Customer Reviews for U-Haul Moving & Storage of Lake Square

5,405 reviews

10128 US Hwy 441   Leesburg, FL 34788
(North of the Lake Square Mall)

(352) 728-4058

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(352) 728-4058

10128 US Hwy 441
Leesburg, FL 34788
(North of the Lake Square Mall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
3.0

Customer did not leave a comment.

JAMES F B. 
Rating:
5.0

They need bigger parking space for trucks and trailers

Ernie A. 
Rating:
5.0

Customer did not leave a comment.

BOBBYJOE C. 
Rating:
5.0

Customer did not leave a comment.

karen m.  |  First Impressions 
Rating:
4.0

Great storage, but be aware of people bringing trailers in behind a truck. it was kinda difficult to navigate through with all the pod units around. the one in the back aisle blocked us a little.

Andrew S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary A. 
Rating:
2.0

Didn't have the vehicle type that I had reserved on the night I was set to pick up. Called and complained and said it would be corrected for pick up the next day but when I got there they had not set it to ride share as I requested so it took a lot longer then it should have seeing how I had to call to be able to get the van. When I went to return it last night again the app would not allow me to do it so I had to go to the website which again took longer than it should have!

NEIL M. 
Rating:
3.0

Customer did not leave a comment.

Marsha C. 
Rating:
4.0

Have more prompt service. I waited for 15 minutes to get someone to check me in. I waited another 15 to 20 minutes to get service when I dropped it back off.

Theodore S. 
Rating:
4.0

Customer did not leave a comment.

James K.  |  Overall Experience 
Rating:
3.0

too costly , same trailer few month ago was $ was 34 dollares , now it want $90 dollares and the lot was full of truck ..

MOSES M. 
Rating:
5.0

The staff was super friendly. Its always a little stressful - trying to get in and out of there. Even using the mobile check in - its slow. And when I was there, they were struggling with the credit card machine - trying to get someone to repair it. So my info had to be entered multiple times and the credit card manually added. But - the woman I think was the manager - remained cool, calm and gave instructions to each employee in such a way so that even stressed, I never felt like things werent out of control. This was definitely one of the better experiences I've had at a UHaul - thanks!

MARIA S. 
Rating:
5.0

Always such a great experience renting from this location.

David Brian G. 
Rating:
5.0

Great service, friendly atmosphere

TIMOTHY E. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

Flin D. 
Rating:
4.0

Asked specifically for a open motorcycle trailer, when I went to pick up they had none, got utility trailer instead.

GEORGE ALBERT M. 
Rating:
5.0

Customer did not leave a comment.

Eugene W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

PATRICK G. 
Rating:
5.0

Thank you! Uhaul made our move less stressful.

Jackie K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

More agents

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Valentin R. 
Rating:
5.0

Customer did not leave a comment.

Valentin R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RICHARDLEE E. 
Rating:
2.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Everything was very good

RONALD B. 
Rating:
5.0

I've rented from U-Haul several times this year and each time has met my expectations and standards. I'll be back, as I have at least one more rental to make. Thank you, COLONEL H. US Army Ret.

KEVIN H. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD S. 
Rating:
5.0

Very friendly staff.

Bobbi D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD I. 
Rating:
5.0

Friendly and professional staff!

Anthony K. 
Rating:
3.0

Customer did not leave a comment.

Heather P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
4.0

Only used one furniture pad. The amount supplied took up packing space. Overall, everything went as planned. Delivery at destination was extremely smooth.

PAT D. 
Rating:
3.0

Eliminate long wait to return vehicle. I had to wait 30 minutes before someone came to check me back in.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

DERROL C. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

JAMES V. 
Rating:
5.0

Great service; quick with hitch installed in only an hour!

Greg P. 
Rating:
4.0

Even though I had some issues with my phone reservations for my hitch, today went very smoothly with the installation. I highly recommend location for hitch Installations.

Linda T. 
Rating:
5.0

Customer did not leave a comment.

STEVEN T. 
Rating:
5.0

Customer did not leave a comment.

CAROL B. 
Rating:
5.0

Customer did not leave a comment.

Kate M. 
Rating:
5.0

This comment is for the excellent service provided by Nelson and the manager katherine very good service to say the least of this location very impressed and definitely using them for next country wide move again

IRVING D. 
Rating:
5.0

Check in is fast and easy. Never had to go inside. Nice and friendly staff.

DONALD P. 
Rating:
2.0

I had a lot of difficulty ever trying to get a hold of a person on the phone. Had trouble paying my storage bill. Also my unit was broken into and ransacked. I didn't receive any compensation or apology from the staff. Overall I was disappointed in the storage experience from U haul.

Connie K.  |  Overall Experience 
Rating:
5.0

Good service

WILLIAM Z. 
Rating:
5.0

Nothing

Rick A. 
Rating:
5.0

Slow response time. New employees.

ELIZABETH C. 
Rating:
4.0

Customer did not leave a comment.

KENNETHWAYNE U. 
Rating:
5.0

Customer did not leave a comment.

CHAD C. 
Rating:
3.0

Although we were not completely happy with the vehicles we rented, we were very happy with the customer service at this facility. Everyone was very helpful and pleasant, especially Skye who bent over backwards to rectify a difficult situation, putting herself out in the process! We will use this location again.

MICHELLE B. 
Rating:
5.0

Customer did not leave a comment.

Phil D. 
Rating:
5.0

Customer did not leave a comment.

THEODORE JAMES S. 
Rating:
5.0

Keep up good work

Frank K. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
4.0

Customer did not leave a comment.

Joyce P. 
Rating:
5.0

Great customer service! Very friendly.

LEANDRO O. 
Rating:
4.0

Hard to get in and out of the lot, but there was plenty of equipment available and the staff was excellent.

BRUCE M. 
Rating:
5.0

Customer did not leave a comment.

LEE P. 
Rating:
3.0

The woman at the counter was extremely rude and condescending. Said to my male counterpart, "men aren't good for anything except driving." Very unprofessional and unprovoked. All he did was stand there and she went off on her feminist man-hating rant. Stuff it. We will go somewhere else.

SCOTT M. 
Rating:
5.0

I can not suggest any improvements for the next person as the Woman who helped me was efficient, friendly and we got exactly what we needed. The truck was clean and enjoyable to drive. Thanks!

SHARON C. 
Rating:
5.0

Customer did not leave a comment.

SHARI L. 
Rating:
5.0

N/A

TIMOTHY T. 
Rating:
4.0

Not charge 20$ to hook up you vehicle on the car hauler, your already paying a price to rent it, that should be included in the price.

mona W. 
Rating:
5.0

Customer did not leave a comment.

Stacia R. 
Rating:
4.0

Good service once I got to the desk.

DAVID B. 
Rating:
5.0

Taylor provided outstanding service, even checking in our truck, although it was a bit after closing hour.

Wilson O. 
Rating:
4.0

Customer did not leave a comment.

DEBRA C. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

HARRIS R. 
Rating:
4.0

Staff was great so unless you pay for my rental next time I can't think of any improvement for this location.

Phil S. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH W. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

MARY H. 
Rating:
4.0

Very good service but had to wait a bit since there were not many agents available. The people who were assisting customers did a good job but the system made it difficult to get rentals out quickly. Also had to wait a while to return the truck but when my turn came all went well and was done quickly.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
4.0

After the runaround and half hour later we were finally taken care of the first place we were told to pick it up said he didn't have one to go to the one on hy 441 went to it said open at 9 but didn't open till 915 said wrong place 4 miles down the road was were I should go then was pleasant going

ROBERT N. 
Rating:
5.0

Customer did not leave a comment.

Betty Ann J. 
Rating:
5.0

Customer did not leave a comment.

Debra K. 
Rating:
4.0

I was locked behind gate when I stoped trailer off. When I turned truck around employee had already left and gate was down. Could not get out for half HR. Finally found open door to shop area and walked around. Other than that everything was great

MICHAEL B. 
Rating:
4.0

Customer did not leave a comment.

Kenneth K. 
Rating:
5.0

Add cruse control to the truck's to help regulate your speed.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Eve C. 
Rating:
4.0

Customer did not leave a comment.

BREYA W. 
Rating:
5.0

The lady working called me because there was not hand dolly in the truck when I returned. I explained that there was not one when I picked up the truck. I believe she has handled all but my creidt.

Debra B. 
Rating:
5.0

Customer did not leave a comment.

WAYNE MORRIS L. 
Rating:
1.0

Customer did not leave a comment.

Patricia A. 
Rating:
2.0

Customer did not leave a comment.

william K. 
Rating:
5.0

Customer did not leave a comment.

Hector R. 
Rating:
5.0

I cannot say enough about how great it was dealing with U-Haul in transporting my belongings using a Ubox. The employees were fantastic especially the mgr. of the Leesburg (Lake Square). Communication was great; employees were patient with me after changing my mind several times and delivery and execution were perfect. I will definitely use U-Haul again and will highly recommend them.

mary B. 
Rating:
1.0

I paid for my storage a day before put address in GPS to move my family from one city to another only to be led to the middle of nowhere. Cried for 30 mins because I was lost. Spoke to a rep that was nonchalant and put me on another 20 min hold in the middle of nowhere. Minding you I've been already driving for 7 hours. I was ready to get to storage and get to my home after only to find out the address listed was 1 hour and 6 mins away from my actually destination. Ran out of gas in the middle of nowhere. My husband had to leave me and my children to get gas because we couldn't tell anyone where we were. SO I NEVER MADE IT TO A UNIT I PAID FOR. Drove an extra 1hr on the uhaul truck that I know their going to make me pay for. Which is completely unfair. I was given 131 in miles and was only driving 88 miles. Now idk how many miles is on there because of their address was messed up. Complete ripe off. $278 for uhaul and $127 for a storage I can't find nor use.

Asia G.  |  Online Move In 
Rating:
5.0

Could not have any better

ALICE E. 
Rating:
5.0

The manager and staff was very helpful, polite, and professional. I love this uhaul facility.

Joann P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

frank J. 
Rating:
3.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

LEONARD S. 
Rating:
5.0

the rental went as planned, no surprises. good job!!

DOUGLAS N. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS T. 
Rating:
1.0

I rented a truck for 24 hours yesterday October 12 truck stunk Like cigarette smoke to a point that I had to drive in 91° weather with the windows open and a mask in Florida Me and my Fiancé suffer from severe asthma and are highly allergic to cigarette smoke I called U-Haul within the same 15 minutes and they said they would put it on the paper they did not offer me another truck so I had no choice than to take the one I rented when I brought the truck back the lady smelled smoke and left the windows open she still smelled smoke even with me driving with the windows open and keeping the doors and windows open all morning today I do not feel it was fair that I was charged the money that I paid to drive in a smoke infested truck that was supposed to be smoke-free today I feel horrible I can barely breathe and I might be going to the urgent care Due to my asthma

LOUIS M. 
Rating:
5.0

Great service

NELSON C. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

Troy J. 
Rating:
5.0

Customer did not leave a comment.

ROBERTC T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

GEORGE P. 
Rating:
5.0

Staff are always friendly and helpful but your computer system is painfully slow.

Eugene W.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Denise B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patricia R.  |  Overall Experience 
Rating:
5.0

I will be using uhaul again

Shelby H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Teresa H.  |  Overall Experience 
Rating:
3.0

There was evidence that the 10 x 10 unit leaks. I didn't have the time to change units. The staff was friendly and courteous.

Mike M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael I.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Thomas F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONNA D.  |  First Impressions 
Rating:
5.0

Your team came to the rescue when I realized one storage unit wasn't enough! We were able to get a second (bigger-outside) unit and it was a perfect solution. Kudos to your team!! Thank you! C Ketcherside

Jackie K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eugene W.  |  Online Move In 
Rating:
3.0

During the heat of the day (90+ degrees) the temperature of climate controlled building E is 89 degrees in the back of the building (where the air conditioner is located) and 90 degrees in the front of the building. It was 82 degrees at night.

KARL P.  |  First Impressions 
Rating:
5.0

Catherine was very helpful and efficient. She was patient with me and explained everything I needed to know being a newly renter. Her customer service is impeccable! 

Tytianna B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John H.  |  First Impressions 
Rating:
5.0

Jeremy was awesome he went above and beyond with helping me with another storage unit ! Exceptional customer service

Debra N.  |  Online Move In 
Rating:
5.0

Everything was handled quickly.

Dennis A D.  |  First Impressions 
Rating:
5.0

Everyone was very professional and extremely helpful . The truck was an excellent choice to make our move easier. Everything thing went smoothly which is s good thing because moving is stressful!!

CORRIE S.  |  First Impressions 
Rating:
5.0

Very helpful and informative. Thank you for your service.

Ernstine T.  |  First Impressions 
Rating:
5.0

Very helpful and courteous!!!!

Sheila D.  |  Reservation 
No reviews have been submitted for this location.

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