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BRIAN B.Customer Reviews for U-Haul Moving & Storage of Lafayette
Testimonials From Recent Customers
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Online return was impossible to use and had to go in and wait in line. Should be an easy prefixes but was slow, cumbersome, and ineffective.
Kathy S.Inspect the vehicles... Truck had a flat rear tire, driver door was very difficult to open due to accident damage, there were wasps living in the headliner, the battery was having issues and required 2 jump starts to get it going.
Kenneth M.Very helpful staff
ERIC G.Thank yiu!,
dave h. | Overall ExperienceLots of staff and very quick.
Brandon C.Great team Awesome customer service
Shaka S.Pick up and drop off very easy. Truck very clean😊
Jacob P.Driver's side of the door did not close properly all the time just thought I'd give you heads up
duane L.The one person that was there was as helpful as he could be at the time. The problem was that he was the ONLY person there. The other issue is that we were charged a late drop off fee only because the trailer was not checked in on the day we returned it. This has since been resolved only after I took action. It would be extremely helpful if Uhaul allowed direct contact with the operation centers because we could have cleared up this late charge immediately if we could have directly contacted the Uhaul center in Lafayette.
Geoff L.good people, very efficiant
Patrick B.Truck has gas fumes coming thru air conditioning. Needs to be looked at
Valerie D.Better attitude from employees. Not over charging peoples debit cards. I will not ever use Uhaul ever again
Kenneth H.Quintin was a great help! Fantastic service!
Grace D. | Overall ExperienceI arrived 20 minutes after the store opened and waited in line for an hour and a half. When I left, there were 20 people in line behind me. This long wait resulted in my not getting my move completed before the closing of the store for the night.
Elizabeth U.Great location, easy access to 65. Well organized. Good inventory.
amy H.We have no suggestions everything went well, from ordering online to reserving, picking up and taking it back.
Rodney G.Only comment we had a big line when we picked up the truck. We waited for around 40 min.
Marwan A.Gracias
Brandon L.Great experience overall.
jennifer J.Ninguno
STANFORD R. | Overall ExperienceVery limited review questions, pertaining only to last rental event. . After making original reservation, was denied guaranteed service, pushed to a UHaul location that could not provide requested service, and then finally informed (two days before previously-denied service) that the requested service was available. This illustrates the need for UHaul to up its game for customer satisfaction. The poor rating above refers only to the overall experience, even though the South Street location provided exceptional service. Please get your shit together.
Erik S.So many extra fees that aren't spoken about when signing a contract. And prepay fuel shouldn't cost more than at the pump.
Carina A.The service was great and fast. When we open our unit door it sets off the alarm on the unit next to ours. Was told this is a know issue and hope it can be resolved soon.
MATTHEW R. | First ImpressionsThe sign outside said wait for personnel to come help check in the truck. No one came out, so I went inside. Neither employee seemed motivated to help. I handed the keys over and was told I would get a receipt via email for check-in. I never got an email.
Judith K.Horrible customer service, representative was non responsive and didn't help with questions I had. Super long line even right when they open.
Maraya N.The staff was very helpful
VICTOR G.Unhaul web site is horrible. This location was great.
Jeff R.Everything was great and super easy.
Marlena M. | First ImpressionsI was told one thing, they did another. I rent from uhaul alot. After this experience, I'm buying my own truck
ERIK P.One headlight was out and cracked. Did not feel great about driving after sundown. Has to get gas before reaching the drop off for my haul. Not ideal.
Robert L.Please febreeze your trucks or something.
Felipe S.It was quick and easy, the way it should be.
Clare M.Waited 40 minutes to pickup a truck. Location way under staffed. Received a call today asking when I was going to return the truck when it was returned yesterday before the return time. I have two pending charges on my credit card for the amount of the rental. When I called back immediately placed on hold. Had to call several times to finally reach a person. Still not sure if anything is resolved.
DANIEL B.Helpful staff, van was brand new and clean
Ameerah S.The pictures of the truck were NOT up-to-date. Seems like the company would be able to pin damages on me, if I didn't go out of my way to save myself. Constant, updated photos should be mandatory.
Vincent P.You good
Jason L.The whole experience was easy! Friendly staff, great parking lot set up, equipment was ready and staff helped hook it up. Well done!
Pam C.Quick, easy and painless drop-off. Very efficient and fast! Highly recommend!
Evan B.The day i picked up my rental there was 7 people in line needing help, 3 workers at the rental desk and at one time a all 3 workers where expediting orders outside. There needs to be help outside so people can helped indoors sooner. When I left out the door to get my uhaul 10 people were in line!
Joni S.Pick up and return was easy. Truck was clean and well maintained. We had no issues.
Kathy L.I was told that i would have a receipt within the hr after drop off. Used services 2 times in a week . Same result. No receipt for both times But was sure to get a review of services email.
Richard H.The location and employees were great! One of them was very professional when the group in front of me was being super rude about their reservation (the customers own fault but they were taking it out on the employees). My only "complaint" is that the website overbooked so my 26' truck was then changed to a 10' truck when the Indy center called to change it. This significantly altered our moving plans but in the end we made it work.
Hope O.Having a truck that is fully check out and in working order prior to customer showing up. Also if reservations are done on line do not try to charge customer extra.
Romeo M.I want give a shout out to Ismael Caraballo III for all his efforts of going the extra mile to make sure we were taken care of as customers. He provided the highest quality of customer service I've have in a long time. The storage facility was one of the nicest and cleanest I've seen. And I've moved 13 times in 10 years. He went above and beyond to find what we needed to rent, by locating it at another location for us. Our move went extremely well and stress free all because of his help. THANK YOU Ismael Caraballo III for an outstanding job! ⭐️⭐️⭐️⭐️⭐️ Best, Karen D
Karen D. | Overall ExperienceVery clean and organized store. Manager caught that we double booked and called to verify/correct our order. Very helpful.
Michael L.Great service. Would use again in the future if I was ever back in the area
Heather W. | Overall ExperienceNo complaints. Got my dolly and it made my day.
Jacob V.I never received the final receipt via email like I was told I would.
Clark W.Lisa was outstanding the whole team is always so friendly and courteous I love this location! Will be back !!!
Charles V.You need to have more 1 way trucks available.. We had to use a local truck and drive to our location 100 miles away and the. Drive back because despite me reserving a one way there was none available. This ended up costing us more in mileage and in gas. Seems completely unfair!
Susan W.Wipers need to be replaced. Trash left in glove compartment.
Megan S.This was a perfect/professional situation from start to finish. Thank you so much!
Marta D.I was pleasantly surprised by how clean and organized the storage was. The carts saved me and my back!
TORRY C. | First ImpressionsAt time of pick up I arrived early trailer wasn't back yet but they recommended better deal awesome
James T.Kevin helped us and was so kind. I was so impressed with his customer service. I would go back there just bc he treated us so well! Kevin deserves a raise!!!
Karen C.Cannot hold a reservation on equipment. Reserved a 26' truck. Ended up with a 20'. 26 not available
Mike V.Have used this location in the past. They always do it great job.
John Z.I didn't move out in this date I moved out a month prior. I should not be charged
CHANTAL F. | Overall ExperienceMadison was rude an acted very unprofessional
Melissa W. | Overall ExperienceHad a reservation for 2/14 and was told the cash drawer would not open. Cops were called because we then were not able to move in time. Next morning when they were able to get drawer open, they didn't reschedule reservation that was not honored and only put in we were using it for some hours. Was charged for 2 days when it should have been free in my opinion. Terrible experience.
jesse t. | First ImpressionsJosh Ishmael Trent Excellent excellent excellent!!!!!!!
Katrice E. | First ImpressionsI Appreciate their Help with my unit changing to a new one the Staff was great and Trent helped me
Priscilla B. | Overall ExperienceBecause of the construction at our uhaul location, we had to move one of our two units to another unit. Besides the inconvenience of having to be present to lock and unlock the unit, the process was quite painless. The movers remained in communication with me and took pictures after they were done. They were very courteous! My only complaint overall would be the lack of lighting. It's sufficient enough to see, but it was a challenge to see items when you're looking for something stacked at the bottom of a pile in a unit. I had to use my cell phone flashlight. A light for each unit is probably overkill, but having lights more appropriately placed would be helpful.
Mandy M. | Overall ExperienceThe staff was so friendly, helpful and took such good care of my daughter and I! I was so easy to park the 26 ft U-Haul truck to unload and to move our belongings to the storage unit!
Cynthia S. | First ImpressionsWasn't fully informed about the process of coming and going especially after hours. Paid an additional fee to access my things after hours, but could only use a small door, was unable to remove large items , had to wait normal business hour. Defeats the purpose and a waste of money
Ronnesha S. | Overall ExperienceAll who I came in contact with at the Lafayette store were ALWAYS helpful, polite and professional from the top to the bottom. Other businesses could learn from your employee training procedures. Customer service at its best
diana d. | Overall ExperienceThe staff member I worked with was a huge help. I needed to upgrade to a larger unit before moving in and he did that with no issues. Walked me through everything including the security system, which I would not have figured out on my own. He even helped me get some of my larger furniture out of the truck and onto a dolly, which he did not have to do but it was a huge help. He went above and beyond. Storage units are everywhere but his service is why I would suggest this location.
Brian B. | First ImpressionsFound it a little odd that a rat trap was in my unit already, but I understand that's better than just having rats in there.
Thomas R. | First ImpressionsStaff was very friendly and nice, move in as super easy and the sliding doors and carts available made everything super simple and efficient.
Hailey H. | First ImpressionsThe office, store, and storage area was very clean. I found my storage unit very quickly.
Fred H. | First ImpressionsToo expensive compared to others and few times card to get in wouldn't work and one time had a lock on my unit even though was current over a week almost 2 which was ridiculous had stuff on my truck ruined because couldn't get in unit after hers and was working so couldn't get fixed until taking time off to do so
Michael W. | Overall ExperienceMinus the security panel issues the day we moved into storage, it was a very nice facility and Kathy was very helpful and friendly.
Nathan McDonald M. | First ImpressionsEverything was great. I would rent with them again is their rates are competitive. I got my last unit for a good price.
Tracey Z. | Overall ExperienceGood experience
Cynthia M. | Overall ExperienceAll of the stuff was wonderful and helpful a lot wonderful wonderful place to have a storage unit the Mangament there was amazing helpful as well
myranda f. | Overall ExperienceThe manger was very helpful
kaylah c. | First ImpressionsKathy the Manager went above and beyond for me. I moved to Arizona 2 years ago and had to do everything over the phone. She completely went out of her way for me. I truly dont know what I would have done without her help.
rachael s. | Overall ExperienceYour staff was very helpful during my entire time being a customer and helpful. However at the time of my move out the associate I spoke with was not wearing a mask. Please have your staff wearing masks when working with customers.
Gurveen R. | Overall ExperienceSome of the workers at the place did not seem very interested in working or helping customers.
Rilee T. | Overall ExperienceLocal u haul mgr stated i have a $160 balance bc I wasn't moved out before the 13th. U haul at no time can force renew. I chose not to renew and I should have no balance. If u haul deems a late fee of $15 is necessary, I will pay it, but I do not owe $160. Mgr was rude, and she issued a no trespass order on myself when she was the one in the wrong. I will never recommend this particular location to anyone. Ever
Charlie h. | Overall ExperienceStaff was always professional and polite when I visited. Thank you for all your help Lafayette branch.
Craig A. | Overall ExperienceThe extra charge for 24 hour access was kind of an issue for me with the rates being what they were. Also, once the office closes, the sliding doors are locked which makes access difficult. I had a hard time understanding this because you need your card for access.
Christina C. | Overall ExperienceI am disappointed that we are only provide one swipe card to disarm the alarm, as it looked like it was all code driven when I signed up. This needs to be fixed in the future.
Scot L. | Online Move InVery dirty and the worst staff I've ever dealt with. Make sure they don't have your credit card I fo because they will continue taking money they are supposed to.
Tiffany C. | Overall ExperienceWe've had nothing but good experiences from renting storage to renting moving trucks and hiring extra help. We would definitely recommend this facility to friends and family. Gracias.
Donna B. | Overall ExperienceWay too expensive and the floor needs fixed it is very uneven and need better maintenance on the carts
Clifford B. | Overall ExperienceI left because I could save $71 a month on a same-size unit. So I moved my things to Affordable Family Storage, right next door. Also, the ceiling above my unit dumped lots of little dirt and what looked like plaster chips on top of my furniture. The facility outside of my unit was clean, but the ceiling above my unit was not in good repair and left debris on my things. It wasn't so much that I'd move, but it was annoying. Yet when I learned I could have a better roof and save big $$$ each month, I bolted. Finally, I was told at the beginning of my stay with U-Haul, that we pay a month ahead, so imagine how disappointed I was at the end to learn you would not refund me my unused days after just paying rent through October 27th. I call that theft. As long as I live in Lafayette, I cannot recommend your facility to anyone. I am fully aware that eventually the rates will go up at my new unit. But until that time, I am saving $852 a year over what you charged. Since I am on a fixed income, THAT is a LOT of money!
Pamela G. | Overall ExperienceAwesome customer service.
bryan k. | Overall ExperienceThe person who helped us each visit was awesome. I am very impressed with the customer service.
bryan k. | First ImpressionsThank-you for a great experience. Only thing hat was a little confusing at first was having to Check-out digitally when finished...but not a big deal
Timothy G. | Online Move InOn our way cleaning out the storage I was approached in a rude manner by a woman who worked there. However, Kathi has been a joy! I've stored there for the last 3 years and Kathi has been attentive. Caring and thorough. If there was a problem Kathi would quickly address is and rectify it with the best customer service possible. It outweighs the actions of others there. I would recommend anyone to store here just to have that same great experience that Kathi has provided.
Aeriel P. | Overall ExperienceThank you for providing a great, well maintained and climate controlled unit for us to put our most important stuff in while we had a huge transition in our life. All of our stuff came out exactly how it was out in. Nothing was damaged from moisture or pests. Thank you to your staff at the Lafayette, IN store to taking care of us. We appreciate it and would do business with you again in the future if need be!
Jana L. | Overall ExperienceI just wish the rates to store were a little bit cheaper.
Leslie R. | Overall ExperienceAll was great!
Brian F. | Overall ExperienceSolid experience
RENEE K. | Overall ExperienceConvenient and well run.
Brenda L. | Overall ExperienceI would recommend it for anyone
linda b. | Overall ExperienceVery nice folks to work with.
MIKE B. | First ImpressionsVery Compassionate Staff
sabrina e. | First ImpressionsHgh
austin i. | Overall ExperienceThe U-haul staff were great. One of them provided assistance without being asked. Thanks for securing my belongings while I was away. I'll recommend it to people with similar need.
Henry A. | Overall ExperienceJocelyn was very helpful and very pleasant to deal with.
Mary P. | First ImpressionsKathi and her crew went WAY above and beyond to take care of me. This is the best experience I've ever had renting or with UHaul. Please give them kudos - they deserve it! ¡Gracias!
Michael W. | Overall ExperienceMany problems with organization. Sending me to different places for pickups. Having different return dates. Just a very rough moving experience.
Tyler A. | First ImpressionsCheck in line was pretty long
rebecca g. | First ImpressionsLoad 24 hours applies to storage units only. I was subject to office hours which were restricted due to staffing shortages. They were nice but I would take the box to my home next time. Worked well.
Terry H. | Overall ExperienceKathi is Awesome!
Tommy M. | Overall ExperienceExcellent customer service
diane b. | First ImpressionsNice and clean facilities
reann c. | Overall Experience