Customer Reviews for U-Haul Moving & Storage Of Jasmine Lakes

3,030 reviews

10314-10340 US Hwy 19   Port Richey, FL 34668

(727) 233-8522

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(727) 233-8522

10314-10340 US Hwy 19
Port Richey, FL 34668

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Overall a wonderful experience and would recommend to anyone. If storage or moving needs are needed in the future U-Haul will be the first to have my business.

Ryan M  |  Overall Experience 
Rating:
4.0

I rented the truck so my friend could move out my storage into a pod and he told me that everything was fine. It was easy dealing with U-haul.

Barbara M 
Rating:
5.0

Service agent was excellent, great

David F 
Rating:
5.0

The customer service was outstanding and the process was so easy.

kevin b 
Rating:
5.0

Fantastic experience. The best U-Haul location around.

Jacob M 
Rating:
1.0

Need to have the proper amount of staff to serve the customers. Only one person working on a Saturday morning. There were four customers in the store waiting to be helped. I had to wait 30 minutes to be helped and then another 30 minutes to get my truck.

james h 
Rating:
5.0

Everybody is nice and helpful. It's very easy to get in and out of this location.

Emrey C  |  Overall Experience 
Rating:
5.0

I would like 24 hr. access, but that is a personal preference. I have more energy at night. Am trying to acclimate to the heat and air quality .I am new to Florida. But the facility and staff are stellar. Thank you for going above and beyond. A shootout to Andrew who took care of me and a hi to Timothy. Keep up the good work!

Julia R  |  First Impressions 
Rating:
5.0

Everything was perfect!! Employees were very perfusion nice. The Uhaul storage units was clean!!! Thank you!

Laverne H 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE P  |  First Impressions 
Rating:
5.0

Offer coold drinks. Water. Really hott out. Yourvemployed working very hard too. Nice people.

Steven R 
Rating:
5.0

Customer did not leave a comment.

Dale P 
Rating:
5.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

Customer did not leave a comment.

Robert B  |  Online Move In 
Rating:
2.0

Doing pre register online is a waste because you still have to come in and jump through hoops of fire to rent a vehicle. The manager is an asshole he wasn’t even helping me directly a lady was but he would barely acknowledge her as she struggled through the process. They don’t care if they have customers honestly and they treat everyone like a thief for the few that are. I’ll be renting from Home Depot from now on I work in retail too and cannot stand shitty service. I could have rented a Porsche for less stress. Get over yourselves. And debit vs credit card doesn’t matter. People can challenge credit cards easier or have a low max spend so doesn’t make any sense pay ways to be particular.

Kimberly G 
Rating:
5.0

Both josh n Brittany were very caring . Taking charge .

Dale P 
Rating:
3.0

The alarm system went off after I swiped in with access granted. 2 sheriff deputies couldn’t reach anyone. The floors are starting to come apart. The price is is not economical for a unit that’s not climate controlled.

John M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

keith d  |  Overall Experience 
Rating:
5.0

Good friendly group

James B 
Rating:
5.0

I have used the storage and the U-Haul a few times and always have been satisfied. The staff is great and the easiest way to pay the bill I wish all bills were this easy and convenient thank you again guys.

Lori W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosa C 
Rating:
5.0

Customer did not leave a comment.

Herbert C  |  Overall Experience 
Rating:
5.0

👍

jose c  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Michael L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter H 
Rating:
1.0

I have been a customer of U-haul for Over. 45 years. I generally use that particular for because other stores in that general area are on 19. 2 of them have shown me the worst attitude and just service. I've ever experienced from any company.. In the past I've always had good service at this location but today was a major exception.. When I first went to the store no one was behind the counter so finally after 10 minutes. I went into the installation area and asked it. Was there anybody that could help me and the gentleman who I assume was up? Installer snapped at being said yet someone will be right with you.! Finally a lady came in and did help me though it took her quite a while to get everything in order and at the end she told me that the. Gasoline level was incorrect and she fixed. It telling me that there are new hires there that don't know exactly but they're job is supposed to be concerning gas level. It took a while but I left with the truck. Due to an unforseen emergency I was unable to use the truck. I drove it only 4 miles then brought it back. I explained to the individual who checked the truck in told me he was recently hired and was having problems understanding when I explained that the gas level was not correct when I picked it up. He spent 20 checking the vehicle in THEN informed me that I owed a fuel charge of $18 for driving 4 miles. I told the manager to PLEASE explain it to him and it took another 15 minutes plus 5 minutes to print my receipt. This was BY FAR the worst experience I've had with Uhaul. I will NOT return to that location and when I rent again this weekend I'll likely choose another group ! Sad!

MICHAEL C 
Rating:
1.0

Have someone help train a new employee rather than letting him struggle and holding us up for an hour. Also our time started when we walked in and not when we finally were able to leave. Thats crazy. I called and asked for an extra day and they said yes but then still harassed me and my husband that whole day saying my return was late. The pricing to drop off at another location is ridiculous. $600 to drop it off at one only 50 miles away. Price gouging at its finest. This experience has made me never want to move again. A stressful situation that you made even more stressful.

jenifer c 
Rating:
3.0

Customer did not leave a comment.

Gavin H  |  Overall Experience 
Rating:
5.0

Everything went smooth no issues. Great place.

Donald R 
Rating:
2.0

I reserved a truck and storage unit. Both were not available on the day they were needed. The first month free was not applied either and my storage unit us now $30 more expensive a month. You guys dropped the ball numerous times yesterday and i will be moving my 2 units to a different company. Very unprofessional. I spoke with 2 people about my issues and called the 1800 number with no resolution. This is not the same uhaul company that I've used numerous times over the years. Never again.

Michael l  |  First Impressions 
Rating:
3.0

Left utility dolly in truck and was still charged $120 for a missing/damage fee. Called and was told it was a new employee and that the amount would be reimbursed but I've still yet to hear back or recieve the reimbursement.

victor f 
Rating:
5.0

Is good 👍

angel d 
Rating:
5.0

I FIRST VISITED THE U-HAUL AT 5631 U.S. Hwy 19, New Port Richey, FL 34652. I HAD TO WALK OUT BECAUSE I REFUSE TO DO BUSINESS WITH EMPLOYEES THAT HAVE THE "BULLS-RING" STYLE OF NOSE RING. IT HANGS DOWN TO THE UPPER LIP. IT MAKES ME NAUSEOUS AND I CANNOT LOOK AT THOSE PEOPLE. SO I WENT FURTHER NORTH AND FOUND ONE THERE. TIMOTHY AND LORETTA WERE FANTASTIC. TIMOTHY EXPLAINED EVERYTHING TO ME AND WAS VERY PLEASANT. WHE I RETURNED THE TRUCK I MET LORETTA WHO IS ALSO A VERY GOOD EMPLOYEE. MY EXPERIENCE WITH THIS U-HAUL WAS VERY GOOD. AS TAMPA BAY'S LEADING BUSINESS REVIEWER I WILL GIVE THEM 5 STARS WHEN I PUBLISH.

Thomas S 
Rating:
5.0

Customer did not leave a comment.

Cristal c 
Rating:
1.0

I am renting a dolly for tomorrow because I came today and Mr. Timothy did not feel like renting me the dolly because he says that the car combination that I am going to tow does not work, when it is my fourth time renting with the same combination

Rafael M 
Rating:
5.0

The customer service there was exceptional bar none. Nicole was especially awesome.

arnaldo f  |  Overall Experience 
Rating:
5.0

Rick was very nice

LANNA F 
Rating:
5.0

I saw nothing to improve. The staff was friendly and very efficient.

David M 
Rating:
5.0

Very helpful and explained clearly how to safely store my items.

nonato n  |  First Impressions 
Rating:
3.0

Staff is not professional. Ended our unit. Got our stuff out. Went to office to inform them. They quickly took our info. Two weeks later get a bill with a late charge. Had to call. Ugh.

Brian S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher D  |  First Impressions 
Rating:
5.0

Prices are alot higher than expected and advertised. Why say you can rent for $19.99 when that doesn't happen cause you have to pay for mileage, gas and insurance. That is totally ridiculous.

Maria S 
Rating:
5.0

Customer did not leave a comment.

Eva n  |  First Impressions 
Rating:
5.0

Nicolee was phenomenal! She is engaging, professional and her customer service is impeccable. I rent trucks and have storage units here and I have found Nicolee and the rest of the employees to be first class.

Euan M 
Rating:
5.0

Truck was filthy and had alignment issues.

Gerald H 
Rating:
5.0

Customer did not leave a comment.

Kimberly D 
Rating:
3.0

The truck was in need of many repairs. Associates were friendly and assisted in marking as many issues on the equipment as they could. I was concerned about the large break in windshield in the driver's line of sight. It was a long trip (7 hours not including gas and bathroom breaks) and though we were able to return the equipment on time, 3 days was not a realistic time frame. 4 days would have been fair but then I would have had to pay an extra day.

REBECCA K 
Rating:
5.0

Customer did not leave a comment.

Joshua D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gennaro C 
Rating:
5.0

Customer did not leave a comment.

bryan k  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ginger E  |  Overall Experience 
Rating:
5.0

Quick, efficient and friendly. Checking in and checking out (2 different crews) easy peasy.

john y 
Rating:
5.0

Customer did not leave a comment.

Mollie B 
Rating:
3.0

I always pay on or before my due date, so when the tax changed in december I overpaid, I miscalculated my next payment and was short a few dollars and received a notification so I called and asked if I could just make that up on the next payment and was told that it would be no problem, apparently it was a problem as they send me half a dozen emails, they sent letters to my home and to my job and when I called I was told that it was the system and there was nothing they could do! well your system is broken if you have to harass someone for $3. Calling corporate did little good, so I will never store at U-Haul again.

Roger K  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly. Above and beyond service!

SUSAN R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stephen d 
Rating:
4.0

I was a bit confused on the check in process of course we figured it out but directions could have been a little more clear. Overall I was pleased with the move in process.

Caroline L  |  Online Move In 
Rating:
4.0

UHaul refuses to rent a trailer to a soft-top Jeep Wrangler owner. This was very inconvenient and meant my moving budget was doubled.

Mark M 
Rating:
4.0

Customer did not leave a comment.

Kayla M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard W 
Rating:
5.0

Customer did not leave a comment.

Jessica M 
Rating:
4.0

Customer did not leave a comment.

TROY S 
Rating:
5.0

Very fast and friendly. They did an excellent job of the installation. I couldn't be more satisfied! Thanks again.

Christopher M 
Rating:
5.0

The app was not useful at all trying to check in or do anything.

jerry a 
Rating:
4.0

Customer did not leave a comment.

eddie m 
Rating:
2.0

I needed the truck to move some large furniture at the time I booked it. The app made the process take more than half an hour. I ended up going inside and having the front desk people help with my rental. The truck had broken window roller handles, but the most frustrating part was the fact that once we got to our location and were ready to load the furniture, we realized the truck had no ramp, which was the reason we went with U-Haul in the first place. I submitted a complaint. I got a $14 refund from the $100 total. Disappointing.

Richard P 
Rating:
5.0

This is the only storage facility I use whenever I'm in Florida.

Shannan R 
Rating:
5.0

Awesome

THOMAS V 
Rating:
1.0

Give a full refund for a crappy truck rental experience

Jane G 
Rating:
3.0

They would not credit our account for the inconvenience of driving 2 hours with a truck with malfunctioning air conditioning. Actually, no a/c at all.

Samuel S 
Rating:
5.0

Customer did not leave a comment.

Kenneth C 
Rating:
4.0

Amy was very helpful. She is an asset to your company.

Leonard C 
Rating:
1.0

Customer did not leave a comment.

Casey G 
Rating:
5.0

Customer did not leave a comment.

Emrey C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry B  |  First Impressions 
Rating:
3.0

Too many fees unlike other locations.. computers were down for two days.. error made on my contract

Wynne C 
Rating:
5.0

I guess really just make sure everything works. The a/c in the truck did not work. And after moving a bunch of stuff it would have been nice to be able to cool down. Other than that, the staff was friendly

bryan r 
Rating:
5.0

Your truck reached 100,000 miles while driving from Port Richey Fl. To Centerport Ny. That was fun. When we reserved the 15 ft truck we were told that the truck has a 110 outlet. We however did not asked again when we pick up the reserved truck. The 1999 truck did not have an outlet a bite disappointing.

Ann S 
Rating:
5.0

Customer did not leave a comment.

sarita s  |  Online Move In 
Rating:
4.0

We had to wait because of how busy the location is. I expected it because of such good service there. I reserved a pickup but when I got there I explained I would need a bigger truck due to having to move large furniture, They accommodated me with a larger 15 foot moving truck. Only issue was the person that assisted me was somewhat short, like it was a bother, other than that the experience was better than most.

Rodney P 
Rating:
5.0

Very convenient, I set up my appointment online they called me to confirm they have all the parts ready I dropped the vehicle on time and almost 2 hours later the installation was completed I asked for a quick check checking the lights was working and everything happened very quick. I also checked the dealership before and they told me should be around 2,500 and with with Uhaul I payed I little bit more than $500

Marcela C 
Rating:
4.0

Customer did not leave a comment.

douglas h 
Rating:
5.0

Customer did not leave a comment.

Scott K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott K 
Rating:
3.0

The owner Tim T. Wasn’t very warm and friendly. The neighboring stores were. He didn’t give a discount.

Sharon O 
Rating:
5.0

Customer did not leave a comment.

James C 
Rating:
5.0

Customer did not leave a comment.

Jim C 
Rating:
5.0

Customer did not leave a comment.

David V 
Rating:
5.0

Customer did not leave a comment.

Melissa J  |  First Impressions 
Rating:
4.0

very easy going rental

Anthony B 
Rating:
5.0

Customer did not leave a comment.

Matthew M  |  Overall Experience 
Rating:
5.0

Managment has changed several times over the past few years yet consistently below average in my experience, however, the young lady that is in charge, Nicoleeee.. WOW! The fact She was multi-tasking flawlessly atop of assisting her team with guidance and solutions, Hooking up trailers, and dealing with a disgruntled customer and maintained a smile on her face. was definitely impressive Hopefully that positivity rubs off on some of the other employees !!

Heath g 
Rating:
5.0

Customer did not leave a comment.

Jorge P 
Rating:
5.0

All the staff from both centers of pick up in FL and drop off in CT were great. Having worked in customer service myself for eight years in FL I was very impressed with the friendliness of all involved. Waiting in line for service was painless because it showed me how busy everyone was and was worth the weight. Everyone was professional, but put their own personality into the conversations which was very refreshing. It was almost like we were friends and not just some guy renting a truck and trailer for a national brand. Kudos to everyone I dealt with. They took off a lot of pressure from my large move and it was very much appreciated.

richard S 
Rating:
5.0

Customer did not leave a comment.

Mariah G 
Rating:
5.0

Customer did not leave a comment.

Amy C  |  Overall Experience 
Rating:
4.0

Nothing; ‘Dre and Amy were both excellent.

Monty N 
Rating:
5.0

Customer did not leave a comment.

Peter S 
Rating:
5.0

Customer did not leave a comment.

Armond B 
Rating:
5.0

Customer did not leave a comment.

joseph o  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew R 
Rating:
5.0

The staff were friendly and professional, and made sure I was getting the right equipment for what I was moving.

Christian J 
Rating:
5.0

You guys were great.Easy rental and return. we rented the 12' trailer for the day and the price was very reasonable. Thank you U-Haul Moving & Storage Of Jasmine Lakes.

RAY G 
Rating:
5.0

I went to U-Haul store today to see if I could find an odd dimension box for my plasma tv. Nicolee saw me walking around trying to figure out if I could combine 2 of these or 3 of those, would I be able to rig a box to protect my favorite tv 950 miles. She came over and asked if she could help me. I explained what I was trying to do and noticed I had written the dimensions of my tv on a piece of paper. She asked if she could take that paper and walked into the warehouse portion of that U-Haul store. Imagine my surprise when she came out and showed me a box that was almost a perfect fit for my tv!! I was thrilled! Talk about going the extra mile…she also helped me load it into my small hatchback car! Her positivity, professionalism and attentiveness was refreshing. Nicolee demonstrated U-Haul’s commitment to customer service and I deeply appreciate it! Because of her friendly and can-do attitude, I will check with U-Haul first to get what I need!

angel M 
Rating:
5.0

Customer did not leave a comment.

Jack G 
Rating:
5.0

Customer did not leave a comment.

Matthew B 
Rating:
5.0

They were really helpful.

ELA N  |  Overall Experience 
Rating:
1.0

I called this facility 6 times since December to let them know I never used the unit. Myself and my emergency contact got harassed with letters through the mail for three months after each employee told me they would take care of it. I never once used the unit and was threatened repeatedly about questioning my stuff. It was a horrible experience.

MEGAN Y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bredon B 
Rating:
5.0

Excellent service. Timely and quick. Easy pick-up and even easier drop-off.

Mike C 
Rating:
5.0

Fast and friendly customer service. Completed installation in less than an hour.

William A 
Rating:
5.0

We rented two different storage units and both times we were taken care of very well. Richard and Josh were helpful and friendly and enjoyed doing business with them.

Marjorie S  |  Overall Experience 
Rating:
1.0

I reserved this truck a week in advance st the U-Haul just blocks from my house. U-Haul accepted the reservation. The day before pickup, U-Haul moved my pickup 28 miles north, to Port Richey. I complained immediately but Traffic would not adjust my pickup location. On the day of pickup, as I drove to the location 28 miles north, which took me over 45 minutes, and when I was literally 5 minutes from the Port Richey location, I received notification the U-Haul had AGAIN moved my pickup - south to Bradenton Florida. From my home in Clearwater, Bradenton is well over an hour away on an given day. On a Friday afternoon, it definitely would have taken me 90 minutes minimum. And now I was 45 minutes further north. So well over two MORE hours of travel time in heavy traffic. I went to thw Port Richey location and spoke to the team there. They were very helpful but had only one 20 foot truck available for my rental, but it was “obligated” to another reservation ( I heard that client’s call - he was coming from St Pete which is 90 minutes from Port Richey (but only 45 minutes from Bradenton - I think your Traffic masochists were playing games - they should have given the Port Richey truck to me and the Bradenton truck to him!!!) In the end, I stepped down to a 15 foot truck and made do. Now I need to rent another truck because U-Haul failed to honor my reservation. And I am over budget because I had to travel 28 miles out of my way. Why don’t you do a better job of traffic control??

Kevin D 
Rating:
5.0

Customer did not leave a comment.

Sydney P 
Rating:
5.0

Customer did not leave a comment.

Yazmine D 
Rating:
5.0

Customer did not leave a comment.

LENETTE C  |  Overall Experience 
Rating:
5.0

Very professional staff. They were very knowledgeable about their fleet.

Sharon S 
Rating:
5.0

Good

ENRIQUE S 
Rating:
5.0

Customer did not leave a comment.

Nicholas M 
Rating:
5.0

Customer did not leave a comment.

Kelly B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald S 
Rating:
5.0

Customer did not leave a comment.

Dale T 
Rating:
5.0

Convenient to have the truck rental and storage place in one location.

Tina F  |  First Impressions 
Rating:
5.0

You repaired wrong wiring from another U-Haul and did a great job redoing their screw up. I brought in another car and you guys once again did a great job! Only place I go to get my cars wired with hitches.

Scott H 
Rating:
5.0

Quick and easy!!

Donald S 
Rating:
5.0

Customer did not leave a comment.

Michael F 
Rating:
5.0

none

Tina F 
Rating:
4.0

Had difficulty using UHaul app. Hangs frequently even with a solid internet connection. This is the third time I’ve rented. From UHaul and each time the app’s performance was unacceptable. This is a corporate complaint not a local franchise issue.

Greg M 
Rating:
5.0

Great service

KIM B 
Rating:
5.0

Customer did not leave a comment.

Howard Z 
Rating:
5.0

Excellent customer service and clean environment, wouldn't change anything

Rodney P 
Rating:
2.0

I never was in contact with anyone at this location as IT WAS NOT OPEN!!

mary c 
Rating:
5.0

Sabrina is so efficient, friendly, and always so welcoming. Her customer service is a difference maker and is five star. I have dealt with her multiple times and since day one it's been nothing short of a pleasure.

Euan M 
Rating:
5.0

Customer did not leave a comment.

Don Y 
Rating:
5.0

Customer did not leave a comment.

Alyssa J 
Rating:
5.0

smiley face

Gordon W 
Rating:
4.0

Nothing

Michael M 
Rating:
5.0

We dropped it off after hours and we put the key in the slot thing and everything was right thank you

DENISE H 
Rating:
5.0

Customer did not leave a comment.

KIM D 
Rating:
5.0

Customer did not leave a comment.

Amy C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

linda m  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steve S  |  Overall Experience 
Rating:
5.0

We were very pleased with all aspects of having all our household goods secured at your facility.

Ernest B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA R  |  Overall Experience 
Rating:
4.0

Great facility

karamo r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

deborah p  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Denise M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICHOLE T  |  Overall Experience 
Rating:
5.0

Very easy to access friendly staff larger than expected but very well maintained and managed. Thank you for making our move to Florida easier.

Gene B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Q  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard M  |  First Impressions 
Rating:
1.0

For the last 3 years they gave neglected to repair the roof. Because of this my belongings were damaged. I didn't take the insurance provided and had no coverage. The problem is this after so long this issue becomes neglect and should have been taken care of. How do you ignore an issue like this and let it go for so long. I posted pic's of my belongings and the roof. I appreciate your understanding and willingness to meet me half way, but you didn't. I lost a lot because someone didn't take the buildings roof leak serious.

JUSTIN T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

laura h  |  Overall Experience 
Rating:
4.0

Haven’t moved anything yet but will throughout the rest of this month.

RUSSELL J  |  First Impressions 
Rating:
5.0

Very helpful and nice staff

Colleen O  |  First Impressions 
Rating:
5.0

I had an amazing experience working with this staff! I had called around and received a deal, but did not realize it was a different location! With that being said, the general manager of this location honored the deal for me!! I was thrilled and will recommend this company to anyone looking for a storage unit! They have great prices.

MEGAN Y  |  First Impressions 
Rating:
5.0

Always an easy process

Sabrina S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kenneth R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bryan k  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherri R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra W  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Barbarajo S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debra w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARJORIE S  |  Overall Experience 
Rating:
4.0

There could be more night lighting between the rows of 007 outside storage. It’s too dark to work at night to access storage, and it’s too hot to do it during the daytime.

MELVALINE J  |  Overall Experience 
Rating:
3.0

I never got my free lock that was the only problem I had other then that I would recommend U-haul to everyone.

Margarte G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angel C  |  Online Move In 
Rating:
5.0

Staff was friendly and helpful

Sandra W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

frank s  |  Overall Experience 
Rating:
5.0

We had a very good experience at your facility. It was easy to make changes as we moved from large unit to smaller units. Gavce us quick refund after we moved out. Its the old service merchandise bui,ding. Its all nes inside and it a huge building. There are usually carts available also. We would definately come back if we need storage or a rental truck. Thank you, Luna & Rodney Smith

luna M  |  Overall Experience 
Rating:
5.0

The storage units were very clean and well lit. I dealt with many staff members and they were all cooperative and pleasant. U Haul is the place to use for storage. Thank you for everything.

Elaine T  |  Overall Experience 
Rating:
5.0

Great staff and friendly.

JEFFREY D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph U  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hipolito M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angel A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise K  |  Overall Experience 
Rating:
4.0

Moving in was a little rough as the elevator was not working, I was a little concerned with the rodent bait box that was in my unit when I first opened it and I did read some of the reviews mentioning rodents, everything I am storing is in plastic except for some wooden furniture and I don't see any signs of activity when I go to my unit so I think they are doing all they can.

Roger K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie D  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Ryan F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elizabeth c  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Warren J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy H  |  First Impressions 
Rating:
5.0

Very nice personal. Management should be very proud.

FRANCIS T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christopher s  |  Overall Experience 
Rating:
4.0

This is a newer location of beautiful building awesome staff, well organized and well-maintained. I only have two complaints, one being the amount of transients that live in the area. There is a public bathroom in the front of the storage building when you enter and many times, I’ve seen transients and homeless, shower, and cleaning themselves in the bathroom, my other complaint is about the cat urine odor that was coming from several units near mine. I feel if the odor of the units being stored by a another tenant are so bad that it’s polluting the air in the entire building that tenants property should be asked to be removed.

Joseph A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frankie C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GABRIEL C  |  Overall Experience 
Rating:
4.0

Got lost returning to elevator a couple of times. Bigger brighter arrows on the floor and or more of them, showing the path back to the elevator. That's the only minor inconvenience I had, keep up the good work everyone.

Jon C  |  Overall Experience 
Rating:
1.0

The U-Haul they gave me to moved smelled of cat urine and my stuff ended getting mold from there storage unit

Eian G  |  Overall Experience 
Rating:
5.0

From the moment I had a UBox dropped to fill to the delivery at Jasmine Estates U haul the experience was exactly as sold. Their on line phone system might be a little undesirable but the physical U Haul storage bldg was great. Easy to unload my box, lots of carts to use. Unit overall was great!!

Juliana S  |  Overall Experience 
Rating:
5.0

The only thing I have a problem with is the double doors are locked and make it a challenge to move things in after hours our card should open those doors after hours to make it more convenient for your customers.

william r  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jonathan G  |  Overall Experience 
Rating:
1.0

Elevator not working everything had to be brought up by stairs

Jefferey R  |  Online Move In 
Rating:
5.0

It was a smooth transition. Joe’s customer service was superb, and he helped us out with every question we had and helped us out with the storage as well.

MYRA A  |  First Impressions 
Rating:
5.0

Thanks for the great service. Your staff was always courteous and professional. This made our moving much easier.

STEVEN F  |  Overall Experience 
Rating:
4.0

The a/c in the storage facility wasn't cool. When we were moving stuff at night, we were sweating. Otherwise, it was a good location

James D  |  Overall Experience 
Rating: