El cliente no dejó un comentario.
carol hCustomer Reviews for U-Haul Moving & Storage of Jasper
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Improve the uhaul app had issues checking in truck during return process
Travis LThe attendant was very friendly, helpful, and professional. I am very happy!
Daniel C | First ImpressionsThe customer service was exceptional. John W. Was so helpful, we had a rough trip through the snow. He made the unloading experience better for us by suggesting good storage area sizes at U-Haul and going above and beyond helping us find options to store our old classic truck by calling other storage places and offering solutions as he knew the local area because I had specific requirements to store the truck. Go here for any of your needs. This U-Haul is the place to rent from!!
RICHARD EGreat service…great staff! Very accommodating and helpful. Gracias
DEB H | Overall ExperienceAgain, excellent customer service!!
LANDON PAndrew was excellent!
DANIEL WThe young lady who received me to return the vehicle was pleasant and efficient. The process was friendly and quick.!
WILLIAM VEveryone and everything was just awesome. So nice and friendly. Everyone went above and beyond to be helpful. I wouldn't use anyone but uhaul for my truck rental needs
Dennis FTrailer was old but serviceable.
PHILLIP SGreat customer service above and beyond m6 expectations Great location
JOSE FGreat secure and location also friendly staff A+
MICHEAL B | Overall ExperienceGreat service with a large selection of
JAMES MFrom the time my wife and I pulled into the U-Haul parking lot to the time I was pulling out with a U-Haul truck was less than 15 minutes. Excellent service at this location.
ALAN JExcellent very streamlined drop off,friendly help,professional.+++++++++A1+
DAVID FI have never been super fond of U-Haul in general, but this particular U-Haul in Jasper is Awesome! You guys are doing a great job. Keep up the good work.
PATRICK HExtraordinario servicio al cliente
MARCOS BAndrew is very helpful and knows true customer service
Christopher S | Overall ExperienceThe location was unoccupied for the first 10 minutes I was there.
CHRISTOPHER BThe guys were great. Quick and easy process.
Amanda SThe guy at the Jasper pickup was extremely nice..and the drop off location was great as well
Cassandra AThe lights on the truck I took were very dim. Driving at night in the rain was tough. The lights were so dim at one point I was convinced they had cut out.
Carol CGreat staff. Perfect trailer. Well maintained.
ERIC BVictoria, you are awesome, your customer service skills are on point. Your team at this facility is perfect Thank you and your team for everything.
Scott L | First ImpressionsThe entire staff here is great to work with. They respect your time and yourself as a person. Great customer service.
SCOTT RGreat location, has a tented awning to pull under while returning gear. Great staff.
thomas hThe ladies at U-Haul on Camp Rd in Jasper GA are friendly and very helpful. The facility is very nice.
Christopher KThe tech that checks you in and out is efficient and kind knows his job and gets you in and out
MARTIN LThe Associates and Management were FANTASTIC!
Eric B | Overall ExperienceVictoria was great to work with.
CYNTHIA QKnow the pricing.
BRUCE MMy only issue was I had reserved a hand truck an when I got there one was not available. Although it works out, this was not good when moving heavy boxes an things like that.
SARA LEverything was great.
Richard GEverything was great. The customer service rep was outstanding!
MICHAEL OYour extra help that I paid for the next day text to confirm at 6am for 10am then at 9.45 and then told me it's to far and cancel the job. Then I was stuck and I needed help I am a71 years old. So the equipment is great but your help sucks.
LOUIS AThe service was great picking up and returning the U-Haul thank you so much!
DALE FVictoria was very friendly, and had me checked out quickly. Awesome service!! Thank you for making my move as easy as possible.
THOMAS LSame as above I tried to return the truck. I had to return the truck back to this location because due to unforeseen circumstances not being able to go one way. I couldn't check it in online because of this. I tried to get the counter once again whom was a different guy than the day before. He couldn't help and told he couldn't check me in online. I had to call Corp and get them involved and they had to get the regional manager to check me in. Very unfortunate to have a location like this representing such and known branch moving company. I've used U-Haul on several occasions and this is by far the worst I've ever encountered.
Jeff SThank you all make it easy
John HThis location was very friendly and helpful. Very well organized. My favorite return location. Always experienced staff. ¡Gracias!
Martha SThe self check in process took way too long and cut into my 4 hour rental.
Tonya BStaff is extremely friendly and helpful.
Wendy W | Overall ExperienceThe guy who rented me the vehicle was covered in sores and filthy at 8 in the morning. The lady who did the return was much better.
JARED JVicky is an amazing associate. It was great working with her.
ROBERT S | First ImpressionsThe manager Victoria is amazing and an asset to your company. You're always welcome there and they go out of the way to make a stressful time pleasant!!
robin l | Overall ExperienceThis facility was one of the cleanest storage facility I have encountered. Staff was very helpful when needed. I did not live in the same state of this facility and if I had confidence that if I needed to know something about my unit or the facility then Victoria would have given me a call. You will not be disappointed by choosing this storage facility.
Sandra R | Overall ExperienceEverything went as planned. Thanks!
Randy AExtraordinario servicio al cliente
SCOT BBest in the state U-Haul . Very efficient friendly. Love this place .
Gregory MExcellent customer service, instructions were very clear.
SCOTT RKeep up the good work!
Martha SWe made reservations and were never told we could not tow with a soft top Jeep. We drove from Pennsylvania to Georgia in two vehicles, reserving trailers for both of them. We had to squeeze everything into k e trailer, which put our engine and transmission at risk through the mountains back to Pennsylvania. The "owner" of the facility in Jasper GA was rude and when we pointed out an error in the contract, she just scratched through it instead of reprinting it. This caused problems at drop off, because it wasn't an "Official Uhaul contract," because of the scratch-through. What a horrible experience. We are making it a mission to tell EVERYONE about the way we were treated. Fortunately, I have many many friends in Jasper, GA and neighboring towns, they will help spread the word.
JMES S.
Melinda T | Overall Experience.
Melinda TThe manager Victoria is the best I have seen and her crew is awesome. Very helpful friendly knowledgeable problem solvers. I will come back to her when I have to move my Airbnb furniture out again!
Lori G | Overall ExperienceVery accommodating and friendly!!
THOMAS C | First ImpressionsSuper service, everyone pleasant and very helpful
JERRY GThe woman who helped load my trailer did a great job; and in the rain
THOMAS DThis is the best facility and people to work with. Everything was very clean and maintained. The people who helped me and checked me in were exceptional, friendly, helpful, and knowledgeable. Could not be more pleased!
NANCY PThe man who helped me was very good. Helped me get my rightful refund. Would recommend.
JED WThanks to the people at U Haul for a great experience!!
TAMMY RMy experience was fantastic. The representative that assisted me was kind, respectful, helpful, knowledgeable, pleasant to speak with and professional. Thanks Mickey
MICKEY BGreat customer service. Very helpful.
ANTHONY CWhen I initially scheduled the move I was given a $68 discount to return the truck to Manchester, TN instead of Tullahoma, TN. When I went to pickup the truck, the discount was gone and the person at the counter could not do anything about it. Very frustrating and made the move more expensive than I had planned. Using Penske would have been significantly less expensive and I could have returned the truck to Tullahoma.
RICHARD KGreat service! Andrew was outstanding.
JOHN SGreat and easy experience. Andrew was very friendly and professional. A very satisfied customer.
MARK DI would maybe recommend this place. The first time we rented a truck in the begin the two guys was very helpful and only held a deposit of the proposed amount it would take. After we returned it they was reassuring about the process and it went smoothly. The second time we rented a truck the woman was really rude and short with my mother. It seemed as if they was making their own rules up. We went through the same process and routes with the truck and ended up paying a higher price than the one before. I even had to call to ask why the payment that we was told was processed wasn't in fact processed and I hadn't recieved an email receipt. After the call I recieved a receipt but no refund yet. All in all the two experiences were starkly different and made us think if we should use this site in the future.
VELVA PAndrew was super helpful and helped us make sure the car was ready to be towed and made sure we were comfortable and had all questions answered. 10/10
CASSIDY TThe Truck's steering was extremely loose. Other than that everything was perfect.
ANNA GNada
isaac mUnless I have to ever rent a U-Haul truck again I will most definitely check the truck over. I picked up and had 8miles to empty on gas. It's the rainy season and no window fluid to wash the windshield and the wiper blades needed to be changed.
JONATHAN EGreat facility. Very clean and secure. Staff very friendly and helpful
Robert C | Overall ExperienceEveryone was extremely helpful. I was so worried to put my things in storage but I couldn't have asked for a better experience. ¡Gracias!
Brittany K | Overall ExperienceI loved the easy rental process. Having it all online made it simple. Clean unit. Easy, convenient and accessible. Great job
Laronda M | Online Move InFacility was great and the staff was all very nice and helpful!
emily m | Overall ExperienceVictoria has been wonderful to work with. She and the staff have been friendly and helpful every time we have stopped by the U-Haul Center in Jasper, GA. The facility is spotless and well-stocked with everything we needed.
susan c | Overall ExperienceVictoria was very sweet and helpful. Thank you for all of your help!
Jeffrey S | First ImpressionsThe staff is fantastic to work with, especially Victoria the manager! Her customer service skills are second to none!
Chris C | First ImpressionsGreat storage place!
Donna W | Overall ExperienceThe staff is always so great. Very friendly and professional.
Michael S | Overall ExperienceVery nice staff and very helpful. Facilities very clean.
COLLETTE M | Overall ExperienceMekenzie was excellent from beginning to end. We left our name on a waitlist (never really expecting to hear back) and not only did we get a call from her, she solved our storage issue perfectly. AWESOME SERVICE!!!
Stephanie M | First ImpressionsEverything there was awesome. Very clean. Staff always so friendly and very helpful. Loved renting there.
DIANE W | Overall ExperienceVictoria was very helpful with everything I needed.
Kevin C | First ImpressionsThe manager and staff are unmatched in their customer service. If I need anything I will rent from them again!
Stephen S | Overall ExperienceExcellent location, well staffed, and the climate controlled storage worked well for our needs.
Linda L | Overall ExperienceIt was very nice well lit and Victoria was super helpful
Gerri E | Overall ExperienceI haven't used the storage unit yet but was impressed with the staff, especially zvictoria. We love the convenience of the driving feature.
Jerry E | First ImpressionsThis storage facility is newer, very convenient, & very user friendly. Most importantly the manager Victoria is super friendly and helpful. I will definitely come here for all of my future Uhaul needs and will refer all of my friends and family to do the same. ¡Gracias!
Bobby B | Overall ExperienceVictoria Mealer and Makenzie Mays both went out of their way to accommodate my needs with both a truck rental and a storage unit! They were both extremely helpful and very nice!! I would recommend this particular U-Haul facility 100%! Thank you ladies for everything!
ashley g | First ImpressionsNot 24 hour storage that's why I moved out
Richard L | Overall ExperienceVictoria and her team are amazing. They are always professional and courteous. Victoria is the best manager I have ever met.
Marie C | Overall ExperienceVery nice, clean facility. Secure and easily accessible. I highly recommend this storage facility if you want an indoor climate controlled clean environment.
JEFFREY J | Overall ExperienceVictoria did an outstanding job helping me with my rental units.
MACK M | First ImpressionsEveryone was very helpful
Mike S | First ImpressionsFacility manager was very friendly and helpful upon arrival. Online instructions for entering unit and facility were wrong. Thankfully we arrived during office hours and the manager instructed us on the alarm system and our correct entry code
Robert C | Online Move InVictoria was a very pleasant person to work with.
linda W | Overall ExperienceVictoria and her staff were always friendly and very helpful. The staff was working very diligently preparing and checking the equipment for rental each time we visited. We were storage customers for more than a year and the storage area was always very clean. We would highly recommend U-Haul Moving and Storage of Jasper to our friends. Charles
Charles L | Overall ExperienceStaff was great! Super helpful.
Brent H | Overall ExperienceStaff is the best !
PETER L | Overall ExperienceAMAZING SERVICE! The owner is always so helpful and kind. The facility is always spotless as well. Very impressed and would recommend to anyone.
Jessica R | Overall ExperienceVery clean facility. Information is clearly displayed throughout the storage unit areas and inside the retail area. Very friendly and helpful staff who were clear and specific about procedures and made sure that I understood before leaving the office.
Christopher B | Online Move InVictoria is AWESOME!!!
Billy B | Overall ExperienceGenial
Steve R | Overall ExperienceThis is the best storage facility I have ever used. It is very clean and easy to access. Thank you for a great experience!
Jackie F | Overall ExperienceIt is wonderful and I alway love U-Haul for long time smile 😊
Karen S | First ImpressionsThe exterior units are absolutely horrible. I know the climate control are better but those had not been completed so I had to take what was available. I can deal with no climate control but the amount of things that got in the unit and destroyed the items was horrible. Everything I had in the unit had to go straight to the dump. Climate control Is temperature, the units outside do not seal and it was like being stored under a canopy. That was a waste of money because everything I stored ended up destroyed.
KATHLEEN B | Overall ExperienceNeed full 24 hour access
beth l | First ImpressionsVictoria was courteous and friendly.. She was also extremely helpful. I had many questions and needed some advice.
JL E | First ImpressionsWe have used many storage areas over the last 40 years. We've moved 13 times and have required use of a storage facility almost every time. We would rank the Jasper U-Haul facility number one among all of the others. The facility has great security, is very well lit and really stands out in the area of cleanliness. What really makes the facility top notch, is the staff. Friendly, courteous and outstanding in the area of customer service. We appreciate all the assistance helping us make what we hope to be our last move, a much less stressful experience.
TIM B | Overall ExperienceWe had used another facility before finding the Jasper Uhaul. The 2 in no way compare. The Jasper Uhaul was soooo much better! It was always clean, the staff was always helpful & we would recommend it to anyone in the area looking for a storage facility.
Kathy E | Overall ExperienceCould not have prepared for this move without all the help and support I received
geoirgiananna h | First ImpressionsThe employees are supper friendly.
Carey K | Overall ExperienceAs always I have nothing but the highest praises for the Jasper, GA U-Haul facility and all of the staff. They are always super friendly and helpful and willing to go the "extra yard" to make sure the customer needs are met!
Chris C | Overall ExperienceMackenzie was particularly helpful and professional for every experience and visit to your U-Haul facility. In addition to establishing a nice facility in Jasper, Mackenzie is a significant reason we gave y'all top ratings! Gracias
EVAN T | Overall ExperienceFriendly, knowledgeable and helpful staff! The facility was extremely well maintained and clean - we were very impressed!
TIM B | First ImpressionsVictoria was awesome. She helped me save my things.
Courtney M | Overall ExperienceVictoria along with the rest of the staff are very friendly and helpful.
Delton B | Overall ExperienceThe facility is top notch. Ms Victoria Mealer is the best possible person managing this facility.
DAVID Z | Overall ExperienceWe were very pleased with our experience of renting a storage unit at this facility. Victoria, the manager, was very helpful from beginning to end. She is doing an exceptional job managing this relatively new facility for your company.
Megan C | Overall ExperienceBest storage place we’ve ever experienced
David W | Overall ExperienceEach of the employees were very helpful, polite and friendly. We will not hesitate - should the need arise to rent again in the future. The ladies were awsome
steven h | Overall ExperienceI paid for a climate controlled storage which should allow the storage to be secure from any weather or climate issues. That to me means no damage should occur unless by fire or tornado or hurricane storms. But I was forced to pay for an insurance on my unit which I was not in agreement with. If we are forced to carry insurance why are we paying for climate control as if we have a guarantee that there will be no damages due to no neglect of Uhaul upkeep of units. It's a rip off you are double paying to insurance your unit is insured. When I spoke to corporate to voice this complaint they transferred me back to the property manager. I have given this company a lot of money over the last 2 to 3 years. I will not be doing business with them anymore. Word of mouth can help but it can also shut you down. I will laugh my reviews monthly to all that will listen. With photo's of charges to my account but my friend was not forced to pay but tented from this same place. The Manger lied and stated that this was a state law. I ask her to show me still have not seen this. She say it is the policy for Uhaul I ask her to show me I have looked over the policy it gives you a choice it does not say mandatory. Poor service on Management behalf.
Linda W | Overall Experience