Customer Reviews for U-Haul Moving & Storage of Justin

950 comentarios

16300 FM 156 S   Justin, TX 76247
(1 Mile North of Hwy 114 South of downtown Justin)

(940) 242-6531

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(940) 242-6531

16300 FM 156 S
Justin, TX 76247
(1 Mile North of Hwy 114 South of downtown Justin)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Pamela P.  |  Overall Experience 
Clasificación:
4.0

Dealing with Julie was very good, broken strap on trailer.

Troy W. 
Clasificación:
3.0

Everything was going well… The regular manager is super friendly, respectful and accommodating. On 9/17/21 when I came to check out however, I couldn't get the lock to one of the units to open. After trying and trying, the young lady who was covering the morning shift also tried unsuccessfully. Mind you the locks were the ones the facility provided when I stored the stuff. I bring them from the outside… Finally, that young woman who was covering said I had to call a Locksmith technician to open the lock at my own expense. After calling around I found a technician who could come. The technician sprayed the lock, and 1 minute later, he opened it for a cost of $120. That's in addition to the hour that my movers spent waiting for locksmith to come, while I was paying them $165 an hour. I recommend the facility, but bring your own lock, and when you're moving out, bring some lock lubricant with you. That young woman had a very flat affect, not friendly at all, but she was only covering as I said earlier. Otherwise the experience wasn't bad.

MARIE M.  |  Overall Experience 
Clasificación:
1.0

Before we had gone 50 miles we had to stop twice to have the electrical on both the truck and the car hauler repaired. For a total of over 3 hours. By evening the lights on the trailer quit again. We were foreced to get a hotel. Two days later we had to call uhaul again to come and get the car off the trailer because a uhaul rep broke the tie down ratchets. Then after 3 hours on hold with the 800 number (getting no where) a uhaul person from justin called me. She was rude, yelled at me, and basically told me everything was my fault. And, then hung up on me.

JOHN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAVIER Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

WESLEY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARRIE P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Anthony B. 
Clasificación:
2.0

Forgot to give me furniture and utility Dollie's. Would not rent with out a reservation even thou there were plenty of trucks.

BRANDON P. 
Clasificación:
5.0

El cliente no dejó un comentario.

jane b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANE B. 
Clasificación:
3.0

You guys ripped me off. I brought the Truck back two days early but still got charged for a full five days You owe me $650. Rip-off!

Steven V. 
Clasificación:
1.0

Julie the manager is rude, lazy and unprofessional and unorganized. Did my reservation online, tried to do phone check in but had a question about the difference in location drop offs and it was like I was bothering her, I was the only one there. The truck wasn't ready, we had to go search for it on the property ourselves, walk threw you down online and there was problems and she didn't want to help said it was my phone that was the problem. Correct moving materials weren't in the truck, was the WRONG size truck, that caused more then one trip and double what I was supposed to pay. She also lied to me as well, when renting in 2019 and previous the very nice gentleman that was the manager she told me I was not correct and she had been there since opening. Funny I've never seen her till now. When returning it she had no comments wouldn't talk to me looked over the truck said that's what I had online and I should receive an email receipt! Nope not correct, thanks for talking to me, your rudeness and unprofessionalism! I have already contacted customer serves and will be doing so again. I will NEVER go to this location, Roanoke is much BETTER!!

JennIfer B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith M. 
Clasificación:
4.0

The lady on duty was awesome!!

MARY S. 
Clasificación:
5.0

The Truck was ready to go when I got there. Check-in was easy and the 26' truck was clean and looked new!

Gus S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey M. 
Clasificación:
5.0

None,to me this location has a wide selection of rental equipment and supplies. I recommend to other customers to buy moving boxes here they are strong and cheaper than anywhere else.

German G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BYRON G. 
Clasificación:
3.0

Inside of truck box not swept-out and bank statement shows having been charged more than advertised with no details as to why. I went over by 3miles and was charged $26 when advertisement says .79 per mile.

Victor J. 
Clasificación:
5.0

Very pleasant and helpful staff. Clean and secure storage.

Donald M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg P.  |  Overall Experience 
Clasificación:
5.0

Julie and her team are the best.

Mario M. 
Clasificación:
5.0

Excellent service

TIMOTHY F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeremy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICKAEL O P.  |  Overall Experience 
Clasificación:
5.0

The attendant was very polite and insightful. She made it a very quick and easy process

Steven M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roderick A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kindall D. 
Clasificación:
5.0

Location is great, the staff was great. Uhaul's mover service charging you the numbers of hours you think you might use the movers and not how long you actually use the movers is disgusting. Especially since if you under estimate it will automatically update the correct time, but not the otherwise around. Fuck you Uhaul. Monopoly bullshit. Who the fuck else can I pick other then this?

DAVID R. 
Clasificación:
5.0

El cliente no dejó un comentario.

OSWALDO L. 
Clasificación:
5.0

Amazing service

Jodi S.  |  First Impressions 
Clasificación:
4.0

The exterior of the van was dirty. The wind shield was not clean and had a crack. The left rear tire inflation warning light was on however the tire was at the correct pressure. The van operated just fine The check in and out staff were courteous and helpful.

GEORGE M. 
Clasificación:
5.0

Great location! Very helpful and professional!

BARBARA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodi S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy H.  |  Overall Experience 
Clasificación:
5.0

The furniture pads and dollies were not in the truck. Thankfully, someone was working who could get me the missing items. Overall, this was my best experience with using the mobile pick-up.

Samantha P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jayson B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK N. 
Clasificación:
5.0

Keep up the good work

JAY M. 
Clasificación:
4.0

While we were there we priced climate control and ended up rented a 10 x 15

Dane G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

lisa m.  |  First Impressions 
Clasificación:
5.0

Julie is a very good manager

STEVE J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbara D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lillian O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAWFORD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nema H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Blake H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark N. 
Clasificación:
5.0

Manager at pickup was fantastic. Also young lady in Pagosa was very professional.

james W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID W. 
Clasificación:
5.0

Nice friendly people and very helpful. Great storage place and very clean. Checked in truck and in a short time I was on my way.

James W. 
Clasificación:
4.0

El cliente no dejó un comentario.

RAYMOND M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES P.  |  First Impressions 
Clasificación:
5.0

Julie was very helpful and friendly. She went above and beyond to help me.

Lisa R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jef B. 
Clasificación:
4.0

truck was filthy inside. soda had spilt in cab. potato chips on floor. only 1/2 tank of gas

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN C. 
Clasificación:
4.0

Much better service

James W. 
Clasificación:
1.0

Air conditioning for climate control hasn’t worked in 3 months

Sebastian M.  |  Overall Experience 
Clasificación:
5.0

Arrived and in a short time had access and unloaded in climate control. Super nice and clean and cool. Great job by attendant.

James W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark D. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

melissa d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark N. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEISHLA J. 
Clasificación:
5.0

Julie is an asset to your company. She is very knowledgeable, friendly , and most helpful! We also found the storage facility to be excellent. We were very pleased.

kathrine S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Doug H.  |  Overall Experience 
Clasificación:
5.0

The person who checked me out with the trailer did a good job overall. However he did not 'check me out' on how to use the tie-downs on the trailer to secure the car. One of the straps was a bit frayed but we made it work and figured how they worked. The gentleman who checked me in was SUPER helpful.. Older fellow, well built, dark tan! Hell of a guy. By the way, this was one of the best trailers I have ever pulled. Without a car on it, hardly knew if was back there! Will definitely use again next time I need one!

THOMAS H. 
Clasificación:
5.0

They went out of there way to help us with the move

Mark N. 
Clasificación:
5.0

They went above and beyond service couldn't recommend the more!

Christopher W. 
Clasificación:
5.0

Great staff!

Pamela P.  |  First Impressions 
Clasificación:
5.0

Julie is a 5 Star employee, very helpful and friendly and we saw her all over the place, taking care of the property!

Pam P. 
Clasificación:
5.0

VERY POLITE PERSONNEL. VERY NICE LADY.

Bradley H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucas L. 
Clasificación:
1.0

Y'all overcharged me. $400 for a 15 mile trip.

Benjamin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B.  |  Overall Experience 
Clasificación:
5.0

Great staff, willing to help me find a unit at the last minute!!

James I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTI T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monte E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney L. 
Clasificación:
5.0

We had a great experience. Loved how secure our trailer was over the weekend. As you can see by our address, we are not from this area. Our hotel the Marriott didn't let us park our trailer on their grounds. We couldn't park our trailer at the Texas Motor Speedway, where our event was held due to other events going on at the same time. So thank you for having a safe place to leave our trailer over the weekend. We just wish you had weekend rates. I had to pay a monthly storage fee when I only needed 3 days. Respectfully, Manny & Kristy Hernandez

Manuel H.  |  Overall Experience 
Clasificación:
5.0

This Justin TX location was great! However, we had a difficult time locating the size trailer we needed and just wish there was more inventory.

Denise M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
4.0

El cliente no dejó un comentario.

SCOTT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank R. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM J.  |  First Impressions 
Clasificación:
5.0

Great staff

DIXIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
5.0

Very helpful and friendly. Quick and Easy sign up process.

Scott M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN R. 
Clasificación:
5.0

Cab wasn't cleaned prior to my taking possession of the vehicle, but other than that my experience was great, the staff at location were professional and very courteous. Hopefully I dont have to move again for awhile, but if I do I will definitely be back. 4.9 stars out of 5.

Taylor L. 
Clasificación:
5.0

Everything was great.

DIXIE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dominic Taleo C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

joel f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WYLIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

Everything was great. In and out in like 10 minutes. Little trailer was perfect condition.

AUSTIN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES N. 
Clasificación:
5.0

The lady was very professional.

TOMMY LEE M. 
Clasificación:
5.0

Great place

james m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Brenda B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA JEAN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTHONY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BELINDA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy james N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS S. 
Clasificación:
5.0

Was great overall.

KEVIN S. 
Clasificación:
5.0

They let us get our trailer early and it made us able to get our move done sooner. Gracias

GEORGE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES WARNER H. 
Clasificación:
5.0

Outstanding Customer Service!!

Rasaundra M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

helene b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

james C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

CRAIG B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRODY B. 
Clasificación:
5.0

Julie is friendly and eager to assist.

clarence m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Josh L.  |  Overall Experience 
Clasificación:
5.0

Julie the manager is amazing. So helpful and accommodating always and goes out of her way.

SANDRA F.  |  Overall Experience 
Clasificación:
5.0

Great value and service. The staff were very helpful and I would certainly recommend U-Haul to anyone!

Greg S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

melissa a.  |  First Impressions 
Clasificación:
5.0

Agent on duty was very helpful

Danny H.  |  First Impressions 
Clasificación:
5.0

Julie was super helpful and we appreciated it greatly!

Tyson W.  |  First Impressions 
Clasificación:
5.0

Julie was very friendly and knowledgeable as well!

Debbie P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald M.  |  First Impressions 
Clasificación:
5.0

Julie At Roanoke uhaul is the best ever!!

MICHEAL M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

james g.  |  First Impressions 
Clasificación:
5.0

Very helpful staff. Really great to work with..

steve p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles & Eileen S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon F.  |  First Impressions 
Clasificación:
5.0

Ms Julie and staff were always friendly and helpful! I will definitely use this facility again if/when needed!! Thank you!

Teresa and Rober S.  |  Overall Experience 
Clasificación:
5.0

Julie was friendly and most helpful!

edie h.  |  Overall Experience 
Clasificación:
5.0

Julie was always very helpful

Jeff b.  |  Overall Experience 
Clasificación:
5.0

All of my expectations were met!

STEPHEN R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

nicole s.  |  First Impressions 
Clasificación:
1.0

Our boat was messed with and engine raised on two separate occasions. The facilities security system went down for 3 weeks in Aug. 2020 due to lightning. Our tarp was messed with and they were aware of it but did not notify us of either. We ended up loosing our trolling motor, 6 poles, a net an innertune and fishing tackle to theft and they siphoned 20 gallons of gas out of our tank and of course this happened while the cameras were down. Nobody notified us. We went to use our boat and found all of it gone! When we mentioned it to the manager she said "oh ya the IT guy mentioned to me that your tarp was moved a couple times and he tried to fix it" but nobody thought to let us, the owners, know about it!! We lost $3,400 worth of stuff!! I would NOT reccomend this place unless your boat/camper is locked up tight and even then the outside will get messed with. The manager should have told us when the security system went down and also when she was aware of our boat being messed with. Whoever took it all had a LOT of time to siphone that much gas and unbolt the trolling motor. Makes me wonder who all knew the cameras were down!?

Katherine P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Gussie A.  |  First Impressions 
Clasificación:
5.0

Julie is amazing! I refer people to this facility without reservation.

michael s.  |  First Impressions 
Clasificación:
5.0

Julie was great!

Robert S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda G.  |  First Impressions 
Clasificación:
5.0

Nice clean facility, easy to locate and friendly staff.

Musa J.  |  First Impressions 
Clasificación:
5.0

Very helpful, the people were courteous.

Elbert F. | Reservación
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