Totally satisfied!
PATRICIA MCustomer Reviews for U-Haul Moving & Storage Of Lake Wales
Testimonials From Recent Customers
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This location is great the trucks are always clean and in good shape. Tina the Manager does a awesome job and she give great customer service.
JIMMIE RGreat customer service!
TIFFANY PAfter many years we must say the attention and service could not have been any better. We have always highly recommend the staff and will continue to do so.
Michael B | Overall ExperienceThis is a great service location
Michael BFriendly & helpful staff
ROBERT BExcellent service and friendly management!
PASCUAL RTina and Brad were excellent and very professional in my interactions and concerns over my storage unit and truck rental.
LUIS O | Overall ExperienceOnly 5 parking spots for customer's and vary tight parking also had to park along US hwy 27 in the dirt with traffic going 55 mph.
ROBERT HProvide a valid phone number if you have problems
DONNA HI was instructed to return the equipment and drop the receipt in the key box I did as instructed I even took a picture it was delivered at 6:53 the very next morning. I received several telephone calls inquiring if I returned the equipment. I was at work not allowed to be on the phone . This was very unprofessional business!!
KEMA WGreat experience! Friendly and polite . God service!
PATRICIA MThe receipts cannot be enlarged on my mobile device. The prints are very small and not legible
SAMSON NNice facility however the front entrance/ parking is too small. I was one of two customers and had to compete for one of 4 parking spaces as 3 were already taken. Other customer blocked me so I was delayed trying to get out to hook up the trailer that I rented. It was awkward.
PETER MPERFECT
LUIS MThank you for minding our belongings over the summer months. We were confident that your facility was of the utmost secure and well maintained.
Catherine O | Overall ExperienceVery accommodating and convenient location.
DAVID Rway too many e mails and texts from you. Over ten.
DANIEL OWhen I checked in at the front desk, the owner of this facility helped me. He made the process pain-free and simple. I never feared for my belongings in storage while they were there, and the access hours worked great for me. Thank you for helping me!
SUSAN N | Overall ExperienceI had no issues with this U-Haul facility however the original one I was talking to on hwy 27 where the Sizzling Grill is had me in a mess. She sent us to a location on Capps Rd. Off of highway 60 East. The place was a disaster. We had no idea how to use the automated (not) system. That facility on Capps road I would not recommend to anyone. Thank you Gwen Thompson
gwen tThe storage facility was nice and clean but I noticed in the last few months there were more roaches in my unit than in previous months and I had the unit over a year. Other than that it was well maintained.
Janira R | Overall ExperienceThe facility was fine except for the fact there were trucks in the way of the door. Most of the time we had to park in the middle of the isle to load or unload our boxes. They need more room for the trucks and trailers they have on site. Also one small point I checked out 11/2/2024 no one got back to me until 11/4/2024 because I had to call and remind them I was gone. The day I left I spoke with 2 people in the office.
Pamela B | Overall ExperienceVery convenient location. Understaffed, so had a bit of a wait.
WILLIAM CThe engine light came on soon after we picked up truck. No problems during the 1000 mile drive but suspect that it needed oil change. Also rear view mirror on passenger side needed adjustment but needed a tool we did not have.
STEPHANIE SExcellent and very professional location and staff!!!! Repeat customer and will do more in the future!
LOUIS CTina was always very helpful.
DAVID T | Overall Experienceservice here was above and beyond great. no improvements need here. keep up the excellent work.
ALFRED PWill rent again
Billy W | Overall ExperienceUn servicio muy Bueno sus empleadas muy amables .
ANGEL LService was prompt and courteous. I felt I was valued, and I will definitely return when I need a vehicle.
JAMES CNothing rent only here because so good
LEONARD JStay as you are. Great company and great employees. Gracias.
CARLOS ATina and her employees always take care of my rental needs with a smile.
JAMES MThe service was excellent from all employees.....
LUIS OAlways welcoming and able to be flexible when needing to extend equipment
JERROL WVery good customer service, even while the AC was inop and it was super hot inside the office.
Alesha R | First ImpressionsReturned truck at 4:30 PM. Upon return was told I would be emailed a receipt. Never received. Had to call Uhaul Customer service to obtain my receipt at 6:30 PM.
RAYMOND JManager was on it! Excellent service and all without power from Milton.
Roger WNothing everything was excellent
marketta oI am beyond pleased with the service as well as their professionalism. I know where to go the next time I need to rent a U-Haul.
MILAGROS SThey forgot to give me my dolly I paid for and I tried calling multiple times and to no avail. But other than that pick up and return was pretty seamless and the guy (he was the only one working) had a lot of other people so I can't be too upset.
MAKAYLA OAll ok
XAVIER Di rented a 5x9 trailer at 7:30 am, and 15 miles down the road my hitch ball loosened, disconnected from the receiver and the trailer broke away. It cost me an hour waiting for roadside assistance to resolve. Fortunately their work was appropriate. A credit should be issued!
DAVID LVery nice people. Great customer service. Excellent Facility well maintained.
Christopher M | First ImpressionsExcellent service! Keep up the exceptional work Brad and Ms. Tina!
EDGAR LNone. Customer service was excellent
THEOPHILUS AFree pizza and beer
LEWIS OGreat customer service.
Theophilus ACouldn’t use the equipment that I rented because car couldn’t load, brought back within 20 minutes of renting and I wasn’t offered any type of refund or credit…
SEAN DWe were able to switch from a truck to a van with no issues. Van was exceptionally clean. People the very helpful and professional! 6 Stars if I could.
JUAN LLake Wales U Haul is the Best!
DANTE VThey said they would email my final receipt but I have not received. Please send.
DAVID PThe lovely lady at this location was very knowledgeable, friendly, respectful, helpfull and informative. She went above and beyond making sure of what we needed was a good fit. The only improvement I can suggest is if they served lunch. Not that I expected it.
JAMES FThe customer service is also excellent. Friendly, knowledgeable and very helpful. Gracias
CAROL JEverything is perfect
NESTOR SProfessional staff and always an easy process. A++
JOSEPH KSuccessful trip from Florida to Ohio one way. Agents were professional in Florida not so much in Ohio. Agents who "assume" people know where to go on U-Haul property are assuming too much.
PATRICIA AEveryone was very professional.
RICHETT CAll was. Great
MARVIN ZServicio al cliente de excelencia.
JESUS EEverything went quite well, in and out quickly.
BROOK JThe young fellow who works here had us checked in within minutes. This facility I have dealt with in the past and has always exceeded my expectations. They have always been open and this allows my rental to be returned to the secure yard and not just dropped unsecured in a bad neighborhood.
KENDALL DTruck driver Cabin had a funky smell to it
Josue EThe staff is friendly and very helpful. Renting from this location is always is always quick and easy.
ANTHONY BI need to make sure the invoice has the right information. They charged me for two dollies, but I only rented one.
LEEKELL BThis location is the best
CARLOS Rgreat service as always. Highly recommended!
LEWIS OGood overall
ERIC CExcelente servicio
YAIMARA TGreat folks running this place however due to all the lots around the facility being cleared rats destroyed a few of my items some of which I can never replace. I didn't have the insurance so it's on me. Just wouldn't put my stuff there until all the vermin leaves. Again! I really had no problem what so ever with the people running this place they went above and beyond anytime I had questions. I had two different units for over a year and this vermin problem is new . I've never had issue before. I had to remove my items and make other arrangements. Not everything can be replaced and I couldn't take the chace. UHAUL couldn't help me. The folks at the facility called and apologized to me which I appreciate
James B | Overall ExperienceGood service
Kyle J | Overall ExperienceIt's extremely hot in the unit. There was dead lizards and dead roaches on the floor prior to me moving my items in the unit. I would not recommend the unit.
Justin W | Online Move InI am very pleased with my service while at this facility. I have been there for a substantial amount of time and I haven't had any issues with having my belongings stored there. I would recommend it wholeheartedly. I would like to thank you from my heart.
DAPHNE G | Overall ExperienceNever had a problem everything is well maintained.
Jilmary C | Overall ExperienceFacility was conveniently located within 3 miles of my home. Staff was friendly. Unit was keep clean, dolly was provided for moving materials. One stop shopping provided unit and truck for my move. Overall a great experience.
frances m | Overall ExperienceEasily booked to start services within an hour of reserving unit , fairly priced and good service in general.
Andre M | Overall ExperienceI don't believe I have ever been treated like I was more valued than everybody else, until I did business with the U-Haul in Lake Wales Florida. The entire staff was always extremely accommodating, knowledgeable, friendly, and available for anything anytime. They made me feel like I was the only customer they had. The pricing was very competitive and more reasonable than most in the area.
lisa S | Overall ExperienceGracias
Rita S | First ImpressionsHaving looked at my furniture, I could not asked for better, they were in good condition, I was well pleased
patsy h | Overall ExperienceI would recommend having an extra attendant at the counter when there is a line of people waiting to be served.
Janice W | Overall ExperiencePlease keep the prices down Don’t raise them
ROBERT R | Overall ExperienceI had a storage unit for over 4 years, spent over$5,500 but if I was late, there was a late charge and then another late charge. This didn't reflect any type of customer appreciation people who use storage units are often in a right spot, a middle forgiveness would be appreciated.
Gary D | Overall ExperienceTina is a great manager, she's always polite, but fair. Brad is a hard worker and is always polite. I apologize I do not know the 3rd worker but he is very accommodating and polite. The location is VERY convenient as it's right off 27. For safety it would be safer if there were a left turn lane into the property. The posted speed sign in that area is 60. NOTE TO CORPORATE: THIS LOCATION NEEDS MORE STAFF! ESPECIALLY ON WEEKENDS/HOLIDAYS!
matthew a | Overall ExperienceThis is absolutely the nicest U-Haul facility I have ever walked into. The staff and management were phenomenal! I have already recommended this location to several people and will only use this location should I have a need for storage or truck rentals again. Thank you again for the wonderful service that you provide.
Stephanie R | Overall ExperienceExceptional customer service and experience is proficient in every way.💯
Rick R | Overall ExperienceSmooth and seamless process.
Andre M | Online Move InExcelente
Gerard S | Overall ExperienceTena did an outstanding job explaining everything, and helped us with the selection of products! Thank you Tina!
George P | First ImpressionsManager and staff very helpfully and courtesy we every customers at this location.
Jose A | Online Move InBest customer service all the way around. From renting a U-Haul or storage unit. The staff always went above and beyond. Bathroom was always kept clean.
CHRISTOPHER L | Overall ExperienceNice facility, very helpful, always has what I need.
Richard M | Online Move InWe just relocated from North Carolina and dropping off a 26' truck, car trailer and an enclosed trailer was so easy at this location. The two employees that my husband and I interacted with were very knowledgeable, professional and nice. We would recommend this business!
PAMELA M | First ImpressionsStaff on duty was outstanding and helpfully during our process for the storage and truck rentals
Jose A | Online Move InGreat fast service from this location… lady in office was very helpful but was very busy just by herself but she did best she could trying to help all her customers… would recommend
maria c | Overall ExperienceThank you for your help getting us set up with our storage locker. We appreciate your help.
Catherine O | First ImpressionsVery super very good lady she was very sweet very helpful I enjoyed talking to her and having her helping us god bless her
JOSE R | First ImpressionsAfter 3 years in this facility my personal and cherished belongings remained safe and as good as I remembered them to be. This is a wonderful, clean and secure place for all your cherished items. I would recommend this storage to anyone asking for my suggestion. Thank you for keeping my things safe.
lonnie b | Overall ExperienceHands down best storage and rental place in lake wales. Staff is extremely helpful, friendly, and they know what they are doing. I've been here over a year and never had any issues whatsoever. If you're looking for a safe place to store your personal belongings or valuables. This place will make you feel reassured. Overall great experience.
Jeffrey M | Overall ExperienceExtremely convenient
Gerard S | First ImpressionsNo parking, entry is difficult, and no one is ever in office.
Maria V | Overall ExperienceEveryone at u-haul was very accommodating and friendly and helpful. Would recommend this facility to anyone needing storage or truck rentals.
SANDRA G | Overall ExperienceI appreciated the clean & friendly atmosphere when we would visit our stuff. Loved all the moving merchandise we were able to get right there. Was a pleasure doing business here. Thank you all for a very pleasant experience.
JEAN J | Overall ExperienceThe staff was courteous and very helpful in all aspects.
Sam C | Overall ExperienceToo many uhaul trailers stored ion fenced area
RICHARD L | First Impressions.
Richard L | First ImpressionsGreat staff, knowlegable, friendly and extremely helpful. The bussiness is spotleessly clean and well cared for.
Wayne P | Overall ExperienceNarrow pathways with rental trucks parked in the way at the ends. Because of a truck return I would not use the facility for storage, they for the most part called me a liar about the return of the truck I rented!
Lace W | Overall ExperienceThe staff in my heart I thank was working with me and not working with me I explain I was on fix income which my bill was do on the 25 r the 26 but anyway I get my money on the third it was nice of them to let me go to the third but the late fee was a can of whoop in the butt thanku to the staff
maria r | Overall ExperienceMy first experience with a storage facility and I was highly satisfied. It held important items for my family and myself. It was so easy going to and from whenever we needed it. Gated made it all the better. I would absolutely recommend to any and every one. The staff was helpful answered all questions. There were updates being done on the site those people were nice and very professional. All in all I will always go back if the need should arise
Jae B | Overall ExperienceGracias
GARLAND M | Overall ExperienceI had my things in this location for approximately 5 years. I always knew my unit was secure. Tina and Brad are very helpful and they are available to answer questions The previous owners were very nice and helpful as well.
Frances W | Overall ExperienceVery friendly and welcoming.
BEVERLY D | First ImpressionsWe should be allowed to use dumpsters
lashonda w | Overall ExperienceTina was super helpful, pleasant, flexible & efficient. Very customer focused. Discussed options for storage needs and possibility of climate-controlled which I prefer in FL. When dropping off trailer later in the day, Brad (?) was very helpful, knowledgeable & quick to assist. all of this was on a Saturday and you all were very busy. You still responded quickly to my activity and made me feel like I was the most important thing you had going. Gracias.
ROBERT L | First ImpressionsThe people are the most helpful people and soooooo nice . God bless and thank you…
Scott H | Overall ExperienceThey are a great staff to work with
Robert E | Overall ExperienceThis U-Haul location has been nothing short of outstanding. The staff is amazing and the facility is clean, well lit and user friendly. Highly recommend!
Devon E | Overall ExperienceVery clean facility and the employees are extremely exceptional, they strive to help in everything. Thank you very much for the great service.
ERNESTO T | Overall ExperienceTina and her crew are the best!
JIM M | Overall ExperienceStaff was informative, helpful, polite, great customer service!
Randall G | First ImpressionsNo stress no confusion easy and breezy! In todays times that's a lot! They put forth a great effort
Jae B | Online Move InStaff was great
Sam C | First Impressions