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LINDSEY P.Customer Reviews for U-Haul Moving & Storage of Kenosha
Testimonials From Recent Customers
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Phone app is a mess, for getting/ returning equipment it works some of the time at best
JAMES B.Again, the drop off location was also terrific
JACOB B.The entire process was very easy! We will be renting again in June.
VALARIE B.The only negative to renting from this location, was how hard it is to get hold of anyone on the phone. It requires a 20 minute wait time just to speak to someone. If this branch hired some extra people specifically to answer phones , it would make a big impact. It would creat a very well-rounded, impressive and professional renting experience!
JENNIFER L.Nothing everything was perfect!! Doesn't get any better !!
Craig J.I was worried about all of the wiring sticking out of the trailer, where it connected to my vehicle. Lots of electrical tape. Might need repair or replacement. I know that they needed to adjust something to get the lights to work. But they were friendly and answered all of my questions.
Mary R.Very nice and helpful staff!
Travis J.Staff was pleasant and very helpful. Thanks Justin!!!
FORREST W. | Overall ExperienceWe actually rented our U-Haul from a sight on 22nd in Kenosha, but had to pick it up at 52nd St. both gave us good service but it was a little confusing.
PATRICIA H.I feel as if you all are doing an outstanding job!
SHERRY W.Please please please, fix the phone answering problem!!! I called at least 8 times over the last few days and never get a person directly from the 52nd St location. It always routes me to a national line and the average wait time is 25 minutes!!! On Hold!... Totally unprofessional.. I had an emergency with a u-haul truck lock not opening with the provided key after getting to my destination and had to wait FOREVER.. over 30 mins and finally hung up. Called a small u-haul outfit in a small town near me to get a person on the phone and he gave me authorization to cut the lock.. took 3 hours out of my day and never did talk to originating supplier. 5 stars anyways to them at 52nd street for fixing my issue by waiving the fee after I showed up 45 minutes late because of the problem.. Also, hire some help at the 52ND ST, Kenosha location.. those guys are excellent but extremely overworked.. I will return back to that location and recommend to others.. the facility and storage units were 5 star service.. was really quiet impressed
CARL T.Need mechanic maintenance
MAGALYS V.Very helpful employees
RICKY M.Gracias
CONNOR P.Courteous and thoughtful service from start to finish!
CHRISTINE S.The truck was a gas guzzler. Each time I hit the brake it would pull to the left. The people were great. Just a terrible truck. I wouldn't rent another from there
ANTHONY B.Great service! A+
JORDAN R.I have rented a truck from Uhaul in kenosha twice in two months. It has been a great experience and very professional. Staff was pite and informative. Gracias
KEVIN M.Everything was great!
SOMSANOUK P.Friendly employees. They know the business A+
John R.I have never in my life had a poor or even "meh" experience with Uhaul. Only good eexperiences. I guess there's a first time for everything. I rented a 5x8 to move a few tool boxes. The wiring on the trailer was cut in multiple places and had been "repaired" with crimp connectors. The trailer lighting wouldn't work unless we jiggled the wiring. The guy checking us out blamed the headlights not being on (first strike) , then our vehicle's FACTORY INSTALLED wiring outlet (second strike) regardless that he saw we had to manipulate the trailer side wiring but I looked past itin the moment because I was on a limited time frame due to rains coming later in the day. While driving the lights on the trailer stopped working and working again several times. Upon return, we were greeted by someone who had "owner" on his name tag. I brought the issues to his attention and he told me he would look into it. When he brought it up in front of the earlier employee mentioned the employee began saying we didn't know [expletive] about what we were talking about and hes been doing this for years. Owner didn't apologize for the poor behavior. Don't know if I will rent from the location above again.
ERIC S.Not very comforting giving your billing information over phone and finding out noone knows where my reserved units are day of move and confirmation number they can't locate in system. Ron was helpful in getting me in 2 units, but then getting emails about payment coming out for mystery units noone can find to then getting a call stating that I never checked into my 3rd unit....I never had a 3rd Unit. The confusion they all had, time spent by me calling and trying to rectify, and rushing to empty before they possibly billed me for 4-5 units was stressful. Staff needs to be trained better and the access and communication between different Uhaul facilities in area needs to be reviewed. Ron was helpful however and when I would deal with him I felt like he was knowledgeable and I could take his word, everyone else would come in after and confuse situation.
DONNA J. | Overall ExperiencePersonal amable
WILLIAM C.During pick up Mobile app on phone would hang and did not work well. During return it crashed completely, luckily an employee was alert and came out to assist. Facility and employees here get graded as a solid A. The rental itself B. (truck engine loud) That android app was disappointing... D
James B.Unlike a competitor that I had planned on going to until they made the process so challenging, my interaction with the staff at U-Haul was seamless, easy, and stress free. Additionally, I wasn't dinged for all kinds of extra charges, i.e., lock, admin fee, etc. I am incredibly impressed with the customer service and actually am glad that the competitor made it so difficult for me that I wound up canceling my reservation with them so that I could rent storage from U-Haul. The unit is clean, well lit, and has plenty of security thereby allowing me to feel safe storing my personal contents on-site..
judy f. | First ImpressionsI forgot the guys name that rang me up and showed me around, but he was very friendly and help.
Ruben F. | First ImpressionsOriginally had a 5x5x10 unit and had to expand to a 10x10x10 unit. Moving carts were readily available and didn't have any issues with the move. I completed the task in about 30 minutes. Units are brand new and very clean.
Randy J. | Overall ExperienceNothing. Excellent job.
DANIELLE A.Great experience. I like their facility. Recommend to anyone needing storage space.
Justin F. | Overall ExperienceWould be all 5 stars but for one issue.. The rental unit was priced $5 less a month because it has as the ad stated a "support pole" in the unit. I pictured this being a 4" or 6" round pole.. Not so, the pole is a rectangular building support pillar.. Maybe measures 3'x18". It takes up a lot of the unit space and makes things difficult. I wish the ad would of been clear on the size of the support pillar.. Or discounted more than $5 a month.
James B. | Online Move InI love the convenience and ease to rent the truck - will be back!
John W.They were unorganized and didn't have the truck ready. They I had to remove the rent me sign in the window. I felt the customer service lacked.
JUSTIN W.The people who work at this location have always been friendly, helpful and very knowledgeable. I highly recommend this location.
BRENDA C.The property was really nice really clean the man who rented me the storage space was very professional explain things clearly and quick I will absolutely strongly recommend this location to everybody I know
Linda M. | Overall ExperienceFast service
JASON P.Very quick and easy return
Brad W.This location was amazing. All of the employees were quick, kind and professional.
JEFFERY P.Every aspect of our experience was five star. The ease of use, moving carts, friendly staff, and convenient location made this storage facility top notch. I would not hesitate to recommend this facility to anyone in need of temporary storage. Thank you,
ADAM S. | Overall ExperienceThe customer service rep was friendly and very polite in answering all of my questions.
ROBERT R.Justin was awesome!
Mark N.The gentleman I had helping me in Kenosha on 52nd St. was first class. He deserves all of the pay raises coming his way!!!!!
Tanner B.This was my first time renting a vehicle to move. The online process was easy to understand and follow through to register for a vehicle and any other moving equipment needed. It was also easy to return and pay since everything is online or through the internet. For the times, it is great!!!
Roxanne N.No need to comment service was outstanding
ANDREW G.everything went real smooth, no problems. nice store! great folks!
KELLI G.Only issue was the appliance dolly I reserved was not available
Daniel S.The gentleman over at uhaul and storage over on 52nd in Kenosha ARE THE BEST!!! Best service ever!!! Kind, courteous, help and genuinely nice thank you for your service!!! -Shae'
Aisha G. | Overall ExperienceReally good staff
Kevin T. | First ImpressionsVery professional staff! I was pleasantly surprised to find uhaul open on new years day. I was even more impressed with his dedication to customer service when he responded enthusiastically "We're here to serve...that's what we do!" He is a Great asset to the uhaul brand!! Above and beyond service!
Philip K.I never used a storage before, but being a senior I needed to declutter my basement in order to rearrange and redecorate the area. I like being able to park indoors because of bad weather now. Having the use of carts to transport from vehicle to unit is so easy and quick. I like the 5x10 with the 10 foot door to be able to see and get at something I need easier. I liked it so much I rented another to work on my garage also.
helen m. | First ImpressionsThe individual that helped me out first thing in the morning was great, but that's part of the problem, he should not have had too. My truck was blocked in, rear door was frozen shut, and the inside was filled with trash. On the mobile app when trying to to explain this while they were verifing my driver's license, the individual posted a note about how I would have to wait or call a number. However before I could even read the number let alone write it down they approved the verification and the entire chat was closed. Calling the main line got me now where and this left me with no choice but to wait for someone. The guy I met was great, immediately got me into a truck that he had out and waiting. He was amazing got the paper work and everything done by the time I got there. Yes this individual did the right thing but it cost me and hour and a half of time, that it certainly shouldn't have.
Edward M.Keep doing what you're doing...
MICHAEL S.Well my reservation was cut short by Shaun. I 🤔 no I am entitled to the $50 reservation guarantee because this affected my employment for the day.He called me irate the night before threatening a $50 additional fee if I didn't return equipment 2.5 hours earlier than guaranteed.
KATHLEEN M.The representatives were professional, thorough and knowledgeable about Uhaul. I will definitely return to this location and recommend family and friends to Uhaul.
PETER P.Leroy was the best. He went above and beyond for me. I was having trouble submitting my order on my phone, the manager was actually really rude, but Leroy stepped in and my experience great. I will only deal with him from now on. He by far is what a manager should be, polite, helpful, and just outstanding.
MARY F.I think this was a great way to utilize this space and the staff were very friendly and helpful. Leroy was very kind and very professional it was a great experience overall
MELISSA T. | Overall ExperienceIt's was great!!
SUSAN B.Our brake light went on within 20 minutes of driving it down the highway. The alarm went off. We called roadside assistance. From the time I finally got a live person on the phone(25 minutes) I was told 90 minute wait for the assistance. No one showed up. We then drove it over 100 miles with the brake light on and the alarm going off. Finally someone showed up at my destination and said they didn't know what it was. I was then told the next day to do some work for U-Haul to test out the truck! WHAT?! I want a refund! It was a horrible experience and roadside assistance is a joke!
LESA L.It was not hard to find this storage facility and was very clean. Yes I will recommend this place to anyone how need a place for storage
Billy J. | First ImpressionsKeep Up The Great & Excellent Customer Service!
felicia p. | Overall ExperienceMoving can be very stressful, Ryan Lemke the general manager was amazing & very understanding. Great customer service!
ZATIRA H. | First ImpressionsMy pickup experience was a great experience the only other thing I would suggest is that to ask and make sure there is not going to be more than one driver. There was no way I was going to be able to drive that 26' truck by myself so my boyfriend did but they never asked for his driver's license.
Christene J.extremely clean, staff was very helpful and very friendly.
DENISE S. | Overall ExperienceVery pleased with the service!😊
jasmene a. | Overall Experience¡Gracias!
Michael M.Great facility...no hassles... great experience.
michael K.The 26' truck had some sort of grease in the floor as well as various cuttings of wires and some trash. The grease was the same color of the floor resulting in not knowing it was there until it was on my queen size mattress. I have not been able to get this off the mattress. It will ruin a mattress cover and sheets. The contract was to be put on hold and the manager was supposed to call but has not. This needs to be addressed.
ANGELA W.It was easy to request the machine online. The people inside were terrific and made it quick and easy to connect and drop off.
EDWARD R.The truck smelled heavily of weed and the truck was barley cleaned not happy with the smells and cleanliness of the truck. Plus we hard to walk a good amount to get the truck.
MATTHEW M.Everything was great
ERIC S.Both gentlemen I worked with were extremely helpful and knowledgeable. I first called to inquire after looking over your website and the man I spoke with was great. He informed me he would not be there when I came in but his co-worker would be able to assist me. When I went in person, that employee confirmed everything I was told on the phone. I was shown "model" storage units and was able to choose from there. I felt no pressure to choose, which was great. Bonus was first month free, free lock and keys, first floor units, climate controlled and facility is extremely clean as well. I will definitely refer people to this storage facility.
Rhonda E. | First ImpressionsRyan was friendly and helpful. Only question I had was in there supposed to be a rodent box inside the unit?
Teresa W. | Online Move InVery helpful..me all my moving and storage need
tom d. | First ImpressionsI understand the construction but the garage doors barely worked
Raneesha B. | Overall ExperienceGreat, clean new facility. Was rented a storage unit with a big beam through the middle of it, Mali got unusable. The staff was quick to change my unit. However I got a call yesterday saying I was behind on my rent. They had never taken the original unit off my account. It was quickly fixed but would have also been easily avoided. Still happy with my rental and love that it's an indoor climate controlled environment.
Jennifer K. | Online Move InThe manager & staff are very kind & helpful!!!
Theo H. | Overall ExperienceRyan had excellent customer service. The staff was very friendly and made my moving process a breeze. Will definitely recommend this location to friends and family.
Conner B. | First ImpressionsWe left items out of our unit once because we no longer wanted them. When other patrons started looking through the bags, we got a phone call letting us know to be sure nothing got stole. We really appreciated that!!
Steven B. | Overall ExperienceThumbs up!
DENISE S. | First ImpressionsI was told, after I filled out all requested information, that a card, debit or credit was needed on file, which I gave but made sure it was understood I would be paying in cash and then I was told I have to sign a document stating my card will be drawn from if I'm late to pay, this should have been explained to me from the beginning and I submitted all my information and card information, as I wouldn't have wasted my time nor given my card information to a stranger, but while I waited in line a lady ahead of me was making a late payment and the uhaul employee said nothing about drawing funds from her account and said to her that he was waiving her late fees as if she didn't have a card on file. Just a terrible experience and seemed discriminatory.
WILLIS B. | Overall ExperienceRyan gave me 2 choices of units. He took to them. Explained the access card and hours.
lana f. | First ImpressionsAll the staff there were extremely welcoming amazong customer service!
CRYSTAL K. | First ImpressionsThe manager is very polite, & was helpful when I selected my storage unit. All the other staff are very nice.
Theo H. | First ImpressionsWe're thrilled to have such a first-class facility available to us. Very impressed with the whole operation. Ryan Lemke was exceptionally nice.
Jim N. | First ImpressionsJustin at the Uhaul on 52nd st in Kenosha was a tremendous help & made it stress free.
lisa c. | First ImpressionsEvery one that worked was very friendly and was willing to help out.
phillip m. | Overall ExperienceI love that you guys have climent control. It made the move much easier and comfortable.
Victoria E. | First ImpressionsStaff very helpful very friendly. Facility well lit very clean. The best UHaul I have ever been to. Would highly recommend this place.
James M. | Overall ExperienceSo easy to get set up and the staff was really helpful and friendly.
dan s. | First ImpressionsBoth employees were very helpful and knowledgeable. They're really are people friendly! Our storage area is clean as well as the building. Easy access! Will use Uhaul as our storage as needed and anytime in the future!! Huge thanks to the employees for all your help!!
Isaac M. | First ImpressionsEveryone was so friendly and a big help to me. I will be sending everyone know there for their storage needs. Keep up the awesome job.
pattice t. | First ImpressionsVery simple. Rental process took all of ten minutes. Nice friendly staff. Was happy to see the model of the various sizes right in the rental office. I would recommend this facility to friends.
ADAM C. | First ImpressionsThe employee that helped us get our storage unit and return our truck was extremely professional and helpful! I will definitely do my business wth them for any future moves.
Dawn G. | First ImpressionsU-haul, you have an excellent staff who work here. Very friendly and wllling to make sure customer is satisfied and informed. Great job.
Randy K. | First ImpressionsExtremely helpful, knowledgeable, and friendly.
Jeffrey H. | First ImpressionsGreat experience. The staff is very friendly and helpful. It's my first storage unit and they walked me through the whole process. I love the security access they have set up
andrew o. | First ImpressionsThe only thing I would suggest is to place better signs stating where room numbers are. When I moved in, I could not open the map and it took a bit to figure out the numbering system. Overall, very nice place!
Tina N. | Online Move InBest U-Haul place in town
Gerald F. | Overall ExperienceU-Haul is my first choice
Raymond W. | First ImpressionsOther than the persons that went in there and plundered through our things on camera it was fine,
anita m. | Overall ExperienceHaving indoor climate control storage in Kenosha, WI was q genius idea!
lynn s. | First ImpressionsLove to be able to enter at any time during day. Very convenient for me and glad the servive was available.
carol M. | Overall ExperienceThe man who helped was AWESOME. Really courteous, and super accommodating. He was the only person working. It was a Saturday afternoon everyone dropping off trucks and he did it w/ a smile for all.
Martin D. | Online Move InI love the automatic entrance doors formy truck can ingresess the facilities
Erwin G. | Overall ExperienceGreat customer service and their prices don't change.
yolanda w. | First ImpressionsUsed a car trailer to hall a car, both places were very clean and helpful, unfortunately the trailer ended up with a flat tire but they were extremely helpful to get me help. Outstanding service!
chuck s. | First ImpressionsWasn’t informed that there would be limited access hours due to construction until signing the papers Had 1 1/2 hours to fill and empty my storage because of the inconvenient hours due to construction
Alysa H. | Overall ExperienceVery helpful staff. I am glad I went through U Haul.
Jesse B. | Overall ExperienceCustomer Service was very good.
Aquanisha E. | First Impressionsdelivery perfect. Called to keep me informed about delivery and pickup time for the boxes.
chuck e. | Overall Experience