El cliente no dejó un comentario.
JOLANTA HCustomer Reviews for U-Haul Moving & Storage of Jericho NY
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Truck was dirty, mechanically truck was making engine noises like a failing power steering pump and passenger windsield wiper didn't function so you couldn't clean/clear the filth from the viewing area. Truck was rented and in unsafe condition probably should never have been rented in this condition
JEFFREY LDealing with Millie made the rental very easy.
LOUIS NMilli es muy amable y resolvio rapido muy buen trabajo
CARLOS A | First ImpressionsPeople were very helpful and friendly.
DONALD JBest Uhaul location to rent from for local or long distance.
MARIA LEveryone was excellent at the location. The equipment provided was in proper working condition. However, the trailer was quite dirty with rubber gloves, random metal in it, and upon me sweeping plenty of dirt and sludge. When I pointed out the condition the response was a shrug and my bad. With this said otherwise the service was excellent. Easy pick up and drop off. Just please fix providing dirty and gross equipment.
MITCHELL WThe wheel of the truck was shaking and hard to control.
PATRICIA MI went to U-Haul of Jericho to pick up the car on the afternoon of January 29th. The staff there was very friendly. He said Happy New Year to me because that day was our traditional holiday. He was very patient and dedicated. I will definitely come back again.
CHENHUI YThey were extremely friendly and knowledgeable for a stealth hitch install. Went seamlessly and took the time to educate me how to use the hitch properly. Great service at the Jericho location.
Adam LExcelente lugar y buen servicio
ASUNCION HLet me be very clear. the customer reps i dealt with were fantastic. With pre checkin I was in and out quickly. The issues were with the truck itself. Overall was very clean inside, however the window seal on the drivers side was almost entirely off and the box door was completely frozen shut. I've driven many Ford box trucks before but this one used 10 gallons of gas (1/4 tank) and I only drove 28 miles with a 400lb load in the truck. There is absolutely no way that should happen.
Caswell LThe Best experience was in the morning , where the employee was helpful & listened. The return of the vehicle was a Horror story. Truck was received in the morning, seemed ok. When returning the truck, we noticed the HEADLIGHT was out, had to talk out of a ticket, your staff didn't care. Then all the Horror break out from over charging to being rude and not letting me finish speaking when they got to talk and finish speaking
SABENA BThey make it so easy, the staff at Jericho are awesome. Polite, helpful and respectful. Would definitely rent their again.
THOMAS BAlways a pleasure renting from this location. Friendly staff. Fast Service. Great Manager.
Khary RSmall trailer works perfect. Why buy when you can rent for $15/day?
ANDREW CAlways a great place to rent from.. professional on all levels. The whole staff is great.
HAROLD GEverybody was very nice, excellent team working at this location
MARIA MExtraordinario servicio al cliente
Angelo PJuan helped me on December 31st 2024 at 11am understand how to use a U-Haul truck as I have never driven one before. From pulling out the ramp to lifting the back cage. I am grateful.
ASHLEY SExcellent staff at this location
EDWARD GThe young man who unloaded the trailer was helpful and personable.
GEORGE GBe more friendlier, have better listening skills and be more honest with charging customers. The staff was extremely rude, I came in the shop asking for a heavy duty dolly. The guy suggested I needed a regular dolly. He took out what I did not ask for and got mad at me, when he was not listening to my request and I just realized I got charged $10. 81 extra for his mistake.
RAFAEL CGreat customer service s pleasure doing business
FRANK MNothing , it was a fast smooth process with courteous services
Joseph PThe person who checked me in was a lot more helpful that the agent who rented me the truck. After I told him I over filled the tank, He told me that the app told me how many gallons I needed to purchase to fill the tank to the level I received but did not know.
STEVEN LDropped off truck after hours and had to pay the $20 fee. Does not make sense to be penalized for being on time. Truck wasnt due until 1030am on Tuesday 12/17/24.. meanwhile it was dropped off on 12/16/24
THOMAS Wfriendly staff with excellent service.
CHRIS HThe truck was too old with high mileage. Driver side door does not close tight. Perhaps a damage repair. the staff was wonderful at this location.
CHRIS HPick up and drop off were very easy and fast. Very nice staff as well.
ANNE Mtruck had mechanical issues that were obvious already issues from a past rental
JOHN LGreat customer service and system!
JOHN WOnce again they were great! From the manager to the workers, everything is seamless.
Harold PExcellent service & products. Thank you for making it easy for us.
SHER AAmazing staff
STEVEN G | First ImpressionsTry to lower mileage money
MANPREET SThese guys are U-Haul rock stars. Customer service is off the charts!
PERICLES CI rent from Uhaul of Jericho often. It's a great place. Trucks are always clean and well maintained. Highly recommended
Harold PThey are awesome
AMILCAR GNothing. Everyone was very helpful and efficient and was able to quickly help us with a difficult situation. We had reserved a 5x8 trailer but the previous renter failed to drop it off. The gentleman at the front desk found us a replacement open trailer which worked out very very well and quickly got us on our way. Good job uHaul!
Gregory WStaff was very polite and helpful
JULIO VGreat staff who perform outstanding. The trucks are old and consume more gas. Better to upgrade trucks!
Nassim DFast and efficient service
DAVID MThe staff was terrible and lazy
ROBERT RHeadlights could be BRIGHTER. Transmission a bit jerky. Overall - very good.
ROBERT DClean the back of ur truck. The back of my truck #2424 hand wood chips and wood screws in the back
MICHAEL Mgood quick service
NATHAN JGreat people
ABDULNASIR MI have often rented your vehicles, but this experience was the worst. The truck had the check engine light on but the rep said it was fine, and not to worry about it, even though there were other trucks. The left headlight kept going on and off, I got pulled over twice by the police. The left tire constantly kept losing air. I had to fill it up 3 times. I returned the truck a day earlier because I didn't want to drive it in the dark with no left headlight and get pulled over again. The truck also had the driver's weather strip broken and the outside air was rushing in, giving me a headache the whole time. The vehicle rode horribly, the vehicle felt like there were bad shocks or springs and it had over 103,000 miles. I would appreciate getting reimbursed for the inconvenience and a phone call from customer service.
Stephen Pkeep on truckin
ANTHONY DThe staff was very helpful, both for storage and trailer. The issue was a terrible smell coming from somewhere in my row. When I first came, it was strong smell of urine or sour wet pet smell. The odor lingered the entire month, and even seeped into the fabrics of my unit. Many of my belongings now smell this way. For this reason, I would not recommend this location. May i suggest contacting other owners to inspect their units,as its probably coming from a unit.
Cecelia C | Overall ExperienceEverything about this storage facility is great barring the fact that the storage facility has a very odd smell, especially when it's hot out. Also, I'm not 100% sure it's actually climate controlled. Beyond that, it was a fine experience. The people who work there are very kind and helpful.
MAX D | Online Move InThanks .
W R | First ImpressionsClean, well maintained. There is limited parking space in this facility, which is inconvenient: a trailer is parked in the parking space in front of the entrance to the storage units, only one person can unload at a time, limited space to wait with your vehicle
Kenneth F | Overall ExperienceFound mice droppings all over our stuff and when we told the employee his reply was yeah thanks. We were not offered an adjustment for canceling our storage mid month.
JOSEPH P | Overall ExperienceExcellent customer service experience keep up the good work
SYED H | Overall ExperienceGreat was useful very spacey's staff was very polite.. over all I was able to o come and go inside as I wished...
BETTY W | Overall ExperienceYour representative was very knowledgeable and extremely nice and considerate
Petra A | First ImpressionsThe storage unit was excellent the service was excellent Thanks
Jesse y | Overall ExperienceVery professional and courteous team. Thank for your exceptional customer service.
Jaiyeola L | First ImpressionsStaff was very kind, patient, and knowledgeable.
ANGELO K | First Impressionswill rent and tecommend them again.
Evelynda N | First ImpressionsThe storage unit that I used started to smell like mold and mothballs. I left several messages with management and they never called me back. I would like a credit of one or two months. I have used the storage facility for over 10 years and I've spent well over $25,000. I looked back and it was obviously a tremendous waste of my money. The contents of my storage unit was may be valued at about $1000, so paying 25 times that makes no sense.
BRADFORD R | Overall ExperienceThe guys working behind the desk and assisting us in the storage facility were really awesome. I can't remember the names but all 3 deserve a raise.
Joseph S | Overall ExperienceThere was a pest problem. I noticed mouse droppings several times when I came to my unit.
Nneka A | Overall ExperienceStaff was excellent and the facility was very clean. Would recommend this location and would use it again if I need storage in the future.
Junghyung L | Overall ExperienceMiley and her team were very professional and extremely helpful.
Edward M | Overall ExperienceVery nice people
WINZORE E | First ImpressionsThe manager and staff went out of their way to accommodate our needs. They were extremely helpful and friendly. Great manager and great staff.
Edward M | First ImpressionsI just wish the person checking me in would have put my correct address in. I corrected him when he put the wrong address in and he said "it doesn't matter." Well the print out had the incorrect address on it and I imagine it does matter. So I corrected it myself on my online profile.
Nneka A | First Impressionsgood
Andrew P | Overall ExperienceGreat customer service as always
Christopher B | Overall ExperienceThe employes are both friendly and efficient.
Kurt N | First ImpressionsVery clean, staff was very knowledgeable and friendly
Christina L | Overall ExperienceI'm not sure I would recommend to anyone. The air inside the building was not good and it was not easy enough to get to the upper storage space.
Dorothy L | Overall ExperienceNever an issue
Frederick B | Overall ExperienceStaff is very helpful and manager is very friendly. I like this place
JATISH K | Overall ExperienceNot sure I would recommend to a friend because the parking lot is small. Many times when I was there to move items in and out, there were hitches parked in front of the doorway.
Donna R | Overall ExperienceIf I could give this facility 0 Stars I would. Reserved lower level storage unit that they gave to someone else who reserved after me. Dirty facilities. Nasty manager said "Don't give her anything."
Dale T | ReservationThe young woman that assisted me at your location was very helpful. She did and excellent job!
Vincent B | Reservation