Customer Reviews for U-Haul Moving & Storage of Lebanon

4,118 comentarios

1440 Cumberland St   Lebanon, PA 17042
(Rt 422)

(717) 274-3681

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(717) 274-3681

1440 Cumberland St
Lebanon, PA 17042
(Rt 422)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

michael K. 
Clasificación:
2.0

I rented a appliance dolley and moving blankets and never got either of them

Bradley F. 
Clasificación:
4.0

El cliente no dejó un comentario.

SAMUEL S. 
Clasificación:
5.0

Guys were cool n super hot!

aaron F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph G. 
Clasificación:
5.0

El cliente no dejó un comentario.

COREY B. 
Clasificación:
4.0

I am new customer for this location and only can point is, they can do better on customer services. However, their services and fast process is excellent.

Juan T. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie S. 
Clasificación:
5.0

Very helpful and accommodating at the location. attempted to use the app to pick up the vehicle but for unknown reason would not recognize my location services feature was on. had to have attendants manually check me in/pick up vehicle which cost some time but not bad. truck had 5/8 of a tank of gas. was not sure how many gallons it would take to get it back to 5/8 at end of day; ended up overfilling which costs me additionally and give uhaul free gas.

MARIO L. 
Clasificación:
2.0

Starting gas level on contract not correct. Given a mandatory return time, if paying alot of $$$, why the return time? Did not receive a receipt.

Dave F. 
Clasificación:
5.0

Nothing. All staff members helped make the rental process exceptional from scheduling to final invoice. I'll be a return customer, and recommend to others, because of my experiences at 1440 Cumberland Street Lebanon, PA U-Haul. Thanks!

Chriss W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary S. 
Clasificación:
5.0

really good drop-off experience. I was expecting to have to wait in a line but the man was there to take care. Easy and painless..

Dennis N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pedro O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Codey L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAYANT P. 
Clasificación:
3.0

They could have been more explicit in some of the important info that the costumer needed to know.

Jaren S. 
Clasificación:
4.0

Very quick drop off process

Noell H. 
Clasificación:
5.0

Staff very friendly, helpful, and efficient. Rented many times; never a bad experience.

Albert P. 
Clasificación:
5.0

Keep up the great work! Excellent customer service!

Scott N. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

Great staff, respectful, humble employees. It's been a satisfying experience

Eddie M. 
Clasificación:
5.0

VERY GOOD EVERYONE, THANK YOU, AND KEEP UP THE GOOD WORK.

BRUCE R. 
Clasificación:
1.0

El cliente no dejó un comentario.

BRETT S. 
Clasificación:
4.0

We had to unhook because of truck issues and it would have been easier if the trailer had a jack. The trailer handled fine and had no problems.

DAN A. 
Clasificación:
4.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris A. 
Clasificación:
5.0

Customer service was outstanding! The truck I reserved a 15' had not been returned and this was a problem for them. Of course they called him but he didn't answer. They had one 10' promised for later in the day and offered it to me at a discounted rate. A great solution for both of us. Got the 10', made it work and they had it back early. Thank you for the outstanding service and providing a solution.

Harold B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
4.0

Make web sight more clear on usage of equipment. I specifically stated I wanted to haul a 2020 Ford fusion. Web sight recommended a car carrier. After loading car because the side rails were too high and ford sat lower. I could not egress the auto. I had to remove the auto and call a flat bed towing company. I wasted my time and a hundred and twenty miles travel to not be able to utilize the equipment I rented.

Lanny B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dayana P. 
Clasificación:
3.0

I was told I would be reimbursed if I overfill the gas tank on return and was not

LISA B. 
Clasificación:
5.0

Helpful and professional. Efficiently got us checked out.

Claire F. 
Clasificación:
4.0

I found that the mobile app wasn't working. The ladies at the counter got me all fixed up

Randy S. 
Clasificación:
3.0

Please fix reservation system as my reservation was not completed when I arrived for the rental. Thank god there was availability.

Dave F. 
Clasificación:
3.0

The biggest issue I have is I was supposed to be able to keep the truck until before the store opens in the morning. I got a text after I left said it had to be back by 6 PM and I had only gotten out of 10. I called and they said I could keep it until the midnight. I then got a call at 6:30 telling me the truck was late so I had to rush down there and barely made it by closing time. I did find that upsetting and I felt like I did not get my moneys worth. The only plus side was your employees all were friendly and nice. Also the visor on the drivers side fell on me when I was driving

Dana O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph C. 
Clasificación:
5.0

Great Staff

daniel S. 
Clasificación:
3.0

Make sure trucks are clean and cab is free of smoke odor. Train personnel in the proper safe operation and be able to identify when the tire straps are in the correct position relative to the forward stop plates which were reversed on the auto transport.

Karl Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy S. 
Clasificación:
4.0

Staff are friendly and helpful. But the computer system needs improvement. But overall still a positive experience. Gracias

TRAVIS M. 
Clasificación:
5.0

I had a wiring harness installed on my Santa Fe. The process was quick and a reasonable cost. I rented a trailer 2 days later. The guys hooked it up for me and were very polite and professional. I'd gladly recommend this business. The best in town.

DANIEL S. 
Clasificación:
4.0

Truck was not available for pick up at reserved location. Reservation stated Palmyra location, but was actually the Lebanon location. This added an additional 15 miles one way to our mileage. The Lebanon location was very understanding and gracious about the issue. I suggest that reservations be updated if the location changes.

James G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nathan B. 
Clasificación:
5.0

The mirrors on the truck were so loose they did not stay in place. I had to use duct tape to fix them

john B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ninan M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robin M. 
Clasificación:
4.0

Nice employee at drop off but was by himself.....

Douglas G. 
Clasificación:
5.0

Explained everything. Very nice.

Rose L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shauny M. 
Clasificación:
2.0

The guy gave us the key to the wrong truck. My estimated bill was $76 but when the charge went through i was charged $151. When I asked the clerk he said that U-Haul didn't charge me 151 just the 76 and he had no clue what I was talking about even after I showed him on my Mobil app that U-Haul did charge me $151 the only reason this didn't get 1 star is because when I returned the truck the person checking them in was great and quick

Christopher Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dan W. 
Clasificación:
5.0

Very pleasant Good communication Smooth process

Robert B. 
Clasificación:
1.0

The dolly straps needed replaced, the dolly did not turn correct, you could hear metal with metal friction. Also, I got charged an extra $8.50 supposedly because Gas tank wasn't fill to were it was, which isn't true. The tank was a lot lower than what the contract papers shows. Shame on me for trusting them and dont say something when I noticed it.

Rigoberto C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arnold N. 
Clasificación:
3.0

Should be made more obvious on the website, during the ordering process, that the location chosen for pick-up is not necessarily the location for pick-up. Under promise, Over perform.

Richard B. 
Clasificación:
4.0

Never received my receipt

ANGELA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna D. 
Clasificación:
5.0

El cliente no dejó un comentario.

gary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale M. 
Clasificación:
5.0

El cliente no dejó un comentario.

steve T. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM N. 
Clasificación:
3.0

Staff impersonal. I had never been to this town before let alone the U-Haul dealer so I was not sure of the flow of things. I pulled into the first entrance I came to and backed the truck into a spot, because that is what I have always done in the past. The gentleman seemed very irritated that I did not park it in the correct spot. But since I came in the entrance at the rear of the parking lot all of the signage was facing the opposite direction so there was no direction for me to follow.

CANDACE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie R. 
Clasificación:
5.0

Extraordinario servicio al cliente

Richard G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kimberly C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel O. 
Clasificación:
1.0

Absolutely terrible customer service. Never expect me to be a customer ever again.

Devon W. 
Clasificación:
3.0

Get better trucks, maintain the trucks and make them more aerodynamic

Krystyna J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Braulio E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ronald R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony L. 
Clasificación:
5.0

El cliente no dejó un comentario.

debrah G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH Y. 
Clasificación:
5.0

The first person that assisted me told me there were no trailers available on the day I requested. He provided no further assistance so I walked out and checked on line. I was able to reserve the truck I wanted on the days I needed. When I picked it up and returned it a different gentleman was very helpful and extremely efficient. I was in and out in a very short time. The first guy, was not rude but was of no help, could seem to care less about anything especially helping customers. It seemed like he was of the opinion the less he does the better. Not a good representative of UHaul. I have never had such an experience before from any UHaul. Next time I will get names so that I can provide sufficient detail for management to take corrective actions

Michael C. 
Clasificación:
4.0

The truck was emulate! Inside was a little hicktic. Uhaul was cheaper than another company. I was very pleased, I would refer them to all I no that need your service. I was pleased with the service.

Debra B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Prasoeu L. 
Clasificación:
5.0

Be as kind and efficient as we experienced, even with a short wait at pick up, the employees were obviously serving customers effectively.

Paul T. 
Clasificación:
5.0

Everything was excellent thank you

JAMES S. 
Clasificación:
1.0

This uhaul truck over heated the whole 12 hour trip, had to stop every hour for 20 min to let it cool down. Was the worst experience of my life!

Laura Z. 
Clasificación:
5.0

N/C

Alejandro E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Theodore B. 
Clasificación:
3.0

El cliente no dejó un comentario.

SCOTT H. 
Clasificación:
4.0

El cliente no dejó un comentario.

KATHRYN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phil V. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERIANNY V. 
Clasificación:
5.0

The people working there are awesome!

Kevin F. 
Clasificación:
3.0

I reserved a 26 foot trailer. When we went to pick it up we were given a 20 ft trailer instead. While getting in the cab of the truck we watched a 26ft trailer truck drive off the lot. Why bother making a reservation when the equipment is not going to be available when picking up?

EDWARD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WENDYYASMIN L. 
Clasificación:
1.0

Tried to double charge me

LUIS V. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENY R. 
Clasificación:
4.0

El cliente no dejó un comentario.

GLENN M. 
Clasificación:
2.0

The guy was very rude. He was overwhelmed with his job and took it out on the customer. He was passed that his location was getting in 1-way trailers. I finally had to tell him to calm down. When we went in the office the lady in there also told him to calm down.

Dwight C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DENNIS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary M. 
Clasificación:
5.0

The Lebanon U-Haul staff are terrific. We ran into a problem when our portable storage pod from another company did not arrive. They were able to get us a truck and 3 storage units no problem. They were a huge help with our move and we couldn't be more grateful and satisfied.

TAMARA H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SONIA M.  |  Overall Experience 
Clasificación:
5.0

The employee a young man that helped me was very helpful the day before on Tuesday and I happened to go there on Wednesday as well unknowingly and I secured a unit number 255 at the 1440 Lebanon Ave address I think its name was Ryan Reist. Thank you

Angela B.  |  First Impressions 
Clasificación:
4.0

From your supervisor and other staff that you have at this Lebanon U-HAUL. The service is outstanding.

HAROLD W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis F.  |  Overall Experience 
Clasificación:
5.0

Best to deal with Dchannumjr73@gmail.com

Donald H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Aron T.  |  First Impressions 
Clasificación:
3.0

I had mouse poop in my box’s and some of my stuff was eaten by the mice.

Wanda R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose F.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Milagros T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

elexida d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN B.  |  First Impressions 
Clasificación:
2.0

Expected more from a storage facility. No lighting available inside the interior storage, lights in hallway leading to storage unit were very dim. The little interaction with staff seemed like we were a nuisance. Paid $170/month for interior storage and did not expect to see a lot of mouse waste on my wooden furniture shelves. Luckily only stored wood and plastic furniture and so far did not find damage from these critters. Would suggest this facility invest in some type of rodent repellents for their units so no one else has to deal with finding surprises in their belongings.

Inna M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

annabel c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda R.  |  First Impressions 
Clasificación:
5.0

Me gusta mucho la seguridad

elexida d.  |  First Impressions 
Clasificación:
1.0

The employees were all fairly friendly and helpful, but none of the employees were wearing masks inside the building the two times I went. When getting my account set up, there were two employees working at the computer without any sort of mask. When checking out, there were three employees working on and out of the building. One of the employees did have his mask on while outside, but when I saw him inside later, he and the other two employees were not wearing masks. I felt very unsafe. In addition, the couple of customers I saw inside the storage warehouse were not wearing masks either (which I acknowledge is a lot harder to control).

David K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

edel t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy J.  |  Overall Experience 
Clasificación:
4.0

My storage unit had rat bait in it and a couple of holes at the ceiling.

Jimmy J.  |  First Impressions 
Clasificación:
2.0

When my debit card was going to be charged for the next month, it could not be. I did not know this at the time but the employee knew that and did not contact me to let me know. Instead, he let it go three days until finally letting me know he was charging me $15 extra for being late. I tried to tell him this, but he did not seem to care and charged my card anyway. So instead of $103 I paid $118. I know it isn't that big of a difference but during times like these, every penny counts and this entire ordeal was very unflattering. It was like HE was making that $15 and did not seem to care what I had to say. I hope Uhaul can help me with this issue or else I will take my business elsewhere next time.

David P.  |  Overall Experience 
Clasificación:
5.0

Getting to the locker was easy and the associate at the site was very helpful. I was very happy with the whole experience

Jacob W.  |  Online Move In 
Clasificación:
5.0

Facility was clean and well maintained. Service was helpful and kind.

John R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rita g.  |  First Impressions 
Clasificación:
4.0

I have a concern for the employees as sometimes they work alone and in this day and age that's unsafe, anyone could go inside while the employee is outside and anything could happen when they return to the inside. And I was very upset your company does not prorate the unit, my unit was from 6 to 6, I checked out on the 20th, that's 15 days early, I feel I should have gotten a reimbursement for those days

rita g.  |  Overall Experience 
Clasificación:
5.0

Quick check-in. Clean facility. Helpful nice people.

David W.  |  First Impressions 
Clasificación:
5.0

Very helpful staff willing to answer any questions you may have

Karen P.  |  Overall Experience 
Clasificación:
5.0

Gracias

Evelyn S.  |  Overall Experience 
Clasificación:
3.0

24hour access was a life saver. No lights in storage rooms gets inconvenient. It would be nice to use big door after hours not just the regular entrance with a door stop to push items over

cheyenne w.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff, clean & dry facility, planty of carts to move my things ~ no complaints!

Olga S.  |  First Impressions 
Clasificación:
4.0

Ryan was very, very helpful. With all the stress i was under, he was very understanding.

Lisa S.  |  First Impressions 
Clasificación:
3.0

Staff was friendly. Access card couldn't be created becuse of computer problems. We think it's bizarre to have upper level storage units. The stairs were an unpleasant surprise.

Andie B.  |  First Impressions 
Clasificación:
5.0

Friendly and knowledgeable! Will recommend to my local friends! ¡Gracias!

Melissa L.  |  First Impressions 
Clasificación:
5.0

Very good service. Storage units are accessible and clean.

Cristian T.  |  Overall Experience 
Clasificación:
4.0

No problems other than mouse poop all over everything. Gross!

LINDA C.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff

frank d.  |  Overall Experience 
Clasificación:
5.0

It would be in the best interest to revise the duties and liberties of the call centers in giving promotions, they appear to always cause more harm than good.

angela d.  |  Overall Experience 
Clasificación:
5.0

Convenient location and access

STEPHEN B.  |  Overall Experience 
Clasificación:
2.0

Your staff is downright terrible.

Steffan B.  |  Overall Experience 
Clasificación:
3.0

I had rodent dropping on most of my furniture.

ERICA M.  |  Overall Experience 
Clasificación:
5.0

Ryan, a men with word. Dante also provide an excellent service. 100% recommended this location.

Catherine R.  |  First Impressions 
Clasificación:
5.0

The general manager was very helpful, patient and professional in helping us get 2 storage units. Everyone else was very helpful when we went back to store our contents. Thanks.

Renuka N.  |  First Impressions 
Clasificación:
5.0

Customer service was great

Ashley C. | Reservación
Clasificación:
2.0

Some of my things were damaged and dusty like if someone burnt it

ROGER R.  |  Overall Experience 
Clasificación:
3.0

Great customer service, great security, but a little rough around the edges.

Nathan G.  |  Overall Experience 
Clasificación:
3.0

We rented unit #173 for 1 month. It was dark and dingy with no light. There was a rat trap in the corner. When we moved our stuff out there were rat droppings everywhere. Wouldn't recommend it.

James W.  |  Overall Experience 
Clasificación:
5.0

I went with U-Haul because I only had a little bit to move. Everything went great. I only wish we could have moved up to retrieve our stuff.

gordon c.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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