Customer Reviews for U-Haul Moving & Storage of Lake in the Hills

970 comentarios

81 N Randall Rd   Lake in the Hills, IL 60156

(224) 509-7001

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(224) 509-7001

81 N Randall Rd
Lake in the Hills, IL 60156

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great experience provided by the staff. Chris is very personable and delivered an easy check in and a great experience. I would definitely recommend this location to all my friends and family.

PABLO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph K. 
Clasificación:
5.0

Not sure

JONATHON S. 
Clasificación:
5.0

In and out in minutes. Chris was awesome.

NANCY K. 
Clasificación:
5.0

Nothing at that location but I tried renting a uhaul in Orland park illinois and your business there really sucked, it was the worst experience I have ever had

Carl A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY U. 
Clasificación:
5.0

For me it was pretty Easy. So not at this time.

JOSEPH M. 
Clasificación:
5.0

Brian does a great job. He's one of the reasons I use U-Haul.

Eugene S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clifton J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erick G. 
Clasificación:
5.0

The whole experience from the beginning to the end was excellent

MARK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra C. 
Clasificación:
5.0

Very personable manager.

Greg F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS J H. 
Clasificación:
5.0

Great experience!!! Easy online reservations and fast check in when picking up the truck at the facility. Would highly recommend!!!

LUCAS P. 
Clasificación:
5.0

Brian is very polite and attentive. A pleasure to do business with. Eugene Stramel

Eugene S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD O. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M.  |  First Impressions 
Clasificación:
5.0

calling ahead if you looking for specific size of the truck!!!

GURMIT S. 
Clasificación:
5.0

Staff was super friendly and helpful! Main reason for excellent review was because of that.

CLIFFORD G. 
Clasificación:
4.0

El cliente no dejó un comentario.

NICHOLAS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PERRY L. 
Clasificación:
1.0

Terrible management. Renting for a local high school event and only using 11 miles and retuning early. Manager said he would give me a “deal” since it was a fundraiser and he tried charging more that the actual price if I walked in to rent. The location could have received free advertising with an email thanking that location for the use of a truck sent to parents with soon to be graduating children that will need truck rentals for college, instead I feel taken advantage of an have nothing positive to say about this location. Won't even use again and will never recommend.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOWARD S. 
Clasificación:
2.0

Was told no problem to change payment method at time of rental. Upon returning staff initially unable to change payment. Second person took a long time. Eventually left. Another person came up and I was pushed aside by another customer. Does it really take 2 people to check in a vehicle and mileage. Will never rent from this location again. Also discovered that I was given 23.5 hours not 24

KATHLEEN Z. 
Clasificación:
5.0

Chris was very professional while he checked me out.

SHANE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD N. 
Clasificación:
5.0

Very friendly and helpful

DIANE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD B. 
Clasificación:
5.0

As always staff were courteous and efficient.

DAVID M. 
Clasificación:
5.0

One of the cleanest public bathrooms I’ve ever seen ! ! ! !

Jerry M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald Childs R. 
Clasificación:
5.0

Make aure to review the order to have it complete for the customer.

Jesus H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL K. 
Clasificación:
5.0

Trailer brakes hanging up.

JEFFERY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA B. 
Clasificación:
5.0

Truck driver door seem to have a tiny issue. It won't close properly if pull the door in normally. The door will close tightly when almost slam it in, then lock.

NAMDIEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY W. 
Clasificación:
5.0

Staff was very nice and accommodating. The facility was well lit and secure.

RACHEL W.  |  Overall Experience 
Clasificación:
4.0

The mobile truck pick-up and return process was a bit of a pain. I think that it would be helpful to send directions over earlier so that you know what to expect when going to get the truck and when returning it.

Steven W. 
Clasificación:
2.0

The customer service rep I dealt with at the store was extremely pleasant but not helpful and could not answer questions. Said I don't know to most of my questions. When I booked online nowhere did it tell me I need to know what my payment code was for the movers that I hired as your third party contractors. It would have been nice to know that it was buried in the first email. Instead of saying steps one two three at the top of the email it should have added number four here's your payment code for your mover. I tried to call you haul as the mover wanted his payment code and we couldn't find it and there was a 43 minute wait. I called the store and they had absolutely no idea what I was talking about and referred me back to the 1-800 number. Finally after 10 minutes of reading through the many emails that you guys keep sending me we found the code. Not user friendly!! But I do love that you offer the moving services when you went from U-Haul. Also I rented two dollies and only got one.

MARCUS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD B. 
Clasificación:
4.0

Has little issue with the vehicle's fuel gauge. Tried call in direct to the location but got rerouted to U-Haul corporate line. Tried several times and patiently waited for more than 30 minutes but couldn't talk directly to the U-Haul agent at the site. Give up!!! Upon return the vehicle to the U-Haul agent (Bryan) at the site. He was happily took into account my question and resolve it. In my opinion the U-Haul agent is more responsible than U-Haul corp.

namdien L. 
Clasificación:
3.0

El cliente no dejó un comentario.

ERNEST S. 
Clasificación:
5.0

Someone came out to help us quickly, drop off was easy as well. Very pleased!

Anthony L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUE H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN M. 
Clasificación:
5.0

The staff is awesome

RONALD C. 
Clasificación:
1.0

The don't plug the trailer very well I was driving with out light for 2:30

LUIS P. 
Clasificación:
4.0

Check on the passenger door. It is locked but heard lot of wind noise went through. The driver door has no such noise.

Namdien L. 
Clasificación:
5.0

check fuel level and have van parked next to building when client arrives.

EUGENE S. 
Clasificación:
5.0

Very timely and flexible. Would love to use again if needed

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH D. 
Clasificación:
5.0

Quick & convenient. Great customer service.

VAL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER A. 
Clasificación:
5.0

na

EUGENE S. 
Clasificación:
5.0

IN AND OUT FAST. VERY FRIENDLY VERY EASY TO DO

AMY T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Philip H. 
Clasificación:
5.0

Great experience, friendly staff

DEV S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl T. 
Clasificación:
5.0

Everything was perfect! From the first phone call to reserve the vehicle to the friendly customer service in the store! I will definitely be back if the need arises.

ROSE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERTO D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marek S. 
Clasificación:
5.0

Ninguno

Dennis K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

Very good place.

KAROL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERTO D. 
Clasificación:
5.0

The young men were extremely helpful and professional

CALVIN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris L. 
Clasificación:
5.0

Service with a smile and fast. Can was new and clean. I will definitely use this location again. ðŸ¤-Thank you.

DIAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL G. 
Clasificación:
5.0

na

Eugene S. 
Clasificación:
5.0

El cliente no dejó un comentario.

david M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Venita W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse M. 
Clasificación:
1.0

The customer service representative was not very friendly and did not give us much instruction about the rental process. We also had to get our vehicle from the parking lot ourselves. Upon returning the vehicle we had to go into the store and get an employee to come check the vehicle in. Any other location I have rented from the rented vehicle was brought to me and upon returning a employee was waiting for me and helped me through the return process.

WADE L. 
Clasificación:
5.0

I was very happy to get a newer 26' truck. I rent one at least twice a week and it's usually an old one thought there seemingly a newer truck available.

TERRY M. 
Clasificación:
4.0

I rent a truck and the staff did not check the gas level at pickup. I had to add an additional 1/4 tank of gas per contract.

KAI C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD S. 
Clasificación:
1.0

The equipment we rented through a u haul phone rep was denied to us upon driving an hour to pick it up. If your auto transport isn't one way, don't make the reservation for me for one way. Had to return it the same hour away in the middle of a severe thunderstorm.

TAYLOR B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam M. 
Clasificación:
1.0

I was charged $37.50 for fuel. I returned the vehicle with the same fuel as when I picked it up (slightly under 1/2 tank), and I only drive 11 miles. I put a little over a gallon of fuel in before returning the truck, which should have covered the fuel I used in those 11 miles.

Daniel L. 
Clasificación:
4.0

I have rented from uhaul several times at different locations and uhaul has cancelled my online truck reservation three times the day before rental recently. It left me scrambling to find another truck or take a smaller truck . There seems to be a problem with scheduling it online and lack communication to the rental places. If there arent any larger trucks, dont allow people to rent online.

JOSE G. 
Clasificación:
5.0

All persons were efficient and kind.

JOAN SUSAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kent A. 
Clasificación:
5.0

Very accommodating, fast service.

JOSEPH M. 
Clasificación:
1.0

unbelievable and terrible experience. Good luck if you have any problems. This was the worst customer service experience I have ever experienced.

Darold F. 
Clasificación:
5.0

Smooth, efficient service and well maintained equipment. A trouble free rental experience.

ROBERT A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE D. 
Clasificación:
3.0

Advise your next customer to not let the U-Haul employee connect the trailer. No sooner then I made a right turn leaving this location the trailer came off the hitch right in the middle of the road. I fixed that and then 5 minutes later the safety chain the employee hooked up came undone so I again had to stop in the middle of the road. I kick myself as I should have simply connected it all myself rather than worry about offending the employee checking his work.

DAVID P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caroline H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheri s.  |  Online Move In 
No se han enviado comentarios para esta ubicación.

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