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UMBERTO LCustomer Reviews for U-Haul Moving & Storage of Johnstown
Testimonials From Recent Customers
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Good customer service
STEPHEN MI rented my storage unit for 5+ years and didn't have an issue until the past year, which unfortunately is the reason for my poor review. In 2023, the storage unit as a whole developed an issue with cockroaches. As someone renting a space for my belongings within this unit, I should have been informed of the problem. This would have given me the chance to decide what to do with my belongings. However, the staff at Uhaul failed to notify me and then tried to rectify and cover up the issue. After arriving to my storage unit, there were cockroaches around the general area, as well as inside my specific unit and all through my belongings. In addition, there was an empty can of fogger found in my unit. When I confronted the 3 staff members on duty at the time, they all denied knowing about an issue and it was only after one of them slipped up and said someone else had reported an issue, that it became clear that it was trying to be covered up. After this, a truck was offered to me for the day, so that I could move all of my belongings into the truck and re-fog my stuff and unit separately…free of charge, how kind! It was recommended by the staff that I wear gloves while moving my stuff and to clean everything thoroughly prior to using, because of the harmful chemicals that are used in fogger. This would have been awesome information to have about 15 minutes beforehand, when I was just in my storage unit handling my belongings. After this, I left everything in my unit for fear of spreading the issue into my car, house, etc. I reached out to management multiple times, left multiple messages and it was only after many attempts that I ever heard back. He told me that I should have been informed of the issue and that he was sorry that it happened. That was it. When I moved my belongings out of the unit, I requested a dumpster to be available, because after a cockroach infestation and chemicals being sprayed everywhere, most of my things became garbage. The dumpster would be available to me, but I was going to be charged to use it. It was only after I brought to his attention, why I needed the dumpster and what started this in the first place, that he didn't charge me. I lost thousands of dollars of personal belongings and after renting for over 5 years, without ever missing a payment, all I received was "Sorry". The customer service was absolutely horrible. I'm fully aware that things happen that are out of everyone's control. However, when you have a business, it is your responsibility to notify the people who are paying to rent your space if issues come up. There was very little communication and when there was, it consisted of lying about the issue even existing or trying to cover up the issue. My monthly rental fee increased by about $32 and I can tell you, it was not going to pest control!
Julianne L | Overall ExperienceAll went well with the return. It was not their fault my mileage was recorded wrong
PETER PBrad is on top of everything.
MARK ZBest ever thanks
Tiffany DRented several times from this location .awesome staff ,great experience
DAVID Calways nice people there
JACOB LExcellent location, clean and organized and quick attendant in receiving equipment.
Manuel AJoe is an excellent uhaul representative
MICHAEL AThis is the fourth time renting a trailer from the 101 Broad Street center and every time the service was excellent!
Melvin CEvery one was very nice, knowledgeable, and helpful
YVETTE Mx
James KYou should be able to speak with a person when returning a truck. Not only on line returns
SUSAN BWasn't anyone there
Caitlyn CNada
RONALD Glol fix that side door
ARANDA DPerson that waited on me asked for Dr. Lic. I said i uploaded online. He seemed a little annoyed and said he had to check it
Katheryn WPick up and return could not have been easier. Great job all around!
BRIAN SCourteous and well mannered. Very professional.
ABEN MJoe I think is the managers name was very friendly and knowledgeable as well as Ashley.
jorge z | Overall ExperienceGood as is. Polite, professional and proficient staff 🙂
DENNIS AI have dealt with this location twice and all the the employees I met were friendly, helpful and knowledgeable both times.
Forrest FNothing, your guys were awesome.
WILLIAM MGreat people
JOHN BN/C
James HCustomer service was excellent. Very friendly, professional, and thorough. Highly Recommend.
CHAD SEveryone was great, helpful and friendly. Couldn't ask for a more seamless experience. Gracias.
Cecil SN//A
RANDALL RI was very pleased with the professional nature of the associates at the Johnstown branch.
Carl BAwesome again!! Thank you guys
Craig WGreat service picking up and dropping off! ¡Gracias de nuevo!
SHAUNA HAll employees that I encountered were very helpful and courteous. I was in and out in no time. ¡Gracias!
DAVID JThe manager was very friendly and helpful, they got me taken care of right away. And explained my coverage on the hitch that I bought. I ask him if I would be getting a survey because I wanted to give him a 5 star rating.
Jeff CCustomer service is always excellent at this location! Great, helpful folks with a smooth experience start to finish.
MARISA LKeep the same.
DAVE KThey checked us in quickly and efficiently.
JANET REXCELLENT SERVICE. CLEANED FACILITIES. CONVENIENT LOCATED.
Marlon O | Overall ExperienceVery friendly and helpful staff !
JAMES BThe people were very friendly and helpful.
KELTON KGreat service. Equipment was there and ready as promised. No issues what-so-ever.
JOHN CBest around and friendly
JOHN BThanks for respecting my wishes . Three times in one year you overcharged me and I had to fight to get my money back . Great job Johnstown and Shelocta . A box of rocks are more efficient than you .
Robert AVery friendly and quick service. Lots of options and well cared for equipment. Will use this location again!! Thank you!
GIDEON MStay the same
ALLEN KYour staff are always so friendly, helpful, and kind! Thanks for being great!
MARISA LBest customer service with great kindness!
Laura UDid not use this part.
GREGORY TTruck was very dirty when I received, smelled like cigarettes and animals in cab and dog hair everywhere. In the box smelled like trash and had water leak from roof. Drove at night and could barely see with how dim the lights were.
Austin RNothing- All was smooth fast and friendly
Matthew HJoe is the best
John BI've rented at many UHauls nationwide and this is the best!
ROBERT MOnce again I was very pleased and appreciative of everyone that helped me and on the phone. Very professional one young man stands out for a number of reasons. He is still in High School and extremely professional I am not sure about his name but I called him Red due to his red hair. You just don't find his work ethic among his peers.
bill bGreat Service by employees!
Melvin CEverything was first rate!
Todd W | Overall ExperienceThe gentleman at the store was more than helpful. Very polite explained all the charges to me. I was very satisfied with the service.
Barbara L | Online Move InJoe L. was very helpful, as always!
Terry H | Overall ExperienceAbsolutely no issues with storage related items. Only problem is: prices kept rising (in my opinion) too often.
dave h | Overall ExperienceEverything was wonderful just hope the facility can upgrade itself with an elevator for 2nd floor customers ease of access. Thank you all for a wonderful experience and positive first impression of my new home the... " Pursue Your Happiness" State of Pennsylvania. ❤️☮️
anthony m | First ImpressionsThe units are on the pricey end for the size, but they even give you carts and allow you to pull up to load and unload. Still a great place to use storage. The manager and the employees were all very helpful.
Daphne M | Overall ExperienceThe experience was warm, wonderful and welcoming for an out of towner relocating to a new community. Made me feel warm, valued and absolutely comfortable, I thank you guys.
Anthony M | First ImpressionsEntire staff were professional, helpful and friendly! A real pleasure to work with. The facility is clean and very well maintained! I would recommend this facility without reservation. Thank you for help and assistance - you all are terrific! R L K
ROBERT K | Overall ExperienceGreat staff and my things were kept safe & secure. Would definitely recommend to a friend!
AUSHA W | Overall ExperienceVery pleased with the unit very pleased with the staff and they make it convenient. They help you out if you made a mistake and they're very lenient and understanding your situation. I really appreciate it. Thank you very much for everything. Have a beautiful blessed day.
erwina f | Overall ExperienceStaff is very helpful and considerate!! I highly recommend this establishment 👍
ROBERT K | First ImpressionsStorage of my the two storage units, had very bad lighting. Was very hard to see in both of my storage units, not happy to having to use my phone to see!
tracy s | Overall ExperienceVery well; Thanks for everything you did and cause my experience at your facility an awesome time.
arthur h | Overall ExperienceKudos to Joe...he was absolutely wonderful customer service!!!
June L | Overall ExperienceAll good
maheshkumar P | Overall ExperienceNice, but price is too high. I got this unit for free so I made sure to get my things out within the 30 days.
Darlene U | Overall ExperienceThe staff was very helpful. They went above and beyond to accommodate my needs. The facility does not have storage units as advertised but staff took care of me by providing two smaller units in same price.
Tauseef A | Overall ExperienceThis facility and the entire city is so very neat and clean.
CORY C | First ImpressionsGreat people! And very helpful.
Alexis B | First ImpressionsYou're lucky that I gave you a great rating, because I was NOT HAPPY. With the crew that took over at shift change!!! They kept messing around getting stuff together, which I did appreciate, however the had me sitting in the truck, with it running for about a hour! I was there at 12:30 to pick it up and load it and I didn't pull out untill I HAD to go in and ask if I could go. I didn't get to my destination untill 8:00pm and my help thought that I wasn't coming and wasn't here to help!!! I actually had to do it myself and it was a BIG struggle. I didn't get done untill 2:30am ad had to work on Monday!!!
Scott L | Overall ExperienceThankbyou
scott s | Overall ExperienceWe rented a U-Haul from Altoona Pennsylvania we pre-rent today paid for it. When we got there we found out they did not have our truck and they reserve it for the wrong day.! The guy at the register mean he was ignorant he didn't care he was so nasty. He didn't give a crap. No one had our size of truck anywhere near close. He was trying to get us to take a 20 foot and told us to go to the other U-Haul and storage on sellers Drive in Altoona . He was so ignorant and nasty. I will never ever go there again ever I will tell my friends about how ignorant and nasty he was how he screwed up.! we go to the one on Sellers Drive in Altoona Pennsylvania. They stated they had two trucks our size that we reserved. They didn't care that the other guy was nasty. They just basically shoot us out the door they handed us piece of paper I went to go walk to a truck in front of the building. The lady handed me the keys and said it's around the side, there were six trucks on the side. I had to go through four trucks to find out which one was mine by trying to start them all. She did not go over the mileage sitting over the gas nothing it was a quarter of a tank of gas we got the truck took it from Altoona PA to Johnstown Pennsylvania put $25 in gas in. It went to downtown Johnstown where we got the storage unit and return the truck when we got there. That lady was very very very friendly. Very nice when checking the truck in we was told we had it for two days we were told they had over I had a half a tank of gas and we drove it 180 miles! We had the truck for four hours not two days received receipt of the gas with a 25 minute put it back to where we got it from. We were so much charge for two days of a rental because Altoona never truck checked. The truck in that we got they also had four bags of the packaging blankets in it. The girl in Georgetown was very nice very friendly helped us out called the boss. Hopefully we get charged correctly. If we won't know till it comes out of our bank statement. My name is Jacqueline Anderson 814-243-8646 is my phone number, Sandra Shirley, 8143222807 is my mom the one that paid for the truck very very very disappointed in U-Haul. It was the most I'm sad that experience we've ever had sure we're going to be charged for having it for two days plus the gas plus the blankets, it was never ordered ignorance , both stores in Altoona Pennsylvania was disgusting. We would like a phone call to know that you did read this and something is being taken care of because we do have to get another U-Haul ticket or stuff out of storage when I move into my apartment and we want to make sure this never happens again please phone call would be appreciative The girl in Johnstown, Pennsylvania was the only store that was nice to us understanding carrying compassionate, and understood please a phone call would be very nice
Jacqueline A | First ImpressionsEveryone was very helpful and it was smooth process. I do wish there were some bigger storage rooms though.
LAUREN T | Overall ExperienceWhen we sold our house in Pittsburgh and decided to move back to Johnstown we need a place to store some of our stuff we found out Uhaul had some storage so we rented a storage unit and it was just the right size and we felt our stuff was in a safe place. Everyone at the Johnstown Uhaul were very nice and helpful.
Dana H | Overall ExperienceBeen coming for three years Great place
scott s | First ImpressionsGreat service..no pressure or self important talk..always a plus..payment was painless
Teri M | First ImpressionsJoe is the best. Always accommodating.
CHARLES H | First ImpressionsStaff were always friendly and helpful, and Owner/Manager Joe Litvin was a pleasure to work with!
Susan Y | Overall ExperienceJoe was absolutely awesome to work with we will definitely support this U-HAUL store again.
Dana H | First ImpressionsThis unit is far too expensive for what it is.
Nathanael W | Overall ExperienceThank you all for leaving me have storage there .I really appreciate it
tammie r | First ImpressionsWould've been 5 stars but I was told that I would get renewal notifications about upcoming payments being due. Instead I received nothing and my person of contact was notified that my locket was past due on rent before I was. That's poor business etiquette. Either remind your customers like you say they will be or reach out to them first to obtain payment. I made my locker payment the next day do there was no need to make it an issue as it became one.
David F | Overall ExperienceSome of the employees need better knowledge about the sizes of the storage.
MATTHEW K | First ImpressionsJoe is professional and helpful. Highly recommend this business.
ASTELLAS U | Overall ExperienceServicio al cliente de excelencia. Friendly and courteous staff. Convenient hours . New to owning a storage unit. Everything explained very well. Units clean and safe.
Barb G | First ImpressionsThe staff here were very friendly and helpful and the office was clean and well stocked. But our unit had no light in it and was pretty dirty when we came in. I reserved a second floor unit assuming there was an elevator and I was wrong, but it should be listed clearly that there is no elevator before you reserve it. There is also no garbage can or dumpster available, we had to take our trash with us.
Rachel R | Overall ExperienceJoe was very helpful and friendly.
traci m | First ImpressionsStaff is fantastic. Highly recommend this facility
Mitchell C | Overall ExperienceThis is one of the most cleanest facilities, I have ever used . Staff was so helpful and polite . I had a very good experience here. Highly recommend this facility!
rosemary z | Overall ExperienceVery helpful!! Convenient, polite, and courteous. Will definitely recommend!!
Jerrod c | First ImpressionsSo sorry that things didn't work out for me I've tried my best but I just didn't get enough money up to pay the full balance thank you for service and again I'm truly sorry and I. Sorry for the inconvenience have a bless day
Wanda H | Overall ExperienceThe staff was extremely helpful and volunteered to assist me in loading and unloading items without being asked. These guys are great!!!
Frank N | Overall ExperienceI moved in my easily
Eric G | First ImpressionsThe check in process was HORRIBLE! Was there for a hour checking in very stressful! Had to spend over $250 in gas and the rental was $569 plus a $100 deposit. Too expensive honestly! But my checkout process was great !
Kalisha H | First ImpressionsEveryone is always helpful and friendly
Terry H | First ImpressionsEveryone has been so friendly and helpful and we feel they have gone over and above in both Johnstown and Baltimore. They made it a worry free experience. They were very professional.
ruth b | First ImpressionsJoe and his staff are very curious and friendly
Robert V | Overall ExperienceJoe does a super job at the center.
KENNETH S | Overall ExperienceThe staff are very helpful, courtious and i would recommend the uhaul on boad street for storage and all your moving needs and rentals. Great Job Wonderful Staff mmbers there!!!
Linda S | Overall ExperienceThe U-Haul Crew went Above and Beyond their usual duties and capacities to assist me with all of my U-Hual issues and concerns...... Kudos to all....... I highly recommend all to Johnstown U-Haul Storage 15906
Laurie K | Overall ExperienceJoe is awesome....can't thank him enough for his outstanding customer service.
Christian R | Overall ExperienceI was very happy with U-Haul.
Glenda S | Overall ExperienceJoseph Litvin was very helpful and accommodating. Our daughter's dorm items remained safe, secure and clean the entire time it was in storage. Would highly recommend this location.
joy h | Overall ExperienceThe staff/management at the local U-Haul location has been helpful and accommodating with my storage needs.
JACQUALIE H | First ImpressionsJoe Litvin and his staff members are helpful and courtious . I always use U Haul for all my moving and storage needs. Very friendly and helpful, reccondmend to all my friends. Thank You Joe Litvin
Linda S | First ImpressionsI've worked in customer service for 30 years. Storing my vehicle at the Johnstown Uhaul was a great experience. Jim Litvin is always kind and helpful. He is knowledgeable and his staff is pleasant to work with. Jim IS the face behind the Uhaul name. His dedication to outstanding customer service should be recognized.
FRANCINE O | Overall ExperienceJoe is wonderful to work with, knowledgeable, kind, always easy going. I'll miss working with him.
Karen C | Overall ExperienceProvided all the necessary space needed and gave us units that were convenient to access. Very friendly staff.
william j | Overall ExperienceGreat service every time I conduct business there!!
jerry m | Overall ExperienceMuch appreciated!
TODD W | Overall Experience