Customer Reviews for U-Haul Moving & Storage of La Crosse

1,157 reviews

2134 Rose St   La Crosse, WI 54603
(S Of I-90)

(608) 781-3090

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(608) 781-3090

2134 Rose St
La Crosse, WI 54603
(S Of I-90)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

Mai nou gao B. 
Rating:
5.0

We had amazing service!!

JAMES G. 
Rating:
5.0

Nothing against this location at all they were great. But before we made it to them, we called and made a reservation over the phone at another location in MN. Then drove an hour to get to them because they said it was the closest one way rental available. When we got there, they had 6 of the trailers we needed but said none of them could go one way even after already reserving one for us over the phone. We went around and around and they refused. They offered us one in another state over an hour away even further. Which was this location in WI. We had no options so we took that. Drove all that way, and they were great and got us in and out very quickly. But we drove over 270 miles and wasted our whole day because of a mistake on uhauls end. Beyond frustrating and will NEVER reserve over the phone or with that first location in Minnesota EVER again! But again, this location in LA Crosse was wonderful!

kristin L. 
Rating:
5.0

Great Service! Explained well, helpful, good price, worked great for our short move. Thank you A+ RK WI

Rick K. 
Rating:
4.0

Customer did not leave a comment.

Kierstyn B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
3.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

Customer did not leave a comment.

GARRICK O. 
Rating:
5.0

Customer did not leave a comment.

MORIAH C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Clark K. 
Rating:
5.0

Customer did not leave a comment.

frank A. 
Rating:
5.0

Customer did not leave a comment.

JASON G. 
Rating:
3.0

Customer did not leave a comment.

APRIL D. 
Rating:
5.0

Customer did not leave a comment.

STOICHO S. 
Rating:
5.0

Very happy with your staff

JAMES T. 
Rating:
5.0

friendly staff. knew the business

Dawn H. 
Rating:
4.0

N/A

Pao X. 
Rating:
5.0

Peter & his staff ae very helpful, I am disabaled and they all go out of there way to assist me.

JOANNE C. 
Rating:
3.0

Customer did not leave a comment.

BRYAN P. 
Rating:
5.0

Incredibley helpful and efficient. I'm pretty certain that it required less than 10-minutes from the time I drove onto the lot until I was on my way home. VERY PLEASANT AND SMOOTH TRANSACTION!!

Martin P. 
Rating:
5.0

quick and easy

STEVEN P. 
Rating:
5.0

Customer did not leave a comment.

GREGORY T. 
Rating:
5.0

Stock more trailers, only 3 available

BRADLEY J. 
Rating:
3.0

Very poorly managed workers rushed through explaining things which myself or my wife didn't hear or understood then got overcharged double what we were quoted only drove it 31 miles and got charged 47dollars for gas

Sally Y. 
Rating:
5.0

There was a homeless guy sleeping inside the truck!!! We had to wake him up and kick him out. I feel I should have gotten some sort of discount for having to deal with that.

KRISTINE H. 
Rating:
5.0

Customer did not leave a comment.

Jade M. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN D. 
Rating:
4.0

Customer did not leave a comment.

LARRY H. 
Rating:
5.0

Customer did not leave a comment.

RONDA H. 
Rating:
5.0

Truck was frankly perfect moving my young son to his apartment. It was cosmetically a bit worn but functionally perfect - exactly what we needed. Nothing to improve.

Walter M. 
Rating:
4.0

At the time of drop off (Nov 1st), there was only one guy working and he was dealing with one customer the whole time I was there (45 minutes). He did all he could and was polite and working hard to accommodate his very needy customer, but he was alone. He should not have been alone.

ERIC F. 
Rating:
3.0

Well u could have more then one guy working at night there was 8 people waiting to get served and one lady who took over ah half HR or more to get her trailer going and some were there just to pay there rent so instead of waiting say 10 min he was waiting for over 30min.i was to have my truck at 5:00 but didn't get it until almost 6:00 whitch I think we all should get a refund for not getting what we needed when we ordered it and having to wait so long. It was crazy.

NANCY G. 
Rating:
5.0

Customer did not leave a comment.

COURTNEY S. 
Rating:
1.0

I never used this facility. I used a facility to ship a Ubox from California to Texas, yet two months in a row, Uhaul charged me for storage of a container somewhere in Winona, Minnesota. Getting a hold of customer service to correct it takes nearly an hour to get someone on the phone, and navigating between renting a truck and Ubox service is confusing, difficult, inefficient and inconvenient. My experience was terrible. Go with another moving service.

Clint C. 
Rating:
4.0

Customer did not leave a comment.

ROSS S. 
Rating:
3.0

I reserved 2 furniture carts, but when I got there I was told there were none left, they are available on a first come basis and had all went out. This really put me in a bind and I wish I would have known that reserving these really means nothing.

THOMAS T. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY R. 
Rating:
4.0

Customer did not leave a comment.

Haylee L.  |  Overall Experience 
Rating:
3.0

The Auto Transport Trailer was sent out with low tire from La Crosse, WI. We added air at La Crosse. Right rear Trailer tire was low again and leaking air due to nail in the tire at Sundance, WY as a nail was in the tire since issued in La Crosse, WI. A local NAPA auto store repaired with tire plug and added air. The tires should be better inspected prior to rental.

David J. 
Rating:
5.0

Customer did not leave a comment.

GREGORY J. 
Rating:
5.0

Poor internet in the area of the store. Maybe WiFi for customers online checkout/in

ROBERT S. 
Rating:
1.0

The check in process was terrible. The app wouldn't work, the person inside at the counter was slow and not very helpful.

JoLynn R. 
Rating:
5.0

Customer did not leave a comment.

SHERRY M. 
Rating:
1.0

I was completely ripped off on the milage and the app was a nightmare. Fuck Uhaul.

Patrick A. 
Rating:
5.0

Peter was knowledgeable, efficient, fast and courteous. He made it a pleasure to rent a truck from the Rose St. LaCrosse location.

HELENE K. 
Rating:
5.0

Customer did not leave a comment.

CHERYL D. 
Rating:
4.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

Everything was done exceptionally well.

NICHOLAS M. 
Rating:
3.0

The android app did not work for checking in or out. Also I needed extra extensions on my rental and was told it was fine, then told no it couldn't be done. No options were offered at the time even though other trucks were available. Also needed a storage unit. Online let me book it with a local rental, agent at storage said storage rental are only for one-way rentals. That's stupid if unit are empty and available. Local rates are misleading, local mileage is overpriced, gas gage was 1/8 more full than final receipt indicated.

DANIEL L. 
Rating:
5.0

Easy pickup and allowed us to change our reservation to a smaller uhaul. Very thorough, polite, and professional.

jeff F. 
Rating:
5.0

Wonderful and courteous staff.

William K.  |  First Impressions 
Rating:
5.0

Your self return process sucks. Could not get the app to work, and after being told that there was a 97 minute wait time to talk to a service rep, we hung up and left the equipment there.

Zach O. 
Rating:
5.0

We received suggestions regarding the return of the equipment that saved us time and money! VERY HELPFUL!

WYNN C. 
Rating:
5.0

Wonderful staff.

William K. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN Y. 
Rating:
4.0

Customer did not leave a comment.

nicola s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

Seth T. 
Rating:
5.0

Peter is a REALLY KNOWLEDGEABLE, HELPFUL GUY👍🏽 I recommend anyone needing a hitch install to Look Him Up!!! You will be GLAD you did!

Jerry S. 
Rating:
5.0

Online res, young man had me on my way in no time.

ANTHONY C. 
Rating:
4.0

Customer did not leave a comment.

DENNIS K. 
Rating:
4.0

Customer did not leave a comment.

RICHARD O. 
Rating:
4.0

Customer did not leave a comment.

CALVIN M. 
Rating:
3.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

The person that checked me in and out was great. Efficient with computer and equipment.

Nyhus S. 
Rating:
4.0

Customer did not leave a comment.

Brea M. 
Rating:
1.0

Customer did not leave a comment.

Kehly I. 
Rating:
4.0

Service rep was very pleasant. Keep him.

Michael K. 
Rating:
5.0

Better staffing. We waite3d in excess of 15 minutes to be serviced, even though we had an appointment time. Once we got served, the staff could not have been more helpful. I would recommend the center to others for their rental needs,

BARRY W. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

TRACY C. 
Rating:
4.0

Customer did not leave a comment.

TODD T. 
Rating:
4.0

Customer did not leave a comment.

DONALD B. 
Rating:
5.0

All good

RONALD P. 
Rating:
5.0

Customer did not leave a comment.

Laura L. 
Rating:
5.0

Customer did not leave a comment.

Tami H. 
Rating:
5.0

Excellent person assisting me. Thanks

edward M. 
Rating:
3.0

Customer did not leave a comment.

WENDY W. 
Rating:
2.0

Waited 35 to 40 minutes. One guy working. He couldn't multi-task. My truck was fully paid and all I needed were my keys. I know staffing is a concern, but there should have more than one person working.

Mark T. 
Rating:
4.0

Customer did not leave a comment.

JARED K. 
Rating:
1.0

There was an empty twisted tea in my van when It got it which is both gross and unfortunate. There was also a miscommunication regarding my scheduled pick up time. If I cannot pick it up for a certain time I shouldn't be able to schedule it, and if something change's after my reservation is made I should be notified via a phone call or email with an obvious indication that my reservation has been changed. I received a text, but because I received many texts I did not see that I wasn't able to pick up until 11:30 when I scheduled it at 9 am. This was extremely frustrating and altered my plans for the day very last minute.

NICOLETTE R. 
Rating:
5.0

Just excellent!

GREGORY T. 
Rating:
5.0

Customer did not leave a comment.

NORBERT N. 
Rating:
5.0

Customer did not leave a comment.

Julie S. 
Rating:
5.0

Customer did not leave a comment.

NICOLE K. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
4.0

The only problem I had was the install was 2 weeks after the original appointment. There was a shipping delay due to the pandemic I think. Once the hitch arrived they had it installed in a couple of hours. I priced other shops for hitch install estimates and they were all way over priced!

GREGORY T. 
Rating:
1.0

They need to not rent out my truck. Clean the stains in the back of the van I rented. Have better informed employees.

Sean J. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY E. 
Rating:
5.0

Customer did not leave a comment.

SHARROD H. 
Rating:
4.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

Customer did not leave a comment.

DENNIS R. 
Rating:
5.0

Great service, excellent staff. I will continue to rent from them.

JAMES W. 
Rating:
4.0

Clean rental site, convenient and well managed

james S. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Heidi K. 
Rating:
5.0

Customer did not leave a comment.

Lakisha B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

De Anna L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Demetrica S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lori C.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

alexis r.  |  First Impressions 
No reviews have been submitted for this location.

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