Customer Reviews for U-Haul Moving & Storage of Kankakee

682 comentarios

1200 N Kennedy Dr   Kankakee, IL 60901

(815) 401-1301

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(815) 401-1301

1200 N Kennedy Dr
Kankakee, IL 60901

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

RON F.  |  First Impressions 
Clasificación:
5.0

Great staff. Friendly and helpful.

RANDALL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

nick G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Uriel G.  |  Overall Experience 
Clasificación:
3.0

The location was fine but when I called 1800 U-HAUL, I was told I could swap my box van for a larger one and then when I went to I was told it had to be swapped with the dolly I had also rented which I was not informed of over the fun. I couldn't return the dolly because I left in an hour away at my girlfriends house because we were loading her stuff. I had to waste almost four hours of my time and had to have my dad bring the dolly back because I was already halfway across the country. I was still charged for everything and was reimbursed for the lost time even though it wasn't my fault.

JERAN H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Johnny W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER E. 
Clasificación:
5.0

Very friendly and hard worker

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

URIEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE P. 
Clasificación:
5.0

The young lady who was the manager was excellent.

LEE I. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARRIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATERA B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN V.  |  Overall Experience 
Clasificación:
5.0

There was a lady at the counter she was so helpful and friendly. Awesome worker very good customer service.

JENNIFER A.  |  First Impressions 
Clasificación:
5.0

Yes this location very pleasant, the person who took care of us Dana is wonderful and very helpful, she made the whole process perfect. Thankyou !!

THERESA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynnal B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIN W. 
Clasificación:
5.0

Wow!!! Best experience we have ever had with a U-Haul location. The manager is super organized and excellent at her job. Super sweet young lady. Very friendly and professional. She works hard to maintain her equipment and is very professional.

Brian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNIE R. 
Clasificación:
5.0

Dana the GM is friendly, efficient and professional!

Candace G.  |  Overall Experience 
Clasificación:
4.0

Check the latch mechanism on driver door. There's a safety issue with The driver side door would not close tight without slamming door hard. The hinges are possibly sprung or another issue that does not allow the door to close tight

JAMES F. 
Clasificación:
5.0

Can't remember names but we would like to thank everyone of you for being there for us you are amazing ❤️

CHRISTOPHER L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDSEYMARIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SONZA W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Devon B. 
Clasificación:
5.0

It is ridiculous that if you are going one way you may have to travel 100 miles to pick up the equipment. Doing a one way move stops me from using uhaul simply for this reason. You are missing out on thousands of dollars per customer due to this policy.

ALLYSA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyrone I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer B. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN F. 
Clasificación:
5.0

Very friendly very approachable nicely clean and very helpful once again great job Thanks UHAUL

Alecia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaynia R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATELYN R. 
Clasificación:
5.0

Great staff

Raquel K.  |  Online Move In 
Clasificación:
5.0

Extraordinario servicio al cliente

Raquel K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lynda S.  |  First Impressions 
Clasificación:
4.0

This location was great with being able to help just disappoint that on a sunday we had to drive an hour to find a uhaul that had what we needed

VISWANATHAN R. 
Clasificación:
5.0

Great customer service!!!

Timothy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GINA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN V.  |  First Impressions 
Clasificación:
5.0

Truck was clean inside, but it was a beater. It definitely wasn't running on all cylinders. It had no power even when empty and it sounded horrible. The A/C didn't work and the brakes were squeaking most of the time. I was pretty disappointed with the truck, but the staff was super friendly and knowledgeable. Rental and return was very easy and the price of a 3 day rental was very fair.

NATHAN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH M. 
Clasificación:
3.0

I was told that I wouldn't be charged for the extra mileage and got charged anyways.

JOSEPH M. 
Clasificación:
3.0

El cliente no dejó un comentario.

CAMEO W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN L. 
Clasificación:
2.0

My furniture & clothes had mold all over it & my bed was completely damaged

shareese m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle W. 
Clasificación:
5.0

ND

MELISSA V. 
Clasificación:
5.0

Dana was fantastic to work with. Professional, helpful and her customer service was amazing! Highly recommend!

Candace G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LOLITA C. 
Clasificación:
5.0

Employee went above and beyond to make sure I understood equipment and it's usage. She was the only employee and served many customers at the same time while maintaining her professionalism at all times. I will be a return customer.

MARTIN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN W. 
Clasificación:
3.0

Truck cabin was dirty, dirty water sitting in cup holders Driver side door hardly closed, air rushing in through door edges when driving because difficult to close Headlights work poorly, scared and dangerous driving conditions, cars wouldn't see us at night when merging lanes because headlights were so bad. We felt like we could not see the road at night more then a couple feet ahead of us because the headlights are so bad. Extremely bad experience.

DANIEL K. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH P. 
Clasificación:
4.0

This location has nice and respectful workers and that is very much appreciated, but when calling or visiting most of the time the wait seems long. They didn't have an appliance dolly for my one way move and the truck, although had low mileage drove horribly. I appreciated getting a larger truck, an extra day and extra miles for the price of the smaller truck requested. Overall, I understand that everything can't be controlled, but a little more attention to detail and awareness goes a long way. I would still recommend this store.

ANDRE T. 
Clasificación:
5.0

Staff was fantastic to work with and very helpful.

DENNIS K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joyce W. 
Clasificación:
5.0

Great experience, no change necessary.

STEVEN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATT W. 
Clasificación:
5.0

Everything was perfect. The manager was great, she does an excellent job. I will definitely use this location again when I need a truck. With the way customer service has disappeared in our society today, this experience was a real pleasant surprise. The staff was fantastic!!

Ricky L. 
Clasificación:
5.0

nothing--my experience with U Haul was flawless as usual

LYNN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRECENCIO S. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIAN C. 
Clasificación:
5.0

It was quick and easy the lady was friendly and to the point. Would go out of my way next time to use this location

THEODORE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Willie T.  |  Overall Experience 
Clasificación:
5.0

Great TEAM at this location. Dana and Steve are AWESOME..

MICHAEL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hugh Ann W.  |  Overall Experience 
Clasificación:
5.0

This is the 2nd time I've rented. Staff is super friendly, very efficient, and explains every detail involved in renting. I needed to use the night box to pickup truck this time. What a pain! The uhaul website was very hard to navigate, had a hard time pulling it up, the map to find the truck was hard to read. Way too many steps for a night time pick up. The truck we rented was nice expect the windshield was never cleaned inside or out, it was very hard to see at night and during day. I do realize you hit bugs while driving, and the trucks get rented quickly. But it was a gross film. That is my only complaint. And yes I will continue to rent from them.

Kim B. 
Clasificación:
5.0

Get the young lady some help. She was juggling three customers in the store as well as 2 on the phone by herself. Tremendous job.. hard working

MATTHEW P. 
Clasificación:
5.0

I made a reservation for pick near my house. But instead, I was informed at the last minute that reservations don't really mean that you will have a trailer. I had to drive 110 mile round trim at a very inconvenient time to pick up the trailer. I still don't know how that can happen.

Keith M. 
Clasificación:
5.0

Dana is top notch. She is extremely knowledgeable and efficient. I would keep her at ALL costs. You've got a winner.

Wesley S.  |  Overall Experience 
Clasificación:
5.0

They were great! I ended up needing my truck for more than the 4 hours I paid for. I had to call and pray someone else wasn't renting it behind me..they were super understanding and let me keep it for as long as I needed too. Thanks so much.xo

Lisa S. 
Clasificación:
5.0

So far my experience have been great. Keep up the great work,and thanks.

KEITH A. 
Clasificación:
5.0

The manager @ the Kankakee facility Dana Ende went above & beyond being professional & so very helpful after a glitch in our corporate reservation. Dana's help make our experience much more workable for our college move-in covid scheduling.

TERRI A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

Dana is the most friendly and helpful manager we have ever dealt with!!!!!! She absolutely knows what she is doing!!! She runs the BEST Uhaul store I have ever dealt with!!! She deserves a RAISE!!!!! Seriously does!!!

WESLEY S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas B. 
Clasificación:
1.0

My truck return was logged in 2 days later than the return date causing my card to be put on a hold for more than 212.00 so after walking them through finding the keys in the returned truck I was charged 20.00 for fuel costs due to misinformation on the actual fuel amount.

MAQUETA M. 
Clasificación:
5.0

Excellent communication! We will recommend Uhaul to others.

DAVID R. 
Clasificación:
5.0

The girl that help me was polite and knowledgeable.

JOHN B. 
Clasificación:
5.0

Very clean organized and the staff was great

Dennis W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin D. 
Clasificación:
5.0

Staff was very friendly.

JO ANN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACHARY G. 
Clasificación:
4.0

El cliente no dejó un comentario.

NICOLE K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Willie T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Macy G.  |  First Impressions 
Clasificación:
5.0

Super fast and easy, will use again.

DANIEL E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

Last minute rental, they had what I needed on a short notice.

ANGELICA G. 
Clasificación:
5.0

I would recommend this service to anyone the service is phenomenal it only took about 7 minutes to get the unit

Maqueta M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph A. 
Clasificación:
5.0

Employees were courteous and efficient. Truck wasn't great. Old and a/c barely worked. Overall got the job done.

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARLIN M. 
Clasificación:
5.0

Truck was clean but the steering is awful on the unit I drove. Lucky not to have an accident. The app for truck dropoff did not work and would not let me sign in, hence causing the $20 fee. The app worked fine at home but by then, the session had already expired and said my truck was dropped off and I was unable to complete the dropoff. The young lady who checked me in was great, very friendly and helpful and speedy. Check in was great, but I am disappointed in the app not letting me sign in causing the extra fee.

Stephen D. 
Clasificación:
5.0

Staff was helpful and had all equipment ready for pickup. Appreciated ability to drop off after store hours.

Stacy G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA N. 
Clasificación:
5.0

The manager is extremely knowledgeable and very efficient. The facilities are top notch from cleanliness to security. The distance to my unit from the entrance is excessive. There needs to be a way to bring the unit to the entrance.

Wesley S.  |  First Impressions 
Clasificación:
5.0

Great service on both ends of our move!

AARON T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
5.0

Very friendly people

THOMAS F. 
Clasificación:
4.0

El cliente no dejó un comentario.

James E.  |  Overall Experience 
Clasificación:
5.0

Nothing! Everything was in order. The girl working that morning was flooded with customers and I was in and out in 5 minutes! Would definitely use this location again.

Jerome S. 
Clasificación:
5.0

Fantastic!

BRANDON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE K. 
Clasificación:
3.0

El cliente no dejó un comentario.

BAILEY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACHARY R. 
Clasificación:
5.0

Always greeted by staff, always so helpful! Great staff! Always highly recommend UHaul

ann s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARLON T. 
Clasificación:
4.0

I returned it at 7:30 Saturday the 10th just wondering if I get any credit or not

GEORGE S. 
Clasificación:
1.0

I rented the truck from Crete and the unit in Kankakee. The first unit didn't have a lock inside and the manager said she puts them in there "when she gets to it." The lock SHOULD have been there already, not when it's convenient for the manager. When I arrived the open sign was on at the office, but they were closed. We had to figure out the keypads on our own. The people that answer when the manager has her calls forwarded can help with nothing when called, all they do is apologize. The managers number is listed as an "emergency contact" on the keypad, but it gets forwarded to the "I'm sorry" crew. Horrible customer service! We walked away from the first unit and had to rerent the truck. The next morning I call the location and that's when I was told the lock is put there when convenient for her. She switched me to a different, larger unit that DIDNT HAVE 24 HOUR ACCESS. I found this out as I'm standing at the door at midnight with the people that helped me move the large furniture that was in the truck and am denied access to my unit, and when I call the emergency number I get the "I'm sorry" representatives. Now I have a truck full of heavy furniture that was supposed to be returned to the Crete location, that they had already booked out for another person the next morning at 10 AM, with no access to my unit and no way of getting my helpers back at 5 AM when they open. I am forced to carry over the truck into the next day, that messes up the next customers reservation, and I'm guessing by how helpful the customer service representative was (sarcasm) the email that she said she sent to the general manager probably didn't explain this whole situation. I am trying to move three children and all of our belongings and had very limited time with the people that were helping me move. "I'm sorry" is not what someone wants to hear when they're standing outside of a storage unit that was supposed to be 24 hour access with a house full of their belongings at midnight. I will be calling the location in the morning, as well as the Crete location to explain again what happened and to sort out what the charges will be due, considering all the extra mileage and day added because of these mistakes on U-Haul's part.

Katherine R.  |  Online Move In 
Clasificación:
1.0

You are GROSSLEY OVERPRICED!

T and I I.  |  Overall Experience 
Clasificación:
5.0

DANA was helpful, professional and very efficient to work with. She made it easy to rent the truck and to find a rental storage unit. The first month free was very helpful in deciding where to store everything.

Savannah G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

james w.  |  Overall Experience 
Clasificación:
5.0

After setting up the account for the storage, we also set up a one way truck rental from Carbondale to Kankakee and received an email for a free month. Manager Dana was very helpful in making sure we could still receive the month free. At time of move in, Steve was also extremely helpful with the way the facility works and locating our locker as well as the truck return. Excellent customer service all around.

Michelle W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

EPHESIAN D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah J.  |  First Impressions 
Clasificación:
3.0

Sometimes a male worker would be rude when I would call. I asked to have a manager call me regarding his behavior never got called.

Patricia C.  |  Overall Experience 
Clasificación:
5.0

Very accommodating and helpful. Made it very easy

Mark G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann H.  |  First Impressions 
Clasificación:
5.0

Best storage site I've ever seen. Staff and owner KNOWS their game ! Beautiful facility, super clean with great access.

Jeffrey M.  |  First Impressions 
Clasificación:
5.0

This facility is incredible, the staff was incredible.

Michael S.  |  First Impressions 
Clasificación:
5.0

Got lo ck out accesscode fail in /out

EPHESIAN D.  |  First Impressions 
Clasificación:
5.0

My experience at this u haul location was exceptional!! I will never use another location. This was the best experience I've ever had with renting a truck and finding storage. Such great people here .

DONESHA J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dameika R.  |  First Impressions 
Clasificación:
5.0

Your staff was very nice and helpful. I enjoyed my interaction with them.

Doris P.  |  First Impressions 
Clasificación:
5.0

Very professional amd ensured that process was timely.

Ronald M.  |  First Impressions 
Clasificación:
5.0

The manager of thus facility has went way beyond duty to make my experience greatly appreciated. I would drive 69 miles to this Uhaul if I needed one. Thank you do much

valorie w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony H.  |  First Impressions 
Clasificación:
5.0

Too expensive

Andrew H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marojorie M.  |  First Impressions 
Clasificación:
5.0

I want to highly, highly recommend your Bradley sales associate, Sophia. I had to bother her 5 or 6 times for assistance. She was so pleasant and helpful each time. She fully explained the directions and procedures. Sophia made the move-in experience so very easy. As I move more items into my new storage unit, I hope to see Sophia again. She made me very happy.

Julie S.  |  First Impressions 
Clasificación:
5.0

I am a long time customer of U-Haul services and this new facility is expertly and efficiently maintained. I am pleased that there is such a facility in our area and look forward to continuing.

John A.  |  First Impressions 
Clasificación:
5.0

The staff and management are amazing at this location and I will continue to patronize this facility. Thank to Austin, Anthony and Steve

Sylvester T.  |  First Impressions 
Clasificación:
5.0

The attendant was very helpful with a bit of confusion. Much appreciated!

Vincent K.  |  First Impressions 
Clasificación:
2.0

under Construction. My unit has no lights along the whole row. I don't have any top to prevent stealing. Staff is short(not informative) no tour/got to figure thing out for yourself. Not safe yet.

Tiffany F.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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