Very good. I didn't interact much with attendant but he was courteous and fast receiving the equipment.Jose A.
Customer Reviews for U-Haul Moving & Storage Of Lake Wales
Lake Wales, FL 33859
(South of Cypress Garden Blvd on Hwy 27 N, North of Home Depot East side of HWY 27)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2023: 9:00 am - 1:00 pm
- 12/25/2023: Closed
- 1/1/2024: 9:00 am - 7:00 pm
- Free towing inspection
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jennifer B.
Customer did not leave a comment.JEFFREY C.
Great staff, knowlegable, friendly and extremely helpful. The bussiness is spotleessly clean and well cared for.Wayne P. | Overall Experience
I have rented here before and have never had any problems. Friendly owners who know what they are doing. A rare find nowadays. I would highly recommend then.Gary L.
Customer did not leave a comment.Mary W.
Customer did not leave a comment.George H.
The trailer with ramp we rented had very rusted hinges and would spring back up. We had to use a lot of force to make it flat so the trailer could actually be loaded. I also had to stand on the ramp to hold it down while my husband drove the golf cart on. But overall, it was still a great experience and would recommend to others.Leanne R.
Customer did not leave a comment.TROY B.
Vehicle was 7/8 full of full when picked up and was noted so, however it is a pain when returned and had to keep checking level while fueling. Especially when gas is $3.29 a gallon. Must also note great van with only 8,000 miles.Douglas L.
Nothing Service was Awesome great place to rent from UhaulSpanky N.
Make sure unit doesn't leakLarry M.
Customer did not leave a comment.Azade K.
It is a tiny place with a lot of traffic. The trailer was fine but the congestion was a real pain. Nice workers, just too small an office.Fred M.
Nothing great serviceMikhail B.
Customer did not leave a comment.richard R.
Same as aboveWilliam W.
Brad is an exceptional employee. Thank you!Horacio M.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.DANIEL G.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.NICK L.
Customer did not leave a comment.Cory P. | Overall Experience
Customer did not leave a comment.BRIAN L.
Customer did not leave a comment.Cory P.
More drop off roomedward R.
Customer did not leave a comment.Pedro F. | Online Move In
Customer did not leave a comment.Bridget S. | First Impressions
Keep the courteous and professional personnel and Tina doing what they do best for customers. The electronics version of checking in and out was fantastic and very easy to use.ken D.
Ms. Tina runs a tight ship.Christopher C.
The ac didn't work, which made for a hot drive.Deidre M.
Narrow pathways with rental trucks parked in the way at the ends. Because of a truck return I would not use the facility for storage, they for the most part called me a liar about the return of the truck I rented!Lace W. | Overall Experience
Customer did not leave a comment.Wayne P. | First Impressions
Customer did not leave a comment.Ronald N.
Exceptional customer service! The truck was clean and functioned properly. I would absolutely recommend this location!Herbert G.
Customer did not leave a comment.rodney C.
Customer did not leave a comment.RODNEY F. | Overall Experience
Customer did not leave a comment.John H.
The lady in the office was ridiculous. Excuse me, not sure of this persons gender, but it took almost 45 minutes to get a trailer after I filed all the paperwork online. Slow and didn't care. I have been to this location several times in the past and have always had a great experience. I will do everything to avoid this location againâ€¦ They need to clean house in there â€¦James D.
Customer did not leave a comment.Teresa P. | First Impressions
Customer did not leave a comment.Enrique R.
Clean professionalLinda M.
The rotors were bad, whenever I applied the brakes, it would shake. When I put the vehicle into gear, the transmission would make a loud noise. I reported it to the rep on duty, and she said she's not why the vehicle ia ven still in the fleet, if should have refired 12k miles ago. Last not but least, when I delivered the vehicle and returned home. I noticed there was a puddle of oil in my driveway where the van was parked. My wife called the office ro explain what we discovered, and they simply stated that maybe it's water from the AC as if I don't know the difference. Not a good experience ant all!Deshane P.
Customer did not leave a comment.Dolores H. | Overall Experience
Tina's #1 customer relations excellence âœ¨ï¸ 5 🌟 🌟 🌟 🌟 🌟 🤩PASCUAL R.
Customer did not leave a comment.Tracey B.
We work with Tina and Brad several times a year and they are great!Teresa H.
Customer did not leave a comment.NATASHA O. | Overall Experience
Customer did not leave a comment.Roy J. | Online Move In
Nothing, just keep it upCekel H.
The original drop off place was closed,so I had to drop it of at a UHaul further North! I returned it half full like I was supposed to but they charged me for more gas! And a cleaning why do I have to clean a truck I received dirty! I have lost faith in your company.Lace W.
Everything was perfect.. pleasant and on time!!! Thank you to the manager and crew. You made our difficult day quite ok!!!Merdeith H.
Customer did not leave a comment.JOSE M.
Customer did not leave a comment.RAFAEL A.
The staff in my heart I thank was working with me and not working with me I explain I was on fix income which my bill was do on the 25 r the 26 but anyway I get my money on the third it was nice of them to let me go to the third but the late fee was a can of whoop in the butt thanku to the staffmaria r. | Overall Experience
My first experience with a storage facility and I was highly satisfied. It held important items for my family and myself. It was so easy going to and from whenever we needed it. Gated made it all the better. I would absolutely recommend to any and every one. The staff was helpful answered all questions. There were updates being done on the site those people were nice and very professional. All in all I will always go back if the need should ariseJae B. | Overall Experience
Customer did not leave a comment.MArk C.
Customer did not leave a comment.Shane U.
Es muy bien el servicio pero tuve un percance con el igual de Tampa, supuestamente tenÃa una multa y la querÃa pagar en el momento para rentar un auto transport, y pusieron muchos peros y me hicieron perder mi tiempo tratÃ¡ndome un poco mal, de resto todo bien soy un cliente habitual de Uhual esperaba un mejor tratokerman R.
Nothing, Brad was very professional and detail orientedmichael F.
Excellent service Cordial educated people Best u haul ever Thank you Tina and Brad for always being so helpfulDeborah P.
Customer did not leave a comment.Trisha T. | First Impressions
ThanksGARLAND M. | Overall Experience
Customer did not leave a comment.Mark L.
When an appointment is made, if there is a time slot, it should be staggered for more clients. We made a 10:00 appointment and it took over an hour to check in. There was a long line. We had a limited time schedule and it put us off track. This was the only location close to us that was open on a Sunday. We had no other days available for us.dana G.
Customer did not leave a comment.ALEXANDRIA L. | Overall Experience
Friendly service and very professional no complaints at alllisa G.
Customer did not leave a comment.Victor R.
I had my things in this location for approximately 5 years. I always knew my unit was secure. Tina and Brad are very helpful and they are available to answer questions The previous owners were very nice and helpful as well.Frances W. | Overall Experience
Normally My experience with U HAUL has been excellent. This rental was not as great, 2 non starts which caused me time and money after waiting for repairs to vehicle 2x. Hopefully my next experience will be better.Howard F.
Customer did not leave a comment.Christopher C.
Very friendly and welcoming.BEVERLY D. | First Impressions
Whole experience except for rusty mechanism was smooth with no issues.shawn K.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Jolene B. | First Impressions
Customer did not leave a comment.Robert T. | Online Move In
Customer did not leave a comment.Henry H.
I did not click the link soon enough and could not return on the app costing me a $20.00 return fee which is ridiculous, that is not a good policy!beverly W.
The gentleman in the office was very helpful in correcting my online reservation from 1 way to return at same location. He made check in and return very quick and easy.Sharon M.
Customer did not leave a comment.Ed W.
Customer did not leave a comment.Bevelyn B. | Overall Experience
Customer did not leave a comment.James S.
Very friendly and knowledgeable of the jobJason M.
Customer did not leave a comment.willie M.
Everything perfect and professionalClaudine G.
The truck was full of big ants crawling all over the truck and my daughter was freaking out. Every the movers was hoping that no ants would crawl in my daughter's furniture. It had to be a nest somewhere in the truck.CASEY H.
Customer did not leave a comment.James B.
We should be allowed to use dumpsterslashonda w. | Overall Experience
Customer did not leave a comment.Erik D.
Customer did not leave a comment.Amanda P. | Overall Experience
Professional and fast.Howard F.
Customer did not leave a comment.Zeke P.
Customer did not leave a comment.kathy B.
Ms. Tina and her staff are awesome.CHRISTOPHER C.
Extremely nice owner, top notch. I will use this facility in the future.Dave A.
Customer did not leave a comment.Eddie S.
Tina was super helpful, pleasant, flexible & efficient. Very customer focused. Discussed options for storage needs and possibility of climate-controlled which I prefer in FL. When dropping off trailer later in the day, Brad (?) was very helpful, knowledgeable & quick to assist. all of this was on a Saturday and you all were very busy. You still responded quickly to my activity and made me feel like I was the most important thing you had going. Thank you.ROBERT L. | First Impressions
Customer did not leave a comment.David L.
Customer did not leave a comment.Raymond C.
Customer did not leave a comment.JUAN P.
I did not receive the code to open the lock on the U-Haul. I looked all over the app and had to use the back button which kicked me out of the process and had to go inside the store to get the code for the lock and it was raining and very inconvenient trying to rent this truck.Jaimie A.
Customer did not leave a comment.Frank D.
Customer did not leave a comment.EDWARD C.
Great serviceAlberto S.
The people are the most helpful people and soooooo nice . God bless and thank you…Scott H. | Overall Experience
Customer did not leave a comment.lisa S.
This is the best experience I've ever had with U-Haul. It made her a believer of me. I will tell everyone about it and will recommend this location for sureJohn G.
My credit card was charged an amount based upon my estimation of miles. When I returned, I had actually driven less miles than estimated and was told my card would be charged a lesser amount, but it wasn't.John S.
Tina was fantastic!!Scott E.
Customer did not leave a comment.edard t. | Overall Experience
They are a great staff to work withrobert b. | Overall Experience
Customer did not leave a comment.Bernal V.
Be on time when the store is set to open at 9am. There was a line out the door since Brad got there right at 9am to open. He was clearly frantic and not very organized. He also could not find my order I paid for the night before.Candra W.
Nothing. Whose a great seveceOscar F.
Customer did not leave a comment.Florence T. | Overall Experience
Always receive great service!Teresa H.
This U-Haul location has been nothing short of outstanding. The staff is amazing and the facility is clean, well lit and user friendly. Highly recommend!Devon E. | Overall Experience
Customer did not leave a comment.KImberley S.
Customer did not leave a comment.Gary W W.
Customer did not leave a comment.Dennis T.
Only one person in there and it was going to take long time before he could help. I heed a receipt plz ! They need little more help . Maybe it was time of day we went . Actually retuned the truck in 7 hours !FRANK T.
Very quick and efficient check-in. Manager on duty was friendly and professional.William Y.
Very quick and easy when picking up and returning. I have used this location before and will again. Both employees that we worked with were friendly, courteous and knowledgeable.Joseph F.
Customer did not leave a comment.robert G.
I never got a receipt emailed to me after dropping off the trailer. It has some small debris in the trailer when I picked it up but that wasn't a big deal. Not sure why I wasn't emailed a receipt... Kind of strange.Noah S.
Customer did not leave a comment.Nathaniel M.
Very clean facility and the employees are extremely exceptional, they strive 👏 to help in everything. Thank you very much for the great service.ERNESTO T. | Overall Experience
Customer did not leave a comment.jerry L.
Customer did not leave a comment.Anthony A. | First Impressions
Tina and her crew are the best!JIM M. | Overall Experience
Staff was informative, helpful, polite, great customer service!Randall G. | First Impressions
No stress no confusion easy and breezy! In todays times that’s a lot! They put forth a great effortJae B. | Online Move In
Customer did not leave a comment.Catina D. | Overall Experience
Customer did not leave a comment.Wanda V. | Overall Experience
Customer did not leave a comment.alysson d. | First Impressions
Customer did not leave a comment.ELAINE G. | Overall Experience
Customer did not leave a comment.Amanda P. | First Impressions
Customer did not leave a comment.DAMMON C. | Overall Experience
Staff was greatSam C. | First Impressions
Customer did not leave a comment.jennifer m. | Overall Experience
Customer did not leave a comment.Angie A. | First Impressions
Very well taken care of thank you for your servicescarlos s. | Overall Experience
Is very friendly and professional with the workila r. | First Impressions
Customer did not leave a comment.DEVIN A. | Overall Experience
Customer did not leave a comment.jaime l. | First Impressions
Customer did not leave a comment.Janice W. | First Impressions
Customer did not leave a comment.Daniel D. | Overall Experience
Customer did not leave a comment.LATAVIA G. | First Impressions
Customer did not leave a comment.Thomas L. | Overall Experience
Need more lighting. Other then that it was perfectDebra M. | Overall Experience
Customer did not leave a comment.HEYDIE L. | Overall Experience
Customer did not leave a comment.bill t. | Overall Experience
Customer did not leave a comment.JAY S. | First Impressions
Tina and the others were always very friendly and helpful.john l. | Overall Experience
Customer did not leave a comment.KRISTEN C. | Overall Experience
Customer did not leave a comment.Bridgette R. | Overall Experience
Customer did not leave a comment.MARGARET P. | Overall Experience
Customer did not leave a comment.Thomas E. | Overall Experience
Tina and her staff was super great everytime I came there.ARNETTE S. | Overall Experience
Customer did not leave a comment.Otilio P. | Overall Experience
Customer did not leave a comment.constance p. | Overall Experience
Tina was very helpful and ensured we understood the policys. She fully answered our questions and eased our minds surrounding the web versus the facility. Brad also did a great job. He was quick and efficientphillip b. | First Impressions
Customer did not leave a comment.Philicia S. | Overall Experience
Customer did not leave a comment.David M. | First Impressions
Staff is excellent even when busy they let you know I’ll be with you …. Acknowledge that all customers importantpeggy f. | Overall Experience
Customer did not leave a comment.Amanda W. | First Impressions
I would not recommend UHaul storage for a storage facility because of constant and regular rate increases. Its hard to get someone to answer phone just for storage needs only. The primary concern is the truck rentals. I gave up many times calling for various reasons because of how phone rolls over to mainly Uhaul concerns. The staff was great though. The couple before and Tina who is there now is awesome. I feel bad that she has such a load on her shoulders. Give her a raise please, dont take all that rate increase money and keep it for yourself. Good employees hard to come by. I worked 4 years in storage industry, I know how it goes.heidi h. | Overall Experience
I had a really hard time getting in contact with anyone at the location. I moved out of my storage the first of march , nothing was finalized until the seventh.shaybrielle s. | Overall Experience
Customer did not leave a comment.rodney y. | Overall Experience
Customer did not leave a comment.EDWARD W. | Overall Experience
Customer did not leave a comment.CARLOS M. | Overall Experience
Customer did not leave a comment.tammy d. | Overall Experience
Areas inside units area needs more lighting overhead so patrons will be able to see inside units especially those away from exit/ entrance doorways. Carts were not always available for use when needed.Glessie R. | Overall Experience
I was at near closing time and the staff didn’t rush me … I had to change my address and it was promptly completed… storage was clean!peggy f. | First Impressions
Tina and her staff was very helpful., Clean even the rest rooms were clean. Always very friendly.Laureen W. | Overall Experience
Tina is wonderful. She took great care with getting me moved in.JIM M. | First Impressions
Customer did not leave a comment.Ashleigh B. | Overall Experience
Tina once again has been awesome with my recent storage needs. AAA management and facility for sure.timothy a d. | Overall Experience
The staff were very helpful and friendly and the facility was very clean. I would absolutely recommend this Uhaul facility to anyone. TonyAnthony M. | Overall Experience
Clean facility and office manager Tina was wonderful and very helpful.Gary G. | Overall Experience
Customer did not leave a comment.elisha a. | Overall Experience
Customer did not leave a comment.rodney y. | First Impressions
Customer did not leave a comment.Carl O. | Overall Experience
I would highly recommend to anyone looking to rent a storage unit!! I never seen a storage place so clean and well maintained. I would rate Uhaul moving and storage a 10 out of 10 . I also appreciated the fact that the price was very reasonable!!!!angela g. | Overall Experience
Customer did not leave a comment.Maureen S. | Overall Experience
All the employes we're very helpful. But the main one was Tina the manager she was really awesome and very helpful thank you TinaTASHA D. | Overall Experience
Customer did not leave a comment.mckenzie c. | Overall Experience
Customer did not leave a comment.CARLOSMAUEL R. | Overall Experience
Tina and her tram are great! Excellent customer service!David R. | First Impressions
Brad was extremely knowledgeable, friendly and helpful. The facility is in an excellent location five minutes from my residence. The availability of having storage and u haul at the same location was convenient and time effective.frances m. | First Impressions
Customer did not leave a comment.loretta c. | Overall Experience
Staff are kind and courteous and the storage is very secured and in a great location that I never had to worry about my belongings for even a second, prices were extremely reasonable especially compared to other storage facilities, will definitely recommend to anyone looking for safe secure storage services!joseph c. | Overall Experience
Customer did not leave a comment.sherman a. | Overall Experience
Customer did not leave a comment.Savanah R. | Overall Experience
Customer did not leave a comment.Anthony M. | First Impressions
Neat snd cleanJOHN L. | First Impressions
Ready when we needed them. Tina was very helpfulLaureen W. | First Impressions
I am calling in the morning Taylor Parking and Storage in Green Cove Springs Fl because MC needs entered the correct credit card number and my correct address etc to accept the card as they did for piano movers and for storage. This is my only real disappointment. The correct card will clear according to MC ThanksSheila T. | First Impressions
Customer did not leave a comment.Debra M. | First Impressions
Excellent customer service, facilities and price for rent storage unit. Process very easy, quickly and friendly.Carlos H. | First Impressions
Customer did not leave a comment.Stephen F. | First Impressions
Very professional staffJohnson O. | Overall Experience
Customer did not leave a comment.Wayne S. | Overall Experience
Customer did not leave a comment.robert w. | Overall Experience
Customer did not leave a comment.Raymond K. | Overall Experience
Excellent location and staff. Thank you, M. MartinezMAGALY M. | First Impressions
Little slow in morning with 4 customers waiting...timothy a d. | First Impressions