Customer Reviews for U-Haul Moving & Storage of Houghton Lake Dr

1,410 comentarios

8135 W Houghton Lake Dr   Houghton Lake, MI 48629

(989) 202-7241

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(989) 202-7241

8135 W Houghton Lake Dr
Houghton Lake, MI 48629

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everything went really smoothly. I needed to rent the box for a while (I'm disabled and my only help works full time so between the heat wave and Alabama storms this summer it was an ordeal) and they never gave me any issues about extending the pickup date. Everyone was really nice whether they were in Michigan, Alabama, or customer service over the phone. Online access to my order was practically non existent, but I just dealt with people over the phone and didn't press the issue since handling things by phone was fine.

Amberleigh K. 
Clasificación:
5.0

have more trucks available. I wanted to rent a 20ft truck but had to bring it back to same location.

Denise A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael / Diane H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE LYNN B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Caprice Sue B. 
Clasificación:
5.0

You guys are the best, thanks to Sandy.

RUSSELL SCOTT S. 
Clasificación:
4.0

Alignment and steering needed to be adjusted for safe driving. Otherwise, a good moving vehicle!

Susan H. 
Clasificación:
5.0

Allow the local managers to have access to override or adjust the reservation system to better address local repeat customers.

DANA ALAN D. 
Clasificación:
3.0

I explained my situation of not getting a van and asked if there was anything she could do on my payment her response I can't do anything… why would you think I could help you that

Stephen B. 
Clasificación:
5.0

Very friendly and helpful. Suited our needs perfectly.

Jeffrey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pam D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina & Doug, Christain & Kylie A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin S. 
Clasificación:
5.0

Great experience!

Gregg G.  |  Overall Experience 
Clasificación:
5.0

This entire experience was amazing. Your staff is very competent, friendly and helpful. You made this trip very easy and I will use this service again if needed. Your staff at the Palm Bay Road are extremely helpful and knowledgeable and the young lady who dropped off/picked up our box in Michigan was an amazing example of great customer service!

Julie N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randi H.  |  Overall Experience 
Clasificación:
5.0

Everything was great no improvement needed!!!

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa R. 
Clasificación:
5.0

Great staff, great service

Glenn / Geraldine H.  |  First Impressions 
Clasificación:
5.0

Easy drop off. Took only a few minutes.

Jeff B. 
Clasificación:
5.0

Sandy was great to work with she is a real asset to your company, her whole staff was fantastic, would rent from this location again in a heartbeat.

thomas B. 
Clasificación:
5.0

The person at the drop off site was polite and professional. She asked me if I had disconnected the trailer since it was hooked up. I hadn't. She informed me that the trailer break was not connected. I drove from Monmouth, IL, to Macomb, IL, to West Branch, Mi, and dropped the trailer at Houghton Lake, Mi. Fortunately, during all those miles, the brakes weren't needed. The representative at Houghton Lake was outstanding.

Marshall J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nick / Laura F.  |  Overall Experience 
Clasificación:
5.0

I needed a trailer to move a couple of boxes. They had what I needed it and it worked very well. My only complaint. I only use the trailer for 2 hours and still had to pay for 24. Which they didn't lose any money by renting that trailer to somebody else for the rest of the day.

TINDARO C. 
Clasificación:
5.0

The owner provides exceptional customer service! ¡Gracias!

Mary P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken B. 
Clasificación:
5.0

Sandy was super. The whole experience was excellent.

Dorothy H.  |  Overall Experience 
Clasificación:
5.0

I would recommend them in a minute they were very professional and help me out a great deal I owe them a lot and yes I would use U-Haul again and tell anybody else

Carol F. 
Clasificación:
5.0

very nice ladies working there

HAROLD RICHARD B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MIKE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rashad A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon C.  |  Overall Experience 
Clasificación:
5.0

It was very smooth process. No improvements yet

Angela H. 
Clasificación:
5.0

Sandy is awesome. Super kind. Very helpful. Empathetic. She even made us coffee when we were struggling with a wiring issue - she didn't have to do that! Overall, a very fun and positive experience. Highly recommended.

paul S. 
Clasificación:
5.0

Sandy was the best! She was juggling several intakes and training a new employee quite efficiently, AND SINGLE HANDED! She is truly an asset and I may offer her a job myself and steal her from you!

Michael M. 
Clasificación:
5.0

Experience was mostly perfect. There was damage to the side skirting of the truck. The link in the text I received to report or dispute any damage wasn't active. But there were stickers on the truck that noted the existing damage. I called to ask if I had anything to worry about, and the person who answered the phone was just hysterically laughing for some reason I didn't understand. I asked if they could make a note of my call regarding the issue and they just continued laughing so we ended the call. Overall, no issue lol.

Nathan L. 
Clasificación:
5.0

Very helpful in the office.

Patricia/Carl C.  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly and helpful

Gregory M. 
Clasificación:
5.0

Sandy was a great help. Friendly, professional and was able to accommodate when plans changed on short notice.

Robert B. 
Clasificación:
5.0

Thanks for a clean safe spot I will be doing business again with U-Haul

JAMES BRADLEY R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ken E. 
Clasificación:
1.0

The manager is horribly inept and rude. I booked a trailer online. When I picked up the trailer, I learned that I could not rent a one way trailer in that size. I had to take another trailer. The size was smaller than I needed but it worked. Since my rental at this location, one week previously, went poorly, I was not thrilled about a smaller trailer and a much higher price, than I had booked online. When I arrived in Chicago, I learned that the manager, changed the location from my online reservation, to another location in a bad part of town and 45 minutes from my original location. I called to discuss the situation and the manager, told me I was rude when I picked up the trailer and that it was my fault that SHE changed the location. Why would I pick a location, that was 45 minutes from where I was moving my belongings? The manager told me to go to my original drop off location and the manager told me I could not drop off there and that the manager in Houghton Lake should know this. I had to drive 25 minutes to another location, all during rush hour. The second location in Chicago, had great staff and took the trailer. The experience was terrible and the manager in Houghton Lake is rude, incompetent and blames clients for her mistakes. One week earlier, the same manager gave me a truck with no AC. She admitted the AC was broken and literally told me, "The AC is not charged but it's not hot today, so it should not matter." It was 89 degrees and humid. I later learned that other trucks were available.

Ramon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen R.  |  First Impressions 
Clasificación:
5.0

Customer service was amazing.

TERENCE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

david H. 
Clasificación:
5.0

Very professional staff. Explained everything in detail.

Wendy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES PATRICK P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES G. 
Clasificación:
5.0

Manager at the Houghton Lake store was excellent, great customer service, helpful, polite, everything I could have hoped for in a manager of a place I needed to deal with

Donna W. 
Clasificación:
5.0

Best uhaul facility and customer service I've ever received. I intend on continuing using this location for my self storage needs for the reasons above. The manager and associate, Sandy and Daniel, went above and beyond and were very friendly throughout the entire process. Facility was very clean and supervised. Wonderful!

abram c.  |  First Impressions 
Clasificación:
1.0

Very rude customer service charged for an extra day cause of a little dirt unacceptably poor customer service rude rude rude

steve G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD S. 
Clasificación:
5.0

Would recommend to everyone great service and people thank you...

Jay S. 
Clasificación:
5.0

Sandy is super knowledgeable and helpful

kim L. 
Clasificación:
4.0

Not all people have a major credit card so makes it hard to rent a pick up truck need to work on letting people with debit cards from bank rent them too

JEREMY JAY F. 
Clasificación:
5.0

Had more stuff than I anticipated and had to order 2 extra boxes but they brought them in a timely manner and were friendly with all the times I had to change my delivery or pick up dates! Would definitely use this service in the future when moving again!

Emily B. 
Clasificación:
4.0

I did feel the milage was to high especially while I also rented a storage unit and it was turn in well in advance. Other than that the price of the lock for the unit was extremely expensive

Shannon K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan R. 
Clasificación:
5.0

Super awesome service couldn’t be more happy with folks there A plus.

Mike L.  |  Overall Experience 
Clasificación:
5.0

The owner was very focused on great service. I was very pleased with this location.

Mark M. 
Clasificación:
5.0

Sandra that runs the place in Houghton lake was very pleasant and helpful i would recommend this place very friendly staff and made my experience to do business with them wonderful experience.

Brett Daniel B.  |  First Impressions 
Clasificación:
5.0

Outstanding! Friendly staff, good equipment, knowledgeable, professional, and helpful both during pick-up and drop-off of trailer! They made a stressful move much easier for me, very happy.

Christopher S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deanna C. 
Clasificación:
5.0

We have used this facility for the past five years. When Sandy showed up, this facility took off. Her management skills, customer skills exceed in all areas. Without Sandy, this place would not be what it is

Sonny G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

debra k.  |  First Impressions 
Clasificación:
5.0

The receiving end was the problem. They could only bring two containers at a time and if I didn't have a forklift on site, we'd never have gotten them here on time. As it was, I only received 8 of my 11 on time. The folks were very nice but weren't set up for a big delivery. Also, Some u boxes leaked and had water inside of them, not a lot, but some stuff was definitely wet. Overall, I was satisfied. In the future, you should also tell people that the metal boxes are more. Two showed up with mine (didn't request them) but got charged 30 bucks more a month for each. Would've been nice to know

Joel W. 
Clasificación:
4.0

Great customer service even though the computers were not working. They did their best to take care of everything on the cell phone which was not easy.

Andrew L. 
Clasificación:
5.0

Friendly & helpful staff

Andrews G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert / Kerri M.  |  Overall Experience 
Clasificación:
5.0

Sandy and the team at Houghton Lake are great to work with!

cathy f.  |  Overall Experience 
Clasificación:
5.0

Sandy is the best very friendly, helpful, professional, Great customer service, she truly enjoys her job and is very good at it 💯% top-notch!

Catherine/Chris P.  |  First Impressions 
Clasificación:
5.0

Sandy was always friendly and helpful. Treats customers and the facility as if they were part of her family. Great safe and secure location.

Michael F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE K. 
Clasificación:
5.0

The truck stopped on us on the highway and we had to have it towed to another UHaul location and we had to rent another truck to get home. Bad experience but not due to the store in Troy Mi.

John A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc L. 
Clasificación:
4.0

do not like the fact that i cannot see on one receipt what i paid for, website very confusing

Diane W. 
Clasificación:
5.0

Novella was very polite and informative in helping me with my needs and made the process very easy

Jonathan O. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY C. 
Clasificación:
5.0

Nothing. Everything was as good as it could be. The staff were friendly, knowledgeable and courteous.

Timothy C. 
Clasificación:
4.0

Sandy is excellent at her job and deserves a raise

Mary P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlotte Diane R. 
Clasificación:
5.0

Large facility with lots of room, parking, storage units, and multiple entrances. Great signage showing where to drop off equipment. Helpful staff that told me where to park and unhitched my one way trailer. Highly recommend them.

Michael B. 
Clasificación:
5.0

Sandi was very pleasant and helpful. My experience was outstanding

EDWARD M. 
Clasificación:
5.0

Service was fantastic!!! Went above and beyond to help us.

Michael Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARYLOU H. 
Clasificación:
3.0

Everything went smooth from the moment I placed the order and i was given my final destination delivery date at that time. At first I was called ahead of time to know when the proper steps were being taken, first pod drop off and pick up, amount due. I was waiting for my last call to have pod delivered at final destination and the call never came, but the money was taken from my account without my knowledge for the final payment. So I called and was told they had no record of a delivery scheduled for me after being told from the get go it was promised on that date. I called the uhaul store where the pod was delivered and talked with Sandy the manager who went above and beyond to do the delivery herself at 8:30 at night on my delivery day. If it weren't for her who knows when I would of gotten it. They need to make sure to not promise things they can't keep.

rene L. 
Clasificación:
5.0

The staff was outstanding

Thomas P. 
Clasificación:
5.0

Sandy is always great and helpful

Craig C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth P. 
Clasificación:
5.0

the experience was excellant.. neede a trailer ,got the trailer no problems

NEWTON LYLE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
5.0

Owner was wonderful and gave me some good pointers before I pulled out

Tom V. 
Clasificación:
5.0

Sandy was awesome as usual. Had a problem with a flat tire and waited 3 hours for help. Nelson from Nelsons Service showed up and he was very pleasant and helpful.

SHANE AUSTIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Willis W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy A. 
Clasificación:
5.0

Sandy is amazing! Makes sure everything is perfect before you leave. Above and beyond normal customer service.

Michelle A. 
Clasificación:
5.0

Sandy was extremely helpful and accommodating. She has always gone above & beyond to take care of her customers. Best experience I've had at Uhaul.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles O. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANE AUSTIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alberty P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel J. 
Clasificación:
5.0

Great job!

JOHN TED G. 
Clasificación:
5.0

Sandy did a great job and got the truck I needed early so I could move in a emergency

Jonathan Daniel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca Marie L. 
Clasificación:
5.0

Manager, Sandra treated us well. The employees think highly of her.

lee C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin K. 
Clasificación:
5.0

Employees were helpful and friendly. Everything was quick and without problems.

Annette Joyce H. 
Clasificación:
5.0

Make your online reservation more fool proof. It is to easy to make mistakes when you are on the side of the road and trying to hurry. I was lucky that you have people in Houghton Lake that caught the mistake.

Nathen W. 
Clasificación:
4.0

El cliente no dejó un comentario.

roman S. 
Clasificación:
5.0

I've rented twice from the Houghton Lake location. I'd rate it EXCELLENT, mostly due to the local manager, Sandy. I believe the location is struggling with labor & personnel like many businesses, but Sandy manages to keep things under control, at times as a one-woman show.

Mackenzie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don G. 
Clasificación:
5.0

I was very happy with the entire rental process

Gary A. 
Clasificación:
5.0

Everythin here was perfect as well.

Eric C. 
Clasificación:
5.0

Sandy was super nice

Nicholas L. 
Clasificación:
5.0

None, very efficient, friendly and got me on the road quickly!

Mary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne-Marie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

eric S. 
Clasificación:
4.0

Sandy and Novella were so kind and helpful. However, the boxes were never dropped off or picked up on time.

Diane H. 
Clasificación:
5.0

Wish they wouldn’t have kept raising the rent!

Brett B.  |  Overall Experience 
Clasificación:
5.0

A great indoor storage facility and Sandy is the best. She is very professional and a wonderful person to have running this business. Thank you so much Sandy.

Robert a.  |  Overall Experience 
Clasificación:
5.0

Bless you guys !

Corey N.  |  First Impressions 
Clasificación:
5.0

The people were friendly and well informed and the process was easy both checking in and checking out. If I ever need to store anything again I would definitely use them

Tracy Louise J.  |  Overall Experience 
Clasificación:
5.0

This is the finest facility I’ve ever used.

Frank M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia R.  |  Online Move In 
Clasificación:
5.0

Sandy is the BEST ☺️

GERALD EDWIN S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry Latherio L.  |  Overall Experience 
Clasificación:
5.0

Sandy and the team at Houghton Lake U-Haul are outstanding! Thank you for the exceptional service and support you all provided to me. Thank you, Greg

Greg T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris V.  |  Overall Experience 
Clasificación:
5.0

The owner and staff were amazing. Very helpful and even helped me understand how to use the key pads for security. I would definitely recommend this place to anyone.

Corinna W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael J.  |  Overall Experience 
Clasificación:
5.0

I have rented the unit but not yet moved in.

Jacqueline/Dennis R.  |  First Impressions 
Clasificación:
5.0

I want to thank you sandy it has been a pleasure using u haul for storing my truck.

Dingus M.  |  Overall Experience 
Clasificación:
5.0

The lady that runs the front desk is so nice and attentive she guided us through to facility and explained every detail in great length, very clearly. I recommend her to everyone I meet.

Cassandra B.  |  Online Move In 
Clasificación:
5.0

Sandy was so awesome. She helped me so much and made my experience unforgettable. Sandy was very polite and she even gave my son a hot chocolate. 10/10 would recommend speaking to sandy when using this facility.

andrew k.  |  First Impressions 
Clasificación:
5.0

The manager, Sandy, is very customer friendly. She always goes above and beyond my expectations. Other members of her team are always helpful.

Eleonor M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael V.  |  Overall Experience 
Clasificación:
3.0

My only complaint was the attendant gave me paper I feel that you should due a walk through and explain in person not just on paper but overall happy

Jeremy M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy H.  |  Overall Experience 
Clasificación:
5.0

Sandy and her team went above and beyond!

Linda D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin/ Danielle S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry H.  |  Online Move In 
Clasificación:
5.0

Sandy is truly a gem! You couldn't meet a more kind person! She went above a beyond what I could have ever expected to help me, and then some. I do not have enough words to express my gratitude and appreciation! It's not every day that a truck rental turns into a memorable experience, or at least a positive one, but Sandy and her friendly staff made that happen! Thank you for everything!

Lauren F.  |  First Impressions 
Clasificación:
5.0

The owner is super helpful and knowledgeable. Answered all my questions!

Donald J.  |  First Impressions 
Clasificación:
5.0

Sandy is always the best to work with. Helpful in every way.

GERALD EDWIN S.  |  First Impressions 
Clasificación:
5.0

This is the cleanest and best maintained storage facility I've ever seen. The staff are friendly, helpful, and professional. I'm very happy to use these services.

Paul G.  |  Online Move In 
Clasificación:
5.0

The staff is great, always super helpful. Just didn't need storage space any more.

VINCENT JAMES P.  |  Overall Experience 
Clasificación:
5.0

I love how they always find a way to get you what you need.

Eric N.  |  First Impressions 
Clasificación:
5.0

Great facility and the staff was extremely helpful with the temporary storage of our RV. ¡Gracias!

Dennis C.  |  Overall Experience 
Clasificación:
5.0

Sandy extremely helpful and efficient. Her associate was helpful too.

Julie S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MADISON ENGLISH T.  |  Overall Experience 
Clasificación:
5.0

Sandy Hillesheim is the best. I feel like I am dealing with the owner. Sandy really takes pride in what she does. Thanks for everything. Mike Burnside, General Manager of Camping World of N. Michigan

Camping W.  |  Overall Experience 
Clasificación:
5.0

Nice working with the uhaul staff

ANNA MARY W.  |  Overall Experience 
Clasificación:
5.0

Sandra was very pleasant on phone when I called. She is general manager and told me to ask for her when I arrived. Was in and out in less than half hour! Awesome

David Roy/Janet A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Don H.  |  First Impressions 
Clasificación:
5.0

The manager Sandra was always helpful and friendly and was one of the nicest people I've ever done bussiness with

Kristopher T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine/Darryl S.  |  First Impressions 
Clasificación:
5.0

Sandy is the best

Eric P.  |  Overall Experience 
Clasificación:
5.0

Everyone at the Houghton Lake Branch is a pleasure to work with. Sandy and the group are great!

cathy f.  |  First Impressions 
Clasificación:
5.0

Clean, secure, easy in and out.

Dennis Terry W.  |  Overall Experience 
Clasificación:
5.0

The gated lot was exactly what we needed to store our boat for the summer months. Made it very confident to pick up on our way to Higgins lake verse pulling it back and forth to Lansing throughout the summer. If an inside space would have been available we would have continued to store through the winter. However, we will be back next May for summer 2022. Counting down the months for next summer already.

debra k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

barbara m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David / Elizabeth B.  |  Overall Experience 
Clasificación:
5.0

Sandy is the absolute best!

JOSEPH EDWARD S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM/BECKY Y.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert P.  |  Overall Experience 
Clasificación:
5.0

I rented from the Houghton Lake Michigan office and was very impressed with the staff very friendly and helpful and Sandy is just the best. What a wonderful person

Alan Michael / Thersea I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

gloria s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Norma N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Monte M.  |  First Impressions 
Clasificación:
5.0

Sandra is efficient, pleasant, and knows her product well. If only all places were run as well as rhis!!

Dori/ Garry B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeffrey F.  |  Online Move In 
Clasificación:
5.0

Fabulous as always!

Allison M.  |  First Impressions 
Clasificación:
5.0

I'd recommend this U-Haul location to anyone. Sandy is fantastic, I'm only sad I had to move away :(.

Sharon D.  |  Overall Experience 
Clasificación:
5.0

Thanks see you next year

Greg L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

brandi l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrews G.  |  First Impressions 
Clasificación:
5.0

Sandy is amazing !!!!

Chuck R.  |  First Impressions 
Clasificación:
1.0

No equipment available.No one available to answer phones.

Cheryl B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Joyce P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

pam b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE P.  |  First Impressions 
Clasificación:
5.0

Love Sandy Very helpful

Adam Walter G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan R.  |  Overall Experience 
Clasificación:
5.0

thank you for your help Sandy... pam

pam b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

richard b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GARYFRANK S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah M.  |  Overall Experience 
Clasificación:
5.0

Sandy was so kind. You have a great employee working for you! Will return when I need help again!

Scott / Rachel M.  |  Overall Experience 
Clasificación:
1.0

Our things were ruined. We had to wash every piece of fabric in this facility because it smelled awful since this place is clearly not climate controlled. Very expensive metal items were rusted from the humidity.

Sara / Addison S.  |  Overall Experience 
Clasificación:
3.0

There is nothing wrong with the facility, and the workers are above and beyond. My only complaint is $85 a month for 5x10 ft is crazy expensive. If anyone, and I mean anyone else in town would have had anything available, I wouldn't even consider using the uhaul storage. But I'm hoping to be able to only use it for a month.

Erin P.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

lisa B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

lisa B.  |  Online Move In 
Clasificación:
5.0

Sandy was outstanding in helping my family. A suprise camper change came up on us and I didn't want to take all my camping stuff home. So she hooked me up!

Scott / Rachel M.  |  First Impressions 
Clasificación:
5.0

Awesome people!!

Elizabeth R.  |  First Impressions 
Clasificación:
5.0

Sandy is spectacular! She made sure our storage needs were met and always offered suggestions to assist us in our storage and moving needs. Novella also needs to be recognized as she was also always ready to assist us whenever we had questions. Great people, great place and if we ever needed storage again, we would definitely use Houghton Lake.

Elizabeth / Joe L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deby H.  |  Overall Experience 
Clasificación:
5.0

The manager was awesome and showed me around and she was very professional with everything from start to finish .

James T.  |  First Impressions 
Clasificación:
5.0

very very helpful

DAVID S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill B.  |  First Impressions 
Clasificación:
5.0

Sandy is an amazing manager. She made it personal and easy. She is the best!

James G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane F.  |  Overall Experience 
Clasificación:
5.0

Sandy was great! Very helpful, very accommodating, and she knew exactly what storage type and size we needed

PHILIP STUART D.  |  Overall Experience 
Clasificación:
5.0

Very good

Dingus M.  |  Overall Experience 
Clasificación:
5.0

The manager is always helpful

Kristopher T.  |  First Impressions 
Clasificación:
5.0

Sandy was top notch, great manager.

Chuck R.  |  Overall Experience 
Clasificación:
2.0

You didn't tell me unit was upstairs. I would not have bought it if I had known

Kathryn S.  |  Online Move In