Customer Reviews for U-Haul Moving & Storage of Kankakee

586 comentarios

1200 N Kennedy Dr   Kankakee, IL 60901

(815) 401-1301

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(815) 401-1301

1200 N Kennedy Dr
Kankakee, IL 60901

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Willie T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Macy G.  |  First Impressions 
Clasificación:
5.0

Super fast and easy, will use again.

DANIEL E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

Last minute rental, they had what I needed on a short notice.

ANGELICA G. 
Clasificación:
5.0

I would recommend this service to anyone the service is phenomenal it only took about 7 minutes to get the unit

Maqueta M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph A. 
Clasificación:
5.0

Employees were courteous and efficient. Truck wasn't great. Old and a/c barely worked. Overall got the job done.

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARLIN M. 
Clasificación:
5.0

Truck was clean but the steering is awful on the unit I drove. Lucky not to have an accident. The app for truck dropoff did not work and would not let me sign in, hence causing the $20 fee. The app worked fine at home but by then, the session had already expired and said my truck was dropped off and I was unable to complete the dropoff. The young lady who checked me in was great, very friendly and helpful and speedy. Check in was great, but I am disappointed in the app not letting me sign in causing the extra fee.

Stephen D. 
Clasificación:
5.0

Staff was helpful and had all equipment ready for pickup. Appreciated ability to drop off after store hours.

Stacy G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA N. 
Clasificación:
5.0

The manager is extremely knowledgeable and very efficient. The facilities are top notch from cleanliness to security. The distance to my unit from the entrance is excessive. There needs to be a way to bring the unit to the entrance.

Wesley S.  |  First Impressions 
Clasificación:
5.0

Great service on both ends of our move!

AARON T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
5.0

Very friendly people

THOMAS F. 
Clasificación:
4.0

El cliente no dejó un comentario.

James E.  |  Overall Experience 
Clasificación:
5.0

Nothing! Everything was in order. The girl working that morning was flooded with customers and I was in and out in 5 minutes! Would definitely use this location again.

Jerome S. 
Clasificación:
5.0

Fantastic!

BRANDON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE K. 
Clasificación:
3.0

El cliente no dejó un comentario.

BAILEY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACHARY R. 
Clasificación:
5.0

Always greeted by staff, always so helpful! Great staff! Always highly recommend UHaul

ann s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARLON T. 
Clasificación:
4.0

I returned it at 7:30 Saturday the 10th just wondering if I get any credit or not

GEORGE S. 
Clasificación:
1.0

I rented the truck from Crete and the unit in Kankakee. The first unit didn't have a lock inside and the manager said she puts them in there "when she gets to it." The lock SHOULD have been there already, not when it's convenient for the manager. When I arrived the open sign was on at the office, but they were closed. We had to figure out the keypads on our own. The people that answer when the manager has her calls forwarded can help with nothing when called, all they do is apologize. The managers number is listed as an "emergency contact" on the keypad, but it gets forwarded to the "I'm sorry" crew. Horrible customer service! We walked away from the first unit and had to rerent the truck. The next morning I call the location and that's when I was told the lock is put there when convenient for her. She switched me to a different, larger unit that DIDNT HAVE 24 HOUR ACCESS. I found this out as I'm standing at the door at midnight with the people that helped me move the large furniture that was in the truck and am denied access to my unit, and when I call the emergency number I get the "I'm sorry" representatives. Now I have a truck full of heavy furniture that was supposed to be returned to the Crete location, that they had already booked out for another person the next morning at 10 AM, with no access to my unit and no way of getting my helpers back at 5 AM when they open. I am forced to carry over the truck into the next day, that messes up the next customers reservation, and I'm guessing by how helpful the customer service representative was (sarcasm) the email that she said she sent to the general manager probably didn't explain this whole situation. I am trying to move three children and all of our belongings and had very limited time with the people that were helping me move. "I'm sorry" is not what someone wants to hear when they're standing outside of a storage unit that was supposed to be 24 hour access with a house full of their belongings at midnight. I will be calling the location in the morning, as well as the Crete location to explain again what happened and to sort out what the charges will be due, considering all the extra mileage and day added because of these mistakes on U-Haul's part.

Katherine R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON W. 
Clasificación:
5.0

brian at the desk was fabulous to get me into a vehicle and on the road, great service!

albert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
5.0

The manager of the location was great! She took care of everything. She went above and beyond to get us on the road.

MICHELE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGUEL G. 
Clasificación:
1.0

You are GROSSLEY OVERPRICED!

T and I I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam B. 
Clasificación:
3.0

Fix the Hugh pot holes in the parking lot , about lost a tire in one of them, or better lighting to see them , other than that the trailer we rented worked well

DARRYL M. 
Clasificación:
5.0

There was an warning indicator about oxygen sensor defect and just let the customer know in advance.

MYINT O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ava K. 
Clasificación:
5.0

DANA was helpful, professional and very efficient to work with. She made it easy to rent the truck and to find a rental storage unit. The first month free was very helpful in deciding where to store everything.

Savannah G.  |  First Impressions 
Clasificación:
5.0

Dana and her crew are doing a great job!

DENIS B. 
Clasificación:
5.0

Uhaul of Kankakee was great. My issue was with corporate. I reserved a uhaul online in Kankakee, but I was told two days before that we would have to pick up in Watseka 30 miles away. I called again 24hrs before pickup and got moved back to Kankakee where there were tons of trucks. Terrible service from corporate. Again, Uhaul of Kankakee was awesome.

CRAIG L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Latonjanette R. 
Clasificación:
5.0

Professional and courteous people. Highly recommend!

PATRICK W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB E. 
Clasificación:
5.0

I realize everyone is short staffed right now and this location is actively hiring, but they really need more help.

LIANA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick L. 
Clasificación:
5.0

The staff at the Kankakee location was super accommodating!

JEFFREY H. 
Clasificación:
5.0

Nothing the service, and commuication was just fine

KRYSTAL G. 
Clasificación:
5.0

GM IS AWESOME SHE IS A TRUE LEADER VERY CONSIDERATE. FINALLY AND ORGANIZATION THAT PUT THE RIGHT PERSON IN THE RIGHT POSITION. I CAN TELL SHE TAKES CARE OF HER EMPLOYEES AND CUSTOMERS. KEEP UP THE GOOD WORK AND CONTINUE TO STAND ON YOUR MORALES,VALUES AND BELIEFS.

TRAVIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas H. 
Clasificación:
5.0

The woman working the location when I dropped it off was very friendly and great customer service! Would highly recommend due to her services.

STEPHANIE M. 
Clasificación:
5.0

We had a big problem. When the Ubox arrived at the facility where we were sending it we got a call that they found our box open and things on the ground. The lock was off, door open... They said we came to pick up something. I asked if they checked licenses for proof of ID and was told they did. Well we did not go and open it = the facility had two boxes and the other customer opened our box by mistake and left the door open and things on the ground. Nothing was taken but I am very disappointed. The customer was not taken to their box but sent to the general area. I was told that there was security so no one could open your box. Somehow the other customer opened our box without anyone stopping them. Then they opened their box got what they needed and left without saying anything. As a worker was closing up they noticed the open door and called us. Yes they watched their security tape but I expected them to make sure if a customer came in that they would be monitored. That they were sent to the correct box. That if other boxes were around they would monitor what was happening. This was not the case. The customer just went in without being monitored. Luckily nothing was missing but it was scary until we emptied our box after delivery and made sure that nothing was missing. I feel that the facility was lax with their security. Being told not to worry it is all being taped was not a reassurance. No one checked to see that the customer went to the correct box and only had access to their box. Up to that point, the service was excellent, Our items arrived in great shape. Overall it was a great experience until a stranger opened our box.

GWENDOLYN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRETT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

james w.  |  Overall Experience 
Clasificación:
5.0

I rent from there roughly once a month, The manager there really hustles and is polite and she always remembers my name.

JOSEPH L. 
Clasificación:
5.0

I will tell you why you should consider Penske. Make sure you get the correct truck size you need from uhaul. I wasn't sure, guessed too small, and had to make 2 trips. Because of this, I would have been better off not even caring about my budget. They ended up charging me because I had to make 2 trips and couldn't fit all of my things in 1. I think this is a ridiculous policy to not consider people might have to make more than one trip. I used Penske last time and would probably recommend them first due to this. Consider Penske or some other rental truck company, just saying.

Carrie L. 
Clasificación:
5.0

Nada

KIRA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMY R. 
Clasificación:
5.0

no improvement necessary...classy, pleasant, professional

GEORGE S. 
Clasificación:
5.0

Really appreciate the manager helping make the experience an overall great one. She was very helpful and accommodating for what started out as a stressful situation with another uhaul dealer location. Thanks again for all of your help! We will be back for future needs.

MELISSA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD T. 
Clasificación:
5.0

Best service I've ever had. The manager at this location she was phenomenal. She should be the one training all uhaul managers how to run a store.

JOHN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHANIE M. 
Clasificación:
5.0

After setting up the account for the storage, we also set up a one way truck rental from Carbondale to Kankakee and received an email for a free month. Manager Dana was very helpful in making sure we could still receive the month free. At time of move in, Steve was also extremely helpful with the way the facility works and locating our locker as well as the truck return. Excellent customer service all around.

Michelle W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Toretha M. 
Clasificación:
3.0

El cliente no dejó un comentario.

DARRYL M. 
Clasificación:
4.0

The vehicle I rented has loud noise. While driving, not able to listen to the person talking while he was sitting next to me. I used it for 3 hours and got Sevier Headache because of that noise. Equipment Maintenance was really Bad and not acceptable.

HARACHAND G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY D. 
Clasificación:
5.0

For the online check in, it needs to state gas needs to be returned with same amount and with what type of gas. I was not aware and was scared of putting gas in the truck not knowing what type to put in. But overall everything else was great!

Alyson H. 
Clasificación:
5.0

El cliente no dejó un comentario.

EPHESIAN D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill B. 
Clasificación:
5.0

Excellent service, very helpful

Alan S. 
Clasificación:
5.0

A very pleasant experience and Justin and Dana were super!

SCOTT L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael O. 
Clasificación:
3.0

Sometimes a male worker would be rude when I would call. I asked to have a manager call me regarding his behavior never got called.

Patricia C.  |  Overall Experience 
Clasificación:
5.0

Probably the best location I have ever been to. Very clean, organized and quick. I rented a vehicle and I rented a unit from this location. I wish all of your locations were like this one.

MARK G. 
Clasificación:
5.0

Very accommodating and helpful. Made it very easy

Mark G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KIEFER W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

I rent from this uhaul regularly. The Manager there is great and it is well ran,

Don H. 
Clasificación:
5.0

The store manager in Kankakee was great! Went above and beyond to fulfill my needs of a rental! Have and would highly recommend them!

KIMBERLY B. 
Clasificación:
5.0

Hardest working young lady's!!

DAVID D. 
Clasificación:
5.0

Best storage site I've ever seen. Staff and owner KNOWS their game ! Beautiful facility, super clean with great access.

Jeffrey M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN J. 
Clasificación:
5.0

This facility is incredible, the staff was incredible.

Michael S.  |  First Impressions 
Clasificación:
5.0

U haul had system problems on Sunday. 4/18,. Had to cancel my move til the next day. Cost extra money in the long run. Service was great . But no one were wearing mask.

JAMES P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber O. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEAH H. 
Clasificación:
1.0

I want to talk to somebody. I returned the rental days before you people said I returned the dam thing and now I have a $7300 bill?!?! For what?!?!? Somebpdy needs to contact me @ grangera14@gmail.com to resolve this because you people aren't getting the whole amount... you people aren't going to over charge me for shit I didn't do.. I know that much. And you won't get no 2 grand

AUSTIN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH R. 
Clasificación:
5.0

Got lo ck out accesscode fail in /out

EPHESIAN D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY I. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald M. 
Clasificación:
5.0

My experience at this u haul location was exceptional!! I will never use another location. This was the best experience I've ever had with renting a truck and finding storage. Such great people here .

DONESHA J.  |  First Impressions 
Clasificación:
5.0

Great customer service!

SCOTT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven B. 
Clasificación:
5.0

I would like to see you have Rv storage at this location. It definitely has the room for it. I would be this first customer. The people here are great and friendly. I will go here again to rent

ROBERT M. 
Clasificación:
5.0

The lady who was working behind the counter was able to answer every question I had, very knowledgeable, and patient. Dana was her name I believe.

STEVEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

PRECIOUS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYCE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dameika R.  |  First Impressions 
Clasificación:
5.0

Your staff was very nice and helpful. I enjoyed my interaction with them.

Doris P.  |  First Impressions 
Clasificación:
5.0

Very professional amd ensured that process was timely.

Ronald M.  |  First Impressions 
Clasificación:
5.0

The manager of thus facility has went way beyond duty to make my experience greatly appreciated. I would drive 69 miles to this Uhaul if I needed one. Thank you do much

valorie w.  |  Overall Experience 
Clasificación:
5.0

Dana went above and beyond!

michelle a.  |  Overall Experience 
Clasificación:
5.0

Great accommodations & service! You had everything I needed which made a stressful time so much easier for me! I highly recommended your company!!

beth a.  |  Overall Experience 
Clasificación:
5.0

Thank Manager was very nice and helpful.

Anthony H.  |  Overall Experience 
Clasificación:
5.0

I will never use another storage facility thank yoy

valorie w.  |  Overall Experience 
Clasificación:
5.0

Great one stop shop business! Perfect for my needs.

beth a.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Luke A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony H.  |  First Impressions 
Clasificación:
5.0

Too expensive

Andrew H.  |  First Impressions 
Clasificación:
5.0

Very well maintained

Anthony H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W.  |  First Impressions 
Clasificación:
5.0

Dana is AMAZING!!! This woman was at my side the whole time I rented the unit from her,but was also a life saver when it came to my relocation to Texas!!! She not only sold me what I needed, but made me feel like I really mattered.. Great person all around!!

Ann T.  |  Overall Experience 
Clasificación:
3.0

I rated the facility clean but the floors were not swept. There was an earn or something similar out side of the door we used and it trash that had been there for sometime and flys were swarming it, which made it pretty gross getting our things out of our unit which was not a main entrance but could use some attention.

Angela K.  |  Overall Experience 
Clasificación:
5.0

The management goes above and beyond! I am more than satisfied! ¡Gracias!

Peter R.  |  Overall Experience 
Clasificación:
5.0

Great staff

David D.  |  First Impressions 
Clasificación:
5.0

Very friendly staff. Excellent customer service. Special shout-out to Dana. She really took great care of us. Would highly recommend this business.

Jerald P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marojorie M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amaris L.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Samantha L.  |  Overall Experience 
Clasificación:
5.0

I want to highly, highly recommend your Bradley sales associate, Sophia. I had to bother her 5 or 6 times for assistance. She was so pleasant and helpful each time. She fully explained the directions and procedures. Sophia made the move-in experience so very easy. As I move more items into my new storage unit, I hope to see Sophia again. She made me very happy.

Julie S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy M.  |  First Impressions 
Clasificación:
4.0

Nice building.

Jerald P.  |  First Impressions 
Clasificación:
5.0

I am a long time customer of U-Haul services and this new facility is expertly and efficiently maintained. I am pleased that there is such a facility in our area and look forward to continuing.

John A.  |  First Impressions 
Clasificación:
5.0

The dollies that were provided to wheel belongings from the unit to the truck were a lifesaver!! Also the ability to pull your vehicle/uhaul van into the indoor garage space to load/unload was great

Shannon S.  |  Overall Experience 
Clasificación:
5.0

The staff was Great!

sophia w.  |  Overall Experience 
Clasificación:
5.0

The staff and management are amazing at this location and I will continue to patronize this facility. Thank to Austin, Anthony and Steve

Sylvester T.  |  First Impressions 
Clasificación:
5.0

The attendant was very helpful with a bit of confusion. Much appreciated!

Vincent K.  |  First Impressions 
Clasificación:
2.0

under Construction. My unit has no lights along the whole row. I don't have any top to prevent stealing. Staff is short(not informative) no tour/got to figure thing out for yourself. Not safe yet.

Tiffany F.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
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