Good people
CHARLES C. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Kenosha
Testimonials From Recent Customers
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Skip R.You'll did a very excellent job very friendly and working with your customers really. well I thank you.
marsha P.The only thing was the truck was suppose to have dollie and it didn't.
DARLENE K.Very efficient. People there were really nice. They know how tough moving can be and they made this end of the deal as easy as possible.
James H.Awesome staff!! The two times I've rented from here recently, they have been funny and kind and the experience has been so easy.
Micah E.The only problem I had the truck was full of gas and I was told it would be.
Tiwanda C.All was good. Quick, friendly service much appreciated.
Steven S.Great service. I usually deal with Ryan and always get great friendly service.
David E.If it got any better I leave my girlfriend for Uhaul. Kidding. Sort of. The motorcycle trailer was very nice. The video tutorial on loading it properly was very helpful.
Chris H.N/a
Deandrea D. | First ImpressionsLeroy and the staff at the Kenosha Uhaul are amazing. They have been so helpful. Their customer service is top tier. They are friendly and kind. If their is an award for the best Uhaul, they should receive it.
Frank M. | First ImpressionsWarn them that new pickups are made for big/tall people.
Leigh B.The guy who helped me (forgot his name) was super helpful and made the entire pickup and drop off very easy and efficient. He made sure all questions were answered and wanted to be sure everything was as expected when dropped off. Good customer service.
Mike S.N/C
lorenzo W.Fast and efficient
jason P.Bueno
Jose G.Everyone was very professional, helpful and kind. I can't say enough about my experience with all the Uhaul employees etc etc.
DAVID D.Justin Peak went above and beyond when hooking up the trailer! What a fine young man! ¡Gracias!
Joseph F.Nothing the staff were great.
Dale L.RADIO DID NOT WORK STEERING WHEEL HAD TO MUCH PLAY
Daniel W.Everything was excellent!!
Jered P.Servicio al cliente de excelencia.
Andrew S.For one nowhere online does it say I will need to fill the tank back up and put in gas. That would have been nice to know beforehand or I may have chosen an alternative by the time I found out we had already finished everything. Another thing is they didn't give us the truck at a full Tank which makes it very hard for us to know how much has to put in and the gas prices they are I can't afford to put extra gas in the truck. I called to speak to an employee and they were very rude and the one I dealt with at drop off was rude to my husband as well.
Rebecca Z.They did not inspect the tires, upon arrival in GA one tire was real low and completely bald and he mentioned that i was lucky to make it all the way without getting a flat!
Pier L.Stunningly kind, helpful and considerate. No words suffice Thank You!
Dawn S.Nothing! Had the best experience from check in to drop off. Quick and efficient
Thomas S.I probably get 3-6 U-Haul visits in a year. And EACH and every time Mr Lemke on 52nd is the ONLY U-Haul location I'll go to. Followed him from 39th and will continue to do so. Amazing support. Helpful. Friendly. Nice people. All around great experience. I've found your trailers more beneficial for me to use over buying my own. Even averaging 5 uses a year.
ANTHONY B.1/4 tank of gas on ticket but 1/8th of actual gas. I had to get gas before I reached my destination. Terrible gas experience.
Toby T.Staff very friendly and professional. Was a pleasure doing buisness. Thank u.
AMARJIT B.Excellent service
frank W.Excellent service and value
gregory P.Well I thought I had storage at this location but they were filled up
Charles E.There was gravel on the trailer from a previous rental and one of the marker lights was not working. The check out service was great. The location is super nice. I love the self check in, it works so nicely.
John D.I wouldn't change a thing, always a pleasure renting from this location.
Glenn W.The guy who signed me in was very disrespectful. I asked him if he would go with me to the truck and go over a few things. He made me feel like I was an idiot for asking.
Joseph R.All the staff that I interacted with were pleasant and helpful. Thank you for making a stressful day much easier!
Emily M.in & out 5 mins
GERALD G.Guys did a great job and it was a pleasure working with this team!
Michael P.My bill was $85. Not the vibes.
Jade R.Reserving was a snap. Pickup was fast and easy. Truck was great . Return was fast and simple. What is not to like ? Oh, and staff was very friendly too!
Jeff D.Excellent on-site Customer service
John M.The wait to pick up was longer than expected. Vehicle was actually dirty on the outside, mirrors were dirty, steering wheel was dirty.
Robert M.My whole experience was so smooth and easy I cannot think of anything:) I will definitely come back when I need help in the future.
James B.Never received final payment receipt.
Robert B.The young lady allowed me to joke around with her. And the young man went and got the van for me and drove it to the front of the building . When I arrived back, the same young man was ready and waiting for me before I got out of the van. The last time we rented a vehicle from here, it was NOT good. Those men had us walk to the farthest point of the lot, get the truck and drive it up before leaving. Completely different experiences. Very satisfied with this new experience.
Michel A.The app for returning after hours was PAINFULLY slow. I spent 10 minutes standing outside waiting for a single photo to load. I finally drove away and waited for the pages to slowly load. I was HOME before it completed the drop off. Had full battery and good signal. Please improve website.
Eric K.See above comments.
Aaron D.Great service! Courteous staff
Kelly M.quick and they did all the work.
JESSE F.Seemed okay, but I never got a receipt as I was told it would be emailed to be me - it never was
James J.Just keep everything the way you do it now. Thank you,
PAUL J.Everything was great. The on-line registration was easy and the service was timely and friendly.
Robert E.The website for online check-in and after hours return was NOT working which was very frustrating.
Ashley S.Alan was also extremely excellent, in and out in 15 min also, very pleased.
wayne K.No improvement needed. We were met by an extremely courteous employee for drop off before we even entered the building. Very smooth and quick drop off.
Mark S.Great service and prices
Jeryale G.I really like the staff lady I want to say Marie is her name she was friendly and she really help me out I enjoyed her she definitely needs a recommendation or a raise..
Jewel W. | First ImpressionsFrom day 1 The owner and Staff were excellent, informative. friendly and so very helpful . I was very concern over finding a place to store some of my moms furniture after she passed, the professional and kind staff made it easy Thank you all once again
Nannette M. | Overall ExperienceWhen it came to closing out the storage facility didn't make sense to keep cards that I would no longer have a need for or have access too at all. I would think something like this would be a companies saver to have customer return the access cards giving the customer satisfaction that they weren't going to be charged again along with the fact the card could be reused again for another customer. Just some food for thought I guess.
angela p. | Overall Experience10 STARS all the way from arrival to departure. The UHAUL personnel at this facility are 2nd to none. Outstanding professionalism, courtesy and all around know what they are doing. I will highly recommend UHAUL to anybody on the move. Thank you, Leonard Beams
Leonard B. | Overall ExperienceRyan is VERY nice & Helpful Excellent Customer Service
Mariah M. | First ImpressionsStaff was very helpful and unit was easy to get to.
Rebecca M. | Overall ExperienceHad a reservation for a smaller unit but was given up a day b4 I was to move my stuff in. Not happy about paying more for a larger unit I don't need. Other then that great service
thomas n. | First ImpressionsThe staff here is amazing,great experience with them!!!!!
Peggy A. | Overall ExperienceEmployees were helpful.
Melanie B. | Overall ExperienceVery kind service and very reasonable and great promotional offer
PAUL E. | First ImpressionsWonderful service
Tomikia R. | Overall ExperienceWonder workers very nice to the customers
Rose B. | Overall ExperienceConvenient, secure & easy access. Thank you
Kristopher C. | First ImpressionsThe service was excellent and I greatly appreciate you guys
MYRON N. | Overall ExperienceFriendly courteous .
Carrie S. | Online Move InThank you for all of your help. I can not explain how much help your boss was to me in my current position. God bless you.
CHRISTINA B. | Overall ExperienceAccommodating
JEANETTA S. | First ImpressionsStaff is and has always been friendly, helpful and knowledgeable. Would highly recommend to anyone looking for storage or moving assistance.
NELSON D. | First ImpressionsThe only problem we had was the door in the back of the trailer would stick and it was very difficult to pull down.
DENISE H. | Overall ExperienceVery helpful and honest about servers was very pleased with the young man who help me
olga r. | First ImpressionsI was disappointed on arrival to find that the 5x10 unit I reserved was not available and I had to settle for a 5x8 at a $30 higher price. That makes your "reservation" system a joke. The agent would not budge from his position. This was a breach of contract.
jim k. | First ImpressionsGreat team members you have.
Derek G. | First ImpressionsFriendly staff, very clean location , excellent service and location.
celia t. | Overall ExperienceRyan is a very great guy and i would definitely recommend this to my family and friends
JOSETTLEEN M. | Overall ExperienceStaff is helpful
Muhammad Y. | Overall ExperienceGreat temperature controlled storage. Priced reasonably. Met our needs
Michael C. | Overall ExperienceI wanted a smaller unit but couldn't get it. It was all good
Odessa L. | Overall ExperienceVery satisfied
DIANE M. | First ImpressionsI am very please with the service and how easy the unit was to move my items in and out first time I ever use the storage unit
Carol G. | Overall ExperienceGreat GM at this location! Worked with me to accomplish all of my needs! Excellent…
Stanley W. | Overall ExperienceMy salesman was most helpful! Jason( ?) mot sure of his name but extremely knowledgeable! Pleasant experience!
Janet H. | First ImpressionsEvery time I visit the facility I simply feel a sense of concern and friendliness. The staff go above and beyond meeting my concerns and, I've witnessed the staff doing the same for other customers. Mr. Ryan is a DYNAMIC leader and, he's certainly well rehearsed within the role he portrays. Herbert B.
herbert b. | First Impressionswe would gladly use this facility again for future storage needs!
SHARON L. | Overall ExperienceManager Ryan at the konsha office in Wisconsin is awesome as well as the rest of his staff always friendly and helpful
Verna M. | First ImpressionsVery happy, let time speak for itself.
ANTONIO G. | First ImpressionsI am a retired medical sales person. The experience was flawless, safe and very comfortable! The price is very reasonable as well!! The staff is available if needed and very helpful. The location is ideal!!
JACK M. | Online Move InThe customer service is always above and beyond, the whole facility is kept up
Saul A. | Overall ExperienceThe staff at the customer service desk lose her job very well they were courteous friendly and very polite it’s an outer to walk into a place and that you are greeted what’s a friendly person who is willing to help you
Carol G. | First ImpressionsI rented a truck and a storage unit, I was attend by the manager Ryan, great greeting, smile, he inform me complete about the all processs, very informative and welcoming and staff also give a lot of help. Unit clean and fit everything nicely, I highly recommend it.
Dianne P. | First ImpressionsWe got a storage unit and went to put our stuff inside storage and our lock was gone and we couldn't access the storage.
KELLY D. | First ImpressionsThe hours allowed to access storage are As are limited
Roger G. | First ImpressionsThe two gentlemen working in the office were very nice and helpful. Both of them were great at answering any questions I had. The truck I used was clean and the storage I'm renting out was also clean. The storage unit even came with its own set of lock and keys, which I was not expecting. You can pull your car or truck into the storage area, which makes it easier to unload. There are dollies ready for use as well. All in all, it was a fast, clean, and friendly experience!
Alexis A. | First ImpressionsExcellent all around. I will definitely recommend this place and I will be back if I ever need storage again.
Stacy H. | Overall ExperienceI have been renting from Uhaul for many year's and have alway's been more than satisfied. Now with the storage rental's on top of truck rental's I find Uhaul even more convenient.
Natalie P. | Overall ExperienceStaff was pleasant and very helpful. Thanks Justin!!!
FORREST W. | Overall ExperienceNot very comforting giving your billing information over phone and finding out noone knows where my reserved units are day of move and confirmation number they can't locate in system. Ron was helpful in getting me in 2 units, but then getting emails about payment coming out for mystery units noone can find to then getting a call stating that I never checked into my 3rd unit....I never had a 3rd Unit. The confusion they all had, time spent by me calling and trying to rectify, and rushing to empty before they possibly billed me for 4-5 units was stressful. Staff needs to be trained better and the access and communication between different Uhaul facilities in area needs to be reviewed. Ron was helpful however and when I would deal with him I felt like he was knowledgeable and I could take his word, everyone else would come in after and confuse situation.
DONNA J. | Overall ExperienceUnlike a competitor that I had planned on going to until they made the process so challenging, my interaction with the staff at U-Haul was seamless, easy, and stress free. Additionally, I wasn't dinged for all kinds of extra charges, i.e., lock, admin fee, etc. I am incredibly impressed with the customer service and actually am glad that the competitor made it so difficult for me that I wound up canceling my reservation with them so that I could rent storage from U-Haul. The unit is clean, well lit, and has plenty of security thereby allowing me to feel safe storing my personal contents on-site..
judy f. | First ImpressionsI forgot the guys name that rang me up and showed me around, but he was very friendly and help.
Ruben F. | First ImpressionsOriginally had a 5x5x10 unit and had to expand to a 10x10x10 unit. Moving carts were readily available and didn't have any issues with the move. I completed the task in about 30 minutes. Units are brand new and very clean.
Randy J. | Overall Experience