Train your staff. Our order was lost so the ubox was not ready for pickup when the mover help came in to pick it up even though it was order and delivered 24 hrs before. The unload was delayed for 2 hoursJOEL C.
Customer Reviews for U-Haul Moving & Storage of Hyannis
Hyannis, MA 02601
(Exit 6 Off Rt 6)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
We ran into a problem with our own truck and staff were very helpful!Kevin M.
New hire was rude, under trained, and acted borderline mentally retarded.JOHN S.
El cliente no dejó un comentario.Claudia A.
The entire experience was perfect.Max M.
Everything went smoothlyKaren C.
El cliente no dejó un comentario.Richard W.
El cliente no dejó un comentario.Jeffrey M.
El cliente no dejó un comentario.Thomas B.
El cliente no dejó un comentario.Richard S.
El cliente no dejó un comentario.BRIAN P.
El cliente no dejó un comentario.Barry D.
I Believe the trailer I rented was in dis repair and the breaks did not work properly causing me to have premature break failure to my truck. I had to have a break caliper and rotor replaced one day into my trip.Raymond D.
El cliente no dejó un comentario.Mayara R.
El cliente no dejó un comentario.Marcel A.
El cliente no dejó un comentario.Clifford P.
El cliente no dejó un comentario.SUZANNE D.
El cliente no dejó un comentario.Andrew M.
On the website, remove the option to reserve trucks that are not available in store, or add a feature online that utilizes the ability for a location employee to confirm availability of said truck option.David W.
El cliente no dejó un comentario.David C.
the mobile phone pickup and drop off was helpful allowing more flexibility. we needed to move things between 3 different locations; so the after hours drop was goodDouglas C.
El cliente no dejó un comentario.Angelo M.
El cliente no dejó un comentario.Edward N.
El cliente no dejó un comentario.Timothy D.
El cliente no dejó un comentario.Robert K.
El cliente no dejó un comentario.Harold I.
El cliente no dejó un comentario.Claudia A.
The app is always very slowDavid T.
El cliente no dejó un comentario.Allison A.
El cliente no dejó un comentario.Carlos F.
Ur the best!!Jeffrey E.
El cliente no dejó un comentario.Brian Z.
Nothing! It was a great experience and very personable service personel.Patrica M.
I rent 12 trucks per year and the staff in the Hyannis location is AWESOME!! I always have a great experience.Dawn A.
Simple drop off. Five minutes was all it took. Great experience.ROBERT FRANCIS F.
Charge the right price of miles. I rented cargo van for .79 miles and charge me .99 miles not right not fun.Edred G.
El cliente no dejó un comentario.SCOTT B.
El cliente no dejó un comentario.Rena L.
Easy, professional experience.Karl P.
El cliente no dejó un comentario.SHAWN G.
Good guysThiago L.
El cliente no dejó un comentario.Cheryl D.
El cliente no dejó un comentario.Fred H.
Signage and entry procedures when picking up a vehicle. Current options are "Returns", "Storage", and "Propane".David B.
They did a great job, would recommend to anyone else.Thomas N.
Good job, good guys ðŸ‘ðŸ¼ðŸ‘ðŸ¼Thiago L.
El cliente no dejó un comentario.Paul A.
El cliente no dejó un comentario.Jeff P.
Tom was outstanding. He was what all bosses should be, engaged and insightful. Wonderful experience!Gregory S.
El cliente no dejó un comentario.Darice R.
El cliente no dejó un comentario.Kirsten N.
El cliente no dejó un comentario.Alexander H.
El cliente no dejó un comentario.Mary M.
Parking for customers is confusing.Stephen S.
Read my comments and figure it out.tony L.
El cliente no dejó un comentario.RYAN A.
El cliente no dejó un comentario.Deborah W.
El cliente no dejó un comentario.ruben H.
Returning trailer was difficultâ€¦. Followed signs for equipment return. Wasn't a good spot to drop off trailer. Trailer drop-off should be pull through and better marked.Aladdin E.
El cliente no dejó un comentario.Todd R.
El cliente no dejó un comentario.John C.
El cliente no dejó un comentario.Deborah W.
El cliente no dejó un comentario.Olivia A.
Service was (and is) without question, great!Cameron G.
Friendly staff, pleasant experience quick service.George S.
El cliente no dejó un comentario.Lawrence R.
El cliente no dejó un comentario.Jonathan H.
Faster checkin processJohn B.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.Charles H.
El cliente no dejó un comentario.JAMES A.
El cliente no dejó un comentario.Alisson G.
El cliente no dejó un comentario.Bradford M.
El cliente no dejó un comentario.Paul H.
I have rented twice in the last two months and both times I received a dirty van. Dog hair all over the front seats for both rentals. For the first rental in July when I got home and open the back of the 10' box truck it seems as if the previous user used it to transport a dead body .it was so stinky, I had to leave it open for a while and use air freshener to cut down the smellNickel B.
Great crew, nice, great place, good job.Chris H.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.Peter B.
El cliente no dejó un comentario.AARON R.
El cliente no dejó un comentario.RAVI B.
El cliente no dejó un comentario.Norman D.
El cliente no dejó un comentario.Stephen H.
El cliente no dejó un comentario.Gjorgji K.
El cliente no dejó un comentario.Denise D.
The app didn't allow me to upload photos.Charles H.
Communication from the facility and a way to contact the facility would be a good first step. We dropped off the car for a hitch installation and were told that it would be completed in just over an hour and we would be called when it was. Five hours later we tried to contact the facility to get an update. Everytime we called the local number we were automatically transferred to the national number. The customer service rep at the national number was not able to tell us anything but said she would contact the facility and ask them to call us right away. Crickets. We tried the â€œChat Nowâ€ button on the website and three times the customer service rep couldn't help us but said they would contact the local UHaul facility to call us. Crickets. Finally a customer rep gave me the manager's email address but no one responded to our email. 24 hours later, we just drove to the facility and picked up our car. The work had been completed hours ago. I really don't think I have ever experienced such horrendous customer service. Would NEVER EVER use them again.Elizabeth H.
Keep your employees off their phones while working. I'm not trying to stand there while dude finishes his tik tok post.Daniel C.
Excellent customer service No waiting time Easy in easy outMichael H.
El cliente no dejó un comentario.Ronald Y.
The check out/in guy was professional, but could be a little more friendly when he is dealing with the public!James H.
Very spacious and helpful staffkevin H.
El cliente no dejó un comentario.Steven S.
El cliente no dejó un comentario.JAMES GOODSON N.
I had reserved a 20' truck a month prior for Dennis, ma. The day before I received a call that the pick up location was Pocasset Ma, roughly 50 miles away. That was clearly not going to work so they found me a smaller truck in Hyannis, which was about 9 miles away. When I picked up the truck I was told I wasn't paying for mileage since it was a one way rental. Also, the gas was marked at 1/2 but was slightly below. When I returned the truck with gas with exact same amount as I found it, I was charged 13 plus mileage overage of 17 miles. This is unacceptable.James R.
El cliente no dejó un comentario.MANUEL M.
Jacob Lefrancois was very polite and made returning the uhaul a breeze.brooke S.
El cliente no dejó un comentario.Stephen T.
4 people work there. No one answers the phone . I left a few never used boxes in the truck. And they charged me 25.00 cleaning fee They employees there all have scowls on their faces and act like you're the bigggest pain in the world Never again. Too many other companies that are happy to have my businessAndrew C.
Your Staff is efficient and happy. Love them lots.Charles R.
Servicios adicionales en esta ubicación
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