Our entire day was off schedule due to your piss poor business procedures. We were in Menomonie and your dealership there is not open on the weekend. What? News flash, most people move on the weekend! We were forced to reserve the trailer at Eau Claire 15 minutes away. On our 4 hour drive up we get a call asking if we can pick up the trailer on Friday OR pick it up on Sunday at at this Chippewa location which was 30 minutes away! News flash: A reservation is supposed to be a reservation. You do not call to change it and inconvenience the customer! We were told that U Haul Which is a moving company could not move the trailer to the more convenient dealership. What?! Your company has horrible procedures. If you were not a monopoly you would have zero customers.David W.
Customer Reviews for U-Haul Moving & Storage of Lake Hallie
Chippewa Falls, WI 54729
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.MARIA M.
El cliente no dejó un comentario.Anna S.
El cliente no dejó un comentario.Delton M.
El cliente no dejó un comentario.WILLIAM J.
The worker was pretty crabby and wouldn’t believe me that the door didn’t openRiley J. | Online Move In
This was easiest part of my move In and out and Employees were knowledgeable helpful and very courteous. I would definitely recommend U-Haul storage everyone I knowDavid G. | First Impressions
El cliente no dejó un comentario.Rebecca K. | Overall Experience
El cliente no dejó un comentario.GERALD K.
El cliente no dejó un comentario.Roger R.
El cliente no dejó un comentario.Joshua S.
El cliente no dejó un comentario.Valerie R.
Staff is all very friendly and helpful! Very positive experience every time I stop in.Blake R.
El cliente no dejó un comentario.Lisa B. | First Impressions
El cliente no dejó un comentario.JOHN S.
El cliente no dejó un comentario.Jeanene D. | Overall Experience
Lock was not in the unit as it should have been, but the facility manager quickly remedied the situation.Thomas H. | Online Move In
I do slot of business with u-haul.in chippewa falls wisconsin great people to work withRandall P.
Everything went great with the drop off and pick up of the box. Jack Jackson at Rocktops, Inc., went out of his way to accommodate me picking up my box and returning the trailer. The only issue was that the box arrived a day late.Susan B.
The workers at the Hallie location were excellent. I will rent again in the future. Best Regards Bob HoehnRobert H.
El cliente no dejó un comentario.Timothy R. | Online Move In
Lady at the counter was great!Orville G.
El cliente no dejó un comentario.JOSEPH C.
I could have gone to Eau Claire's Uhaul location on Birch St as it was closer but I choose to work with Paul and his group of people. They are more customer service friendly. I have rented 3 times from Chippewa Falls location and would do it again next time.Debra C.
Staff did not seem interested in waiting on me. The only person in the store was stocking shelves when I entered, and continued for some time as I was waiting at the counter, He did not return my greeting amd never greeted me. He seemed annoyed to have to wait on me. I was then told I needed another person for contact or I could not rent the truck, despite filling in the requested information online. A secondary contact was never mentioned. When I stated I would need to go elsewhere, the person waiting on me stated that would be fine with him. I eventualy got a manager to complete the rental.Charles H.
El cliente no dejó un comentario.Joshua W.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.Robert F.
El cliente no dejó un comentario.Teresa D. | Overall Experience
El cliente no dejó un comentario.Angela C.
1st time at the chippewa falls store. very impressive compared to the cramped and old eau claire store.... my usual place...Kirk M.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.James R.
clerk was rude and not helpfulDouglas H. | Overall Experience
El cliente no dejó un comentario.Brigitte C.
Very friendly staff! Service was fast and easy. I think it would be wise to give a brief run down of how rental equipment works/features. As well as where to turn in said equipment. I'm sure it just slipped their minds, it was also easy to figure out once we looked around for the proper signs!Taylor M.
From my experience so far.. I would just keep doing what your doing I can see needing any improvement. Friendly and fast service is always a winner.Jill H.
El cliente no dejó un comentario.Paul S.
The instructions were not clear regarding the vehicle entry areas. 2 of the vehicle entry doors did not even work (open). I was able to gain access to the storage areas and my unit without entering my personal key code. There was no lock in my unit as explained in the instructions, making me go back and forth to the office. I had to go to the office 3 times to complete my initial access to my unit. Staff was not as friendly or helpful as I expected.Angela C. | Online Move In
Staff was great. Next time I move. I will use Uhaul!!Jeffrey B. | Overall Experience
El cliente no dejó un comentario.Opal K. | First Impressions
El cliente no dejó un comentario.Robert C. | First Impressions
Top rate facility. The fact that carts are available for moving items was a real plus, in addition to having the ability to load and unload inside. The staff was very helpful and friendly. This facility is best in the area and seemed to have any size unit needed. The storage units themselves are well kept and monitored by staff so you know your items are secure.John L. | Overall Experience
The facility is clean and secure. I was shown how to access the building and taken to the storage unit after I set up the rental. It was really great that there were mattress carts and flat carts available to move items in and out of the building. A great experience overall.robert k. | Overall Experience
The gentleman was very nice and curious. He offered a few goodies to real me in. I was happy with my service.Lisa S. | First Impressions
There was supposed to be a free months rent on storage if renting a uhaul. I believe we spent almost $2000 around December 1st and we asked about it February 18th and we never received it. DavidDAVID H. | Overall Experience
El cliente no dejó un comentario.GAIL B.
El cliente no dejó un comentario.Paul H.
Guys working there were wonderful. I can't recall his name but he was a former football player. Was great to deal with.Mark W.
Don't have me confirmed to drop off the rental in Eau Claire on Hastings Way then change it on me saying I have to drop it off in Chippewa. THEN charge me 6 dollars for going over miles... only 6 dollars but come on, shouldn't be charging that.Andrew C.
The location was awesome and the employees where great. U-hauls app and website are absolutely garbage though. Would be nice if either one worked for check inmark C.
Very fast check-out is awesomeIRENE M.
General Manager and staff are efficient and friendly. Have used this Uhaul service several times and never a bad experience.John L.
El cliente no dejó un comentario.DALE S.
El cliente no dejó un comentario.Ben H.
El cliente no dejó un comentario.Anthony W. | Overall Experience
El cliente no dejó un comentario.Teri L.
Austin was wonderful! Super friendly helpful and very efficient!KEITH F.
El cliente no dejó un comentario.Edward G.
My frist location we I was to pick up my trailer was not good. But the people at u haul took care of it and wow the people in chippewa falls wi were great. 5 âââââRandall P.
El cliente no dejó un comentario.Joseph H.
Quick, easy and good van! Thanks!Michael W.
El cliente no dejó un comentario.Michael F. | Online Move In
Very clean and easy to unload and load. An excellent place to rent a storage unit. Would recommend it to all.Renee J. | Overall Experience
El cliente no dejó un comentario.Michael F.
El cliente no dejó un comentario.Kevin S.
El cliente no dejó un comentario.Gary R. | Overall Experience
El cliente no dejó un comentario.Candius P.
Easy to move in, great unloading area that we could pull the 26' truck into and stay warm and dry during the unloading process. Very nice facility.sarah S. | First Impressions
Very friendly and efficient service. After reserving an enclosed trailer I arrived at 7:00 am to pick it up. Two employees hooked up the trailer, briefed me on the operation and features and I was on my way. Total time at the dealer was 10 minutes. Thanks uhaul.Joseph S.
El cliente no dejó un comentario.Charles M. | Overall Experience
Only one staff member for four customers who showed up at basically the same time. Did the best he could but it was stressful. Its a huge location with tons of equipment, but only one person there ruined what could have been a positive experience.Nathan E.
Employee was knowledgeably, friendly, and helpfulDouglas H. | First Impressions
El cliente no dejó un comentario.Patrina G. | Overall Experience
El cliente no dejó un comentario.Jessica S. | Overall Experience
This is by far the best self-storage facility I have ever rented from. I highly recommend this one in particular to all those in need of this service. Great guys there, totally and for real they are!!Frankie A. | Overall Experience
Make sure the gas is where it's says it is I had to put gas in right away !!!Jenie D.
First class and professional in every respect...Highly recommended.Ronald C.
Staff was friendly and helpfulCalvin W.
Tell custom won't work and have a jack that worksRex L.
El cliente no dejó un comentario.Thomas S.
El cliente no dejó un comentario.DANIEL B.
El cliente no dejó un comentario.Kelsey R. | Overall Experience
El cliente no dejó un comentario.Jeffrey H.
No issues with drop off locationMatthew O.
El cliente no dejó un comentario.lisa P.
Thanks Paul and your staff for a clean and well kept facility.Gregory B. | Overall Experience
El cliente no dejó un comentario.Denny M.
El cliente no dejó un comentario.Rachel C. | Overall Experience
The car hauler that I rented had serious alignment problems it was making my truck vibrate really bad to an unsafe amount. The Uhaul company I rented from would not let me do a 1way rental so I had to pay for an extra day. Why would you rent any equipment that couldn't be used only as a 1 way?Carey H.
El cliente no dejó un comentario.Matthew C.
Fantastic experience. Best U Haul facility/store that I have seen.Jay D.
El cliente no dejó un comentario.Brenda B. | Overall Experience
El cliente no dejó un comentario.Charles T.
Quick, easy return.Lyle P.
Rubber trim on drivers door kept coming off when opening door and the appliance dolly had a wheel that came off even before use. Junk equipment.Michael W.
It is great having this Uhaul in town. We have used it numerous times and the staff is very friendly and helpful. They also seem to keep the equipment in great shape.John L.
Very good experience. Thank you!Steven T. | Overall Experience
Pickup and drop off went flawlessly. Friendly employees. Will use your location again. Kris HawkeKristine H.
El cliente no dejó un comentario.barbara L.
El cliente no dejó un comentario.Kasey L.
Big location easy drop off & very clean & employee was very goodPamela P.
Very excellent too work with.Charlotte C.
Nothing, very friendly, helpful staffDeborah M.
El cliente no dejó un comentario.Larry S.
El cliente no dejó un comentario.Sidney E.
El cliente no dejó un comentario.Monty H.
El cliente no dejó un comentario.PETER F.
El cliente no dejó un comentario.Linda R.
El cliente no dejó un comentario.Steven T.
El cliente no dejó un comentario.Tom W. | Overall Experience
The entire transaction was perfect. Staff got me hooked up and on my way quickly!Michael E.
U haul could not find my order at all. So very upset.. So the manager at the U haul on Hastings in Eau Claire Wisconsin went out of his way to accommodate the best he could. I didn't get the U box when I wanted but that manager was amazing. Thank you and God bless Lori Murray.lori M.
El cliente no dejó un comentario.JAMES W.
El cliente no dejó un comentario.Seth P.
El cliente no dejó un comentario.Gary S.
El cliente no dejó un comentario.Cal S.
El cliente no dejó un comentario.Jack H. | First Impressions
El cliente no dejó un comentario.Monty H. | First Impressions
The app did not work when I tried to return my truck, resulting in a 25 min hold time for customer support. During that hold time, the message that kept playing gave me incorrect instructions, therefore resulting in further charges. Not impressed with that systemTina D.
Reserved a trailer online for the Eau Claire location. Got an email telling me it was at the Chippewa location that morning. I do not check email often. When I made the reservation I was asked how to be contacted and I selected text - not email. I showed up at the Eau Claire location and was told it was at the Chippewa location. This could have been fixed by offering me another trailer for the same price. Though I checked in online, it still took 10-15 minutes to check in at the store. I will have to verify any future reservations and not bother checking in online.Scott J.
Very nice!Mark K.
El cliente no dejó un comentario.LAURAN L.
El cliente no dejó un comentario.Leona B.
El cliente no dejó un comentario.Mary C. | Overall Experience
The first trailer they hooked me up to the lights did not work, they caused a delay in my travels the lights should have been checked out prior to this to make sure were in working order. Luckily they had a second trailer that the lights were working on it.Harry K.
Vert Satisfied, friendly service.John T.
El cliente no dejó un comentario.Mavis S. | Overall Experience
El cliente no dejó un comentario.Kevin B.
Absolutely great staff! I had to unexpectedly extend length of truck rental and they took care of it flawlessly!JAMES A.
demonstrate tightening & releasing straps on vehicle carrier.Richard B.
everything went fine.Steven S.
It all went so smoothly. I recommend this locationJonathan P.
El cliente no dejó un comentario.JEANNE D.
El cliente no dejó un comentario.ARACELI A.
El cliente no dejó un comentario.Michael S.
I will always choose U-Haul over anyone as long as the prices stay where they are thanksMike B. | First Impressions
El cliente no dejó un comentario.Rebecca K. | First Impressions
El cliente no dejó un comentario.Steven T. | First Impressions
El cliente no dejó un comentario.Todd M. | Overall Experience
El cliente no dejó un comentario.Wendy S. | Overall Experience
The U-Haul on Prairie View Road in Chippewa Falls is the finest U-Haul facility I have ever seen. Huge selection of trucks and trailers, all the supplies in stock, and the storage facilities are beyond compare: dry, clean, well-lit, secure and convenient. I would recommend them without reservation.Katherine S. | Overall Experience
El cliente no dejó un comentario.Jonathan R. | First Impressions
El cliente no dejó un comentario.Dawn G. | First Impressions
El cliente no dejó un comentario.Natalie E. | Overall Experience
All of your staff, about 3 guys, were very friendly, helpful, and knowledgeable. I commend them all. Tom DocterTom D. | First Impressions
Everything was greatArthur S. | Overall Experience
Fritz, Terry, & Paul always give awesome service. The others were not so warm in the past. These three men are outstanding and awesome. GraciasCharlene U. | First Impressions
Nice newer facility, friendly cooperative staffCarl M. | First Impressions
Window on truck was not cleaned. Very little gas in truck. Dash board lights did not work.Donna V. | First Impressions
El cliente no dejó un comentario.Mike W. | Overall Experience
El cliente no dejó un comentario.Holly B. | Overall Experience
El cliente no dejó un comentario.Renee J. | First Impressions
El cliente no dejó un comentario.Rachel C. | First Impressions
While the facility and staff were wonderful at Chippewa Falls Location, U-Haul policy and impersonal customer service on a company level will have us never recommending or using their services again. We rented a unit for our college student, paid a year in advance, needed the unit until June 1st, and per policy had to pay the entire month of June, no prorating. $45 for one day. If storage is needed at a later date, we will for sure look for a company that values their costumers hard earned dollar and loyalty.Justin P. | Overall Experience
I took one star away because I did not receive a diskus lock that I thought was to be provided. Not a huge deal I just went out and bought one. Otherwise no problems.Natalie C. | Online Move In
El cliente no dejó un comentario.Mike W. | First Impressions
The GM is a very nice guy. I live in Eau Claire and need a storage unit about once a year and I will only use the Chippewa Uhaul because it is clean and efficient.Blake G. | First Impressions
I was quoted one price by an employee, which I will not name and then another employee raise the priceand let me think I was getting it for the lesser price until I went to sign the papers and it was put on my debit card! So everyone please beware! I called them as soon as I got back to my place and ended up having to accept the price that I was given. Everyone is really nice though.Linda S. | First Impressions
Excellent service! Friendly customer service.Kelly B. | Overall Experience
Too ExpensiveJon P. | Overall Experience
Awesome set up and I really like the pull in and unload feature and the carts for customer use. The staff was very friendly and facility was clean.Holly B. | First Impressions
Definitely the best storage facility I've ever had access to. Prices are fair and the facility very clean and welcoming. Love the unload garage area. Staff was right there to help and very respectful and checked in very smooth.Alexandrea E. | First Impressions
Idea great on paper not to mention recycling a large "out of business kmart store" and doing storage units ! Great idea . Until the moment comes to put ur ststuff in. A 2 room house would take forever because u have to cart small load to the equivelent of the back of kmarts. I would never use this place again due to th e serious hassle of carting in n out my stuff. A shame no doubt . Id cut atleast 1 pathway for a truck down th the middle with a couple branchs. Other then that im guessing it would failkyle o. | Overall Experience
Very smooth process. Excellent customer service. Loved being able to pull truck inside and that carts were available.Margaret J. | First Impressions
El cliente no dejó un comentario.Sherry E. | Overall Experience
The garage is a huge bonus. Being able to pull your vehicle inside out of the elements is a tremendous advantage. The location in Chippewa Falls is top of the industry.Carrie H. | Overall Experience
Very helpful and nice staff. The building and storage unit was very clean and well maintained.Eric S. | First Impressions
excellent all the wayPaul K. | Overall Experience
Very good ! Easy to get in and out of. Clean, price ok with what they had to offer. I will use again if the need comes about .Dean C. | Overall Experience
All the staff that I encountered were friendly and willing to assist to make each visit memorable. The manager communicated the policy and procedures and always made sure the customer were satisfiedErinn Z. | Overall Experience
Great facility.lynne c. | Overall Experience
No issuesGayle T. | Overall Experience
Guys were very helpful,even tho i was a little crusty after driving 7 hrs thru Indiana and Chicago. professional and efficientkyle o. | First Impressions
unfortunately there was only one staff working, it was a very busy day, with approximately 8 customers in the hour and 15 minutes I was there. I returned later in the day for instructions.Brenda B. | First Impressions
My initial interaction was with Kevin. He assigned me a climate controlled unit, I didn't want. Paul Z credited me with 1 month free & a credit for the overage. Contact by phone is difficult.Jeanne J. | First Impressions
TOO MANY COMPLAINTS TO LIST HERE!Ojars Z. | Overall Experience
Paul , manager is very competent and helpfulelizabeth o. | Overall Experience
The drive-in stalls were large and well marked. Inside was well lit, felt very safe.Mel O. | Overall Experience
Love the new facility. My experience was great with moving in and out with one exception: the so called "music." Stop playing it. A tape on book would be better. Silence is free.Will S. | Overall Experience
Great service. Thank you! :)CHRISTY F. | Overall Experience
Paul did a great job on finding us the perfect storage room and location.Liz P. | First Impressions
GreatTommy G. | Overall Experience
It was exactly what we needed moving out our college aged son.Patrick L. | Overall Experience
The service was excellent. The staff was polite, friendly and courteous.Douglas F. | First Impressions
Very helpful, friendly. Very happy with my experience at u- haulJohn T. | First Impressions
Not enough characters for me to fully express myself. Bottom line, the Chippewa Falls facility is top shelf in service and knowledge.Ralph S. | First Impressions
Very impressive operation.Jim D. | First Impressions
Thank you for the clean storage unit. We're ently moved to this area and needed a place to store stuff while we made the adjustment. Your place was close and handy. I recommend you to anyone SkutleysJames S. | Overall Experience
We rented a truck and they gave it to use for 24 hours so it was great!Tia A. | Overall Experience
Paul & his team are simply AMAZING. Fantastic customer service from everyone there. Facility was always clean. All supplies were easily available for purchase. They are an asset to your Brand.Teresa N. | Overall Experience
Very helpful and a very nice businesslynne c. | First Impressions
They were very helpful in getting us set up with a storage unit. The owner spent extra time answering all our questions. Very friendly staff, and great customer service!Heather M. | First Impressions
Excellent service!Geralyn F. | First Impressions
Quick response time. Professional and friendlyKELLY W. | Overall Experience
Nice people.Tong L. | Overall Experience
The GM Paul was very helpful and wiling to help. I would recommend people go to this store for rentals and storage.TERRY Z. | First Impressions
N/CDean C. | First Impressions
Great on time service.Brenda H. | Overall Experience
The facility, availability, friendliness of the staff, were all outstanding! I highly recommend this facility to anyone looking for storage or any other U-Haul services! KimberlyKimberly R. | Overall Experience
Love this xtra clean and super huge storage facility. We also rented trailer and truck from Uhaul that made our move a very easy way get up here. This location in Chippew Falls is the best!!Steve G. | Overall Experience
I am very pleased with the storage unit and unloading/loading inside out of the weather elements.Adelaide F. | Reservación
Box was delivered late.Emily B. | Overall Experience
very professional and personable staffGary B. | Overall Experience
Was charged a storage fee for the 3 boxes used for the move, even though the facility was not able to deliver the boxes due to not having a driver. I was told I would be reimbursed, still waiting.Pablo T. | Overall Experience
I have never used this facility. However my experiences with uhaul were not overly pleasant, and this type of confusion was a major part of that. Very poor communication and understandingMegan F. | Overall Experience
Paul is a great and friendly person! I will rent again! Easy pickup and drop off! ¡Gracias!diane A. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!