Comentarios de los clientes para U-Haul Moving & Storage of Hyannis

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Hyannis

Clasificación general:

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Daniel D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Emily D.
Clasificación:

El cliente no dejó un comentario.

Gary W.
Clasificación:

Very smooth, no issues

SALVATORE T.
Clasificación:

El cliente no dejó un comentario.

David L.
Clasificación:

Seemed a little under staffed for the volume of business they were doing

MARIE A H.
Clasificación:

They were very friendly and efficient.

Christine G.
Clasificación:

El cliente no dejó un comentario.

Paul Z.
Clasificación:

Easy drop off and helpful personnel.

Terence H.
Clasificación:

Already have excellent service, no recommendations.

Justine W.
Clasificación:

The prices quoted was lower than actual by 100 dollars

LAUREN B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Janet A.
Clasificación:

El cliente no dejó un comentario.

Eric B.
Clasificación:

Everything, email sent to GM.

John F.
Clasificación:

El cliente no dejó un comentario.

brian R.
Clasificación:

El cliente no dejó un comentario.

ANDREW B.
Clasificación:

El cliente no dejó un comentario.

Nancy O.
Clasificación:

Great customer service! Everyone there in Hyannis very friendly!

Mario P.
Clasificación:

I look forward to doing business with UHaul in the future

Donald P.
Clasificación:

El cliente no dejó un comentario.

Norman M.
Clasificación:

El cliente no dejó un comentario.

Daniel L.
Clasificación:

El cliente no dejó un comentario.

Vincent V.
Clasificación:

They had me walk myself out to the vehicle with a large appliance dolly. They just pointed to a door and told me where to go. I was backing the huge dolly out the door and fell completely about 2 feet off a ledge not realizing it was a ramp along the building. I think there should have been more communication of that being outside and feel they should have just brought the dolly along to show me the way to the vehicle together.

Christine G.
Clasificación:

El cliente no dejó un comentario.

Terrence D.
Clasificación:

El cliente no dejó un comentario.

Kymberli C.
Clasificación:

El cliente no dejó un comentario.

Brian J.
Clasificación:

El cliente no dejó un comentario.

Robert R.
Clasificación:

El cliente no dejó un comentario.

Daniel L.
Clasificación:

El cliente no dejó un comentario.

Heather S.
Clasificación:

The owner is incredibly helpful and courteous. All employees have always been pleasant to deal with.

Pamela J. | Online Move In |
Clasificación:

Everyone was very friendly and helpful

Raymond F.
Clasificación:

El cliente no dejó un comentario.

Terry W.
Clasificación:

El cliente no dejó un comentario.

Sean M.
Clasificación:

Great customer service.

Lawrence G.
Clasificación:

El cliente no dejó un comentario.

Daniel D.
Clasificación:

Can't think of a thing. It was excellent and I was very pleased.

George H.
Clasificación:

El cliente no dejó un comentario.

Pamela J.
Clasificación:

El cliente no dejó un comentario.

ROBERT K.
Clasificación:

I have twice requested a refund of $10 for an appliance dolly that was not included in the rental. Uhaul has not contacted or credited me.

George T.
Clasificación:

Wait times for phone pickup are way too long. Frustrating to find that agent in "Corporate" doesn't have all the info needed to furnish appropriate information. Very inconvenient to find that general inquiries, scheduling, and moving help are all separate entities that don't talk to each other. Far from seamless.

Stephen D.
Clasificación:

El cliente no dejó un comentario.

Dianna S.
Clasificación:

Read above

Patricia R.
Clasificación:

Well organized for Covid-19

mark K.
Clasificación:

El cliente no dejó un comentario.

Norman S.
Clasificación:

When I got my receipt, I noticed there was a fuel charge which was not communicated when I picked up the vehicle. If you are going to charge .99/mile for usage, you shouldn't be tacking on a fuel charge as well. That is just bad business.

Thomas G.
Clasificación:

El cliente no dejó un comentario.

Jeffrey E.
Clasificación:

Did after hours drop off. Took some time to figure out where to leave truck

brianna o. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JEFFREY H.
Clasificación:

El cliente no dejó un comentario.

Andrei M.
Clasificación:

Tom, the manager at the Hyannis location is always helpful and accommodating. As well as all his staff. Helped me out many times . highly recommend this location!

Kristen M.
Clasificación:

More attentive employees. As I was standing there a man asked if he was in the right spot to return a rental and an employee walked past him and didn't say a word. I stood in line for 15 mins before being told to just leave the keys in the truck to return.

doug C.
Clasificación:

El cliente no dejó un comentario.

pamela K.
Clasificación:

El cliente no dejó un comentario.

Manuel M.
Clasificación:

El cliente no dejó un comentario.

Christine G.
Clasificación:

El cliente no dejó un comentario.

Carolyn H.
Clasificación:

El cliente no dejó un comentario.

James P.
Clasificación:

I had a fuse problem in my car that prevented the trailer lights from working. UHAUL spent the time to fix my problem! They were great!

Daniel D.
Clasificación:

El cliente no dejó un comentario.

Daniel D.
Clasificación:

El cliente no dejó un comentario.

Christopher R.
Clasificación:

El cliente no dejó un comentario.

Randy B.
Clasificación:

Quick and friendly closure of the trip. This is a good site

Kendra F.
Clasificación:

Quick and easy pick up.

Christopher P.
Clasificación:

El cliente no dejó un comentario.

Gary R.
Clasificación:

El cliente no dejó un comentario.

Charles W.
Clasificación:

A rookie renter - I thought I understood what I needed to do - how to access the storage unit and where the truck was - I got out in the yard and was totally lost. Another staffer was out there and saw I was wondering about- was halo to help me out right away. Then returning the truck the staff again was very helpful- I'm a happy customer.

Barbara F.
Clasificación:

El cliente no dejó un comentario.

Patricia C.
Clasificación:

What a great experience. Professional employees. Easy check in/out. Cargo van was brand new and sparkling clean First time using u-haul and I'll be sure to rent again in the future. Five stars!

Ralston S.
Clasificación:

Truck 🚚 was filled with dog hair.

Larry P.
Clasificación:

El cliente no dejó un comentario.

Cara M.
Clasificación:

El cliente no dejó un comentario.

Cathleen O.
Clasificación:

El cliente no dejó un comentario.

John K.
Clasificación:

El cliente no dejó un comentario.

JOHN B.
Clasificación:

El cliente no dejó un comentario.

JOHN B. | First Impressions |
Clasificación:

Did not have a first-floor unit available for storage as I was told previously. what I showed up at the facility they had a hard time finding a room for me to use get it ended up being call the second floor which is very inconvenient for the going up the stairs because I was moving by myself.the whole plan was just to back up the truck into the unit and unload but that wasn't the case.. the staff laid it on the computer. But I think they oversold. So I ended up with the unit smaller that originally planned as well as on the second floor. Made for a very long day.

Earl D.
Clasificación:

Devin and team at this location were very helpful.

Brian S.
Clasificación:

NO ONE WORE MASKS! My truck was filthy. The person who helped me was obviously stoned out of this mind. I couldn't get a hold of anyone at the store so I had to drive 2 hours to just to schedule kore u-box then drive back to finally get it. I will never use u-hail again.

BRIAN M.
Clasificación:

The staff was super helpful and awesome. The only problem was the truck was dirty.

Michael R.
Clasificación:

El cliente no dejó un comentario.

harold B.
Clasificación:

El cliente no dejó un comentario.

John T.
Clasificación:

They overcharged me on the return and said absolutely nothing to me other than have a nice day Sir! You don't do paper teceipts!

Gary D.
Clasificación:

Easy order, easy pick up and easy drop off. Your team is the best!!!!

Judson H.
Clasificación:

El cliente no dejó un comentario.

Pauline J.
Clasificación:

Easy peasy!

Robert H.
Clasificación:

With 10,000 the vehicle was dirty and smelled

KEVIN M.
Clasificación:

Drop off was very simple. The associates were friendly and location was easy to navigate.

Brian D.
Clasificación:

On line check in was less than solid. My van was blocked in by two others. Should have assigned the front one to me and avoided having to go inside to switch vans.

Richard R.
Clasificación:

seamless drop off - U-haul made it easy for me. Thank you.

Derrick G.
Clasificación:

El cliente no dejó un comentario.

Jamie M.
Clasificación:

El cliente no dejó un comentario.

GREG S.
Clasificación:

Totally different experience. Only did drop off but guy was very helpful.

Stacey G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

David L.
Clasificación:

was just told to leave the keys on the seat. No further communications.

Scott D.
Clasificación:

El cliente no dejó un comentario.

DONALD P.
Clasificación:

El cliente no dejó un comentario.

Andrei M.
Clasificación:

El cliente no dejó un comentario.

Andrei M.
Clasificación:

El cliente no dejó un comentario.

Gary N.
Clasificación:

The young man that I had to return my truck was rude, arrogant and dictatorial. He refused to go over the truck upon the return with me, he initially upon addressing him told me he was busy and that I had to wait. He said he was new and was doing what he was told to do. I had to go back to him before he took the truck and ask what the mialage was. He showed disgust and finally told me. I do not work for UHaul, I was not rude, I was trying to protect my interest in asking to go over the truck with this boy. If he is still employed there and I need UHaul again, I will refuse to deal with him and ask for a you g man names Jason to wait on me. Jason was the best representative for UHaul. He knows what customer service is. I am very disgusted with how I was treated. You need to pick better emplyees!!!

John B.
Clasificación:

Quick and easy pickup process, clean vehicle and simple drop-off. Would definitely use again!

Philip K.
Clasificación:

El cliente no dejó un comentario.

Pattilynn D.
Clasificación:

El cliente no dejó un comentario.

Paul B.
Clasificación:

El cliente no dejó un comentario.

Michael M.
Clasificación:

In this time of COVID, these vans should be extra clean and sanitized...

Gerald H. | Overall Experience |
Clasificación:

Elevator needs to be replaced. We do not get paid to advertise Uhall we are not an advertising agency.

Joseph W. | Overall Experience |
Clasificación:

The room I rented was the last one. It had a cut out in it. No big deal. It was indoors and my furniture stayed nice and dry. Well lit. Easy access. Thank you for the last minute hook up.

JANE R.
Clasificación:

El cliente no dejó un comentario.

ramona F.
Clasificación:

El cliente no dejó un comentario.

James C.
Clasificación:

El cliente no dejó un comentario.

Christopher P.
Clasificación:

Everything and everyone was great!

Dillan H.
Clasificación:

The box truck seems like it might be due for a maintenance checkup. Seemed to jerk back and forth while driving and when the truck was empty was slow to brake. Possibly examine these areas to increase customers comfort and satisfaction driving the vehicles. Took some time on my drive home in my own vehicle to adjust back from the jerking back and forth movement this vehicle was doing.

dilia a. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Earl d. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

lindsay n. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

philip d. | First Impressions |
Clasificación:

Very helpful counter guy. I wish the outside lanes were marked - had to drive around a bit and search for the right row of units.

Charles T. | Overall Experience |
Clasificación:

I had a storage for about a year and a half it was on the second floor. There was always an issue with the elevator,this is a storage facility the elevator is necessary. I guess next time only take a storage on the 1st floor

Daryn R. | Online Move In |
Clasificación:

The unit was WAY smaller than the CS rep said it was. I was told it could fit a 4 Room house inside it, it was a closet. When i got to the unit there had been clear damage to the front door. The handle was completely rusted and i was (and still am) unable to access the unit. There was also a giant dead Hawk lying right next to the unit. When i called to find an alternative unit nothing was available. I had to find storage with another company. I will be cancelling this reservation and expect a refund for the first months fees as i have been unable to access the unit entirely.

Karen M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Michael C. | First Impressions |
Clasificación:

I would, without hesitation recommended this facility to anyone looking for storage. The staff was extremely accommodating, professional, and cordial. In my case they went above and beyond, and I’m very grateful.

Roy C. | Overall Experience |
Clasificación:

Moving is never easy, but you guys take the edge off of it. The fees for moving helpers do seem a little high. Keep up the good work.

Randall C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

chesley c. | Overall Experience |
Clasificación:

Only one person in the office with a huge spaced out line, then he had to go outside and help someone - waited over 30 minutes to let them know I no longer needed my rental space.

Meg G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Donna S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

clara a. | First Impressions |
Clasificación:

My only problem was the double reservation on a storage unit. I reserved over the phone and someone else reserved as well. Therefore, there wasn’t a unit that I expected.

James D. | Overall Experience |
Clasificación:

Thomas and the Crew Are Amazing! 5 Stars! All who work there are very helpful!

frank r. | Overall Experience |
Clasificación:

Everything went well in the years I used your facilities .I Will recommended it to anyone Thank you.

Lynn W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Julie M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JUSTIN P. | Overall Experience |
Clasificación:

The property was very easy to get into and out of the staff was really awesome even though they seem to be experiencing a shortage of staff for several months. There was a leak in our storage unit which did not damage any of our property so I did not report it or claim any insurance

Debra t. | Overall Experience |
Clasificación:

Very safe and sanitized truck..pleased with customer service and happy to be a repeat customer.

jessica m. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jessica M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Debra S. | Overall Experience |
Clasificación:

.

Mark F. | First Impressions |
Clasificación:

Great peeps 100 percent plus

andrews s. | First Impressions |
Clasificación:

Thomas Ferreira was very professional. I had a great experience with uhaul.

michael s. | Overall Experience |
Clasificación:

We were storing our living room furniture due to an emergency eldercare issue. Just back home. Acid test "no musty smell or other odors" Sight is very clean. Staff helpful. VG security, easy to use

kyndal m. | First Impressions |
Clasificación:

The service we received at Uhaul was excellent. The person who helped us was very attentive and gave us service that exceeded my expectations.

elaina k. | First Impressions |
Clasificación:

Your employee Darren gray was very helpfull went over everything I need to use you facility and walked me through the 3units to explain size that I needed . Thank you

susan f. | Overall Experience |
Clasificación:

The location and easy access made it very convent...

Linda P. | Overall Experience |
Clasificación:

x

Stephen S. | Overall Experience |
Clasificación:

General Manager was fantastic! Thank you for the great service.

JOHN V. | Overall Experience |
Clasificación:

Karen Roderick and staff are an asset to your company!

Curtis L. | First Impressions |
Clasificación:

Before going to u haul I checked rating and I saw that a lot of customers had a good experience with Karen so I had to see and she was excellent very professional at her job another satisfied customer

Dennis H. | Overall Experience |
Clasificación:

Friendly staff

David D. | First Impressions |
Clasificación:

Awesome customer service

Ana T. | First Impressions |
Clasificación:

The staff was extremely helpful and really friendly.

jeffrey b. | Overall Experience |
Clasificación:

Monthly fee increased, and with increase came limitation and cessation of 24/7 access. Why I pay more $ for less service?Next,tech is severely dated and many errors occur, and u r billed 4 these error

anne a. | Overall Experience |
Clasificación:

No comment

LEWIS H. | Overall Experience |
Clasificación:

Convenient

Eloise S. | Overall Experience |
Clasificación:

The staff at that location are very pleasant and very helpful. Easy to work with... Quick problem solving.. Really really great customer service..

JOHN V. | First Impressions |
Clasificación:

Karen in Hyannis is a true asset to your company!!!

Brooke T. | Overall Experience |
Clasificación:

My experience was difficult, frustrating, not efficient and extremely disappointing. I will never do business here again nor would I recommend to anyone I know.

Priscilla S. | Overall Experience |
Clasificación:

All the staff has been helpful, responsive and professional. And kind. It was a pleasure using your facility, and I would use it again because of the staff.

Pat S. | Overall Experience |
Clasificación:

Everyone there was very friendly and helpful

isabella h. | Overall Experience |
Clasificación:

The only thing we did not enjoy was that the price of our unit rose about 5 times in 2 years. It would have been better for us if the price stayed the same.

leah k. | First Impressions |
Clasificación:

trouble with lock on storage unit. Staff helped immediately. Great, knowledgeable, patient, friendly staff. A major bonus!! would like higher ceilings in units so one can fit more.

fred m. | Overall Experience |
Clasificación:

Excellent

krista s. | First Impressions |
Clasificación:

Karen is wonderful, very helpful & caring!

claudiA F. | First Impressions |
Clasificación:

They want to much information to rent a unit.. more information then opening a bank acount

valerie s. | Overall Experience |
Clasificación:

I wish that the truck had been available in Hyannis (26 foot). We were told the day before by someone/somewhere from UHAUL that truck would be available from East Wareham. This was an inconvenience.

John F. | Overall Experience |
Clasificación:

U Haul was awesome helping us move furniture and artwork from Geneva Illinois to Martha's Vineyard, MA. The U-Box concept was the most financially viable option.

Marc J. | Overall Experience |
Clasificación:

The employees at the Hyannis location were awesome too couldn’t believe how family like they were too me I’m sad I have to leave but they will come back in a heartbeat because of there friendliness.

chris d. | First Impressions |
Clasificación:

The crew couldn't have been nicer. My appalling memory made it necessary for them to answer the same questions several times, which they did graciously. They also gave me a deal without my asking.

mary b. | First Impressions |
Clasificación:

I had bryan at hyannis mass store help me and he was very professional and knowledgeable with any and every question i had. He made my experience at Uhaul hyannis very pleasant.

joe d. | Overall Experience |
Clasificación:

The staff and facility was outstanding. Thank you

Staci E. | First Impressions |
Clasificación:

Everyone was very helpful and informative.

john f. | Overall Experience |
Clasificación:

The staff was always friendly and helpful. Will definitely store again if in need of storage.

alison k. | Overall Experience |
Clasificación:

Brian was great & helpful, who I dealt with on a regular basis. Had an awful problem w/rodents & damage to quite a bit of my storage. Just about every carton & box was chewed open & rat droppings we

Ramose T. | Overall Experience |
Clasificación:

Great.

KENNETH S. | Reservation |
Clasificación:

Good customer service. By gentleman checking me in.

krista s. | Overall Experience |
Clasificación:

Thank you, I’ve been a customer on & off for many years & it’s always a great experience! Staff is terrific! -Krista Shamon

andrew g. | Overall Experience |
Clasificación:

Staff was always helpful and access and security was top notch

Tom K. | Reservation |
Clasificación:

We were very pleased with the service at Augusta,ME U-Haul. People were very courteous and efficient. They even found a closer drop off point in S Yarmouth,MA for usGreat people in Augusta, ME U-Haul!

COREY M. | Overall Experience |
Clasificación:

Very friendly and helpful staff.

ANNELIESE C. | Overall Experience |
Clasificación:

Michael V. is the best employee you have, he is very polite and professional.

andrew b. | Overall Experience |
Clasificación:

You guys rock! You all were very helpful, polite and professional!

CATHERINE M. | Reservation |
Clasificación:

The service from the call center was excellent and I had to call twice for my own reasons and each time the representative was excellent as was my check in service at the Hyannis MA store.

OLGA H. | Overall Experience |
Clasificación:

Brian, in Hyannis, who I dealt with multiple times through a long moving process, is outstanding, one of the best in the best in the business-knowledgeable, friendly, and gets things done.

Morgan W. | Overall Experience |
Clasificación:

Very helpful, made completing our move a breeze.

daniel d. | Overall Experience |
Clasificación:

Friendly Professional Honest I will recommend 100% to everyone!!!

luanne r. | Overall Experience |
Clasificación:

Awesome staff!!!!!

peter s. | Overall Experience |
Clasificación:

Every thing was great except for all the seagulls making a mess on my camper.

warren w. | Overall Experience |
Clasificación:

very helpful and organized. I would not hesitate to use the same facility in the future if needed. would recommend it to someone else without a second thought.

Emmaline V. | Overall Experience |
Clasificación:

I actually moved out of the unit in 7/7/2018, so I’m not sure why I received emails saying I owe money when they told me I wouldn’t be charged. As long as it’s closed now and I don’t owe anything

Sheryl R. | Overall Experience |
Clasificación:

Very helpful. For a first time user, I wish I'd been handled the same way when I made my reservation. Folks at the departure location in Minnesota and the arrival location in Hyannis, Ma were GREAT!

Brianna N. | Reservation |
Clasificación:

Very helpful and efficient.

Phyllis M. | Reservation |
Clasificación:

Staff was very kind and accommodating throughout the reservation process.

hilary h. | Overall Experience |
Clasificación:

Very nice staff Very helpful Will use again if necessary H hickok

Janee W. | Overall Experience |
Clasificación:

Staff was always friendly and knowledgeable. Location is convenient. The store has plenty of supplies.

david w. | Overall Experience |
Clasificación:

Very friendly and competent staff. Excellent security system. Thank you very much!

Barbara B. | Overall Experience |
Clasificación:

Very accommodating

DOUG S. | Overall Experience |
Clasificación:

I rented an outside parking spot for my cargo trailer and camper for over 2 years. The lot was redone last year and looks great. Tom the manager has really improved the service.

JOELL O. | Overall Experience |
Clasificación:

It was a convennient place. The concrete going out of the big garage door needs to be leveled.

Rachel D. | Overall Experience |
Clasificación:

Staff not familiar with UBOX process, it was an issue every time we picked up a new box. And our boxes were not on site the day we arranged 2 pick up. Result - 2 days lost wages. NOT a good experience

Crystal P. | Overall Experience |
Clasificación:

I called another place for storage and they were very rude, I called your facility and the lady that answered the phone helped me every way she could. I am very pleased with everything she did for me.

Michele M. | Overall Experience |
Clasificación:

A pleasure to do business with!

Greg C. | Overall Experience |
Clasificación:

I called the 1-800 number and asked for RV parking. I was told that there wasn’t any available. I drove to the store and spoke with the great people at the store. She said there was RV storage.

KAREN G. | Overall Experience |
Clasificación:

A great expe!rience

debbie N. | Overall Experience |
Clasificación:

Great service ,great staff

Jacqueline S. | Overall Experience |
Clasificación:

I would definitely rent a storage unit again from UHaul

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