The rear door was hard to get up, and the pulleys appeared to be off-track. It got stuck in the â€œupâ€ position, and took many, many minutes to get it down. Gas gauge amount they had was 1/4 more than was present, and had to have that rectified prior to leaving. Checking engine light was on, but they weren't concerned with it. We were only doing a 20ish mile round trip, so we weren't too concerned about it. The actual office is good, and employees were friendly and easy to work with. I just think we got stuck with a rough truck. We will return if the need arises.Daniel C.
Customer Reviews for U-Haul Moving & Storage of Karns
Knoxville, TN 37931
(Next to Beaver's Dough-Joe Donut Shop)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Keep doing what you are doing. Pleasant efficient issue free service.Larry B.
El cliente no dejó un comentario.Virgil H.
El cliente no dejó un comentario.Cecile H.
Wonderful customer service!Luke R.
El cliente no dejó un comentario.Brittney C.
I have rented from UHaul for many years and the location in Karns TN is the best location.Rose C.
Extraordinario servicio al clienteRose C.
Wonderful staff and wonderful locationEdward B.
We reserved a 15 ft truck over a month ago at the Kingston Pike location. We got a call the day before pickup that they didn't have a 15 ft, but we could pick up a 20 ft at this location (30 minutes out of our way). When we arrived, they had given our 20 foot truck to someone else and only had a 26 ft available. It doesn't sound like much but the driving experience is very different than a 15 ft. or even a 20 ft. We had no choice but to take it but we were very disappointed in the reservation process of Uhaul.John B.
El cliente no dejó un comentario.David W.
El cliente no dejó un comentario.George S.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.Brandon S.
Drop-off was much easier than pick-up for sure!Chris E.
El cliente no dejó un comentario.larry L.
El cliente no dejó un comentario.oliver L.
Person that helped me was obviously in a mood due to supposedly being all booked out of trucks. Offered me a larger truck then appeared annoyed that I didn't want it and was then on kind of rude. I pay you my money but you get rude? Won't go back to that location.timothy S.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.Jacob P.
El cliente no dejó un comentario.John W.
Facility must be understaffed. Had to wait awhile to be checked in. Would like to have had someone at equipment return but no one showed up so I had to do the online return.Roland T.
Continue the outstanding pick up and drop off process. The staff was very efficient, professional, and friendly when I picked the trailer up and when I dropped it off. This is a newer location/facility and will be my go to location in the future when I need U-Haul products.Charles S.
El cliente no dejó un comentario.DANIEL H.
El cliente no dejó un comentario.Louis C.
Never received email receipt that was promised.William B.
Rikki was very helpful and efficient.Randall L.
Great staff. I checked in with Landon and checked out with Gavin. Both did a great job. Professional and wanted to give good customer service.Thomas M.
VERY DISAPPOINTED BY A NEGATIVE RESPONSE TO HAVING MY BOXES DELIVERED TO MY NEW ADDRESS. YOUR SLOGANS ARE â€œPICK UP ANYWHERE, DELIVER ANYWHERE â€œ and â€œWE CAN HELP YOU MOVEâ€ but â€œNOT TO ONEIDA TNâ€ IT SEEMS. WE WILL NEVER USE U-HAUL FOR ANYTHING AGAIN AND WE WILL WARN OUR FRIENDS A FAMILY ABOUT OUR HORRIBLE EXPERIENCE. HOPE YOU HAVE A WONDERFUL DAY.Deborah M.
El cliente no dejó un comentario.STEPHEN M.
El cliente no dejó un comentario.Allen L.
Great location and staff is always very helpfulRose C.
Box arrived 48 hours late but everything was intactKeith H.
El cliente no dejó un comentario.Robert K.
El cliente no dejó un comentario.JOHN M.
El cliente no dejó un comentario.LAURA N.
Extremely bad service. they lost our U-box for a full month, claimed we didn't have one, and we definitely did. our entire house was inside the u-box. finally they found it, no one ever apologized. Then they overcharged us $80. I will NEVER use this again. worst customer service of my life. The manager Tony is rude and extremely unhelpful.Hayden C.
Excellent customer servicedarwin J.
El cliente no dejó un comentario.FREDERICK O.
Had a great experience 👍James U.
El cliente no dejó un comentario.Andrea C.
I've used Uhaul for all my moves. The storage facility was immaculate. The staff including Tony the owner were very inviting and friendly. I can't say enough about this facility and the people that work there. They are the meaning of customer service. I will beRecommending them to everyone.Tamali S. | Overall Experience
Mobile phone confirmation for pickup and drop off did not work at all.Brandon H.
There is nothing to improve that I could see. Your staff was AMAZING. The vehicle was clean and ran great. Overall great experience.Preston W.
I can't say enough about this location. It's a new location and is very clean and the staff are very helpful.Rose C.
El cliente no dejó un comentario.Stephen H.
El cliente no dejó un comentario.Stanley A. | Overall Experience
Brand new place. Employees still learning the ropes, but very enthusiastic about helping. Rented a trailer as well. Super smooth.Paul K. | Overall Experience
El cliente no dejó un comentario.Martha K.
El cliente no dejó un comentario.Armond B. | First Impressions
El cliente no dejó un comentario.Jared T.
The online registration process was misleading. There were 5 more steps to do after I arrived to pickup. Put the whole process, including the 'pick two' options that require calling people, up front so that it doesn't delay everything. It took me an extra 30 minutes of waiting just because it didnt indicate anything about was needed until after I arrived.Bill P.
El cliente no dejó un comentario.David B.
When I returned the truck I was charge double what we paid at pick up because I went 10 miles over the estimated miles that we gave at pick up! I will never do that again!!! And I returned the truck with more gas in it than what they gave me to start my move with!!!!Vanessa W.
The only thing was that I didn't get the storage unit close by where I wanted it. I had to go far away. Gas is too expensive right now. TyKimberly N. | First Impressions
El cliente no dejó un comentario.Andrew R. | First Impressions
Helpful and professionalTim F.
Friendliest people I've ever rented from, hands down.Marcus M.
Was the wrong truck it was supposed to be a 20ft but was given a 26 ftIsacc C.
The best Uhaul location. My family has always used Uhaul company. This time was the experience that we had. I will highly recommend this location.Regina W.
El cliente no dejó un comentario.Sharon B. | First Impressions
El cliente no dejó un comentario.HAROLD F.
Quick efficient, great priceVICTORIA P.
Nothing. It was better than expected.Leisa L.
Have someone at the counter/answering the phone. It took 15 mins of walking around the building trying to find an employee to get the keys. Very poor customer service.Ashley L.
El cliente no dejó un comentario.BILLY H.
First time renting a truck. Reservation was easy. Truck was ready when I arrived. Truck worked fine. Return was simple, even after hours.Jason S.
El cliente no dejó un comentario.ROBERT W.
Unknown on good arriving safely as we haven't unpacked yetveronica H.
Rikki was very helpful. She even helped us back in the truck and trailer.STEPHEN T. | First Impressions
El cliente no dejó un comentario.RITA S.
They listened to our issues and complaints. They helped us and apologized numerous times for the inconvenience of the trip we went on. They weee great to deal with at the end of a long trip.Jeremy S.
The owner seems very rude to his employees and he shows it in front of customers. It makes it very awkward. Otherwise the location is great.BRANDON K.
Very helpful. New and clean storage areaRose C. | First Impressions
El cliente no dejó un comentario.DERICK P.
Very friendly and helpful staff!Roland T.
This was our second pick up location the first one on clinto hwy didnt have our truck and was sending us to the farragut location for a not wanted bigger truck, but i called in to customer service and she found the one in karns. Karns was excellent clinton hwy was zero startsDOUGLAS K.
El cliente no dejó un comentario.DAVID M.
Didn't have the equipment in stock that we reserved.ANDREW F.
It was convenient, was very clean, and Tony was friendlyMARIE W. | First Impressions
El cliente no dejó un comentario.BRADLEY K. | First Impressions
Very impressed and pleased with my experience, both in renting a U-Haul truck and new storage space.RYAN G. | First Impressions
We was so happy to have someone to talk with. So many has gone to doing it online and we didn't want to do it that way. Thanks for great employee and really customer service.Daniel L. | First Impressions
The nicest staff and most impressive store I've ever seen.DANIEL C.
El cliente no dejó un comentario.Stephen H. | First Impressions
El cliente no dejó un comentario.EDWARD C.
El cliente no dejó un comentario.KATRINA K.
Very nice facility. Having the use of carts elevator etc. makes moving things to storage very easySandra R. | First Impressions
Fast and friendly staff, the facility is clean and neat. 5 star easyLEECHAO V.
El cliente no dejó un comentario.TABITHA S.
The only reason I'm giving it an average is because I had to spend quite a bit of time outside taking lots of pictures of the damage because your app automatically says that it's in perfect shape and we are responsible for taking pictures and uploading them into your site to document... However, the pictures from my phone were not being accepted as uploading and we could not get that to happen with your application so I had to have the manager come out and put stickers all over the damage around the truck which took at least 40 minutes... That put me behind and it was very cold that day so I wasn't thrilled to do that but the people working there were very nice... The trailer I received was bigger than the one I had been told I was getting and I had been sent down there because the equipment that I ordered was not available at my assigned pickup location.LORI G.
El cliente no dejó un comentario.Alexander G.
El cliente no dejó un comentario.Sharon F. | Overall Experience
El cliente no dejó un comentario.LILA P.
El cliente no dejó un comentario.Marsha M.
Everyone at the Alcoa and Karn locations were very helpful and went above and beyond for me. Special thanks to John @Alcoa, Tony @ Karn and a very special thanks to Trevis @ Alcoa. I left feeling like I made new friends.Tina T. | First Impressions
I will always use uhaul for storage….they do a excellent job in every wayDeborah J. | First Impressions
El cliente no dejó un comentario.john p. | Overall Experience
El cliente no dejó un comentario.JOSEPH S.
Tony was helpful and accommodatingCullen C. | First Impressions
Staff needs to be attentive and politeCULLEN C.
El cliente no dejó un comentario.joyce V.
Ramps on the vehicle transport came out twice. The bottom of the ramps were ground down so it was not the first time. They need a safety chain.JAMES L.
El cliente no dejó un comentario.HERMES C.
El cliente no dejó un comentario.Spencer L.
El cliente no dejó un comentario.Jennifer H. | Overall Experience
El cliente no dejó un comentario.John T.
El cliente no dejó un comentario.FREDERICK H.
Excellent customer service, would highly recommend for anyone doing they’re storage!!Landon V. | Overall Experience
El cliente no dejó un comentario.Juan C.
Although the rental cost for the truck was very expensive and even more if I rented on a Saturday, my preferred day, it drove very well. The staff at the Karns location was very helpful and the unit conveniently accessible and clean.Eric G. | First Impressions
Everyone was incredibly helpfulKimberly D. | Overall Experience
El cliente no dejó un comentario.eileen b. | Overall Experience
Improve follow through and customer service. We made a reservation two weeks in advance but our truck was not available on pick up date. We were given a truck that was way too big and couldn't even get it in our neighborhood so we had to move furniture almost half a block by hand. We were way overcharged based on what we were quoted. The person we dropped off to was very nice though.BRANDON K.
El cliente no dejó un comentario.Humberto G.
El cliente no dejó un comentario.Sharon F. | First Impressions
Mr Tony of Uhaul Storage of Karns was fantastic, very helpful, professional and courteous. I will be recommending this particular storage place to everyone!TYLER Y. | Overall Experience
Everyone was very nice and helpful. Tony went above and beyond. It's a little out of the way for me but it was worth it for the customer service experience.MARTINA M. | First Impressions
El cliente no dejó un comentario.SCOTT M.
Exceptional customer service. Very helpful and friendly! Facility is new, very well laid out and clean.ROBERT B. | First Impressions
I had an issue at a different location where the storage unit I had been assigned was double booked and we didn't realize until we pulled in to move in my stuff after hours. From what I understood, it was just a computer issue. Although it was inconvenient, it happens to anybody who works with any kind of computer system, so I wasn't too upset. I went back to that one the next morning and they actually didn't have any more units in the size I needed, so they sent me to this store. The gentleman that helped(I didn't catch his name but he was life saver!!!) me went above and beyond to help accommodate me because of the mix up. Super super super appreciative of all of his help! Excellent customer service!!!ANNAMAREE P. | First Impressions
El cliente no dejó un comentario.Andrea L. | First Impressions
El cliente no dejó un comentario.Larry S.
El cliente no dejó un comentario.Jennifer H. | First Impressions
El cliente no dejó un comentario.STARLA D.
Not having to do so many pictures. That was a real pain.NANCY W.
Refund my money owed to me a bit quickerTimothy H.
El cliente no dejó un comentario.Kimberly D. | First Impressions
El cliente no dejó un comentario.VICTOR C. | First Impressions
Very knowledgeable and accommodating.John P.
El cliente no dejó un comentario.NANTAMBUIKENNA C.
El cliente no dejó un comentario.MITZI H.
Servicios adicionales en esta ubicación
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