Customer Reviews for U-Haul Moving & Storage of Kankakee

1,116 comentarios

1200 N Kennedy Dr   Kankakee, IL 60901

(815) 401-1301

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(815) 401-1301

1200 N Kennedy Dr
Kankakee, IL 60901

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

everyone at this building were super pleasant

Chris S. 
Clasificación:
2.0

I was charged for 4 months after I returned storage. It had no lock and I notified employee that it was vacant

Carlos A.  |  Overall Experience 
Clasificación:
4.0

The windows were so bad inside and outside , it was snowing so there was no brush. It was almost impossible to see. We cleaned the windows immediately once home.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shemenia L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANA M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

greg K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kiyah G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Luke B. 
Clasificación:
5.0

El cliente no dejó un comentario.

chris s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Morris L.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Frank S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond W.  |  Overall Experience 
Clasificación:
5.0

One of the best climate control storage units I have used in a long time! Easy to unload and they have carts available!! I searched around for storage units and they had the best prices around!!! Will always use Uhaul!!

Dana S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRAD S. 
Clasificación:
5.0

great staff

earl P. 
Clasificación:
5.0

Always excellent customer service!!

April S. 
Clasificación:
1.0

El cliente no dejó un comentario.

doug F. 
Clasificación:
5.0

Everything was great. On time pickup and courteous staff

Cindy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARMEN M. 
Clasificación:
5.0

Have more staff on a shift, it's a huge facility, was a real waiting game, but staff was pleasant and effective when they finally arrived after handling other customers

Norman P. 
Clasificación:
5.0

Very reasonable pricing. My belongings were safe and secured.

Amber P.  |  Overall Experience 
Clasificación:
5.0

My experience at U-Haul was very positive. Dana made the whole process very easy and she bends over backwards to help you. She is knowledgeable, very personable and has a high energy level. I would recommend their facility to anyone looking for a storage unit.

Vicki S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen H. 
Clasificación:
5.0

Staff was great.No improvements needed.

marvin S. 
Clasificación:
5.0

Staff was great , storage facility was clean an well maintained!

Justine R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darion T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erik Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Calvin M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CEDRIC L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon G. 
Clasificación:
5.0

Glad it was temperature controlled. Dana Starr was a joy to deal with. I would definitely recommend this place.

Nancy L.  |  Overall Experience 
Clasificación:
3.0

The only thing good is the guy who checked our truck in

Gail C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAURICE M.  |  Overall Experience 
Clasificación:
4.0

Staff was professional and polite. Truck was absolutely in terrible mechanical condition. Front end was horribly out of alignment and unsafe to drive on the highway. The outside of the driver's side front tire was worn down. I had to take first exit and take back roads to my destination.

Peter N. 
Clasificación:
5.0

Can't think of anything that could improve

James S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thad E. 
Clasificación:
5.0

Great customer service.

Greg R. 
Clasificación:
5.0

Dana is great to work with!

scott H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessica S. 
Clasificación:
5.0

Make sure to keep the lady working the desk. She was fantastic to work with.

Timothy K. 
Clasificación:
5.0

Cheaper prices for long distances

Austin B. 
Clasificación:
1.0

The young lady said we were bothering her. So I found another storage facility. Very rude people

Melinda L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank S. 
Clasificación:
4.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

Dana was always so helpful and professional. She does an outstanding job and goes over and above to make her customers moving or storage experience a stress free one. Thank you Dana.

Randy A.  |  Overall Experience 
Clasificación:
5.0

Dana is very Busy and always is a pleasure to work with. She deserves a raise I bet she is a great asset to your company.

James M. 
Clasificación:
5.0

Very happy and pleased with the service you provided, you had exactly the size storage box we were looking for.

Tim M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos O. 
Clasificación:
5.0

Excellent staff! They really seem to care!

scott h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

fred Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

David P.  |  Overall Experience 
Clasificación:
5.0

Nice equipment, great customer service.

Rob C. 
Clasificación:
5.0

This is the third time I've rented a trailer from uhaul. I've never had any issues. The second time I reserved a trailer, but the one I reserved wasn't available, so I got the next size up and wasn't charged the difference. I will definitely rent trailers from this company in the future.

Paul W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tamara B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katrina V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda J. 
Clasificación:
5.0

Always good service

MICHELE B. 
Clasificación:
5.0

I give Dana a 10 out of 10 for outstanding customer service! You have gained a regular customer!

Jewel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIUS V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Osvaldo M. 
Clasificación:
5.0

So easy to rent from a friendly staff!!

April S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet S. 
Clasificación:
1.0

General manager at location I rented from was ignorant when I told her U-Haul took care of me cause they didn't have the equipment at nearest location to my house so U-Haul drop thirty cent a mile off cause I had to travel 20 miles each way to pick up rental anyway she told me she was pissed that traffic drop milage rate and to bad if I had to drive 20 miles to pick up equipment so looks like cause of her ignorance I won't be renting any more equipment from U-Haul her location is only one who has 26 ft trucks in my area well Penske does .U-Haul took care of me and I was very happy till that general manager said in her words THAT SHIT WONT HAPPEN AGAIN ,

Douglas P. 
Clasificación:
5.0

Everything worked out great! No complaints

greg G. 
Clasificación:
5.0

Convenient and well priced!

BrIan L. 
Clasificación:
5.0

The gentleman is always a class act, never disappointed…

SAMUEL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lynn K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candice R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gordon G. 
Clasificación:
5.0

The staff were extremely helpful and friendly. Gave us an extra free day since we had to drive an hour each way to pick up. I think a quick lesson, hands-on instruction from staff would definitely help first time trailer haulers.

Jeffrey H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie M.  |  Overall Experience 
Clasificación:
4.0

The trailer that was on my paperwork wasnt there. They had to get me another. She said she was going to update the number on my invoice but that wouldnt have helped if i got pulled over. That is my only complaint. She was very nice and helpful

William L. 
Clasificación:
4.0

easy in easy out

Jeffrey H. 
Clasificación:
5.0

The drop off was not at this address. Was at the 603 5th Street.

Zita M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marc S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicki S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Holli W. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIONETTE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
4.0

I rented a utility trailer and the bed of the trailer was dirty with rocks

JOHN B. 
Clasificación:
5.0

The office staff was amazing to work with! ¡Gracias!

Kelli M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
5.0

Everyone was very nice....

Vergina J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim C. 
Clasificación:
5.0

Great customer service at this facility! Always in and out. Great rental experience!

Jessica T. 
Clasificación:
5.0

thaks

earl P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tod H. 
Clasificación:
4.0

Time in less ty 5 minutes thank you.

Kimberly G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Judy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ethbin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph L. 
Clasificación:
5.0

Dana Ende and team di an EXCELLENT job at the Kankakee, Illinois Uhaul location. Their customer service was fantastic!!! UHaul needs to tweak the APP...always shows error messages and it's difficult to have this for after hour drops and pickups.

Terri A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug K. 
Clasificación:
5.0

The cab of the van had not been cleaned or sanitized. There was pet hair all over the passenger seat and soda spilled all over the driver's door.

Vanessa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelson N. 
Clasificación:
5.0

El cliente no dejó un comentario.

RON F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RON F. 
Clasificación:
5.0

Great staff. Very helpful

Ron F. 
Clasificación:
5.0

El cliente no dejó un comentario.

latoy t.  |  First Impressions 
Clasificación:
5.0

Repair the trailer floor hooks. Mine had one that was missing and one that was broke.

Richard M. 
Clasificación:
5.0

As always, the service and equipment provided by the Kankakee site was impeccable. Dana and her staff should be commended for their outstanding efforts.

Joseph L. 
Clasificación:
5.0

Outstanding customer service!!!!!!!

Arthur S. 
Clasificación:
5.0

The Manager is So GREAT MRS DANNA LOVE THIS PLACE

Corey I. 
Clasificación:
3.0

The dollies I asked for were not avaliable. The lady running the counter said she had alot of Florida one way rentals and she didn't get her equipment back. As much as I understand thus was disappointing that u haul doesn't track all their equipment better

Rob C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Serena T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda G. 
Clasificación:
5.0

I started out with a low front tire. I told the young lady inside - who immediately had me pull up the rental truck under a canopy and filled up my tire. She was extremely friendly and helpful!!

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael S. 
Clasificación:
5.0

Excellent experience. Dana was very quick, knowledgeable, professional and friendly!!

Daryl M. 
Clasificación:
5.0

Everyone was really nice and helpful

Kiyah G.  |  Online Move In 
Clasificación:
5.0

Called several times over a couple of days with questions. Everyone was knowledgeable and personable.

Nancy L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

dawn d.  |  First Impressions 
Clasificación:
5.0

Very friendly and considerate. Facility was quite warm when moving in. Could have been a little cooler but other than that. Everything was great.

Donna J.  |  Overall Experience 
Clasificación:
5.0

I look forward to doing business with them again!

Nathanal Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond W.  |  First Impressions 
Clasificación:
5.0

Everyone working at the Kankakee location on Kennedy is excellent.

CHARAVEA W.  |  Overall Experience 
Clasificación:
5.0

Love the facility. I under measured and had to rent a second storage. My concern was with online ads offered a free month of storage with truck rental. I rent two storage units, rented a truck on two separate occasions and do not qualify because the fine print at location says the truck has to come from a different location. That's poor advertising. Especially on a holiday weekend and they are only U-Haul in town with trucks available…. Other then that the people at the location are wonderful,

Christie F.  |  Online Move In 
Clasificación:
5.0

Wonderful clean and convenient.

Michael P.  |  Overall Experience 
Clasificación:
5.0

Dana is wonderful, so very helpful on every aspect!

Michael P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jerry s.  |  First Impressions 
Clasificación:
5.0

Moving is stressful, but our experience storing items at this location made it as smooth as possible. The woman who helped us was friendly and helpful, the facility was clean and convenient, and the carts made it go quickly. We will always consider uhaul first to meet our moving needs.

DAVID M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

cruz t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CEDRIC L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John e.  |  First Impressions 
Clasificación:
5.0

The team at this location is wonderful. Everyone is helpful and a complete delight to work with each time.

Darsharlette B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ERMEL W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ALEXANDER C.  |  Online Move In 
Clasificación:
5.0

Excellent staff that really works with you

Michael P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lavaughnya D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MAURICE M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie M.  |  First Impressions 
Clasificación:
5.0

Best ever! 30 days of free storage you can’t beat that.

ALIYAH J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gaven C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony B.  |  First Impressions 
Clasificación:
5.0

Desk staff was knowledgeable and courteous.

Anthony B.  |  First Impressions 
Clasificación:
5.0

You always a pleasure to work with

STEVEN B.  |  Overall Experience 
Clasificación:
4.0

WOULD NOT RECOMMEND TO A FRIEND BECAUSE STORAGE AT UHAUL IS EXTREMELY EXPENSIVE. I FOUND A MUCH BETTER DEAL IN MOMENCE FOR STORAGE 麟

Beckie E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheri C.  |  First Impressions 
Clasificación:
5.0

I love UHAUL storage center and will recommend this storage facility to anyone. The storage facility was clean and i loves being able to have 24/7 access to my things.

Lennie D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

zettie l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamikki J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kennith d.  |  Overall Experience 
Clasificación:
5.0

The lady at the desk was extremely helpful I don't remember her name but I think she was the manager. I would like to thank her for all her help and her friendly attitude.

JENNIFER A.  |  Overall Experience 
Clasificación:
5.0

Staff is amazing

Deb A.  |  First Impressions 
Clasificación:
3.0

Can I get a discount

CHERELL S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamikki J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AUSTIN G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessia B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolanda M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kennith d.  |  First Impressions 
Clasificación:
3.0

none. i dont l8ke the manager having to know your access code

Michael W.  |  First Impressions 
Clasificación:
5.0

Staff is very friendly and helpful

Marojorie M.  |  Overall Experience 
Clasificación:
5.0

Everything was excellent! And the young lady who set me up was amazing went above and beyond to help me!

Alex C.  |  First Impressions 
Clasificación:
5.0

Always received top customer service when renting storage units, trucks or purchasing moving supplies.

Steven V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

GLENWOOD G.  |  Overall Experience 
Clasificación:
5.0

The staff made reservations a snap. Professional and courteous. Showed me to my locker. The best

gary b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NYLA C.  |  Overall Experience 
Clasificación:
5.0

Staff is top notch

TROY S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

crystal d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAKIRA P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lennie D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Britnay M.  |  Overall Experience 
Clasificación:
5.0

Had a situation where I thought I had big enough unit.This wasn't any fault other than my own. When I called the 800 number I was assisted right away, explained how to go in and ask, the person at the desk helped right away and I got a unit switched with I problem.

Wendy W.  |  Online Move In 
Clasificación:
5.0

The manager was excellent

QUEITINA C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RON F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Uriel G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Johnny W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KATERA B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN V.  |  Overall Experience 
Clasificación:
5.0

There was a lady at the counter she was so helpful and friendly. Awesome worker very good customer service.

JENNIFER A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynnal B.  |  First Impressions 
Clasificación:
5.0

Dana the GM is friendly, efficient and professional!

Candace G.  |  Overall Experience 
Clasificación:
5.0

Can't remember names but we would like to thank everyone of you for being there for us you are amazing ❤️

CHRISTOPHER L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SONZA W.  |  First Impressions 
Clasificación:
5.0

Great staff

Raquel K.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Lynda S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN V.  |  First Impressions 
Clasificación:
2.0

My furniture & clothes had mold all over it & my bed was completely damaged

shareese m.  |  Overall Experience 
Clasificación:
5.0

Dana was fantastic to work with. Professional, helpful and her customer service was amazing! Highly recommend!

Candace G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Willie T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hugh Ann W.  |  Overall Experience 
Clasificación:
5.0

Dana is top notch. She is extremely knowledgeable and efficient. I would keep her at ALL costs. You've got a winner.

Wesley S.  |  Overall Experience 
Clasificación:
5.0

Dana is the most friendly and helpful manager we have ever dealt with!!!!!! She absolutely knows what she is doing!!! She runs the BEST Uhaul store I have ever dealt with!!! She deserves a RAISE!!!!! Seriously does!!!

WESLEY S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Willie T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Macy G.  |  First Impressions 
Clasificación:
5.0

I would recommend this service to anyone the service is phenomenal it only took about 7 minutes to get the unit

Maqueta M.  |  First Impressions 
Clasificación:
5.0

The manager is extremely knowledgeable and very efficient. The facilities are top notch from cleanliness to security. The distance to my unit from the entrance is excessive. There needs to be a way to bring the unit to the entrance.

Wesley S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

James E.  |  Overall Experience 
Clasificación:
5.0

Always greeted by staff, always so helpful! Great staff! Always highly recommend UHaul

ann s.  |  Overall Experience 
Clasificación:
1.0

I rented the truck from Crete and the unit in Kankakee. The first unit didn't have a lock inside and the manager said she puts them in there "when she gets to it." The lock SHOULD have been there already, not when it's convenient for the manager. When I arrived the open sign was on at the office, but they were closed. We had to figure out the keypads on our own. The people that answer when the manager has her calls forwarded can help with nothing when called, all they do is apologize. The managers number is listed as an "emergency contact" on the keypad, but it gets forwarded to the "I'm sorry" crew. Horrible customer service! We walked away from the first unit and had to rerent the truck. The next morning I call the location and that's when I was told the lock is put there when convenient for her. She switched me to a different, larger unit that DIDNT HAVE 24 HOUR ACCESS. I found this out as I'm standing at the door at midnight with the people that helped me move the large furniture that was in the truck and am denied access to my unit, and when I call the emergency number I get the "I'm sorry" representatives. Now I have a truck full of heavy furniture that was supposed to be returned to the Crete location, that they had already booked out for another person the next morning at 10 AM, with no access to my unit and no way of getting my helpers back at 5 AM when they open. I am forced to carry over the truck into the next day, that messes up the next customers reservation, and I'm guessing by how helpful the customer service representative was (sarcasm) the email that she said she sent to the general manager probably didn't explain this whole situation. I am trying to move three children and all of our belongings and had very limited time with the people that were helping me move. "I'm sorry" is not what someone wants to hear when they're standing outside of a storage unit that was supposed to be 24 hour access with a house full of their belongings at midnight. I will be calling the location in the morning, as well as the Crete location to explain again what happened and to sort out what the charges will be due, considering all the extra mileage and day added because of these mistakes on U-Haul's part.

Katherine R.  |  Online Move In 
Clasificación:
1.0

You are GROSSLEY OVERPRICED!

T and I I.  |  Overall Experience 
Clasificación:
5.0

DANA was helpful, professional and very efficient to work with. She made it easy to rent the truck and to find a rental storage unit. The first month free was very helpful in deciding where to store everything.

Savannah G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

james w.  |  Overall Experience 
Clasificación:
5.0

After setting up the account for the storage, we also set up a one way truck rental from Carbondale to Kankakee and received an email for a free month. Manager Dana was very helpful in making sure we could still receive the month free. At time of move in, Steve was also extremely helpful with the way the facility works and locating our locker as well as the truck return. Excellent customer service all around.

Michelle W.  |  Online Move In 
Clasificación: