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DAVID MCustomer Reviews for U-Haul Moving & Storage of Killeen
Testimonials From Recent Customers
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The uhaul at this location is outstanding the people behind the counter were very courteous and were very helpful. I always rent a truck from this location. Awesome people keep up the good work.
MICHAEL ENo improvements needed
GERREN JThe store is clean and organized. The lady at counter was wonderful. The vehicle itself was terrible. We wrre given a vehicle that had check engine light and it shut itself off at a few stop lights. When we were moving our stuff the vehicle violently shook and AC ran hot. We return it immediately. No dependable.
Zachary HGood job
JEAN JSat around waiting for 20 minutes on someone before they told me to go ask someone else, coulda let me know right away
Andrew GMs Margret was great,cooperative and helpful.
RAUL SGreat job.
Jose C | First ImpressionsGreat customer service. Very easy and efficient process.
philip fThe check engine light is on, the gas was below em half when I got the truck(as noted in the pick up paperwork and pictures, but when I went to return it they wanted to charge me an additional 25 dollars because the gas was where it had been originally and they wanted me to fill it up.
SHAQUERA WI loved having my belongings here because the people that work there really care. I would like to leave a thank you, Mrs. Margaret.You are helpful and kind.
HILDA G | Overall Experiencenone. Great experience
KERRY WEveryone was very friendly and answered all my questions.
jenice SMy rental had tire issues air bag issues and the passenger door had an air leak and fron killeen tx to redding ca we had to listen to the noise.
LEARLEEN HN/C
CALVERT HThe store didn't have the truck I reserved so I had to go to another Uhaul and I had to wait an hour for the truck. Took time away from moving my house when I set up the reservation a month prior.
Marques MHelpful staff; the lady had me laughing. Also she provided good instructions.
Christopher NThank you Margaret for your help.
KATA R | First ImpressionsThe cats were cool lmao
DAVID TThe lovely woman who helped me with my rental was so helpful and pleasant. I didn't get her name but she made sure that everything went as smooth as possible and even made a change so I could return the trailer closer to my home rather than back to their location, which was a tremendous help! She was fantastic!
SHILOH WThe transmission was slipping the entire time and the vehicle wouldn't get above 55 by the end of the rental. The doors would randomly unlatch causing an extreme safety issue. When you'd go to close the doors you'd have to slam them shut just to get them to latch close. We had to pull over repeatedly adding significant miles to our trip which I was then charged more for. I will never rent a uhaul again. And I should not have had to pay for the death trap you all put me in.
Jacqueline SFriendly staff! Very welcoming! Definitely going there again if I choose to move again! 10/10
DAVID VThe African American front desk agent acted like she doesn't want to be there. She was on phone speaking to only God knows who and doesn't attend to customer. You said internet was down but had zero customer service and experience to explain in a clear and concise manner to the customer or suggest another location. She had a lackadaisical attitude towards her job. I will never visit this location again!!!
Olayinka OTruck need serious upgrade and cleaning.
DAVID RActually everything was great super polite respectful and friendly customer service quadarion Williams and Margaret Ashley and amber are the best thanx
latishua cI don’t like how my gas was a little under a half and they tired to charge me $45
DWIGHT MThe only problem I had was that this version of truck did not have a ramp to help load cargo.
STEVEN RThe clerk had an attutide, like she didn't want to be there. Sent me several miles out my way for the return. My assistant reserved a dolly transport trailer instead of a utility trailer. I wasn't allowed to exchange the trailer since I had picked it up. Call the 800 numberfor assistant on the exchange was told it was up to the mananger discretion. Needless to say I couldn't get a refund or make an exchange. Wasted my money, I will be using Penske next time.
KAREY SMale employee helped me after he was done helping other customer the female employee just sat on her phone never once offered to help even though she looked up and saw I was waiting. Also kind of silly that I dropped the truck and trailer off a day early and no refund for being early. Received a text from U-Haul that there was others families scheduling for the equipment. Next time will not be so kind to return "equipment" early.
GEORGE LThanks Uhaul, moved full truck from TX to VA never missed a beat, felt very comfortable.
Lowell MHave your website work so I can get a copy o the final transaction receipt
ROGER WGreat place
ULISES VExcellent!!
LISA CMargaret went above and beyond to ensure our needs were met and issues were resolved. We'll be looking to store with them again when the need arises.
ETHAN J | Overall ExperienceThere was only one person working, she was okay but she had to do the paperwork part then go out with each customer to show them their truck . She also wasn't the friendliest person, and I'm a senior so using the app was a bit confusing but it turned out okay
MICHAEL MMal servicio al cliente
RALEIGH GReceipt stated I would get $60 back but I still have not. Very sad
Precious LHave more efficient workers. Took an hour and a half to pick up the reserved U-Haul. The employee the completed our pick up was amazing but other workers did not communicate with line or show sense of urgency.
CHRISTOPHER TGreat business they're running. Room for improvement is short staffed reception so you don't have people waiting without input and maybe reinvesting in the interior wood of the storage units
VICTOR V | Overall ExperienceI called the location first to get information. Evidently the person I was speaking with was the store manager. I was asking about reserving a vehicle. She said they could do it, but didn't know if it would be from that location. I would have to go wherever there was one available, I told her I didn't want to drive an extra 20 minutes to pick up a U-Haul. She didn't want to bother with me. She ended up just hanging up on me. I was not rude to this person in anyway I was just trying to get information I arrived at the location after a long wait was told yes you can reserve a vehicle and yes, we have plenty of that one and there should not be a problem. People weren't overly friendly, but I would venture to say their attitude starts from the top. I think they have After a long wait was told yes you can reserve a vehicle and yes, we have plenty of that one and there should not be a problem. People weren't overly friendly, but I would venture to say they're attitude starts from the top. I think they have a rude and unprofessional manager.
REBECCA BThe gas tank was on E. There was trash inside. The back was dirty.
Justin MThe staff was outstanding, good service.
Ruben SThe staff were so nice. The first lady was multitasking-handling 4 customers at once! Getting us in and out as fast as she could. The second lady knew all about trailers and fuses and fuse boxes and where to get a replacement. She was a trailer expert! Give them both a raise!!!
PATRICIA WNo comments
HEZEKIEL BCustomer service was terrible. Did not assist for loading car or show the process. Complained about the previous driver/ rental of the truck.
Steven RThe personnel was very good
HARRY BKeep up the good work.
PAUL CThe truck was not there when I reserved it two weeks before. The truck that I got was much smaller than I reserved which made it harder to move things and they cut the time down from12 hours to 5 hours. We had to beg to get more time because the truck was smaller. All in all it was a terrible experience and I don't want to EVER use U-HAUL again.
JEREMIAH Jnone. it was easy and convenient.
TERRY SPlease provide wheel chocks for trailers as parts of the parking lot have a slight incline. As I unhooked the trailer, it nearly rolled into my truck. The helpful employee I was working with was able to locate a chunk of concrete to place under a tire to keep the trailer from rolling. Other than that, the employees were very kind and helpful, and the location was clean.
Tomas MTechnician was amazing. Our vehicle was giving him issue but he worked through them and went above and beyond.
Merri KSuper amazing staff, extremely helpful, and nice.
tony r | First ImpressionsWho ever they had working the office was extremely rude and shouldn't be employed there. I had asked multiple times to buy boxes and she kept staring at me and would just say "oh uhm let me go do something else" and left me there multiple times. She was extremely unprofessional. I had asked for a broom and dust pan because there was broken glass they gave me a broom and that was it. Was I supposed to pick it up with my hands ? I drove 1000 miles to get my things and a lot was broken. I will never use this place again
Braydon H | Overall ExperienceVery helpful staff,great place to get a storage unit have had storage unit 4 over 4 years just moved out not 1 problem!!!...........
wayne w | Overall ExperienceGreat Team,work hard to handle my needs.Thank You.
FRANCES K | First ImpressionsFalse advertising on the price of the units
Jose G | Overall ExperienceThe reason I gave average is because there have been more than one occasion where I went to my storage and there was a truck and trailer in front of my storage and I would have to go inside to ask someone to kindly move it because it was blocking me from my storage.
Reginald S | Overall ExperienceI would like to thank the staff and manger for keeping a clean facility. I'm so thankful. Thank you U-Haul storage on Memorial Dr Killeen Texas.
lori m | Overall ExperienceVery friendly staff members, they were incredibly helpful. The actual storage unit was sorely lacking and needs maintenance asap. Some of my problems at this location was the door and lock latch didn't line up. So I had to push-up on the door in a weird way. It was incredibly difficult. The actual storage building was well mopped/ swept, however, there needs to be an exterminator called to this location. The amount of roaches I saw in my unit after only storing a few furniture items left me feeling physically ill.
Kyrzten P | Overall ExperienceCustomer service was extremely rude and not helpful also unaware of their own move out policies
Phoenix P | Overall ExperienceNo comment… they can do better at that location.
Genora C | Overall ExperienceThey emptied my storage and got rid of all my belongings without any warning to me, I was only one month late on payment, only owed 100 dollars, and they had just sent me a new bill a day before. I am very upset, they had my phone number, they could have said something. That was everything I had, all gone now.
JAVIER A | First ImpressionsStorage is unsafe meaning someone might fall off the stairs and get hurt. Also looks really bad. I'm going to move out this week hopefully another U-Haul storage looks better that this location.
Misael M | First ImpressionsGreat Service!
francesca t | Overall ExperienceWhat I had a problem was with the drop off they charge me because it was at Buda TX and they didn't tell me that that's why people are asking me why I did Uhaul 🙃 I also have a storage unit because the young lady's at the office have Great customer service again I shouldn't be charged for the drop off location
maria s | First ImpressionsGreat customer service, military friendly
Jorge J | First ImpressionsThe staff was amazing
francesca t | First ImpressionsThe service was great but one of the coworkers could of been a little different i understand everyone once to go home but her performance was Poor when it was time to close no names are needed they know exactly who they were
Akeya C | First ImpressionsHours to come pick stuff out of my storage was inconvenient. Work from 6:30 am to 5:00 pm so no time to move stuff unless on weekends. Couldn't access my storage like I thought it would. Advertising said 24/7, yes but only to keep it in one place and not to access it 24/7.
HENRY S | Overall ExperienceFriendly customer service from all staff I've interact with definitely a 👍
SHON W | First ImpressionsMe gusta pero el estorir de afuera es muy temprano para uno poder usar su utilidad el orario de sierre es a 7 noche y real me estaba mudando y no pude Aser nada por q no savia q no podia ir en toda la noche a meter mis cosas deben dejarlo de 9 a 10 tran an a las 7 es muy poco pero muy bueno
jennifer g | First ImpressionsStaff yesterday when I picked up U-Haul and did my strange contract was great! But this morning the older lady was super rude and even threw my strange access key in the trash after I asked if I can get a secondary on stated she couldn't create another so just chucked it in the trash then said you can use the key card number to access it then had to dig my key out the trash again and gave it to me
Naydine V | First ImpressionsWould like the times to be a little longer. For the self storage.
Santos A | First ImpressionsStaff was so awesome and helpful even when I left my personal belongings behind. Returns them and friendly
FERNANDO M | First Impressionsthe employees there were great.thank you.
gwendolyn b | First ImpressionsHappy to be with this company
GLORIA J | First ImpressionsIt is rather rude to use illegal cameras to view other tenants in their shed. Not to mention a member of your staff was doing the same. I packed my stuff up and checked out immediately. Won't be back.
Melissa G | Overall ExperienceNo problems
ricky s | Overall ExperienceKeep up the good work and thank you.
ANDRE W | First ImpressionsThanks for your service. Much Appreciation with Due Respect. Blessings to All Staff members.
Olinda S | First ImpressionsThe storage rooms are a little worn out and nothing on the first floor.
Frankland R | First ImpressionsThe staff here is terrible. Nobody cares for their job nor do they care about actually helping the customer. Never again will I ever use this place or will I ever recommend. 0/10
Jordan M | Overall ExperienceThe unit I reserved had a known leak & the gentleman wasn't supposed to show it nor rent it to me. Luckily the lady that handled my reservation caught it canceled everything and refunded all of my money.
Maudwanda S | Overall ExperienceA lot of bugs (crickets) kept getting in unit no matter how much you clean and sweep.
BRE'ANNA M | Overall ExperienceCleanliness is a bit of an issue inside the storage. Obvious signs of rodents and insects.
ALEESEA H | Overall ExperienceAccess hours should not be the same as store hours.
ChaDawn K | First ImpressionsNot the best customer service, storage units not lit so it was hard to see inside.
BRIANA G | Overall ExperiencePlease update your website to reflect the TRUE current hours! There is no access at 5am, and that really messed me up. I have mentioned this several times, and yet it still isn't fixed!
wendy l | Overall ExperienceGreat service excellent storage /. No complaints If I could I would use same facility. Thank you. Clyde Williams Phd.
clyde w | Overall ExperienceI must say from the very beginning of this experience the staff has been very helpful, polite & informative. I hope I don't have to go through another experience as what led me to U Haul but I would use their services again & tell others about Ms. Margaret & her Crew, AWESOME GROUP OF PEOPLE 殺!. THANKS AGAIN.
Victoria b | Overall ExperienceThey went up on the storage rent didn’t tell me y or anything
elizabeth h | Overall ExperienceU-Haul website needs to reflect the actual facility access hours. It closes at the same time as the office and cannot be entered after business hours. Extremely inconvenient if a customer needs access after coming over from work or while moving. Had we known this, we would have used a different facility and saved critical funds.
Matthew S | Overall ExperienceMs. Dee was great!!
Jordan S | First ImpressionsPoor service and customer service
Michael M | Overall ExperienceInteracted with D (Deidra) she was pleasant, helpful, and very friendly, she answered my questions and helped me make the moving experience quick and pleasant. Returned a few more times over the following days and even met with the property manager (Margaret) great lady! Super nice and pleasant. This location has SUPERIOR customer service. Gracias
Mason S | First Impressions