Customer Reviews for U-Haul Moving & Storage of Houghton Lake Dr

2,148 reviews

8135 W Houghton Lake Dr   Houghton Lake, MI 48629

(989) 202-7241

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(989) 202-7241

8135 W Houghton Lake Dr
Houghton Lake, MI 48629

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Sandy is absolutely wonderful!!!

Casey C 
Rating:
5.0

Sandy in Houghton Lake, MI is an amazing employee. She goes above & beyond to help out in any way she can.

Angela C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Garrett J  |  Overall Experience 
Rating:
5.0

Excellent experience, maintain same level of service.

GARY K 
Rating:
5.0

Always a good experience at the Houghton Lake facility !

Michael B 
Rating:
5.0

Very helpful and very nice

Jason E 
Rating:
5.0

Very friendly and helpful staff.

Leann R 
Rating:
5.0

Customer did not leave a comment.

Dennis C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandon F 
Rating:
5.0

Very helpful and friendly staff!

Patricia D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel B 
Rating:
5.0

Great experience dealing with Sandy and her team! Thank you!!!

Val A 
Rating:
5.0

Customer did not leave a comment.

Rebecca K 
Rating:
4.0

After a bad trip up and unloading in the rain, this rep made me at ease, documented everything and sent me home relieved, it was done.

Jeffrey L 
Rating:
1.0

It was top notch, the truck was easy to return because of signs and location of the U-Haul facility. Quick and courteous service . I know of noth8ng I would want to change

james f 
Rating:
5.0

2nd boat stored. Sandy and her crew are the best.

cathy/ d  |  Overall Experience 
Rating:
5.0

Sandy and her crew are awesome! We recommend Houghton Lake U haul to everyone!

cathy f  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason H 
Rating:
5.0

Customer did not leave a comment.

robert s 
Rating:
2.0

Customer did not leave a comment.

Sheldon I 
Rating:
5.0

Customer did not leave a comment.

Dave S 
Rating:
5.0

Customer did not leave a comment.

brian s 
Rating:
5.0

Picked up the trailer, Sandy was the best!

VINCENT M 
Rating:
5.0

Customer did not leave a comment.

Troy R 
Rating:
5.0

Sandy is amazing !!! she always goes out of way to make sure I’m happy and she’s always so informative. Would recommend her to Everybody. 😊

Larry C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M 
Rating:
5.0

Very friendly and got us exactly what we needed to make our trip perfect. Highly recommend.

Deanna C 
Rating:
5.0

Very professional and helpful

Larry M 
Rating:
5.0

The truck had an alignment issue making it a bit difficult to drive. Steering wheel was not even straight. The gal that helped us, I believe was the manager was absolutely amazing!!!

Michelle C 
Rating:
5.0

Customer did not leave a comment.

ROBERT J 
Rating:
5.0

I know Sandy does so much for Uhaul.

Eric N  |  Overall Experience 
Rating:
5.0

Checking in the morning was a breeze and the young ladies who helped me were great. When we turned the trailer back in, we met the delightful owner, Sandy, who served my girls and me some ice cream and sent us on our way :-) Will use again and highly recommend.

Michael K 
Rating:
5.0

Excellent customer service!

Jennifer S 
Rating:
4.0

The young lady that helped me went out of her way to help me. She was very nice and helpful.

TERRY L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dean H  |  First Impressions 
Rating:
5.0

Nothing, everything was great! Sandy was wonderful and went above and beyond. They had computer/internet issues in the morning, and things got busy, but Sandy was apologetic and kept a very positive attitude. She is very knowledgeable, hooked up our trailer and everything went great!

Mark H 
Rating:
5.0

Excellent storage facility. Very very accommodating. Very helpful and priced well. Would recommend this place for all your storage needs. The manager was awesome.

Don /  |  Overall Experience 
Rating:
5.0

Easy and no problems. Excellent service!

James N 
Rating:
5.0

Nothing u r great

Stuart H 
Rating:
5.0

Save a spot for me this fall!

Donald R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kevin r 
Rating:
5.0

Customer did not leave a comment.

Carol A 
Rating:
5.0

I had never seen such a large UHaul facility before. Everything was clearly marked and well played out. I was treated as soon as I arrived. Very nice and professional. They made my UHaul experience enjoyable.

DAVID A 
Rating:
5.0

Customer did not leave a comment.

Steven M 
Rating:
5.0

Customer did not leave a comment.

Jonathan B 
Rating:
5.0

Customer did not leave a comment.

Amber P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas g 
Rating:
5.0

This is by far the best Uhaul location I have ever used! Staff is phenomenal and facilities are great.

Willis W 
Rating:
5.0

Great service!

DOUG M 
Rating:
5.0

Customer did not leave a comment.

Tina &  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sandra V 
Rating:
3.0

Drop off closed when dropped off trailer and this survey would not let me not applicable. No one helped

Erica R 
Rating:
5.0

Customer did not leave a comment.

GEORGEJOSEPH T 
Rating:
5.0

Customer did not leave a comment.

James W 
Rating:
5.0

Everything was great!!

Michael P 
Rating:
5.0

Customer did not leave a comment.

Lori W  |  Overall Experience 
Rating:
5.0

Whoever chose to hire Alexis made a great hiring decision. She is a smiling get 'er done gal. Made the experience a real 5 stars!

Neal M 
Rating:
5.0

We have used UHAUL from the first day they opened. Never had any problems. Always Great customer service! Would Highly recommend for all your storage needs.

Joyce F  |  Overall Experience 
Rating:
5.0

bothing, jodi was great

paul c 
Rating:
4.0

We were directed to the ACE Hardware pickup location. We went inside only to be told that they didn't have anyone trained to check us in. They sent us to this second location. At that location they weren't expecting us and therefore, we had to start all over with a new reservation. As we were under a time constraint, this was clearly an issue. But this location took as good of care as they could of us and got us moving as best as they could due to the unfortunate start that we had.

Marvin H 
Rating:
5.0

Jody K at the Houghton Lake location was EXTREMLY friendly, helpful and professional. Even with so many storage unit options in the area, I will always use Uhaul for my moving and storage needs. Thank you! Also, give Jody a raise. She ABSOLUTLY deserves it!

Brittanie R  |  First Impressions 
Rating:
5.0

Not only excellent, but outstanding as well. Thank you!!!

Mark/Candace W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlie S 
Rating:
5.0

Excellent staff

sue w 
Rating:
5.0

Customer did not leave a comment.

Mike S 
Rating:
5.0

Customer did not leave a comment.

William G  |  Overall Experience 
Rating:
5.0

Sandy is an absolute charm

Nicholas L 
Rating:
5.0

Sandy and Jody were the best to work with. They helped me alot and I really appreciated the phenomenal customer service!

Michelle P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian T 
Rating:
5.0

Sandy is the best you can ask for! Give that woman a raise. Thank you

Michael H  |  Overall Experience 
Rating:
4.0

PROVIDE A RAMP FOR THE 10 FOOT TRUCKS !

Barrie D 
Rating:
5.0

Excellent customer service.

Michelle M 
Rating:
5.0

Customer did not leave a comment.

Tim P 
Rating:
5.0

Uhaul in Houghton Lake is the best place I’ve ever stored anything. Sandy is a great person as well as a manager. The operation is run very professionally and she is so kind and helpful. A+++ Business rating from my experience. We will continue to store our travel trailer there in the future.

Robert a  |  Overall Experience 
Rating:
5.0

Sandy is awesome!

Howard D 
Rating:
5.0

Again, location was moved after I made the reservation

Mark H 
Rating:
4.0

Easy to follow signs, friendly people

Paul S 
Rating:
5.0

Staff was wonderful

George S 
Rating:
5.0

Customer did not leave a comment.

Diana H 
Rating:
5.0

Customer did not leave a comment.

Darren L 
Rating:
5.0

Sandy is AWESOME !!!!!!! She cares about her customers. Goes above and beyond

Greg R 
Rating:
5.0

This facility is one of the most organized and responsibly run operations I’ve ever seen in the Uhaul company. The manager and the associates have a unique insight and ability to address the customers needs and follow through positively as needed. Very rarely do I see a specific location of an organization that follows the stated corporate guidelines. I have always felt that this ability directly comes from the local personnel. I highly recommend the Houghton Lake, Michigan, Uhaul service center.

DANA A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leon T 
Rating:
5.0

We have dropped off trailers at this location several times now. The folks here have always been friendly, courteous, and quick to check us in.

Robert C 
Rating:
5.0

Excellent customer service. Inside is spotless. Will definitely use this location again.

William T 
Rating:
5.0

Sandy, your store manager is always very helpful and friendly. Definitely an asset for UHAUL.

Dean M  |  Overall Experience 
Rating:
5.0

Very nice and knowledgeable lady.

Gregory D 
Rating:
2.0

Great people , really nice facilities , felt secure storing our RV there (inside,heated). We’ll be back! Thanks Jim and Patty

James K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas H 
Rating:
5.0

We rented a unit here the lady working was amazing and so friendly and understanding. I would recommend this place for storage.

Kara E 
Rating:
5.0

The young woman who accepted my trailer did a great job. She was upbeat, accommodating, and knew exactly what she was doing. I pointed out prior damage to the rear fender which was marked at the Fort Myers store. The damage precluded using the latch to hold the rear door open on that side. She noted it, thanked me and said she would ensure it was repaired prior to renting the unit again. She made a favorable impression and represented U-Haul very well.

Tom B 
Rating:
5.0

Customer did not leave a comment.

Myron S 
Rating:
5.0

Customer did not leave a comment.

Stacey S 
Rating:
5.0

Customer did not leave a comment.

Kathy-Tindaro C  |  Overall Experience 
Rating:
5.0

Nothing to add

kimberly m 
Rating:
5.0

Customer did not leave a comment.

Donald M 
Rating:
5.0

Thank you Sandy 😊 and another great lady who helped me with parking my rv

Lisa C  |  Overall Experience 
Rating:
5.0

Sandy was awesome to work with!

Scott M  |  Overall Experience 
Rating:
5.0

There were several customers ahead of me when I arrived. Sandy apologized several times for the wait. When it was my turn she again apologized and offered me a cup of coffee which I accepted. The whole process went well until it was time to connect the chains to the hitch. The regional manager, who happen to be delivering trailers, could not get the trailer chains attached. The hooks on the chains would not fit into My U-Haul installed trailer hitch. He finally resolved the issue by attaching quick links. Sandy is so customer centric—friendly and professional.

Eleonor M 
Rating:
5.0

If ever needed I would not hesitate to doing business here. I’d highly recommend this place Real Proffesional They provided all the paperwork as needed. Thank you

Robert O 
Rating:
5.0

Alllss Goooodssss

Edward B 
Rating:
5.0

Customer did not leave a comment.

Danny E  |  First Impressions 
Rating:
5.0

The people are very friendly and helpful. The buildings are very clean and well maintained. A very positive experience. I will be back.

Larry/Julie P  |  Overall Experience 
Rating:
5.0

Professional and easy to use services!

Matthew E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nick B 
Rating:
5.0

Sandy was great to work with. Her team was also excellent

Michael/Kathleen C  |  Overall Experience 
Rating:
5.0

All I have to say is, the world needs more Sandy’s. She’s fantastic!

Shawn S  |  Overall Experience 
Rating:
5.0

Sandy’s a excellent manager

Todd S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

burton n 
Rating:
5.0

Customer did not leave a comment.

Sandra B 
Rating:
5.0

Thanks again

Fred T  |  Overall Experience 
Rating:
5.0

The lady wa super nice,great smile and super informative,grade A

Francis B 
Rating:
5.0

Sandy and staff are always helpful and friendly.

Todd S  |  Overall Experience 
Rating:
5.0

Sandy at Houghton Lake is awesome. You feel like she owns the place and she wants you to have a great experience.

Mark/Sue S  |  Overall Experience 
Rating:
5.0

Quick service!

Brad T 
Rating:
5.0

I have actually used this location twice. It worked really well.

Ronda Z 
Rating:
5.0

Sandy is awesome to deal with. No problems.

Carol A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah/Scott M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth A 
Rating:
5.0

Customer did not leave a comment.

Roan R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David C  |  Overall Experience 
Rating:
5.0

Sandy is excellent to work with.

Mark d 
Rating:
5.0

Customer did not leave a comment.

Ron A 
Rating:
5.0

Customer did not leave a comment.

Richard L 
Rating:
4.0

Customer did not leave a comment.

Dean E 
Rating:
5.0

Sandy takes pride in her job and runs the store like a professiona! Working with her was a pleasure and we feel comfortable trusting our equipment at her store.

DONOVAN E  |  First Impressions 
Rating:
3.0

Always get GREAT customer service from Sandy and the couple of other staff members there! Hours of operation make this location the most convenient of all other surrounding dealers!

Michael J 
Rating:
5.0

Great service!

LOREN B 
Rating:
4.0

Pickup pleasant. Mileage calculation may have been incorrect, zip code 49646 was used in initial uhaul search. In short a one way reservation. Rented out witout a full tank.

John W 
Rating:
5.0

Very nice facility. The lady was very nice and knowledgeable.

Russell B 
Rating:
4.0

1. Keep working on the bird problem. (heated storage) 2. Adjust lock mechanism on entry door so it releases every time.

DAN A  |  Overall Experience 
Rating:
5.0

This is such a well run, clean and customer focused location that I hate to move out! Well done to this u-haul team.

THOMAS L 
Rating:
5.0

Customer did not leave a comment.

Cliff U 
Rating:
5.0

Sandy was absolutely amazing !!! , she was very knowledgeable and her positive attitude made my day !!! I certainly hope you pay her what she's worth because you don't find employees like her anymore.

Michael c 
Rating:
4.0

Great service all the way around. And Sandy is the best. Thank you.

William/Karen H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marissa W 
Rating:
5.0

Professional friendly polite and a simple process.

Matthew E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SYRITA S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane P 
Rating:
5.0

The manger of the Houghton lake Michigan facility was wonderful. She was extremely helpful and friendly. Truck was excellent.

John S 
Rating:
5.0

What a great experience. Sandy was wonderful to work with and gave us lots of info to make our move easier. We were able to return to a different location, which made moving SO much more convenient. Will definitely recommend this location!

Thomas G 
Rating:
5.0

Customer did not leave a comment.

Jonathan N 
Rating:
5.0

This is the best U-Haul location I have used. I know for certain it is because of the manager. I don't know her name but she is fantastic.

Willis W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olga V 
Rating:
5.0

Customer did not leave a comment.

Mark B 
Rating:
5.0

Customer did not leave a comment.

Randy A 
Rating:
5.0

Nothing. Having rented 4 trailers from here in last year the facility is very clean and well maintained. The staff friendly and helpful. Twice having to adjust my reservation they were very accommodating.

Joel R 
Rating:
4.0

Only complaint: the indoor garage area to unload/load was not working properly

Melissa S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn/Russell R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dina D  |  First Impressions 
Rating:
5.0

Sandy Hilleshiem is a great manager, very friendly, knows her business and I can tell you is a great asset to U-Haul and the Houghton lake, Mi community.

Todd S  |  First Impressions 
Rating:
5.0

The fine folks there at the u haul facility were kind attentive and most importantly intuitive to what my needs were and were more than met

Ben S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter K  |  Overall Experience 
Rating:
5.0

Sandy was helpful and very professional!

Adrian /  |  Overall Experience 
Rating:
5.0

Sandy is the best!

Michael H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha K  |  First Impressions 
Rating:
5.0

Sandy the Manager is the best!

Carrie K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassandra D  |  First Impressions 
Rating:
5.0

Very friendly staff and very helpful. I have nothing bad to say about their service or the staff.

Gerald H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Matthew S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark /  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lenny H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roan R  |  First Impressions 
Rating:
5.0

Sandy and her team are wonderful!

Cara D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH J  |  Overall Experience 
Rating:
5.0

You made everything very fast and easy and convenient and the staff was very professional and friendly and helpful

Allison C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jill/John H  |  First Impressions 
Rating:
3.0

We have not moved into the unit yet, so I cannot comment. Mgr Sandy and her staff, Alexis and Jessica were extremely helpful.

Sharon L  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Catharine M  |  First Impressions 
Rating:
5.0

Great staff.

Robert /  |  First Impressions 
Rating:
3.0

The experience was to be expected and for the most part good, however trying to get rid of a unit is almost impossible when you are tied to another person using the unit. Continued requests to have them stop billing for the unit and to take control back of it was ignored and I was left with a huge bill for stuff that was not mine nor did I have a way to get rid of. I was unable to get anyone to listen to me and left with such a mess and no way to remove what someone else had left behind which was a mattress that was trash. I vacated the unit in June and told the facility I had and that they were free to take it back and they continued to send me emails saying I owed and leaving voicemails to me about them auctioning off my property of which I told them was not mine and was trash and that I had no way to remove it. No one will listen at all when they are told about your struggles.

Shannon R  |  Overall Experience 
Rating:
5.0

Nicest staff I really enjoyed the one on one experienced with them. If I had to use a storage facility again it would be there's. I would recommend the U-haul in Houghton lake to everyone. Sandy was the best very helpful and personal :)

LINDA S  |  Overall Experience 
Rating:
5.0

Sandy is awesome, been taking care of me, my cars and boats for 6 years. Highly recommend her to everyone!

Sonny G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris W  |  First Impressions 
Rating:
5.0

Sandy is the best

rick k  |  Overall Experience 
Rating:
5.0

Sandy was very welcoming and very proffessional

Steven D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dee K  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James T  |  First Impressions 
Rating:
5.0

Sandy the manger was vey pleasant and attentive.

William/Karen H  |  First Impressions 
Rating:
5.0

The local manager is a person that takes time to work with each customer. Sandy has a wealth of knowledge and experience and has proved to be a valuable recourse to me. All of the staff are a pleasure to work with.

David U  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William /  |  Overall Experience 
Rating:
5.0

We have rented here the last three summers and will be back in Spring 2024. Leaving our boat in you gated area makes it very convenient for weekends at Higgins Lake. See you in a few months, please winter go by quickly.

debra k  |  Overall Experience 
Rating:
5.0

Would be helpful to have a remote to open the gate

debbie k  |  Overall Experience 
Rating:
5.0

Great friendly, helpful employees. Very nice equipped location

Julie S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matt B  |  First Impressions 
Rating:
5.0

The owner/manager is the best! Always so friendly and fun to work with!

Jo H  |  Overall Experience 
Rating:
5.0

Sandy and her team are excellent to work with.

jim h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyle A  |  Overall Experience 
Rating:
5.0

Have always had a good experience at this location

John W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James K  |  First Impressions 
Rating:
5.0

Sandy and the crew are great to work with!

cathy f  |  First Impressions 
Rating:
5.0

Very friendly and helpful

Billie M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

david k  |  Overall Experience 
Rating:
5.0

Very friendly always a great experience with them

James F  |  First Impressions 
Rating:
5.0

Can’t say enough good things about this facility and the people who work there. I rented indoor storage here for many years and was completely satisfied.

James C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allison C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin J  |  Online Move In 
Rating:
5.0

Sandy, is such a devoted employee. she goes beyond what is expected of her . I have used U-Haul over the years. Houghton lake Michigan gets the highest rating. Be proud you have employees like her .She is a 10.

JEANETTE S  |  Overall Experience 
Rating:
5.0

The best facility & well managed. Excellent security and fully staffed.

Craig/Roberta R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher D  |  First Impressions 
Rating:
5.0

Sandy is excellent. Calm and patient even while being short staffed.

Coor I  |  First Impressions 
Rating:
5.0

This location and Sandy specifically are absolutely amazing! Sandy really cares about people and is very responsive for all needs. I can't say enough how awesome she is!

Steven L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julia R  |  Overall Experience 
Rating:
5.0

Very nice facility!! Clean and convenient. Thank You.

Paul &  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shari M  |  Overall Experience 
Rating: