to 6, I checked out on the 20th, that's 15 days early, I feel I should have gotten a reimbursement for those days

rita g.  |  Overall Experience 
Clasificación:
5.0

Quick check-in. Clean facility. Helpful nice people.

David W.  |  First Impressions 
Clasificación:
5.0

Very helpful staff willing to answer any questions you may have

Karen P.  |  Overall Experience 
Clasificación:
5.0

Gracias

Evelyn S.  |  Overall Experience 
Clasificación:
3.0

24hour access was a life saver. No lights in storage rooms gets inconvenient. It would be nice to use big door after hours not just the regular entrance with a door stop to push items over

cheyenne w.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff, clean & dry facility, planty of carts to move my things ~ no complaints!

Olga S.  |  First Impressions 
Clasificación:
4.0

Ryan was very, very helpful. With all the stress i was under, he was very understanding.

Lisa S.  |  First Impressions 
Clasificación:
3.0

Staff was friendly. Access card couldn't be created becuse of computer problems. We think it's bizarre to have upper level storage units. The stairs were an unpleasant surprise.

Andie B.  |  First Impressions 
Clasificación:
5.0

Friendly and knowledgeable! Will recommend to my local friends! ¡Gracias!

Melissa L.  |  First Impressions 
Clasificación:
5.0

Very good service. Storage units are accessible and clean.

Cristian T.  |  Overall Experience 
Clasificación:
4.0

No problems other than mouse poop all over everything. Gross!

LINDA C.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff

frank d.  |  Overall Experience 
Clasificación:
5.0

It would be in the best interest to revise the duties and liberties of the call centers in giving promotions, they appear to always cause more harm than good.

angela d.  |  Overall Experience 
Clasificación:
5.0

Convenient location and access

STEPHEN B.  |  Overall Experience 
Clasificación:
2.0

Your staff is downright terrible.

Steffan B.  |  Overall Experience 
Clasificación:
3.0

I had rodent dropping on most of my furniture.

ERICA M.  |  Overall Experience 
Clasificación:
5.0

Ryan, a men with word. Dante also provide an excellent service. 100% recommended this location.

Catherine R.  |  First Impressions 
Clasificación:
5.0

The general manager was very helpful, patient and professional in helping us get 2 storage units. Everyone else was very helpful when we went back to store our contents. Thanks.

Renuka N.  |  First Impressions 
Clasificación:
5.0

Customer service was great

Ashley C. | Reservación
Clasificación:
2.0

Some of my things were damaged and dusty like if someone burnt it

ROGER R.  |  Overall Experience 
Clasificación:
3.0

Great customer service, great security, but a little rough around the edges.

Nathan G.  |  Overall Experience 
Clasificación:
3.0

We rented unit #173 for 1 month. It was dark and dingy with no light. There was a rat trap in the corner. When we moved our stuff out there were rat droppings everywhere. Wouldn't recommend it.

James W.  |  Overall Experience 
Clasificación:
5.0

I went with U-Haul because I only had a little bit to move. Everything went great. I only wish we could have moved up to retrieve our stuff.

gordon c.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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  • Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Propano

    ¡Servicio de propano entregado directamente en tu puerta!

  • Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

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