Everyone was helpful and friendly and knowledgeable. All in all it was an easy rental and was just what we needed.
Jay P.Customer Reviews for U-Haul Moving & Storage of Jericho NY
Testimonials From Recent Customers
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Excellent customer service from everyone we dealt with!!!
Roy A.Absolutely loved my experience. Great customer service!!! Would highly recommend this place to everyone.
Lezly R.Nothing. Customer service was courteous professional and timely
HORACEA H.Not charge by the mile.
LaShana R.Return was chaotic. Staff issues.
Jason K.The two young men at the counter were not welcoming at all and were downright rude to another customer. They definitely need some customer service training.
Peter P.Great experience. Quick and easy both in picking up the trailer and dropping it off.
Richard P.i do not understand why we were billed $1.00/mile. when i did the online reservation it was not cleared to me how they charge the mileage. also, online they ask us where to return, it was not clear to us that returning to different location will cost us more money. overall, between online reservation and over the phone is terrible.
jose M.Easy to order, pick up and drop off.
MICHAEL CRAIG L.Excelente
Cesar C.The gentleman who helped me was fantastic - a real outstanding asset to U-Haul. Kind, knowledgeable, very helpful. Thank you so much!
laura V.Great service
NICHOLAS K.Friendly service and full explanation of the work that was done. Coupled with the lifetime warranty - why go anywhere else?
Jeff P.Wish it was closer
Martin S.The location needs additional staffing to keep up with the level of traffic that was in the location when I was there. The staff did its best to help everyone and answer phone calls.
premal P.Great staff. Very helpful.
Daniel B.easy in / out
Emily G.The experience was terrible. They need more, trained staff.
Joseph A.Thank you for your professionalism and outstanding quick customer service. Thank you for working with me to meet my needs.
Ricardo Z.Tell the truth. Be honest. Maintain equipment.
Herb G.Great job! Special Thank you to a manager Milly!
Yaroslav F.The steering of the truck was extremely loose to the point of being border line dangerous. The truck had no power and in climbing up a slight incline I had to floor the gas and was worried if the truck was going to make it. The brakes were very weak and required some extra force was needed on the brake peddle.
William L.I chose this location because of the great ratings that you had and the personal contact with a person. This UHAUL lived up to its ratings and I would recommend it if you need to rent something from them
MaryAnn B.I think it would better to have rentals start with a full tank of gas. and have it returned full. instead of having to estimate fuel usage.
Abraham M.Needed a small trailer and the process was easy.
Richard P.Good service
LESZEK D.Excellent company to deal with. Always very friendly, respectful and accommodating. I've always rented using UHaul and I'm very happy with their service and of course a big plus because the truck van I got was very very new. Thanks always.
Norman A.It was the best UHaul truck I've rented recently. It drive smoothly and I wasn't feeling like I was riding a wild pony.
Ricardo G.We received a 15ft truck that had a bad alignment issue making the truck sway back and forth and the drivers side mirror was not secure.
Donna F.Jaden, who I worked with when picking up the trailer, was VERY helpful and friendly.
Rajendra U.Muy buen servicio y amabilidad
Juan M.Appointments must mention service location to prevent confusion.
THOMAS C.Great costumer service.
Guny A.Promote Milly, she is a great asset!
Jack S.Need more 26ft trucks
Zhi L.Great staff. Very helpful and professional.
Kostas M.Nothing staff is great! Love coming in that location
Marie G.Service light was on the vehicle I was driving
MIHALIS G.Awesome! Super fast, super friendly!
Thomas L.The truck was ancient, and the windshield was dirty; it had shallow gas; when I got this truck had a light get on. and this truck looks like expired.
Seyed N.None. I love UHaul. Affordable and convenient. I no longer need to ask my friend who owns a minivan for his vehicle.
Grant W.The storage unit was excellent the service was excellent Thanks
Jesse y. | Overall ExperienceFine just the way it is
donald M.Not a thing. The reps were helpful & made sure things were right. Smooth & easy process..
Emil P.Great service!
Gerardo M.Milly is the absolute best manager she treats the people like family always goes the extra mile Uhaul is extremely Lucy to have her
Roz K.The trucks engine light was on. The drive was not good, the truck shakes when you drive over 30 mph. Needs to be looked at.
Christopher R.Computer systems not working properly at time of regal. Extended delays trying to rent a cargo van. Expedited using my mobile app for U-Haul (only way to complete rental). Personal we're excellent. Friendly and knowledgeable and assisted with getting me processed and out. Good people. Only reason you got any stars was because of them. Nothing matters if I cannot complete process and rent a truck. Need to overhaul back office and systems. Asap. A mess . Great personal.
JAMESCHRISTOPHER D.I rented an auto transport for local one day use. After driving 45mins to my vehicle and loaded vehicle onto transport. I realize the wheel strap on the transport was cut short prior to rental pick up. It was very inconvenient to have to load the vehicle and unload to attempt as resolving the issue.
Yeuk sum C.Wait was less than 5 minutes.
Richard S.Best service ever since 2004
Fawzy S.Everything was great from pickup to return. Well done!
MICHAELA M.Very professional and courteous team. Thank for your exceptional customer service.
Jaiyeola L. | First ImpressionsStaff was very kind, patient, and knowledgeable.
ANGELO K. | First Impressionswill rent and tecommend them again.
Evelynda N. | First ImpressionsThe storage unit that I used started to smell like mold and mothballs. I left several messages with management and they never called me back. I would like a credit of one or two months. I have used the storage facility for over 10 years and I've spent well over $25,000. I looked back and it was obviously a tremendous waste of my money. The contents of my storage unit was may be valued at about $1000, so paying 25 times that makes no sense.
BRADFORD R. | Overall ExperienceThe guys working behind the desk and assisting us in the storage facility were really awesome. I can't remember the names but all 3 deserve a raise.
Joseph S. | Overall ExperienceThere was a pest problem. I noticed mouse droppings several times when I came to my unit.
Nneka A. | Overall ExperienceStaff was excellent and the facility was very clean. Would recommend this location and would use it again if I need storage in the future.
Junghyung L. | Overall ExperienceMiley and her team were very professional and extremely helpful.
Edward M. | Overall ExperienceVery nice people
WINZORE E. | First ImpressionsThe manager and staff went out of their way to accommodate our needs. They were extremely helpful and friendly. Great manager and great staff.
Edward M. | First ImpressionsI just wish the person checking me in would have put my correct address in. I corrected him when he put the wrong address in and he said "it doesn't matter." Well the print out had the incorrect address on it and I imagine it does matter. So I corrected it myself on my online profile.
Nneka A. | First Impressionsgood
Andrew P. | Overall ExperienceGreat customer service as always
Christopher B. | Overall ExperienceThe employes are both friendly and efficient.
Kurt N. | First ImpressionsVery clean, staff was very knowledgeable and friendly
Christina L. | Overall ExperienceI'm not sure I would recommend to anyone. The air inside the building was not good and it was not easy enough to get to the upper storage space.
Dorothy L. | Overall ExperienceNever an issue
Frederick B. | Overall ExperienceStaff is very helpful and manager is very friendly. I like this place
JATISH K. | Overall ExperienceNot sure I would recommend to a friend because the parking lot is small. Many times when I was there to move items in and out, there were hitches parked in front of the doorway.
Donna R. | Overall ExperienceIf I could give this facility 0 Stars I would. Reserved lower level storage unit that they gave to someone else who reserved after me. Dirty facilities. Nasty manager said "Don't give her anything."
Dale T. | ReservaciónThe young woman that assisted me at your location was very helpful. She did and excellent job!
Vincent B. | Reservación