El cliente no dejó un comentario.jacqueline b. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Lafayette
Lafayette, IN 47905
(corner of creasy lane & st rd 26/south st inside international square)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento para vinos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.JEREMY N.
No problems what soever!ALEX H.
El cliente no dejó un comentario.CHRISTINA K.
El cliente no dejó un comentario.BLONDINA C.
El cliente no dejó un comentario.HABTE C.
El cliente no dejó un comentario.clifford S.
I have not yet received the final receipt by email and my charge card still have the full amount. I only used 24 of the 50 miles which should have adjusted my payment to $67 and changeDALE STEVEN Z.
El cliente no dejó un comentario.James K.
El cliente no dejó un comentario.Francisco J.
El cliente no dejó un comentario.CRAIG M.
El cliente no dejó un comentario.Reno G.
trailer lights weren't working. My vehicle tested fine. Trailer had the problemALAN W.
Truck drove like the steering was about to fall out. The trans and exhausted rattled all the time on the highway. The biggest thing is I was lied to about the size of the inside floor size I made it clear I needed 12'6" because I was picking up building material that was 12' long the floors length was 11'10" long we had to take the material off the pallet and stack it crossways in the bed to get it in the truck also had to buy straps to hold it in place a hour extra work because your manager lied to me if she would have told me the truth I'd have got a 17 foot instead on a 15 foot. I'm going to the store today and deal with her and I'm stopping payment till this gets worked out. Between her lieing and the shape of your equipment that should be in a scrap yard.DANIEL D.
The process was fairly smooth and we were able to promptly and easily drop off our 15' rental truck.Alejandro B.
El cliente no dejó un comentario.JAYSON B.
El cliente no dejó un comentario.PATRICE E.
El cliente no dejó un comentario.JERALD C.
Provide prompt and adequate price adjustment for those that do not get what they paid for with immediate resolution of these costs.JEFFREY H.
El cliente no dejó un comentario.BARRY B.
El cliente no dejó un comentario.Preety T.
El cliente no dejó un comentario.Veronica L.
The mobile return process could be easier. There were too many questions asked, and pictures to be taken. Also, we had trouble getting the Uhaul site to load while we were under the green awning surrounded by other trucks. We actually had to back up out of the awning and beyond the other trucks.Shelby Y.
El cliente no dejó un comentario.darrelll P.
We very much appreciate the extra mile that Kevin and Kathi went to in order to help us with a lock issue we had this morning.charles Z.
El cliente no dejó un comentario.jeff R.
Online check-in was easy. 5 x 8 Trailer was perfect for the queen size mattressKEITH Y.
Overall nice people clean facility....william B.
El cliente no dejó un comentario.ZINE-ELABIDINE M.
The guys at south street were awesome. My overall experience with your company is garbage though. 2 weeks in a row I had a reservation for a 25 foot truck,drove all the way up from Kentucky (4 hours) to find out you gave my truck to somebody else. Called the reservation line, which is totally worthless and got the rudest woman I have ever had the displeasure of talking to. She hung up on me the first week and then hung up on my wife Saturday. I will never rent from uhaul again. Definitely the worst customer service I have ever witnessed. And your 100% guarantee doesn't mean shit, since I had the guarantee 2 weeks in a row, didn't receive my truck either week and did not get my compensation either. Uhaul, you suck!LUCAS H.
El cliente no dejó un comentario.RICHARD K.
When I called to ask to extend my truck by a few hours I was told I couldn't because that truck was rented out at 5 pm (the time I originally said I'd return it). But when I returned my truck there was 4 other trucks the same size in the lot. If I pay to rent a truck I feel it should be allowed for me to extend my time and not have a truck rented immediately thereafter. Moving is time consuming and does not always go in a timely manner (while this wasn't my error for misjudgment in timing) the pressure I felt was not friendly. Now the person whom I spoke with on the phone was kind and friendly, I don't think the situation was overall kind. You make double profit by renting out the truck at the exact time I am to return it, I rent a u haul often from this store (I use a trailer when I camp) often. I was overall disappointed in the fact I made to feel bad and charged extra when additional equipment was readily available for others to rentATHA B.
El cliente no dejó un comentario.MARIAH J.
The woman at the front desk had ZERO customer service skills. When I entered the store, she didn't bother to stand & greet me nor did she bother to explain anything to me all while knowing I had never been to this location. She became combative with me and after charging my card, she wanted to refuse giving me the keys & paperwork, telling me to go somewhere else after I became upset. The truck fuel was documented on the paperwork as being one level, the app had it at another level, and I ended up paying for it. I will NEVER return nor will I EVER send someone to this location. HORRIBLE SERVICE!MIRANDA B.
El cliente no dejó un comentario.JEFFREY S.
Lady at front desk was very polite and great to check in with. The guys getting the truck ready and also for return we're pleasant as well! A++Hiep-Hung L.
El cliente no dejó un comentario.LUIS M.
the associate was very nice, check out very quickKYLE T.
Having more attendants when you know what days and hours the location is slammed.DUANE D.
El cliente no dejó un comentario.CHARLES F.
El cliente no dejó un comentario.Craig H.
El cliente no dejó un comentario.JOHN M.
Very easy check-in and check-out. Equipment fully met my needs. Only issue was the smell of smoke in the cab, which is a challenge to eliminate.THOMAS H.
Quick check out/in. Friendly staff.Olav L.
No issues!JEANNE L.
I had a guaranteed reservation of a 20' truck for 3pm at Midwest Rentals. At 1130, they called me to tell me the people who had my reserved truck weren't bringing it back until after they closed...... They said someone from "traffic" would call me to let me know where to pick up my truck. At 2:30, I still hadn't heard anything, so I called. No one had attempted to get me a truck. No one was going to call me. I ended up having to downgrade to a 17' truck and go to a different location (increasing my mileage and gas usage) in order to get a truck today at all. That means I paid THEM to screw me over. This location was just fine but the overall experience was horrible.Dale D.
Employees were very helpful and nice. The whole process was done very quicklymeagan T.
Excellent customer service.JOSEPH P.
El cliente no dejó un comentario.KURT S.
The after hours drop off was a little ambiguous. There didn't seem to be any confirmation that I had done the correct procedure.Daniel S.
El cliente no dejó un comentario.Tanner E.
The trailer that I reserved was not available. I did not receive a phone call to let me know. There was a message on my work phone, not my home phone nor my cell phone. Then at the U-Haul dealer, although the trailer I needed and reserved was â€œon the lotâ€ I could not have one because they were only for local use, not one-way. I have learned that I cannot rely on your reservation system in the future.Joe B.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.al a. | First Impressions
No suggestions I was pleased with how pick up and drop off went I think u have a great systemWILLIAM L.
El cliente no dejó un comentario.RAYMOND P. | Overall Experience
Great customer service all the way around.TYRONE T.
El cliente no dejó un comentario.KENNETH B.
El cliente no dejó un comentario.Greg G. | First Impressions
operation was very well organized & clean. Everyone I encountered was very friendly and got me checked in and out quicklyALAN W.
Inside of the van cargo area was a little dirty and the passenger side dash was dirty. Other than that it was a good experience with the overall rental and use of Cargo Van.ULYSSES V.
El cliente no dejó un comentario.LORI H.
Minus the security panel issues the day we moved into storage, it was a very nice facility and Kathy was very helpful and friendly.Nathan McDonald M. | First Impressions
El cliente no dejó un comentario.Ananya S. | First Impressions
Did alright considering they where rushing trucks in and out.Jesse A.
It was a little more costly than I expected but I went over the 50 mile limit. Probably should be 100 miles.SHARON H.
At this point I have not received my receipt but it was only yesterday evening that we turned in truck. Everything and everyone was very nicecathy B.
El cliente no dejó un comentario.BRUCE E.
El cliente no dejó un comentario.Camille T. | Online Move In
El cliente no dejó un comentario.David H. | First Impressions
El cliente no dejó un comentario.Angela H.
El cliente no dejó un comentario.Rosa O.
Everything was great. Always is where I rent at this location.ERIC M.
Ismael Carabelli III was fantastic to work with! Helped us cancel a reservation we had to drive an hour away to complete. He set us up with a trailer and got us on our way in under 30 minutes.KYLEDAVID M.
El cliente no dejó un comentario.LINDA M.
Very helpful to an old manVERN M.
El cliente no dejó un comentario.Luigi G. | First Impressions
El cliente no dejó un comentario.Constance P.
El cliente no dejó un comentario.Elizabeth F.
Fast and friendly service. Truck was clean and well maintained.Larry R.
El cliente no dejó un comentario.Robert M.
It wasn't to bad the truck has been around awhile, over all okRichard J.
Immediate service, professional and helpfulJohn W.
El cliente no dejó un comentario.MATTHEW D.
Better fuel efficient trucksDAVID C.
El cliente no dejó un comentario.JASMINE P.
Very good customer serviceMike H.
El cliente no dejó un comentario.JERRY L.
Everything was great. I would rent with them again is their rates are competitive. I got my last unit for a good price.Tracey Z. | Overall Experience
It was awesome from pickup to return very easy and quick you guys were awesomeDavid C.
El cliente no dejó un comentario.RYAN R.
Everything was fineDEBORAH S.
El cliente no dejó un comentario.PETER K.
The two gentlemen there when I picked up the trailer went over and above the call of duty to help me adjust my hitch setup. They were also very knowledgeable about the trailer and its maintenance. I would recommend this location to a friend.CORBIN G.
El cliente no dejó un comentario.ZENINA H.
El cliente no dejó un comentario.JAMES G.
El cliente no dejó un comentario.Randi R.
El cliente no dejó un comentario.STEVEN K.
Rude and rushed meDustin C.
El cliente no dejó un comentario.John G.
El cliente no dejó un comentario.BENJAMIN R.
Keep doing what you are doing.JAMES T.
El cliente no dejó un comentario.JENNIFER S.
Hannah and Kevin were very helpful and it really made my day a bit betterCHYANN C.
El cliente no dejó un comentario.Brandt H.
El cliente no dejó un comentario.SHELBY Y.
El cliente no dejó un comentario.MARK P.
El cliente no dejó un comentario.MICHAEL B.
El cliente no dejó un comentario.cathy w. | Overall Experience
El cliente no dejó un comentario.Jennifer G. | Online Move In
El cliente no dejó un comentario.Joshua T. | First Impressions
Good experienceCynthia M. | Overall Experience
All of the stuff was wonderful and helpful a lot wonderful wonderful place to have a storage unit the Mangament there was amazing helpful as wellmyranda f. | Overall Experience
The manger was very helpfulkaylah c. | First Impressions
Kathy the Manager went above and beyond for me. I moved to Arizona 2 years ago and had to do everything over the phone. She completely went out of her way for me. I truly dont know what I would have done without her help.rachael s. | Overall Experience
Your staff was very helpful during my entire time being a customer and helpful. However at the time of my move out the associate I spoke with was not wearing a mask. Please have your staff wearing masks when working with customers.Gurveen R. | Overall Experience
El cliente no dejó un comentario.Leslie R. | Overall Experience
Some of the workers at the place did not seem very interested in working or helping customers.Rilee T. | Overall Experience
Local u haul mgr stated i have a $160 balance bc I wasn't moved out before the 13th. U haul at no time can force renew. I chose not to renew and I should have no balance. If u haul deems a late fee of $15 is necessary, I will pay it, but I do not owe $160. Mgr was rude, and she issued a no trespass order on myself when she was the one in the wrong. I will never recommend this particular location to anyone. EverCharlie h. | Overall Experience
El cliente no dejó un comentario.SUMMER L. | First Impressions
Staff was always professional and polite when I visited. Thank you for all your help Lafayette branch.Craig A. | Overall Experience
The extra charge for 24 hour access was kind of an issue for me with the rates being what they were. Also, once the office closes, the sliding doors are locked which makes access difficult. I had a hard time understanding this because you need your card for access.Christina C. | Overall Experience
El cliente no dejó un comentario.Rickey M. | Overall Experience
I am disappointed that we are only provide one swipe card to disarm the alarm, as it looked like it was all code driven when I signed up. This needs to be fixed in the future.Scot L. | Online Move In
Very dirty and the worst staff I've ever dealt with. Make sure they don't have your credit card I fo because they will continue taking money they are supposed to.Tiffany C. | Overall Experience
We've had nothing but good experiences from renting storage to renting moving trucks and hiring extra help. We would definitely recommend this facility to friends and family. Gracias.Donna B. | Overall Experience
El cliente no dejó un comentario.Samicia B. | Overall Experience
Way too expensive and the floor needs fixed it is very uneven and need better maintenance on the cartsClifford B. | Overall Experience
I left because I could save $71 a month on a same-size unit. So I moved my things to Affordable Family Storage, right next door. Also, the ceiling above my unit dumped lots of little dirt and what looked like plaster chips on top of my furniture. The facility outside of my unit was clean, but the ceiling above my unit was not in good repair and left debris on my things. It wasn't so much that I'd move, but it was annoying. Yet when I learned I could have a better roof and save big $$$ each month, I bolted. Finally, I was told at the beginning of my stay with U-Haul, that we pay a month ahead, so imagine how disappointed I was at the end to learn you would not refund me my unused days after just paying rent through October 27th. I call that theft. As long as I live in Lafayette, I cannot recommend your facility to anyone. I am fully aware that eventually the rates will go up at my new unit. But until that time, I am saving $852 a year over what you charged. Since I am on a fixed income, THAT is a LOT of money!Pamela G. | Overall Experience
Awesome customer service.bryan k. | Overall Experience
El cliente no dejó un comentario.Ed C. | First Impressions
El cliente no dejó un comentario.David M. | First Impressions
The person who helped us each visit was awesome. I am very impressed with the customer service.bryan k. | First Impressions
Thank-you for a great experience. Only thing hat was a little confusing at first was having to Check-out digitally when finished...but not a big dealTimothy G. | Online Move In
El cliente no dejó un comentario.Kyle H. | First Impressions
El cliente no dejó un comentario.Dorothy R. | First Impressions
El cliente no dejó un comentario.Tanganika J. | First Impressions
El cliente no dejó un comentario.Sandra M. | First Impressions
On our way cleaning out the storage I was approached in a rude manner by a woman who worked there. However, Kathi has been a joy! I've stored there for the last 3 years and Kathi has been attentive. Caring and thorough. If there was a problem Kathi would quickly address is and rectify it with the best customer service possible. It outweighs the actions of others there. I would recommend anyone to store here just to have that same great experience that Kathi has provided.Aeriel P. | Overall Experience
El cliente no dejó un comentario.susan s. | Overall Experience
El cliente no dejó un comentario.rise w. | Overall Experience
Thank you for providing a great, well maintained and climate controlled unit for us to put our most important stuff in while we had a huge transition in our life. All of our stuff came out exactly how it was out in. Nothing was damaged from moisture or pests. Thank you to your staff at the Lafayette, IN store to taking care of us. We appreciate it and would do business with you again in the future if need be!Jana L. | Overall Experience
I just wish the rates to store were a little bit cheaper.Leslie R. | Overall Experience
All was great!Brian F. | Overall Experience
Solid experienceRENEE K. | Overall Experience
Convenient and well run.Brenda L. | Overall Experience
I would recommend it for anyonelinda b. | Overall Experience
Very nice folks to work with.MIKE B. | First Impressions
Very Compassionate Staffsabrina e. | First Impressions
Hghaustin i. | Overall Experience
The U-haul staff were great. One of them provided assistance without being asked. Thanks for securing my belongings while I was away. I'll recommend it to people with similar need.Henry A. | Overall Experience
Jocelyn was very helpful and very pleasant to deal with.Mary P. | First Impressions
Kathi and her crew went WAY above and beyond to take care of me. This is the best experience I've ever had renting or with UHaul. Please give them kudos - they deserve it! ¡Gracias!Michael W. | Overall Experience
Many problems with organization. Sending me to different places for pickups. Having different return dates. Just a very rough moving experience.Tyler A. | First Impressions
Check in line was pretty longrebecca g. | First Impressions
Load 24 hours applies to storage units only. I was subject to office hours which were restricted due to staffing shortages. They were nice but I would take the box to my home next time. Worked well.Terry H. | Overall Experience
Kathi is Awesome!Tommy M. | Overall Experience
Excellent customer servicediane b. | First Impressions
Nice and clean facilitiesreann c. | Overall Experience
All of the uhaul staff was awesome !isaisah w. | Overall Experience
Great location.Gary a. | Overall Experience
Kimberly went above and beyond! From delivery of containers to pick up she was great! We would highly recommend UHaul!Alice Z. | Overall Experience
The staff patiently and professionally went out of their way to help me with my complex needs. Would definitely recommend this team!Jessica M. | Overall Experience
Everything went well.thanksRobert H. | Overall Experience
Great to work with!Chase T. | Overall Experience
The restrooms and storage areas , along with the main showroom, is very clean! Also one the workers(Alek) helped for a few minutes at closing time to get just a few more items on the truck. ¡Gracias!mark h. | Overall Experience
My daughter was clearing out a storage unit. Really young man on staff was very inappropriate, making Comments about her looks and saying a delay was not a k because it gave him more time with her.SUSAN S. | Overall Experience
It's an old building but kept maintained. Nice people!Susan S. | Overall Experience
ConvenienteMadeleine D. | Overall Experience
Great place...great service!blake d. | Overall Experience
I called ahead so my u-box would be ready for us to unload and the u-box was not available. They told my husband that we should have called! However they were able to get the u-box pulled quickly.Kim E. | Overall Experience
This was the worst experience I've had with any sort of customer service. The staff was incompetent at their jobs and disorganized. The computers routinely malfunctioned. I would never recommend this.Carlay L. | Overall Experience
When I was between apartment leases for a week, U-Haul was a big help storing my belongings. The staff was accommodating, and the free month of storage with truck rental was more than enough.michael h. | Overall Experience
Cargo van was great. Customer service not so goodNancy M. | Reservación
The employees stand around outside while customers stand inside alone and waiting forever to get help or make a storage payment its ridiculous but storages are awesomeAmy L. | Overall Experience
I was extremely disappointed when after making a reservation for a locker based on an equipment rental that the clerk tried to charge me for the free month. Everything else was ok.George S. | Reservación
Awesome managers and staff..Thank you for your speedy response to our problem and correcting it..Very nice and professional.. Thanks again.irma h. | Reservación
The storage facilities are nice. There were not enough key cards to go around during this busy time of year, so the alarm in the storage area was a constant nuisance.michael h. | Reservación
n/aDanielLE W. | Overall Experience
Great peopleDonna B. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!