Customer Reviews for U-Haul Moving & Storage of Lafayette

3114 comentarios

3861 South St   Lafayette, IN 47905
(corner of creasy lane & st rd 26/south st inside international square)

(765) 607-6429

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(765) 607-6429

3861 South St
Lafayette, IN 47905
(corner of creasy lane & st rd 26/south st inside international square)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

LAURENCE B. 
Clasificación:
3.0

Family blower speed only worked on speeds 1 and 2...I still do not have my final charges or email from the u haul store

RANDALL P. 
Clasificación:
5.0

The truck sounded like the transmission was going out.

Ron S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES S. 
Clasificación:
2.0

I have been at this location twice. Once to drop off and this weekend to rent and return. Dropping off the equipment in November of 2020 took over an hour because I was over charged and the associates could not figure out how to credit my card. This weekend I was given the wrong truck and had to do the transaction twice. Now my card has two charges I am hoping I don't have to battle to get a credit. I was told a credit was issued. The muffler on the truck was very loud...

Robert T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY F. 
Clasificación:
2.0

The truck was absolutely crap. I run an auto shop and would have a list of problems with the truck. The engine was lacking power which caused more use in fuel. There was a death wobble at 63 mph. You hit a bump and the truck banged and clanged then wobbled. The truck said smooth ride... there is nothing smooth about it. Felt like the shocks were completely gone. Tried calling the help number to report it... 63 minute wait. I ain't got time for that. Felt like the truck was going to leave me stranded everytime I got in it. And I left a comment on the last review I got and it said someone would contact me. Hasn't happened.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Deon P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
4.0

Great customer service. Truck was ready to go!

TIFFANY B. 
Clasificación:
5.0

See above comments

ROBERT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN W.  |  Overall Experience 
Clasificación:
5.0

Great customer service!!

Patricia A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra R. 
Clasificación:
5.0

The person who took care of me after a horrible start. I did the phone check in. It didn't recognize my location ( my location was on) after about 30 minutes it finally recognized me. Get my key and the truck is dead. After Another 45 minutes on hold I was told to go down the road to a different facility which I was taken care of. Spurlocks UHaul gives you a bad name. I'll make sure I'll never rent from that place. And I'll direct anybody else to stay away from that one. The one I rented from was clean, and was willing to help in anyway.

william K. 
Clasificación:
5.0

The staff member I worked with was a huge help. I needed to upgrade to a larger unit before moving in and he did that with no issues. Walked me through everything including the security system, which I would not have figured out on my own. He even helped me get some of my larger furniture out of the truck and onto a dolly, which he did not have to do but it was a huge help. He went above and beyond. Storage units are everywhere but his service is why I would suggest this location.

Brian B.  |  First Impressions 
Clasificación:
5.0

Josh and Oscar went the extra distance in making sure the equipment was in top shape. Appreciate their attention to detail.

DONALD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE J. 
Clasificación:
5.0

I love Kevin and Jake great prople

SHEILA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBIN R. 
Clasificación:
2.0

I rented my uhaul and did the truck share option to pick up entirely with my cellphone. After completing process the website tells me to head inside and "skip the line" to get my keys and go to the side of the counter. The lady inside was very ruse when I did so and told me i still had to wait i line. When she finally decided to give the keys she rolled her eyes at me. There are plwntt of other places to rent a box truck. I will be using them and not returning to uhaul.

Noelle V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gary C. 
Clasificación:
5.0

Dude even gave my daughter and I a hand getting our fridge into storage

JAMES S. 
Clasificación:
5.0

No improvement visible. I will say at both the pickup and drop off the experience was friendly and knowledgeable. It's been awhile since I felt like a team of professionals cared both about my safety and experience,

CAROLYN R. 
Clasificación:
5.0

It would be great if I could get an invoice, I have not received a paper or electronic version

JAMES W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tina P. 
Clasificación:
4.0

I was hooked up to the wrong equipment, when this was brought to their attention it was corrected right away by another two employees who were very helpful and professional.

john F. 
Clasificación:
1.0

El cliente no dejó un comentario.

KBAW H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis W. 
Clasificación:
4.0

The gentlemen, don't remember his name, was very pleasant and took care of our truck return quickly, efficiently, and seemed very happy to do it. It's nice to met young people who smile and seem to like their job and coming to work. A credit to uhaul for sure

Cherlyn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
1.0

Will have a little circles with a star on all the dents so you don't have to take an hours worth of pictures have your employees when you ask a question to be helpful friendly and clean

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

ND

Jeffery F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERI G. 
Clasificación:
5.0

Nothing.

JEFFREY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT N. 
Clasificación:
5.0

El cliente no dejó un comentario.

YANMAO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

amber b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle H. 
Clasificación:
5.0

Very professional, it's a shame they had to pick up the slack of the Cicero location.

Amanda P. 
Clasificación:
3.0

Waited for a while in the designated return area and nobody came out, but then I realized I can self check the trailer so I did that instead. Signage to remind people they can check it in their self and save some time may be nice.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILY Y. 
Clasificación:
4.0

Simplify the checking in process

Kevin W. 
Clasificación:
5.0

The guy who helped me rent the truck was very friendly and helpful. It took maybe 10 minutes from walking in without a reservation and walking out with the key. I like the mobile check in and out. My only complaint would be refueling before returning it. I wish you would rent it to me topped off. That way I can just fill it up before I return it rather than guess how much gas I used, hope I didn't give Uhaul free gas, hope they eyeball the gas gauge fairly, and so on.

DANIEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
4.0

Process ticket contact needs to be expedited especially when most information is given during initial reservation.

WILLIAM J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
1.0

Not really happy with the customer service with uhaul just shitty like normal kinda hard to get anything done with them at all the only bad thing I haft to say about the equipment is it looked like it needed tires but I was able to get done what I needed to do so all and all that's what matters I

Austin P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ray W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Douglas O. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

I think this is the third time I've rented a trailer at this location. The staff has always been friendly and courteous, and the equipment always clean and road-ready.

PHILLIP C. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICK H. 
Clasificación:
5.0

I returned the truck on a Saturday morning so they were busy. I did wait in the return line for 30 min. or more.

JEFFREY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY S. 
Clasificación:
4.0

When I registered online it asked me how many miles ..I put in 150. I get the truck and the counter person states it has a quarter of a tank it must be returned with that. I said a quarter? So my first thing I have to do is go to a gas station. I was upset. Besides that , the quarter of a tank was more like "just above empty ".

SHAWN H. 
Clasificación:
5.0

Very nice guy!!

WILLIAM M. 
Clasificación:
1.0

Be one time with the dates that you provide when making a reservation. I reserved a U-box and it arrived at my house 2 days late and then arrived at my new house 1 day late. Also I cancelled my U-haul storage unit over a month ago and then received mail stating that I had to make late fee payments on a unit that I haven't had for a month!

Cedric G. 
Clasificación:
4.0

El cliente no dejó un comentario.

JONATHAN M.  |  First Impressions 
Clasificación:
2.0

Make sure. That the tires are inflated. Proper air pressure. It's clean. It got terrible gas mileage. It had exaaust leak from the manifold and the lack of power and gas mileage. There was something wrong. The steering was so sloppy on it. Just the draft of other cars going by you made you swerve and the steering will was turned right while going straight. I took the keys back and tried to get another truck a new one. Told guy about the exhaust leak. He did a typical answer that they all make noice do to the ramp in that. Didn't listen or try help his customer. You had 20 other trucks not the one from another decade. I won't ever use uhaul again. I given enough chances.

JACOB K. 
Clasificación:
4.0

Return in LAFAYETTE, IN was easy and convenient.

Edger M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nancy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS E. 
Clasificación:
5.0

Maybe get a automated trailer parker similar to what stores use to get grocery carts. Customers would be able to park at a drop off area. This will aid in getting trailers put where you want them when dealing with drivers that aren't expert trailer backer uppers...

Steven F. 
Clasificación:
5.0

Jake Brown was so incredibly helpful and courteous to me. This was a stressful situation for me and Jake was caring and compassionate as well.

DAWN F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles B. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARVEY C. 
Clasificación:
5.0

Very easy process to rent and return

WENDY J. 
Clasificación:
5.0

Personal amable

JOHN L. 
Clasificación:
1.0

This the worst uhaul I've ever dealt with. I will probably never use this ever again. Was told I would get my 100 dollar cash deposit back after we returned the truck that was a lie. And the truck was returned exactly how it was received I even put more gas in than they put. Told me when I returned the truck I went 44 miles that was a lie. Mileage kept running even while the truck sat in my driveway warming up. I don't know what kind of business you are running but I am very displeased in the service. As for the deposit I never received back I hope someone is happy about their tiny bonus.

COURTNEY H. 
Clasificación:
3.0

The signs said to pull up and someone would be out to help us. That never happened. I had to pull up and wait and then go inside for assistance. They lady that helped me was helpful after being made aware that I needed the assistance.

Jennifer H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil S. 
Clasificación:
3.0

Parking lot is atrocious and there are NO clear markings for where to drive whether in your car or a rental.

Caitlyn M. 
Clasificación:
5.0

good service, would use again.

Mary S. 
Clasificación:
5.0

All the employees I encountered were extremely helpful and friendly. No hasseles

ADRIANA A. 
Clasificación:
2.0

Had a very poor interaction with an Employee named Petra via the self-check in app. We had some complications with our reservation and she didn't seem too invested in helping us; then she hung up on my wife. The process was not very streamlined and it would have been quite a bit easier if I had just gone inside. I also submitted drivers license and other information a week or so before my reservation date, and had to provide everything once again. Logistics have not been planned completely out it appears.

Fabian L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra M.  |  Overall Experience 
Clasificación:
5.0

Responding to a text from U-haul, I tried to check in the day before using my smart phone. When the website said I needed to upload photos of my driver's license, I took them. But then the web page would not let me upload them. When I touched the button to upload, it opened the camera app and wanted me to take the pictures again. I thought that was too inflexible, aborted the process, and checked in in person when I picked up the trailer. Suggestion: Change the online check-in so it allows the user to upload existing images.

PHILLIP B. 
Clasificación:
5.0

Excellent customer service and assistance with getting the trailer then exchanging it for a larger one.

Steven P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas T. 
Clasificación:
5.0

Very happy again with everything at this location

ROBERT M. 
Clasificación:
5.0

The manager on days i don't know her name. she has blonde long hair. She is not nice and the customer service is poor. We had a storage and moved it out, because of the lack of customer service. The rental trucks are fine. It is the customer service that is rude.

Dawn G. 
Clasificación:
4.0

El cliente no dejó un comentario.

J PAUL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

GENE O. 
Clasificación:
4.0

El cliente no dejó un comentario.

mei l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

al a.  |  Overall Experience 
Clasificación:
4.0

check tire pressure on 12x6 trailers

SHERRY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

REVA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily M. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA SUE O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michele K. 
Clasificación:
5.0

Charlisa was very polite and a pleasure to work with. Also the young man who set me up with the trailer was very nice and informative. Thankyou for great customer service. I'll definitely be back!

KEOSHA A. 
Clasificación:
3.0

El cliente no dejó un comentario.

dustina s.  |  Overall Experience 
Clasificación:
3.0

Similar issues on drop off - I had specified a location for drop off, but when I went to my account, it said "call this number when you get to .... to finalize a drop off location - no way to access my previous choice - again needed to wait on hold to have somebody reassign drop off to the location (a large U-Haul facility) despite there being no drop off listed. All of the issues seem related to having no access to local numbers - otherwise, things went well. I'd suggest going to the location prior to pick up and setting it up vs online or by phone

CORY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID T. 
Clasificación:
5.0

Great location and lots of equipment available.

john H. 
Clasificación:
4.0

El cliente no dejó un comentario.

David U. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason H. 
Clasificación:
1.0

When I got there I was told vehicle is at Full tank and to bring it back that way, however when I got into the truck and left I found it less than F, but they were closure time, so couldn't do anything about it. Now I am stuck returning it and paying out of pocket to fill it to more than what I got it. Also, half way to my destination the vehicle had engine light come on, freaked me and my family out, tried calling customer service and Road Side assistance with no success after being on hold for very long period of time. This is the worst experience I had with Uhaul, especially after I was asked to drive for two hours to pick up the rental, since it's closest one available.

MOHAMED M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

STACY L. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN G. 
Clasificación:
4.0

When you rent the biggest truck I think it should come with the Dolli included. Gracias

MARLENE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

john o.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ebony N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Heidi F.  |  First Impressions 
Clasificación:
4.0

Found it a little odd that a rat trap was in my unit already, but I understand that's better than just having rats in there.

Thomas R.  |  First Impressions 
Clasificación:
5.0

Staff was very friendly and nice, move in as super easy and the sliding doors and carts available made everything super simple and efficient.

Hailey H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

tylan d.  |  Overall Experience 
Clasificación:
5.0

The office, store, and storage area was very clean. I found my storage unit very quickly.

Fred H.  |  First Impressions 
Clasificación:
3.0

Too expensive compared to others and few times card to get in wouldn't work and one time had a lock on my unit even though was current over a week almost 2 which was ridiculous had stuff on my truck ruined because couldn't get in unit after hers and was working so couldn't get fixed until taking time off to do so

Michael W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Keandra G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jacqueline b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

al a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg G.  |  First Impressions 
Clasificación:
4.0

Minus the security panel issues the day we moved into storage, it was a very nice facility and Kathy was very helpful and friendly.

Nathan McDonald M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ananya S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Camille T.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

David H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Luigi G.  |  First Impressions 
Clasificación:
5.0

Everything was great. I would rent with them again is their rates are competitive. I got my last unit for a good price.

Tracey Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

cathy w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua T.  |  First Impressions 
Clasificación:
5.0

Good experience

Cynthia M.  |  Overall Experience 
Clasificación:
5.0

All of the stuff was wonderful and helpful a lot wonderful wonderful place to have a storage unit the Mangament there was amazing helpful as well

myranda f.  |  Overall Experience 
Clasificación:
5.0

The manger was very helpful

kaylah c.  |  First Impressions 
Clasificación:
5.0

Kathy the Manager went above and beyond for me. I moved to Arizona 2 years ago and had to do everything over the phone. She completely went out of her way for me. I truly dont know what I would have done without her help.

rachael s.  |  Overall Experience 
Clasificación:
4.0

Your staff was very helpful during my entire time being a customer and helpful. However at the time of my move out the associate I spoke with was not wearing a mask. Please have your staff wearing masks when working with customers.

Gurveen R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie R.  |  Overall Experience 
Clasificación:
3.0

Some of the workers at the place did not seem very interested in working or helping customers.

Rilee T.  |  Overall Experience 
Clasificación:
1.0

Local u haul mgr stated i have a $160 balance bc I wasn't moved out before the 13th. U haul at no time can force renew. I chose not to renew and I should have no balance. If u haul deems a late fee of $15 is necessary, I will pay it, but I do not owe $160. Mgr was rude, and she issued a no trespass order on myself when she was the one in the wrong. I will never recommend this particular location to anyone. Ever

Charlie h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SUMMER L.  |  First Impressions 
Clasificación:
5.0

Staff was always professional and polite when I visited. Thank you for all your help Lafayette branch.

Craig A.  |  Overall Experience 
Clasificación:
3.0

The extra charge for 24 hour access was kind of an issue for me with the rates being what they were. Also, once the office closes, the sliding doors are locked which makes access difficult. I had a hard time understanding this because you need your card for access.

Christina C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rickey M.  |  Overall Experience 
Clasificación:
4.0

I am disappointed that we are only provide one swipe card to disarm the alarm, as it looked like it was all code driven when I signed up. This needs to be fixed in the future.

Scot L.  |  Online Move In 
Clasificación:
1.0

Very dirty and the worst staff I've ever dealt with. Make sure they don't have your credit card I fo because they will continue taking money they are supposed to.

Tiffany C.  |  Overall Experience 
Clasificación:
5.0

We've had nothing but good experiences from renting storage to renting moving trucks and hiring extra help. We would definitely recommend this facility to friends and family. Gracias.

Donna B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Samicia B.  |  Overall Experience 
Clasificación:
1.0

Way too expensive and the floor needs fixed it is very uneven and need better maintenance on the carts

Clifford B.  |  Overall Experience 
Clasificación:
2.0

I left because I could save $71 a month on a same-size unit. So I moved my things to Affordable Family Storage, right next door. Also, the ceiling above my unit dumped lots of little dirt and what looked like plaster chips on top of my furniture. The facility outside of my unit was clean, but the ceiling above my unit was not in good repair and left debris on my things. It wasn't so much that I'd move, but it was annoying. Yet when I learned I could have a better roof and save big $$$ each month, I bolted. Finally, I was told at the beginning of my stay with U-Haul, that we pay a month ahead, so imagine how disappointed I was at the end to learn you would not refund me my unused days after just paying rent through October 27th. I call that theft. As long as I live in Lafayette, I cannot recommend your facility to anyone. I am fully aware that eventually the rates will go up at my new unit. But until that time, I am saving $852 a year over what you charged. Since I am on a fixed income, THAT is a LOT of money!

Pamela G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ed C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanganika J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra M.  |  First Impressions 
Clasificación:
4.0

Jocelyn was very helpful and very pleasant to deal with.

Mary P.  |  First Impressions 
Clasificación:
4.0

Check in line was pretty long

rebecca g.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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