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LaNell W. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Lapalco Blvd
Testimonials From Recent Customers
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When I got the app to get into the where my account was it asked for a verification number, when pressed the box my key pad didn't and did not know to get verification number, I had to wait next day until I talked someone how navigating the page, and when I returned the truck, I went to the app return that page needs replaced something easy it took 3of us trying to navigate this return app almost minutes in the middle of the night is not good this my opinion,but the employees were awesome new there job well when I reserved the truck the truck was perfect
francis K.Do not charge when the person did not use the Truck to move any thing and the touch was brought right back.
Louella H.Trash dumpster overflowing and area for parking very limited.
Mark M.They didn't have any follies despite the fact that I ordered 1.
Asreale W.The staff here was very helpful and professional in answering my questions and the place was near and clean.
LATRONDA W.The light doesn't work. There was no lock in the unit like my correspondence told me there would be - had to talk to associate, it was in my truck. The door is rusty & I believe it's undersized.
Kelly M. | Online Move InExcelente
Joseph M.No one showed me around the truck, to make sure if any damage was already on truck. I was given the key and truck number. The worst part, there was no dolly on the back of the truck.
CHRISTY F.We reserved 2 furniture movers and 1 appliance dolly and it was not available when we picked up truck at this location. We asked to have contact other stores and the the one in Gretna/Oakwood did not have these items either. Then we asked for the the store in Westwego to be contacted and no one answered, then I asked if the manager had a cell phone number to the another manager there to see if they had any available, but he said that he was not going to call them, because they would not rent to us because we never rented vehicle from them. This is not good customer service to me if you have to tell and/or ask them to do something. When I said why did you take the reservation if the equipment is not available and I was told they would not turn down a reservation. Keep in mind we had people and a place of business that was waiting for us to move furniture. This was a very BAD experience. not to mention before we even left the parking lot the milage was marked on the paperwork as being 5 miles less than what was on the the actual truck, so we would have been charged $5 before we even pulled out the parking lot. Thank God this was caught by my husband and checked prior to us leaving the facility. NO URGENCY OR ACCOMODATION. They did have furniture dollies available for sale for $19.99, but they would not let us use those. Now that would have been great customer service knowing that we reserved the equipment.
Phillip S.Friendly, helpful assistance.
RAYMOND M.Everything was good
JOSEPH Q.The two young men who helped me displayed excellent customer service skills. They were very patient, helpful, and polite.
Leslie L.Nada
mechia B.Jordon was amazing. He did everything he could to make things right when there was a glitch in the process. He truly went above and beyond.
Stephanie C.There was an a very obvious rodent problem…all my person belongings were either eaten up by or pooped on by rats. Literally paid almost $200 a month for my stuff to be destroyed
Amjad K. | Overall ExperiencePreviously a long time storage renter, also, vehicle renter. This facilitys personnel have always performed professionally. You have great individuals here!
Jack T.The young guy is always very pleasant and helpful. Gracias
warren J.Continue to pay attention to the details. I gave a great review but remember neatness counts. Make sure wires arn't just hanging from the bottom of vehicles or touching the ground. Use zip ties. Excellent service . The techs were great.
Lionell A.I got a truck two weekends in a row, both times the young people was very helpful.
warren J.MAKE SURE AIR CONDITIONER MAX-AIR FUNCTION WORKS. OTHERWISE, CAN'T COMPLAINT. THE TRUCK WAS THE RIGHT SIZE FOR ME TO GET MY JOB DONE.
JD L.The best
Abdallah S.Everything was smooth and could not have been better! Thank you to the staff for an excellent experience.
lance R.Get rid of Jamal Jenkins at 2340 Lapalco in Harvey, La. His customer service is beyond horrible. He wouldn't even open his mouth to communicate. He kept using his hands as gestures instead of opening his mouth when questions was asked. When he did open his mouth, he was mumbling so bad, I just gave up trying to talk to him and just figured everything else that I needed on my own. The nice cleaning lady that was there answered most of my questions and was even trying to get him to communicate better. It was a really sad encounter. I think he should have stayed home.
chastity D.Office staff have always been caring and friendly, They all do a wonderful job in helping with what ever you might need, keep up the good work, this world 🌎 needs a lot more caring people.....
ANNA P.The young lady here was friendly and helpful. I was able to drop off my equipment and leave in about five minutes. ¡Gracias!
John P.The manager who waited on me was very very poor.
Delona B.If I Reserve a vehicle at one location I expect to receive it from that location or receive a courtesy call not show up and be directed to another location
Tiffany L.This location is always clean trucks and equipment are top notch and far as salesman associates very professional and ready to assist.
Mariam L.I LUV THE WORKERS @ YOUR LOCATION REAL NICE AND PROFESSIONAL
TIMOTHY M.You're Staff are very friendly and helpful..... Thank you all for your service.......
ANNA P.Only improvement would be some sort of elevator system to access 2nd floor. If this location wasn't so conveniently located, I would have definitely chosen somewhere else that didn't have stairs.
John N. | First ImpressionsBy far the best UHAUL I have personally dealt with. Staff was very personable and friendly. Keep up the great job!
Jared L.Jordan was very helpful. He was professional and very bussiness-like. I enjoyed the visit
Joe H.Have vehicles when we need them the most and keep the staff who were very helpful in giving me the truck I needed
James S.Gas was really LOW upon pick up… asked the sales representative about it he said it was on a half a tank it WAS NOT he did nothing about it. Butttt thanks for the rental I was able to into my new home…
Carmen C.I think as a company it would benefit the company to review the overnight return fee. If an individual is returning a clean, fueled truck overnight, they are helping business needs by getting the vehicle back ahead of schedule to ensure business moves without hesitation don't penalize us for helping you meet the demand
Karl F.Very friendly helpful staff
Lisa B. | Overall ExperienceVery excellent supportive staff. I felt like family after a while.
JOYCE F. | Overall ExperiencePlace is way to small and way to cluttered to get around. BIGGEST problem, that will absolutely point me to anyone but uhaul in the future- is it really worth it to FORCE customers to input their private PIN numbers into the machine on VISA accepted debit cards? I was trapped, helpless and coerced into giving up my PIN because your machine wouldn't would be accept it as visa- like any other reputable company has and does. A feeling I refuse to experience again at the financial reward of your company. I will not be on the next hack of personal information. A problem that uhaul doesn't seem to care a bit about.
paul F.Very good service,thanks.
timothy T.Super fast and easy the staff is very friendly which is rare around here
Preston O.All went really smooth. The manager, Jordan, was very helpful and has a great personality.
Madelin H.Excellent service
Aurbey T.Easy in and out. Good customer service
micheal H.Driver should let customer know they are there Driver should have let me know he was there and took him much longer than promised I had to mompleyr move in rain whereas if he had been there quickly may have missed most of it. I can't verify any of his times other than it was hours after we spoke
Maria W.Truck was clean. Only complaint I have is that the headlights only work on high beams
micheal H.Employees were sitting around doing nothing. No greeting when I walked in. Little to no instructions on how the process worked. Overall a huge turn off.
Brian A.Fast and friendly
Mark L.Truck was ready on time. Pick up was easy.
louis L.Staff are helpful and friendly. Environment control was effective. Affordable.
Louis L. | Overall ExperienceThe young man that assisted me in this rental was excellent. Great people skills, spoke to me and not at me, intelligent, caring, understanding, knowledgeable of the processes. If he is not part of the management team he should be. Working for Shell as an engineer I managed many people. He would have been on my team.
DWIGHT S.Been a customer for almost 10 years, awesome place , clean and we'll maintained.
FRANCISCO A. | Overall ExperienceThe man who rented the Truck to me was excellent! I believe his name was Jordan Haynes if I remember correctly! His knowledge of Uhaul was very helpful! If I was the owner of this location. I would put this man in for a raise! Because I feel he deserves it!!! He was also one of the friendliest people I ever met ! Whatever Uhaul does they better not lose this employee! My name is William Brosonski I would highly recommend to all my friends and family to use the Uhaul location! Thanks again Jordan!!!
william B.Everyone was very friendly.
Christi A.The guys in the office were always so nice and helpful.
shannon T. | Overall ExperienceI said below Average and the only reason why is because they staff was rude and on top of that they did not have any camera and there was a guy in side the guy at night was following me so I stay in my car and oh most hit him trying to get away
Isiah T. | Overall ExperienceI was looking to rent a concealed unit to store a car. The information provided was not clear. It sold me a outdoor parking spot instead of what I was looking for.
Lottie B. | Online Move InThe two young men that helped me did a fantastic job
Tyris T. | First ImpressionsAttitude at counter. Guy helping me was also on a personal phone call at same time with his ear buds in. I got a quick refund on unit.
Mykle B. | Online Move InGreat customer service from Mr. Jordan Hayes and his staff!!
Valerie D. | Overall ExperienceGeneral Manager and staff was very friendly and helpful! I would definitely come back again
Rose H. | First ImpressionsI got my things out of my storage and in one of my bens there was a dead mouse I was very upset
Michelle M. | Overall ExperienceStorage unit was not I-315 climate control . Some wood pieces had mold, the rats were horrible they pee, poo,chewed clothing etc. Just had I did not have to leave merchandise any longer…When speaking to a worker they mentioned he do not go in the units. Well it's over and glad to return home in Alabama…Would recommend but tell them to check storage periodically.
Cerise L. | Overall ExperienceI didn't really use it for I realized I made a mistake in size and that facility didn't have a larger one No one answers the phone so I had no choice but use the move out option. Just wish I could had gotten my money back but guess that was my fault
Kristofo C. | Online Move InJoseph be attendant at the store in Lapalco where I decided to do my business was very carefully listening and understanding of my needs)) For this is the reason I gave these rating to U-Haul.
Christina H. | First ImpressionsI recommend this location. I've had my storage almost a year and staff was always nice and extremely helpful. Shoutout Jordan manager and staff.
Strateshia A. | Overall ExperienceExtraordinario servicio al cliente
Marlene J. | First ImpressionsWalk up into the office too many times with no help insight, always no employees to help
Richard C. | Overall ExperienceI'm thankful
MICHAEL G. | First ImpressionsThe store manager Jeremy was an attentive and courteous young man. When there were any issues or concerns, he was very understanding, respectful and responsive.
Lachelle H. | Overall ExperienceYoung Man Who Help Me Was Very Kool
RONALD P. | First ImpressionsIt was ok
IESHA W. | Overall ExperienceGot unit at 455 pm loaded truck returned around 600 pm no lights on around storage light in unit was busted but yet storage unit said good could have artless had a light in it
Shawn T. | First ImpressionsThe storage unit was rented to me dirty. So I cancellled the contract and went to public storage and rented the unit from them
laurie m. | First ImpressionsThe light in our unit never did work......staff was ok at times.....couple of employees seemed distracted while attending us at times.
Michael V. | Overall ExperienceI didn’t like there is no turn around in the facility but staff was nice and storage secure and clean had an issuer on billing originally but the manager corrected it.
Kelly T. | Overall ExperienceFriendly, good costumer service,
Melvin h. | First ImpressionsWe reserved a climate control large unit, when we arrived there was only one unit available which was not climate control and very small unit. i had to take it out of desperation for a move next day and no time to look elsewhere. Why reserve a space if it is going to be given away to someone else? The unit has no light, appears it was torn out.
Mary C. | First ImpressionsMy experience with Lapalco Uhaul was Extrodinary. The supervisor Mr. Jordan was very professional and patient my entire stay with Uhaul.
Jimmy L. | Overall ExperienceAwesome!!
Sheila V. | Overall ExperienceThanks for everything it was excellent and Convenient.
Sheila V. | Overall ExperienceThe staff are always helpful, professional and friendly. Definitely, would recommend to friends and family.
Eliseo C. | Overall ExperienceThe manager went above and beyond to ensure I could get my stuff into storage and even helped back out the truck for me.
Marlene W. | First ImpressionsCustomer service was complicated. Each time I called to get clarity on anything, I was placed on hold for more than 10 minutes and the disposition of the rep was nasty. This was a common thing at the Lapalco in Harvey business. Each time I entered the building, it was quite junky. It looks like they're going out of business.
Yvette J. | Overall ExperienceThis will be the last time we use uhaul. Experience was horrible from start to finish especially the Harvey location. We pulled in and walked in the building and where told I'm on the phone with my momma you have to wait. 4 minutes later is when we finally started getting help if you want to call it that. We where eligible for a free month storage in a climate controlled unit when we arrive thats not the case. They tryed to charge us for the month and then it wasn't even a controlled unit. After getting 2 managers they finally agreed to hold up to the offer. Not a climate controlled unit. We where then displaced because of hurricane Ida. We called to see if they could pro rate a few days because we where not in the area where told no very rudely. Told us that if we didn't have the stuff out by thrusday the 16 by 4 we would be charged again. We dropped everything and came to get the stuff out when I went to check out I was again almost charged for somthing that was agreed apon. After 20 minutes waiting for a manager to come assist me to figure it out and talk about the damage to my materials in the unit was rudely told nothing we can do here have to claim online. Horrible customer service no one I know will be renting from your company.
Robert K. | Overall ExperienceStaff was awesome.
JOYCE F. | First ImpressionsCustomer Service is like no other in the business AAA 100 satisfaction. Thanks Jamie PG
Jamie G. | First ImpressionsI definitely would use your storage facility again, very efficient and well kept .
Hilda l. | Overall ExperienceIt was ok besides when u reserve a unit on your card it does not mean rent to someone else I have been giving the run since I got the U-Haul and storage never again for me
ERNESTINE S. | First ImpressionsThe people who work here are very helpful:))
Mia K. | First ImpressionsI had a great experience with that location
Fred G. | Overall ExperienceND
CAROLYN W. | First ImpressionsThe manager Jordan was amazing and very helpful
TERRI S. | First ImpressionsJordan he is so sweet ❤️
Shantrell L. | First ImpressionsThe general manager Jordan was beyond awesome. Highly recommended..
Strateshia A. | First ImpressionsHorrible to say the least. Almost a week waiting to hear from a customer service representative. Faulty equipment. Lack of facilitation. No communication on processes and alternative processes. Lost a sale on furniture that I had advertised. Couldn't get into the building using access card. Had to return the truck before being able to use it. Only truly helpful person was Travis in Roadside Assistance. I can keep going... next time I will rent a truck from Home Depot and a unit elsewhere. Worse $200 spent.
LUIS W. | Overall ExperienceNo elevator access to second floor units with steep, tight, long stairwell. Absolute deal breaker.
Mersini K. | Overall ExperienceSome staff members were great, but the store manager was horrible. I was charged for a storage space I did not have access to and I was accused of putting the wrong lock on my storage even though I bought the lock from their store. When I shared this information with an employee and the manager I was threatened by the manager that my lock would be cut off if I did not come to remove it. The lock was on the storage space they charged me for but I did not have access to it. Needless to say I will not do business with this facility again. Most of the staff members were truly great and helpful but that manager has got to go.
Chenice S. | Overall ExperienceThe manager Mr.Jordan and his staff is Awesome. Very conscientious and check everything. Friendly and respectful.
Ivy M. | Overall ExperienceLight near storage unit should be fixed it made it difficult to see other than that I had an amazing experience with the storage facility
Timmona W. | First ImpressionsCustomer service and better communication needs to br improved
Latonya J. | Overall ExperienceWhen I got to this unit I wanted a big unit. After applying for the unit I was given three separate small units which would have not fit any of my big furniture. The building was also unsecured and had a broken door.
andre l. | Overall ExperienceWhen I first got the unit I had problems but once the young guy Jordan took over I had no problem after he even gave me the option to choose a buzzer are a card to get in and out the gate due to me have a problem with the card that I was provided but he said they been had the buzzer I would recommend dealing with this guy any day.
Brian B. | Overall Experience