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Moving can be very stressful, Ryan Lemke the general manager was amazing & very understanding. Great customer service!
My pickup experience was a great experience the only other thing I would suggest is that to ask and make sure there is not going to be more than one driver. There was no way I was going to be able to drive that 26' truck by myself so my boyfriend did but they never asked for his driver's license.
extremely clean, staff was very helpful and very friendly.
Very pleased with the service!😊
Thanks!
Great facility...no hassles... great experience.
The 26' truck had some sort of grease in the floor as well as various cuttings of wires and some trash. The grease was the same color of the floor resulting in not knowing it was there until it was on my queen size mattress. I have not been able to get this off the mattress. It will ruin a mattress cover and sheets. The contract was to be put on hold and the manager was supposed to call but has not. This needs to be addressed.
It was easy to request the machine online. The people inside were terrific and made it quick and easy to connect and drop off.
The truck smelled heavily of weed and the truck was barley cleaned not happy with the smells and cleanliness of the truck. Plus we hard to walk a good amount to get the truck.
Everything was great
STaff were great. App was problematic and unnecessarily time consuming. I saw no benefit in using the app unless there was a long long line at the counter.
Truck was cleaned and sanitized and fit my needs perfectly. Employees were courteous and friendly. Thx. Ken
Follow through with confirming location the day before, instead of keeping the customer guessing after you told them the location isn't guaranteed but only the size truck.
Both gentlemen I worked with were extremely helpful and knowledgeable. I first called to inquire after looking over your website and the man I spoke with was great. He informed me he would not be there when I came in but his co-worker would be able to assist me. When I went in person, that employee confirmed everything I was told on the phone. I was shown "model" storage units and was able to choose from there. I felt no pressure to choose, which was great. Bonus was first month free, free lock and keys, first floor units, climate controlled and facility is extremely clean as well. I will definitely refer people to this storage facility.
Only complaint I would have is the smell of the inside of cab. It was maybe some sort or air freshener or cleaner it was very overwhelming and I was nauseous the entire time I was inside it.
Ryan was friendly and helpful. Only question I had was in there supposed to be a rodent box inside the unit?
Very helpful..me all my moving and storage need
Awesome experience - Ryan Lemke was extremely courteous, friendly + helpful.
I needed a vehicle on a short notice and they had one available for me. Excellent customer service. Thank you!
I understand the construction but the garage doors barely worked
Great experience! Friendly staff. Quick check-in and check-out. Clean trailer that pulled easily. Will definitely recommend this location to friends and family. Thank you!
This was the best uhaul experience I've ever had!
Great, clean new facility. Was rented a storage unit with a big beam through the middle of it, Mali got unusable. The staff was quick to change my unit. However I got a call yesterday saying I was behind on my rent. They had never taken the original unit off my account. It was quickly fixed but would have also been easily avoided. Still happy with my rental and love that it’s an indoor climate controlled environment.
I cannot think of anything that needs improving. My experiences with U-Haul have always been positive. The locations are clean, well organized; staff is friendly, knowledgeable and professional. Prices are reasonable, vehicles are maintained excellently. I appreciate the business consistency at various locations.
The manager & staff are very kind & helpful!!!
Overall a pretty good rental. A couple minor problems with the equipment.
I tried to use U-Haul's national online check-in system on my iPhone, but it is slow and buggy. I called U-haul national 800 # but no answer. I had to go inside to use the local office staff to check me in. They were excellent.
Trailer needed repair before I could use. Had to bring back t to U haul to fix. Took extra 1 1/2 hrs.
This whole experience has been a NIGHTMARE. The problem does not lie with the KENOSHA location. The problem is with the MAIN OFFICE.
It was a smooth process.
Great experience and great owner.
Great people found me a large truck at the last minute. Very friendly
Ryan had excellent customer service. The staff was very friendly and made my moving process a breeze. Will definitely recommend this location to friends and family.
I was impressed with all of the accessories available at this location. Better customer service (friendliness) would help, as the gentleman who waited on me was quite abrupt throughout our conversation. I don't know what the protocol is for vehicle inspections and Preventive Maintenance, but this truck needed a wheel alignment. Also, the tires were not all at the same pressure, which added to the rough ride.
Nothing really. A uhaul employee promptly hooked the trailer up to my truck then promptly unhooked it upon return. Could not have been easier.
Greet customer as you walk by them!
We left items out of our unit once because we no longer wanted them. When other patrons started looking through the bags, we got a phone call letting us know to be sure nothing got stole. We really appreciated that!!
Reservation was for 7am. Nobody showed up at the store until 7:20am. Several customers waiting.
Employees helpful and quick.
Super easy and reasonable rental
When leaving with the truck, my paperwork said it was at a half tank and when I was leaving I realized it was only 1/4 tank. I went back to tell them and I was told by a worker, named Frank, who was outside to just take a picture of it and it'd be taken care of when I returned the truck. Once I returned the truck, I told the worker who was checking me in about the mistake. He rudely told me I should've come right back and when I told him that I did and what Frank told me, he said that's not how I should've done it. Frank is new so he'd let it slide. Also, after I left, when I opened the back of the truck, it was dirty, dusty and full of sand or gravel or cat litter or something, so I did a quick sweep before I loaded up. When I returned the truck, that same worker came back from checking the truck and told me that I should be charged for how dirty it was.. When it was actually cleaner than I received it. Lastly, it felt like the brakes were in need of maintenance. The worker who gave me the keys was negligent with the condition of the truck and accuracy of the gas, Frank gave me incorrect instructions on how to proceed with the mistake and the worker who checked me in was rude when I wasn't at fault. Overall, it was NOT a pleasant experience.
sweep out the cargo trailers
Everyone was very helpful. So much better than the Forest Park location.
Staff thinks everything is a game or contest. They also find it fun to race/ drive wreckless in the trucks
Quick and efficient check out
I really can't think of anything to improve. I've always had good experiences in my rentals with U-Haul. The staff is friendly, helpful and knowledgeable. Check-in and check-out processes have gone smoothly and quickly. I would definitely recommend U-Haul (this location and the Kenosha 39th Avenue location)
The truck was extremely clean and sanitized. Check out and check in extremely fast, easy, and professional. Excellent service!!!
Your employees have no sense of customer service. They don't seem to have a clue about what they are doing
Sorry, I can't help you here. Keep up the excellently-run operation with friendly, knowlegeable staffers making renting and moving simple for customers like me. When you have an excellent operation like 52nd St. Kenosha, you should adveertise more. Like the Bible says, don't hide your light under a basket.
Thumbs up!
I was told, after I filled out all requested information, that a card, debit or credit was needed on file, which I gave but made sure it was understood I would be paying in cash and then I was told I have to sign a document stating my card will be drawn from if I'm late to pay, this should have been explained to me from the beginning and I submitted all my information and card information, as I wouldn't have wasted my time nor given my card information to a stranger, but while I waited in line a lady ahead of me was making a late payment and the uhaul employee said nothing about drawing funds from her account and said to her that he was waiving her late fees as if she didn't have a card on file. Just a terrible experience and seemed discriminatory.
Long wait to return dolly. Only two employees
Ryan gave me 2 choices of units. He took to them. Explained the access card and hours.
All the staff there were extremely welcoming amazong customer service!
Keep up the consistent good customer service. Appreciated
The manager is very polite, & was helpful when I selected my storage unit. All the other staff are very nice.
I towed a pickup truck behind a 26 foot truck from Wisconsin to Texas. Part way through the trip while stopping for gas I noticed that the straps that hold down the front wheels had come off so the only thing holding my pickup to the carrier was the emergency chains under the truck, WOW, fortunately I was able to restrap the wheels down and had no further issues with the straps for the rest of the trip.
We’re thrilled to have such a first-class facility available to us. Very impressed with the whole operation. Ryan Lemke was exceptionally nice.
Justin at the Uhaul on 52nd st in Kenosha was a tremendous help & made it stress free.
Every one that worked was very friendly and was willing to help out.
I love that you guys have climent control. It made the move much easier and comfortable.
Staff very helpful very friendly. Facility well lit very clean. The best UHaul I have ever been to. Would highly recommend this place.
So easy to get set up and the staff was really helpful and friendly.
Both employees were very helpful and knowledgeable. They’re really are people friendly! Our storage area is clean as well as the building. Easy access! Will use Uhaul as our storage as needed and anytime in the future!! Huge thanks to the employees for all your help!!😎
Everyone was so friendly and a big help to me. I will be sending everyone know there for their storage needs. Keep up the awesome job.
Very simple. Rental process took all of ten minutes. Nice friendly staff. Was happy to see the model of the various sizes right in the rental office. I would recommend this facility to friends.
The employee that helped us get our storage unit and return our truck was extremely professional and helpful! I will definitely do my business wth them for any future moves.
U-haul, you have an excellent staff who work here. Very friendly and wllling to make sure customer is satisfied and informed. Great job.
Extremely helpful, knowledgeable, and friendly.
Great experience. The staff is very friendly and helpful. It’s my first storage unit and they walked me through the whole process. I love the security access they have set up
The only thing I would suggest is to place better signs stating where room numbers are. When I moved in, I could not open the map and it took a bit to figure out the numbering system. Overall, very nice place!
Best U-Haul place in town
U-Haul is my first choice
Other than the persons that went in there and plundered through our things on camera it was fine,
Having indoor climate control storage in Kenosha, WI was q genius idea!
Love to be able to enter at any time during day. Very convenient for me and glad the servive was available.
The man who helped was AWESOME. Really courteous, and super accommodating. He was the only person working. It was a Saturday afternoon everyone dropping off trucks and he did it w/ a smile for all.
I love the automatic entrance doors formy truck can ingresess the facilities
Great customer service and their prices don't change.
Used a car trailer to hall a car, both places were very clean and helpful, unfortunately the trailer ended up with a flat tire but they were extremely helpful to get me help. Outstanding service!
Wasn’t informed that there would be limited access hours due to construction until signing the papers Had 1 1/2 hours to fill and empty my storage because of the inconvenient hours due to construction
Very helpful staff. I am glad I went through U Haul.
Customer Service was very good.
delivery perfect. Called to keep me informed about delivery and pickup time for the boxes.
