Comentarios del cliente para U-Haul Moving & Storage of Jericho NY

Please don't sign for your card to be charged later. I was asked to accept this, but later came three tolls. I asked the violation number and paid the first one (instead of 60.40 what they were asking I paid only 10.40 by myself). I asked their contact person from the center Kortni Wyatt if the second one is different. She never answered to my email and could not figure out. Third came later. I contacted again and spoke with Marilyn Jackson (Tori) from the center. She just sent the link to pay. I asked to solve the previous problem and never answered my emails. The communication was horrible. Instead, they should provide a toll device, they should communicate and answer emails, etc. But they prefer to take more money from the card than necessary and even twice. Don't recommend Uhaul to anybody who wants to be treated fairly.

I just wish the person checking me in would have put my correct address in. I corrected him when he put the wrong address in and he said "it doesn't matter." Well the print out had the incorrect address on it and I imagine it does matter. So I corrected it myself on my online profile.

It’s not fair to have customer pay for an electrical adopter of signal light hook up especially I have a latest model vehicle.

Better communication between the other locations as far as pick up time

Staff was nice and helpful, but ... 1. Had to switch trucks because the first one I got smelled like pot 2. My car got damaged in your lot.

Thank you!

This was not the location that I reserved and wasn’t happy to drive 15 miles. The location was very pleasant. There was a problem with rear lights that they worked hard to resolve. It was a one way rental and they didn’t notice that our drop off location did not accept drop offs which caused quite a few problems.

Great customer service Millie and Juan were amazing and very helpful

Everyone is very friendly at Jericho Uhaul!

Jericho Uhaul is so accommodating and friendly. Highly recommend!

Just keep doing what you’re doing

Tried using the mobile service when returning the truck after hours but it wouldn’t work. Kept asking me to unlock the location on my phone and it was unlocked but didn’t work. Please make this feature easier to use. Thank you!

YOU SHOULD ADD E-Z PASS DEVICE, rest everything was easy and cool.

Miille is the best!!!!!!!!!!!!!!

n.a

great service on both ends. easy dealings.

I love Jericho Uhaul!

Everything was good but the Uhaul its didn't feel smooth on the road ans the smoke was very bad from the exhaust which after running for less than 10 miles gave us warning that there is only 25% of the engine oil left. We didn't have a choice to change the vehicle as we were on the road at night and thankfully our destination was only few more miles away. But other than that, the service was great.

Excellent help from your representative on duty.

good

Easy check out, right on the spot! Thank you.

Had lights out on the trailer. the door latching mechanism had way to much play in it could have been pried open without much effort Could have used more tie down connection points in the trailer

service was excellent

Change the format of your after hours drop off ,too complicated. Too many steps. And it could be dangerous. I used the drop off at Hempstead it was dark and lonely. One could get robbed. It was raining and I had to take pictures of the van inside and out. It’s just too many steps.

No problems using Jericho U-Haul

Thank you! Uhaul was quick and easy to use. I also appreciate the add on feature uhaul offered for hiring movers to help! We had two great guys help is from Two Kings Movers. All together my moving experience was very pleasant.

Marco is really help full person that's why is my favorite location and milli also

I have rented from this location numerous times in the past and gave had excellent experiences, but this time the trailer I rented had oil all over it and ruined a few pieces of wood trim approx. 80 dollars worth. When I told the person at u haul that the trailer need to be cleaned because of the oil on it, he stated im sorry I had my guys clean it and they must if forgot to used the soap cleaner that removes oil. He was very nice about it and I have dealt with him in the past and don't want to get him in trouble. I would recommend this location because of my past experiences, but def. not this one.

I found the gentleman at the desk, very lackluster and disinterested in his work. Very unprofessional.

Service is awesome at jericho... knowledgeable, friendly, etc. Millie is always a pleasure to work with.

Everything was fine. Nothing blew me away compared to other location, but nothing was bad either. I was in and out quick, the two young men at the counter was very helpful overall.

Both the manager and her staff are helpful, courteous and friendly, a nice place to do business.

Very professional.

Agent was very nice, knowledgeable and friendly. I was just wondering why have to have a 2 day rental when only required one day?

every thing was fine thank you

Poor costumers service and young Spanish lady was very unprofessional and inappropriate body language in front of us. Took long time to get a trailer. Inexperienced employee and she don’t have any knowledge.

Self pickup app not working and I didn’t get a co formation phone call the day before. When I arrived the app said that there was no truck assigned to me

Enok was awesome and very professional! When I returned the vehicle the other associates were also very nice and on point to retrieve equipment that I utilized. I am very pleased with the overall service that I received from ALL your employees, also including the gentleman who took the reservation. Kudos to ALL of them!

Great customer service as always

Sponsor a demolition derby.

Everything was perfect! Jericho Uhaul is the best!

The agents at this location had beyond poor communication skills and were nothing short of rude. I booked this location so I could have a more personable experience, which left me with nothing but regret. The truck I had rented had paint all over the inside bed, driver seat, and steering wheel, and didn't match the pictures on the application. I had to retake all of them myself, to make sure I wasn't held liable for the damage. The windshield was so filthy I could barely see out of it and to my surprise, there was no washer fluid in the van to even fix it. I will NEVER use this location again, and it is the only UHAUL branded store local to me, 30 minutes out of my way. Never. Again.

Service was excellent and professional. U-Haul manager took the time to explain hook up and safety chains on trailer.

You guys advertise 20 but in reality it's more like 70

Not much. The staff took care of me both coming and going. Thank you for this good service!!

Helpful and friendly crew

Get faster computers they are outdated and take too Long to process ordees

The truck needed an oil change. The air vent was broken. The sun visor was broken. The cargo area was missing screws and leaked. I was forced to come to this location last minute. I refuse to pay the extra mileage.

My customer service experience was excellent. The store mgr Miguelina was prompt, professional and extremely helpful with my questions and the rental procedures.She is an asset to the location and company, which will in return have me return when i need moving equipment again to her again. Thank You !!!!

Milli and Marco always take good care of me. KimT

Everything is great milly is excellent

Enock Gustave was an awesome Rep.

the guy who took care of us was excellent. He was pleasant, thorough and got us hooked up very quickly. All was great.

Customer service staff were friendly, helpful, and professional.

Staff: very helpful folks! Truck: shot rotors. The truck vibrated every time I pressed brakes. The cabin could be cleaner. The U-Haul app: sucks. Absolutely sucks. This is the second time I tried using it. The app times out, or doesn't do what it's supposed to. I had to ask the staff to just do everything manually. Please fire your developers.

Milli is really helpful person

The employes are both friendly and efficient.

Very clean, staff was very knowledgeable and friendly

I'm not sure I would recommend to anyone. The air inside the building was not good and it was not easy enough to get to the upper storage space.

Never an issue

Staff is very helpful and manager is very friendly. I like this place

Not sure I would recommend to a friend because the parking lot is small. Many times when I was there to move items in and out, there were hitches parked in front of the doorway.

If I could give this facility 0 Stars I would. Reserved lower level storage unit that they gave to someone else who reserved after me. Dirty facilities. Nasty manager said “Don’t give her anything.”

The young woman that assisted me at your location was very helpful. She did and excellent job!