Customer Reviews for U-Haul Moving & Storage of Lake in the Hills

1,392 comentarios

81 N Randall Rd   Lake in the Hills, IL 60156

(224) 509-7001

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(224) 509-7001

81 N Randall Rd
Lake in the Hills, IL 60156

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

dennis G. 
Clasificación:
5.0

Nothing needed to improve. Everything went as expected.

Ken G. 
Clasificación:
5.0

Easy in and out Friendly service on phone and location.

Darlene M. 
Clasificación:
5.0

Gracias

Nick M. 
Clasificación:
4.0

Everything was good. Got in and out in good time. All went good.

Mike S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vasyl R. 
Clasificación:
5.0

We drove 31 miles and when we filled the tank, it took 9 gallons. I am not sure why it took so much gasoline.

William Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

lloyd W. 
Clasificación:
2.0

at was cover with oil I showed it to the agent at pick up and at return 43.3-5 hrs late i was charged with a 2 days

HUMBERTO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott T. 
Clasificación:
5.0

I think that 7.00 just to use a dolly is absolutely ridiculous. It should be complimentary. It's a dolly. The blankets I understand because they probably have to be washed or they could rip but a dolly that can not be ruined, ripped, but only scratched up at the most? I used it without noticing the 7.00 sticker thinking it was just there to help and was absolutely dumbfounded when the charge came up at return.

Michael D. 
Clasificación:
5.0

Fabulous, thank you!

CAMILLE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BIKRAMBIR S. 
Clasificación:
2.0

Employees didn't do the walk around when I picked the vehicle up. Should have asked but I didn't think about it. I drove 30 miles while I rented it and was charged for 197. The receipt didn't have the correct mileage when they dispatched it. Luckily I took a picture with a time stamp and location when I got in the truck before I left the lot and had proof of how many miles it had when I picked it up. Went in the next day and the general manager was cool and took care of it. Just make sure they actually do the walk around when you pick up a truck from them.

Ethan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vince O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RICH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher G. 
Clasificación:
5.0

Have vehicle parked next to office so I don't have to walk to storage lot to get it.

Eugene S. 
Clasificación:
5.0

Excellent service and customer service staff

Pedro B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK G. 
Clasificación:
5.0

Yeo

hanz J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEDORAH S. 
Clasificación:
4.0

Everything

Patrick D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bennett S. 
Clasificación:
5.0

Too be sure at least wiper blades good because it rained the night of my rental which makes driving dangerous.

DANIEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

James T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Thaddeus T. 
Clasificación:
5.0

Everyone was prompt, polite and efficient. The van was clean, and the after hours process was easy.

Gene W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve M. 
Clasificación:
2.0

Trailer was fine. Man who checked the trailer out to me was rude, general manager did not catch name. Waited an extra 15 min for customers who were there after me, no empathy or apology. Did not install chains correctly. Loose and rubbers not connected. I have pictures but I don't know how to load them here. Not good customer service what so ever by the first man. Checking the trailer back in was no issue.

Nathan P. 
Clasificación:
5.0

Nice clean facility, helpful staff. Convenient location!

vicki s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
5.0

Keri the trucks mechanically sound and smooth

PERVEZ K H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bennett S. 
Clasificación:
1.0

Waited over an hour to get the website working for the salf serve option. Once we were finally able to speak to an associate on the phone- we got the key out of the box. But then the truck didn't start. There was nobody on duty to help (so we thought) until greeted by an employee that was absolutely nasty & didn't want to help.

Casey B. 
Clasificación:
5.0

Friendly

Mario Rene P. 
Clasificación:
5.0

Everything was as it should be. Personal was awesome

Robert L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul B. 
Clasificación:
5.0

My second time coming here and renting from you guys service is amazing and the fleet of vehicles are new and clean.

Hugo C. 
Clasificación:
5.0

Took care of us quickly and politely

Tamara N. 
Clasificación:
4.0

The woman who checked me out was patient and very helpful. Great job.

ADAM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas K. 
Clasificación:
5.0

na

Eugene S. 
Clasificación:
1.0

Very bad service I complained and got Nowhere They don't care over charged me and they gas was not full when I received the 10 foot box truck They over charged my credit card 1400.00 and no manager on-site

Jose M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine P. 
Clasificación:
4.0

Good place.

KAROL T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joeseph C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron B. 
Clasificación:
3.0

Girl at desk not very friendly.

Lynda T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruth M. 
Clasificación:
5.0

Happy with the experience.

Brian S. 
Clasificación:
5.0

N/A its great.

JAVIER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clyde S. 
Clasificación:
5.0

No issues, fine job.

Dan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher K. 
Clasificación:
3.0

Respect your employees, pay your employees at least $17.00 per hour so they can stay, promote your employees, invest in your employees who actually do the work/work hard, provide proper training so there is no chaos, manage your facility better, stop overcharging customers, teach your employees to respect customers.

Marcin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEFAN A. 
Clasificación:
3.0

They charged me for 3 extra gallons of gas even though I filled it to the same level as when it was picked up! They should have said something at drop off instead of me finding out about it later in an e-mail. NOT GOOD customer service!

Michael N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tara D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Betty F. 
Clasificación:
1.0

I don't know who exactly was working last night when I returned the trailer I rented. Your only employee was rude and very unprofessional. He decided to clean a returned truck while 3 customers were waiting. When the first customer asked if he could be helped with the truck he had rented he was told to be patient he would be there soon. After I waited 5 minutes and watched him continue to clean the truck I asked him if I had to do anything to return the trailer I had rented. He told me I should be patient and he was the only one working and he was over worked. He decided to be rude and obnoxious to all of the customers inside. He literally asked the third customer “What do you want”. Luckily he only needed to purchase a couple boxes so his interaction with that customer didn't take long. I will not rent any equipment from this facility again and maybe not from u haul at all. I should have done my own check in online so I didn't have to deal with your employee.

Courtney H. 
Clasificación:
5.0

El cliente no dejó un comentario.

VYTENIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MichaelandKaren M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos A. 
Clasificación:
5.0

Scott was extremely helpful and had great customer service through the duration of my rental.

Eric L. 
Clasificación:
5.0

Easy experience. The van was like brand new. Nice and clean. Thank you!

Ted P. 
Clasificación:
4.0

El cliente no dejó un comentario.

bennett S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bennett S. 
Clasificación:
5.0

Great facility with clean rentals and nice customer service!

Leslie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bennett S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mariah R. 
Clasificación:
4.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

Just a little upset cause got charged $12.00 for fuel charge at checkout/drop off and I put in my fuel used and they sheet was wrong to begin with I took a photo as soon I got into van of mileage and fuel out and return it with what was in it as I took it out. I have and can picture of fuel gauge and I returned it how it left and fueled it up to where it was. Called Matt at store and he said he would take care of it and someone named jim checked van in today.

James B. 
Clasificación:
5.0

Happy customer.

Naimesh U. 
Clasificación:
5.0

Update the computer system in the stores so they aren't so slow. The customer service rep was very friendly and helpful. I'm glad I went to the Lake in the Hills location

Joy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

The manager, Chris, was so helpful and knowledgeable, as are the workers. One guy, wish I remembered his name, sat there and helped me figure out the best way for me to rent the truck. It was more complicated than it sounds and he was really, really patient. Everyone took care of me like I was important. The truck and all the equipment I rented were excellent. And the brown tape they sell is the best tape I've ever used.

Jennifer C. 
Clasificación:
3.0

Your policy regarding “one way” is the worst!!!!

Roberta M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald C. 
Clasificación:
5.0

El cliente no dejó un comentario.

craig H. 
Clasificación:
5.0

Toni was very helpful today and answered all of my questions. Very pleasant

Jeffrey J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelson C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremias P. 
Clasificación:
5.0

Your people were very professional and knowledgeable about everything I needed

Craig S. 
Clasificación:
1.0

Not have the customer walk across a parking lot to get the rental. Employee should have had it ready for customer when I got there. Also explaining the after hour charge of 20.00 that inwas not told about when I was making the reservation for the rental.

Cory E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo R. 
Clasificación:
5.0

WOW. The staff at the Lake in The Hills facility are INCREDIBLY pleasant and helpful. In both renting a truck and setting up a storage unit. I can't remember the last time I had such excellent customer care. Thank you!!

Susan F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James M.  |  First Impressions 
Clasificación:
5.0

One of the cleanest public bathrooms I’ve ever seen ! ! ! !

Jerry M.  |  Overall Experience 
Clasificación:
5.0

Staff was very nice and accommodating. The facility was well lit and secure.

RACHEL W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SUE H.  |  First Impressions 
Clasificación:
5.0

You have excellent employees at this location. They were always very helpful and kind.

Jason R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK M.  |  Overall Experience 
Clasificación:
5.0

The staff at the Lake in the Hills facility were absolutely amazing!!! Chris and his staff always went above and beyond customer service. So polite and eager to help, would definitely recommend them. Thank you again!!!

Traci V.  |  Overall Experience 
Clasificación:
5.0

Amazing ! Easy online move in process, no paperwork. Price is very reasonable also. Well done U-Haull !!

Susan K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Caroline H.  |  Online Move In 
Clasificación:
5.0

It was my pleasure doing business with Chris and U-Haul. I would definitely recommend you guys and would use U-Haul if needed again. ¡Gracias! 

Carolina R.  |  Overall Experience 
Clasificación:
5.0

It was a pleasant experience from the moment I walked in the door the first time until I returned the keys at the end. Thank you all at this U-Haul

Robert J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN M W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheri s.  |  Online Move In 
Clasificación:
5.0

Very pleased with the facility and the staff.

Michael B.  |  Overall Experience 
Clasificación:
5.0

Very nice stuff

Robert S.  |  Overall Experience 
Clasificación:
5.0

Very clean, easy access, online process excelente

Alejandro A.  |  Online Move In 
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