the staff was great from beginning to end tyvmJEFFREY M.
Customer Reviews for U-Haul Moving & Storage Of Jasmine Lakes
Port Richey, FL 34668
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Debra T.
Staff is extremely knowledgeable and friendly.TimothyA T.
People at facility were nice and helpful, however when I arrived the previous evening to unload my code would not work so I was unable to get in to the unit. When I called the number at the facility posted for help, I received a recorded message and no-one called me back.Diane D. | Online Move In
El cliente no dejó un comentario.Daniel P.
El cliente no dejó un comentario.Justin P.
El cliente no dejó un comentario.James D.
I would like to thank Jesse Hurst for his help when I needed it most. He went out of his way to accommodate me with my move, but also while going through a family crisis. I would recommend this facility to everyone. Thank you Jesse.Patricia J. | Overall Experience
Very friendly and professional staff. Even found 2 items I left behind in the cab.David K.
Es una pena que mi esposo ya no está pues él hubiera mantenido por más tiempo y lo hubiera mantenido en mejor estado. Yo les agradezco mucho su ayuda muy profesional y servicial, Muchas gracias , Carmen RiveraCARMEN R. | Overall Experience
El cliente no dejó un comentario.Raymond W.
Nothing. Tommy, Andy, and Riker were extremely nice. This is the best customer service ever at a U-Haul. Thank-you guys very much. Checking in and out was smooth and easy. Thank you guys.Gertrudis F.
El cliente no dejó un comentario.Geoffrey C.
El cliente no dejó un comentario.Shelton B.
The people were helpful and friendly, and the vehicle was in pristine condition. Made this a very easy and convenient experience. I would definitely use them again. 5 stars.Charles H.
I was very impressed with the hustle and professionalism your employees have I hope you're taking really good care of them because they deserve it. You don't find this kind of service often nowadays.Charles P.
El cliente no dejó un comentario.CRYSTAL D.
El cliente no dejó un comentario.Ramon T.
The team at U-Haul Moving & Storage Of Jasmine Lakes were very helpful, and gave me Great Customer Service. I was very happy with my experience. I would definitely recommend. Thanks Again.Preston H.
El cliente no dejó un comentario.Randy R. | Overall Experience
I rent trucks often from UHaul in Port Richey FL. The staff is always friendly, the trucks always clean and ready for me. I highly recommend this location.Laura T.
El cliente no dejó un comentario.Debra L.
El cliente no dejó un comentario.Joseph Lenard N. | Overall Experience
My rating was based on the fact I was traveling over 2500 miles with a trailer that was over inflated with bald center threads. These guys knew I was traveling across the country and yet I got a trailer with a bald tire. Way to risky so I have the trailer exchange. They took care of that with no problem. The thing is why would they give my a trailer like this for 2500 miles. NoWay would this trailer make it. Did they pass this trailer off to me to avoid maintenance. Good thing the exchange was nice. They trailer that was exchanged was nice. Something that shouldn't have been done from the start. Don't give someone a trailer with iffy tires going that far. For that I give this shit a 1 star rating. I was traveling in temperatures over a 114 degrees in Arizona. A breakdown would have sucked.Hope this helps.John H.
El cliente no dejó un comentario.KIMBERLY R.
Great price. Affordable for local in town moves. Truck was just a little dirty inside, nothing major but others may not like it. Otherwise, no complaints.Nicholas Taylor M.
Every problem mentioned at pick up response was â€œtake a pictureâ€ for your record. Lots of body damage was not marked. I returned to counter 6 times and no one would look at truck. Terrible service!Roger L.
Andrew S. went above and beyond to assist us on the end of a seriously rough move. He always had a amile on his face and always came up with a way to put one on mine too. He always did what he said he would, while over delivering. I can't thank hom enough.Carissa F.
Everything was greatAugust J.
Tried calling & even walked into facility without getting help (employeessaid no units available). Went online the next day & purchased a unit & did auto pay within 5 minutes.Susan M. | Online Move In
Very good service!Santos M.
Great staff and everything clean. Best uhall I ever been.Antonio Augusto M. | Overall Experience
Very good accommodationsVictor V. | First Impressions
Employee who helped me was excellent..would only recommend because of his level of service!Sergio f. | Overall Experience
El cliente no dejó un comentario.Gabby M.
El cliente no dejó un comentario.William H.
Very professional and courteous.linda S.
El cliente no dejó un comentario.Phyllis W.
El cliente no dejó un comentario.Robert F. | First Impressions
El cliente no dejó un comentario.rudy H.
El cliente no dejó un comentario.Andrew S. | First Impressions
Great service by a friendly and efficient staff.David V.
El cliente no dejó un comentario.Tonya R.
The two boys that work at this location are super friendly and represent your company well! I returned truck right after closing time and was trying to do self check out and my wifi was slow and the worker came and helped me with a smile :)Marianne B.
El cliente no dejó un comentario.Dmytro C.
When I first got to the location, the truck I reserved wasn't even there. I had to be sent to another location further away to get another truck. I spent 30 minutes waiting. Had to drive early to get another truck. Why even have a reservation if it doesn't matter.Matthew T.
El cliente no dejó un comentario.marc B.
El cliente no dejó un comentario.CHRIS K.
Pick up and drop off we're very quick.jeff B.
My experience with the storage facility was excellent. Thank You!!MYRA A. | Overall Experience
El cliente no dejó un comentario.Aleida R.
El cliente no dejó un comentario.Tiffany C. | Overall Experience
This is the first time I rented a uhaul. This location is right by my house and River was awesome at the checkin !Lisa M.
Customer support was on point, good jobJacob H.
El cliente no dejó un comentario.Brian M.
They were mostly very helpful and friendly, except the lady who checked me in. Then neither I nor my husband smoke and we were given a truck that wreaked of cigarettes. I have asthma and allergies and this made using the vehicle extremely uncomfortable. And the gas was marked incorrectly on the sheet she gave me that said where it needed to filled back up to before returning. But at least they had something for me to use with short notice.toia H.
Perfect experience. Service excellent please make sure that is noted. Andrew Scherer very professional and did a great job. Please acknowledge him.Carlo B.
Wonderful service! Thank you.Jeanette M.
Awesome experience! smiley faceGORDON W.
El cliente no dejó un comentario.Altan B.
El cliente no dejó un comentario.Nestor C.
El cliente no dejó un comentario.nancy s. | First Impressions
El cliente no dejó un comentario.Velena I. | First Impressions
El cliente no dejó un comentario.Kenneth H.
I've been to this U-Haul place a couple times at this location and the service here is top notch!LINDSAY S.
El cliente no dejó un comentario.Brian S.
El cliente no dejó un comentario.Bart S.
El cliente no dejó un comentario.Doug M.
El cliente no dejó un comentario.Christina C.
The 10ft van I received smelled like cigarettes and did not shift correctly causing for high gas usage. The info on the level of gas that was supposed to be in the vehicle was not accurate. It was actually lower than what was indicated on the paper work. Overall will not use this location again or recommend to friends/familySteven K.
Jesse, Andrew and Josh were very helpful. Tell Andrew I missed my plane! No worries, just get another flight. Thanks to you all for helping so much during our move. The trucks, the boxes, the storage units. Thank you very much.luna M. | First Impressions
Make sure that they don't have to drive 40 minutes each way to pick up the equipment when the reservation was made for a location minutes from the housePHILLIP B.
Make sure that they don't have to drive 40 minutes each way to pick up the equipment when the reservation was made for a location minutes from the housePHILLIP B.
Jesse and his staff were great.Emily L.
El cliente no dejó un comentario.robert P.
Unit was full of hay and dirt, make sure it is swept before giving to customer.Sheri M.
Josh was the rudest person I ever met in my life. Also uhaul made unauthorized charges to my account.SHANICE E.
El cliente no dejó un comentario.hope R.
El cliente no dejó un comentario.JAMES F.
El cliente no dejó un comentario.darrin W.
El cliente no dejó un comentario.stephen T.
El cliente no dejó un comentario.Amatore D. | First Impressions
Josh is the reason I am writing this review! The tuck was so so..and really in need of a overhaul or retirement to be honest..but I am somewhat reasonable and expect below average service these days..however Josh's attitude and attention will keep me using u haul! Valuable employee..especially these days!Sergio F.
El cliente no dejó un comentario.Katie G.
Keep being awesome!!! Y'all are such a great staff thanks so much!Katherine T.
El cliente no dejó un comentario.robert R.
Friendly and professional service from all how worked that day. GraciasAngela S. | First Impressions
El cliente no dejó un comentario.Matthew M.
Nothing! ANDREW was exceptionally helpful, friendly and outgoing! He took the time to explain things we were unsure about, and walked us through each step...never making us feel like a bother. The van was clean, running and cool for us when we arrived and it was a smooth transaction all around. Many thanks for going above and beyond at a time when it was greatly needed.Amy A.
El cliente no dejó un comentario.james Z.
El cliente no dejó un comentario.CHARLENE B.
Staff went above and beyond to help correct a mistake I made in the size I needed. Thank you!!Celeste B.
El cliente no dejó un comentario.Bart S.
El cliente no dejó un comentario.Nelson M.
El cliente no dejó un comentario.LINDA C.
will use again. convenient and least headache, worry among options i looked at.JOSEPH Y.
It took an enourmous amount of effort to get the uBox pick up. Many, many call, talked to many many folks. Dates were promised and not met. It was a very painful process and I would not be able to recommend uBox to anyone in the future. There seems to be a disconnect between what is promised vs what is deliver.Nelson S.
Jerry (General Manager) and Kevin (Owner) are great people, and they keep a crew that really make the customer experience fantastic. Quick pick-up and drop offs with a staff member right at your door. I have used this location for storage and truck rental before, and I will continue to rent from this location.don I.
El cliente no dejó un comentario.Kathleen P.
El cliente no dejó un comentario.Max D.
Excellent service can't think Andrew enoughYou guys need to give him a raiseRobert A.
El cliente no dejó un comentario.Wayne P.
Good afternoon, I acknowledge I am responsible for the fine print, however it would be nice if the employees would take a minute to specify the exact time the rental is due to be dropped off. People are busy, frequently too busy to read all the fine print and if everyone took the time to read all the fine print, your lines would move a lot slower so either make sure the employees are verbalizing the important stuff, reduce the amount to read or both. What shouldn't be happening is the employee acting annoyed over it. Thanks.CHRISTOPHER M.
Service was quick and outstanding!Phillip W.
El cliente no dejó un comentario.Adam L.
Get rid of the new girl, everything else is A+Lisa B.
No commentsMaria C.
Always hot in the facility. So much for climate control. People are friendly. But place is understaffed. Shouldnt have to wait in line for 45 mins becaise there is 1 person tbere on the weekend, soing everythimg, including going and inspecting units and trucks while there is a line of people waiting.christopher h. | Overall Experience
El cliente no dejó un comentario.Kim S.
El cliente no dejó un comentario.RHONDA H. | Overall Experience
Has reserved a unit and it was Not the size I reserved! Staff was directing me to other places, I had already called everywhere there was no large containers! So ended up in 2 small containers all the way in the back! I only ended up with those because I tod your staff I wasn't leaving he better find something!! So for Convenience and service -5!Gail M. | First Impressions
The only thing I have to critique is that when I placed my order online my total was 1400 or so and it showed that it included the tow dolly for my car and storage. However, when I get to the store to pick up the tow dolly, they tel me that it was not included in my total. So I had to pay an additional $120. Thankfully the manager there gave me a discount so I ended up paying 90 or so. I just wish it had told me online my exact total with the tow dolly. I was upset I had to pay extra unexpectedly, when moving costs a lot already. The rep there mentioned this happens often. Next time include the pricing of everything so people know exactly what they will be charged. GraciasEdna V.
El cliente no dejó un comentario.EDWARD K.
El cliente no dejó un comentario.Linda W.
Friendly staff! Was quickly set up for a rental, pick up and out the door in no time. Great place!RYAN S.
The staff was very friendly and knowledgeable. I will be using this location for all my future business!Timothy F.
El cliente no dejó un comentario.John L.
El cliente no dejó un comentario.Magdalia M.
Not satisfied of the fact I had to wait until 5:00 pm to get equipmentHarold C.
El cliente no dejó un comentario.Falyn D. | First Impressions
The only negative comment I have about the whole experience is that the code I was assigned didn't work. I went the next day and got issued a key card for access, but even that didn't take right away. So every time I open my unit, I set off the alarm. Today is day 3, so hopefully my code/card will work today.Gregory B. | Online Move In
Simply the best! smiley faceGORDON W. | Overall Experience
The gentleman who helped me with setting up my unit was very kind and professional. He made sure to explain all the details I needed to know. The staff here is amazing and are willing to help by any means. Definitely recommend this location a lot! Thank you for the team that has helped me , it truly has been a pleasure doing business with this team!samantha b. | Overall Experience
I had the worst experience ever. I met with Jesse Hart, who was extremely helpful. I initially requested a 10'x15 unit weeks before my storage date. They were none when I went to get my key and sign the paperwork. I had to end up getting two units which were not even next to each other. Later that afternoon with a full truck of furniture, and 3 men that I was paying hourly to assist me move, I went back and met with Josh who showed me about the alarm system. Upon dragging 3 dollys of furniture up to the second floor, one of the units had a padlock already on it. I walked back over to the office and told Josh. He attempted to call his Manager, without any luck. He tried numerous times to reach the previous renter, again no luck. Meanwhile, the men were waiting with dollys full of furniture on the second floor,, and the other men had already unloaded the remainder.of the furniture off the truck and was waiting for the empty dolls to load up to take the furniture up to the second floor. I ended up having to reload all the furniture back on the truck and going to another location who still did not have the size unit I requested, but did have a little bigger unit than the one at Jasmine and Little Road. We were hot, frustrated, and wasted at least an hour waiting on Josh trying to accommodate us, to no avail. What should have been a fairly easy move, turned put to be a nightmare. I had to pay for the insurane for the unit a second time at the new facility as they did not refund it at the original location. I was made promises for an extra month free due to the difficulty I had experienced at the first location when renting the Uhaul truck. The young man Anthony at the second location where I ended up was extremely helpful and kind, but could not keep any promises that Jesse at the Jasmine location had promised earlier in the day when I went to sign the paperwork. I ended up having to pay the three men two additional hours because of the wasted time at the Jasmine location because they unloaded the truck, had to re load and wait around until a new unit was found at the new location on 19 and SR 52. Then drive over there and unload and move the furniture again for the second time. I spent frustrating hours trying to get everything sorted out. I will never use the Jasmine location, nor will I recommend it. You have a very, very unhappy customer.Daphine M. | First Impressions
Love the facility sadly no longer needed the unit.Andrew S. | Overall Experience
River and Jesse are awesome to work with great staff supporting this facility I can’t thank them enough for being so helpful an professionalJohn R. | Overall Experience
El cliente no dejó un comentario.olivia c. | Overall Experience
Jasmine Lakes U Haul has it all, including excellent customer service and support. The U-Haul web app is terrible and the corporate support staff (by phone) were less than helpful. Despite this, the end of my moving experience was made so much better by the Owner and his crew! I will definitely be recommending them!john j. | First Impressions
El cliente no dejó un comentario.Nicole I. | Overall Experience
I will recommend any one who need storageMATTHEW J. | Overall Experience
Employee was new and still in training. He did an excellent job explaining the contract and helping me select the perfect size storage unit that I would need. He also showed me where the unit was and how to enter and leave the building using the key. He was very helpful. Service was excellentStephanie P. | First Impressions
Very friendly staff…great facility…Tom M. | First Impressions
El cliente no dejó un comentario.patsy k. | Overall Experience
Loved how friendly and helpful the owner and staff are.laurel z. | First Impressions
Every employee I have dealt with is professional, friendly, helpful. They all have excellent attitudes. They are keepers!CHERYLE B. | First Impressions
Good place to do businessLUIS S. | First Impressions
El cliente no dejó un comentario.samantha b. | First Impressions
El cliente no dejó un comentario.Dwight P. | First Impressions
They didn’t have the truck I rented and didn’t wanna give me a truck at all and then I have a limit on time with the truck because they said it had to be back early in the morning I didn’t get everything that I needed moved because of access hours as well and I am not happy they didn’t have storage available after it let me make reservations online for truck and storage and the staff didn’t act like they even knew what they were doing and blamed uhaul for not having information correct about rentalsmichelle J. | First Impressions
El cliente no dejó un comentario.Brian M. | First Impressions
El cliente no dejó un comentario.Jenny L. | Overall Experience
Clean and open. Friendly staff.DAVID JOHN R. | Overall Experience
The truck smelled so bad !! Very uncomfortableHAYLEY K. | First Impressions
Susan was the best, did a great job for me.douglas r. | First Impressions
Jesse is so excellent to work with. Friendly, helpful and accommodating. He helped make our moving experience better by his assistance. The moving truck was very convenient as well and when we had to extend our rental, it was not an issue. When we still could not move into our new house yet, he helped get us set up with a storage unit that would accommodate our needs. You are doing an excellent job Jesse!Lisa H. | First Impressions
El cliente no dejó un comentario.Ashley P. | Overall Experience
I WILL NEVER AGAIN USE ANY UHAUL SERVICE! You cannot trust or believe in this company. BEWARE your belongings are NOT SAFE AND SECURE AS UHAUL ADVERTISES!Sharon S. | Overall Experience
I am very happy with the professionalism of staff and surroundings…MYRA A. | First Impressions
El cliente no dejó un comentario.Tammy M. | Overall Experience
El cliente no dejó un comentario.Keith P. | Overall Experience
very nice people,thank you.Felix M. | Overall Experience
El cliente no dejó un comentario.Jeances O. | Overall Experience
Good job. Thank you!Vernon B. | Online Move In
Very friendly team and clean facility! Thankscameron a. | Overall Experience
El cliente no dejó un comentario.Cody R. | First Impressions
Great service thanksSIMONE R. | Overall Experience
El cliente no dejó un comentario.eva n. | Overall Experience
El cliente no dejó un comentario.deborah T. | First Impressions
El cliente no dejó un comentario.Jesenia S. | Online Move In
El cliente no dejó un comentario.DAVID JOHN R. | First Impressions
El cliente no dejó un comentario.Jason H. | First Impressions
It was a good experienceDOUGLAS N. | First Impressions
El cliente no dejó un comentario.Nikki R. | Overall Experience
El cliente no dejó un comentario.MELISSA P. | Overall Experience
Estoy muy satisfecha y contenta con mi experiencia todo este tiempo que tengo un espacio como cliente de es.uhaul.com..Muchas gracias.iris del carmen u. | First Impressions
This is the best storage facility I ever used I seen other facilities and they were not clean and had bugs and this is the bestKarla P. | Overall Experience
El cliente no dejó un comentario.ZYKERIA J. | First Impressions
El cliente no dejó un comentario.Jeances O. | First Impressions
Great place to rent trucks and store items you want to keep safeBilly S. | Overall Experience
Great professional staff, all went smoothly with no problem.pedro r. | First Impressions
El cliente no dejó un comentario.Lenora R. | Overall Experience
Great location, reasonable rates.John C. | First Impressions
El cliente no dejó un comentario.melissa r. | Overall Experience
The person in charge was friendly very helpful and responds I will recommend this place to anybody Jesse is a real good man glad you have someone who cares about jobJimmy G. | Overall Experience
Jesse and the team at the Jasmine Lakes location were fantastic.JOSE G. | Overall Experience
I moved all of my Christmas stuff than there and the beginning of November and I had tons and tons of Christmas stuff which I moved out in November at the time that I made my payment and then when I went back to get the only thing left in there which was my plastic container of my personal photographs of family they told me I didn't pay and November and made me pay $250 just to get the container of my pictures outDebbie M. | Overall Experience
Great facilities clean and well maintained I will return if ever needed to the jasmine and us 19 locationann v. | Overall Experience
El cliente no dejó un comentario.Sol R. | Overall Experience
Overall a good experienceTRACEY L S. | First Impressions
Everyone who works here is top notch. smiley faceGORDON W. | First Impressions
Front desk gave me a map which was very helpful and took my to my unit.Erica C. | Online Move In
El cliente no dejó un comentario.susan p. | First Impressions
JESSE HURST THE GENERAL MANAGER GAVE AMAZING SERVICERHONDA H. | First Impressions
El cliente no dejó un comentario.christina B. | Overall Experience
It was all good until Jesse hurst was rude ThanksJessica C. | First Impressions
El cliente no dejó un comentario.Lisa C. | Overall Experience
I especially appreciated the high-tech security features and the kind professionalism of the staff. 👍karen b. | First Impressions
El cliente no dejó un comentario.Carolyn N. | Overall Experience
El cliente no dejó un comentario.Frank B. | Online Move In
Service was superb access excellent I would recommend them to friends and family any time 😎JOHN S. | Overall Experience
El cliente no dejó un comentario.Susan S. | First Impressions
YoLARRY H. | Overall Experience
El cliente no dejó un comentario.Carolyn Y. | Overall Experience
El cliente no dejó un comentario.Frank G. | First Impressions
Need 24 hour accessSABRINA M. | Overall Experience
El cliente no dejó un comentario.deborah p. | First Impressions
El cliente no dejó un comentario.stephen l. | First Impressions
El cliente no dejó un comentario.Travis L. | First Impressions
Cause of a fire and my stuff got ruent and the people that restack my stuff broke more stuffScott M. | Overall Experience
El cliente no dejó un comentario.Travis H. | Overall Experience
El cliente no dejó un comentario.JOHN M. | Overall Experience
El cliente no dejó un comentario.Mary K. | Overall Experience
My move in date was December 3 not November 30.linda h. | First Impressions
Ended up not taking the unit. Wanted garage style not a building Truck was in poor condition Did not have 1/4 tank of gas when I got it, but they insisted that I put in 5 gallons, when they claim I drove 24 miles. Which I definitely did not. Outrageous Will definitely stop using this outlet Never had that problem before.BERT L. | Overall Experience
I was really happy with the space they provided to share items you no longer wanted or needed also.Karrie H. | Overall Experience
El cliente no dejó un comentario.FREDERICK O. | Overall Experience
The storage facility was fine. The truck rental was terrible. The key ring was broken so the key fell off. I waited 3.5 hours for a locksmith. The windows were filthy from previous renters. Covid 19 you would think they would be clean. I asked to receive a call about the truck and nobody ever called. Wont rent a truck again.Kimberly K. | Overall Experience
El cliente no dejó un comentario.Clista Y. | First Impressions
El cliente no dejó un comentario.Nancy K. | Overall Experience
El cliente no dejó un comentario.PATRICIA G. | Overall Experience
Thank you to the staffLisa M. | First Impressions
Everyone we dealt with was helpful and polite! Jesse went above n beyond to helpful during what was a difficult time for our family.Mary K. | First Impressions
El cliente no dejó un comentario.DENNIS N. | Overall Experience
Pest control could be improved. Also, humidity was not controlled well enough as a wood table in my storage had mold on it.CATHERINE S. | Overall Experience
El cliente no dejó un comentario.CHRISTINE M. | Overall Experience
El cliente no dejó un comentario.William M. | First Impressions
I have had negative experiences with U-Haul but this location was literally the best. Very helpful and knowledgeable staff and a wonderful facility. Highly recommendFranklin F. | First Impressions