El cliente no dejó un comentario.
KEVIN SCustomer Reviews for U-Haul Moving & Storage of Houghton
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Wow the people in Atlantic Mine helpful efficient knowledgeable could not say enough just great people u haul your lucky to have such representatives thanks again for a wonderful experience Jeff
JEFFREY MHave had a wonderful experience every time.
Gail W | Online Move InNothing that I can think of. Thank you
Sandra WThe access and space was as needed. It was an older facility. Not especially clean or upscale, but sufficient and did the job.
Eileen G | Overall ExperienceThe equipment needed some repair to be functional but the employee was very responsive and fixed it immediately upon request!
KAREN MLeann and her team were amazing always there to help!
ERIKA P | Overall ExperienceGreat people
Joseph TThe experience went just as I would hope. The vehicle was ready when I arrived to pick it up. We used it. It performed as expected: The ramp worked, the truck worked. We swept it out, and returned it via the app. Ta-da! Mission accomplished.
ROXANNE MRead above
billy jI'm more pissed at Uhaul corporation for an awful experience than I am with these two operators. But you will say your sorry and nothing will change and you will do nothing to turn me into a satisfied customer.
Jonathan PSo helpful and kind! I loved this location!
DEBRA CDropped off a trailer, unloaded truck and load into rented storage. Couldn't have been easier. All was ready for me upon arrival!
Jason B | First ImpressionsHelp avoid computer glitches
Barbara WComputer glitches really messed up things, no fault of local franchise
Barbara WStaff were awesome, made it very easy
Jeremy SGreat place
David FThe staff was great I needed them on a very short notice rental for a move out of a house and they were right there for me couldn't say enough about their professionalism and their empathy towards your customers great place definitely would recommend it
john B | Overall ExperienceEverybody was great the staff was awesome and worked with me to get what I needed done I would definitely recommend this location to a friend or family member.
john BThere were NO 26 ft. Trucks available near me. The closest loc that had a 26er was 45 minutes from my home and I had no one to ride with me to get it as my husband had just come home from the hospital. I stupidly assumed someone from Uhaul would bring it to the nearest location in good customer service. Silly me.
Marcia GActually reserve and have equipment ready at the proper location- I was informed the day prior that I would need to pick up equipment at a different location that was 15 miles further! I was so busy with everything and this was not helpful.
Maureen AImpressive heavy duty trailer. Maybe more than we needed, but smaller ones were not available. Trailered well.
Kenneth FNinguno
Jordan LVery friendly, very helpful!
Joel VThe personnel and service are the best. I drive by 3 or 4 other locations in my 5 mile to use this facility.
ERNEST CKeep up the great service.
DORIS JJolena was fantastic. She was quick, kind, and she really took the time to not only answer our questions but go above and beyond in helpfulness. Give that woman a raise! She gets an enthusiastic 10/10 from us and we will definitely recommend this store because of her!
Micah GReturning U-Haul when I had bad cell reception made the online, app downloaded process unable to be completed. So we left worried about getting charged. But a phone call the next day was reassuring to speak with the manager.
Randy WVery courteous, and professional.
charles vThe unit was not swept clean as there is gravel and dirt from vehicle tires on the floor.
Mary S | Online Move InVery helpful
Richard KCall me 906 370 6077
James PThe gentleman working the yard was awesome!
David MExcellent.
JOSEPH HGreat guy met me at the door, friendly, helpful, got us on our way. 5 stars.
Garrett WVery quick and easy move in process. No deposit required and on lock fee were great bonuses as well!
Thomas L | First ImpressionsHad light issue and I was helped in determining it was a simple fuse issue in my end and they helped me replace the bad fuses to get everything working so I could be on my way.
William AAll the staffs are just very very kind
Shua S | Overall ExperienceGreat job
DARREL H | Overall ExperienceIn and out quickly, no problems, friendly.
Horace DTruck was not swept out, week before the trailer wasn’t swept out.
SCOTT LAlways impressed with the courtesy and helpfulness of the staff at UHaul in Atlantic Mine, MI! Thank you so much.
Heather BThe staff members are friendly and helpful!
lisa w | First ImpressionsEveryone was great! Friendly, helpful, and efficient. Thanks :)
Solona SWonderful service
bettina gNothing... my experience was at U-Haul Moving & Storage of Houghton was perfect. The staff were super friendly and extraordinarily helpful. When I arrived to pick up my trailer, they had it all cleaned off and ready to go despite it being the middle of a multi-day snowstorm. The trailer had pulled around right by the front office and the staff even hooked it up to my vehicle for me. Highly recommend this location for your UHaul needs!
Travis NThe team at U-Haul in Atlantic Mine did a great job helping me with my U-Boxes despite difficult winter weather conditions. They were happy to help and able to be flexible with my timeframes for picking up and returning the trailers. They went above and beyond to ensure the safety of the equipment and made my move as seemless as possible given the challenging conditions. ¡Gracias!
David MDidn't realize the box door was lock and didn't know the combination. A slight delay being able to pack the truck until I could get through to the office for the combination.
william sVery helpful and polite! They were very accommodating!
Michael HLuke was extremely helpful!
Peggy GMy experience was the best it could be. Leanne and Jolene were wonderful to work with. They made everything so smooth.
Tom BForgot to open trailer. Filthy dieting had to spray soap and water and brush out before use and dry before use
kim SThanks guys!
Chris WThey were very helpful.
bill hAage is amazing!!! What a helpful and kind person, if it weren't for him, I would have not rented from U-haul for this trip.
Kristin KGreat service & equipment at this location. Staff very helpful and pleasant. Highly recommend!!
Cynthia Lstaff was awesome, will use again.
Robert WWe had a great experience. The staff was friendly and we were in and out quickly.
Matthew WMy only problem, was needing to pick up and drop offAafter hours. The Mobile App was having problems and wouldn't complete transaction. I had to to sit and wait 2 hours for the storefront to open. I then rushed to get everything done, so I could bring Truck back during regular hours. 4 out of 5 times I've used the Mobile App I've had issues, other than this time it's resolved itself. It was a hassle but I put up with it. after this issue I won't use it again, it cost me a great deal of time and mental stability. But the folks at this location have always been Top Notch
ERNEST CStaff was very friendly and helpful.
thomas s | Overall ExperienceVery friendly staffs. Probably the kindest Uhaul staffs I've ever worked with. Everyone was helpful and welcoming. Very positive experience and I really appreciate it
Shua S | Online Move InStaff was friendly and helpful. No problems at all.
James D | Overall ExperienceRoll-up door was hard to open/lock. Door looks like it might be out of alignment. The door Just looked worn out, but will work for my purposes.
Gene F | Online Move InThe staff is more than friendly and helpful with our move with making appropriate recommendations as to the size of the unit that we now have.
Lance O | First ImpressionsI feel the price increases will make it difficult for lower income individuals. For the space it's still comparable for larger cities but not for smaller communities.
Brian F | Overall ExperienceVery informative and accommodating
Gretchen V | First ImpressionsThe young man at the desk was so helpful when my life and rested shot. He sprayed it with a lubricant in used pliers to open my unit for me. I could not have done it without him.
marcelaine l | Overall ExperienceOnly room for improvement would be to grade gravel drives and improve traffic flow in front of office.
William K | Overall ExperienceRenting a unit right next to the office ment vehicles were often parked in front of my unit. For the nature of what I had stored this was not an issue but I would have preferred to have better access.
ken t | Overall ExperienceThe manager there is very professional and takes this seriously and it shows. Tip top shape -everything!
renee o | First ImpressionsHad very good customer PR while I rented from them and very helpful staff!
Eric M | Overall ExperienceThank You Leiann and Crew!!! You don't know how big of a help you guy's were. Storage unit was very well kept and doors closed up tightly.
Wayne C | Overall ExperienceWe're not happy with it at all.. kept double locking us out..
paul P | Overall ExperienceDerek was great help
John J | First ImpressionsGracias
Dale L | Overall ExperienceMy biggest issue was after paying a years worth of storage they didn't prorate the final month of use so I paid for nearly a full month of non use. There were times when snow removal plowed big mounds of snow in front of my doors making access a problem
David V | Overall ExperienceStaff was extremely polite and helpful.
Daniel C | Overall ExperienceOnly average because I been sick in the hospital and was ran over by a vehicle couldn't work to pay up to date on my bill kinda ignorant about it I'm missing lots of stuff out of my unit yes I was able to settle for 50 dollars but my dad past away left me few things it was missing but nobody seems to know we're it went or will give me answers Jesse Schutz 1-906-275-9379 feel free to call me
Jesse S | Overall ExperienceThank you so much for working with us from 9 hours away. We just needed the unit for a short time to store college dorm items Until the next move. The Atlantic Mine staff was great to work With! Thank you!!
Cheryl C | Overall ExperienceGreat experience each time I use Atlantic mine, mi. The only thing that bugs me is I paid for storage on 3/27 & moved out 4/2. I paid for the whole month, but get 0 back. Storage should b pro rated when you give notice that u r moving out …
Tiffany P | Overall ExperienceGreat.
Aaron K | First Impressionsmove-out date was a month earlier, after notification to u-haul was made.
craig p | Overall ExperienceEveryone was always friendly and helpful.
Beth B | Overall ExperienceAll of the 6 or so workers I encountered in the past year at the Atlantic Mine Uhaul were nice, competent and did their jobs well. They've done well hiring good people and keep their units well plowed out even in middle of U.P. winters.
DAVID K | Overall ExperienceThe customer service at the Atlantic Mine branch is excellent. The manager and the employees I worked with were so helpful and polite.
michael b | First ImpressionsThe staff were incredibly helpful and great to work with.
GORDON P | Overall ExperienceBill's were sent with barely any time to get them there on time. For many people who receive social security the majority do not get paid on the 3rd of each month, as a result of this I was charged several late fees.
Mary J | Overall ExperienceGreat job Great people
DARREL H | Overall ExperienceGreat job
DARREL H | Overall ExperienceExcellent moving experience Thank you sooo much for all of your patience & assistance 😁
Tiffany P | First ImpressionsAll the staff were extremely helpful
THOMAS A | First ImpressionsMoving in and of itself can be stressful and sometimes a frustrating experience. In many instances we are in a hurry as we only have a small window of time to bring or retrieve items from the storage unit. Unfortunately, on more than half of my trips to the facility, I had to ask the employee to move their vehicle as it was parked in front of my unit. In some cases the employee was working with another customer which added to my wait time. I asked that the staff be advised to not park in front of my unit which helped for only a short time. Please have the employees park in an area that will not impact access to the units. It will be appreciated by future renters. Gracias -
mike j | Overall ExperienceGracias
Dale L | First ImpressionsStorage unit leaked. Items were damaged.
Cathy H | Overall ExperienceGreat job
DARREL H | First ImpressionsThe staff was unbelievably helpful at all times. They went out of their way to help me. The only drawback about my experience was with pieces of broken glass near the door to the unit, and the storage garage door was difficult to use at time. In regard to the door, I was helped with it by staff. Regarding the glass, I never brought it to their attention.
Brenda N | Overall ExperienceLeAnn and her crew were extremely helpful & courteous. I greatly appreciated their excellent service!
Debra A | Overall ExperienceStaff went above and beyond in all ways. I would recommend this uhaul to anyone needing a truck or storage space. Nice people.
christine c | Overall ExperienceI was looking to switch locations so checked back they had a opening very smooth switch the Atlantic Mine office very helpful !
RICK H | Overall ExperienceIt was great to be able to store furniture, books, household and personal goods in a climate controlled environment. No mold or musty odors. Secure. Accessible when needed. Couldn't ask for more.
Applewood R | Overall ExperienceMove out instructions could be more clear but Tyler was very helpful when it came to moving out
Jacob M | Overall ExperienceEveryone at the facility were great
Vernon L | First ImpressionsThanks to everyone, and especially Dave, who stopped by to help us while we were trying to start our car that had been stored with you. When we need to store vehicles again we'll definitely want to go with UHaul.
cindy P | Overall ExperienceNo problems Staff contacted me when a unit became available.
thomas s | First ImpressionsOffice staff was super friendly and helpful.
Patricia T | First ImpressionsGreat place..answered phone themselves..no robots..really helpful
Susanna P | Overall ExperienceGreat Job
DARREL H | Overall ExperienceGreat service, as always
Craig J | Overall ExperienceGreat service very friendly.
DARREL H | First ImpressionsWhen my husband passed and I needed to access and clean out the unit, the manager and staff went out of their way to help. Their understanding and assistance were deeply appreciated.
Rod O | Overall ExperienceBueno
Bruce D | First ImpressionsThe staff was very nice and quick as to getting our storage unit. Storage unit was clean and they gave us a lock to lock the storage unit up with. I would recommend this place.
mary s | First Impressions