Customer Reviews for U-Haul Moving & Storage of Hyannis

4,688 reviews

594 Bearses Way   Hyannis, MA 02601
(Exit 6 Off Rt 6)

(508) 771-9767

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(508) 771-9767

594 Bearses Way
Hyannis, MA 02601
(Exit 6 Off Rt 6)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Paul A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff P. 
Clasificación:
3.0

Understaffed.

MARK S. 
Clasificación:
5.0

Tom was outstanding. He was what all bosses should be, engaged and insightful. Wonderful experience!

Gregory S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darice R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirsten N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary M. 
Clasificación:
5.0

Parking for customers is confusing.

Stephen S. 
Clasificación:
3.0

Read my comments and figure it out.

tony L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ruben H. 
Clasificación:
3.0

Returning trailer was difficult…. Followed signs for equipment return. Wasn't a good spot to drop off trailer. Trailer drop-off should be pull through and better marked.

Aladdin E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Todd R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Olivia A. 
Clasificación:
5.0

Service was (and is) without question, great!

Cameron G. 
Clasificación:
1.0

Sucked to expensive

steven l.  |  Overall Experience 
Clasificación:
5.0

Friendly staff, pleasant experience quick service.

George S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan H. 
Clasificación:
5.0

Faster checkin process

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

kena s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alisson G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradford M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
3.0

I have rented twice in the last two months and both times I received a dirty van. Dog hair all over the front seats for both rentals. For the first rental in July when I got home and open the back of the 10' box truck it seems as if the previous user used it to transport a dead body .it was so stinky, I had to leave it open for a while and use air freshener to cut down the smell

Nickel B. 
Clasificación:
5.0

Great crew, nice, great place, good job.

Chris H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter B. 
Clasificación:
4.0

El cliente no dejó un comentario.

AARON R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAVI B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gjorgji K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Denise D. 
Clasificación:
5.0

The app didn't allow me to upload photos.

Charles H. 
Clasificación:
1.0

Communication from the facility and a way to contact the facility would be a good first step. We dropped off the car for a hitch installation and were told that it would be completed in just over an hour and we would be called when it was. Five hours later we tried to contact the facility to get an update. Everytime we called the local number we were automatically transferred to the national number. The customer service rep at the national number was not able to tell us anything but said she would contact the facility and ask them to call us right away. Crickets. We tried the “Chat Now” button on the website and three times the customer service rep couldn't help us but said they would contact the local UHaul facility to call us. Crickets. Finally a customer rep gave me the manager's email address but no one responded to our email. 24 hours later, we just drove to the facility and picked up our car. The work had been completed hours ago. I really don't think I have ever experienced such horrendous customer service. Would NEVER EVER use them again.

Elizabeth H. 
Clasificación:
4.0

Keep your employees off their phones while working. I'm not trying to stand there while dude finishes his tik tok post.

Daniel C. 
Clasificación:
5.0

Excellent customer service No waiting time Easy in easy out

Michael H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald Y. 
Clasificación:
4.0

The check out/in guy was professional, but could be a little more friendly when he is dealing with the public!

James H. 
Clasificación:
5.0

Very spacious and helpful staff

kevin H. 
Clasificación:
4.0

Staff at Hyannis ma location is great

Patrick C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES GOODSON N. 
Clasificación:
1.0

I had reserved a 20' truck a month prior for Dennis, ma. The day before I received a call that the pick up location was Pocasset Ma, roughly 50 miles away. That was clearly not going to work so they found me a smaller truck in Hyannis, which was about 9 miles away. When I picked up the truck I was told I wasn't paying for mileage since it was a one way rental. Also, the gas was marked at 1/2 but was slightly below. When I returned the truck with gas with exact same amount as I found it, I was charged 13 plus mileage overage of 17 miles. This is unacceptable.

James R. 
Clasificación:
4.0

El cliente no dejó un comentario.

MANUEL M. 
Clasificación:
4.0

Jacob Lefrancois was very polite and made returning the uhaul a breeze.

brooke S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephen T. 
Clasificación:
1.0

4 people work there. No one answers the phone . I left a few never used boxes in the truck. And they charged me 25.00 cleaning fee They employees there all have scowls on their faces and act like you're the bigggest pain in the world Never again. Too many other companies that are happy to have my business

Andrew C. 
Clasificación:
4.0

Your Staff is efficient and happy. Love them lots.

Charles R. 
Clasificación:
5.0

El cliente no dejó un comentario.

T H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobby S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
3.0

On line reservation was complicated. Had to go online to pick up and drop off. Staff on site was not very helpful. Called several times to confirm. Sometimes yes sometimes no. Worse logistics ever. The wipers were horrendous. Couldn't see a thing. Thankfully only had a little rain. The truck had so many dents it could have been in the demolition derby. Worst was no accident! In August!

Denise D. 
Clasificación:
5.0

Everything was excellent.

Bobby S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
4.0

My only complaint is that it was a bit expensive given the very small outdoor space I rented but otherwise I am satisfied.

James F.  |  Overall Experience 
Clasificación:
4.0

I expected an additional savings of $11, for bringing the truck back with more than a quarter of a tank of gas.

Ellen O. 
Clasificación:
5.0

The only confusing thing was that I received a text that there was a CHANGE to my order the day prior. I had to call and wait on hold and it turns out that I received the text when it was officially booked?

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ethan H. 
Clasificación:
5.0

Have a waiting area or at least a chair to sit in if you choose to wait for the work being done

Peter M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alex K. 
Clasificación:
5.0

Very helpful experience. Just maintain your standards. Thank you, Jim and Sharon

James F. 
Clasificación:
3.0

I had selected the mobile pick up “ talk to no one “ option but I had to go inside and re-do what I had done online… drop off was super easy though…

Guillaume R. 
Clasificación:
1.0

Really difficult mobile check-in (I'm a programmer for a software tech company and couldn't figure it out). Had to wait until the store opened to get helped. Customer Service was non-existent. The clerk gave me the wrong truck. Called me 30 minutes later asking me to come back in to exchange the truck. It was a nightmare. Will not be returning.

SEAMUS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise D. 
Clasificación:
5.0

Quick drop off, no waiting around. - Xavier Budhoo

Xavier B. 
Clasificación:
2.0

When I arrived, my storage unit was not available The person I dealt with orfered me a smaller unit and did not offer any other solution Very cold person and had no other alternative I traveled about 150 miles and had no choice Why did the telephone operator give me a storage when it wasn't available? I had a confirmation number but what good was that? What are you going to do about this situation? I'm

RAYMOND S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wscley V. 
Clasificación:
5.0

They need more help

Paul S. 
Clasificación:
4.0

Get the location and equipment I reserved

Janet S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary S. 
Clasificación:
5.0

Can u send the copy of the receipt again?

Gideon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

bob R. 
Clasificación:
3.0

Our vehicle breakdown in an area not easily accessible to internet support. Telephone was our only best option. Uhaul roadside assistance should be available to take emergency calls within minutes of placement. Roadside support for one way journeys is critical to stranded vehicles.

THOMAS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard P. 
Clasificación:
3.0

I had to upgrade because the truck they said would fit all my things was way too small then they insisted that my things would fit in the storage comparable with the truck I got and lo and behold it did not I had to find somewhere else to put some of my things because they didn’t have another unit available that was bigger even though I said that was probably not big enough and asked for something bigger but they insisted that it would be big enough

Jill P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
1.0

checking in by phone for the first time was a major pain in the neck. After providing you with a valid driver's license and credit card requiring a reference seems a bit over the top. Whoever was monitoring your check-in process and told me to take my hat off so that I could take a picture of myself again upset the apple cart because I couldn't back up in the app I didn't know how to do it so I had to go in anywhere which I didn't mind doing the first place and I think you should encourage customers just to go in and check in I think that app is like a waste of time. Maybe don't tell people to take their hat off when it's raining so they can take a take a picture of themselves.

Richard K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grant C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

jennifer S. 
Clasificación:
5.0

I needed a small10 foot local Uhaul rental for less then a day. Scheduled the rental online and arrived at 9AM.. I was out of there by 9:10. The truck was clean and comfortable. It ran fine and was easy to handle. Dropped it off early the same day and I didn't even have to step into the office. They emailed my receipt. It was a pleasant experience all in all.

Stephen Y. 
Clasificación:
5.0

All was perfect. Completed on time and done as planned. Fair price.

russell K. 
Clasificación:
3.0

Staff is helpful but far from friendly. Garbage always present behind the gate. Once saw staff driving inappropriately (insanely fast and squealing tires) with uhaul vehicle on the property.

sandra p.  |  Overall Experience 
Clasificación:
4.0

One problem, I was told you are to get out, nice of them to be blunt after 8 years of never missing a payment

TIMOTHY-24 O.  |  Overall Experience 
Clasificación:
3.0

Customer service in the building

Ervin E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald T. 
Clasificación:
5.0

I was very pleased with the service I received on 7/22/21 I was late getting there my a few minutes & I told the man that came to the locked door at 7:03pm that I really needed to have the truck I rented tonight I was loading it up to empty my boxes the next day before I had to go to work & he let me in & took care of me.

Theresa F. 
Clasificación:
5.0

also very friendly and helpful personnel! It was a good experience from start to finish.

charles C. 
Clasificación:
4.0

Equipment performed as expected

STEVEN K. 
Clasificación:
2.0

You should stand by your quoted prices!

BARBARA F. 
Clasificación:
5.0

One guy was very good, the other was sitting behind a desk, eating a snack. I said I was sorry to bother him during his lunch break. He said he wasn't on break and told me to see the other guy! That guy was doing all the work and did it well. I would go back because of him. Had I not dealt with him, I would NOT recommend this facility. The working guy made the return super easy! Didn't get his name, tall with neat beard.

Brian H. 
Clasificación:
4.0

Everything was very good except the extreme delay in confirming availability of a 15' Truck. I had to wait until 24 hours before scheduled pick up date to receive confirmation that was available. Very difficult when trying to make moving plans.

james E. 
Clasificación:
3.0

The UHaul drop-off website was not locating us, so we were unable to actually go through the process. This is not this location's fault, but I would like UHaul to know that.

Madeline B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
1.0

Trailer I rented had tire straps falling apart, the rear safety chain was worn to about 1/16" thick, and the lights in the rear passenger side stopped working 2 miles from the store. I called the store back and waited on hold for 25 minutes just for the location to close with out answering. I needed the trailer the next day and Noone else in the area had one available so I rewired it using my own tools and parts in my driveway that night. Hope you enjoy the free labor and parts. Salesman that rented it to me was awesome. Everything after that was a nightmare.

Zachary G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernie M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN S.  |  Overall Experience 
Clasificación:
5.0

Everything and everyone were great... Thomas was exceptional helpful.

Sharon and Howard B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John M.  |  Online Move In 
Clasificación:
5.0

Everything was excellent. Especially staff. One suggestion would be to show the numbers at the end of the row. (You might be doing that? It looked like fresh paint and you might be updating everything...) Great place- would recommend!!!

Marilyn N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucas F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMMY D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

eleanora h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dianne W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chloe S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond A.  |  Overall Experience 
Clasificación:
5.0

they told me of fetors that the people on the phone did not tell me about

Raymond A.  |  First Impressions 
Clasificación:
5.0

Staff did all they could to accommodate needs besides the shortage of available units during the pandemic. Appreciate the security of the facility for outside storage. Just wish there was a refund policy for paying and then finding a place to live a week later!

virginia g.  |  Overall Experience 
Clasificación:
5.0

Thomas and his team are all very helpful and accommodating. Moves are stressful and I had some challenges with the moving truck itself. The staff were all very helpful and went out of their way to help me find a storage solution while I await truck repairs. I was expecting to have the situation to be a conflict but I was pleasantly surprised with how willing Thomas was to helping solve the situation with the needed truck repairs. I would while heatedly recommend this U-haul store to anyone considering truck rentals, supplies or storage. Thanks again to Thomas and his helpful and informed crew.

David M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

fred m.  |  First Impressions 
Clasificación:
5.0

Thank you Uhaul of Hyannis MA

LEE CHARLES P.  |  Overall Experience 
Clasificación:
1.0

While in location office the staff member behind the computer working with me was beyond rude and disrespectful. If I was not in an emergency due to losing my home because of a fire I would have gone elsewhere

Dorothy H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John D.  |  Overall Experience 
Clasificación:
5.0

I appreciate the service as well as the convenience of the facility, the ease of entering and exiting was really helpful.

Robert W.  |  Overall Experience 
Clasificación:
5.0

Devin was awesome...he was clear and concise in explaining ALL the details...very friendly yet very professional

LORRAINE K.  |  First Impressions 
Clasificación:
3.0

We have rented from U-Haul for many years in the past (15+ years). This time was difficult due to availability (not U-Haul's fault). However, I want to point out the description for what fits in a 5 x 10 x 8 outside storage is definitely inaccurate and I caution others. The description lists items that will fit but leave out there is no room for anything else! (Boxes, personal items, fans, etc.) Trying to find a larger unit and check daily but so limited during this pandemic! Would still recommend this facility.

virginia g.  |  First Impressions 
Clasificación:
5.0

The best! Efficient, professional, great communication, great units, easy process.

Sandra N.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

luigi c.  |  Overall Experience 
Clasificación:
1.0

The CSR who assisted us had a poor customer disposition. Attitude was HORRIBLE! Wouldn't recommend Hyannis location unfortunately.

Marshall L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren S.  |  Overall Experience 
Clasificación:
5.0

staff was very sweet and helpful....much appreciated during this stressful time

paula l.  |  First Impressions 
Clasificación:
4.0

Access gate has been broken for months !

Stephen M.  |  Overall Experience 
Clasificación:
5.0

Very happy the way I was treated, good customer service.

Sharon and Howard B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LAUREN B.  |  Overall Experience 
Clasificación:
5.0

Everyone was very friendly and helpful

Pamela J.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

brianna o.  |  Overall Experience 
Clasificación:
4.0

Did not have a first-floor unit available for storage as I was told previously. what I showed up at the facility they had a hard time finding a room for me to use get it ended up being call the second floor which is very inconvenient for the going up the stairs because I was moving by myself.the whole plan was just to back up the truck into the unit and unload but that wasn't the case.. the staff laid it on the computer. But I think they oversold. So I ended up with the unit smaller that originally planned as well as on the second floor. Made for a very long day.

JOHN B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey G.  |  Overall Experience 
Clasificación:
3.0

Elevator needs to be replaced. We do not get paid to advertise Uhall we are not an advertising agency.

Gerald H.  |  Overall Experience 
Clasificación:
5.0

The room I rented was the last one. It had a cut out in it. No big deal. It was indoors and my furniture stayed nice and dry. Well lit. Easy access. Thank you for the last minute hook up.

Joseph W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

dilia a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Earl d.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

lindsay n.  |  First Impressions 
Clasificación:
4.0

Very helpful counter guy. I wish the outside lanes were marked - had to drive around a bit and search for the right row of units.

philip d.  |  First Impressions 
Clasificación:
1.0

The unit was WAY smaller than the CS rep said it was. I was told it could fit a 4 Room house inside it, it was a closet. When i got to the unit there had been clear damage to the front door. The handle was completely rusted and i was (and still am) unable to access the unit. There was also a giant dead Hawk lying right next to the unit. When i called to find an alternative unit nothing was available. I had to find storage with another company. I will be cancelling this reservation and expect a refund for the first months fees as i have been unable to access the unit entirely.

Daryn R.  |  Online Move In 
Clasificación:
5.0

I would, without hesitation recommended this facility to anyone looking for storage. The staff was extremely accommodating, professional, and cordial. In my case they went above and beyond, and I'm very grateful.

Michael C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Meg G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynn W.  |  First Impressions 
Clasificación:
5.0

The service we received at Uhaul was excellent. The person who helped us was very attentive and gave us service that exceeded my expectations.

kyndal m.  |  First Impressions 
Clasificación:
5.0

Your employee Darren gray was very helpfull went over everything I need to use you facility and walked me through the 3units to explain size that I needed . Gracias

elaina k.  |  First Impressions 
Clasificación:
5.0

Before going to u haul I checked rating and I saw that a lot of customers had a good experience with Karen so I had to see and she was excellent very professional at her job another satisfied customer

Curtis L.  |  First Impressions 
Clasificación:
5.0

The staff was extremely helpful and really friendly.

Ana T.  |  First Impressions 
Clasificación:
3.0

trouble with lock on storage unit. Staff helped immediately. Great, knowledgeable, patient, friendly staff. A major bonus!! would like higher ceilings in units so one can fit more.

leah k.  |  First Impressions 
Clasificación:
5.0

U Haul was awesome helping us move furniture and artwork from Geneva Illinois to Martha's Vineyard, MA. The U-Box concept was the most financially viable option.

John F.  |  Overall Experience 
Clasificación:
5.0

The crew couldn't have been nicer. My appalling memory made it necessary for them to answer the same questions several times, which they did graciously. They also gave me a deal without my asking.

chris d.  |  First Impressions 
Clasificación:
5.0

I had bryan at hyannis mass store help me and he was very professional and knowledgeable with any and every question i had. He made my experience at Uhaul hyannis very pleasant.

mary b.  |  First Impressions 
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