Comentarios del cliente para U-Haul Moving & Storage of Lake Square

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Lake Square

Grado total:

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david s. en

Grado:

Quick service

Timothy M. en

Grado:

When I was told on a phone message that the wiring couldn’t be done until the end of the month, the Leesburg office said they take care it and twenty fours later it was done! A good place to do business.

matthew t. en

Grado:

The place was great. I dont like the way the app says someone will call me about my preferred pickup the day before and the only thing I got was an email saying I could pick up at this location, across town, instead. No call.

Dylan S. en

Grado:

El cliente no dejó un comentario.

Miriam M. en

Grado:

specifically asked if a 5x10 would fit a queen bed set, was told yes. IT DID NOT and I had to put the box springs in the bed of the truck where it was subject to the weather and it started raining. VERY disappointed this time around. Also, Inside of the trailer was dirty when we got to our location and opened it.

John D. en

Grado:

El cliente no dejó un comentario.

Edward W. en

Grado:

El cliente no dejó un comentario.

Skye L. en

Grado:

Skye LeGare was very helpful. Efficiently changed a rear backup light before I took the truck out. Mrs. Christine Brothers

Lucinda B. en

Grado:

Was misinformed about the rental we was picking up when I called to make the reservation. The only two people working in the store acted like it was their first day on the job. We was Very aggravated by the time we left. No customer service skills whatsoever.

DONALD B. en

Grado:

Easy rental.

Susan M. en

Grado:

El cliente no dejó un comentario.

ed k. en

Grado:

Call center needs a lot of improvement Bad info given on pricing. Extremely long wait to get someone to talk to and then they cannot provide any details

pamela h. en

Grado:

El cliente no dejó un comentario.

Carolyn S. en

Grado:

El cliente no dejó un comentario.

CHARLENE W. en

Grado:

Do not advertise the 5x10 cargo trailer as a primary. Instead use as an alternative.

DAWN P. en

Grado:

El cliente no dejó un comentario.

Sean M. en

Grado:

Skye was extremely helpful in swapping our reservation from a different location to the location we were at (I had mistakenly used the wrong location to reserve the truck). She was diligent, attentive and knowledgeable in what we needed and how to best help us with our move. Would highly refer a friend to Skye in the future for assistance.

Kevin L. en

Grado:

Better maintenances on equipment. The oil leak is not aceptable

Timothy G. en

Grado:

The access gate to enter thru with a pass code was open 24-7 when I went there early one morning the gate was wide open and appeared to be not working, which means any one could enter the facility

Barbara B. en

Grado:

Jeret and the other staff was very nice, but the storage unit sizes are misrepresenting and should not be charged the same price, because that’s misinforming and cheating with the prices.

Mike N. en

Grado:

Answer the phone.

Karen D. en

Grado:

El cliente no dejó un comentario.

Craig W. en

Grado:

El cliente no dejó un comentario.

Simon C. en

Grado:

I was charged an extra day despite returning the equipment within the time frame. I was to have the trailer for 1 day, from May 31, 2019 to June 1, 2019 with a return time of 12:00pm. I returned the trailer June 1, 2019 at 11:00am as I was on my way to take my son to his dance recital when I dropped off the trailer. The employee asked for my paperwork and stated I was good to go. The next day I noticed an extra charge on my account from the drop off location from Uhaul. The receipt said I returned the trailer on June 2, 2019 at 12:00pm. This is incorrect and I am in need of a refund.

Christopher R. en

Grado:

Nothing to improve. I was completely satisfied with the customer service I received.

Robert B. en

Grado:

El cliente no dejó un comentario.

barrie m. en

Grado:

better communications with your staff and to return a call when they say they would to put it bluntly the left hand does not what the right hand is doing. NO ONE CARES. P S I had ants in one of my U HauL BOXES

tom p. en

Grado:

El cliente no dejó un comentario.

Chuck D. en

Grado:

None very pleased with all aspects of the rental

Humberto G. en

Grado:

I have been using U-Haul Moving & Storage of Lake Square for 3 years now and have never been disappointed. The whole crew is very professional and fast accomplishing all their tasks, the reason why I keep coming back.

Catherine B. en

Grado:

El cliente no dejó un comentario.

ray i. en

Grado:

El cliente no dejó un comentario.

Fred C. en

Grado:

I have done business with this location on multiply occasions. I have always found the staff and level of service exemplary.

John J. en

Grado:

El cliente no dejó un comentario.

William B. en

Grado:

Great service as usual.

Jeff C. en

Grado:

El cliente no dejó un comentario.

William B. en

Grado:

Great customer service hence the reason I always return to Uhaul for my moving needs. Thank you.

RALPH H. en

Grado:

Quck out the door customer service!!

Karen S. en

Grado:

El cliente no dejó un comentario.

angel l. en

Grado:

Ni

Nicholas T. en

Grado:

It was always a complete pain getting access to our Ubox. I dreaded having to call to schedule it because of Uhaul’s lack of employee training on them. Half of the time, nobody knew what we were talking about. And on one visit, they tried to send our box that was in storage back to Nevada from Florida. I think the idea is fabulous! It just needs some employee refinement! Despite the miscommunications, the staff have all been amazingly friendly and patient with me. I appreciate that.

joyce S. en

Grado:

Make sure that you do not overbook installations. I was scheduled for 11am, came in and was told my appointment was for 9am and that my slot had been filled. After being terribly inconvenienced having to go to your Clermont, Fl location for the install, the Leesburg staff had to re-wire the tow package as the lights and signals had no power 2 days later when I came to pick up my trailer. Your Leesburg Manager made things right by crediting me after fixing the wiring problem... which is appreciated.

KATHRYN P. en

Grado:

None

Ric S. en

Grado:

Stay the course

Victoria M. en

Grado:

El cliente no dejó un comentario.

jim p. en

Grado:

no problem easy drop off

norman g. en

Grado:

Trailer fish tailed a quite a bit...either the truck was too big for the trailer or needed an anti-away bar. U-Haul should offer a military rate!!

Pat C. en

Grado:

El cliente no dejó un comentario.

john h. en

Grado:

El cliente no dejó un comentario.

Cary F. en

Grado:

Was there to check me in immediately. In and out in just a few minutes. GREAT SERVICE!

howard b. en

Grado:

Great service here when picking up and upon return. Very polite and explained all the options.

Brooke S. en

Grado:

All three team members that helped me were super kind and understanding and helpful. My reservation was last minute but I was treated well and my equipment was in great condition! I'll definitely, recommend this location!

Tom D. en

Grado:

A few days before my appointment my hitch arrived at the dealer. i went by so they could take measurements to make sure it would fit and was the right hitch for the vehicle. I arrived for my appointment and left the truck. The hitch was installed and completed sooner then the time I was told. When I picked up my truck you could see the hitch was installed professionally and securely. Brady went over the operation of the hitch and safety reminders. I was extremely satisfied with the workmanship and customer friendliness at U haul in Leesburg on 441. The experience was outstanding I highly recommend to anyone needing a hitch installed.

Raymond L. en

Grado:

Have coffee and donuts. Just kidding

Sonja T. en

Grado:

Everyone was very nice.

Pat C. en

Grado:

El cliente no dejó un comentario.

RICHARD C. en

Grado:

El cliente no dejó un comentario.

Joseph L. en

Grado:

El cliente no dejó un comentario.

Kari W. en

Grado:

Our reservation was not honored and we had to wait 20 minutes for the lady to go to get a dolly from another location, because she didn't honor our reservation. We also couldn't get the trailer we originally had on reserve. because that specific location's policies, we wouldn't had to pay hundreds of dollars for a specific hitch, that we had them install once before, and was still on the vehicle. So we had to pay more because of their mistake. I have been using u-haul for many many years and moves, due to being military. But after this terrible experience I will be going with Penske from now on.

Herman D. en

Grado:

representative even took pictures of the trailer connection in case there was even a discussion that it had been done wrong

CEDRICK H. en

Grado:

Rented 26' truck one way from Florida to Kansas. The truck was not well maintenance and caused us so many problems. First, steering was loose and drive train broke off when driving down the highway right toward my other vehicle. Called roadside assistance told them needed tow truck they sent someone else who couldn't help a 1 1/2 later. Over 3 hrs on side highway with wife, kids, and 3 dogs tow truck came took us to our new truck. Uhaul was supposed to have movers standing by to move our items to a new truck. That took another 2 hours to get to us and they sent guys who didn't know how to pack and was high on drugs. They didn't pack our stuff right and had to rent another trailer to get our stuff home. Items were broken and we lost over $200 in meat that was in a deep freezer on the back of our truck from sitting in the sun that day. We were supposed to be home at 12 didn't get home until 9:30 pm and this was the lack of care and organization from Uhaul. Been trying to get a refund for 3 days and nobody ever returns calls.

MICHELLE O. en

Grado:

El cliente no dejó un comentario.

World P. en

Grado:

El cliente no dejó un comentario.

Catherine B. en

Grado:

El cliente no dejó un comentario.

Will M. en

Grado:

El cliente no dejó un comentario.

JIM R. en

Grado:

Everyone was very helpful. Great customer service.

Bob C. en

Grado:

El cliente no dejó un comentario.

brenda s. en

Grado:

Wheels were dirty but the customer service agent wAs amazing. She was so kind and helpful. She’s gets 10 out of 10. The two men who helped with reservation were awesome too. Would definitely recommend And use you all again.

David H. en

Grado:

Thank you for taking care of me and getting me out of there so fast ! After I made an online reservation for an auto transport for 7am pick up as I had to have the car in Tampa by 10am the reservation was sent to a dealer that didn’t open until 8am. They got the reservation sent over and had me out of there within 10 minutes time awesome staff !

elizabeth r. en

Grado:

El cliente no dejó un comentario.

James B. en

Grado:

Good prices, friendly people,polite.

Donald L. en

Grado:

Dolly and pads not in unit asked attendant if we needed to look inside at time of pick up for damage to roof she said not necessary contract indicated 1/8 tank fuel but gauge showed Past empty!!!! Called and was told dolly and pads would be removed from charges and they would do something about rate do to inconvenience took off 17 dollars for low fuel only and removed dolly and pad charges do not feel I was compensated for all the run around won’t be coming back again will let BBB about problem. Should never send out unit with gauge showing past empty what if unit quit in traffic not safe for me or others !!!!!! Thanks

Larry D. en

Grado:

Keep on doing what they do so well!

Fred I. en

Grado:

No issues very friendly staff --

Sonja T. en

Grado:

Great people, very friendly.

Richard B. en

Grado:

El cliente no dejó un comentario.

Jesse L. en

Grado:

El cliente no dejó un comentario.

Nick S. en

Grado:

The truck was bad the wheel alingment was very bad can have an accident also the suspension needs repair

Rodney L. en

Grado:

El cliente no dejó un comentario.

Brian I. en

Grado:

Great experience renting 26' truck and large trailer. Very friendly people. Thanks!

Brian I. en

Grado:

Brady and his crew were great helping with this move. I rented u-boxes, a truck, and a trailer - in addition to buying boxes and packing supplies. Everyone was always happy to help. I would recommend this location to anyone in the area needing "moving" services. Five Stars! Thanks Brady!

Carole F. en

Grado:

El cliente no dejó un comentario.

Dan G. en

Grado:

El cliente no dejó un comentario.

Merwyn C. en

Grado:

El cliente no dejó un comentario.

Sandra J. en

Grado:

Everything was great

RICHARD S. en

Grado:

El cliente no dejó un comentario.

Pollard B. en

Grado:

El cliente no dejó un comentario.

James B. en

Grado:

El cliente no dejó un comentario.

Greg P. en

Grado:

El cliente no dejó un comentario.

James G. en

Grado:

El cliente no dejó un comentario.

CORRIE S. en

Grado:

Everyone was very professional and extremely helpful . The truck was an excellent choice to make our move easier. Everything thing went smoothly which is s good thing because moving is stressful!!

Mark W. en

Grado:

Great customer service, very helpful with answering questions. Made it very simple to do business with. Thank you again.

Phuc T. en

Grado:

El cliente no dejó un comentario.

Robert Z. en

Grado:

workers were friendly and the process was quick. Just what I was looking for.

florence m. en

Grado:

.

GARY W. en

Grado:

El cliente no dejó un comentario.

ADELINO T. en

Grado:

great service!!!

Pollard B. en

Grado:

El cliente no dejó un comentario.

Mary H. en

Grado:

Nothing

Mary H. en

Grado:

We enjoyed doing business with U haul. Have recommended them to many people.

Lynda H. en

Grado:

El cliente no dejó un comentario.

Thomas S. en

Grado:

El cliente no dejó un comentario.

Janice S. en

Grado:

El cliente no dejó un comentario.

Doreen B. en

Grado:

Very helpful staff.

LISA L. en

Grado:

El cliente no dejó un comentario.

William M. en

Grado:

El cliente no dejó un comentario.

Jeffery R. en

Grado:

El cliente no dejó un comentario.

VALERIA R. en

Grado:

I cancelled date of 15th to the 30th.On 15th they call and cancelled then cancel 30th too. And I only knew by going in to ask bout a trailer. So they find another truck. Rented a truck with broken gas guage in it. And no lite on right front. Kept pouring gas in. Needle and mileage gave false reports. Bec of this, was broken down in middle of no where. Took four and half hours to get off road. Had a disabled person on board. And myself on chemo. Had to use bathroom beside truck. Was freezing cold. And am very sick now because of this. Took all day to get costumer service. Hanging up fr them. Truck drop off call say they couldn't receive truck nor trailer on their lot. Wow what a horrible experience. Big guy suppose to call me since Monday, haven't heard from no one. Spent almost more money for gas in truck than paid for truck. Nothing is right about none of it.

Joseph L. en

Grado:

El cliente no dejó un comentario.

carole s. en

Grado:

The truck was clean, however the heat on my driving foot for 4 hours was unbearable. I did not think I would make it. It would not be good to rent this truck to anyone else going a long distance. Even yesterday my foot was still burning and I feel I should at least be re-imbursed for the discomfort I suffered.

brittany b. en

Grado:

Staff was on point.

Diane J. en

Grado:

El cliente no dejó un comentario.

Larry M. en

Grado:

El cliente no dejó un comentario.

DAVID S. en

Grado:

Good service and fast work.

Krystal r. en

Grado:

I used a climate control storage for a year w/ Uhaul for my business. It was always clean & easy to access. They provided carts to take my stuff in & out of the facility. I'd recommend Uhaul.

Blair B. en

Grado:

El cliente no dejó un comentario.

Hal B. en

Grado:

El cliente no dejó un comentario.

Thomas T. en

Grado:

check out went quick, and very satisfied with the folks at the Leesburg (Lake Square Mall) location.

patrick m. en

Grado:

Good guy

David W. en

Grado:

There are closer locations but I have always received good service and choose to continue doing business with this location.

Donald T. en

Grado:

My Container arrived on time and nothing got damaged along the way. When I emptied the container and called to have it removed, they came in a timely manner.

Russell D. en

Grado:

Checking in was a breeze but returning the vehicle took over a half hour. Only one over worked person on duty. When He finally got to me he was quick and pleasant . You may consider having at least two people on duty at all times.

Carl L. en

Grado:

El cliente no dejó un comentario.

steven s. en

Grado:

El cliente no dejó un comentario.

James D. en

Grado:

We had reserved one at your Taveres location last week, they cancelled all their reservations for Monday-not telling anyone that they did that-this location baled us out with a truck. Thank you for your courteous service. I guess making a reservation with your company doesn't matter-but this location was great.

Maurice C. en

Grado:

El cliente no dejó un comentario.

Sharon L. en

Grado:

El cliente no dejó un comentario.

Tina W. en

Grado:

Put some kind of gloss on the U-box because I got 4 splinters in my hand just closing the door.

denise k. en

Grado:

El cliente no dejó un comentario.

Ellen W. en

Grado:

El cliente no dejó un comentario.

CYNTHIA O. en

Grado:

Everyone that assisted me went above and beyond with their customer service. My car was taken in earlier than my appointment time to put on the trailer hitch and when I went to pick my car up, the trailer was already hooked up. Very pleasant and stress free experience.

Erick M. en

Grado:

I had to wait 30 minutes for them to get cash in the register found out that I was actually waiting for mr. Rome who was outside ignoring the customers inside... while chatting with someone outside. Then I received no apology for the long wait and they didn't give me a receipt I had to ask for it. Mr. Rome was not only rude to me but was also rude to his coworker.. who is trying his best to get me out of there fast.

Billy H. en

Grado:

El cliente no dejó un comentario.

Linda D. en

Grado:

My storage unit was on the fence side so when we had to load our stuff we had to walk it all the Way down to the end of the unit . Our truck and trailer could not get in their area is too narrow .

Robert D. en

Grado:

El cliente no dejó un comentario.

Sydney M. en

Grado:

El cliente no dejó un comentario.

Chevis D. en

Grado:

Very happy no problems

JOSE R. en

Grado:

Thanks for the quick service and professional service

Jeff M. en

Grado:

UNIT PICKED UP AFTER UN PACKING AT NOON ON Y\TJ\HE 23RD OF JAN. 1/2 DAY LATE SO NATURALLY YOU CHARGED FOR ANOTHER WHOLE MONTH. TRIED TO CALL THE MANAGER IN LEESBURG TO DISCUSS IT, HIS VOICEMAIL SAID HE WOULD CALL ME AT HIS EARLIEST CONV.ITS NOW MARCH SO I GUESS ITS NOT CONV YET.NEVER EVER UHAUL AGAIN. UHAUL OBVIOUSLY DOESNT GIVE A CRAP AFTER U GET YOUR MONEY

Mike P. en

Grado:

El cliente no dejó un comentario.

John M. en

Grado:

El cliente no dejó un comentario.

Stephen R. en

Grado:

El cliente no dejó un comentario.

Ashley C. en

Grado:

People were great but still don't need to try to change the drop off location

Harrison E. en

Grado:

They were very friendly and helpful. I would use them again

BERNICE V. en

Grado:

They were very courteous but we were not told that they do not open until 9 on Sunday and we have to wait.

Dana M. en

Grado:

El cliente no dejó un comentario.

Daniel A. en

Grado:

I arrived at 725ish to pick up my truck that was scheduled for 730. It was not available. I found it in line waiting to be cleaned and prepped. There was no dolly onboard and the gas tank was not completely full. By the time it was sorted out, i oeft at 8 am. I still filled the truck completely and returned it on time. I kept up my end of the agreement. I was expecting uhaul to do the same.

CHARLES Z. en

Grado:

Have rented here many times, always a good experience

GREGGORY M. en

Grado:

Online reservation not user friendly

Travis C. en

Grado:

Brady and Carl were first class.

Ernstine T. en

Grado:

Very helpful and informative. Thank you for your service.

NATHANAEL F. en

Grado:

We closed a bank account & attempted to update the new account on website. Website would not save new info and caused a few late charges. Had always had auto charge before. Otherwise good experience

Jim M. en

Grado:

Will use U-Haul again when necessary.

Jim M. en

Grado:

Timely service and the facility is very clean.

robert S. en

Grado:

Very helpful and friendly service

CHRIS C. en

Grado:

.

Linette C. en

Grado:

Easy check in and check out. Thank you for reminder of up coming payment due. Everyone very friendly and polite.

David E. en

Grado:

Completley Satisfied.

Vito L. en

Grado:

Our Ubox was stored here and then delivered to our home. Alisa, the person responsible for the delivery provided exceptional communications and prompted delivery. Thank you.

John R. en

Grado:

Very professional. Ihave recommended others .

florence m. en

Grado:

The customer service, store, and storage areas were extremely clean and organized.

SANDRA R. en

Grado:

U-Haul made my move easy. EXCELLENT helpful and friendly service from beginning to end. Thank you.

kathleen w. en

Grado:

Was never in the facility but everything else was great. Only marked all the questions because it wouldn't let me submit otherwise.

Terry W. en

Grado:

A+

Sherry L. en

Grado:

Brady and the staff were all very helpful starting from my reservation, storage, & towing needs as well as getting me checked in and out quickly. They made my move less stressful. Thank you!

Donna H. en

Grado:

The staff was very courteous and helpful.

David B. en

Grado:

When we first signed up the lady was not only very nice but went out of her way to help us.....yesterday when I went into the office to check out....I was greeted but the man never stopped what he was

Greg P. en

Grado:

Only problem is that pulling car trailer on 26 foot truck is very hard to find gas pumps to pull into. And it seemed under powered. A Diesel fill up at truck stop big rig pumps would be very easy

regina o. en

Grado:

I was satisfied with my two UHaul locations, my UBox and my two movers. I had brought things from CT to FL. My only negative would be that I wish the UBox came in various sizes or that it was bigger.

jimmy a. en

Grado:

Everybody was real nice especially Eddie.

Sharon M. en

Grado:

Would recommend to anyone

Cheryl M. en

Grado:

Happy with service. Friendly & knowledgeable staff

Arnold K. en

Grado:

I won't have been able to complete moving everything into storage if it was not for the help that I received from the staff. I want to Thank you all again

TIMOTHY E. en

Grado:

We had some ants that infested our belongings in the storage locker. Brady worked with us and was very fair with the outcome. Will continue to do business with that facility

Jerry B. en

Grado:

Do not leave any extra gas than what you started with, they do not give refunds!

Betty E. en

Grado:

Wonderful

michael m. en

Grado:

Thanks Brady & Edward they were great

michael m. en

Grado:

great place nice people Brady very helpful

LAVONNE D. en

Grado:

Location was convenient and personnel were friendly and helpful

Patricia H. en

Grado:

U haul did what was promised. Dropped off box. Delivered early. Had box out and waiting to be in loaded

Angela M. en

Grado:

Staff went above and beyond to make sure I was taken care of and satisfied.

Sheila D. en

Grado:

Very helpful and courteous!!!!

GILBERT P. en

Grado:

Very well stocked, clean and convenient facility. Staff was very friendly and helpful.

Matthew B. en

Grado:

Excellent service

Ebonie S. en

Grado:

Very friendly and professional staff. Clean unit and facility.

Michelle O. en

Grado:

Allison and Kim from Ocala office We're exceptional handling the logistics and communication which was very helpful during my long distant move. The Uboxes provided enough space for for things.

Francis M. en

Grado:

Wish I could leave good feedback, But we had dead RATS is the unit and had to discard many items do to rats living in boxes, etc. Personally, would not use there storage again. Francis.

Yvonne E. en

Grado:

First time using U-HAUL BOX and would recommend to anyone to do the same it was a good decision the price is right and so is the service.

Kyaw M. en

Grado:

Excellent service.

John R. en

Grado:

Amazed this place stays in business. Employee turn over was constant. IF someone was available they did not know how to help. Prices were constantly being raised but service was getting worse.

anthony d. en

Grado:

Excellent location, facility, and staff. I highly recommend it to all.

Cynthia F. en

Grado:

One negative: storage (outside 10x10) began to have worms eat through the plywood flooring. I know they were worms because I saw them retreat when I opened the door. Luckily, I was moving out anyway.

Tia S. en

Grado:

Facility was clean, they meet our needs

Arthur M. en

Grado:

Staff was very nice, helpful and friendly. They got me in and out quickly.

Christopher N. en

Grado:

Chris seemed to always be there and was helpful during my transition from the north.