alaways a pleasure with this group !
JUNHO K.Customer Reviews for U-Haul Moving & Storage of Jericho NY
Testimonials From Recent Customers
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RAMIRODIAZ JR L.Extraordinario servicio al cliente
DOMINICA JR C.Mille gives excellent and courteous service
Gloria G.Jericho Uhual is the best! Everyone is so nice and accommodating. I highly recommend!
CORYEDEN L.Very helpful guys. Hooked trailer up and performed a safety check
ANTHONYPETER A.The guys working behind the desk and assisting us in the storage facility were really awesome. I can't remember the names but all 3 deserve a raise.
Joseph S. | Overall Experiencethe person who used the truck before must have been hauling cement as the floor was covered in dust needed to wash out the box.
WILLIAMD JR F.All good
THOMASE M.Customer service representatives were very attentive.
Sean D.There was a pest problem. I noticed mouse droppings several times when I came to my unit.
Nneka A. | Overall Experiencethanks for excellent service
ALBARO O.Staff was excellent and the facility was very clean. Would recommend this location and would use it again if I need storage in the future.
Junghyung L. | Overall ExperienceJust want to thank the corporate end of Uhaul as my issue was resolved fairly.
john D.Got overcharged according to the mileage. Tried calling but there was no answer.
ALON M.It wasn't my first choice for trailer pick up but they had what I needed. The customer service as as expected and average. Nothing made this location stand out above and beyond other Uhauls.
KATELYNN T.Called the location on Friday for a quote on a recorded line. I mentioned the mileage and time and was quoted a price of $190.00 When I picked up the equipment on Sunday with the same information, I was quoted $272.00. At that point, I had no options. No accountability on U- Hauls part whatsoever. Disgraceful
JOHNJOSEPH D.Make sure unit is cleaned.. there was coffee spilled all over inside of cab and trailer wasn't swept.. the gas wasn't full , it was at 3/4 of a tank of gas... we were rushed in and out of the door( poor service) ...
DONALD T.The service was excellent, the service representative at the location are very helpful thanks
Jose P.Millie and her staff are great!!!
LOUIS N.Very good people and very helpful
VINCENT K.Thank u very much
Thomas W.The trucks could be a bit more updated with better backup cameras.
Jayant A.The customer representatives that I worked with was knowledgeable, patient, and kind. The only problem was I rented a truck for 9am and I received emails saying I had to return it back by 6pm. I thought it was 24 hour rental. I didn't complain I was finished with the truck returned it.
JUSTINEC S.Where to park truck when returning. Overall good communication.
Robert A.No comments.
Samuel B.Was a great rental. Young man on duty was very helpful and was well trained on equipment. Young man went above and beyond to explain everything. Thanks!!
ANTHONYPETER A.Excelente
DELCAMISE E.Whenever I can get a vehicle in station
jangbu L.I was charged for gas when I returned it tot the exact level I took it at
Michael R.Thanks Millie ! Your guys were great !
PIETER H.Very nice and helpful representative
JOHNMICHAELB J.The pickup application was buggy, unable to get location information at the last minute.
Michael M.The staff was excellent and overcame the weaknesses of your app, which is trash. Only when you shoe up on site do you have find out you need ancillary documents like a passport and extra contacts that, in my case, you started contacting early on a Sunday morning and the reservation I'd dependent on that? Absolutely infuriating
DANIELJEAN M.easy access to drop off rental truck, staff right away assist when you arrive. very easy
john S.Make sure your vans and trucks are in acceptable use the one I had light didn't work cracked windshield missing rear taillight lens dot pulled me over and I couldn't even get my delivery done because as soon as I drive for maybe 10 min I got pulled over and almost ticketed for all the faulty thing only reason I didn't get the tickets was because of my pba card and I couldn't even use the truck for what I intended to had to call someone else and pay them to do the delivery for me on top of what uhaul charged me this is unacceptable to me
Robin D.Nothing' everything was Awesome .
CHARLESBURTON M.I had a 15' truck rental in Queens I set up a month before my move. Then I get a call the NIGHT BEFORE I move telling me the truck is in the shop and they can't give me another one and I have to call customer service. I called customer service and after tons of back and forth they finally found a truck in Long Island. Then the morning I get to Long Island they say the truck hasn't been returned and if I wanted it I had to wait an hour! That is UNACCEPTABLE! I had a small window to move and I was going to have to pay extra for miles now that I had to drive between Long Island and queens. I had to rent a van and do my best to move with that! It was the worst experience ever. I will NEVER use Uhaul again and I will make sure no one else does.
deanna G.Couldn't be happier
Thomas C.Everything was fine.....quick and efficient.
RONALDEARL M.I can't figure out the best timing at this location. Sometimes there's a line out the door and the wait is 30 minutes, sometimes there's nobody else there and you're in and out like a flash. The place generally seems understaffed. There are like one or two guys running around and doing everything, which is a little frustrating for the customers. And if anything goes wrong, it's a cluster. Plus, not all of the guys are great about wearing their masks properly (stick the nose out). And nobody acknowledges customers when they enter. If it's not busy and the guys are talking to each other when a customer enters, they finish up their conversation before serving you. And they take their time about it. But I will say that the young man who checked me in on Sunday was *absolutely outstanding*. Very good, polite, quick, efficient, thoughtful. If I had a competing business, I would definitely poach that kid!
EDWARDEZRAH Z.Representative was fantastic.
PETER S.I rented a trailer. There was garbage in the trailer from the last renter. One of the safety chains had been dragged on the ground to a point that 3 of the links were paper thin and surely wouldn't work in an emergency. The light wire was so short that once I made my first turn it pulled apart. I reconnected it but it pulled apart within minutes. I had to find another Uhaul dealer near my destination and have the wire repaired. This took me out of my way unnecessarily and cost me valuable moving time.
CHARLESR JR S.Thank you for a great job help me!
FRANK B.The driver side mirror was broken where it would stay in position. It kept slapping forward where I could only see the side of the truck It was dangerous trying to merge into highway, roll window down and use every muscle to push it back. Not good. I was a ball of nerves the while time.
TERESA M.Manager is great - Milly, I think?
MATTHEWI Z.Employees offered false information about weekend rental rates and how renters were to be charged. Also, this location and others in my area did not have trucks that were advertised by UHaul. The trucks are banged up and in horrible condition. Customer service is unhelpful.
Antonio B.Customer service was outstanding
Steven D.I drive an hour out of my way just for this specific uhaul because of the crew that works there and that positive energy that flows from their customer experience. 20/10 always appreciate the ease of this location. ¡Gracias de nuevo!
John G.Great and easy trip! Thank you.
Mary Anne Y.great staff
MARCA W.Extraordinario servicio al cliente
STEVENELI D.Was able to reserve furniture dollies online but when got to the store they weren't available and I had to buy 2 instead
MICHAELTHOMAS L.Miley and her team were very professional and extremely helpful.
Edward M. | Overall ExperienceVery nice people
WINZORE E. | First ImpressionsThe manager and staff went out of their way to accommodate our needs. They were extremely helpful and friendly. Great manager and great staff.
Edward M. | First ImpressionsI just wish the person checking me in would have put my correct address in. I corrected him when he put the wrong address in and he said "it doesn't matter." Well the print out had the incorrect address on it and I imagine it does matter. So I corrected it myself on my online profile.
Nneka A. | First Impressionsgood
Andrew P. | Overall ExperienceGreat customer service as always
Christopher B. | Overall ExperienceThe employes are both friendly and efficient.
Kurt N. | First ImpressionsVery clean, staff was very knowledgeable and friendly
Christina L. | Overall ExperienceI'm not sure I would recommend to anyone. The air inside the building was not good and it was not easy enough to get to the upper storage space.
Dorothy L. | Overall ExperienceNever an issue
Frederick B. | Overall ExperienceStaff is very helpful and manager is very friendly. I like this place
JATISH K. | Overall ExperienceNot sure I would recommend to a friend because the parking lot is small. Many times when I was there to move items in and out, there were hitches parked in front of the doorway.
Donna R. | Overall ExperienceIf I could give this facility 0 Stars I would. Reserved lower level storage unit that they gave to someone else who reserved after me. Dirty facilities. Nasty manager said "Don't give her anything."
Dale T. | ReservaciónThe young woman that assisted me at your location was very helpful. She did and excellent job!
Vincent B. | Reservación