Customer Reviews for U-Haul Moving & Storage of Inwood

2,933 comentarios

20A Sheridan Blvd   Inwood, NY 11096
(1/4 mile South of Bayview Ave)

(516) 239-6374

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 6:30 a. m. - 8 p. m.
  • Dom.: 8 a. m. - 6 p. m.

Servicios en esta ubicación:

Contáctanos

(516) 239-6374

20A Sheridan Blvd
Inwood, NY 11096
(1/4 mile South of Bayview Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 6:30 a. m. - 8 p. m.
  • Dom.: 8 a. m. - 6 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

1 UPDATE CUSTOMER CONTRACT NUMBERS. 2 STOP HANGING UP THE PHONE LIKE EVERYBODY IS WASTEING YOUR TIME AFTER WAITING FOR YOU TO CALL BACK AFTER AN HOUR. 3 YOUR ONLINE SERVICE NEEDS MUCH IMPROVEMENT.

GREGORY R. 
Clasificación:
5.0

Extraordinario servicio al cliente

KADEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BETTYJOYCE F. 
Clasificación:
4.0

excellent service

MOHAMADR K. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENTG F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMAL C. 
Clasificación:
5.0

Representative was knowledgeable and polite

STANLEYD B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Valerie G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

YEHUDAHYISROEL M. 
Clasificación:
3.0

The price is very expensive and the mileage for a cargo van less than 24 hours $145 no way

KEVINMICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ji Hye A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERMAN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRYL W. 
Clasificación:
5.0

Everything went well.

EVELENAD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guillermo v.  |  Overall Experience 
Clasificación:
5.0

The entire process was perfect

TIMOTHYD E. 
Clasificación:
5.0

Yes recommend

Fredy F. 
Clasificación:
3.0

More time can be contributed to answering and monitoring incoming phone calls by site location rather than answering service because my experience is that the answering service does not have all of the site location customer information available to it .

Bruce D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ILYA Z. 
Clasificación:
5.0

Stay the same. You did a good job

CORYR J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Autumn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

jennifer b.  |  Overall Experience 
Clasificación:
5.0

👍

JOHNS V. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSIEA W. 
Clasificación:
4.0

Nada

DONISHMARLE T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gloria A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GANGAP J. 
Clasificación:
5.0

The owner is amazing. Great experience.

COLIN R. 
Clasificación:
3.0

The lady who I dealt with was very unpleasant. I couldn't finish a question or comment. Yet the van and place are good.

DANIEL B. 
Clasificación:
5.0

The manager and her crew are friendly and helpful. They made the process very easy.

ANTHONY Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAYA B. 
Clasificación:
5.0

Very good is very recommended

EVERNEHEMIAS M. 
Clasificación:
2.0

Better cleaning of vehicles is needed. Need more helpful and friendlier front desk staff. This location was below average customer service.

GEORGEMICHAEL S. 
Clasificación:
2.0

The only reason I gave it below average was the young lady at the counter was very not customer friendly, as far as greeting, seemed like she wasn't happy 2 b there..

RODNEY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MILQUIADESY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay B. 
Clasificación:
5.0

Very good everything

EDVINEDUARDO A. 
Clasificación:
5.0

Quick and easy experience. Great team at this location!!

Charles N. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCEE J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard R. 
Clasificación:
4.0

You must get whom ever takes the reservation to pay attention to the DISTANCE the renter is taking the vehicle or trailer. The were told I was going g 560 miles each way. The cargo trailer they gave me had 2 very badly worn tires so much that 4 hours before leaving went completely flat and the other one was on its way. The hub cap was so rusted it was killing away from the tire. It took 4 phone calls 4 1/2 hours to get roadside assistance to my house to fix and replace what was needed. If that had happened while I was driving to NC BY MYSELF, it would have been a disaster. It would have put me in harms way being out there by myself and the horrible disgusting roadside assistance program being what it is. Your equipment needs to be checked and rechecked before renting it out and again needs to be approve for the distance it will be used for. EVEN MORE IMPORTANT GIVE YOUR ROADSIDE ASSISTANCE PROGRAM A SERIOUS LOOK AT RESPONSE TIME AND IMMEDIATE CONTACT TO A HUMAN BEING.

EILEEN F. 
Clasificación:
4.0

El cliente no dejó un comentario.

ADAM G. 
Clasificación:
1.0

The manager is very rude and disrespectful.

Maria P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDONO S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DOVIDA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERNADETTE P. 
Clasificación:
3.0

the service manager at this location was rude and very unfriendly and she expect me to know all the process as if I work at the place myself giving me an attitude when i asked questions

HUGOALBINO H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDONO S. 
Clasificación:
5.0

Nothing everything was great

PAMELAD D. 
Clasificación:
5.0

Excellent 👌

JOHN P. 
Clasificación:
2.0

Rat infestation

christina m.  |  Overall Experience 
Clasificación:
4.0

The U-Haul reservation is unreliable. Please ensure a reservation is confirmed or do not allow the reservation.

SATESH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MANUELORLANDO Q. 
Clasificación:
3.0

Both times I entered the facility I was greeted with a welcome, what can I do for you today. But this last time when I went to return my vehicle the young lady at the desk was more interested in her telephone call than taking care of my return. She took key, ask for last name then walked out from behind the desk, passed me and went outside to check the truck leaving me standing looking like an ...so I went ahead outside to see why and that's when I learned she's checking the vehicle. So she goes into the truck turns it on to check gas and mileage but continued with her convo while getting comfortable in the seat. Me and my boyfriend are watching her saying to ourselves how long does it take to check gas and mileage. Car rentals do it in 1 quick sec. Why is she still in there long enough for us to have this conversation. So I walk over and asked is there a problem and if I need to wait. She said well if you want your total you can wait. So I waited got my total and left. No eye contact, no have a nice day, nothing. She seemed more bothered that i interrupted her convo. Seriously this type of customer service is unacceptable. If you dont like your job dont take it. Dont ruin someone else's mood for the day because you are miserable and dont take pride in your job.

NILSAM G. 
Clasificación:
4.0

The check oil light went on shortly after I picked up the van.

Benjamin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR A. 
Clasificación:
5.0

El cliente no dejó un comentario.

VLADIMIR P. 
Clasificación:
4.0

Fix the rear end on the 10 foot truck #1690 or replace it with another/better truck. Repair the engine or transmission on the 17 foot truck #1203.

KARENLEANN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

VANESSAM H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary V. 
Clasificación:
5.0

El cliente no dejó un comentario.

SELENAFRANCES B. 
Clasificación:
5.0

I surpose to get a refund for a over charge that a young lady surpose to return back to my card.

Harviette J. 
Clasificación:
5.0

Everything was good 👍

JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MORITZ C. 
Clasificación:
5.0

The vehicle could have used some cleaning out prior to being rented to us, but other than, it was OK.

MOHAMEDQ A. 
Clasificación:
3.0

I rented the plastic boxes for my move. I saw online that it's a uhaul policy to ensure all boxes are cleaned and sanitized for the next customer but these were definitely not. Some had glitter in them, others broken glass, a lot had dirt and debris. It was disappointing.

Gareth W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Clarence D. 
Clasificación:
5.0

Absolutely nothing you guys did an excellent job

MICHAELA JR F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hasaan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHLOMOZALMAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARKA G. 
Clasificación:
3.0

Trailer was picked up with animal urine smell and debris on the floor, clearly it hadn't been cleaned. Staff was nice and did take the time to clean it on my request. Just caused a delay on getting out. Upon drop off, I was told to take the trailer to the back. A lady took some pictures and I had to request help as this trailer is heavy to lift off the hitch without a wheeled bitxh jack. I eventually got help with it. The account was never closed out, requiring me to call several times the next day. Eventually I did get my receipt and all was OK. This location did have my trailer request, but the experience left me wanting to look elsewhere the next time I need to rent again.

DANIELJ S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGEMARIO V. 
Clasificación:
5.0

Truck was clean and in great working condition

Mario R. 
Clasificación:
3.0

El cliente no dejó un comentario.

PEDROF B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHLOMOZALMAN G. 
Clasificación:
3.0

Reason at the counter at check out was very good and super helpful. Person receiving the truck when returned, not so much. I am still waiting to know how much I was charged. No email or text to show final payment.

Dwain W. 
Clasificación:
4.0

app is glitchy

ARYEHL D. 
Clasificación:
5.0

The young lady that assisted me was very helpful in getting everything setup. Courteous and polite. She deserves a raise!

PHILLIPHE O. 
Clasificación:
5.0

El cliente no dejó un comentario.

IVYA H. 
Clasificación:
5.0

Completely all services in this place

IGOR G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LIONEL T. 
Clasificación:
3.0

Explicar bien los términos y dar la información exacta del cobro

GERSONISAIAS O. 
Clasificación:
3.0

The trailer was given to us with a completely flat tire and we had to find a gas station to put in air

Lilyann M. 
Clasificación:
4.0

El cliente no dejó un comentario.

AHUVATOVA F. 
Clasificación:
5.0

Great overall. Keep up the work. Blessings To You'll!

HARRY A. 
Clasificación:
5.0

Everything went smoothly!

THOMASJOSEPH J. 
Clasificación:
5.0

El cliente no dejó un comentario.

NAHTAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOELEDUARDO P. 
Clasificación:
4.0

N/C

SHEILAE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

IVOR S. 
Clasificación:
5.0

very good service and those who work there are very friendly

SANTOSULISES B. 
Clasificación:
1.0

El cliente no dejó un comentario.

AVRAHUME R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGEMARIO V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPHCARMINE C. 
Clasificación:
5.0

Cleo the manager is the best. Painless!!!

NATHAN N. 
Clasificación:
5.0

No improvement, the people operating and running this location do a wonderful job, very pleasant people, had me in and out with the rental I had set up. Will be glad to rent from this location in the future.

FRANCISMICHAEL A. 
Clasificación:
3.0

I had a good experience.

Regine B. 
Clasificación:
2.0

This U-Haul location while clean was located in a very poor section of town to be alone in at night waiting for a uber to pick you up to take you to a train

Ryan F. 
Clasificación:
5.0

Bueno

CORNELA S. 
Clasificación:
3.0

El cliente no dejó un comentario.

VISHAL R. 
Clasificación:
4.0

More workers. One guy was running 3 computers at one time

SAMM A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tina C.  |  Overall Experience 
Clasificación:
2.0

I tolerated occasional cockroaches and mice droppings all over my belongings, but the bird poop I'm my storage unit was the last straw. Uhaul facility in Inwood,NY needs updating to say the least. Too many pests.

cyron b.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

ANDREW C.  |  First Impressions 
Clasificación:
5.0

Thank you staff of Inwood facility. All members took really good care of the involved matters. Great job to all.

Melvin J.  |  First Impressions 
Clasificación:
3.0

The facility does not have enough customer service reps to help customers. It was a very unpleasant and scary experience getting to assigned unit of 2901. That unit was all the way in the back, I got lost trying to find it, the directions to units are not clear enough. I eventually came upon a gentleman who was working in an enclosed area who helped me out. The general manager is very professional and pleasant, though. But she might want to see how to make it easier for customers to get to their units easier and quicker.

marion d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYLDENISE A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

carmen a.  |  Overall Experience 
Clasificación:
5.0

The staff was very knowledgeable and professional. My experience was very good and I would like to thank you!

STANLEY B.  |  Overall Experience 
Clasificación:
2.0

Staff is great but this place is infested with mice. All of our stuff had mice poop in it when we moved out. Access hours are extremely limited compared to other places (unless you pay extra). There are no lights in the storage units themselves, and the ambient light from the corridors isn't enough to adequately illuminate the inside of the units.

Jonathan N.  |  Overall Experience 
Clasificación:
4.0

Im very content with the services.

jocelyn c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jorge G.  |  Overall Experience 
Clasificación:
5.0

Excelente precio y el personal muy profesional

Enrique M.  |  First Impressions 
Clasificación:
2.0

Guys have a real bad mice problem. Ruined 75% of my stuff.

francheska r.  |  Overall Experience 
Clasificación:
1.0

In the past I have had good experiences with this place. Maybe I caught the guy on the wrong day. He was more interested in talking on the phone about web design then he was in helping me.

Elvin A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MONICA M.  |  Overall Experience 
Clasificación:
3.0

Your service was excellent until the last day. I literally waited in the store office for around 25 minutes before anyone assisted me. I called the office and I just heard the phone ring. I called the store manager Ms. Cleopatra Jones-Brown at 516.239.6374 and no answer. Her business card has her cell phone so I called it at 347.832.7237 and she still did not answer. I texted her and she still did not answer. By the time someone came the store had approximately 8 people waiting for service. This final day was horrible and unacceptable. You cannot leave you door open and then when customers come in there is no one to take care of them. Also don't put you cell phone on your business card if you are not going to answer the calls. If you open your doors THEN STAFF YOUR FACILTIY ACCORDINGLY.

Ernie V.  |  Overall Experience 
Clasificación:
1.0

The branch manager sucks her work ethic 👎🏾 She needs more manager training Some of the employees are great

GHISLAINE R.  |  Overall Experience 
Clasificación:
5.0

Your employees Davonne and the other young man was very helpful and respectful. They were very patient when I didn't understand things.

Yvonne J.  |  First Impressions 
Clasificación:
5.0

Perfect

dannette e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SELMA E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Manuel R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID P.  |  Overall Experience 
Clasificación:
1.0

Staff and the waiting of ours to be serve.

THEODORE O.L. I.  |  First Impressions 
Clasificación:
5.0

I just would like to say that I have been with you all for many years off and on I have recommended U-Haul for family and friends who have used your facility experience has been great I have no component staff is great as well I have no complaints thank you U-Haul

ZELDA S.  |  First Impressions 
Clasificación:
3.0

The manager Cleopatra was very helpful and engaging.

M W.  |  Online Move In 
Clasificación:
5.0

very very helpful

DAVID P.  |  First Impressions 
Clasificación:
5.0

Very good customer service!

Shanee K.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Leslie S.  |  First Impressions 
Clasificación:
4.0

While the services were great and the facility was well maintained, there was no way to get items up the stairs easily.

HAMADI H.  |  Online Move In 
Clasificación:
5.0

i recommend this company love the service and the workers vary good. service and helpful

ANA A.  |  First Impressions 
Clasificación:
5.0

I had a very excellent service when I went to this u haul moving & storage. The person I spoke to is very friendly and very helpful.

Guillermo v.  |  First Impressions 
Clasificación:
5.0

The employees were very courteous and the unit was very clean.

marliyn h.  |  First Impressions 
Clasificación:
4.0

No comment

owen w.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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