Customer Reviews for U-Haul Moving & Storage of Kankakee

1,660 reviews

1200 N Kennedy Dr   Kankakee, IL 60901

(815) 401-1301

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(815) 401-1301

1200 N Kennedy Dr
Kankakee, IL 60901

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

The guy who was working that shift was rude and made me feel discriminated. He recently did the same thing with some of my family members as well. My family wanted to rent a dolly and he did not want to rent it to them. He was asking for all kinds of info beyond reasonable expectations

Moises A 
Rating:
5.0

Customer did not leave a comment.

Glenn C 
Rating:
5.0

Customer did not leave a comment.

Jake G 
Rating:
4.0

Customer did not leave a comment.

Ashleigh J  |  Overall Experience 
Rating:
5.0

Overall great people

CATHY B 
Rating:
5.0

Customer did not leave a comment.

penny h 
Rating:
5.0

Customer did not leave a comment.

Patrick O 
Rating:
5.0

Customer did not leave a comment.

TRACEY M  |  Overall Experience 
Rating:
4.0

It would be more customer friendly if U-Haul was open at least until 9pm during summer months to pick up vehicle

GUY M  |  First Impressions 
Rating:
5.0

Got me the equipment I needed and my day went smoothly. I appreciate everything they did to help me out.

JUSTIN K 
Rating:
5.0

I wish I could give 10 out of 5 stars , always the best price and service !

Conner C 
Rating:
5.0

Customer did not leave a comment.

Jeffrey J 
Rating:
4.0

Customer did not leave a comment.

JULIE C  |  Overall Experience 
Rating:
5.0

Scheduling On-site Unload by Customer. Ensure the customer knows they will have to make appointments every time to have their ubox taken down if they decide to unload at the Uhaul location.

Vira A 
Rating:
3.0

I have rented from here before and never had an issue. The trailer I rented this time was not well maintained. I would just recommend a better review of the trailer before they went out. All the issues would be easily fixed by them.

Jeffrey M 
Rating:
5.0

Customer did not leave a comment.

Tyler W 
Rating:
5.0

The gentleman was very polite! Couldn't of asked for better

CATHY B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULIE C 
Rating:
5.0

Customer did not leave a comment.

KHALIL K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael R 
Rating:
5.0

It was great!

Anne V 
Rating:
2.0

Customer did not leave a comment.

Abigail S  |  Overall Experience 
Rating:
5.0

Excellent customer service

Michael G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa L 
Rating:
3.0

The customer service was horrible and when I called back to inquire about charges the rep had a nasty attitude and was rude . I will never ever spend my hard earned money at this location ever again!

Marisha H 
Rating:
4.0

Customer did not leave a comment.

penny h 
Rating:
4.0

Customer did not leave a comment.

RONALD H 
Rating:
4.0

Customer did not leave a comment.

Shawn V  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PATRICK C 
Rating:
5.0

Customer did not leave a comment.

Rose G 
Rating:
5.0

N/A

JACQUENETTA S  |  Overall Experience 
Rating:
5.0

Being it the first time I've rented a truck, found overall experience at UHaul locations on Lorain Ave in OH and at Kennedy Dr. in IL to be excellant. Thank you for making it easy.

Mark M 
Rating:
5.0

Customer did not leave a comment.

CAREY P 
Rating:
5.0

Excellent as always. Made my move very simple.

Laura F 
Rating:
5.0

Awesome place! Will return for anything I might need. It made my sons day when the GM gave him a U-Haul piggy bank!

Amanda T 
Rating:
2.0

The customer service we received at the store from Dana S was awful. She was rude and short with us. She didn’t walk us through the truck, told us the wrong place it was parked, and hurried us out of the store. She was complaining the whole time she was getting my card number and ID and was very unprofessional. The U-Haul truck reeked of cigarette smoke, wasn’t cleaned and we found a marijuana vape pen left on the seat. The brakes in the truck were awful and the whole experience was the worst. You need to improve everything for the customer experience.

Elena G 
Rating:
5.0

Customer did not leave a comment.

lynn T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary B 
Rating:
4.0

Customer did not leave a comment.

kathy d 
Rating:
5.0

Had great service today returning my equipment. The staff was efficient and friendly and very accommodating. Would definitely recommend this location to friends and family

Steven s 
Rating:
5.0

All was good

Bonita H 
Rating:
4.0

Nothing.

Dave S 
Rating:
5.0

Customer did not leave a comment.

sanjay c 
Rating:
5.0

Customer did not leave a comment.

JEFF C 
Rating:
5.0

The poor girl was working by herself and was very busy… get her a little help… but she did a awesome job helping us…

Barb W 
Rating:
5.0

Customer did not leave a comment.

CLARK C 
Rating:
5.0

Customer did not leave a comment.

TObe F 
Rating:
1.0

Roaches. And watch their billing practices. Horrendous customer service and dishonest crappy staff.

Katherine R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aimee M 
Rating:
5.0

Customer did not leave a comment.

KRIS W 
Rating:
5.0

Customer did not leave a comment.

Scott D 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VERLON J 
Rating:
5.0

Customer did not leave a comment.

Kenneth L 
Rating:
5.0

Customer did not leave a comment.

tanisha h  |  First Impressions 
Rating:
5.0

Staff was extremely accommodating and very helpful!

Duane B 
Rating:
5.0

Customer did not leave a comment.

Paul H 
Rating:
4.0

Customer did not leave a comment.

Omari R  |  Overall Experience 
Rating:
5.0

Your store manager in the Kankakee facility is absolutely wonderful.

Elsa V  |  Overall Experience 
Rating:
3.0

Same as above

Kevin H 
Rating:
5.0

Great experience! Very easy to schedule!

Deborah S 
Rating:
4.0

Make sure after all uses that the gas is topped off. The gas in my gas tank was left in such a weird spot that it was hard to get it accurate. So I ended up getting charged for 2 gallons of gas which I know isn't even going to be put into the tank. Even verifying it on the website wasn't easy to do cause I verified that it was in the location I returned it in but still got charged for 2 gallons. There really isn't an excuse when there is a gas station a block away and you charge the previous customer for the gas to not keep it at full. It seems like laziness and fraud since the money is just kept and not put into the tank.

Adam W 
Rating:
5.0

Customer did not leave a comment.

Kevin O 
Rating:
5.0

Customer did not leave a comment.

MICHEAL B  |  First Impressions 
Rating:
5.0

Keep up the great work

SOPHIA C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Justin J 
Rating:
5.0

Courteous, knowledgeable, polite - will come back again to meet my trailering needs.

Marc C 
Rating:
5.0

The service was great, very accommodating to changing needs in equipment that I needed, I would recommend them to everyone. Thanks again and a special kudos to Dana the manager

edward b 
Rating:
5.0

The young lady was very professional

FLOYD M 
Rating:
5.0

Staff was quick, knowledgeable and friendly, had my keys in hand in under 10 minutes

Paul M 
Rating:
4.0

Customer did not leave a comment.

Jeff H 
Rating:
5.0

Customer did not leave a comment.

JUDI G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amy P 
Rating:
4.0

Lower prices

Jay H 
Rating:
3.0

Customer did not leave a comment.

kimberly t 
Rating:
5.0

Customer did not leave a comment.

jeffrey H 
Rating:
5.0

Customer did not leave a comment.

Thomas J 
Rating:
5.0

Excellent customer service every time I rent a trailer from this location. The guys (and Gal) are Fast, courteous and helpful.

Candice S 
Rating:
5.0

Customer did not leave a comment.

Bradley S 
Rating:
4.0

Customer did not leave a comment.

Shari L 
Rating:
5.0

Customer did not leave a comment.

Richard C  |  First Impressions 
Rating:
5.0

Always receive great service at this location. Management and staff are friendly and helpful...!

Andrew A 
Rating:
5.0

Customer did not leave a comment.

Kaneatra B 
Rating:
5.0

Customer did not leave a comment.

ALICIA J 
Rating:
5.0

Customer did not leave a comment.

David S 
Rating:
3.0

We called to return three days early, but found out we didn’t get a refund to do so. I think that is unacceptable..You would think if we didn’t use the truck for the extra days we should get our money back. Nope. I will let everyone know this.

Rose G 
Rating:
5.0

Customer did not leave a comment.

Mark H 
Rating:
5.0

Nothing. Always 10/10 service from this location. Nobody beats it. Dana has a great crew!

Oscar J 
Rating:
5.0

Great communication from staff and helpful in terms of payment reminders and question answering

Brianna L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian P  |  First Impressions 
Rating:
5.0

Thank you, everything was great.

April E 
Rating:
5.0

Dana Ende ALWAYS does an excellent job running this store. Professional, knowledgeable and hustles to keep this store running.

Terri A 
Rating:
5.0

Customer did not leave a comment.

Jeremy L  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JAMES V 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

I can’t say enough thanks to Dana and Phil for making this an easy experience for me!

Debbi D  |  First Impressions 
Rating:
5.0

I always use this facility. The manager is the best and everyone who works at this UHaul give top notch customer service!

Kimberly B 
Rating:
5.0

I love it nice people work there I got first month rent free I will continue to do business with them

windy M 
Rating:
5.0

Thank you U-Haul .....

Virginia J  |  Overall Experience 
Rating:
5.0

Wonderful team! I love the boss she's awesome. I didn't get names but the gentleman that helped me was great. I'm going through a homeless situation and renting the trucks and switching units because I messed up on reserving the correct size unit went great. Never an issue. Very helpful. Thank you.

Tracey M 
Rating:
5.0

Customer did not leave a comment.

Luke S 
Rating:
5.0

No improvement needed.

Shawn P 
Rating:
3.0

Don’t rip people off. When I said To agent Nikki that I have to owe you around $600 she should’ve told me. Oh no you’re up to over 800 but that was never mentioned either. You people are running a scam.

ellen g 
Rating:
5.0

Customer did not leave a comment.

doug s 
Rating:
4.0

Customer did not leave a comment.

ETOPIA O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUDI G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracey M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Pauletta B  |  First Impressions 
Rating:
4.0

Everything went went well

DONALD M 
Rating:
5.0

Customer did not leave a comment.

John M 
Rating:
2.0

Staff are incompetent and have a poor manner. At this location they do not make sure the tank is full so you are guaranteed to be ripped off if you fill the tank when you are done. Employees fail to print off papers, explain expectations, etc. During my most recent rental, an employee drove a uhaul truck across the parking lot because they, "didn't want to walk all that way".

Luke K 
Rating:
5.0

Customer did not leave a comment.

TRACEY M  |  First Impressions 
Rating:
5.0

I can’t think of any improvements at all. The staff were super friendly and very informative. I had a wonderful transaction.

Pauletta B 
Rating:
5.0

Everything was great.

Charisse L  |  First Impressions 
Rating:
4.0

friendly....professional

leotha j 
Rating:
5.0

Friendly and knowledgeable staff. All questions answered.

christina r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve B 
Rating:
5.0

Customer did not leave a comment.

Duane B 
Rating:
5.0

Customer did not leave a comment.

Danny P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thad E 
Rating:
5.0

Customer did not leave a comment.

Steven H 
Rating:
5.0

Customer did not leave a comment.

Emma G  |  First Impressions 
Rating:
5.0

Everyone was helpful and friendly at both the pick up and drop off locations...will definately use them again if needed.

KATE R 
Rating:
5.0

Have always had friendly,polite, and professional relations here. Would recommend them to anyone.

Scott P 
Rating:
5.0

I think it's wonderful to have your own self storage

renda b  |  First Impressions 
Rating:
5.0

Dana is extremely helpful. Her customer service skills are great!

Kevin D 
Rating:
2.0

On pickup, great help, obviously short-handed. Trailer was horrible- broken slat, missing tie down, back sliding door was so wrapped would hardly close and I didn’t realize until the end of 500 mile trip that lights on trailer were not working. I pointed out to the receiving dealer and they said the trailer should have never been sent out because of missing handle on tongue.

STEPHEN O 
Rating:
5.0

they helped me drop my car off the carrier, took the keys in front of the location and I was off. The worker there was so efficient that she had me out the door in less than 10 minutes. Amazing service!

Geoff R 
Rating:
5.0

The girl that runs the place is great, we've been twice now and she works fast and takes care of everyone quickly!

alex B 
Rating:
5.0

Manager and staff were excellent. Service was always helpful and friendly. I would recommend them to anyone. Definitely would use again.

Tracy W 
Rating:
5.0

Amazing staff!! They go above and beyond for the customer!!

Mistie S 
Rating:
5.0

The check in app doesn't work well. So we went inside and we were out in 5 minutes.

David P 
Rating:
5.0

Customer did not leave a comment.

luke S 
Rating:
3.0

Customer did not leave a comment.

Thomas K 
Rating:
5.0

Quick in and out . Friendly service.

Bernie T 
Rating:
5.0

The staff and management were very helpful the building and facilities were well kept well-lit and the equipment that I used ( moving truck ) was in very good condition as well . This was the third time I've used a UHaul facility and if I need it again I will absolutely be using UHaul again in the future if needed .

JEFFREY H  |  Overall Experience 
Rating:
5.0

The manager and assistant manager are awesome and deserve a pay raise

Isaiah S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bonnie P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chitara G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

holley f  |  Overall Experience 
Rating:
5.0

My experience with Uhaul was vey pleasant. The staff was very accommodating and very friendly. My experience with U-haul was a great one. Glad I chose you guys..Happy New Year!!

sherrie c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dustin g  |  Overall Experience 
Rating:
5.0

Amazing staff!!

dustin g  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

NOELLE F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Affonza B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremy A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Catherine T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erik Y  |  Online Move In 
Rating:
5.0

Always fast , knowledgeable and helpful.

STEVEN B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony T  |  Overall Experience 
Rating:
4.0

Bathroom can be cleaned

KEVIN O  |  Online Move In 
Rating:
5.0

The manager and her staff were amazing

Mike M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

monica b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amaya H  |  Overall Experience 
Rating:
5.0

Very easy and convenient

JENNEFER R  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jaynia R  |  Overall Experience 
Rating:
5.0

Great place! Great business! Friendly people!

anthony r  |  Overall Experience 
Rating:
5.0

The staff were fantastic! They answered all my questions and made me feel like a valued customer. I would recommend renting from this location in a heartbeat.

Darryl B  |  Overall Experience 
Rating:
5.0

The crew are hardworking and friendly. Always a great experience.

John M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Affonza B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Neil S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

windy m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monique C  |  Overall Experience 
Rating:
5.0

Had my unit for two years no problems. Thanks U-Haul for a great experience.

Kim D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian F  |  Overall Experience 
Rating:
5.0

I would like to commend and send out a big thank you to James Lowe from uhaul of Elysian field in nashville He went above and beyond normal to help during our breakdown. He went to another city to puck up our truck for our cross load. James was personable, very helpful, and a great addition to uhaul family. Thank you james!!

Kathy R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dave S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackie G  |  First Impressions 
Rating:
5.0

Very pleasant moving experience, thanks to Dana for her professionalism and can do attitude! She’s a treasure and very much a credit to your company. Mostly because of Dana I will definitely use U-Haul again!!

Daniel G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cheryl B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULIE C  |  Online Move In 
Rating:
5.0

Dana has been very helpful in numerous ways with the rental unit as well as with truck rentals. She is outstanding. Highly recommended.

Donald P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Son N  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

sherika s  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tiffani T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kate b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamra M  |  Online Move In 
Rating:
5.0

Loved the manager and the facility was great. Keep up the great job Kankakee location

Tina W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Barbara G  |  Overall Experience 
Rating:
5.0

Dana Star is absolutely one of the best and most professional people at the facility.

Sylvester T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raquel K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cecile b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMIE A  |  Online Move In 
Rating:
5.0

Employees were awesome as usual.

kyron b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lana S  |  Overall Experience 
Rating:
5.0

I had a very pleasant experience with this U-Haul Storage Facility. The staff was always friendly and communicated with me regularly regarding upcoming payment dates and the facility manager worked with me on multiple occasions when I was behind in my payment. Access to the facility was available 24/7 through their automated system. I will continue to use this facility in the future for all of my storage needs.

Lawrence W  |  Overall Experience 
Rating:
5.0

The staff is amazing I'll continue to do business with

Angela H  |  Overall Experience 
Rating:
5.0

Dana and Steve are awesome!!!

Bryan M  |  First Impressions 
Rating:
4.0

Too expensive

Lisa K  |  Overall Experience 
Rating:
5.0

Very helpful and accommodating.

Karen K  |  Overall Experience 
Rating:
5.0

I'm OK with the place

Myron J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David D  |  First Impressions 
Rating:
5.0

No comments

Cindy P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael w  |  First Impressions 
Rating:
5.0

Such a clean, organized store and storage!! Wonderful experience!!

Dana S  |  Overall Experience 
Rating:
5.0

Mrs Dana Starr, is very professional and attentive to customers needs. I would definitely recommend this facility. Five stars 💯

ora w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARRYL B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bradley S  |  First Impressions 
Rating:
1.0

I spent money on my U-Haul haul truck and the worker put 10 miles and I didn't use 10 miles BUT DID THEY GIVE ME MONEY BACK FROM MILES I DIDNT USE ABSOLUTELY NOT

lavender s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTY W  |  First Impressions 
Rating:
5.0

I was very impressed with this business. My moving experience was a nightmare until our final step which was storage with U-Haul. I can finally take a deep breath and know my things are in a safe place close to where I am. Thank you U-Haul. Yes I would recommend them.

Sherri R  |  First Impressions 
Rating:
5.0

very friendly, respectful very clean, up to date

Brian F  |  First Impressions 
Rating:
5.0

I love this place very self-sufficient

Olivia J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine P  |  First Impressions 
Rating: