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mike mCustomer Reviews for U-Haul Moving & Storage of Houghton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very quick and easy move in process. No deposit required and on lock fee were great bonuses as well!
Thomas L | First ImpressionsHad light issue and I was helped in determining it was a simple fuse issue in my end and they helped me replace the bad fuses to get everything working so I could be on my way.
William AAll the staffs are just very very kind
Shua S | Overall ExperienceGreat job
DARREL H | Overall ExperienceIn and out quickly, no problems, friendly.
Horace DTruck was not swept out, week before the trailer wasn’t swept out.
SCOTT LAlways impressed with the courtesy and helpfulness of the staff at UHaul in Atlantic Mine, MI! Thank you so much.
Heather BThe staff members are friendly and helpful!
lisa w | First ImpressionsEveryone was great! Friendly, helpful, and efficient. Thanks :)
Solona SWonderful service
bettina gNothing... my experience was at U-Haul Moving & Storage of Houghton was perfect. The staff were super friendly and extraordinarily helpful. When I arrived to pick up my trailer, they had it all cleaned off and ready to go despite it being the middle of a multi-day snowstorm. The trailer had pulled around right by the front office and the staff even hooked it up to my vehicle for me. Highly recommend this location for your UHaul needs!
Travis NThe team at U-Haul in Atlantic Mine did a great job helping me with my U-Boxes despite difficult winter weather conditions. They were happy to help and able to be flexible with my timeframes for picking up and returning the trailers. They went above and beyond to ensure the safety of the equipment and made my move as seemless as possible given the challenging conditions. Thank you!
David MDidn’t realize the box door was lock and didn’t know the combination. A slight delay being able to pack the truck until I could get through to the office for the combination.
william sVery helpful and polite! They were very accommodating!
Michael HLuke was extremely helpful!
Peggy GMy experience was the best it could be. Leanne and Jolene were wonderful to work with. They made everything so smooth.
Tom BForgot to open trailer. Filthy dieting had to spray soap and water and brush out before use and dry before use
kim SThanks guys!
Chris WThey were very helpful.
bill hAage is amazing!!! What a helpful and kind person, if it weren't for him, I would have not rented from U-haul for this trip.
Kristin KGreat service & equipment at this location. Staff very helpful and pleasant. Highly recommend!!
Cynthia Lstaff was awesome, will use again.
Robert WWe had a great experience. The staff was friendly and we were in and out quickly.
Matthew WMy only problem, was needing to pick up and drop offAafter hours. The Mobile App was having problems and wouldn't complete transaction. I had to to sit and wait 2 hours for the storefront to open. I then rushed to get everything done, so I could bring Truck back during regular hours. 4 out of 5 times I've used the Mobile App I've had issues, other than this time it's resolved itself. It was a hassle but I put up with it. after this issue I won't use it again, it cost me a great deal of time and mental stability. But the folks at this location have always been Top Notch
ERNEST CMet me at the door, unhitched and moved the trailer - all I had to do was get a receipt and drive away.
Ronald KThese guys are really organized. They make it easy to drop off a trailer.
David KStaff was very friendly and helpful.
thomas s | Overall ExperienceGreat customer service
Jon JVery friendly staffs. Probably the kindest Uhaul staffs I’ve ever worked with. Everyone was helpful and welcoming. Very positive experience and I really appreciate it
Shua S | Online Move InI continue to go out of my way to use this location. I drive 20 miles, going past 3 or 4 other Uhaul rental locations to visit this location. The main reason is the personal service I get from every employee at this location. Thank You Uhaul!
ERNEST CThis is where we have a storage unit...people here are always very nice and friendly....great service!
Carrie EGreat staff
Joseph TStaff were pleasant, fun, and helpful. It was a real pleasure to rent from this location.
James MLeAnne was outstanding with all communications with me, she was extraordinarily helpful. I have a much improved opinion of Uhaul because of this last rental experience, the phone agent who set up the rental was great, the Charlevoix service was great, and Atlantic Mine help was great!
jerry yStaff was friendly and helpful. No problems at all.
James D | Overall ExperienceCustomer service was great. Super easy to arrange and pick up/drop off times were excellent. Truck has been smoked in a lot (smell) and the rear drivers side tire had low air pressure when we picked it up.
Conner SIt was not clear if the truck came loaded with gas or not.
lorrie gIt was great. The only thing we noticed was when it was time to fill up the gas tank, the fuel gauge doesn't say which side of the truck has the gas cap like almost every car has. Might be nice to put a sticker on the dash that says it is on the passenger side. It will save somebody some hassle.
David KThe attendant was available at opening hours and had me drop off in minutes. He even unhooked the trailer and stored it by hand.
Jeffrey GWow! Quick and friendly check in/out. Makes getting a trailer so easy!!
JOHN EThis location needs better intake roadway to drop off. It is a very uneven and pot hole area. There isn’t very much room. People were nice and location is great. Just need to work on the drop off and pick up intake and outtake roadway. Would also like a discount for early return. Thank you.
Terra WTried to do the self check in for returning the trailer in the UHaul App, but the app has some bugs that need to be addressed. Took my pics of the trailer, but could not get back to that step in the app.
Robert YI don't think you have to do anything. Everyone was very friendly and helpful and had helpful information to make the experience very easy !!!
JERRY CRoll-up door was hard to open/lock. Door looks like it might be out of alignment. The door Just looked worn out, but will work for my purposes.
Gene F | Online Move InJust keep your friendly and professional manner.
Lance OThe staff is more than friendly and helpful with our move with making appropriate recommendations as to the size of the unit that we now have.
Lance O | First ImpressionsCredited me 50$. Also helped by adding moving blankets to my order.
COLLEEN HWhen dropping off the trailer we called to let them know we were going to be 5 min late. The man working there was very nice and I was very apologetic. He was very professional and waited for us to arrive. Thank you.
James CI feel the price increases will make it difficult for lower income individuals. For the space it's still comparable for larger cities but not for smaller communities.
Brian F | Overall ExperienceUsed this location many times. Always a good experience.
Kenneth FVery informative and accommodating
Gretchen V | First Impressionsfast pick up and drop off; reasonable rate. Thanks
William MThe young man at the desk was so helpful when my life and rested shot. He sprayed it with a lubricant in used pliers to open my unit for me. I could not have done it without him.
marcelaine l | Overall ExperienceEverything was great and uneventful.
Ernest JVery helpful. We had damage to the trailer lower hinge and they evaluated it quickly, and it was covered by the insurance and all good. I would suggest to all to buy the trailer insurance. I am super careful and when moving things just happen that normally would not.
JOHN EOnly room for improvement would be to grade gravel drives and improve traffic flow in front of office.
William K | Overall ExperienceStaff was very prompt, helpful, and friendly. Great experience.
Amber PGreat. Super straight forward pickup aside from the dolly. Maybe better instructions on that letting us know to go inside, we just assumed it was already in the back of the truck as we were doing pickup during non business hours
Jeremy THave the gas tank in the truck filled to full, when picked up. My truck's gas tank was only half-full and it's difficult to bring a truck back with a half-full tank.
Edwin EWhen I tried to do the return online it wouldn't work. That was frustrating.
Heather CExcellent service and staff!
Richard RThe manager and staff were so incredibly helpful and nice! I have rented a lot of Uhaul products in my life and this was easily the BEST experience I have EVER had!
James VGreat staff, friendly, quick and thorough transaction
James ANothing, everything went fine
Neil OIt shouldn’t be hard for corporate to manage the movement of vehicles to nearby locations where people need them. Luckily I only had to travel 5 miles away this time instead of 90. Still never had a good experience with this company, and to be clear this criticism is more of Uhaul as a whole than any of the singular locations.
Jace LLocation had to switch out original trailer due to flat. Obtained replacement quickly and we were on our way.
JONATHAN WQuick, easy, helpful in every way service
Chris AVery rude workers ..and had a drop off within 3 miles yet and to drive 45!!! And charged for it..very rude pick up and drop off workers!!
Heather BRenting a unit right next to the office ment vehicles were often parked in front of my unit. For the nature of what I had stored this was not an issue but I would have preferred to have better access.
ken t | Overall ExperienceThe manager there is very professional and takes this seriously and it shows. Tip top shape -everything!
renee o | First ImpressionsHad very good customer PR while I rented from them and very helpful staff!
Eric M | Overall ExperienceThank You Leiann and Crew!!! You don't know how big of a help you guy's were. Storage unit was very well kept and doors closed up tightly.
Wayne C | Overall ExperienceWe're not happy with it at all.. kept double locking us out..
paul P | Overall ExperienceDerek was great help
John J | First ImpressionsThanks
Dale L | Overall ExperienceMy biggest issue was after paying a years worth of storage they didn’t prorate the final month of use so I paid for nearly a full month of non use. There were times when snow removal plowed big mounds of snow in front of my doors making access a problem
David V | Overall ExperienceStaff was extremely polite and helpful.
Daniel C | Overall ExperienceOnly average because I been sick in the hospital and was ran over by a vehicle couldn't work to pay up to date on my bill kinda ignorant about it I'm missing lots of stuff out of my unit yes I was able to settle for 50 dollars but my dad past away left me few things it was missing but nobody seems to know we're it went or will give me answers Jesse Schutz 1-906-275-9379 feel free to call me
Jesse S | Overall ExperienceThank you so much for working with us from 9 hours away. We just needed the unit for a short time to store college dorm items Until the next move. The Atlantic Mine staff was great to work With! Thank you!!
Cheryl C | Overall ExperienceGreat experience each time I use Atlantic mine, mi. The only thing that bugs me is I paid for storage on 3/27 & moved out 4/2. I paid for the whole month, but get 0 back. Storage should b pro rated when you give notice that u r moving out …
Tiffany P | Overall ExperienceGreat.
Aaron K | First Impressionsmove-out date was a month earlier, after notification to u-haul was made.
craig p | Overall ExperienceEveryone was always friendly and helpful.
Beth B | Overall ExperienceAll of the 6 or so workers I encountered in the past year at the Atlantic Mine Uhaul were nice, competent and did their jobs well. They've done well hiring good people and keep their units well plowed out even in middle of U.P. winters.
DAVID K | Overall ExperienceThe customer service at the Atlantic Mine branch is excellent. The manager and the employees I worked with were so helpful and polite.
michael b | First ImpressionsThe staff were incredibly helpful and great to work with.
GORDON P | Overall ExperienceBill's were sent with barely any time to get them there on time. For many people who receive social security the majority do not get paid on the 3rd of each month, as a result of this I was charged several late fees.
Mary J | Overall ExperienceGreat job Great people
DARREL H | Overall ExperienceGreat job
DARREL H | Overall ExperienceExcellent moving experience Thank you sooo much for all of your patience & assistance 😁
Tiffany P | First ImpressionsAll the staff were extremely helpful
THOMAS A | First ImpressionsMoving in and of itself can be stressful and sometimes a frustrating experience. In many instances we are in a hurry as we only have a small window of time to bring or retrieve items from the storage unit. Unfortunately, on more than half of my trips to the facility, I had to ask the employee to move their vehicle as it was parked in front of my unit. In some cases the employee was working with another customer which added to my wait time. I asked that the staff be advised to not park in front of my unit which helped for only a short time. Please have the employees park in an area that will not impact access to the units. It will be appreciated by future renters. Thank you -
mike j | Overall ExperienceThanks
Dale L | First ImpressionsStorage unit leaked. Items were damaged.
Cathy H | Overall ExperienceGreat job
DARREL H | First ImpressionsThe staff was unbelievably helpful at all times. They went out of their way to help me. The only drawback about my experience was with pieces of broken glass near the door to the unit, and the storage garage door was difficult to use at time. In regard to the door, I was helped with it by staff. Regarding the glass, I never brought it to their attention.
Brenda N | Overall ExperienceLeAnn and her crew were extremely helpful & courteous. I greatly appreciated their excellent service!
Debra A | Overall ExperienceStaff went above and beyond in all ways. I would recommend this uhaul to anyone needing a truck or storage space. Nice people.
Christine C | Overall ExperienceI was looking to switch locations so checked back they had a opening very smooth switch the Atlantic Mine office very helpful !
RICK H | Overall ExperienceIt was great to be able to store furniture, books, household and personal goods in a climate controlled environment. No mold or musty odors. Secure. Accessible when needed. Couldn't ask for more.
Applewood R | Overall ExperienceMove out instructions could be more clear but Tyler was very helpful when it came to moving out
Jacob M | Overall ExperienceEveryone at the facility were great
Vernon L | First ImpressionsThanks to everyone, and especially Dave, who stopped by to help us while we were trying to start our car that had been stored with you. When we need to store vehicles again we'll definitely want to go with UHaul.
cindy P | Overall ExperienceNo problems Staff contacted me when a unit became available.
thomas s | First ImpressionsOffice staff was super friendly and helpful.
Patricia T | First ImpressionsGreat place..answered phone themselves..no robots..really helpful
Susanna P | Overall ExperienceGreat Job
DARREL H | Overall ExperienceGreat service, as always
Craig J | Overall ExperienceGreat service very friendly.
DARREL H | First ImpressionsWhen my husband passed and I needed to access and clean out the unit, the manager and staff went out of their way to help. Their understanding and assistance were deeply appreciated.
Rod O | Overall ExperienceGood
Bruce D | First ImpressionsThe staff was very nice and quick as to getting our storage unit. Storage unit was clean and they gave us a lock to lock the storage unit up with. I would recommend this place.
mary s | First ImpressionsLeann always thinks of the customer first and she is very easy to work with!!
Tim K | First ImpressionsGreat experience, only left because I needed a company that allows car storage.
Anastasia E | Overall ExperienceLuke was awesome to work with and got me set up with a storage unit quickly and was very informative of the options available to me. Thanks again! ~Mike R
Michael R | First ImpressionsLeiann was very personable, helpful and knowledgeable and has a sense of humor as well. She is the best! UHaul should be proud to have her on their team. The entire process of registering for a storage unit was seamless and quick. I have used UHaul vehicles and trailers over the years and have always been satisfied. My new location for moving and storage will be Houghton UHaul Moving and Storage. Thank you!
larry g | First ImpressionsSomeone leaked out my moving date info and where I was going. I was in a bad relationship and I didn’t want him to find out any info. He did and I had to get the police involved. I will NEVER do business with You’s again
Janie L | Overall ExperienceI did call to set it up but then went to the business directly the next day. Apparently, the person I talked to on the phone did not save my reservation. I had very good customer service and got everything arranged at the business.
Lourie M | First ImpressionsExperience was good, however I was charged on June 1 for the unit 11HI which I have already vacated. Next payment was supposed to be for new unit 20QE and scheduled for July 1. Tried calling a couple of times but either no answer or get cut off.
Bob M | Overall ExperienceStaff was amazing and super helpful
Eric Z | First ImpressionsWater damage to over half of our unit. Due to lack of Winter maintenance. Was told there was nothing they could do about it.
Brandon M | Overall ExperienceVery helpful staff.
gail w | First ImpressionsWe dealt directly with Team Member Jolena Benson, she was great, answered our questions and was very professional. General Manager Leiann Milison was in the office and contributed to our conversation without being overbearing. As a business owner I want to commend Uhaul on this team
Craig J | First ImpressionsVery helpful and very courteous
CLIFFORD D | Overall Experiencehappy
james e | Overall ExperienceGreat service
steve G | Overall ExperienceGreat support and customer service p
steve G | First ImpressionsAmazing experience. Sandie offered the most presten customer service with me. She answered all my questions. Just overall amazing. Highly recommended!!!
Jasmine K | First Impressionsclean, available, secure, staff friendly and helpful
Toivo S | Overall ExperienceFriendly and helpful staff. Highly recommended!
Anthony B | Overall Experience👍
KRIS W | Overall ExperienceVery easy to load and unload our thing staff was very nice and helpful
NICHOLE M | Overall ExperienceAppreciated the friendly prompt service. Ease of use and one free month of storage! Thank you Leanne!
ruth m | First ImpressionsNA
James W | Overall ExperienceWell maintained and well lit
PAUL A | Overall Experienceoutstanding personnel in Jolene and Lisa
James P | Overall ExperienceEvery one was helpful & friendly . Thank you
Silvia C | Overall ExperienceSeveral storage units had damage from water spring 2019. I only used the unit for 9 months, long enough for severe damage to irreplaceable items. Renters insurance will not cover. Black mold too.
Jennifer B | Overall ExperienceThanks
nancy s | Overall ExperienceStanding water in the unit damaged many items. Said I needed to take the extra insurance to be eligible for replacement but insurance DOES NOT cover water damage. Will never use Uhaul for anything aga
Amy T | Overall ExperienceLeiann's service was efficient, courteous, and she went out of her way to be sure that we had everything the way we wanted. Couldn't ask for more.
Applewood R | First ImpressionsExcellent experience Gave me a courtesy call ahead of check in date offering to check me in over the phone ahead of the rush of move out weekend at MTU. Move out went exactly like I was told
Michael W | Overall ExperienceAlways friendly staff that is willing to help you. I have had no problems.
TODD A | Overall ExperienceThe staff was so helpful and had everything we needed. Very kind as well. Always gave a welcoming greeting when we walked in.
Tim K | First ImpressionsWhat a great team. Professional and courteous, would definitely use them again.
Larry N | First ImpressionsI was taken care of right away when I walked in. Friendly staff, highly recommend.
andrea r | First ImpressionsU-Haul staff was friendly and very helpful.
mark k | First ImpressionsService was excellent, very helpful.
Charles E | First ImpressionsWonderful transaction
Stephanie W | Overall ExperienceEverything was great
Stephanie W | Overall ExperienceThese guys are awesome! no hassle, super easy to work with. Wish all companies were like this. GREAT JOB!!!
todd b | Overall ExperiencePlease have them plow snow more often.
Jake M | Overall ExperienceThis unit was rented for just less than 6 years. The association with the employees by this party was every thing I would have expected. Thank you again. Doug
Doug H | Overall ExperienceAwesome.
Lisa K | Overall ExperienceGreat staff, great experience. I was not there over a winter so cannot comment on snow removal but would bet it is in line with the rest of the quality. Wes
Wes F | Overall ExperienceThe guy who registers us was very nice and helpful. The storage unit was well priced for the size it is. Thank you!
Lisa K | First ImpressionsGood job folks
ken v | Overall ExperienceI moved out on 11/30/18. The staff have been excellent in the 3.5 years that we’ve had units at the Atlantic Mine location. I always recommend them.
STEPHANIE C | Overall ExperienceFantastic staff and customer service..
Monica G | Overall ExperienceGreat experience. Nothing else to add.
Patrick V | ReservationAll great!
richard v | Overall ExperienceThe unit was damp and some of our stuff was moldy. When we changed units to a dryer one the office didn't cancel our old unit and we were changed for 3 months rent.
dick s | Overall Experienceabove covers everything
Stephen D | Overall ExperienceGreat experience. Staff very friendly and eager to help.
Ryan N | Overall ExperienceAwesome!
john b | Overall ExperienceThere was water on floor but the provided a pallet to place items on.
Kristine D | Overall Experienceeasy access and clean
SUZANNE R | Overall ExperienceI got another lien letter. Please close this account.
Cari l | Overall ExperienceWhat can be said, Facility was very clean and the staff went above and beyond to help me out. The staff should be commended for their great job.
Pete D | Overall ExperienceI was very satisfied with my experience...
JAMES M | Overall ExperienceClean unit, but there are cheaper options in town. Winter was a problem because they do not keep doors clear of ice, so had to chop my way to the door.
Bonnie H | Overall ExperienceNone
Robert H | Overall ExperienceNo issues, everything went exactly as I was told. Excellent experience and I would definitely use this facility again if the need arose.
mike w | Overall Experience