Customer Reviews for U-Haul Moving & Storage of Lake St Louis

2,876 reviews

1200 S Outer Rd   O'Fallon, MO 63368
(Across the street from Firestone)

(636) 614-0930

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(636) 614-0930

1200 S Outer Rd
O'Fallon, MO 63368
(Across the street from Firestone)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very competent employees and courteous too.

Rob S 
Rating:
5.0

Logan was very nice and returning the trailer was very easy!

Lyle M 
Rating:
5.0

Everyone is always extremely nice and great.

Chris r  |  Overall Experience 
Rating:
5.0

Technician was very helpful in returning the truck. All I had to do was hand him the key and walk away! Very nice!

STEPHEN G 
Rating:
5.0

All was good

Robert J 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Several years I had a hitch and bike rack installed at this location and that experience prompted me to return for my first one-way trip with trailer. Robyn and her team were very helpful in preparing me and my vehicle for this trip (trailer match, wiring harness, appropriate locks, furniture covers, etc). Plus they located a drip-off location less than two miles from my final destination. Top notch location.

Robert P 
Rating:
5.0

Customer did not leave a comment.

kevin f 
Rating:
5.0

Customer did not leave a comment.

Michael W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy V 
Rating:
5.0

They did an excellent job, very professional and couldn't look better.

Donald M 
Rating:
5.0

Customer did not leave a comment.

RICKY W 
Rating:
5.0

Customer did not leave a comment.

Bradley G 
Rating:
5.0

Everyone was very helpful, in explaining how everything works and answered all my questions.

JAMES D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Travis T 
Rating:
5.0

Customer did not leave a comment.

windy b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas H 
Rating:
5.0

Lower your rates

Logan V 
Rating:
5.0

Customer did not leave a comment.

Meghan F 
Rating:
5.0

Nolan was very professional and helpful. Made the process easy and painless. All of the employees worked as a team to assist other customers while I was there. Highly recommend this location.

Ryan S 
Rating:
5.0

Employees were great. I highly recommend this location.

Daniel D 
Rating:
5.0

The service we received was above and beyond, always willing to help us with all of our needs.

brenda f  |  Overall Experience 
Rating:
5.0

It was always clean and well lit.

patrick a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark C 
Rating:
4.0

We were not offered any type of compensation due to the trailer leaking. We were just told they would look at it.

Jayne S 
Rating:
5.0

Customer did not leave a comment.

Daniel B 
Rating:
5.0

Customer did not leave a comment.

Angela H 
Rating:
5.0

Customer did not leave a comment.

Kobba J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry A 
Rating:
5.0

Customer did not leave a comment.

Colleen O 
Rating:
5.0

Plenty of inventory, friendly and courteous.

Otha E 
Rating:
5.0

Customer did not leave a comment.

Kyle B 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY M 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY V 
Rating:
5.0

Customer did not leave a comment.

Arianna D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myra B 
Rating:
5.0

I have no idea. Everything was great!

jefferey B 
Rating:
5.0

Great services always friendly,, and helpful, make sure you get the right trailer for what you're hauling. I keep coming back and l recommend everyone who asks or l knows that might need a trailer. Thank you

Charlet G 
Rating:
5.0

Customer did not leave a comment.

Susan W  |  Overall Experience 
Rating:
5.0

Helpful staff with well maintained facility

Dan H  |  First Impressions 
Rating:
5.0

Great place

Donald C 
Rating:
4.0

Customer did not leave a comment.

Julia A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karl B 
Rating:
5.0

Nothing that I can think of right now.

Ken K 
Rating:
4.0

Customer did not leave a comment.

John R 
Rating:
5.0

Customer did not leave a comment.

Larry K 
Rating:
5.0

Customer did not leave a comment.

Bill C 
Rating:
5.0

The customer service representatives were quick to help me out, with the best prices around. Logan even showed me to the unit, which was very helpful considering how large the maze of units is. Thank you!

Arianna D  |  First Impressions 
Rating:
5.0

Uhaul really has the storage business dialed in they've thought of everything. Right down to the bathrooms that are available on every floor of the climate controlled storage.

James K  |  First Impressions 
Rating:
5.0

Very friendly

MIKE W 
Rating:
5.0

Great experience here as always. Robyn is always so helpful and a pleasure to work with.

Tamara C 
Rating:
5.0

Customer did not leave a comment.

Marcus W  |  First Impressions 
Rating:
5.0

A great rental location! They have everything you might possibly need. The staff is friendly and helpful.

James B 
Rating:
5.0

Easy check out and check in

Bryan S 
Rating:
4.0

No one @ the service desk, or inside the store even though there were @ least 3 employees. Took awhile, but they took care of us once they were aware we weren't being helped

KENNETH S 
Rating:
5.0

Robin and her crew are great. Very polite, helpful and fast. I only rent from this location.

Gregory H 
Rating:
5.0

The staff at this location are always friendly and helpful; they know what they're doing and assist in all matters and questions. They make sure the experience is a positive one. Your automated transportation system that sends messages to clients tho . . . that is a whole new problem. The message that you can be refunded $500 if you pick up a preloaded trailer, comes across as a scam. And the message that states you can pick up the truck the evening prior to your scheduled date at no additional charges, didn't work either -- in fact it became rather ugly on my part, as I believed I could, came in with another individual to do so and was told it wasn't on the orders. Then it pushed my blood pressure up and attitude as well. Even tho your service rep in store continued to be as courteous as possible. I was almost home and your service rep called back and said it was an error on the part of transportation and I could pick it up -- I wasn't driving another 30 minutes back to get it at that point until the next morning.

velvet l 
Rating:
4.0

Customer did not leave a comment.

Linda H  |  Online Move In 
Rating:
5.0

Very easy doing business with this establishment. All employees are very friendly and helpful.

MARK G 
Rating:
5.0

Customer did not leave a comment.

Lawrence W 
Rating:
5.0

Customer did not leave a comment.

Steven E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam B 
Rating:
5.0

Customer did not leave a comment.

DENNIS H 
Rating:
5.0

Customer did not leave a comment.

Lenitra f  |  Overall Experience 
Rating:
4.0

My only complain is that the computer system is really bad. We tried to get a single, large rental, but only small ones were available. The result was we rented two small ones and when we emptied one, we couldn't end payment for the empty one because of the system. Also, despite trying for months, autopay never worked. I had to manually pay every time.

Nathan W  |  Overall Experience 
Rating:
4.0

I see the vehicle is clean but not well maintained, i experienced below problems with the vehicle. Unable to adjust side mirrors and had difficulty in checking the vehicles following. Especially passenger side mirror didn’t help much as unable to adjust as needed. Vehicle produces so much noise while driving and very slow pickup. And there is a delay in breaks response, if I apply breaks here it stops after 10-15 seconds. And the vehicle in not smooth to drive.

Vignesh V 
Rating:
5.0

Everyone was super helpful and friendly. Great customer service and very fair pricing

MARK G 
Rating:
5.0

A good overall experience, staff was friendly & the facility was clean & we felt safe to be there even late at night.

Kristel M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

irene l 
Rating:
5.0

Rented here before and always a great experience. Staff is helpful and don't seem to be in a rush to move on. Location is convenient as well. I'll be back again.

DARIN H 
Rating:
4.0

The guy who hooked up my trailer didn't tighten the locking mechanism so the trailer could have fallen off at any point thank God it didn't

Dillon K 
Rating:
5.0

Customer did not leave a comment.

virgil h 
Rating:
5.0

Very good service

Yevgeni K 
Rating:
3.0

It must be 24 hours in order you can go to unit any time because some times you wanna go after normal hours and you can’t access to your unit

Ysidro L  |  Overall Experience 
Rating:
5.0

Great experience from start to finish.

Christy L 
Rating:
4.0

Oil change light was on. Cargo area was dirty, had not been swept out.

Robert S 
Rating:
5.0

Customer did not leave a comment.

mike b 
Rating:
5.0

Everything was on point

Deven S 
Rating:
5.0

Customer did not leave a comment.

Scott W 
Rating:
5.0

Customer did not leave a comment.

Joseph H 
Rating:
5.0

Extremely helpful wonderful people. I feel my property is secure

Steven C  |  First Impressions 
Rating:
5.0

Lady’s that work in the store were very nice and helpful. Was in and out.

Kyle S 
Rating:
5.0

Customer did not leave a comment.

Lawrence W 
Rating:
5.0

Best place ever to rent equipment. Everyone was super nice and helpful,!! I had issues with my scheduling and they made it so easy and helped me out.THANK YOU!!

Tom B 
Rating:
5.0

Very helpful staff, general manager was especially helpful, would definitely go back there anytime I needed another rental

Ross M 
Rating:
5.0

Appliance dolly wheel wouldn't roll properly made the job hard

FLINT C 
Rating:
5.0

Very nice, friendly and helpful staff.

Patricia C 
Rating:
5.0

Customer did not leave a comment.

DeAnn E 
Rating:
5.0

Customer did not leave a comment.

Carrie C 
Rating:
5.0

Customer did not leave a comment.

Wade R 
Rating:
5.0

I set up truck on the app, but my preference was to talk with someone at pickup. The people I connected with were great. I would go back as soon as I have a need.

Jeff O 
Rating:
5.0

The Lake St. Louis U-Haul facility is a tremendous asset to any business person or householder, from its impressive selection of trucks and trailers for any moving project, to all its friendly, knowledgable problem-solvers on staff ! Big "Thanks !" to Robyn, Kayla, Andrew, Tommy, and Logan for all your help.

MARK R 
Rating:
5.0

Very friendly

Julie B 
Rating:
5.0

Customer did not leave a comment.

Steven S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christy M 
Rating:
5.0

Great overall experience.

Jennifer M  |  Overall Experience 
Rating:
5.0

Rental was great. Staff very helpful when picking up and returning.

Robert R 
Rating:
5.0

Customer did not leave a comment.

Scott W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dmytro I 
Rating:
5.0

Customer did not leave a comment.

Theodore C 
Rating:
5.0

Customer did not leave a comment.

Kristian W 
Rating:
4.0

Having all the loading dock slots filled with empty trucks was not helpful at all.

Richard P  |  Overall Experience 
Rating:
5.0

Fast, easy checkout. Thanks

BRUCE H 
Rating:
5.0

Quick pickup and drop off. No issues, excellent service.

BRUCE S 
Rating:
5.0

Customer did not leave a comment.

Nancy N 
Rating:
1.0

They sent out they sent us out in a vehicle that had a flashing check engine soon, light on, and then tried to charge us when it actually broke down

Sonia C 
Rating:
5.0

Customer did not leave a comment.

Gary M 
Rating:
5.0

Customer did not leave a comment.

juan r 
Rating:
5.0

Customer did not leave a comment.

brad w 
Rating:
5.0

Customer did not leave a comment.

Kathleen M 
Rating:
5.0

Customer did not leave a comment.

Amy B 
Rating:
5.0

Customer did not leave a comment.

James J 
Rating:
5.0

Customer did not leave a comment.

Sunil k 
Rating:
5.0

Customer did not leave a comment.

becky c  |  Overall Experience 
Rating:
5.0

Robin is so polite and knows her job very well.

Charlet G 
Rating:
5.0

Thank you Great Services

laura l 
Rating:
5.0

Customer service was awesome

Brian M 
Rating:
5.0

Very nice and helpful at check in

Bret S 
Rating:
4.0

Dolly wingnut setup was not easy to open with hand. Had to get tools from neighbors to open. Also tightening did not work and had to carry dolly in my car trunk.

Vijaya K 
Rating:
5.0

Customer did not leave a comment.

Ramsatish V 
Rating:
5.0

The employees were heading home for the day but kind enough to get out of their car and tell me where to part the truck.

Heather S 
Rating:
5.0

Everything was great! Thank- you! Having had to schedule and reschedule many times everyone was very helpful and accommodating! Thank you! Merry Christmas and Happy New Year!

JERI C 
Rating:
5.0

Customer did not leave a comment.

Archie L  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Billie H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine A 
Rating:
5.0

Customer did not leave a comment.

Dennis T 
Rating:
5.0

Customer did not leave a comment.

Elijah L 
Rating:
5.0

Simple rental process and friendly service. Super ez return.

THEODORE S 
Rating:
5.0

Customer did not leave a comment.

Steven S  |  First Impressions 
Rating:
5.0

Super clean!!!!!

kathy k  |  Overall Experience 
Rating:
5.0

Robin was wonderful to work with

Karen Z  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeffrey M  |  Overall Experience 
Rating:
5.0

Enjoyed leaving my belongings in the storage unit. It was always comfortable in the building. Climate control was very nice. Never saw any bugs.

Diane T  |  Overall Experience 
Rating:
5.0

Great staff, very helpful.

Philip H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana V  |  Overall Experience 
Rating:
5.0

Staff were very friendly and helpful.

Christy S  |  First Impressions 
Rating:
5.0

When I start my furniture at two years ago when your human control units in the same location everything was beautiful and perfect. That’s why I went back to the same place that IWhen I start my furniture at two years ago when your human controlled units in the same location everything was beautiful and perfect. That’s why I went back to the same place that I used before.

Marilyn M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Josefa A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

phil m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristy K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anthony f  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

taylor m  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

chris s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

phil m  |  First Impressions 
Rating:
5.0

Robyn was amazing to work with! She went above and beyond to ensure my unit was safe and was very accommodating and helpful during my moves.

Heather D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael M  |  Overall Experience 
Rating:
5.0

Entire building was amazingly clean and well run. Staff were helpful and friendly. This whole facility and crew were unlike any UHaul business we have ever used and could be a model for how your business should be run!!

Harry H  |  Overall Experience 
Rating:
5.0

Staff was great to work with…

Andrew W  |  Overall Experience 
Rating:
5.0

Kayla was so knowledgeable and helpful throughout the entire process. It was a last minute reservation for an emergency situation and Kayla was able to make the process easier.

JAMIE B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NEA F  |  First Impressions 
Rating:
5.0

The woman who helped me was so wonderful explaining all of the features and issues.

Connie L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald L  |  First Impressions 
Rating:
4.0

I’m disappointed that I was charged $119 for The until when the sign right beside the desk started $109 Isn’t that false advertising?

Kevn D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley M  |  First Impressions 
Rating:
5.0

All the workers were so nice!

Riley M  |  First Impressions 
Rating:
5.0

The process of renting a unit was very easy and the staff was very friendly and helpful. Overall it was a good experience.

Angela L  |  Overall Experience 
Rating:
5.0

I could not have been more pleased with the way things went

Mary H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bill C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tim O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arthur S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

barry b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew K  |  Overall Experience 
Rating:
4.0

I was not happy with my truck rental experience.

Rick S  |  Overall Experience 
Rating:
5.0

This store is very well Maintained professional friendly. The staff is great

Bennie F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

barry b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katie M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott M  |  Overall Experience 
Rating:
5.0

The manager went above and beyond for me.

ANDREA I  |  Overall Experience 
Rating:
3.0

I was disappointed to find upon move-in that rather than having the 10’x15’ unit I reserved, I was being moved into two units totaling 10’x15’. This was not disclosed to me prior, and had I known there weren’t actually any 10’x15’ units available I would have gone with a different facility. I did not have a choice at that time, however, since I had just completed a cross-country move and had less than 24 hours to return my truck.

Erika T  |  First Impressions 
Rating:
4.0

the alarm went off each time I entered in spite my signing in

Joan M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rick S  |  First Impressions 
Rating:
5.0

Dave was my rep and I will say, he was very respectful, kind, and professional. It’s not every day you get this kind of service. He is definitely an excellent employee.

Diana V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brad W  |  First Impressions 
Rating:
5.0

Professional Courteous Service

Bennie F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shea P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly H  |  Overall Experience 
Rating:
5.0

David, very helpful throughout entire process. Gave me a tour and showed our unit 3131 and the access process. Thanks, John

JOHN B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sam m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jonell s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reshawnda S  |  First Impressions 
Rating:
5.0

Even cleaning staff carried out their work professionally and with a business like manner. Very impressive

Wesley M  |  First Impressions 
Rating:
5.0

The General Manager, Robin is amazing. U-Haul is lucky to have her.

Tina H  |  First Impressions 
Rating:
1.0

I visited the store and made my reservation. Two weeks before the check-in date, I received a cancellation notice in my email. This happened, because the manager keyed in the wrong date for my arrival. I called, and the assistant manager, Robyn, I think, was supposed to have set it up correctly. I called on Wednesday two days before to reserve a box truck, and when I called, they could not find my unit storage rental! I had a nine minute conversation with a young man, who reserved a storage room for me again, luckily, there was one to be had. Also reserved a truck for me. I called on Thursday and asked if I could move the reservation up a day. Only to find that they could not find a reservation again. So a lost reservation, two employees confirmed that I had a reservation, and then when I made that phone call on Thursday, I found it. There was no reservation again. When my son went to pick up the truck on Thursday afternoon, they couldn’t find the reservation. When he arrived at the storage facility in Lake St. Louis, they could not find a reservation, and I had to reserve one on the spot again. This was just a terrible experience, had they not had extra units available, I would’ve been in a very difficult situation. On top of that, no one that I spoke to seemed very concerned that these reservations were confirmed, verbally, and not actually made.

AARON C  |  First Impressions 
Rating:
5.0

Absolutely adored my time with U-Haul. The staff helped me during a critical and traumatic period in my life and made life so much easier! From the office staff, to the janitorial staff, to the truck staff, everyone was helpful, compassionate and kind. Couldn’t ask for better service.

alyssa b  |  Overall Experience 
Rating:
4.0

I've had my unit for several years. I didn't have any problems until recently when the elevator was out of service for almost a month. I was finally able to get all of my things out of storage. Very friendly, climate controlled and 24 hour security. I would highly recommend this facility.

Rebecca L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRAIG G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kendra D  |  Overall Experience 
Rating:
5.0

Fast service kind staff made moving easier

Trina P  |  Overall Experience 
Rating:
5.0

Great experience with a wonderful staff! Very helpful and friendly! The manager was very hands on as well. The staff answered my questions and addressed all my needs. I really appreciate them showing me the differences in the size of the storage units as well as showing me what I needed to do to access the my unit after hours. The storage units were also very clean. If I need storage or a rental truck again, I’ll be sure to go back to this same location.

Wade J  |  Overall Experience 
Rating:
5.0

Very professional staff and good security.

Patrick R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donte S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donte S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Morris F  |  Overall Experience 
Rating:
5.0

Robyn really went above and beyond very excellent in Customer service !!!!!

Roy A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark R  |  Overall Experience 
Rating:
5.0

Very pleased, inconvenient

James M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karon D  |  Overall Experience 
Rating:
5.0

Everyone has been very helpful so far.

LaDonna D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mike S  |  Overall Experience 
Rating: