I love the elevator access and the big garage to offload and on load in a temperature controlled area! It is DEFINITELY worth every penny I'm paying and it's cheaper than most storage facilities in the area! The employees are awesome, polite and very helpful and informative! I will tell everyone to try UHAUL 1st before going anywhere else!
Janie W. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Howell
Testimonials From Recent Customers
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Tim was very friendly & efficient. He made my entire move in experience seamless. I was very impressed by the facility.
Erica S. | First ImpressionsThis storage facility goes above and beyond the call of duty for their customers. They are not only sympathetic their are empathetic for their customers in regards to showing genuine understanding and even care for their customers (regardless of customers' circumstances or situations that they are going through). They are willing to help and accommodate anyone who walks through their door. I definitely recommend going to the uhaul storage located in Howell, NJ. Samantha and Dawn are both awesome :)
AMY M. | Overall ExperienceShould have at the minimum 2 elevators to access the floors. One and when it's busy is total insanity. Much time is wasted!
maureen r. | Overall ExperienceVery pleasant 1st experience, accommodating & polite!
Jeff K. | First ImpressionsSamantha and the Manager Dawn were SO helpful and informative, and they made the process to secure a storage unit go so easy for us! The value we are getting compared to another storage business we were using is just incredible and we love how safe and secure the building is! We HIGHLY recommend UHaul!
Robert S. | First ImpressionsVery friendly and knowledgeable Made you feel very comfortable
John S. | First ImpressionsManager Dawn was great!
Lina N. | Overall ExperienceThis was a bad enough experience that I will never use Uhaul again. Poor communication, poor customer service/experience. Bad communication, in particular from the NJ office. The FL office was good. Corporate was ok.
Bryan V.great service
George T.This was the best moving experience I have ever had and I have moved many times in my 60 years of living. Customer service was excellent but who really gets the best ratings from me are the drivers, in New Jersey there was a driver and her name is Liz and she went above and beyond, she was very patient, explained everything in detail, she helped put my mind at ease knowing that my two containers would make it safely to Sarasota Florida and then ship to my location in Longboat Key, Florida….the driver that delivered from Sarasota to longboat key was also amazing and patient, kind, on time, courteous,… 1000 stars all the way for U-Haul U-Box and I have recommended your services to so many people already. I have a business and packing up home owners and working with realtors on a regular basis and I have recommended your service and will continue to recommend your service in the future. The name of my company is called DONT STRESS YOUR MESS.. ORGANIZIT and I am their first connection to helping their move successful and I will be recommend that we use U Haul, U-Box every time!!!! I am so grateful, Thank you for a pleasant experience. Tonianne Coppa-Neri
TONIANNE N.Excellent experience and representatives, thank you!
Erin M.Worked out great, thanks!
Joshua S.I went from renting indoor storage units for a temporary period of time to emptying them into Uboxes for transport. I was able to empty one Ubox and schedule the other for transport. Once again, the transition was seamless as Dawn Ward runs an outstanding moving and storage facility.
Tammy F.Local Company tried to charge me for several months of storage while my box was in transit from our house to the West Coast.
Kurt H.As a hands on person communications is extremely important to me. By that I mean direct verbal. I realize that in today's world the internet has taken over when it comes to communications, but not all of us have neither the time or desire to master all of the skills necessary to successfully get things done in this manner. Direct phone
charles H.Very helpful
Keith C. | First ImpressionsNon at this time
Sean R. | First ImpressionsBest storage facility I have ever been in. Felt like my items were very in a very clean and safe place.
glen m. | Overall ExperienceI never thought using a storage facility would be such a pleasant experience!!! HIGHLY RECOMMENDED!
Frank M. | Overall ExperienceGreat, clean and technology savvy facility!
Jeffrey J. | Online Move InThe woman I forget her name was so helpful and informative. She was there on the morning of March 23.
William K. | First ImpressionsI was happy with the service I received. Tammie, who delivered and picked up the U-Boxes was very friendly and accommodating. Great customer service!!!! Thanks Tammie.
Joseph G.Super neat, clean, and innovative facility. Would definitely recommend.
Isaiah B. | First ImpressionsExcellent service from start in New Jersey to finish In Florida. UHaul kept in touch in a timely manner letting us know about the pick up and delivery and pick up of the POD Would highly recommend your service
Judith E.Dawn was very helpful. facility was very clean and convenient. Price was 1/3 what I was paying currently.
Christine R. | First ImpressionsDawn was amazing to work with!
Salawa S. | Overall ExperienceDawn is very helpful and great! It's a very nice and clean building
NICOLE K. | Overall ExperienceDawn went above and beyond in helping me while I was getting the unit last minute. She was very accommodating and efficient.
Maureen D. | Overall Experienceso far so good
Robert R. | First ImpressionsThe only complaint I have was that I had to pay for an additional storage month when I requested the units to be shipped before the monthly due date came. I felt I was penalized because the pods couldn't be delivered quickly.
Sharon M.In the New Jersey and Florida locations where I moved to, the staff has been unbelievably Competent, friendly, And helpful I could not have made a better choice. Dawn the manager at your New Jersey in Howell NJ , and Annmarie and Sherry at your Coconut Creek Florida location are Superior employees. I would not hesitate to recommend anybody to U-Haul especially to the staff at both of these places. My move Was a great experience for me. I appreciate everything you've done for me Sincerely, Bernie Rosenblatt
BERNEY R.You guys are the best!!!
Laura V.It’s a nice and clean facility
Emmanuel A. | First ImpressionsDawn is amazing. This is my first time getting a storage unit. She was very friendly and informative.
Vad Z. | First ImpressionsGreat.
Janet D. | Overall ExperienceBest service I’ve ever received. Keep it up
Michael F. | First ImpressionsDawn was very helpful and friendly. She showed me the facility's access security and how to sign in when I enter. She even walked me to my unit and ensured everything was in order.
John N. | First ImpressionsService was great and i would use it again. The box being late by a day was not a problem for me this time.
Esteban P.All of our wooden furniture was damaged. Including an antique end table.
Keith K.Extremely disappointed and dissatisfied with my uhaul experience yesterday. When we got to the uhaul in howell on rt 9 north, the movers went to place my belongings into the elevator and the elevator stopped working. The woman at the desk had no idea how to fix it and was very rude when we asked her what the alternative was since there was no other elevator. She said to "take the stairs" to the movers who had to move multiple heavy items to the THIRD FLOOR which was completely unacceptable. Because there was no one available to fix the elevator, I then had to scramble to find another storage facility and it cost me even more money because that extra wasted time had delayed the time for the movers. They made no accommodations for me whatsoever and were unprofessional in how they handled this matter.
Nicole R. | Overall ExperienceI would like to thank Down again for Being so nice and kind, she is great!!!! The store is beautiful clean and organized. Also I love the security in the building. I highly recommend U-haul to anyone in need.
Andreia M. | First ImpressionsThe U Haul team was great with my reservation and storage. The facility was always clean, and hours and location are very convenient. One of the top U haul facilities around. I will recommend this location to others in the future. well done team!
Tinamarie M. | Overall ExperienceAmazing service and made my move so easy! Love U Haul!!!
Fun L. | Overall ExperienceGreat experience!
Leslie H.Very pleasant experience, delivery driver was awesome!!! She was so helpful!!!
Noelle C.Very convenient and everyone is very helpful and informative
Jametta J. | First ImpressionsN
keith a. | First ImpressionsI had a great experience with the storage worker Dawn and renting a U-Haul truck.
Robert O. | First ImpressionsThe staff at the facility are a joy to speak with, extremely courteous, friendly and helpful at the Rt 9 in Howell , NJ location. I had already recommended a friend.
john I. | Overall ExperienceService was above and beyond what I expected. Best experience I've had using a storage facility!
Scott D. | First ImpressionsThe manager in the Howell NJ location (Dawn) was very helpful.
Mario C. | First ImpressionsConvenient experience, extremely secure, polite, friendly, and friendly staff! A+ experience!
Michael H. | Online Move InPlease instruct your reservation specialists to never cancel a delivery date on a customer. This happened and caused a lot of dissatisfaction and turmoil. The reason given was that she called regarding placement in the driveway and we missed her phone call so she cancelled it on her own and didn't even coordinate a delivery date the next day. If it wasn't for the local delivery office we could have been without delivery for days. Reservation specialists should not cancel deliveries period unless the customer requests a cancellation.
Joseph S.Very knowledgeable organized staff, very clean facility.
Angela W. | First ImpressionsIn this crazy world where it feels like nobody cares about anything really, these guys are simply excellent. Everything was perfect-timing, communication, service. So flexible, punctual, attentive, accommodating. Very impressive! Thank you.
LENNY V.In my opinion UHAUL is a good and safe place to storage our stuff.
VILMA K. | First ImpressionsWe originally put the credit card for automatic payments, so far every month we have received a notice that we are late with our payment and we have had to call to remove the late fee. Not sure why the payment is not automatically taken every month.
Belen Y. | Overall ExperienceThe experience so far has exceeded our expectations! Hoping the delivery is as smooth in North Carolina as our experience in Howell. Dawn has that facility running like a well oiled machine! Gracias
Adrienne C.Staff were incredibly nice and helpful. Building is super clean. We got the climate controlled unit on the 3rd floor and it is the perfect temperature.
Emily H. | First ImpressionsFacility was easy to navigate, and clean. What is above and beyond, is the manager, Dawn.. she handles everything with ease (or makes it look that way!), has such patience, easy to talk to, explains every detail, and is more than accommodating. She is excellent, and a huge asset to your business!
Adrienne C. | Overall ExperienceIt was great. Super clean facility, easy to access, reasonable prices. ¡Gracias!
Justin M. | Overall ExperienceWill use again when needed thanks very much.
angel f. | Overall ExperienceDiligent and helpful staff
Charles B. | First ImpressionsExcellent experience
William G. | First ImpressionsVery friendly and helpful!
George W. | First ImpressionsDawn was so helpful and friendly! The facility is so clean and temperature controlled! My husband was very weary about storing his valuables anywhere outside the house. Once Dawn explained all the security measures, he was so relieved! My only complaint is that when I called to make the reservation I specifically asked about buying my own lock and the sales person said I could bring my own. When I arrived with a newly purchased lock with extra keys made, Dawn said we had to have a round lock. Other than that, everything was great!
Sabra F. | First ImpressionsContacting by phone is very poor.
Mark M.Clean, new and modern. While the security of the facility is very strong, it is complicated and difficult to learn. Once you learn, however, it is manageable. Was disappointed to see rat traps on our floor near our unit. Is there some way to segment the facility to have house furniture in one area, and commercial and industrial in another?
Sandra R. | Overall ExperienceStaff were great; extremely helpful! Facility super clean with excellent security.
Kevin S. | Overall ExperienceVictoria was fantastic! Excellent customer service
Heather P. | First ImpressionsDawn has very professional,polite, and helpful during the move in experience.
Michael D. | First ImpressionsAlways helpful in person and on the phone.
KATHRYN H. | First ImpressionsThe only hiccup that occurred was the until I rented was already in use so I had to get another unit which was on the the other side of the bldg... I had requested a closer unit from the get go... the girl Samantha who originally was very helpful said there were no other units available and that the empty unit which was by the first one that was assigned to me was not available.. I was extremely disappointed in the way I just got a sorry huh.... the young man tried his best to help but he was not in charge so couldn't do too much
Valerie M. | First ImpressionsI had a card on file for charges and twice I was still charged a late fee. The card was correct in the system, yet I was still charged a late fee.
Sean M. | Overall ExperienceSamantha was just THE BEST. I couldn't have been put in better hands. I never experienced service ever before like she gave me. I am so so so grateful. She was just wonderful, caring, compassionate, very very professional, efficient and the the qualities that go for customer service. Thank you with all my heart, Samantha, and Dawn too.
teresa d. | First ImpressionsAll storage facilities should be as good as yours
Mary V. | Overall ExperienceDawn is extremely helpful.
JOANNE J. | Overall ExperienceDawn was great. Very helpful and friendly!
bill b. | First ImpressionsThere is a major disconnect in the system, from the sending location to national to the receiving location. Everything on the NJ end (sending) went smoothly. Once the containers were in transit is when communications and awareness fell apart. I called the 800 number several times for updates on my shipment, only to be given the run around from phone transfer to phone transfer, ultimately being told that there was no way of knowing the location of my containers until they arrived at the destination. At one point I was told they were delivered, which clearly was not true. On two occasions I was told they were in the Palm Bay facility ready to be delivered. This went on for days until final delivery, when it was the truck driver who gave me the ground truth about why they were delayed. The most alarming of all of this experience was being told by at least two phone operators, that there was no way of knowing where the containers were once they left my home. The containers arrived 4 days later than promised, which cost me a lost weekend that was planned for unloading the containers, a day away from work to unload since the weekend was past when they finally arrived, and additional airfare and car rental fees for having to reschedule my return flight after unloading at the destination. the only silver lining is that the containers arrived..and the contents were as packed, which gives credence to the "gentle ride" delivery
Michael R.U-Haul in New Jersey was good .Fort Myers U-Haul was Bad They did not delver on the correct day.And than the next day I had to call them.They did not have it together.
DAVID C.Amazing service. Amazing prices. Super secure and clean facility. How can you not go with Uhaul?? Highly recommend.
Jason B. | First ImpressionsVery nice facility. I would definitely recommend using there service.
Andrea J. | Overall ExperienceEveryone was polite and interested
James S. | First Impressionswill use again
ANAT S.The staff was awesome to work with!!
GARY R. | Overall ExperienceWe have been extremely pleased. Great facility and staff.
glen m. | First ImpressionsDawn was very helpful
Brian G. | First ImpressionsVery friendly and helpful staff.
Alfred M. | First ImpressionsI cannot say enough. Great communication. Both NJ and Fl were a pleasure to work with. Every step was on time as promised. Highly recommend!
Kris G.Some delay in delivering my items, but otherwise can't think of anything to improve on. It was a good experience and helped me finally move my stuff out of storage located in another state.
Donald N.This experience was the worst of my life. The boxes were not level at drop off so I couldn't latch them when loaded without a crowbar and hammer. The boxes did not arrive as promised. Your customer service employees were clueless. Got put on hold continually and was lied to on several occasions. You screwed up the empty carton pick ups multiple times an again I was lied too. I have several work friends who are retiring and moving I let them all know to NOT use you. You just suck.
ronald L.The whole experience was great. My box was delivered to my driveway early and was picked up when promised, all drivers called me to give updates. The staff at the facility in Florida were very nice and had my box turned and accessable on the date as promised.
Lauri B.First I must say that Dawn is the most wonderful, pleasant lady to work with. So helpful and accommodating with everything. Second, your facility is unbelievable. I went home and told my family it's like the state of the art storage facility. It was unbelievable to me. I am so happy I am using your facility. Thank you again for everything.
Geri T. | First ImpressionsSamantha was great and very helpfull .
Mark R. | Overall ExperienceVery clean safe facility. Staff exceptional.
jane g. | Overall ExperienceExcellent staff. Gentleman who rented the unit was great.
WILLIAM D. | First ImpressionsYou need a better system for payment. I spent 3 hours correcting your mistake in the bill, if it wasn't for Dawn at the Howell store I would never use your service again.
Pat K.Dawn was very nice and helpful. She was very kind in answering all my questions. Very good experience!
Lillian B. | First ImpressionsYou have a great employee! Dawn makes the experience so easy. She's patient, helpful, and always has a smile. Facility is very clean.
Adrienne C. | First ImpressionsSo far so good..........Brand new.
Michael L. | First ImpressionsDawn is so sweet and helpful! Facility is clean, secure, and easy to access. Very happy overall!
Lindsi B. | First ImpressionsIt has been a pleasure working with U-Haul in Howell NJ. Everyone is helpful and knowledgeable. I must mention Dawn Ward for her exceptional customer service. She is professional, knowledgeable, helpful and is wonderful to work with. Moving is a very stressful process. Dawn has guided me and made excellent, cost efficient recommendations to help my move go smoothly. Her recommendations have helped me tremendously. I am a happy U-Haul customer!
ARLENE B. | First ImpressionsI cannot begin to say how amazing Liz was throughout this process. Moving is so difficult…it was nice to have a person care so much about our needs. She is the perfect example of what outstanding customer service looks like.
AARON C.I was very impressed with the security and how clean the facility were.
Lloyd Q. | First ImpressionsDidn’t have the unit I booked available, so I had to use a smaller unit
keith p. | Overall ExperienceEverything went exactly as expected. An excellent alternative to driving a truck across country.
Vitaliano L.Very family with everything
betty b. | First ImpressionsThis whole experience was a hair short of a complete disaster, at no fault of the employees or customer service reps. When I booked the U-Box on U-Haul-s site, the dates I had selected were apparently pointless, as after I placed the order all of the dates were moved out half a month to a full month from the original selection dates. While a date can't be perfect on the website, I understand that, to be off that much, and to not know until after the order is placed is insane. I was no longer going to be living in the state on the date it changed my loading date to. Luckily we worked with the local U-Haul team to find a work around. They were very patient and kind, and helped where they could, but most of the disorganization was clearly a result of the overall company practices and policies, and they were therefore limited in their ability to help me. It needs to be clearer that any shipping schedule is at the mercy of whatever 3rd party you all can hire out for the job. Every day the scheduled shipping days would get changed to the next day, then on that day it would change to the next day again. I had many calls that amounted to "the shipping company hasn't come out, but it should be shipped tomorrow". Only for that to not occur. I asked countless times if there was something incorrect on my end that was causing the delays, and everything on my end was in order. Even after it was actually shipped, I scheduled a drop off/pick up time only to find out just before it was supposed to be dropped off that it wouldn't come that date. I had to emergency move across the country, and really thought this was the best way for us to do it, but wound up living out of suitcases for a month not knowing when our stuff would arrive. It felt like our lives were being held hostage. I can't stress how wonderful the customer support was given the terrible hand and policies they were dealt and had to navigate. But that can only do so much.
Caroline K.Employee was very attentive to me needs and explained the process.
Porphanj F. | First ImpressionsEverything is great about this place. From the staff to the facility - everything is awesome!
Stuart T. | First ImpressionsToo many pads
BRIAN B.Great
pat g. | First ImpressionsThe problem I have with Uhaul is the wait time on the phone. If I call the local Uhaul I kept getting a rep from all over the US. the phone would ring and ring, i was on hold for over one hour or after 45min hold the phone would disconnect. totally unacceptable and this caused my Ubox order to get missed up
Joe C.Dawn the general manager was amazing. She went out of her way to help me complete my storage after hours. I went a bit past the closing time and she accommodated me. I cant than her enough
sam a. | First ImpressionsClean, highly secure, climate-controlled storage for a good price. Also, they have plenty of units--their availability of units is much better than other places.
Muhammad M. | First ImpressionsImprove communication
Jeffrey S.Everyone and everything was great. No complaints. Thank you very very much!!
Teresa D. | Overall ExperienceGreat new and convenient facility as well as very helpful and customer focused employees
John G. | First ImpressionsThe day I had my movers move my stuff the elevator wasn't working so this meant it cost me more money as the movers had to carry my stuff down one floor. No elevator is not something you want a person to experience on the last day!
Barbara E. | Overall ExperienceStaff at site was super mega helpful.
Jose B. | First ImpressionsVery secure and clean , would absolutely return
James K. | Overall ExperienceGet more people to handle viewing an account. If someone cant handle the account they send you back into the queue and the waiting begins again. Spent over 20 minutes on hold both times. Other than that, the ubox experience was great and for us self packing was better. The boxes are small so big irregular items are difficult to pack. But the boxes are perfect sizes for fitting into small spaces or parking spots for unloading. And the uhaul place we had the uboxes delivered, the people were great and fast in deliveromg our 3 pods as we were in a hurry up situation
Vincent D.Never ordered anything but was charged like I did.
Ethan S.Great service and very accommodating.
Andrea J. | First ImpressionsFast, easy and friendly. Great experience, would recommend:)
Jillian G. | First ImpressionsThe gate in storage facility was a little hard to lock ! Otherwise very HAPPY! & staff outstanding!!
Frank M. | First ImpressionsExcellent service
Nicholas T. | Overall ExperienceIt was a little unclear how to access the building before office hours for the first time, however, the rep who was coming into the building was very helpful, explained the procedures and I was in and out in no time. The facility is excetoionally clean.
Marlene B. | Online Move InYour New Jersey driver Liz was excellent. Your Florida driver Carmon was also excellent. Its nice to see women doing this job. Kudos to both
Richard H.I Understand having a limited hours for the office however it would be nice to have a 24 hour access. Although, great facility clean, & very friendly helpful staff.
Susan D. | First ImpressionsVery professional staff
Anuhar M. | Overall ExperienceDawn was very helpful as this was a new experience for us needing a storage unit. We explained our needs and she advised us what we could do. Dawn is extremely knowledgeable.
Robert C. | First ImpressionsUnfortunately the truck driver knocked down the parking sign. The association where I live is invoicing me for the replacement of the parking sign. I need your assistance to get this paid immediately. Gracias
Anthony C.Had to change my unit size last minute but everything was taken care of with no problems at all very satisfied
Juan R. | First Impressions