Customer Reviews for U-Haul Moving & Storage of Killeen

2,566 comentarios

102 E Veterans Memorial Blvd   Killeen, TX 76541

(254) 526-9626

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(254) 526-9626

102 E Veterans Memorial Blvd
Killeen, TX 76541

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Overpriced just like everything else in Killeen, TX

nicole l.  |  Overall Experience 
Clasificación:
1.0

You charged my credit cards three times for the rental of one truck based on your archaic computer system, a local franchisee manager who has nary a clue what she is doing, and, as such, her staff is completely untrained, and personnel at your 800#'s who have no authority and in some cases the knowledge to correct what should should have been an incredibly easy situation to resolve. The U-Haul organization is in total disarray and has lost any trace of customer cenctricity. Next time . . .Ryder for sure!

Charles F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA RENATE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
2.0

Unprofessional

GARY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

veronica `.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre J.  |  Overall Experience 
Clasificación:
3.0

While the location and equipment were very nice the staff needs a bit of some training. The staff person is overwhelmed and not able to answer questions, calls go on hold for a very long time. Staff person was also rude in person not just on the phone. Unclear if staff is simply overwhelmed therefore they have a bad attitude or what exactly the situation is, but there definitely needs to be some changes made.

TYLER C. 
Clasificación:
5.0

My experience was wonderful from the time I booked online , from the pick up, all the way to the drop off site…

JOE R. 
Clasificación:
3.0

Truck was a total pos . I was surprised it made the trip.

DAVID P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janeka H. 
Clasificación:
1.0

Make sure they have the correct mileage so they wont give customers problems when they return the truck and give the customer stress i had a bad experience when i want to drop off the truck and my blood pressure went up

CARLOS R. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOANNA M. 
Clasificación:
5.0

All perfect..

RICARDO A. 
Clasificación:
2.0

It took over an hour for me to get my key because the associate working said I needed to wait for a code to pop up on my phone to pick it up from a locked container out front. The app explicitly said to pick it up at the counter, and didn't not provide a code. Finally, another employee came in, looked at the key wall hanging behind the counter, and quickly spotted my key and gave it to me.

Robin C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alexis D. 
Clasificación:
3.0

Having more people up front to help customer would be great and help the line move a bit faster

Deimarlazonjia M.  |  First Impressions 
Clasificación:
1.0

The staff at this location do not help resolve problems they create. I had reserved a truck with insurance. They did not place insurance on the truck. When I realized they hadn't I asked to place it but because I had waited over 15 minutes they told me I would have to reverse everything, and that means I would have be charged for a day rental. I was upset and the woman said “I'll take care of it”. We went about our way and I get a phone call back with her just putting some money back on my card which is NOT taking care of it. The next day I came back asking to reverse and fix her mistake she told me she can't unless I want to get charged for the day. She didn't bother to look at other options or seek someone higher up for advice. In addition, I rented a trailer but when I asked for help guide me and they didn't want to because they didn't know how. This location is bad with customer service and don't want to help their customers. I decided to drop the trailer completely and fortunately was able to receive my money back.

Yelena K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN R. 
Clasificación:
5.0

All customers good job

JOSE C. 
Clasificación:
1.0

My request was for 24 hours not 4 hours. I would like to request a refund for the gas I paid.

MAYRA P. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHERYL W. 
Clasificación:
1.0

Work on customer service skills. The manager was very rude and once I returned the equipment the return employee called me a man then proceeded to tell me I needed to return the equipment in it's location. I would like for someone to call me because this is very horrible.

niaimah R. 
Clasificación:
4.0

I've used uhaul and other rental truck services quite a bit over the years, and this was the friendliest, most helpful staff I've ever had. Front desk clerk was very friendly and she was easy to understand and helpful. The drop off employee was also extremely friendly and very clear about all the details. I'm very happy with the customer service experience of this location.

CHARLES M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK P. 
Clasificación:
5.0

Quick and easy return.

TRAVIS B. 
Clasificación:
4.0

I know I was going half way across the country, but it was *super* expensive.

KATIE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

WANDA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheri W. 
Clasificación:
3.0

El cliente no dejó un comentario.

TIFFANY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN D. 
Clasificación:
1.0

Everything

KAYTERIA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROSHAN D. 
Clasificación:
5.0

The guys were amazing. The whole experience excellent!

zaymara E. 
Clasificación:
1.0

Properly trained staff and hire managers who care. The gentlemen who helped me could barely type yet the managers wanted him to handle my contact alone even though he was having issues with the system. After 1hr I ended up with the wrong size trailer which was too small and I am having to make this costly trip again.

ANDRES D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Revena Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosario P. 
Clasificación:
5.0

Great service, excellent assistance provided during the equipment turn in process.

KENNETH J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMIE M. 
Clasificación:
5.0

Pick up people were great with removal of trailer and very professional

Laurie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES E.  |  First Impressions 
Clasificación:
3.0

Have the worker come out and make sure to show customers everything and make sure everything good also to let us know even tho we buy the extra insurance if we need help it's an extra $325

JUANITA F. 
Clasificación:
4.0

El cliente no dejó un comentario.

ronald J. 
Clasificación:
5.0

The customer service person was very courteous and he was very helpful. More companies need an employee like this young man.ðŸ'ðŸ½ðŸ'ðŸ½ðŸ'ðŸ½

CHERYN P. 
Clasificación:
1.0

I was overcharged and no one has responded to my inquiry for a week. I prepaid for six extra days (for a total of 12 with the 6 days included) upon the start of the rental, and then was charged a late fee even though I returned it on the 10th day. Unacceptable.

PHILLIP K. 
Clasificación:
1.0

Never in my life have I been disrespected in a place that is supposed to be a professional setting. I will NEVER use or go to that place of that business if yours I was treat And Talked to do bad if I would have known I would have NEVER gone there.

CYNTHIA MARIE K. 
Clasificación:
1.0

El cliente no dejó un comentario.

JAMES R. 
Clasificación:
4.0

Overall very pleased. I really need to get names from great employees. Only hiccup was not having all of the reserved equipment I needed. I understand how I haul works it just gets a little frustrating when you can get what you need done when you need it done sometimes.

DAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derwyn D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip D.  |  First Impressions 
Clasificación:
2.0

The place we selected pushed us to another location miles away. The new location was way understaffed. Only one person on a Saturday morning with 15 people in line. Truck had a check engine light due to gas cap. The person who checked truck in obviously didn't check truck. What else was wrong that I didn't find.

Timothy B. 
Clasificación:
3.0

Not enough agents on site to start the work week as you only had one person on station with an inexperienced young attendant to conduct operations.. Had to try several trailers before settling into one whose lights were fully operational..

Jose G. 
Clasificación:
1.0

Can you explain to me why I can't access my storage unit 24/7 like advertised? Like I understand it's a software check but why is it not default? So now I have to have things in my car while deployed instead of being able to put the items in a climate controlled storage unit.

JUSTIN A. 
Clasificación:
3.0

I had a 1:00 pm appointment to have a hitch installed. When I arrived there, scat was in the stall, no one working on it. I had to drive to another facility to get installed.if it had not been a prepaid item, I could see a wait, but not when I had already paid for it. They should have taken that car off the rack because evidently the owner was not there There is no excuse for that to happen. I am a senior citizen and a. 100 % disabled vet. I deserved better. It wasn't ok for to have to drive half way across town to get my hitch installed!!!!

Sonny S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ondina P. 
Clasificación:
4.0

Street traffic makes this location difficult. I would this the location on 190.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARQUE S. 
Clasificación:
3.0

El cliente no dejó un comentario.

WENDY M. 
Clasificación:
3.0

The guy at the counter was not professional or had any customer service what so ever! He was also rude to my son who told him to have a good day and he totally ignored him!

Jennifer B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary O.  |  Overall Experience 
Clasificación:
4.0

The trailer was not swept out, but it was well maintained mechanically. Dropoff was a challenge due to grumpy employee. But it was late in the day and perhaps he just wanted to go home. I would rent here again.

Brandy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

destiny c.  |  Overall Experience 
Clasificación:
3.0

Rude customer service at the counter, The 2 customers before me had the same opinion

Jason M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vladyslav K. 
Clasificación:
4.0

Good service. Good friendly folks. Helpful. Purchased my moving supplies from this location.

ed T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry C. 
Clasificación:
5.0

The sweet lady working was very busy. But she still came out to see if I needed anything. She was absolutely wonderful.

TINA W. 
Clasificación:
5.0

I appreciated the quick and friendly service. I see no room for improvement at this time. My reservation (made the night before) was ready for me when I got there and the employee who helped me was super friendly and efficient.

PAUL T. 
Clasificación:
3.0

The place of the original reservation for S Fort Hood street was not open! The reservation was quickly changed to this location. So now the review is for veterans memorial location. Quick and easy check in. I was running an hour late and should have checked out the wipers and ramp before leaving. My fault. Those items did not work. I needed roadside assistance but it was 11:00 pm when I called. I got help at 12:30 am. The ramp could not be fixed except by climbing under the truck to push it up. This meant that I would not be adding anymore to the truck in the morning for the drive to unload. At unload, I paid a young guy to help me because I needed to return the truck and the only way to close the back is if the ramp is correctly stored. Windshield wipers.did not work because they were old and made no contact on right side. If there had been bad weather, this would have been dangerous. Positives: I got good gas mileage and was comfortable in the driver's seat. The mirrors on both sides were helpful seeing other cars. I did not drive over 70 mph, but 60-65 on the highway. Check out the wipers, the body and the ramp before you leave. I sanitized the cab before I left the location and cleaned after I dropped it off.

LISA V. 
Clasificación:
2.0

When I first went to pick it up, the guy who was supposed to connect the trailer on to my truck couldn't pick it up. So now the office lady, who is just standing there.. says to me "are you gonna help pick it up?" So I pick it up and connect the trailer...then I have to go back and attach the trailer lights. It looks like she bent the prong trying to attach the lights. Probably the worst service I've ever seen. The pictures of the trailer that they used weren't even current, they used older pictures from some other day.

ERNEST M. 
Clasificación:
5.0

The lady that helpful me was very knowledgeable, friendly and kind. I would definitely recommend this location. Thank you ma'am!

DANIELA S. 
Clasificación:
1.0

The general manager was extremely rude. She over talks you, cuts you off, & is just nasty. If she didnt want to work she should've stayed home

MKALI U. 
Clasificación:
3.0

El cliente no dejó un comentario.

TIMMIE H. 
Clasificación:
1.0

How about letting the customer know of additional charges. After the drop off inspection I was told everything was ok & to pickup my receipt inside. It wasn't until I was walking to my car that I noticed a $17 charge for fuel. Even though I filled it to the specified amount. If it wasn't for a list of things to do that day & the thought of having to argue with some manager I would have gone back inside to contest it. This detail ruined an otherwise average experience.

GUILLERMO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER A. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOLE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KUNQI W. 
Clasificación:
1.0

I wasn't informed that I would not get my deposit back if I didn't use the truck. I returned the truck after a few hours later unused because I went to see the house first I was going to deliver to and found it to be inhabitable. After that I returned the truck. Worst experience I've ever had with U-Haul.

SHERLEY A. 
Clasificación:
4.0

More employees on hand to help customers

JAMES P. 
Clasificación:
2.0

I originally set my rental up for a different location and was expecting to pick up at 0900. As I am on my way to the location I get a call from Uhaul saying the location I selected does not have the equipment I requested. The closest location was the next town over. The person giving me a ride was unable to take me that far so I had to return home and drive myself. When I arrived at the new location only one person was working and 4 people were in line ahead of me. The line did not move fast. Then when it was my turn they told me that my pickup time was at 1200 and my rental was not ready. So again I had to wait. I was way behind scheduled. I was not pleased with my experience.

Jason R. 
Clasificación:
3.0

Customer services to me were really poor

NARCISSE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan T.  |  Overall Experience 
Clasificación:
1.0

The personnel decide to help the couple behind me. She stated, their issue was easier than mine. It took 45 minutes to check in a rental. I will never go back to this center!!

RONNIE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilfredo S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALESHIA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia M. 
Clasificación:
4.0

Just ensure gas is correct, so it's not over or under filled.

Janice A. 
Clasificación:
1.0

El cliente no dejó un comentario.

ADRIANNA M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Deanna T.  |  Overall Experience 
Clasificación:
4.0

Employees were great, location was just okay

MATTHEW D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DEMIAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria A. 
Clasificación:
1.0

El cliente no dejó un comentario.

TRINITY G. 
Clasificación:
1.0

Customer service sucked all around. One person working front desk isn't enough.

ANTUAN LAMAR P. 
Clasificación:
1.0

I have called and emailed to cancel my unit with no response.

Devin S.  |  Online Move In 
Clasificación:
4.0

Was extremely hot inside. Thankful I didn't have to wait to long to be helped.

CASEY P. 
Clasificación:
1.0

Manager of the store is rude, she had a new employee training him and was very condescending the way she spoke to him as well as me. She never did an inspection of the equipment after she informed the employee he was hooking the trailer to my truck wrong, consequently when I went to load a vehicle on the car hauler, one of the straps to strap the tires to the trailer was damaged and therefore wouldn't reach the rachet mechanism to secure the load. Very displeased with the service from the female manager as well as the equipment she rented me. I'll never frequent this location again with her running it .

T M. 
Clasificación:
5.0

Keep up the good work

Fabian T. 
Clasificación:
4.0

Continue to have quality people to work at this location

Willie F. 
Clasificación:
1.0

Better Customerservice the supervisor was inconsiderate.

ANTOINETTE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylorlynn N.  |  Online Move In 
Clasificación:
5.0

Extraordinario servicio al cliente

CHRISTINE I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aida J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE R. 
Clasificación:
4.0

Y'all need AC in the building. Other than that it was a speedy process

Tamika P. 
Clasificación:
5.0

Great customer service was awesome Thanks Margaret.

stacy p.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

james g.  |  Overall Experience 
Clasificación:
4.0

I had no issues. The first 30 days was free and when I moved out there was no bugs. Great job uhaul!

Michael W.  |  Overall Experience 
Clasificación:
5.0

The team there was super helpful. Ms. Margaret was very patient and helpful in getting me what I needed. She made my day! Thank you

nejuana p.  |  First Impressions 
Clasificación:
5.0

Everyone was kind, helpful and very friendly. Above and beyond. If I could give 10 stars I would. Thank You

cindy j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AQUISHA R.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Christopher S.  |  Overall Experience 
Clasificación:
5.0

Cristina is an excellent manager and handled the stressful situation of high demand for the various services that she offered on a holiday weekend. Many of the new customers had high expectations and she was able to fulfill there needs. She was professional and pleasant to interact with.

Anthony T.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Keyara A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

annaleace c.  |  Overall Experience 
Clasificación:
1.0

I lost my job and emailed y'all to let you know what was happening. I even called and was put on hold for long periods of time. Then you sold my belongings. I was trying to contact to work something out and got ignored. Then again I am white.

Rebecca K.  |  Overall Experience 
Clasificación:
5.0

I like it because it's got good security good lighting and you know your stuff is going to be safe it's a clean and friendly place and they answer all the questions you have and they try to help you and they even take you and show you the storage units thank you

John S.  |  First Impressions 
Clasificación:
5.0

Gracias

veronica h.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Joshua D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

ANDRA W.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Ben W.  |  Overall Experience 
Clasificación:
5.0

Margret is an excellent manager Thankyou

FRANK M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Duane G.  |  Online Move In 
Clasificación:
5.0

U haul helped me like no other company would, and I appreciate them for working with me and getting me where I need to be. P.s. this is a real testimony not paid! I recommend them to anyone!!

Shaniqua R.  |  First Impressions 
Clasificación:
5.0

Gracias

Alma F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy N.  |  Overall Experience 
Clasificación:
1.0

Rude and disrespectful.... Especially the manager M.Gram

jessica c.  |  Overall Experience 
Clasificación:
5.0

Safe

james g.  |  First Impressions 
Clasificación:
4.0

#1 I was so so glad you were opened on Sunday, which was very convenient for me to make the move. Gracias

Alma F.  |  First Impressions 
Clasificación:
5.0

Have Been going there and refer my friends to use the UHaul equipment and service

Thomas W.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jacob T.  |  Overall Experience 
Clasificación:
3.0

The workers were nice and friendly and the vehicles were maintained to standard. The storage containers on the inside were a little rough looking but overall satisfactory.

Nicholas E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tree F.  |  First Impressions 
Clasificación:
4.0

The office is clean it was the walls and floor was the storage room was dirty. I understand these storage have been used in years that's fine, I'm not to petty other than that it was good

Giovanni A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan T.  |  First Impressions 
Clasificación:
1.0

Due to covid we have to wear masks. The staff was not wearing a mask. And they were eating... I brought it to their attention about the masks being necessary and they said " oh yea but" and continued eating.. Some 4 more customers came in without masks and they didnt tell them anything. I ecpressed how i had lost 2 family members of covid and 23 friends and maks were necessaty and they laughed it off... I stayed and used it only because i was already there and it was a convenient location.. You need to speak to them.. Thank you

Michelle S.  |  First Impressions 
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