Customer Reviews for U-Haul Moving & Storage Of Lake Wales

2,543 reviews

24789 US Hwy 27 N   Lake Wales, FL 33859
(South of Cypress Garden Blvd on Hwy 27 N, North of Home Depot East side of HWY 27)

(863) 439-4773

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(863) 439-4773

24789 US Hwy 27 N
Lake Wales, FL 33859
(South of Cypress Garden Blvd on Hwy 27 N, North of Home Depot East side of HWY 27)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Joyce B 
Rating:
5.0

Employee was very nice and helpfull

miguel n 
Rating:
5.0

Customer did not leave a comment.

Sheldon M 
Rating:
5.0

Customer did not leave a comment.

courtney e 
Rating:
5.0

Brad & Tina always provide great customer service.

Horacio M 
Rating:
5.0

The service person was outstanding. He really did an awesome job managing customers, keeping everyone happy and running things smoothly. Pickup and drop off were a snap. Will definitely use again.

James W 
Rating:
5.0

Customer did not leave a comment.

ryan c 
Rating:
5.0

Customer did not leave a comment.

Christopher C 
Rating:
5.0

Customer did not leave a comment.

ANGEL G 
Rating:
4.0

Tina is awesome!!! After Uhaul Traffic sent us all over the county that morning in 90 degree heat she took well care of me and then some. She knew what she was doing, and the pickup was without any issues. In fact the trailer was in order as she said it would be, and I had no issues completing my objective.

Kendall D 
Rating:
5.0

Customer did not leave a comment.

Matthew F  |  Overall Experience 
Rating:
5.0

Nothing you guys are great thank you .

michel d 
Rating:
5.0

Fast, friendly service and the truck was ready when I was.

Joseph G 
Rating:
5.0

Customer did not leave a comment.

NELSON W  |  First Impressions 
Rating:
5.0

increase customer parking area

jac h 
Rating:
5.0

Thanks Brad for the excellent service!

Edgar L 
Rating:
5.0

This is absolutely the nicest U-Haul facility I have ever walked into. The staff and management were phenomenal! I have already recommended this location to several people and will only use this location should I have a need for storage or truck rentals again. Thank you again for the wonderful service that you provide.

Stephanie R  |  Overall Experience 
Rating:
5.0

Excellent facility with friendly and knowledgeable staff! Highly recommend!

Janet B 
Rating:
5.0

I have no recommendations at this time.

Blaine S 
Rating:
5.0

Brad was accurate and explained everything very well. !

janet r 
Rating:
5.0

Customer did not leave a comment.

Johana B 
Rating:
5.0

Customer did not leave a comment.

Jacquemys M  |  Overall Experience 
Rating:
5.0

Brad did a great job of checking us out and accepting our return. Every business needs employees like Brad.

Keith S 
Rating:
5.0

Customer did not leave a comment.

Kimberly C 
Rating:
5.0

Great customer service. Above and beyond.

noel R 
Rating:
4.0

Customer did not leave a comment.

Suzanne C  |  First Impressions 
Rating:
4.0

Need an extra person, on second shift. Would of wanted my u haul check before I left, but to many ahead of me to be done. Didn't get my final receipt either.

Suzanne C 
Rating:
5.0

Customer did not leave a comment.

BLAINE S 
Rating:
5.0

Tina was very helpful

Scott D 
Rating:
5.0

The gentleman on staff was extremely helpful. The truck's check engine light came on prior to the end of my trip but he was able to ease any concern I had.

Marcos L 
Rating:
5.0

Get Brad some help at that location. He is awesome but he is only 1 person.

John H 
Rating:
5.0

Exceptional customer service and experience is proficient in every way.💯

Rick R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clinton G 
Rating:
4.0

Customer did not leave a comment.

ED H 
Rating:
4.0

Customer did not leave a comment.

al k 
Rating:
5.0

Customer did not leave a comment.

Steven D 
Rating:
5.0

Really appreciate the flexibility of this location. I had a reservation for later in the day, but needed the truck much sooner and they were able to provide the truck. Thank you.

John H 
Rating:
5.0

Smooth and seamless process.

Andre M  |  Online Move In 
Rating:
5.0

N/A

Robert S 
Rating:
5.0

I rent from this facility several times a year and always receive great service. Can't think of any improvements.

Glen P 
Rating:
5.0

Customer did not leave a comment.

ESMERALDA N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEANETTA A  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

GARY P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angela B 
Rating:
5.0

Tina was very informative about the process and was kind enough to check my electrical system before your towing trailer was picked up.

Steven G 
Rating:
4.0

Customer did not leave a comment.

william l  |  Overall Experience 
Rating:
5.0

ALWAYS polite, courteous and quick. The BEST Uhaul place I visited.

timothy a 
Rating:
5.0

Excellent

Gerard S  |  Overall Experience 
Rating:
5.0

Smooth transition and professional staff

Ronald P 
Rating:
5.0

The staff was great and my rental experience went very smoothly

Greg G 
Rating:
4.0

Customer did not leave a comment.

luis m 
Rating:
5.0

Awesome job! Great Customer Service - we run location!

Thomas C 
Rating:
5.0

Customer did not leave a comment.

william o 
Rating:
5.0

Brad and Tina both exceed expectations every time I rent. They are very efficient. The equipment is clean. Both are very professional. I highly recommend this facility. Thank you!

Horacio M 
Rating:
5.0

Tena did an outstanding job explaining everything, and helped us with the selection of products! Thank you Tina!

George P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mable T  |  First Impressions 
Rating:
5.0

Everything ok leave it alone not broken do not fix

Gerard S 
Rating:
5.0

Owner/Manager was very professional and providing great assistance.

Mike B 
Rating:
5.0

Customer did not leave a comment.

richard p 
Rating:
5.0

Customer did not leave a comment.

John L 
Rating:
4.0

Customer did not leave a comment.

steven g 
Rating:
5.0

Customer did not leave a comment.

PEDRO A 
Rating:
5.0

Customer did not leave a comment.

lyanmarie r 
Rating:
5.0

Customer did not leave a comment.

angel c 
Rating:
5.0

Customer did not leave a comment.

ABIMAEL D 
Rating:
5.0

Customer did not leave a comment.

ABIMAEL D 
Rating:
5.0

Customer did not leave a comment.

Todd K 
Rating:
5.0

Manager and staff very helpfully and courtesy we every customers at this location.

Jose A  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Carlos N 
Rating:
5.0

Best customer service all the way around. From renting a U-Haul or storage unit. The staff always went above and beyond. Bathroom was always kept clean.

CHRISTOPHER L  |  Overall Experience 
Rating:
5.0

Your trailer hitch has no capacity for attaching a lock. Every trailer i own (boat, Utility etc.) has the ability to secure the hitch with a lock. This improves security (anti theft) and saftey, (helps eliminate trailer from coming detached from the ball). When replenishing your inventory with new trailers this issue should be addressed.

MARK K 
Rating:
5.0

Nice facility, very helpful, always has what I need.

Richard M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Radames S 
Rating:
3.0

When do we get the deposit back ?

Tyre H 
Rating:
4.0

Customer did not leave a comment.

Raymond R 
Rating:
5.0

No hassles -in and out with no issues. Use the app makes it even easier!

Randal M 
Rating:
5.0

Customer did not leave a comment.

DANIEL G  |  Overall Experience 
Rating:
5.0

We just relocated from North Carolina and dropping off a 26’ truck, car trailer and an enclosed trailer was so easy at this location. The two employees that my husband and I interacted with were very knowledgeable, professional and nice. We would recommend this business!

PAMELA M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bill L  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Norma C 
Rating:
5.0

Customer did not leave a comment.

Keena E 
Rating:
5.0

Staff on duty was outstanding and helpfully during our process for the storage and truck rentals

Jose A  |  Online Move In 
Rating:
4.0

More parking in front of store. When I arrived at 8:00 am to pick up the trailer there was no place to park, I had to wait for another customer to come out. During high customer traffic times early in the morning I recommend opening the gate so cars are not blocking the entrance way.

Robert C 
Rating:
5.0

Everything went well. Speedy courteous check in.

Scott D 
Rating:
4.0

Did not receive a return confirmation

Virgil g 
Rating:
5.0

Customer did not leave a comment.

victor y 
Rating:
5.0

Customer did not leave a comment.

victoria p 
Rating:
5.0

Customer did not leave a comment.

Sandra F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEROY M 
Rating:
5.0

Customer did not leave a comment.

Zavion P 
Rating:
5.0

Great fast service from this location… lady in office was very helpful but was very busy just by herself but she did best she could trying to help all her customers… would recommend

maria c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shari M 
Rating:
5.0

You don’t have to do anything. Ms. Tina runs a tight ship at the Lake Wales U-Haul.

Christopher C 
Rating:
5.0

Customer did not leave a comment.

mary h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas Z 
Rating:
4.0

Good service - improve available parking for people picking up and dropping off drivers for rental vehicles

Joseph B 
Rating:
5.0

Very greatful to this location for letting us leave our car there while we used their truck. That was a tremendous help for us.

Glen W 
Rating:
4.0

More parking, if one could find the room.

robert w 
Rating:
4.0

Had to wait for a representative when I arrived in the office over 10 mins. I had to walk around to find and ask someone to help me with my reservation.

John R 
Rating:
4.0

Customer did not leave a comment.

Ann-Marie B 
Rating:
5.0

Always taken care of at this location.

Tim B 
Rating:
5.0

Understaffed. Very tight space.

Kevin D 
Rating:
5.0

Customer did not leave a comment.

catalina R  |  First Impressions 
Rating:
5.0

Thank you for your help getting us set up with our storage locker. We appreciate your help.

Catherine O  |  First Impressions 
Rating:
5.0

Awesome services

Richard M 
Rating:
4.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T 
Rating:
5.0

Customer did not leave a comment.

tykeira t  |  Overall Experience 
Rating:
5.0

Very super very good lady she was very sweet very helpful I enjoyed talking to her and having her helping us god bless her

JOSE R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa H 
Rating:
5.0

Awesome service I would recommend friends to go

Spanky N 
Rating:
5.0

Customer did not leave a comment.

EDWARD N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JIM B  |  Overall Experience 
Rating:
5.0

The representative was very knowledgeable and very welcoming!

Steven G 
Rating:
5.0

Customer did not leave a comment.

Tomeka H 
Rating:
5.0

Nothing, everything is perfect 👌

Jaqueline R 
Rating:
5.0

Customer did not leave a comment.

Ariel L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

wanda f 
Rating:
5.0

After 3 years in this facility my personal and cherished belongings remained safe and as good as I remembered them to be. This is a wonderful, clean and secure place for all your cherished items. I would recommend this storage to anyone asking for my suggestion. Thank you for keeping my things safe.

lonnie b  |  Overall Experience 
Rating:
5.0

Great job

wyman d 
Rating:
5.0

Customer did not leave a comment.

michele c 
Rating:
5.0

Tina always takes good care of me. That is why I always go back to that location

Tim B 
Rating:
5.0

Customer did not leave a comment.

Garry D 
Rating:
5.0

Hands down best storage and rental place in lake wales. Staff is extremely helpful, friendly, and they know what they are doing. I’ve been here over a year and never had any issues whatsoever. If you’re looking for a safe place to store your personal belongings or valuables. This place will make you feel reassured. Overall great experience.

Jeffrey M  |  Overall Experience 
Rating:
5.0

Good job

wyman d 
Rating:
5.0

Great location to do business with! Staff was awesome!

Jose A 
Rating:
5.0

Extremely convenient

Gerard S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william s 
Rating:
5.0

Customer did not leave a comment.

peggy b 
Rating:
4.0

Office staff was extremely helpful! Very kind and knowledgeable. My only two issues involved the size of the storage unit and the truck that I had rented. I reserved a storage unit online and was disappointed when I arrived to find that that particular size unit was unavailable. I was able to reserve the next smaller size unit. The truck that I had rented had a horrible smell of body odor but the truck overall was extremely clean. The front end of the truck seemed to have quite a lot of play in the steering. Was hard to keep it between the lines in the air conditioner did not work at all. I would absolutely recommend this location just because of the office staff.

Stephanie R 
Rating:
5.0

Tina is the best. My rental equipment is ready to go when I arrive. Return is fast. This time she had the trailer unhooked and me checked out before i could get out of my truck. Great service with a smile. Tina's is the only location I use.

JIM M 
Rating:
4.0

Customer did not leave a comment.

Jim r 
Rating:
5.0

We use the Uhaul service several times a year. Tina and Brad provide excellent customer service and we only want to work with them!

Teresa H 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W 
Rating:
3.0

Customer did not leave a comment.

william l  |  First Impressions 
Rating:
3.0

No parking, entry is difficult, and no one is ever in office.

Maria V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANICE R  |  Overall Experience 
Rating:
5.0

Everyone at u-haul was very accommodating and friendly and helpful. Would recommend this facility to anyone needing storage or truck rentals.

SANDRA G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angie A  |  Overall Experience 
Rating:
5.0

I appreciated the clean & friendly atmosphere when we would visit our stuff. Loved all the moving merchandise we were able to get right there. Was a pleasure doing business here. Thank you all for a very pleasant experience.

JEAN J  |  Overall Experience 
Rating:
5.0

The staff was courteous and very helpful in all aspects.

Sam C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john f  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley N  |  First Impressions 
Rating:
4.0

Too many uhaul trailers stored ion fenced area

RICHARD L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karvic m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LATAVIA G  |  Overall Experience 
Rating:
5.0

.

Richard L  |  First Impressions 
Rating:
5.0

Great staff, knowlegable, friendly and extremely helpful. The bussiness is spotleessly clean and well cared for.

Wayne P  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Cory P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pedro F  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bridget S  |  First Impressions 
Rating:
4.0

Narrow pathways with rental trucks parked in the way at the ends. Because of a truck return I would not use the facility for storage, they for the most part called me a liar about the return of the truck I rented!

Lace W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RODNEY F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dolores H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NATASHA O  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Roy J  |  Online Move In 
Rating:
5.0

The staff in my heart I thank was working with me and not working with me I explain I was on fix income which my bill was do on the 25 r the 26 but anyway I get my money on the third it was nice of them to let me go to the third but the late fee was a can of whoop in the butt thanku to the staff

maria r  |  Overall Experience 
Rating:
5.0

My first experience with a storage facility and I was highly satisfied. It held important items for my family and myself. It was so easy going to and from whenever we needed it. Gated made it all the better. I would absolutely recommend to any and every one. The staff was helpful answered all questions. There were updates being done on the site those people were nice and very professional. All in all I will always go back if the need should arise

Jae B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trisha T  |  First Impressions 
Rating:
5.0

Thanks

GARLAND M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRIA L  |  Overall Experience 
Rating:
5.0

I had my things in this location for approximately 5 years. I always knew my unit was secure. Tina and Brad are very helpful and they are available to answer questions The previous owners were very nice and helpful as well.

Frances W  |  Overall Experience 
Rating:
5.0

Very friendly and welcoming.

BEVERLY D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jolene B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert T  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bevelyn B  |  Overall Experience 
Rating:
5.0

We should be allowed to use dumpsters

lashonda w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda P  |  Overall Experience 
Rating:
5.0

Tina was super helpful, pleasant, flexible & efficient. Very customer focused. Discussed options for storage needs and possibility of climate-controlled which I prefer in FL. When dropping off trailer later in the day, Brad (?) was very helpful, knowledgeable & quick to assist. all of this was on a Saturday and you all were very busy. You still responded quickly to my activity and made me feel like I was the most important thing you had going. Thank you.

ROBERT L  |  First Impressions 
Rating:
5.0

The people are the most helpful people and soooooo nice . God bless and thank you…

Scott H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

edard t  |  Overall Experience 
Rating:
5.0

They are a great staff to work with

robert b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Florence T  |  Overall Experience 
Rating:
5.0

This U-Haul location has been nothing short of outstanding. The staff is amazing and the facility is clean, well lit and user friendly. Highly recommend!

Devon E  |  Overall Experience 
Rating:
5.0

Very clean facility and the employees are extremely exceptional, they strive 👏 to help in everything. Thank you very much for the great service.

ERNESTO T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony A  |  First Impressions 
Rating:
5.0

Tina and her crew are the best!

JIM M  |  Overall Experience 
Rating:
5.0

Staff was informative, helpful, polite, great customer service!

Randall G  |  First Impressions 
Rating:
5.0

No stress no confusion easy and breezy! In todays times that’s a lot! They put forth a great effort

Jae B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Catina D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alysson d  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELAINE G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda P  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

DAMMON C  |  Overall Experience 
Rating:
5.0

Staff was great

Sam C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jennifer m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angie A  |  First Impressions 
Rating:
5.0

Very well taken care of thank you for your services

carlos s  |  Overall Experience 
Rating:
5.0

Is very friendly and professional with the work

ila r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEVIN A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaime L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janice W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LATAVIA G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas L  |  Overall Experience 
Rating:
4.0

Need more lighting. Other then that it was perfect

Debra M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HEYDIE L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bill t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAY S  |  First Impressions 
Rating:
5.0

Tina and the others were always very friendly and helpful.

john l  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KRISTEN C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bridgette R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARGARET P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Thomas E  |  Overall Experience 
Rating:
5.0

Tina and her staff was super great everytime I came there.

ARNETTE S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Otilio P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

constance p  |  Overall Experience 
Rating:
5.0

Tina was very helpful and ensured we understood the policys. She fully answered our questions and eased our minds surrounding the web versus the facility. Brad also did a great job. He was quick and efficient

phillip b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philicia S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David M  |  First Impressions 
Rating: