Customer Reviews for U-Haul Moving & Storage of Lake Square

5,828 comentarios

10128 US Hwy 441   Leesburg, FL 34788
(North of the Lake Square Mall)

(352) 728-4058

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(352) 728-4058

10128 US Hwy 441
Leesburg, FL 34788
(North of the Lake Square Mall)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The staff was very accommodating, with emergency post hurricane storage. The truck rental debacle is a different story and will deserve a separate review.

konrad K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas R. 
Clasificación:
5.0

Couldn't have asked for a smother process from end to end. Staff was most helpful and friendly.

gayle C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DON L. 
Clasificación:
5.0

I am a repeat customer and will continue to be. Hope the prices stay affordable!!

Jessica J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billy V. 
Clasificación:
4.0

Extraordinario servicio al cliente

MIKE S. 
Clasificación:
5.0

I could pick from several locations for drop off. I chose this one because of the service level provided by the employees here

Roy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

linda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

linda S. 
Clasificación:
5.0

The staff at both locations very nice and professional.

deborah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon F. 
Clasificación:
3.0

Manager who hooked up trailer was outstanding. Clerk who handled order and signup was incompetent and unfriendly

paul H. 
Clasificación:
5.0

El cliente no dejó un comentario.

johnie H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
5.0

Truck door got stuck once we got it to uhaul

NINA R. 
Clasificación:
5.0

I still haven't received my return receipt...I did it on line because location was closed

Walter L. 
Clasificación:
3.0

U-haul customer service on phone not helpful, would not reccomend them to anyone.

Alan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

William D. 
Clasificación:
3.0

There are so many U boxes stacked up everywhere people are running into the buildings , I had bugs in my storage unit I'm going to have to go through everything and remove cockroach fecal matter and possibly eggs. Why is storage not pro rated I should not have to pay for the rest of the month for an empty storage unit I'm no longer using if someone else moves into 137 or 113 before the end of the month that's basically double dipping. I would like to have my bill prorated for the half of the month I'm not using my storage units.

DUANE S.  |  Overall Experience 
Clasificación:
5.0

No improvements. The staff were very helpful when I checked in.

Wendy T. 
Clasificación:
5.0

Great people

RAYMOND K. 
Clasificación:
5.0

Great people to work with at the Leesburg facility.

GARY O.  |  Overall Experience 
Clasificación:
5.0

Make sure people park in the correct spots. Movement is tight.

DAVID N. 
Clasificación:
5.0

Everything was great. Staff is always friendly. No indicator lights on in the vehicle this time. The cargo van was clean. The vehicle was in good condition other then the windshield being cracked on the passenger side. Not a single issue with the cargo van.

Shelly G. 
Clasificación:
1.0

What could go wrong has went wrong

randal B. 
Clasificación:
5.0

El cliente no dejó un comentario.

sandra B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don J. 
Clasificación:
3.0

They initially accused us of scratching the door of the truck when we returned it. Said our pictures weren't any good. After 3 employees looked at it, they discovered it was dirt. I will do my best to never rent from uhaul again.

James B. 
Clasificación:
5.0

Nothing. Service was fast and friendly, and the price was outstanding.

JAMESJOSEPH JR D. 
Clasificación:
4.0

The price

Rosemary M. 
Clasificación:
5.0

This was a great experience from start to finish!!! Very helpful and knowledgeable about the whole process. Thanks so much!!!

Linda P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven S. 
Clasificación:
5.0

Office staff extremely helpful and very professional!

Fred C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Paloma A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip S. 
Clasificación:
5.0

The equipment could be a little better maintenance. Both times I've rented from u haul. There were indicator lights on . The Silverado was way over for a oil change. The 10 ft box truck light was on for the tire monitoring system. From what I could see I'm guessing one of tpm sensors on one of the tires was bad. Didn't have any problems on either trip. Over all the experience was good. The employees were friendly. The equipment was fairly clean.

Shelly G. 
Clasificación:
2.0

I used the same Tahoe and hitch to rent the same trailer several times at another uhaul store but at this one all of a sudden my factory stock hitch is to high to use.

Jeffrey O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTHONY T.  |  Overall Experience 
Clasificación:
5.0

Best service in town !!!🇺🇸💯

Rodolfo G. 
Clasificación:
4.0

When I pulled up there was nobody around and had to stand around a good while waiting for somebody to receive the equipment, other than that they were helpful

Frank R. 
Clasificación:
3.0

Because this site is older, the exterior storage bin has ceiling problems and there is a rat catcher on the floor to poison pests. The staff, though, is great to work with and the bin prices are lower than almost all other storage companies within a 25 mile radius.

paul l.  |  First Impressions 
Clasificación:
5.0

Expensive, but you get what you pay for.

Tara T.  |  Overall Experience 
Clasificación:
5.0

Everything & everyone was great 👍

Joshua L. 
Clasificación:
3.0

The customer service representative was rude.

Joseph C. 
Clasificación:
4.0

Drop off was great, 👍.

Kenneth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kd S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Terry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

sean E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerri D. 
Clasificación:
3.0

better customer service

Christine G. 
Clasificación:
5.0

A well-run facility with helpful and knowledgeable staff, especially the general manager

Clive R.  |  First Impressions 
Clasificación:
5.0

Prompt, friendly and helpful service.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa V. 
Clasificación:
4.0

El cliente no dejó un comentario.

kierra e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PHIL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eduardo R. 
Clasificación:
5.0

Staff is great

lisa A. 
Clasificación:
3.0

Picked up on a Sunday. Young man not good eye contact, just finished eating something, did not give me the pads as on agreement. However, when I called earlier in the week and after leaving and discovering pads missing the manager was beyond helpful and friendly.

Thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandro R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray I. 
Clasificación:
3.0

I tried to drop off the trailer at the correct location and they said they couldn't accept it. 2 locations later they wanted to charge for the wrong drop off. The person at that drop off made it right.

Carole G. 
Clasificación:
5.0

Our helper was fantastic!

Lee K. 
Clasificación:
1.0

When I got the unit the lady that helped was very nice when I left less then 2 weeks earlier the staff that helped me were rude never spoke to a manager like I was told I would and wouldn't give me any kinda money back. When I first got the unit and opened the door there were dead bugs all in it you'd think they would at least sweep it up before letting you rent it. I will not recommend this U-Haul to anyone as a matter of fact I've already told people not to go to you guys

Kristen D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

charles L. 
Clasificación:
1.0

The trailer, price and ease of rental were all satisfactory. Unfortunately the customer service representative was not. Rude from the start with an attitude conveying this was a waste if her time. Uhaul is a great company but this woman should not be working with customers.

Austin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly T.  |  Overall Experience 
Clasificación:
5.0

The truck when loaded has a terrible misfire and uses excessive gas. Everything else was great and the employees were very helpful. I'd definitely refer Leesburg U-Haul to friends and family. Gracias

Lynn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William C. 
Clasificación:
5.0

No problems whatsoever. Good experience

Gina B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Todd D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Franklin K. 
Clasificación:
5.0

supportive solution provideres great customer care

Vagner Wilson G. 
Clasificación:
5.0

Good equipment and associates for pleasant and professional!

ronald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

tom H. 
Clasificación:
5.0

David was very helpful in the hookup and safety check process. He got me on my way quickly and safely.

tom H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilson Wetzel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deb R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
3.0

The manager at this facility needs to know what she is doing and not be sending people back and forth. Communication. She also if she paid attention to one customer at a time I could had saved money and time. Poor management!!!!

Debbie T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Desiree L. 
Clasificación:
5.0

Great job!!!

Nadine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eloisa L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ed R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYLER H.  |  Overall Experience 
Clasificación:
3.0

Over charged me and has me make an appointment to get a truck when the day I went in they had trucks available and didn't give me one then

COURTNEY S. 
Clasificación:
5.0

The manager and staff were very helpful and quick with setting me up with a trailer rental. Thank you U-haul and staff.

Donald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben H. 
Clasificación:
4.0

The people were friendly and knowledgable. I would use them again.

Bruce K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alan L. 
Clasificación:
5.0

When we started out in Michigan, the folks up there at the Lansing office we're very confusing on what we needed to do. We were told not to put a lock on the container and we also received several phone calls after the container was delivered on when we wanted the container delivered. It was really confusing and at one point we thought the container was still in Michigan because it showed the order had been canceled. I will think twice before using this service again. Thank goodness the people in Leesburg Florida were extremely helpful in getting things squared away.

David O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald W. 
Clasificación:
4.0

The lady who dropped the u-box container off, was exceptionally friendly and professional

Andreas K. 
Clasificación:
5.0

The overall experience with the staff at U-Haul Moving & Storage of Lake Square was amazing. Probably the best experience I've had. Catherine, the GM, was on in. She was kind, accommodating, and professional. 12/10.

Darren M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark W.  |  Overall Experience 
Clasificación:
4.0

Van lined with carpet made it impossible to slide boxes. Took twice as long. No handle for me to get in side and back doors. Will never rent a new van. Returning van, felt like a number.

sally G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

Employees were friendly and helpful altogether a very nice experience.

Susan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond D. 
Clasificación:
3.0

U-Haul in florida was great. Not so at the recipient end at W. Lynwood Washington! They changed the deilivery date several times which resulted in another's month charge on the U-Box. They also hung up on the recipient who was attempting to schedule the delivery. The recipient will NEVER use U-Haul, Lynwood ever again!!!!

Marilynn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey M. 
Clasificación:
5.0

Keep up the great work

leslie G. 
Clasificación:
2.0

I didn't care for the way the manager sent me to Ocala because they were closer to my house. I had a storage unit in Leesburg at her facility. I put extra miles on the U-Haul truck and then when I got to Ocala he sent me back to Leesburg. At this time the manager changed her attitude and helped me. I am at this point wasting money putting the trailer stuff in a storage building when I could had left it in the trailer and would had cost me less money. I am so upset over this whole ordeal.

Debbie T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

PAMELA M.  |  Overall Experience 
Clasificación:
3.0

Unit was locked so you still had to visit the desk to get it unlocked. Additionally the climate controlled units were sitting at 100 degrees so that's not climate controlled.

Joseph H.  |  Online Move In 
Clasificación:
3.0

Staff was clear, kind and a joy to work with. The advertising online advised we can move in outside of business hours which was incorrect. There was no option to obtain a key after business hours to move items into unit. That is my only reason for making this experience as Average. Gracias por tu tiempo.

Kaylah L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen H.  |  Overall Experience 
Clasificación:
5.0

The folks were extremely helpful. Thank you.

Jonathan W.  |  First Impressions 
Clasificación:
3.0

I went to put my belongings in the Unit Sunday & it still had 2 security locks on it I’d like to change my move in date for today

Kristina r.  |  Online Move In 
Clasificación:
5.0

Was a good experience

Valentin R.  |  Overall Experience 
Clasificación:
5.0

Great location and staff.

ERIC J.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Sandra R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DUANE S.  |  First Impressions 
Clasificación:
3.0

When I went to move into my storage unit there was a younger gentleman and an older gentleman That had just pulled up to the same building my storage unit is in. SpaceThey had bolt cutters with them and they were watching me as I was moving into my storage unit. The young man went into a storage unit ( I'm assuming it was his) and then proceeded to change into new clothing right there in the hall of all the storage units. The employee that was with me said nothing to them and it was a little bit uncomfortable. I'm not comfortable that somebody was allowed to go into the storage units with a bolt cutter knowing that they could've cut anybody's lock and there's no cameras inside of the building. Other than that incident everything went smoothly and the staff was pleasant to me.

Heather H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

John G.  |  First Impressions 
Clasificación:
5.0

Very nice staff

Donna D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim D.  |  Online Move In 
Clasificación:
3.0

Just average. I had 2 units: one climate controlled, and the other was not. The staff was great, but the facility was crowded with U boxes. It was often hard to get at the keypads. I had a lot of insects in my non-climate controlled unit. I felt the need to fumigate everything when I brought my boxes home.

Mike M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David Leavins C.  |  Overall Experience 
Clasificación:
4.0

At this particular location there are several styles of locks for sale but the girl at the counter said only one style lock can be used for locking the storage unit which by the way is the most expensive lock sold there, and said she would not allow you to use any other lock

Craig W.  |  Overall Experience 
Clasificación:
1.0

The unit was not pest controlled, clean, and I had water damage to my items. I would not recommend this facility to anyone even if it only cost $1/month.

Shoncy W.  |  Overall Experience 
Clasificación:
3.0

My only complaint is all the trailers and storage boxes that were all over the property. Made it aggravating to get in and out.

Justin J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alecia R.  |  First Impressions 
Clasificación:
5.0

Really helpful and polite staff who is a pleasure doing business if U-Haul at this location!

Joy S.  |  Overall Experience 
Clasificación:
5.0

Servicio al cliente de excelencia.

Cynthia F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert T.  |  Overall Experience 
Clasificación:
4.0

Alex was a wonderful u haul clerk. Very helpful, courteous.and efficient and my check out was a breeze. You've got a great asset to your company. That young man will go places.

janice c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

karen m.  |  First Impressions 
Clasificación:
4.0

Great storage, but be aware of people bringing trailers in behind a truck. it was kinda difficult to navigate through with all the pod units around. the one in the back aisle blocked us a little.

Andrew S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

James K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene W.  |  Online Move In 
Clasificación:
5.0

Thank you! Uhaul made our move less stressful.

Jackie K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Valentin R.  |  First Impressions 
Clasificación:
5.0

Very friendly staff.

Bobbi D.  |  First Impressions 
Clasificación:
2.0

I had a lot of difficulty ever trying to get a hold of a person on the phone. Had trouble paying my storage bill. Also my unit was broken into and ransacked. I didn't receive any compensation or apology from the staff. Overall I was disappointed in the storage experience from U haul.

Connie K.  |  Overall Experience 
Clasificación:
1.0

I paid for my storage a day before put address in GPS to move my family from one city to another only to be led to the middle of nowhere. Cried for 30 mins because I was lost. Spoke to a rep that was nonchalant and put me on another 20 min hold in the middle of nowhere. Minding you I've been already driving for 7 hours. I was ready to get to storage and get to my home after only to find out the address listed was 1 hour and 6 mins away from my actually destination. Ran out of gas in the middle of nowhere. My husband had to leave me and my children to get gas because we couldn't tell anyone where we were. SO I NEVER MADE IT TO A UNIT I PAID FOR. Drove an extra 1hr on the uhaul truck that I know their going to make me pay for. Which is completely unfair. I was given 131 in miles and was only driving 88 miles. Now idk how many miles is on there because of their address was messed up. Complete ripe off. $278 for uhaul and $127 for a storage I can't find nor use.

Asia G.  |  Online Move In 
Clasificación:
5.0

The manager and staff was very helpful, polite, and professional. I love this uhaul facility.

Joann P.  |  First Impressions 
Clasificación:
5.0

Staff are always friendly and helpful but your computer system is painfully slow.

Eugene W.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Denise B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia R.  |  Overall Experience 
Clasificación:
5.0

I will be using uhaul again

Shelby H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Teresa H.  |  Overall Experience 
Clasificación:
3.0

There was evidence that the 10 x 10 unit leaks. I didn't have the time to change units. The staff was friendly and courteous.

Mike M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael I.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James K.  |  First Impressions 
Clasificación:
5.0

Very friendly staff.

MIKE S.  |  Overall Experience 
Clasificación:
2.0

I’m still unpacking and I’m finding things broken I trying to get it all together before I file a file any damages

Barbara K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Will K.  |  Overall Experience 
Clasificación:
5.0

Your team came to the rescue when I realized one storage unit wasn't enough! We were able to get a second (bigger-outside) unit and it was a perfect solution. Kudos to your team!! Thank you! C Ketcherside

Jackie K.  |  First Impressions 
Clasificación:
5.0

All the emplees are great, but that store has a latin employe, i thinks his name is nestor, hes super great... 5 stars to him, from a puertorrican girl jiji

Roberto C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

RONALD T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene W.  |  Online Move In 
Clasificación:
5.0

Staff was always friendly and helpful.

Phyllis C.  |  Overall Experience 
Clasificación:
3.0

During the heat of the day (90+ degrees) the temperature of climate controlled building E is 89 degrees in the back of the building (where the air conditioner is located) and 90 degrees in the front of the building. It was 82 degrees at night.

KARL P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JACK M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shari L.  |  Overall Experience 
Clasificación:
4.0

I had tried calling there a few different times over the 10 1/2 months that I used the unit. The only frustration I had was not being able to get through to the store even though I called the number to that store. After several attempts & having to call other stores & finally being able to be taken care of through the system but not through that store was my need taken care of. I live a couple hours away so when I need to reach them it's frustrating not to be able to get through on the phone. In the end it took another trip in there after getting my stuff out to close the unit w/ in the 10 day prior requirement, because I wasn't able to get through on the phone. The staff was nice & helpful & the unit was clean, dry & well lit & I used a Climate control unit which seemed to have no problems with that. Over all I was happy.

ADRIANNE H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

sandy c.  |  Overall Experience 
Clasificación:
2.0

Where do I begin... Let me 1st say there are some great staff members here That do try to go out of their way to help you. But then you run into the ones that just really want to ruin your day. Like going in in finding out the handle has been broken off the door going into your storage unit and being told we have to wait until the manager comes back off a vacation to have it fixed. In 2 weeks later it's still not fixed. Or walking into the climate control building and it's smelling of cat pee P. And being told it's not my fault I didn't put the cat in there! But my all time favourite thing of all was when the guy in the next unit that it was great to poor stuff over the wall into our unit. We pay good money to have our belongings kept safe & available not to be abused.

JERI R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JACK M.  |  First Impressions 
Clasificación:
1.0

You charge way too much will never use you in future you took whole month rent when cleared out before the month was over.

RONAK P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sandy c.  |  First Impressions 
Clasificación:
5.0

Catherine was very helpful and efficient. She was patient with me and explained everything I needed to know being a newly renter. Her customer service is impeccable! 

Tytianna B.  |  First Impressions 
Clasificación:
1.0

With the exception of being locked inside the fence overnight with both of our dogs and our then 9-year-old daughter after we paid the upgrade fee to allow for 24 hour access, our experience during the term of our agreement went relatively smoothly. That was until March 1st of 2020 when we moved our belongings out of our storage unit and notified staff that we no longer required use of the facilities. At that time we were paid through the end of February of 2020. The on-site manager even let us borrow a screwdriver and a broom to sweep out the unit before we left. So there is no question that we notified staff we were ending our rental term with Uhaul at that time. Uhaul has consistently continued to charge me monthly rent and just this month completed the process of "selling" our belongings within the unit (it was empty) to apply toward our balance despite several emails informing them that the unit had been empty since 03/01/2020. According to their records I now owe them over $2000 for a years plus worth of monthly storage fees for a unit I did not use in that time frame. So, I would say my overall experience with renting a storage unit from Uhaul of Lady Lake went about as poorly as could be imagined. I fully expect I will need a lawyer to clear up the mess they have created.

Mary P.  |  Overall Experience 
Clasificación:
1.0

Sending notices and late charges i find outrageous, besides is expensive.

jaiiro h.  |  Overall Experience 
Clasificación:
1.0

MY STORAGE UNIT WAS FULL OF BUGS AND ALL OF MY THINGS WERE DAMAGED!

Leon B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lloan Ronada M.  |  Overall Experience 
Clasificación:
5.0

You are doing fine! (More counter staff would help to reduce wait time).

Keith W.  |  Overall Experience 
Clasificación:
4.0

We had to rent a larger unit and transition was easy. Definitely would recommend.

THAREASSA G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

John H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE T.  |  First Impressions 
Clasificación:
3.0

Being required to purchase a padlock there was a real issue for me. I had a padlock but was told I had to purchase one from them. I hope I don't ever have to use this facility again

janice m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank C.  |  Overall Experience 
Clasificación:
3.0

I had mice problems and some of my things were damaged.

BERNICE V.  |  Overall Experience 
Clasificación:
5.0

Jeremy was awesome he went above and beyond with helping me with another storage unit ! Exceptional customer service

Debra N.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

shannon f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA D.  |  Overall Experience 
Clasificación:
1.0

The manager is rude and tried to charge me extra charges for no reason

JENNIFER P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

gary j.  |  Overall Experience 
Clasificación:
5.0

From bringing our personal items from the Chicago area here to Leesburg in two X-Boxes and then transferring them to two climate- controlled storage units while we found a home in the area, and finishing with the moving company having no problem loading everything up and bringing it to our new home, I could not be happier with U-Haul. Alexandrea here at the Leesburg facility was very friendly, helpful and professional in every aspect. For example, she used the forklift to move our two X-Boxes closer to the storage units door to save us time and steps with the unloading. I have given many recommendations already for using the U-Haul methods in moving. ¡Gracias!

Thomas G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

melissa b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose M.  |  First Impressions 
Clasificación:
5.0

Very helpful. Even recommended a great guy to help move larger items.

William L.  |  Overall Experience 
Clasificación:
5.0

Great experience

Arthur E.  |  First Impressions 
Clasificación:
5.0

The staff was extremely helpful to me during my move not only did I come at a bad time during a Corona upright but they were so friendly they help me with so many things and I most definitely will use them again and tell others I was extremely satisfied and happy with the service from U-Haul and I thank the people there so very much for helping me

Sandy R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erika W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

steven b.  |  Overall Experience 
Clasificación:
5.0

Skye and Alexandria are great. They took good care of my storage and I am grateful!

Jeffery S.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Roberto L.  |  Overall Experience 
Clasificación:
5.0

The manager at this is incredible she works with you and she’s very well trained.

Ja-Hiya H.  |  First Impressions 
Clasificación: