Customer Reviews for U-Haul Moving & Storage Of Lake Nona

3,873 reviews

7800 Narcoossee Rd   Orlando, FL 32822

(407) 374-1629

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(407) 374-1629

7800 Narcoossee Rd
Orlando, FL 32822

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

No issues. Elexies and Ariela are both pleasant to work with great customer service and amazing interactions

Devin P 
Rating:
5.0

Excellent service

VICTOR T 
Rating:
4.0

The truck we rented had a super strong smoke smell. Was difficult to deal with over the 5 days we drove it.

Sophie B 
Rating:
5.0

Customer did not leave a comment.

JONATHAN D 
Rating:
5.0

Great Service!!!

Sidney D 
Rating:
5.0

Excellent staff. Jordan made everything easy and seamless. Truck had no issues.

Ara S 
Rating:
5.0

Customer did not leave a comment.

Katherine H 
Rating:
5.0

Customer did not leave a comment.

jeffrey c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian S 
Rating:
4.0

The van was not in great condition. Older model. Side door hinge broke and I couldn’t shut it. The staff and site was excellent

Aravinthan S 
Rating:
5.0

Customer did not leave a comment.

edwardo d  |  Overall Experience 
Rating:
5.0

Absolutely thrilled with my experience using the U-Box service from U-Haul! Moving from Ontario, Canada to Orlando, Florida, couldn't have been smoother. Not only did my belongings arrive almost a week earlier than expected, but the entire staff was incredibly friendly and welcoming throughout the process. Highly recommend this service for anyone looking for a stress-free moving experience!

Patricia B 
Rating:
5.0

Great Personnel and services all the time. Location was well equipped with a variety of rental vehicles. Easy-on / Easy-off rental procedures.

mario m 
Rating:
1.0

Customer did not leave a comment.

Luis P 
Rating:
5.0

Customer did not leave a comment.

Monica R 
Rating:
5.0

The staff was great!

Cassie K 
Rating:
5.0

Customer did not leave a comment.

Marilyn T 
Rating:
5.0

Customer did not leave a comment.

Gladys J 
Rating:
5.0

The whole process was truly smooth as silk. All three ladies upfront were extremely helpful. One in particular, went above and beyond to contribute to the success of my reservation I will recommend this facility to everyone that I know not only is it immaculately clean they really work hard to make things easy for you.

MARCUS M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leslie G  |  First Impressions 
Rating:
5.0

Everything was great, the only thing I would say is the people that maintsins the truck pay a little more attention to tge exterior. A few bolts was missing from the passanger side step up and that was discovered after leaving the UHaul property.

Lisa M 
Rating:
5.0

Customer did not leave a comment.

steven m  |  Overall Experience 
Rating:
5.0

Great service at narcoosee store fast and friendly in and out in 15 min drop off was even quicker my #1 store from now on

Pedro R 
Rating:
5.0

Customer did not leave a comment.

Jannine K 
Rating:
5.0

Customer did not leave a comment.

Robert S 
Rating:
5.0

I use it whenever I need it and it has never disappointed me.

Daniel M 
Rating:
5.0

Customer did not leave a comment.

Adrian S 
Rating:
5.0

The Rental was very easy and accommodating.

Mcclaren W 
Rating:
5.0

Customer did not leave a comment.

Jerry A 
Rating:
1.0

Unacceptable performance from staff! A$25 trailer rental cost me 60 because stay doesn’t know how to refund a deposit of a gift card. Thank you U-Haul for stealing from me. Pathetic

dave m 
Rating:
5.0

Awesome customer service by Karina Colon will definitely recommend seeing her and her staff!!! Thank you.

Carlos V 
Rating:
5.0

Customer did not leave a comment.

Ileana M 
Rating:
5.0

Customer did not leave a comment.

Hadiza U 
Rating:
5.0

Easy to drop off. I was done in minutes.

John C 
Rating:
5.0

Customer did not leave a comment.

Pablo A 
Rating:
5.0

Customer did not leave a comment.

Leonardo P 
Rating:
5.0

The only thing is that the American women who work there are very rude when dealing with customers, they have to give them classes. Karina Colón and the other Hispanic lady are super friendly

Maria B 
Rating:
5.0

Customer did not leave a comment.

LESTER C 
Rating:
5.0

Customer did not leave a comment.

jose a 
Rating:
5.0

Staff was very helpful and accomodating. The facility is immaculate and easy to navigate.

ANDY H  |  First Impressions 
Rating:
5.0

Rental was available when promised. Everything went well and smooth.

Andy H 
Rating:
5.0

Customer did not leave a comment.

Carlos H 
Rating:
5.0

Thank you! Was very pleased with everything.

Maribel R 
Rating:
5.0

Staff are courteous and professional. This is a busy location mainly because of the quality of service you get from this team. If you understand the UHaul business model, you know that when you reserve equipment, it’s at your “preferred” location. Due to timing, sometimes equipment will not be available there so UHaul will notify you of an alternate location and provide you with additional miles to compensate for the difference.Also, appliance dollies and such are subject to availability. On a busy end-of-month or three-day weekend, you may find limited options (if any) if you don’t arrive early. The general manager was dealing with a particularly irate customer about this very issue that lasted every bit of 15 minutes and did a great job of explaining this despite the costumer continued lack of understanding. The bottom line is that this team will try their best to support you but you need to be flexible based on the volume they are experiencing.

Steve L 
Rating:
4.0

the experience that I had was the manager was not friendly at all but the employees very nice and helpful. The company should have a small box truck with the platform on the back so you can enter the moving stuff faster and safer.

jose g 
Rating:
5.0

Excelente

Luis L 
Rating:
5.0

Customer did not leave a comment.

BARRY K 
Rating:
4.0

The fuel process not precise and I don't believe I was treated fairly regarding the fuel.

Michael C 
Rating:
5.0

Customer did not leave a comment.

Leonidas A 
Rating:
5.0

Great location with a friendly staff. Karina and her team are doing a great job! Keep up the hard work!

Nate W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose R 
Rating:
5.0

Customer did not leave a comment.

Sebastian R 
Rating:
5.0

Very professional!

Craig N 
Rating:
5.0

Very friendly, Great staff. Very clean trucks and storage units.

Fernando I 
Rating:
1.0

Your on the ground personnel in Kingston, ON were rude. I received several emails with incorrect drop-off and pick-up times. The fifth UBox was plywood. Upon delivery to our storage unit in Cocoa Beach, at a $300+ charge, the lock was gone, the tongue and locking hasp were broken, and the box was 'secured' with a little square of plywood and a couple of screws. Inside, there was mouse excrement, urine, and damage to multiple boxes and their contents. I have photographic evidence. I'd like to speak to a senior agent and be provided an email address to send said evidence. I'd also like a complete refund for each month of rent and storage for said UBox, related travel costs, and the $300 for transportation of the boxes from Narcoosee Rd to our storage unit.

THOMASP B 
Rating:
5.0

Karina is kind and professional person . Also , Reasonably priced

felix s  |  First Impressions 
Rating:
5.0

More employees at the counter to check in.

Michael H 
Rating:
5.0

Customer did not leave a comment.

RICHARD D 
Rating:
5.0

You guys are the best...the people were good help me to the end.. thanks

emma r 
Rating:
3.0

Customer did not leave a comment.

Tyron T 
Rating:
4.0

Customer did not leave a comment.

allison d 
Rating:
5.0

No problems with my 8foot pick up truck. Vehicle ran well. Returned the truck and check in was smooth . Will rent again at the Lake Nona location.

Charles N 
Rating:
5.0

Customer did not leave a comment.

Pablo A 
Rating:
5.0

Well the app coulnd find my location n i was returning the vehicle at night..look into that other than that everything went well. Thanx

Senen M 
Rating:
5.0

Customer did not leave a comment.

Roberto A 
Rating:
5.0

Customer did not leave a comment.

Cheryl H 
Rating:
5.0

Customer did not leave a comment.

Edgardo R 
Rating:
5.0

Customer did not leave a comment.

William e 
Rating:
5.0

Gabriela me dio una atención excelente

jose h 
Rating:
4.0

Really appreciate how quick and easy it is to rent a trailer.

Joseph M 
Rating:
5.0

The truck was great and the service was too.

Nicholas R 
Rating:
5.0

The pickup location was nice but unfortunately it was the third place you sent me to to finally get my 26' truck from where I originally made a reservation. Also, the drive up to NC was very uncomfortable at times. The truck shook violently.

Borden H 
Rating:
5.0

Customer did not leave a comment.

Kevin T 
Rating:
5.0

Customer did not leave a comment.

hector h 
Rating:
5.0

Customer did not leave a comment.

Khristina K  |  Overall Experience 
Rating:
5.0

Great customer service ,fast service.

Gabriel C 
Rating:
5.0

Excellent staff. They were very helpful and accommodating . Suggest better options for me with me in mind. Will do business again. Just keep doing what you are doing and everything will continue to be fine.

Andy H 
Rating:
5.0

Nice and clean place friendly girl at the desk I think her name was Amaris

ken n 
Rating:
5.0

Customer did not leave a comment.

Carlos G 
Rating:
5.0

Nothing I had a great experience with a young lady named Ariela she was very knowledgeable and friendly and helpful.

Ingrid C 
Rating:
5.0

It was a little difficult to find the customer service behind all the supplies. The process in the website was easy and fast.

Ruby S 
Rating:
5.0

Customer did not leave a comment.

Brian F 
Rating:
5.0

Customer did not leave a comment.

Rhodesia B 
Rating:
5.0

Customer did not leave a comment.

Brecken H 
Rating:
5.0

Customer did not leave a comment.

Ferdinand M 
Rating:
5.0

I felt like in house with friendly attendants

Jose R 
Rating:
2.0

Staffing very unprofessional…manager Tiffany, not a good fit. I made a complaint about the vehicle and she basically said ok and walked away. No customer relation skills at all.

Adrian G 
Rating:
5.0

Nothing to improve experience was great!

Sean S 
Rating:
5.0

Customer did not leave a comment.

Julia N 
Rating:
5.0

Customer did not leave a comment.

alex m 
Rating:
5.0

The personal is very nice and professional

Pedro A 
Rating:
5.0

Customer did not leave a comment.

SETH J 
Rating:
5.0

Customer did not leave a comment.

Stacey S 
Rating:
4.0

Customer did not leave a comment.

Ebony S  |  Overall Experience 
Rating:
5.0

Treated me like family, great staff.

John S  |  Overall Experience 
Rating:
5.0

Very professional staff. Took care all my needs. Answer all questions and very friendly

Sidney B  |  First Impressions 
Rating:
5.0

Se portaron a la altura los recomiendo.. muchas gracias

Crisanto S 
Rating:
5.0

Customer did not leave a comment.

Eliezer G 
Rating:
5.0

Nothing really. The Manager at this location was not only very professional and efficient but she was also kind and compassionate. A very rare find in our present business world.

June H 
Rating:
5.0

Customer did not leave a comment.

DENNIS S 
Rating:
5.0

The young girl at counter was absolutely fantastic friendly knowledgeable courteous excellent customer service she should be commended

DENNIS S 
Rating:
5.0

Customer did not leave a comment.

Jasmine F 
Rating:
5.0

Customer did not leave a comment.

Scott G 
Rating:
5.0

Siempre es lo mejor gracias

ROBERTO D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nelson A  |  Overall Experience 
Rating:
5.0

Very explanatory workers, very quick everything when going out, and when returning as well... 5/5

Eduardo C 
Rating:
4.0

Customer did not leave a comment.

Jennifer H  |  Overall Experience 
Rating:
1.0

The individual who check me I lacked customer service skills. When there was an issue with the truck I literally had to force him to come out to evaluate the truck. As a woman men should always be willing to assist when making a complaint about the company’s product . Service overall was poor. The guy had no customer service skills and was rude to the point that I asked his name. I text Shawn Carrara and he called me and I made a verbal complaint in the poor customer service I received. Next time I will rent from Home Depot

Ashanti H 
Rating:
5.0

Customer did not leave a comment.

carlos s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

asmaa e 
Rating:
5.0

Customer did not leave a comment.

Yany H 
Rating:
5.0

Very nice facility. Great staff. Very helpful.

Nona D  |  Overall Experience 
Rating:
2.0

Key droppff was hidden in the dark. Ended up wandering around for 30 mins looking for it. I also got charged for over 350 miles and no way I drove that many miles.

daniel c 
Rating:
5.0

The staff is simply AWESOME!!!

JESUS R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nichole P 
Rating:
5.0

Customer did not leave a comment.

DOC M 
Rating:
2.0

I have moved with U-Hual about 5 times now and this was by far my worst experience with U-Hual. I originally placed a mobile order for a truck at Royal Tires off of S Goldenrod Road and the location did not actually provide me a mobile order ready truck. So at 7am I am calling U-Haul only to be sent to another location to get a truck. From there they don't have an appliance dolly, which I had already paid for so I had to drive to another location 15 minutes away. So by the time I was done driving around it was 9am. Two hours behind schedule. I called your customer service and I voiced my complaints. And not once through the entire process was I ever compensated or given any type of promotions to keep my business. This probably be the last time I do business with U-Hual

Parrish W 
Rating:
5.0

Customer did not leave a comment.

Christiana M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francisco R 
Rating:
5.0

Customer did not leave a comment.

steven m  |  First Impressions 
Rating:
5.0

The staff, manager, and owner were absolutely outstanding! Courteous, friendly and helpful the entire time I rented from them. Best storage facility I’ve ever used!!

Martin C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBIN F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua s  |  Overall Experience 
Rating:
5.0

Sad that I’ve moved to another area far away and just couldn’t keep the storage at the lake Nona, Narcossee location. Best experience I’ve had with a storage and moving organization. Clean, well let and nice staff, that does a great job at helping customers.

Awilda R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAMON A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jorge L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Javier C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARMAHNE T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SONIA T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

edwardo d  |  Online Move In 
Rating:
5.0

Great storage and customer service.

BRIAN V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose F  |  First Impressions 
Rating:
5.0

I used my uhaul unit for a little over a year and it was the best decision I’ve made. The hours are perfect if I ever needed anything from my unit and if I ever had questions or concerns the staff was always helpful.

Bryonna M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lilybeth R  |  Overall Experience 
Rating:
5.0

Highly recommend this location. Very clean and great staff

Charlene R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tammy g  |  First Impressions 
Rating:
5.0

Very professional staff and friendly

Vance W  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RICK M  |  Overall Experience 
Rating:
5.0

Alexis and other staff ladies were excellent. Please is lextemely professional. I move every three years and always use uhaul. The staff makes the business. No 1.

alberto r  |  First Impressions 
Rating:
5.0

Best staff ever! The manager Taylor is the best person ever! She definitely needs a big raise.

maya s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mitzy M  |  First Impressions 
Rating:
5.0

Quality program. Thanks

Edward B  |  Overall Experience 
Rating:
4.0

I rent one storage one month free but never usted the storage and dame day I return the van I tell them to cancel the unit. Three week later or SO, I received a text that I have to pay rue unit. When I calle the person to answer was Very rude. She state on the phone OH MY GOD THAT LADY AGAIN

JOSEFINA L  |  Overall Experience 
Rating:
5.0

Alexis was courteous and very helpful was a great experience

norman b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEMUEL P  |  Overall Experience 
Rating:
5.0

Manager Taylor Stone was extremely helpful and patient with us. She helped me with all the paperwork about an unfortunate situation that occurred en route to Florida. I am very satisfied with the facility and the employees.

Nona D  |  First Impressions 
Rating:
4.0

Inside the storage build was great. The outside parking had garbage around. May be due to the fact there are no trash cans around.

CHARLES B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa r  |  Overall Experience 
Rating:
5.0

Great customer service from all the staff members! Facility and bathrooms always clean. Will recommend this U-Haul storage facility to all my friends and family.

DANIEL G  |  Overall Experience 
Rating:
5.0

Staff was so friendly store was always clean. 10/10

Brittany P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Timothy J  |  Online Move In 
Rating:
5.0

Great service and location. Never had any issue with my storage contents or room unit. Well kept and safe for three years! Yes good service here and all staff always kind and helpful.

james B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maribel c  |  Overall Experience 
Rating:
5.0

Tiffany B went above and beyond to assist us. Her customer service was excellent. I appreciate her help more than she knows. It’s the small things that makes all the difference. Thank you Tiffany

lakeisha c  |  Overall Experience 
Rating:
5.0

The manager was amazing and very helpful as well as accommodating and worked amazingly to work with me and my needs

brenda r  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

eric v  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cedric B  |  Overall Experience 
Rating:
5.0

I will always do businss with this com. Wish there where more storage plases around .thank you all for your kindness.

Diana M  |  Overall Experience 
Rating:
5.0

Highly recommended

ANTONIO E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica F  |  Overall Experience 
Rating:
1.0

Price point very expensive find a new company more secure more hours and a cheaper price

Mohamed S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

George C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly R  |  Overall Experience 
Rating:
5.0

The staff was friendly and very helpful The facility was always spotless

Mary A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yvette s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nitnirun C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Inez S  |  Overall Experience 
Rating:
5.0

As always amazing if needed will use in the future and recommend you guys to all. Amazing great experience.

Walter S  |  Overall Experience 
Rating:
5.0

Great service

LIONEL D  |  First Impressions 
Rating:
5.0

Keep up the excellent work!!

Opal R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary A  |  First Impressions 
Rating:
5.0

I am very satisfied with customer service

maribel c  |  First Impressions 
Rating:
5.0

I had a great experience at the lake Nona storage! Great customer service and staff.

Maribel H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHERI L  |  Overall Experience 
Rating:
5.0

Very clean,well-maintained, and staff is very helpful. I would highly recommend storing your items in this facility.

William M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas G  |  First Impressions 
Rating:
4.0

The storage unit was dirty and had dead roaches in it. Other than that everything was good.

Ana M  |  First Impressions 
Rating:
5.0

In good shape and clean well takeing care of

scotty j  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John F  |  Overall Experience 
Rating:
5.0

Great job by everyone. Shawn & Taylor thanks for running everything so well. Wonderful experience 2 1/2 years of storage and truck rentals

Domingo F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lourdes H  |  Overall Experience 
Rating:
5.0

Alls correct

FRANCISCA S  |  Overall Experience 
Rating:
5.0

A one place move and store with community sharing nice items for families or individuals in need to cardboard and trash disposal! First class all the way! The staff were wonderful from picking up the truck and helping me in my new storage unit! Bravo!

Donnie m  |  First Impressions 
Rating:
5.0

Very clean and good workes friendly costumer service

Jayson R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott D  |  Online Move In 
Rating:
5.0

Thank you for your amazing services & your personal at the office.. Always putting me the customer best interest.. Patient, prof

Nancy R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eunicia C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FRANCISCO P  |  First Impressions 
Rating:
5.0

Thank you for such good service

Jazmym G  |  Overall Experience 
Rating:
5.0

obtengo lo que quiero

ROBERTO D  |  First Impressions 
Rating:
5.0

None

Carlos M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESUS S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard O  |  Overall Experience 
Rating:
3.0

The representative of the store that attended me was rude and impolite, luckily Karina, the assistant manager, was present and she completed the service in a friendly and helpful manner. I recommend that the person who initially served us be offered customer service courses and improve their hostile and racist attitude towards Hispanic customers.

LUIS V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joan A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evelyn P  |  First Impressions 
Rating: