Very bad experience. The Management in Lafayette are dishonest. I will never use u hall again for anything!Walter M. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Lafayette
Lafayette, IN 47905
(corner of creasy lane & st rd 26/south st inside international square)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento para vinos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.James C.
Very easy and quick to rent storage space. Completed process in just a few minutes. Staff was helpful and knowledgeable. Showed me how to enter the facility. Overall good experienceERNEST T. | First Impressions
El cliente no dejó un comentario.Jeremy J.
El cliente no dejó un comentario.Jake B.
Good service's and friendly staffMIHGUEL G.
El cliente no dejó un comentario.STEPHEN W. | Overall Experience
I do believe for a Saturday morning they were understaffed. I arrived early for pick up there were 2 employees inside. Several people with reservations. Truck was ready had to get a hitch for truck trailer was not hooked up to truck yet. I was able to do what was needed. Over all it was easy and convenient and I didn't have to bother any of my friends. It worked well. Thank you. I will recommend friendsLori G.
Teach them to listen and do the job they are hired to do. I told them I was taking the truck to Crossville Tennessee. I asked where do I turn it in when I get it unloaded. They showed me on the computer where to turn it in. When I got to the office to turn it in the papers were written up for local use.HANK T.
El cliente no dejó un comentario.Angela H.
The seat was difficult to move up.KAREN M.
El cliente no dejó un comentario.Nancy S.
The team here is great. Thank you!Garrin R.
I know everyone is struggling with labor right now, but I had to wait in line twice for what I feel was the same order: once to pick up the truck and once to get the trailer attached after I had loaded the truck. I don't understand why all the paperwork couldn't be dealt with at once so that I could just get the trailer attached outside when I returned. With only one person behind the desk on a Saturday I was waiting in line for well over half an hour twice. If you go to this location, be prepared to wait since you never know how many people will be in front of you.James R.
El cliente no dejó un comentario.Stephanie P. | Online Move In
El cliente no dejó un comentario.MICHAEL N.
El cliente no dejó un comentario.Michael H.
The customer service and wait time was terrible. Literally was in line for almost 50 minutes. The checkout process he marked us lower on gasoline than where the needle looked for us This location really needs more employees. Not the best experience I've had here. I've used them many times even just this year, so move large item purchases that didn't fit in my car.Joleen S.
El cliente no dejó un comentario.Tom G.
El cliente no dejó un comentario.randal W.
We appreciate the fast friendly experience!! We have used this location a few times now! We really want to thank you all!!! âœŒWilliam R.
Nothing. The gentleman working, on a Sunday morning no less, was very helpful.Todd D.
My experience in trying schedule picking up and dropping off a uhaul online was wildly inconveniencing. When I would schedule a pickup and drop off time the email would confirm the time I selected. But when I go into my account to pick up a truck, the time changes to 15 minutes before the store closed. The time I scheduled to pick up and drop off the truck was always different from what actually showed up on my account. When I went to pick up my truck I had to go through customer support, reschedule and wait until the next morning to pick it up. Then when I went to drop it off at my selected location at the time I selected; which reflected in my email, was different than what showed up in my account. The drop off location was closed and I had no way to drop off a key. So I had to be redirected to another location, which was encumbering. I would not recommend using uhaul to anyone else who is trying to fit a tight schedule.Aidan W.
El cliente no dejó un comentario.Shonta B.
I rented an open car hauler trailer. Front passenager side tire hold down ratchet strap was almost worn into. Passenger side rear tandem tire only has 14 1/2 pounds in the tire when I picked it up. The right rear clearance marker light on the back of the trailer frame was burned out. The trailer pulled smooth and easy. My recommendation is to always check your tire pressure before you start your journey.Ronald F.
El cliente no dejó un comentario.Kymberly G.
El cliente no dejó un comentario.Gary C.
Perfect experienceDwain C.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.Lance C.
Truck was dirty, A/C did not work, dolly clamp screw stripped, green wire tie already broken, ramp was slick, speakers were blown, brakes under dash kept making weird noise, brakes did not stop vehicle well with load, store was clean and well presented, check-in guy was much friendlier than the ownerJohn B.
Thank you for making it so easy.DOUGLAS R.
El cliente no dejó un comentario.Rigoberto M.
El cliente no dejó un comentario.James K. | Overall Experience
El cliente no dejó un comentario.Darla B.
Staff was professional and courteous.Juan P.
Better location details of the truck. It said that it was in front of the store and showed a picture, but thats not even close to where I found it.TED Y.
El cliente no dejó un comentario.michael P.
Took 24 hours to receive receipt after turning keys in. Had to wait more time for bank account to be adjusted for settled amount paidAisha C.
El cliente no dejó un comentario.polyhronis K.
Very poor service with expensive cost.Amir A.
El cliente no dejó un comentario.Gretchen B.
Ismael Caraballo IIl was a great help and very professional.laketa h. | Overall Experience
El cliente no dejó un comentario.Lisa H. | First Impressions
El cliente no dejó un comentario.Rita F.
I was very impressed with all aspects of my rental experience. The customer service rep on the phone when I called in to make a reservation was professional and quick to get things done. She was also very pleasant. The gentlemen at the location were professional and I quickly got my truck and headed out. My only suggestion would be to make the receipt 'mailed by e-mail' work better. I have yet to get a receipt specific to my transaction, though I was able to go back through my online check-in record and locate the final updated charge to my credit card for my records. Overall this was an excellent experience. And the truck was super, too!John D.
Truck was a rough ride from Ohio needed service was hard to keep on the road but lafayette indiana location was the best ever and so was storage! Amazing place and staff!HEATHER R. | Overall Experience
Easy process, friendly folks. Had to stand in line a bit, but it was a busy Saturday. Trucks worked fine, storage unit process easy. Nice business site.Karen B. | Overall Experience
El cliente no dejó un comentario.llloyd R.
El cliente no dejó un comentario.Angela T. | First Impressions
I will never use U-Haul again. For two years my moving experience has been filled with mistakes, bungles, an inconvenience.DAVID V.
El cliente no dejó un comentario.Brad W.
When I got there to drop off the trailer I was told to move it drop it next to the trailers by the employee. He that would be right over to check me in I waited 20 minutes and he ever came over. So went inside they had a long line so waited in for a another hour and when I got to the counter I told the employee that he told me to go drop the trailer he looked at like he forgot about me. They only had two people working there on a Saturday morning.that is unavailable.Andrew M.
Online truck return process is way to long! Needs improvements!Steven C.
El cliente no dejó un comentario.nautica A.
El cliente no dejó un comentario.Onita F.
El cliente no dejó un comentario.peggy T.
There was a horrifyingly loud screeching under the dash so bad we used ear protection the entire drive. It was truly awful.Arlow H.
Employee who helped me was very rude and rather unfriendly. Seemed like he didn't want to be there at all, like I as a customer was a nuisance to him. He didn't even try to hide it. I also got a little bait-and-switch with the 4-pin to circular hookup converter. $16 I had no idea I had to spend until the trailer was attached to my car.Daniel T.
El cliente no dejó un comentario.Lydia G.
I explained my negative experience at the pickup location and they apologized and were very sincere and understood my concerns. I appreciated them listening.Vic C.
El cliente no dejó un comentario.Jason G.
Ishmael and the staff at this U-Haul location were terrific. We would highly recommend dealing with them.Mary G.
Perhaps the place was too busy, I never received a dropped off confirmation via email as I confirmed it's okay to email vs. paper as the guy was busy. I had to call UHaul for the final receipt.Benjamin L.
El cliente no dejó un comentario.Ashley T.
Everything was done professionallyJorge G.
Excellent customer serviceDaniel C.
El cliente no dejó un comentario.JAMES G.
El cliente no dejó un comentario.Jairaj D.
El cliente no dejó un comentario.Trevor P.
El cliente no dejó un comentario.Gary S.
El cliente no dejó un comentario.MICHAEL T.
The truck was not cleaned at all. How/why you gave me a just returned truck in the return line that was not cleaned at all? The parking lot was too large to find my truck via a smartphone. I asked for help, but staffs declined. I had to wait a long time to receive a truck key. It was really unpleasant experience.Byung Cheol M.
A line of trucks were being returned. Someone got to us immediately. Just left the key in the truck and we were done. So fast.Tracy S.
El cliente no dejó un comentario.Walter H.
El cliente no dejó un comentario.MANUEL F. | Overall Experience
El cliente no dejó un comentario.DANIEL N. | Overall Experience
Great experience for self-delivery!Cianna A.
El cliente no dejó un comentario.Jennifer M. | Online Move In
I'd like to receive a receipt for the final charged amount based on miles driven. Both time I was told I would receive an email receipt but I did not receive one either time I rented.Kathy L.
Great customer service from Ismael, Jim, and Kevin.Kaitlyn R.
I returned the truck and was told within 15 minutes I would get a text or email on my final bill,I only put 10 miles on the truck I have not yet received a final bill/Adjustment My amount should be much less Thank You Dan Constantino 317-6319591Daniel C.
I would just recommend that if the contract changes for any reason, make sure to print off a new copy for the customer. We were assigned a truck, and then it was changed to a different one, without printing out a new contract, so I had to guess about where the fuel was when we got it.Megan M.
El cliente no dejó un comentario.Scott P.
Ensure the billing procedure is explained and executed correctly, so that you don't end up with customers whose money is in limbo days later.Eric F.
Got no receipt , need a receipt pleaseMichelle B.
El cliente no dejó un comentario.Kathleen W.
El cliente no dejó un comentario.Alyssa M.
El cliente no dejó un comentario.Dana M.
El cliente no dejó un comentario.BRIAN B.
Online return was impossible to use and had to go in and wait in line. Should be an easy prefixes but was slow, cumbersome, and ineffective.Kathy S.
Inspect the vehicles... Truck had a flat rear tire, driver door was very difficult to open due to accident damage, there were wasps living in the headliner, the battery was having issues and required 2 jump starts to get it going.Kenneth M.
Very helpful staffERIC G.
El cliente no dejó un comentario.Andrew D.
El cliente no dejó un comentario.Raymond K.
Thank yiu!,dave h. | Overall Experience
Lots of staff and very quick.Brandon C.
El cliente no dejó un comentario.Allen B.
Great team Awesome customer serviceShaka S.
Pick up and drop off very easy. Truck very clean😊Jacob P.
Driver's side of the door did not close properly all the time just thought I'd give you heads upduane L.
The one person that was there was as helpful as he could be at the time. The problem was that he was the ONLY person there. The other issue is that we were charged a late drop off fee only because the trailer was not checked in on the day we returned it. This has since been resolved only after I took action. It would be extremely helpful if Uhaul allowed direct contact with the operation centers because we could have cleared up this late charge immediately if we could have directly contacted the Uhaul center in Lafayette.Geoff L.
El cliente no dejó un comentario.Jenniffer P.
El cliente no dejó un comentario.Cecilia H. | Overall Experience
El cliente no dejó un comentario.MICHELLE M.
El cliente no dejó un comentario.Noah S. | Overall Experience
good people, very efficiantPatrick B.
Truck has gas fumes coming thru air conditioning. Needs to be looked atValerie D.
El cliente no dejó un comentario.KIMBERLY P.
Better attitude from employees. Not over charging peoples debit cards. I will not ever use Uhaul ever againKenneth H.
Quintin was a great help! Fantastic service!Grace D. | Overall Experience
El cliente no dejó un comentario.Jeanine W.
El cliente no dejó un comentario.kevin M.
I arrived 20 minutes after the store opened and waited in line for an hour and a half. When I left, there were 20 people in line behind me. This long wait resulted in my not getting my move completed before the closing of the store for the night.Elizabeth U.
El cliente no dejó un comentario.Joshua H.
Great location, easy access to 65. Well organized. Good inventory.amy H.
NingunoSTANFORD R. | Overall Experience
The service was great and fast. When we open our unit door it sets off the alarm on the unit next to ours. Was told this is a know issue and hope it can be resolved soon.MATTHEW R. | First Impressions
Everything was great and super easy.Marlena M. | First Impressions
El cliente no dejó un comentario.nathia a. | First Impressions
I want give a shout out to Ismael Caraballo III for all his efforts of going the extra mile to make sure we were taken care of as customers. He provided the highest quality of customer service I've have in a long time. The storage facility was one of the nicest and cleanest I've seen. And I've moved 13 times in 10 years. He went above and beyond to find what we needed to rent, by locating it at another location for us. Our move went extremely well and stress free all because of his help. THANK YOU Ismael Caraballo III for an outstanding job! ⭐️⭐️⭐️⭐️⭐️ Best, Karen DKaren D. | Overall Experience
Great service. Would use again in the future if I was ever back in the areaHeather W. | Overall Experience
I was pleasantly surprised by how clean and organized the storage was. The carts saved me and my back!TORRY C. | First Impressions
El cliente no dejó un comentario.STANFORD R. | First Impressions
El cliente no dejó un comentario.DANIELLE M. | Overall Experience
El cliente no dejó un comentario.michael s. | Overall Experience
El cliente no dejó un comentario.Eric S. | Overall Experience
El cliente no dejó un comentario.Robert G. | First Impressions
El cliente no dejó un comentario.DANIEL N. | First Impressions
El cliente no dejó un comentario.Jamie R. | First Impressions
El cliente no dejó un comentario.Hubert A. | Overall Experience
El cliente no dejó un comentario.DENISE B. | First Impressions
I didn't move out in this date I moved out a month prior. I should not be chargedCHANTAL F. | Overall Experience
Madison was rude an acted very unprofessionalMelissa W. | Overall Experience
Had a reservation for 2/14 and was told the cash drawer would not open. Cops were called because we then were not able to move in time. Next morning when they were able to get drawer open, they didn't reschedule reservation that was not honored and only put in we were using it for some hours. Was charged for 2 days when it should have been free in my opinion. Terrible experience.jesse t. | First Impressions
El cliente no dejó un comentario.amber b. | Overall Experience
Josh Ishmael Trent Excellent excellent excellent!!!!!!!Katrice E. | First Impressions
El cliente no dejó un comentario.laura m. | First Impressions
I Appreciate their Help with my unit changing to a new one the Staff was great and Trent helped mePriscilla B. | Overall Experience
El cliente no dejó un comentario.Jada H. | First Impressions
El cliente no dejó un comentario.Shauna H. | Overall Experience
Because of the construction at our uhaul location, we had to move one of our two units to another unit. Besides the inconvenience of having to be present to lock and unlock the unit, the process was quite painless. The movers remained in communication with me and took pictures after they were done. They were very courteous! My only complaint overall would be the lack of lighting. It's sufficient enough to see, but it was a challenge to see items when you're looking for something stacked at the bottom of a pile in a unit. I had to use my cell phone flashlight. A light for each unit is probably overkill, but having lights more appropriately placed would be helpful.Mandy M. | Overall Experience
El cliente no dejó un comentario.Joshua B. | First Impressions
El cliente no dejó un comentario.nicole s. | Overall Experience
El cliente no dejó un comentario.laqueita r. | Overall Experience
El cliente no dejó un comentario.John P. | Overall Experience
The staff was so friendly, helpful and took such good care of my daughter and I! I was so easy to park the 26 ft U-Haul truck to unload and to move our belongings to the storage unit!Cynthia S. | First Impressions
El cliente no dejó un comentario.LYNN G. | First Impressions
Wasn't fully informed about the process of coming and going especially after hours. Paid an additional fee to access my things after hours, but could only use a small door, was unable to remove large items , had to wait normal business hour. Defeats the purpose and a waste of moneyRonnesha S. | Overall Experience
All who I came in contact with at the Lafayette store were ALWAYS helpful, polite and professional from the top to the bottom. Other businesses could learn from your employee training procedures. Customer service at its bestdiana d. | Overall Experience
El cliente no dejó un comentario.Glenn N. | First Impressions
El cliente no dejó un comentario.Steve S. | First Impressions
El cliente no dejó un comentario.KEVIN W. | Overall Experience
The staff member I worked with was a huge help. I needed to upgrade to a larger unit before moving in and he did that with no issues. Walked me through everything including the security system, which I would not have figured out on my own. He even helped me get some of my larger furniture out of the truck and onto a dolly, which he did not have to do but it was a huge help. He went above and beyond. Storage units are everywhere but his service is why I would suggest this location.Brian B. | First Impressions
El cliente no dejó un comentario.amber b. | First Impressions
El cliente no dejó un comentario.JONATHAN M. | First Impressions
El cliente no dejó un comentario.Sandra M. | Overall Experience
El cliente no dejó un comentario.mei l. | Overall Experience
El cliente no dejó un comentario.al a. | Overall Experience
El cliente no dejó un comentario.dustina s. | Overall Experience
El cliente no dejó un comentario.john o. | Overall Experience
El cliente no dejó un comentario.Ebony N. | Overall Experience
El cliente no dejó un comentario.Peter R. | First Impressions
El cliente no dejó un comentario.Heidi F. | First Impressions
Found it a little odd that a rat trap was in my unit already, but I understand that's better than just having rats in there.Thomas R. | First Impressions
Staff was very friendly and nice, move in as super easy and the sliding doors and carts available made everything super simple and efficient.Hailey H. | First Impressions
El cliente no dejó un comentario.tylan d. | Overall Experience
The office, store, and storage area was very clean. I found my storage unit very quickly.Fred H. | First Impressions
Too expensive compared to others and few times card to get in wouldn't work and one time had a lock on my unit even though was current over a week almost 2 which was ridiculous had stuff on my truck ruined because couldn't get in unit after hers and was working so couldn't get fixed until taking time off to do soMichael W. | Overall Experience
El cliente no dejó un comentario.Keandra G. | Overall Experience
El cliente no dejó un comentario.jacqueline b. | Overall Experience
El cliente no dejó un comentario.al a. | First Impressions
El cliente no dejó un comentario.RAYMOND P. | Overall Experience
El cliente no dejó un comentario.Greg G. | First Impressions
Minus the security panel issues the day we moved into storage, it was a very nice facility and Kathy was very helpful and friendly.Nathan McDonald M. | First Impressions
El cliente no dejó un comentario.Ananya S. | First Impressions
El cliente no dejó un comentario.Camille T. | Online Move In
El cliente no dejó un comentario.David H. | First Impressions
El cliente no dejó un comentario.Luigi G. | First Impressions
Everything was great. I would rent with them again is their rates are competitive. I got my last unit for a good price.Tracey Z. | Overall Experience
El cliente no dejó un comentario.cathy w. | Overall Experience
El cliente no dejó un comentario.Jennifer G. | Online Move In
El cliente no dejó un comentario.Joshua T. | First Impressions
Good experienceCynthia M. | Overall Experience
All of the stuff was wonderful and helpful a lot wonderful wonderful place to have a storage unit the Mangament there was amazing helpful as wellmyranda f. | Overall Experience
The manger was very helpfulkaylah c. | First Impressions
Kathy the Manager went above and beyond for me. I moved to Arizona 2 years ago and had to do everything over the phone. She completely went out of her way for me. I truly dont know what I would have done without her help.rachael s. | Overall Experience
Your staff was very helpful during my entire time being a customer and helpful. However at the time of my move out the associate I spoke with was not wearing a mask. Please have your staff wearing masks when working with customers.Gurveen R. | Overall Experience
El cliente no dejó un comentario.Leslie R. | Overall Experience
Some of the workers at the place did not seem very interested in working or helping customers.Rilee T. | Overall Experience
Local u haul mgr stated i have a $160 balance bc I wasn't moved out before the 13th. U haul at no time can force renew. I chose not to renew and I should have no balance. If u haul deems a late fee of $15 is necessary, I will pay it, but I do not owe $160. Mgr was rude, and she issued a no trespass order on myself when she was the one in the wrong. I will never recommend this particular location to anyone. EverCharlie h. | Overall Experience
El cliente no dejó un comentario.SUMMER L. | First Impressions
Staff was always professional and polite when I visited. Thank you for all your help Lafayette branch.Craig A. | Overall Experience
The extra charge for 24 hour access was kind of an issue for me with the rates being what they were. Also, once the office closes, the sliding doors are locked which makes access difficult. I had a hard time understanding this because you need your card for access.Christina C. | Overall Experience
El cliente no dejó un comentario.Rickey M. | Overall Experience
I am disappointed that we are only provide one swipe card to disarm the alarm, as it looked like it was all code driven when I signed up. This needs to be fixed in the future.Scot L. | Online Move In
Very dirty and the worst staff I've ever dealt with. Make sure they don't have your credit card I fo because they will continue taking money they are supposed to.Tiffany C. | Overall Experience
We've had nothing but good experiences from renting storage to renting moving trucks and hiring extra help. We would definitely recommend this facility to friends and family. Gracias.Donna B. | Overall Experience
El cliente no dejó un comentario.Samicia B. | Overall Experience
Way too expensive and the floor needs fixed it is very uneven and need better maintenance on the cartsClifford B. | Overall Experience
I left because I could save $71 a month on a same-size unit. So I moved my things to Affordable Family Storage, right next door. Also, the ceiling above my unit dumped lots of little dirt and what looked like plaster chips on top of my furniture. The facility outside of my unit was clean, but the ceiling above my unit was not in good repair and left debris on my things. It wasn't so much that I'd move, but it was annoying. Yet when I learned I could have a better roof and save big $$$ each month, I bolted. Finally, I was told at the beginning of my stay with U-Haul, that we pay a month ahead, so imagine how disappointed I was at the end to learn you would not refund me my unused days after just paying rent through October 27th. I call that theft. As long as I live in Lafayette, I cannot recommend your facility to anyone. I am fully aware that eventually the rates will go up at my new unit. But until that time, I am saving $852 a year over what you charged. Since I am on a fixed income, THAT is a LOT of money!Pamela G. | Overall Experience
Awesome customer service.bryan k. | Overall Experience
El cliente no dejó un comentario.Ed C. | First Impressions
El cliente no dejó un comentario.David M. | First Impressions
The person who helped us each visit was awesome. I am very impressed with the customer service.bryan k. | First Impressions
Thank-you for a great experience. Only thing hat was a little confusing at first was having to Check-out digitally when finished...but not a big dealTimothy G. | Online Move In
El cliente no dejó un comentario.Kyle H. | First Impressions
El cliente no dejó un comentario.Dorothy R. | First Impressions
El cliente no dejó un comentario.Tanganika J. | First Impressions
El cliente no dejó un comentario.Sandra M. | First Impressions
On our way cleaning out the storage I was approached in a rude manner by a woman who worked there. However, Kathi has been a joy! I've stored there for the last 3 years and Kathi has been attentive. Caring and thorough. If there was a problem Kathi would quickly address is and rectify it with the best customer service possible. It outweighs the actions of others there. I would recommend anyone to store here just to have that same great experience that Kathi has provided.Aeriel P. | Overall Experience
El cliente no dejó un comentario.susan s. | Overall Experience
El cliente no dejó un comentario.rise w. | Overall Experience
Thank you for providing a great, well maintained and climate controlled unit for us to put our most important stuff in while we had a huge transition in our life. All of our stuff came out exactly how it was out in. Nothing was damaged from moisture or pests. Thank you to your staff at the Lafayette, IN store to taking care of us. We appreciate it and would do business with you again in the future if need be!Jana L. | Overall Experience
I just wish the rates to store were a little bit cheaper.Leslie R. | Overall Experience
All was great!Brian F. | Overall Experience