Increase number of knowledgeable agents in the store, at checkout. This is a great service!Bryan W.
Customer Reviews for U-Haul Moving & Storage of Lake St Louis
O'Fallon, MO 63368
(Across the street from Firestone)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Robin, her staff, and the facility are excellent! I've used other Uhaul facilities and I would not describe them as friendly and welcoming. The Lake St. Louis Uhaul is friendly, welcoming, and prides themselves on customer service.Cheryl G. | Overall Experience
The staff was friendly and helpful.Scott V.
El cliente no dejó un comentario.Bridget B.
El cliente no dejó un comentario.Earl S.
I was sad to see that now the first month free storage is attached to a truck rental. I may need one in the future, but I have yet to be approved so I do not know my destination yet.Roxane W. | First Impressions
El cliente no dejó un comentario.Michael P.
Was in and out quickly. No problems. Staff seemed very knowledgeable.Steve H.
El cliente no dejó un comentario.ted B.
Fast, friendly service. Loved how easy it was.Wendy H.
Very confusing experience spoke with one rep in AM told one location then got call in afternoon told different location. Was supposed to get video sent on how to do pick up -never sent. The experience thru app was not customer friendly. Truck wasn't parked where app said it would be. Had to walk all over parking lot in dark to locate. Will NEVER do after hours/app pick up ever again.Matthew M.
El cliente no dejó un comentario.Rodney S.
El cliente no dejó un comentario.Bradley N.
QUick and easyDonald S.
walked in, waited in line for a reasonable time and then got great customer service and the solution to my need! It was quick easy and done great!Michael L.
El cliente no dejó un comentario.John P. | First Impressions
El cliente no dejó un comentario.Stacy R.
Truly the best run Uhaul in the country that I've been too! Top to bottom, clean, friendly efficient! We've been back several time!! Thank you!Patrick W.
El cliente no dejó un comentario.Daniel H.
El cliente no dejó un comentario.Alfredo R.
Not much, great experience!Alan H.
El cliente no dejó un comentario.Justin D.
El cliente no dejó un comentario.Theresa B.
UHAUL was perfect for our move. Will recommend and use again.Deborah O.
El cliente no dejó un comentario.Margaret L.
The same. A great experience.THOMAS M.
Everything went very smooth and customer service was great!Lonnie W.
Robin was extremely helpful. I rented several trucks from her over the last few months to help in our move and she made the experience a pleasure. I will recommend UHaul to and particularly her site to any friends and family who are moving.Daniel T.
El cliente no dejó un comentario.Sydney B.
El cliente no dejó un comentario.Allan T.
El cliente no dejó un comentario.Michael H.
Absolutely outstanding..... very friendly and helpful....extremely knowledgeable and professional....made trailer connection, double checked, provided loading tips and reminded of road service ....strongly recommend...thank youEdward H.
Fantastic service!!! Robin is an outstanding manager and is very knowledgeable about equipment necessary for a great trailering experience. I can't recommend this location more!Leo M.
Robin was very kind and professional.Earl R.
El cliente no dejó un comentario.Walter M.
The employees were amazingkevin W.
Robyn was very nice. So were the other two employees. I''l be back.Britt P.
El cliente no dejó un comentario.Mitchell S.
El cliente no dejó un comentario.jasmine F.
The man that checked me in and out was phenomenal! Even though it was a holiday weekend, he was cool as can be. Also, the other folks working got along well together and seemed like they enjoyed their jobs.Timothy R.
Robyn was amazing and helped me out so much. She gave me the best experience at uHaul ever!! I will definitely be coming back here in the future and will be recommending her to everyone.Taylor S.
Very friendly and helpful!Scott W.
El cliente no dejó un comentario.Richard C.
Everything about the equipment and rental process was great. The online and telephone customer service and roadside assistance could not be worse. I've experienced poor, bad, lackluster, and lazyâ€¦but this was all that and less.Jeff M.
We have used this uhaul location several times and they have been great. They answer all our questions and the service is great. Very professional. Thank you again to all of you!Pamela M.
El cliente no dejó un comentario.nicki T.
It was a very positive experience, great customer servicebruce M.
El cliente no dejó un comentario.Michael N.
The staff were rude at the registers and didn't put more miles on agreement like I asked. So, I went over 71 miles because they would not pay attention to what I asked. They were rude had an attitude and not helpful at all!Tiffany L.
Customer service was excellent. Employees were very helpful and friendly. No improvements needed. Will definitely use and recommend them again.Rick M.
El cliente no dejó un comentario.Wendell C.
El cliente no dejó un comentario.RENITA W.
Everything was perfect!!! Easy to rent and drop off.. Thank you for your friendly serviceStacy F.
My experience was quick and easy. I also returned the truck after closing hours, and the step by step instructions made it easy as well.Kimberly K.
El cliente no dejó un comentario.Tom H.
When turn in truck outside.attendant took keys and didn't turn it in right away.ian W.
Also great experience!!!Dawn C.
your mobile return process needs some attention. i had plenty of cell service but had to stop and restart several times before getting through the process. i noticed you charge $20 for the site to verify when a customer returns their truck. i'm guessing this is an intentional charge to get people to say screw it i'll just call in the morning and pay the $20. at least that's what it seems like. crappy mobile return will get you an additional $20john S.
El cliente no dejó un comentario.Jacqueline B.
El cliente no dejó un comentario.Andrew E.
The guy who helped me was great. Helpful personable and friendly.John P.
Staff was pleasant to work with.Sheila B.
El cliente no dejó un comentario.GEORGE E.
El cliente no dejó un comentario.DWIGHT M.
The share 24/7 or online reservation process was easy, pick up was not. Different truck was assigned, still had to wait to get keys which was supposed to be avoided with the online system, bad pickup experience. Drop off was smooth.Tom K.
El cliente no dejó un comentario.Tim P.
Use this location's small trailers about once a month lately. Friendly staff with good equipment. GraciasMike P.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.Eugene B.
El cliente no dejó un comentario.John B.
the service was excellent, the truck was clean, and ready for me. the problem we had was with the air conditioner, it would go off for 20 min. or more , then it would come back on by itself, it was a very hot and uncomfortable ride,robert B.
website pretty cumbersome to use. In store experience, however, was wonderful.John H.
The staff at 1200 S Outer Rd are very helpful and go out of their way to ensure a positive experience. This is the best U-Haul location I've ever visited.Christopher T.
Original associate who helped me was nice. She was having some computer issues and the GM was very attentive and offered assistance. Then I got the wrong truck without a ramp and the gentlemen who pulled it up took the keys back inside and said I wanted a ramp. GM took over and made it right. Smooth process and great customer service!Tim N.
El cliente no dejó un comentario.Joshua H.
Robyn and Andrew are wonderful to work with and always willing to help. Great customer service.Chris G.
Friendly staff.Michael V.
El cliente no dejó un comentario.GLENN E.
I had a very good experience at your store. The people I interacted with were cheerful, knowledgeable, and patient. Customer service like this is increasingly rare.Andy B.
The U-Haul app sent me to a different place than I had picked! My puck was 2 miles from from home! But I was sent 5 miles from my home, which cost me an EXTRA $10 in MILEAGE CHARGES! Also, the map that I was given at 1st place(where the app sent me, that I thought I was getting my rental from) was so blurred I got lost! It took almost an hour to finally get my rental. I asked for the extra $10 mileage charge to be taken off and was told, 'no way, can't change the milage charge on one day rentals'. To the good, all 3 ladies that I dealt with were very nice.Deborah C.
No improvement necessary.Jerald M.
Always a great and easy process. I am a repeat customer and will drive a bit further for this experience versus gambling on a closer location.Robert C.
El cliente no dejó un comentario.Daniel R.
El cliente no dejó un comentario.Brittney F.
El cliente no dejó un comentario.edwin A.
El cliente no dejó un comentario.MARK R.
Check in process was not great after hours with the uhaul app. Took me 20 min to get the location services requirement to work and that delayed my check in time. Very frustrating and almost made my check in late. Other wise great location with friendly and helpful staff. Very nice equipment.Kevin B.
El cliente no dejó un comentario.Mike P.
El cliente no dejó un comentario.Nicholas G.
Everything was top notch. Great all the way around. Thank you so much.Richard W.
El cliente no dejó un comentario.Keith O.
El cliente no dejó un comentario.Ryan L.
Everyone was super friendly and helpful it was one of the best movie experiences I've had thanks to the local U-Haul teamTom B.
El cliente no dejó un comentario.Joshua H.
El cliente no dejó un comentario.Nathan W.
El cliente no dejó un comentario.NICHOLAS B.
Everything was excellentGary M.
El cliente no dejó un comentario.Joshua H.
El cliente no dejó un comentario.Travis T.
Awesome staff!Cathy M.
You guys were awesome. Everything went so smoothly! On time and the communication with updates was extremely helpful!Susan H.
I appreciate the courtesy and understanding with shifting changes of different persons individual life experiences to make it right for each individual! Thank you , Lisa rodiezLisa R. | Overall Experience
This is a great location. The staff is very friendly and helpful. The facility is very clean and well maintained. They offer many storage options and several load/unload spots. I highly recommend!Christopher T. | First Impressions
El cliente no dejó un comentario.Brendan B. | Overall Experience
Staff are extremely helpful and friendly. Facility is super clean and alarm system/security is top notch. Would highly recommend the facility!Joe C. | First Impressions
El cliente no dejó un comentario.Kathy S. | Overall Experience
Robin was so helpful and made a stressful move not stressful for this portion .Susan M. | First Impressions
El cliente no dejó un comentario.Edith M. | Overall Experience
Staff & management were exceedingly helpful and i will recommend this facility!Jenny H. | Overall Experience
Everything was excellent and the staff was very professional and helpful.Richard H. | Overall Experience
El cliente no dejó un comentario.Craig N. | Overall Experience
El cliente no dejó un comentario.Tracy H. | First Impressions
El cliente no dejó un comentario.Benny M. | Overall Experience
El cliente no dejó un comentario.JEANNE S. | Overall Experience
El cliente no dejó un comentario.jeremy k. | Overall Experience
This facility was clean and had all the boxes and packing stuff we needed to get moved. The staff was so helpful in directing us with what boxes would be better and were so friendly. It was always a pleasure to go in and ask a question. Would definitely recommend this facility. Thanks for all your help.Bob A. | Overall Experience
El cliente no dejó un comentario.Andrew G. | Overall Experience
El cliente no dejó un comentario.Kevin S. | Overall Experience
El cliente no dejó un comentario.Mark B. | Overall Experience
All the people I dealt with were courteous and friendly. Great experience.Steve W. | Overall Experience
We had three storage units at the O'Fallon location for three years, while we were overseas. We never had a problem with the facility. Even after three years all of our goods were clean and dust free, and in good working condition. We have several paintings that still look like new, have no cracked paint, warping, yellowing of paper, or mold growth. Upon inspection of boxes, there are no signs of insects, or mildew. Thank you U-Haul, Lake St. Louisrichard m. | Overall Experience
El cliente no dejó un comentario.Kristin Z. | Overall Experience
The staff was all ways friendly and helpful and the GM was always willing to help me with any problems I had I appreciate everything they have done for me.Malik T. | Overall Experience
El cliente no dejó un comentario.Tracy K. | First Impressions
There was an adjustment period for some of the people who had storage units and they forgot to check into the alarm system but that smoothed out pretty quickly. I appreciate the location as well as the way the units are cared for.Philip S. | Overall Experience
El cliente no dejó un comentario.brittany M. | First Impressions
I never had a problem and if I ever need storage again, U-Haul will be my first choice.Pamela M. | Overall Experience
Very nice start up experience.Paul S. | First Impressions
Robyn's management of this U-Haul location from Trucks to Storage is why I consistently rate U-Haul 5 Star Excellent. She & her Staff really do provide an excellent experience which is so difficult to consistently achieve in a retail environment of any kind. When I walk into Robyn's U-Haul location, I always look forward to how I know I'll be treated as a customer.JOSEPH T. | First Impressions
Was locked out of my unit mid move, on Thanksgiving. Staff assured us we would have acccess until 10pm, we were locked out at 3. Luckily an area managers phone number was on display and she remotely let us in. Also, the pricing is ridiculous.Erik S. | Overall Experience
I have had my contents in storage for 19 plus months and it has from day one been a good experience. Robyn is a very good manager and her team is always there to support you!STEVEN H. | Overall Experience
My overall experience was amazing. Everyone at this location was friendly and helpful.Suzanne A. | Overall Experience
Assistant manager was rude, very unfriendly. Needs social skills.Theresa G. | Overall Experience
Robyn was so extremely helpfulSarah W. | Overall Experience
El cliente no dejó un comentario.Kathy S. | First Impressions
Thanks so much! In the midst of a lot of stress and unpredictable challenges, your helpful and flexible staff was a godsend. I don't live in the area anymore and I'm disabled (not dying anytime soon, but I can't travel long distances by myself and my endurance is limited). On extremely short notice I had to find a way to retrieve things from my deceased parents' home and a place to store them, or forfeit them for good. I'm blessed that friends in the area could help, and that they went to your facility for the space. In the 2.5 years since the rental was established, I and a rotating cast of friends have been in and out. I also had to switch out the billing to go from my friend's card, to mine. When that card expired and I missed a payment, your staff was patient. When the flooding occurred, I was notified promptly. On that note, while nothing of mine was damaged, I WOULD have been upset if it had. Of course you anticipated customers that were affected would be justifiably upset, but your response was unlike almost any other business I have to deal with-you owned it. As far as I could tell, there was no delay notifying customers while you consulted with attorneys to craft a script of word salad full of excuses and devoid of responsibility. Staff simply emailed and called, knowing they were going to get an earful from some people. That kind of moral fortitude is rare these days, and it absolutely makes a difference, especially in the lives of people like me. With far fewer functional hours a day to take care of responsibilities, health, and needs, it an be difficult to carve out any time to relax and enjoy life, even when everything goes as planned. When unexpected events come, a friendly voice, kindness, honesty, and helpful attitude makes a HUGE difference. I'm highly confident that you've taken steps to avoid future floods, and would recommend your facility to friends. If there is a way for me to send my compliments to "higher ups," please send me the contact information.Lisa S. | Overall Experience
I am very happy with this facility.Philip S. | Overall Experience
Very clean and well lit. Easy access and plenty of carts available. No hidden fees. Highly recommend this location!Mary L. | Overall Experience
Great sales repsdennis s. | First Impressions
El cliente no dejó un comentario.Corey S. | First Impressions
El cliente no dejó un comentario.cimone H. | Overall Experience
El cliente no dejó un comentario.diane c. | Overall Experience
El cliente no dejó un comentario.Robyn D. | Overall Experience
El cliente no dejó un comentario.JESSICA M. | Overall Experience
El cliente no dejó un comentario.Beth N. | Overall Experience
Taylor was very sweet and helpful! Everyone made the experience convenient for us.Keshia G. | First Impressions
El cliente no dejó un comentario.ROBERT I. | Online Move In
1st time using a storage area, In the customer service was great!Clifford A. | First Impressions
Andrew was so nice and helpful.Sarah W. | First Impressions
The team made my day. Was in the middle of a horrible situation and they went out of their way to make me laugh and explain everything. Gave me GM phone # just in case of issues. They were awesome! Would give 10 stars if I could.Alanna Z. | First Impressions
Excellent and friendly customer service as well as a convenient location.Joshua F. | First Impressions
El cliente no dejó un comentario.Jay P. | First Impressions
El cliente no dejó un comentario.mike w. | Overall Experience
El cliente no dejó un comentario.PHILIP S. | First Impressions
El cliente no dejó un comentario.Peg O. | Overall Experience
El cliente no dejó un comentario.shari B. | Overall Experience
El cliente no dejó un comentario.Bret S. | Overall Experience
El cliente no dejó un comentario.mike w. | First Impressions
El cliente no dejó un comentario.LISA M. | Overall Experience
El cliente no dejó un comentario.tera t. | First Impressions
El cliente no dejó un comentario.Ashley R. | Overall Experience
Robyn Durrette, the manager, was extremely professional, friendly and so accommodating. I would recommend her to everyone. She's a keeper!!!!mary c. | Overall Experience
Had reserved a 10ft by 15 ft which upon my arrival did not have because they overbooked. I took a 10 by 10 instead. The also offered a 5/5 also. Not a good procedure of overbookingDonald P. | First Impressions
El cliente no dejó un comentario.Bryan W. | First Impressions
The ladies were all super warm, helpful and just wonderful to work with. They were very professional courteous and great at explaining procedures.Mary Ann L. | First Impressions
5 U-Boxes, 1 truck, 1 auto-trailer, 1 cargo trailer, and more boxes than I want to admit; all to move to another state. The Lake Saint Louis U-Haul team is FANTASTIC! No complaints from me about them, and no complaints from them about all my questions and requests. I am thankful to have worked with them.Robert B. | Overall Experience
Staff was friendly and knowledgeable. Gave us a tour of the facility and explained everything. Very clean and well maintained. Would highly recommend.Cynthia M. | First Impressions
El cliente no dejó un comentario.Kevin C. | First Impressions
El cliente no dejó un comentario.James j. | Overall Experience
All employees were very nice and helpful and very clean and bright.Douglas K. | Overall Experience
My own opinion……I’m on a limited income and I felt it was a little costly for me…… Thank You,Peggy R. | Overall Experience
Very clean facility. Friendly, helpful and efficient staff. Easy process to use facilities. Great experience overall - keep up the good work!CASEY W. | Overall Experience
El cliente no dejó un comentario.TIMOTHY S. | Overall Experience
Tytammy n. | First Impressions
Would recommend this to a friend!Mary b. | Overall Experience
El cliente no dejó un comentario.Pauline H. | Overall Experience
The garage door didn't work a few times we stopped by and almost had our cars stuck inside. The office said they forgot to unlock the door.Judy E. | Overall Experience
Owner is awesome and wonderful to work with. Facility in great location, has great storage options and super clean.Kenneth T. | First Impressions
El cliente no dejó un comentario.Brain L. | First Impressions
Staff here is awesome, I would definitely recommend to anyone needing storage or other moving needs.Tori W. | First Impressions
Employees are so helpful and friendly.Bonnie T. | First Impressions
Robyn, the manager, was delightful. She was very helpful and I would recommend her and this uhaul.mary c. | First Impressions
El cliente no dejó un comentario.Taylor G. | Overall Experience
So far so good. I placed my items in storage after renting the truck and the place was clean. I really like the carts at the front of the storage facilities. It makes moving in Fast and efficient.ALICIA P. | First Impressions
The staff was extremely helpful and friendly.Richard H. | First Impressions
Great facility with super friendly staff.Damon B. | Overall Experience
I have rent at other uhaul storage places before. This one is by far the beat one I have rented Robin and her staff are fantastic I can't give them enough stars for all their help Thank you Lake St. Louis team you are wonderful!!!!!!!!!!!!!Patricia C. | Overall Experience
Booked a 10x15 unit a month in advance of our move. The day-of I'm told that our 10x15 is really three different 10x5 units. Unacceptable. If you didn't have the space just tell me and I would have looked elsewhere.. Moving is stressful enough without games like this. Thankfully, I was able to quickly find a true 10x15 space with a nearby competitor and route our delivery there. I know U-haul doesn't care about the lost business because you are obviously full up, but my family will never use you again and I will tell this story often. You are not the only provider any more and need to treat your customers better. Also, the place I ended up moving into was 15 degrees cooler, cleaner and less hectic. Turn down the A/C!Dan H. | Overall Experience
Tara was seriously just the best. When the U-box department at the Spanish Lake location failed to deliver my U-boxes or even call me to tell me they weren't coming (less than 24 hours before movers were supposed to come) I anxiously called the Lake St Louis U-Haul and explained to Tara what my situation was. She was amazing and just took care of everything. She got me a truck and two storage units set up for the very next day in about 15 minutes. Cool as a cucumberand just sweet as pie. There should be more people like her at U-Haul because she knows exactly what customer service is all about! I had a really good experience and I would definitely recommend this location!Tera B. | First Impressions
Friendly peopleDiane T. | First Impressions
El cliente no dejó un comentario.JAMES m. | First Impressions
El cliente no dejó un comentario.Alfonso A. | First Impressions
I was impressed with my overall experience at this specific Uhaul location and what must be the corporate uhaul operation plan. It was modern , so clean, convient to get in and out and all types of supplies on hand to purchase plus staff always helpful if needed. Only one critique at the Uhaul in Florida they had a spot to return old boxes to to give to others but this one did not? However, I am still looking into if Uhaul is a public company and will buy stock!. A very smart well-run company !rick a. | Overall Experience
El cliente no dejó un comentario.Tim H. | Overall Experience
El cliente no dejó un comentario.mary lou w. | Overall Experience
Very helpful staff! Can't wait to store more stuff!!!ann d. | First Impressions
Very good customer service.Kevin S. | First Impressions
El cliente no dejó un comentario.Ashley R. | First Impressions
Very clean and staff was great.kelly p. | Overall Experience
Thank you Robyn.Finishing T. | First Impressions
Robyn was amazing!!! Above and beyond helpful and professional. You have a hidden gem with her.Tracy E. | Overall Experience
El cliente no dejó un comentario.JEANNE S. | First Impressions
One stop return,store and pickup it gets no better. Staff was super nice and helpful. Highly recommendedDeborah Y. | Overall Experience
Awesome customer serviceAntoine C. | First Impressions
Ease of access and cleanest facility I have ever seen.Dan C. | Overall Experience
The staff kindly helped us check in after hours after having a difficult day with a UHaul trailer & road assistance that caused a 4 hour delay.Amy B. | First Impressions
El cliente no dejó un comentario.Pepper H. | Overall Experience
El cliente no dejó un comentario.Kevin C. | First Impressions
Great storage experience. 5 stars. However, when I rented a trailor to empty storage it was a disaster from start to finish. Booking to drop off.......I give it a 0 stars......Terry W. | Overall Experience
El cliente no dejó un comentario.Brad H. | First Impressions
El cliente no dejó un comentario.jeannette M. | Overall Experience
El cliente no dejó un comentario.kelly p. | First Impressions
The gm is awesome. She did a great job.Jana W. | First Impressions
El cliente no dejó un comentario.Robert F. | First Impressions
El cliente no dejó un comentario.Erin W. | Overall Experience
Everyone was extremely helpful, friendly and overall great!Susan M. | Overall Experience
Always clean and secure. Only issue we ever had was parking near the door for pick up or drop offAnn E. | Overall Experience
El cliente no dejó un comentario.Raeann G. | Online Move In
El cliente no dejó un comentario.pat m. | First Impressions
El cliente no dejó un comentario.Keith C. | First Impressions
Great facility!Dan C. | First Impressions
good staff friendly and knowledgeable.Jonothan S. | First Impressions