Customer Reviews for U-Haul Moving & Storage of Laveen

3,240 reviews

4330 W Southern Ave   Laveen, AZ 85339

(602) 237-1803

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(602) 237-1803

4330 W Southern Ave
Laveen, AZ 85339

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great staffs and manager! Very happy during the year I was there.

Vu Nguyen  |  Overall Experience 
Rating:
5.0

Great customer service from start to finish very nice location…

Rosalind Roberson 
Rating:
5.0

Customer did not leave a comment.

paul sohriakoff  |  Online Move In 
Rating:
3.0

Please make sure you give a customer a vehicle that has gas And the seat belt works

Shekesha Shelton 
Rating:
3.0

Showed up to find out my reserved trailer was not there. No one called me in advance. The staff did find a trailer at another location so I drove further out of my way to make it work.

Kevin Kwake 
Rating:
4.0

Customer did not leave a comment.

James Parker 
Rating:
5.0

Quick and fast return!

Darryl Rouse 
Rating:
5.0

Everybody was so pleasant and it worked out good thanks for the U-Haul

john reggins 
Rating:
5.0

Just nice overall

Armida Perez  |  First Impressions 
Rating:
5.0

Everything about the rental car or truck was good

Roque Fuentes 
Rating:
5.0

Customer did not leave a comment.

EVA ROBINSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruben Rojas 
Rating:
5.0

Customer did not leave a comment.

Chris Wammock  |  Overall Experience 
Rating:
5.0

Service and associate interaction was great.

Jimmy Ruiz 
Rating:
5.0

The personnal was very helpfull and professional

Gilles Pichette  |  First Impressions 
Rating:
2.0

They gave me the wrong keys to the truck resulting me to be locked out of the truck with a loaded truck.

Emilio Campos 
Rating:
5.0

Customer did not leave a comment.

Aldo Lemus 
Rating:
3.0

When picked up trailer both gate pins were not on and gate started opening while driving on the freeway and had to pull over and latch them and thankful I was safe on the freeway

Joey Munoz 
Rating:
4.0

Customer did not leave a comment.

JAMES WILLIAMS 
Rating:
5.0

The truck didn’t go past 70 MPH and the driver side door would not close

Erich Pleimling 
Rating:
4.0

Wish the staff would answer the phone more often rather than being shifted to central dispatch.

CARSON BESSEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lupe Soto 
Rating:
4.0

Customer did not leave a comment.

DIONDRE MOSLEY 
Rating:
5.0

There was an issue with our space numbers and we ended up with a double contract. Once I realized there was an issue & reached out to Manny (Manager) he promptly got it corrected. Thank you Manny for seeing the issues through & getting them resolved as soon as possible!

AMANDA CORRAL  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Saidi Samu 
Rating:
5.0

i like how i didn’t have to go through the hassle of coming in before scheduling a unit, i did everything completely online which was very convenient for me because my day was very busy ! so i absolutely loved the experience!!

Brandy Thomas  |  Overall Experience 
Rating:
5.0

Very pleasant peoples to work with

john reggins  |  First Impressions 
Rating:
5.0

Customer Service Was Excellent. No Problems When Asking A Question And Getting An Answer Back With The Right Answer. Thank You Very Much.

Adrian Cruz 
Rating:
3.0

Need to improve on not leaving customers on a brief hold more than 20 minutes and than another brief hold add another 10 minutes but overall good customer service

milagros ruelas 
Rating:
5.0

Customer did not leave a comment.

Trashawn Harrison 
Rating:
5.0

Customer did not leave a comment.

jason milam 
Rating:
1.0

Awful Awful Experience. Im beyond frustrated and there are LITERALLY too many issues to name. All i can say is this has been the worst experience of my life and I will NEVER book uhaul storage again.

Layla Bushey  |  First Impressions 
Rating:
2.0

I didn’t go too far but my money was taken even more than I expected, so sad

Sophia Tusinge 
Rating:
5.0

Manny is an asshole

Robert Ireland 
Rating:
1.0

I got charged for a whole month I wasn’t storing. Was told I would get a refund. Never got my refund. Store said I was out of luck when I called back

Taylor Benning  |  Overall Experience 
Rating:
4.0

The truck smelled like body odor and was dirty. The seat smelled like butt. I had to wipe it down the entire cabin with Lysol wipes to feel comfortable driving with it. When I turned in the truck there was a young man helping me. He was friendly and nice but had his girlfriend there and wanted me to just leave the keys and leave. I don't mention this to get him in trouble, just that it was a bit frustrating as I wanted a final receipt to reflect, I returned the truck back early and was no longer responsible for it. Plus, I wanted to see the final amount I would be billed. He just seemed irritated that I was taking him away from his visit. I do not think he remembered I could see him canoodling with his girlfriend on the camera as he checked my truck in. The owner/manager was great and friendly when I checked the truck out. I received a lot of texts and emails when I checked the truck out, so it was weird to not receive one when I checked it back in. I should not have had to wait in line to request one. Additionally, the refund of the difference is not showing on my bank statement.

Micaela Torrez 
Rating:
5.0

Customer did not leave a comment.

Mark SPEARS 
Rating:
5.0

Customer did not leave a comment.

Taejung Kim 
Rating:
4.0

Customer did not leave a comment.

jose arvizo 
Rating:
5.0

Super simple and easy to figure out where to drop off. Very nice location.

Cade Christopherson 
Rating:
5.0

Customer did not leave a comment.

Chris Mcanany 
Rating:
5.0

Customer did not leave a comment.

Elinor Flores 
Rating:
5.0

The Location I Recently Visited Here In Laveen AZ The Service Was Outstanding

francisco Velazquez 
Rating:
4.0

Customer did not leave a comment.

CHARLESETTA ELLIS 
Rating:
1.0

I was accused of theft for no fucking reason and to the point that they contacted pd

Myrella Diego-arroyo 
Rating:
4.0

Almost just right to me

Walter McCain 
Rating:
5.0

Customer did not leave a comment.

ANDREA MURRELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia Chavez 
Rating:
5.0

Customer did not leave a comment.

Lamar McCinton 
Rating:
5.0

Customer did not leave a comment.

GREGORY FRANKSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

saundra block-jenkins 
Rating:
5.0

Customer did not leave a comment.

Shon Richards 
Rating:
5.0

Excelent Service. Quick and Easy

Leopoldo Siegert 
Rating:
5.0

Customer service was great here

Vivian Chellberg 
Rating:
5.0

The staff member that helped me was very professional, and patient. He spoke Spanish which made it a lot easier for my wife and answered all her questions.

NANCY LOPEZ  |  First Impressions 
Rating:
5.0

We had reserved a large spot for our RV / Trailer online and upon arrival with our RV / trailer the spot reserved was not as expected. ( needed 2 spaces in a row - got 2 spaces on different lanes) We pulled around with our trailer to speak with the office staff and they were able to get everything figured out and get us what we needed. So far so good!

AMANDA CORRAL  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MOTIEN WINTERS 
Rating:
5.0

Customer did not leave a comment.

Maria Casillas 
Rating:
5.0

Customer did not leave a comment.

aldo centanaro  |  Online Move In 
Rating:
5.0

Fast, friendly service. Overall great experience.

christopher young 
Rating:
5.0

Great service as always

Ursula Enriquez 
Rating:
4.0

Pickup site change was extremely inconvenient. Although I was compensated it did not afford me the lost time in travelling to and from pickup as I was immediately departing on a 7 hour drive. I am very disappointed with that. Would like to know why truck was not brought to original site the day before as it was available. This was not very customer friendly.

Linda Taylor 
Rating:
5.0

Customer did not leave a comment.

Clinton Losper  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff.

Mike Caruso 
Rating:
5.0

Customer did not leave a comment.

larry covington 
Rating:
5.0

Customer did not leave a comment.

JOSEPH MARQUEZ 
Rating:
5.0

Great vehicle I like 6.0 V8 and loading and securing kx450f bike was not a problem I thought the truck was great. Thank you.

steven ritter 
Rating:
5.0

Customer did not leave a comment.

javier bustos 
Rating:
5.0

Amazing, friendly staff!

Eloisa Rodriguez 
Rating:
5.0

Excellent customer service. Thank you.

MARY ISAACSON  |  First Impressions 
Rating:
4.0

Very clean, nice place. One issue. You need to install a keypad for the access gate to be accessed from the drivers seat of a motor home. I had to get out, put in the code and run back into the drivers seat to open the gate. By the time I got back there and started driving in, the gate started to close. I had to have another customer do it for me, to finally get in.

Bryan Nordlund  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUAN BENITEZ 
Rating:
5.0

Exceptional customer service provided by front desk staff

Johan Yow 
Rating:
5.0

Customer did not leave a comment.

behaylu nemosma 
Rating:
5.0

Customer did not leave a comment.

Woodrow Scott 
Rating:
5.0

Customer did not leave a comment.

groody hubert   |  First Impressions 
Rating:
5.0

It was good just like it was.

Robert Estelle 
Rating:
4.0

Customer did not leave a comment.

jose alvizo 
Rating:
5.0

Very friendly and helpful. Definitely recommend and will use again, if needed.

Stacy Maffit 
Rating:
5.0

Ensuring that the correct mileage and fuel levels is accurate and match up when releasing a vehicle to a customer.

Roddell Sutton 
Rating:
1.0

Parking was no satisfied

Enmauel Beltran 
Rating:
5.0

Customer did not leave a comment.

jeremiah huckaby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jack Kitchener  |  First Impressions 
Rating:
5.0

Been there for five years or so. All good. Thanks Manny.

daniel lorden  |  Overall Experience 
Rating:
5.0

The two guys that you had today was very awesome. Thank you guys for all your hard work that you do to make sure I'm able to move and get things done thank you so much.

Sally Huckaby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joseph major 
Rating:
5.0

Good service

mboni muragzizi 
Rating:
5.0

The service was quick.

bart nyandamu 
Rating:
1.0

I was charged extra. The truck was too old an in bad condition. I arrived at 5 pm and staff was there but I was charged late fee and everything doubled. I hate U-haul.

Ismail Nalbantoglu 
Rating:
5.0

Customer did not leave a comment.

cirilo rodriguez 
Rating:
5.0

Has my storage 10 years and if I needed storage again I would use them again

Deborah Hinds  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Daniel Lux 
Rating:
5.0

This is the best store! I feel at esase every time I'm in need of their products.

charmaine sherryanne mills 
Rating:
5.0

Customer did not leave a comment.

ADRIAN BATAAN  |  First Impressions 
Rating:
5.0

First time renting a truck from this location. No complaints, things went smooth.

Donald Opperman 
Rating:
1.0

This is one of the worst experiences I have ever had with UHAUL and I have used it a lot. When I got to the store the associate seemed friendly until I asked why my order was more than what my reservation quoted. Geronimo told me that he didn't know and this is what I was and I should be happy they are adding the items I pre-ordered with the reservation. He then told me that I could call uhaul and he would cancel my transaction if I didn't want to pay what he told me. I have never been spoken to harshly or condescending at a uhaul shop in my life. I needed the equipment so I paid the total which was $35 more than quoted. (With a discount according to him). Then when we got the equipment it was old, rusty, squeaked the while time, and was hard to operate (open and close the back). All in all, this was a terrible experience and as a grad student, funding is difficult for me, and being spoken to as a child in troubel is not acceptable. I do not think I will ever be working with that location again and am rethinking working with uhaul at all.

Jessica Boyles 
Rating:
5.0

Couldn't have been an easier process!

doug Bommarito 
Rating:
5.0

Staff was extremely helpful. Outstanding customer service. Manny Garcia runs a great crew.

david Garcia 
Rating:
5.0

Customer did not leave a comment.

Caleb Lawson 
Rating:
5.0

Fully satisfied! In 2024 do more!!! During the winter once a month give customers a free cup of coffee or hot chocolate. Warm souls do business well. In the summer have a small bottle of water this refreshes the mind and it makes you think much better 😀

Velma Jean white  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie Changala  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cornella Magruder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erich Franks 
Rating:
5.0

The staff is super friendly and helpful.

Linda Pickens  |  Overall Experience 
Rating:
4.0

I did not receive a final receipt and the truck was dirty.

doile Caldwell 
Rating:
5.0

Good rental experience, pleasant staff; the gentlemen even rescued me from losing my work cell phone as I left :). Would recommend again.

Sigurd Campbell 
Rating:
5.0

Customer did not leave a comment.

THOMAS REED  |  Overall Experience 
Rating:
5.0

Amazing customer service

Roman Vitale 
Rating:
5.0

Customer did not leave a comment.

Robin Williams 
Rating:
5.0

Customer did not leave a comment.

juliana howard 
Rating:
5.0

Manny was great and very accommodating in helping us return the trailer and helping us get the right storage unit. Great customer service by all at this location.

Christina Sundell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Reed 
Rating:
5.0

The representative that helped us was very polite and very helpful and getting the first month off is wonderful especially when your moving and having to pay a lot of money for move in fees you guys are awsome I will definitely tell family and friends about you guys

patricia gonzalez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Reed 
Rating:
5.0

Customer did not leave a comment.

Jordan Maxwell  |  Overall Experience 
Rating:
5.0

I would like to thank the young man for showing me. The different unithat's you guys have there when I had a plant last month? I was only told you guys only had a 5 by 5 and 10 by 10 and come to find out. You guys had a 5 by 10 which worked perfect for me. And that was a different young man that told me about that. So I'm glad I didn't have him this time to talk to me. Because I would've never known that. You guys had a 5 by 10 which worked out perfectly for me. Thank you.

reuben garcia  |  First Impressions 
Rating:
5.0

Friendly professional service

Joseph Stone 
Rating:
3.0

I over filled the gas tank after completion and was not compensated.

steve thomas 
Rating:
5.0

Great

Joshua Collins-Craig  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

marquiss williams 
Rating:
4.0

Customer did not leave a comment.

jose arciniega 
Rating:
5.0

Customer did not leave a comment.

GEORGE NASH  |  First Impressions 
Rating:
5.0

Manny and staff were awesome

Paint on me business   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIC REEVES 
Rating:
5.0

It was a nice facility and everything fit perfect in the units

Jordan Maxwell  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Maureen Jameson  |  Overall Experience 
Rating:
5.0

This was the easiest and fastest experience I have ever had with U-Haul. I will refer people to this specific location.

Eva Zion 
Rating:
5.0

Customer did not leave a comment.

Bertha Favela Enriquez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

avery wilks 
Rating:
5.0

Thanks really nice Gentleman who served me

Cynthia Blackmon 
Rating:
5.0

Nothing great experience! :)

Brenna Knutson 
Rating:
5.0

Drop off-pickup, loading-unloading bays are a genuine improvement for summertime uses.

Phillip Royer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO SOTO 
Rating:
1.0

Changed the drop off day and someone called as if I was stealing.

Tyeshia Edwards 
Rating:
5.0

5 stars for you 🫡

jean twizerimana 
Rating:
4.0

Customer did not leave a comment.

JAMES PARKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YASSIN djuma 
Rating:
5.0

Customer did not leave a comment.

CELESTE AMAYA 
Rating:
5.0

We only had an issue with access to loading are after 7pm,Staff was great in answering questions and being very helpful .

Michelle Camou  |  First Impressions 
Rating:
5.0

Very clean and organized. Love it.

pedro rodriquez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry Blount 
Rating:
3.0

The guy who worked the front desk the morning I went to pick up the U-Haul was very rude, when I walked in with my dad all he said is to us is “Do you need something?” In a very annoyed tone. He had told me that when I was ready to leave I was to honk and he’d open the gate for me, I honked twice and the gates weren’t opening, I was getting a bit annoyed so my dad went in to see what was wrong, he said when he went in the guy from the front desk was in the back talking to the other employees and laughing and when my dad told him we were trying to get out the guy responds with “ I told him he’s suppose to honk” and my dad told him that I did and said the guy just rolled his eyes at him and opened the gate. I did not get the guys name but he was Latino and worse glasses and Middle aged.

Matthew Russell 
Rating:
4.0

Gas tank was just under 3/4 was not on full and the van had a breeze from the cargo as if a window was down.

MICHELLE HANSEN 
Rating:
5.0

Customer did not leave a comment.

Wyatt Shedrick 
Rating:
5.0

The owner is a great guy

George Rosario  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cornella Magruder  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN MIZE  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CHARLES BAILEY 
Rating:
1.0

The van is too old. The customer service staff was not friendly. The guy was annoyed with my questions which was not too much. It was my first rental and it is my last. Home Depot is people are much friendlier and their trucks are much newer.

Amber Lynn 
Rating:
5.0

Great customer service

STEPHANIE FRANDSEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBIN DAVIS  |  First Impressions 
Rating:
5.0

Waiting to move into the new storage when it opens . Looking for a outside space to park my hauler

Bryan Jones  |  Overall Experience 
Rating:
5.0

They were excellent especially Latecia. She was a professional and very customer service oriented .

Tonietta Starks Hamilton-Appo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUKE BLOXHAM  |  First Impressions 
Rating:
5.0

I’ve been using U-Haul for a while now from various states/cities. I’ve always had good customer experience and service from the staff and I will use U-Haul again if I had to. They have accommodated me well. My items was secured and just like I left them. I love that it’s one level and you don’t have to use stairs or an elevator.

CASSANDRA MYRICK  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kathryn Ulik  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BOOKER DRAPER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Leon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claveese Coleman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROGERIO ARELLANO  |  Overall Experience 
Rating:
5.0

The facility was clean and everyone was very helpful.

Seanoa Lavatai  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KAYIJAMAHE GAKERI  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

NICOLAS EVANS  |  Overall Experience 
Rating:
2.0

I pulled up next to my drive up unit to unload my car. To my horror, there were a bunch of long (more than 3 inches) nails on the ground next to the storage unit where I had pulled up. I have been trying to reach someone at the office to let them know for the past two days and each time I call, I am unable to reach anyone. This is a dangerous situation and I can’t even reach anyone to ask them to remedy it.

Nor Chiao  |  First Impressions 
Rating:
5.0

Amazing place to store and communicate with associates

gumecinda tapia  |  Overall Experience 
Rating:
2.0

Would have been better if , they would have given me enough notice, regarding my truck rental. I had to go cross town to pick up a truck, after I made a reservation a month ago. My storage was Lavern but had to and pick a truck on baseline. Make to baseline and they did not have my truck size and I had to take a smaller truck, which didn’t fit all of my stuff… I lost a lot of my personal items on my way to Spokane. I will not use uhaul again.

Amanda Pir  |  Overall Experience 
Rating:
5.0

Awesome location. Next time I need to get another unit I will drive an hour out of the way to reserve here over other locations

Harlin Camarena  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA BENTLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSIE SILVER  |  First Impressions 
Rating:
5.0

NA

robert farris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

javier lopez  |  First Impressions 
Rating:
5.0

Manny and his new front desk support are very professional efficient. Refreshing!! Far better experience than U Haul in Murrieta, CA Jefferson Ave Location. Outside of Terri providing world class service not a place I would recommend to anyone. Everyone is in charge but leadership. People price customers from emotions. One person said free, another person quoted a flat rate and the Storage Manager labor cost dumping fee etc.... I've called U Haul customer service line to registered concerns she recorded but no response yet from anyone. When I called the Call center per protocol emails go to General Manager of the store first, as I requested a District Manager elevation and was denied.

Sherrick Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erick Benitez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALYASHAH MUHAMMAD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

denisa mccaully  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helmut Bubestinger   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Frisby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lashonti Newkirk  |  Overall Experience 
Rating:
5.0

Such a nice clean well organized establishment Thank You

Michelle Thomson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANNY WALLENMEYER  |  Overall Experience 
Rating:
5.0

U-haul is the best place to store your furniture whatever you need to store.

Andre Watson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tara Dyer  |  Overall Experience 
Rating:
4.0

What question number one the storage was Secure but it wasn't well lit. Overall in my almost 7 years of renting this storage I never had any problems. Thank you very much

Susie Varela  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERMAINE PEARSON  |  Overall Experience 
Rating:
5.0

Rented unit for approx 10 yrs. Excellent experience & customer service is phenominal. Would of continued renting at Laveen location but needed larger & air controlled unit, none were available. That's the only disappointed I encountered. Thank you!!

Desiree Figeroa Aponte   |  Overall Experience 
Rating:
1.0

Your general manager Manny Garcia wasn't very helpful and very rude obnoxious and very combative for no reason your last manager George he's a very nice guy very helpful I wish she was back I will refer friends then

denis boyd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isidro Lagod  |  Overall Experience 
Rating:
2.0

I've been with U-Haul since 2014 between 3 to 4 different ones but I could no longer afford the rates that you guys keep jacking up every so many months; which therefore forced me to move out of the storage unit. You're pricing is extremely high in my opinion. I've been at this specific location since 2017 and I seen a lot of changes during that time. Everything was great when Lynn and her husband were the General manager's but they moved on and now run the Ahwatukee facility. Since they left their has been a number of different manager's but the facility was never the same . The grounds were not kept up to par along with the restrooms. Their use to be carts for everyone to use but now their is only 3 carts total left and the carts are left in only the first building which was so inconvenient. I would give a 5 star rating but since Lyn and her husband left I could honestly only give maybe a 2 star rating. Also what was really inconvenient was the fact that I paid for 24-hour access and did not have its a majority part of the time because no signs were displayed boldly to be seen for U-Haul returnees to not Park in the entrance.. this last month I had taken off the 24-hour access to start the following month but was charged to full amount but tonight access the full month until the last 3 days that I was there. Very very disappointing.

Tricia Monson  |  Overall Experience 
Rating:
5.0

I noticed a couple of dead roaches in the unit. I am wondering if you have a bug problem? And should I be concerned when I remove my things.

Seanoa Lavatai  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Tyshaya lowe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larraine Tryon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel Penas  |  Overall Experience 
Rating:
5.0

Very much Pleased!

londell wiggins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maurice Young  |  First Impressions 
Rating:
5.0

I’m very pleased with the facility and the staff. My brief stay was worry free.

Loren Ray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIJAH PERKINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamara Moore  |  Overall Experience 
Rating:
5.0

I need to move or store I always go to U-Haul next door.

Robin Davis  |  Online Move In 
Rating:
5.0

Very friendly

Irene Casper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber Kelly  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VANESSA BRITT  |  Overall Experience 
Rating:
3.0

The rate continued to rise by the time I closed up my storage the price was $133, from $103 over a three year span.

Mary McCrea   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YAMILLE AGUILAR  |  First Impressions 
Rating:
5.0

I'm very happy and grateful for the U-Haul 30 day promotional service and the great customer service experience with staff. Thank you U-Haul

Derrick Smith  |  First Impressions 
Rating:
4.0

Altino stepped it up for us; our truck was it yet returned from previous customer & Altino stepped up made sure we had a truck! Thank you…Altino

CYNTHIA GOMEZ  |  First Impressions 
Rating:
5.0

Very good customer service. 10

Irene Casper  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chila Wiley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer cabaniss  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jan Watson  |  Overall Experience 
Rating:
2.0

They dont answer calls, sound like they dont really care, were unable to make my needs a priority over theirs when it came to providing me with a receipt for my transactions. Didnt care they had the wrong contact information for me, they were sending information to my ex wife smh.

JUSTIN ARELLANES  |  First Impressions 
Rating:
3.0

In the 3 years I stored my belongings at your facility my rate went up every year. When I asked why they said it was inflation. It's, not inflation its price gouging. I went to your competitor and have a unit twice the size for the same price. That's my only complaint. Thx.

Anthony Guarisco  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter Schlegelmilch  |  Overall Experience 
Rating:
1.0

Hallways were extremely dirty. Saw trash that was there for 2 months without it being cleaned. The road in the storage unit was filled with trash next to the storage doors. Storage facility needs to be cleaned!

Pablo Herrera Martinez  |  Overall Experience 
Rating:
3.0

We have used this Uhaul for years. Some of the staff were great. And some staff were horrible.

Mary Eggleston   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Jorgensen  |  Overall Experience 
Rating:
5.0

Well take care of facility

James McCabe  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Diego Ornelas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taneisa Contreras  |  Overall Experience 
Rating:
3.0

I messed up. I nee a storage unit that is wider than higher. I thought that this unit was way too small and I let the movers try to pack it anyway because I was in a time crunch. I cannot register any complaints except for that small unit. It appears to be 3+ feet wide as opposed to 5 feet.

Tonietta Starks Hamilton-Appo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

margie navarro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chad allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KARLENE SHIRLEY  |  Overall Experience 
Rating:
1.0

Michael is & was very Rude❗️❗️❗️

Tish Washington  |  Overall Experience 
Rating:
5.0

The office employees are efficient and nice

Amber Kelly  |  Online Move In 
Rating:
5.0

My only complaint is my storage unit fill up with dirt. It is not sealed well at all. Everything was filthy Great staff and always helpful

Christine Bickel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOEL PEREZ HERNANDEZ  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE MURCHISON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashiara wilkerson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER ROMERO  |  First Impressions 
Rating:
5.0

If my acct didn't get behind on payment I would still be using ur service

tracy todd  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steven Goodman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan Jones  |  Overall Experience 
Rating:
5.0

The young man that worked the front counter was exceptional for only having a few months experience. He was friendly, knowledgeable and when out of his way to make sure I had a pleasant experience. Refreshing to see as this is not always the case today.

James Bruno  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rodolfo Ramirez   |  Overall Experience 
Rating:
1.0

Reserved online when I showed up they said they didnt have that size available. when I asked why they would give me a confirmation number for the size I wanted all he could say was , I dont know. We traveled over 4 hrs to drop items off. Horrible. They didnt even give me lock at first I had to call them at the office and my husband had to drive all the way to the front pick it up. They could have easily used their little golf cart they used to take us to another spot which he drove super fast while my son and I were in the back. Kinda of scary but at this point we just needed a storage unit. A rodent bait box was even in there. Rodents....augh..what a scary thought. I really dont need rodents nibbling or ruining and of my items. Hoping for the best here.

Rosemary Lopez  |  First Impressions 
Rating:
5.0

Last owner , was a disgrace to the business and manikins. The new owner , mr. Tree is excellent. He is helpful, and so nice. Liked working with him. Will go back and definitely will, recommend to anyone. Family and friends.

Denise Fahey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHNNY MENDEZ  |  First Impressions 
Rating:
5.0

The associate was friendly professional and helpful. I’m glad I made the switch from destination rv go here . Thank you !

Bryan Jones  |  First Impressions 
Rating:
5.0

Dasia was very helpful, Great customer service.

Cecilia German  |  Overall Experience 
Rating:
4.0

Location was conveniently located, staff was friendly and helpful . Good over all experience with this location. I've rented trucks, trailers and storage spaces it all went well. Much appreciated

Paul Henson  |  Overall Experience 
Rating:
5.0

The guys were so polite and helpful. Renting is a breeze. Excellent employees

Christine Bickel  |  First Impressions 
Rating:
5.0

I would like to that the young Gentleman name Michael for all his know how ,,And the very kindness that he gives to customers

Mabel Shivers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tara Dyer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Danté Dunagan  |  Overall Experience 
Rating:
4.0

Price keep going up. For a small storage

Tammy Warren  |  Overall Experience 
Rating:
5.0

Thank you

Janice Shivers  |  Overall Experience 
Rating:
5.0

Thank you nice storage i appreciate your business

Janice Shivers  |  Overall Experience 
Rating:
5.0

Everything went well at storage. All employees were very efficient.

Kelly Thrower  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

liza auterino  |  Overall Experience 
Rating:
4.0

The general manager kept Persisting that there was no storage units left when I paid for a reservation a day beforehand I have the storage room number and he kept telling me that he had no more units. I paid for 3 smalls boxes and tap and a lock I didn't receive any of those or got reimbursed and I was given a drunk with a quarter of a tank of gas and I had to fill it up. I'm not angry or mad these are just my comments I don't have any interest in pursuing this

John Pritchard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL COTTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela Gadberry  |  First Impressions 
Rating:
5.0

We would definitely use you again thank you for your service

Linda Garcia  |  First Impressions 
Rating:
5.0

KEEP UP THE GREAT WORK THANK YOU

ebone parks  |  Overall Experience 
Rating:
3.0

Store change management the lady that was there in the past always rude. Glad you changed that And your prices are to high from small unit. Prices gouging.

malissa laster  |  Overall Experience 
Rating:
5.0

Clean well maintained too expensive coast is over the top no justifications for these hikes sad

JERRY JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JackieR Lenz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas Stewart  |  Overall Experience 
Rating:
5.0

Fast, easy, and convenient .

KRISTIE BOTKIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Kelec  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TROY GUMZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rene payne  |  Overall Experience 
Rating:
5.0

Fueron muy amables y me atendieron bien

Lucia Gonzalez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott Faux  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Sanchez  |  Overall Experience 
Rating:
5.0

No comments, my experience it was fantastic, thank you.

Elda Malone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Rodriguez  |  Overall Experience 
Rating:
5.0

I will refer Family and Friends... Nice customer service..

Crystal Ayers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeanette Godbey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HOLLIS PARKS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sergio Coronel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danyele Grissum  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lynnea Minney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Lassiter  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ted White  |  First Impressions 
Rating:
5.0

The only negative to my storage experience was the fact that my catalytic converters were stolen from my vehicle on your property. Other than that was wonderful.

JAY DUIMSTRA  |  Overall Experience 
Rating:
5.0

When ordering online I was advised I would receive a free lock. I wasn’t provided a free lock which did not sit to well with me I would still like my free lock that’s what promoted me to move forward with choosing U-Haul

DaQuan Thomas  |  Online Move In 
Rating:
5.0

Excellent customer service

Stanley Norice  |  First Impressions 
Rating:
4.0

I put four stars, only because I was given a smaller storage then what I asked for, so I had to pay for two storages because they didn’t have the size I asked for. for a mistake I had nothing to do with I should have been accommodated until there was one available . Not cool!!!

Debra Davis   |  Overall Experience 
Rating:
5.0

I have always used the Uhaul services in Laveen on 44th avenue on west baseline for years. I love it, the starr, and the service's" I wouldn't go to any other place. I know there are new managers now, if they are anything like the prior managers, that Uhaul in Laveen will continue to be Awesome.

Ophelia Armstrong  |  Overall Experience 
Rating:
5.0

Myself, my husband David & my son Jason who actually used our enclosed unit mostly, have nothing but Very High remarks & Highly recommend this facility for ALL of their storage units (Enclosed & open drive up parking units) & their Highly professional staff assistance. Thank you for everything. 👍👍👍👍

Cathy Trathen  |  Overall Experience 
Rating:
5.0

The best storage ever!!!!!

OMORRIO FRANKLIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenna Navarro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH KINNAMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor Villa  |  Overall Experience 
Rating:
3.0

I was very disappointed when my mattress got water damaged and uhaul couldn't do anything to assist me,I rented on the air conditioning control on the inside thinking all was ok but since I didn't add insurance I was not compensated,very upset about this.

SHIRLENA WHEELER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARRY SHOPPA  |  Overall Experience 
Rating:
5.0

Very satisfied. The storage rooms are very clean.

Gloria Grant  |  First Impressions 
Rating:
5.0

Very friendly and helpful.

ERIC MOORE  |  First Impressions 
Rating:
5.0

Staff is always friendly at the Laveen location. Lynne is amazing and always available to assist

Leah Hendrix  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

arie jim  |  Overall Experience 
Rating:
5.0

Everyone was very pleasant. My experience was a good one and I would highly recommend this U-Haul facility for storage⭐⭐⭐⭐⭐

Lori Ginnis  |  Overall Experience 
Rating:
4.0

LYNN is the GREATEST OF ALL TIME. HER UNDERSTANDING AND KINDNESS WILL NEVER BE FORGOTTEN...

TASHA WILLIAMS  |  Overall Experience 
Rating:
3.0

The one reason why I think I wouldn’t recommend is bc it seemed like they always raised the price on us. I feel like if you are loyal to a business as long as we were to UHAUL you shouldn’t keep getting your rent raised. I’ve used a company years back and never got my storage raised.

JEFFERY GUERRERO JR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathryne carter  |  Overall Experience 
Rating:
5.0

Great place. Easy to access with pin and card. Open late even without 24 hour access. Great folks in the office.

Filemon Rios  |  Overall Experience 
Rating:
5.0

Awesome fast and friendly customer service. From the management on down they were accommodating and super efficient. LOVED LOVED LOVED MY EXPERIENCE

Charita Henderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

luis lemus  |  Overall Experience 
Rating:
5.0

The facility managers are nice people.

darrell reagan  |  First Impressions 
Rating:
5.0

The space I rented was really great, secure and well lit. The staff there were nothing short of awesome. I would highly recommend!

jeff kolnicki  |  Overall Experience 
Rating:
5.0

Need to open earlier on Sunday. Need a better backup system if the main one goes down

Willie Craig  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Gomez  |  Overall Experience 
Rating:
5.0

Thank you for the use of your storage facility-

ONICCA LANE  |  Overall Experience 
Rating:
5.0

5star all the way

GEORGE VANLEEUWEN  |  Overall Experience 
Rating:
5.0

No telephone access

Gary Rowley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grace Arriaga  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shamika Works  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMEANA TROTTER  |  Overall Experience 
Rating:
5.0

Great experience.

SHRANDA LYN Lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

larraine tryon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle Miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gwen reece  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ana Roman  |  First Impressions 
Rating:
5.0

The staff is very friendly and helpful!! Thank you Lynn and Jerry

Simon Romero  |  Overall Experience 
Rating:
5.0

I always go to the u haul on 44th southern they are the best

LILLIAN ANN REDMON  |  Overall Experience 
Rating:
5.0

Management is excellent at this location. Thanks!

chris johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

blanca corral  |  Overall Experience 
Rating:
5.0

I trust an employees very friendly had a good experience.. thank you for your 3 yr service

Yvonne Moreno  |  Overall Experience 
Rating:
5.0

Nice people they took care of me very well thank you

Marcus Franklin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Wald  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN BURKHART  |  Overall Experience 
Rating:
5.0

Thank you

Daphne Reed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose guzman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ana Lugo  |  First Impressions 
Rating:
5.0

I always recommend my family members to this U-Haul. I value their customer services, prices and clean facility.

martina aristy  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

aaron johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KHALIDAH SIMON  |  Overall Experience 
Rating:
5.0

Thank You Keep The Great Work.

tondra doss  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose campos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sandy gardner  |  Overall Experience 
Rating:
5.0

Staff is friendly and helpful clean facility i would recommend to family and friends.

Davina Torres  |  Overall Experience 
Rating:
5.0

I have had a wonderful experience with this location. I needed a larger unit and let them know if a larger unit came available please let me know. They called quickly and I was mover in less than two hours the new unit was adjacent to my old unit and the move was easy and quick.

James Vargas  |  First Impressions 
Rating:
5.0

Staff at my location was always friendly and helpful.

Dulce Corrales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amir Saboor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elton mueller  |  First Impressions 
Rating:
5.0

No issues or problems with renting the storage. Everything went good for me.The people their were friendly and i had a great experience with the uhaul storage rental. Satisfied customer.

Guadalupe Tamayo  |  Overall Experience 
Rating:
5.0

I honestly would have never left but we needed a bigger size storage and unfortunately for us you didn't have any available. You are all great and very friendly keep up the great customer service.

sarah ruiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMAL JABAIEH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ryan hildreth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norval Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUIS CHAVEZ JR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina Gutierrez  |  First Impressions 
Rating:
5.0

Great experience. Very nice facility managers and staff.

darrell reagan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHRANDA LYN Lopez  |  First Impressions 
Rating:
3.0

I wish I could really afford this service but I appreciate the help you have been in the past

Larraine Tryon  |  Online Move In 
Rating:
5.0

I really want to make this storage my storage because it is close to my house, and the people are good

JOYCE MENDIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Moody  |  Online Move In 
Rating:
5.0

Very clean Very friendly & professional

Maria Duarte  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

amin abul rahman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Mendoza  |  Online Move In 
Rating:
5.0

You guys are awesome and wonderful people!

Mallory Grice  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ronald trujillo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Clark  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VELMA MCCLAIN  |  Overall Experience 
Rating:
5.0

The staff is very nice and are willing to help you

reuben garcia  |  Overall Experience 
Rating:
5.0

The owner was very generous lady. She is nice

Guadalupe Tamayo  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DARRYL WILLIAMS  |  Overall Experience 
Rating:
4.0

The management team has an outstanding service they provide with good courteous and effective relationship with each customer. They provided efficient and thorough communication while being of service to the public.

Barbara Calvin  |  First Impressions 
Rating:
5.0

I really liked the courtesy calls when I would sometimes forget my payment. They were very respectful

moses white  |  Overall Experience 
Rating:
5.0

Thank you for your services. Also for working with me during the times of crisis on my end. And with the current pandemic on going. I definitely will recommend this service to anyone. Thank you Uhaul Storage in Laveen.

deana golding  |  Overall Experience 
Rating:
5.0

I Love this Location and the Managers been with them all most 4 years

mamie fortineaux  |  Overall Experience 
Rating:
5.0

The owner,s were extremely courteous

Derrick Chestnut  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy Rushlo  |  Overall Experience 
Rating:
5.0

Every time I was there no matter who helped me they were kind and friendly I mean I didn’t go all the time but even when I would call to pay on my storage I would still receive The same service kind friendly and very helpful

jessica slade  |  Overall Experience 
Rating:
4.0

I would have given U-Haul an excellent rating if my rental rate would have been pro-rated on my storage unit. Thanks

patricia jones-graves  |  Overall Experience 
Rating:
5.0

I did not like the app to make payments. There was always an "error".

Nubia Estrada  |  Overall Experience 
Rating:
5.0

In and out service 👍

Emmanuel Ramirez  |  First Impressions 
Rating:
5.0

Very helpful and friendly staff

Paul Rivas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana Villafana  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Morton  |  Overall Experience 
Rating:
5.0

They were always accommodating, helpful and super nice. Excellent service!

Manuel Topete  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Campbell  |  First Impressions 
Rating:
5.0

Excellent Customer Service

TREMAINE FUTRELL  |  Overall Experience 
Rating:
5.0

Thank you for your Service..

sherleen joe  |  Overall Experience 
Rating:
5.0

NO PROBLEMS EVERYTHING WENT SMOOTH

billy greenlee  |  Overall Experience 
Rating:
5.0

The facility was clean and well maintained. I felt safe when I went during the day and at night. The staff was very very kind and friendly. Lynn was very accommodating and kind.

karyne mitchell  |  Overall Experience 
Rating:
5.0

Jerry and Lynn were always helpful, informative, friendly. They always answered all our questions regarding the storage unit, U-Box, rental of U-Haul equipment in general.

danielle lloyd  |  Overall Experience 
Rating:
5.0

First was amazed at the prices, Then the friendliness of Angela and Johnathon, beautiful, very friendly. Received a small history lesson on U Haul by Angela.

Janet Pete  |  First Impressions 
Rating:
5.0

The storage unit worked for me, and the rental trucks were available when I needed them. I'll be back for trucks in the future. Thank you

Leslie Liggins  |  Overall Experience 
Rating:
5.0

Awesome customer service!!!!!

maurisha hart  |  Overall Experience 
Rating:
1.0

The guy that worked with me was rude. I was not told about the miles my card what’s just charged.

Lashoi Jones  |  First Impressions 
Rating:
4.0

Good overall experience. Only suggestion is more lighting.

sonia Cordero  |  Overall Experience 
Rating:
5.0

Expensive

adam carter  |  Overall Experience 
Rating:
5.0

Great customer service and the storage size was just right..

karyne mitchell  |  First Impressions 
Rating:
5.0

Everything was great. Everyone was very nice and helpful.

mary stephens  |  Overall Experience 
Rating:
5.0

All great!

CHASE BRENDLE  |  Overall Experience 
Rating:
5.0

Nice staff and very accomdating

raul daniels  |  First Impressions 
Rating:
5.0

Great job

sharon sims  |  Overall Experience 
Rating:
5.0

For the past 2 years the staff was very friendly and helpful with our storage! We were relocated out of town to Reno and now that we have returned they made us feel welcomed back and our things safe

Rosa and Augustin Gonzalez  |  Overall Experience 
Rating:
5.0

Thank you for your good Service

CORNET AUSTIN  |  Overall Experience 
Rating:
5.0

Na

wanda smith  |  Overall Experience 
Rating:
5.0

Great customer service. The facilities are really clean here.

Nathaniel Fernandez  |  First Impressions 
Rating:
5.0

Good jobs

S B JAMES  |  Overall Experience 
Rating:
2.0

One of the reasons why we closed our unit is because the monthly rate kept increasing. I moved my stuff to a place where the rates will never increase and of course are considerably lower then UHaul

JAMES JOHNSON  |  Overall Experience 
Rating:
5.0

It was fine but the prices went up every year

CHAD FULTON  |  Overall Experience 
Rating:
5.0

Very friendly and helpful owners and staff would recommended them to family and friends.

tammy labombard  |  First Impressions 
Rating:
5.0

AWESOME

Troy Coke  |  First Impressions 
Rating:
5.0

Down to earth and friendly!

Veon and Esther Hughes  |  Overall Experience 
Rating:
5.0

Jerry and Lynn were Awesome and Amazing! Any problems that I may have had; they both addressed effectively! Thank you both so much for Everything! Blessings, Mari Gonzalez💋 Mari Gonzalez 💋

Mari Gonzalez  |  Overall Experience 
Rating:
5.0

The whole experience was wonderful. Easy set up and when we were ready to move out easy to leave. Thank you

Armondo Williams  |  Overall Experience 
Rating:
4.0

NA

Lisa dorough  |  Overall Experience 
Rating:
5.0

Everyone I had the pleasure of dealing with were very professional and courteous. They were always available to help!! Whenever a need arises I will be sure to visit the Laveen store.

Charles Robbins  |  Overall Experience 
Rating:
5.0

Yes Lynn is amazing

veronica bonita  |  Overall Experience 
Rating:
5.0

This facility is consistent and efficient, and after using them now 3x's for extended periods, I will continue to use them should the need arise, even if it's out of my way.

Ingrid Bohannon  |  Overall Experience 
Rating:
5.0

Staff very helpful.

Debra Lemle  |  Overall Experience 
Rating:
5.0

Overall good customer service experience.

JACQUELINE VALENZUELA  |  Overall Experience 
Rating:
5.0

Always professional and friendly !!!! Always have the right answers and were easy to communicate with. They know what they are doing and do it well !!! I go out of my way to recommend them whenever I

Steve James  |  First Impressions 
Rating:
5.0

I have rented storage space from this location for several years. It's a great facility and the personnel are fantastic! Would definitely use them again for needs in the South Phoenix area.

ERIK TEST  |  Overall Experience 
Rating:
4.0

We appreciated the use of a clean, lighted area that was secure.. we also liked that it was easy to access and when we were ready to take our items out that was easy too.. thanks to all the staff..

Barb Moskal  |  Overall Experience 
Rating:
5.0

Thank you kindly

michelle canton  |  Overall Experience 
Rating:
5.0

Jerry and his wife were awesome and helpful people.

Rick Rogers  |  Overall Experience 
Rating:
5.0

Excellent customer service. From the initial call to me to the truck drop off. I also appreciated to find my storage so clean. I'm NOT a 1st time storage renter. So I know what is to be expected.

Larry Lee  |  First Impressions 
Rating:
4.0

Many years of great service and easy access. Jerry and Lynn were very nice and helpful.

JASON REICHENBACH  |  Overall Experience 
Rating:
4.0

Need security at night

Timothy Morgan  |  Overall Experience 
Rating:
5.0

Very friendly and extremely helpful!

Jenna Navarro  |  First Impressions 
Rating:
5.0

Lynn and Jerry are AMAZING!! The help with any issues that may come up and work with you through it all. The property is always clean and well taken care of.

CHRISTOPHER FISH  |  Overall Experience 
Rating:
5.0

Super, super nice (and good) people. Staff was very professional and courteous. The facility is very clean, and accessible. Highly recommended.

darrell reagan  |  First Impressions 
Rating:
5.0

Very friendly and accommodating staff! I’ve rented from them twice and would do it again in a heartbeat!

Pamela Powell  |  Overall Experience 
Rating:
5.0

You guys are doing an exelente job Thank you

raul delamora  |  Overall Experience 
Rating:
5.0

Thank u

patricia villela  |  First Impressions 
Rating:
5.0

I rented a storage from them 2 years ago, it was such great service that , when i return to arizona i went back to them I love it there, i could have gone to any of hundreds of other storage

Denise Fahey  |  First Impressions 
Rating:
5.0

Great service. Friendly, courteous, and helpful.

vernell ball  |  Overall Experience 
Rating:
1.0

They wanted to charge me a 3 month fee for a storage that i had already left empty and that i was not using, i called multiple times to see what was the prob yet they still wanted me to pay for no rsn

hugo gonzalez  |  Overall Experience 
Rating:
5.0

I made my comment in the questions above

robert brown  |  Overall Experience 
Rating:
4.0

Thank you

daniel casados  |  First Impressions 
Rating:
5.0

Great and friendly knowledgeable staff!!

marvina thomas  |  Overall Experience 
Rating:
4.0

Jerry was very helpful; answered all our questions and was patient while I called our emergency contact for information. Easy check in; storage unit very clean!

danielle lloyd  |  First Impressions 
Rating:
5.0

Jerry and Lynne were great. Always ready to help and handle problems that could happen.

RANDY STROBEL  |  Overall Experience 
Rating:
5.0

The team was real nice and I got the first month free for storage

Terra Bailey  |  First Impressions 
Rating:
5.0

Great little storage place.

GINA COPPOLA  |  Overall Experience 
Rating:
5.0

They were very helpful and made the process fast and simple

Jason Plein  |  First Impressions 
Rating:
5.0

I didn’t visit much in the 3 years I rented a unit. I was happy with the experience because they made it easy to get in. I was mourning the loss of my mom and they were really understanding.

JANICE MCALISTER  |  Overall Experience 
Rating:
5.0

He was informative patient and nice Great Customer Service

Cristal robles  |  First Impressions 
Rating:
5.0

Moving can be a stressful event. Jerrys staff was exceptionally accommodating to my availability and needs. I highly recommend them for your future storage/moving needs. Thank you!

Veronica Mendoza  |  First Impressions 
Rating:
5.0

All employees there always willing to help.

Juan Astorga  |  Overall Experience 
Rating:
5.0

Lynn and her husband are outstanding and they represent the company well

Pernell Patterson  |  Overall Experience 
Rating:
5.0

Excellent

irving lopez  |  Overall Experience 
Rating:
5.0

Very friendly and easy to get along with and very helpful specially at a last notice change on storage units.

reuben garcia  |  First Impressions 
Rating:
4.0

The lady at the counter was helpful the storage contained my aunts property who had passed away

betty stevesons  |  Overall Experience 
Rating:
4.0

Satisfied with the unit and customer service.

GWENDOLYN MCKENZIE  |  Overall Experience 
Rating:
5.0

Thanks to Eileen.

LADY PROVENCAL  |  Overall Experience 
Rating:
5.0

Great service!

RUSTY DUNGAN  |  Overall Experience 
Rating:
2.0

Don't like that the monthly rent is not prorated if you exit the rental early

John Walter  |  Overall Experience 
Rating:
5.0

Jerry and the staff was great. They made my moving experience pleasant.

Mischa Scott  |  Overall Experience 
Rating:
5.0

Staff at t his location is awesome.

stacey pablos  |  Overall Experience 
Rating:
5.0

Excellent service!

Roxanne Albright  |  Overall Experience 
Rating:
5.0

Great people to work with. Very pleasant

Henry Vernwald  |  Overall Experience 
Rating:
5.0

I love this Uhaul facility . For the last 6 years this is the only location I would even consider renting from. Whenever I rented a truck, dolly or my storage unit, I was always greeted warmly.

Lanette Flint  |  Overall Experience 
Rating:
5.0

👍👍👍

Bryant Ball  |  Reservation 
Rating:
4.0

Lynn is definitely patient and understanding. Thanks for working with us !

ALYCIA CHAMBERS  |  Overall Experience 
Rating:
5.0

Great customer service

HENREY HANSEN  |  Reservation 
Rating:
5.0

Very good good customer service, very helpful.

Juan Astorga  |  Reservation 
Rating:
2.0

Everything was fine. Except the fact that the rooms have a opening on the walls . My stuff was all dusty. In that case I leave it outside my sisterhome. Very BAD DESIGN. NOT HAPPY BECAUSE OF THAT.

angelica ortiz  |  Overall Experience 
Rating:
5.0

Awesome people!

KARINA JASSO  |  Overall Experience 
Rating:
5.0

Thanks Lynn & Jerry for your help and time. Appreciate it much. Blessings to you Take care

SIERRA MEADOR  |  Overall Experience 
Rating:
4.0

prices are a little high for long term storage.

judd mcdonald  |  Overall Experience 
Rating:
5.0

Truck and storage unit AND customer service were all that we could ask for and more! I would definitely recommend this location.

kym boukas  |  Overall Experience 
Rating:
5.0

My family and I had our units for several years and our stuff was always untouched, staff was always helpfull all the time.

LYDIA MONTANO  |  Overall Experience 
Rating:
5.0

Convenient 👍

brandon gilliard  |  Overall Experience 
Rating:
4.0

Great

darrell may  |  Overall Experience 
Rating:
5.0

Your staff was very help full

Raymond Torres  |  Overall Experience 
Rating:
4.0

The fact that you have a dump station puts your facility above the rest.

Marta gutierrez  |  Overall Experience 
Rating:
5.0

Great facility and friendly staff!!!

Michaela Kelly  |  Overall Experience 
Rating:
1.0

over charged for a dolly, no lock on the bed of the truck, and it was dirty in the bed of the truck and guy tried to lie about it.

Ashley Davis  |  Overall Experience 
Rating:
4.0

The earlier closing time on Sunday was a bit of an inconvenience but they were Always very helpful and courteous ..

sheri tompkins  |  Overall Experience 
Rating:
5.0

Staff was very professional, friendly, and performed there tasks in an expeditious manner. I'd gladly use this facility again.

Darrell Wallace  |  Overall Experience 
Rating:
5.0

Staff is friendly and helpful

DANIEL PETTY  |  Overall Experience 
Rating:
5.0

Great people n place! All went well during a very rough time in r lives. Thnx 4 all ur help n if I ever need u again I will use u again n recommend u!!

Yolanda Marquez  |  Overall Experience 
Rating:
3.0

I was told my monthly rate could be prorated if i pulled my RV out in the middle of the month. When i went to remove it the office told me they did not prorate. Not happy about this,

DAVID LEE  |  Overall Experience 
Rating:
5.0

U guys have great service

JAMIE RAMIREZ  |  Overall Experience 
Rating:
5.0

.

April Ortega  |  Overall Experience 
Rating:
5.0

NA

Carrie Davidson  |  Overall Experience 
Rating:
5.0

I always felt safe, even at nighttime in my year of renting space. I knew my things were secured when I'd leave. And they have a great staff with AMAZING CUSTOMER SERVICE! Thank you so very much.

natalie Graham  |  Overall Experience 
Rating:
5.0

Amazing experience from beginning to end!

michala cross  |  Overall Experience 
Rating:
5.0

The whole moving experience was as convenient as it was because of Uhaul!!

Douglas Basye  |  Overall Experience 
Rating:
5.0

Very Very Very Pleased with the service I received.

Sheena Gittens  |  Overall Experience 
Rating:
4.0

good condition and a fare price.

ALFRED MERWALD  |  Overall Experience 
Rating:
5.0

Thank you

SIBLE BAILEY  |  Overall Experience 
Rating:
5.0

I would recommend to anyone! Thank you!

MARTIN MCDONALD  |  Overall Experience 
No reviews have been submitted for this location.

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