Customer Reviews for U-Haul Moving & Storage of Holland

2,295 comentarios

463 E Lakewood Blvd   Holland, MI 49424

(616) 396-0411

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(616) 396-0411

463 E Lakewood Blvd
Holland, MI 49424

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Bradley A. 
Clasificación:
1.0

Very very long wait time. Only one staff member. Truck has lots of crumbs in it. Had multiple times when the ignition wasn't working correctly and took more than 10 minutes to get the key to turn. When i mentioned this to an employee they acted like it isn't the first time it's happened.

Noel A. 
Clasificación:
5.0

Requireding an alternate telephone number of someone other than myself. I Absolutely refuse to hand out the telephone numbers of family and friends to u-haul because God only knows what you will do with them. You already have my telephone number, my email address, you took pictures of my driver's license, you have my home address and have my credit card number. There is no reason you would want another person's telephone number unless you plan on selling that to a telemarketer. And further, unless you call that number and ask them if they know me, you have no way of knowing if I just made that name and number up on the spot. The most stupid and ridiculous policy I've ever heard of.

Dan C. 
Clasificación:
5.0

Great service

Richard G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debby S. 
Clasificación:
5.0

Everyone at this store is friendly and helpful! I would definitely recommend this location.

Samantha P. 
Clasificación:
5.0

This was super easy! Joe was very nice he even helped us pick up our rental another day early! We were in and out within 15 minutes tops!

Andrew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan H. 
Clasificación:
2.0

At the desk I was told that they don't adjust the mirrors on the truck. Do you want customers to have accidents? Fortunately, I was able to get to my apartment without an accident and fortunately, a neighbor helped me and that neighbor had an allen wrench. In the past I had great service at another location but after this experience I would NOT recommend U-Haul. Caleb was EXCELLENT with the tow dolly the next morning.

noella P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chip S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chuck P. 
Clasificación:
5.0

El cliente no dejó un comentario.

mary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

Nothing at all! Exceptional customer service at this location. 👍

david K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David J. 
Clasificación:
3.0

I returned my truck after hours, but there was no service at the location and the app and website were extremely difficult to use. I had to call someone on the phone and the wait was over an hour long.

Audrey K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald M. 
Clasificación:
5.0

Loved the newer van... It was amazing

CHRISTOPHER GORD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TARA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared V. 
Clasificación:
4.0

El cliente no dejó un comentario.

jason F. 
Clasificación:
5.0

El cliente no dejó un comentario.

jose H. 
Clasificación:
5.0

I never received a receipt. I was supposed to receive an email receipt, but it never came. Can someone please send me a receipt? Gracias.

Walter R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY RAY G. 
Clasificación:
5.0

Keep up the good work!

Mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom S. 
Clasificación:
5.0

The workers are very friendly and helpful. I was helped by Josh and a woman (do not know her name) at the cash register at pick up Miguel at drop off. This confirms my desire to use UHaul whenever I need a trailer.

Peter G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Salvador F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell M. 
Clasificación:
5.0

Caleb was extremely helpful. He got us in and out quickly and was great to work with!

Robert D. 
Clasificación:
3.0

Person behind the desk was busy and had no one to help me so I unloaded my Rave 4 and parked and unhooked the transport trailer myself. This was the 4th transport trailer I rented from Uhaul in the least year.

Ronald F. 
Clasificación:
5.0

Your manager, Joshua Burchfield was awesome. I've dealt with him in the past and the experience has always been seamless. He helped me arrange and set up a car hauler on Sunday, Mothers Day to boot, and answered all my questions. He truly takes his job seriously and goes above and beyond to assist his customers!

DONALD GARY B. 
Clasificación:
5.0

Need light at parking lot exit

cindy K. 
Clasificación:
4.0

The person who waited on us was VERY helpful, as was the person who was getting the vehicle ready for us. Great location for us! However, there was a gentleman who was doing something on a computer when we arrived and was not willing to help us...we were ignored. When he completed whatever he was doing, he told the lady who was helping someone else before us something about not taking any work after a certain time and walked away back to the other room...while we were still waiting! PS-Still awaiting my receipt (?)

Terri H. 
Clasificación:
5.0

Very impressed- my past experiences were not good with UHaul. Every detail was covered

Jerrell C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

Great service. No suprises.

Scott S. 
Clasificación:
4.0

El cliente no dejó un comentario.

William G. 
Clasificación:
5.0

Beautiful facility, EXTREMELY nice and helpful people the best U Haul I have ever been to - for real. Really cool white trailer out front, too!

THOMASMARK F. 
Clasificación:
5.0

El cliente no dejó un comentario.

steve L. 
Clasificación:
1.0

I've received these rental emails & in todays environment it's troubling because I live in Florida & never rented a uhaul in Michigan. Please advise me

christy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

greg G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ariana V. 
Clasificación:
5.0

Very pleased with their business attitude.Professional and still friendly. I've rented from them several times and will continue to do so.

JOHN RICHARD V. 
Clasificación:
5.0

Have more elevators and carts. Other than that TIANA & CALEB were AMAZING. Such wonderful people.

Max R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ben H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Fred W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin Q. 
Clasificación:
5.0

The trucks are always clean , and the people are fast friendly and professional.

John O. 
Clasificación:
3.0

Some previously smoked in it, which I have allergies too, but it was the last vehicle too rent. Your web site for booking is terrible, page after page of add-in's, the one that made mad was the one with pre add packaging materials. It had a sub total of $73.00 at the bottom which I didn't request or select, what the hell is this. I found the tiny no-thanks but in the top right corner to hit. Shame on you Uhaul.

mike R. 
Clasificación:
1.0

The 15-foot U-Haul truck had a loose steering wheel, spongey breaks, a passenger-side seatbelt that would not latch and a faulty window shield wiper on the driver's side. While driving through construction in the pouring rain, the windshield wiper came off. The vehicle was incredibly difficult to drive due to the loose steering wheel. You could turn the wheel several inches an nothing would happen. This made it very difficult to navigate. We were honestly scared for our lives while driving and riding in this vehicle.

Eric T. 
Clasificación:
5.0

N/C

GALEN FREDERICK Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Malik W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd C. 
Clasificación:
2.0

The staff was very nice and friendly. The storage unit is way better than any other place we've ever used. If a storage unit is need in the future we will be going through Uhaul for sure. The issue we had is that the 20' truck we reserved was not available when we got to the store. We had to settle for a 15' truck which caused us more trips/gas/mileage.

Eric B. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARVIN J. 
Clasificación:
5.0

Excellent customer service

Jerry B. 
Clasificación:
5.0

Just Keep Doing What U Doing Thanks

VERONICA ANN R. 
Clasificación:
5.0

No improvements needed. My experience was easy and smooth. Gracias

nicole S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy S. 
Clasificación:
5.0

Excelente servicio, y lo mejor es que cuentan con el señor de mantenimiento de las unidades que hable un perfecto español y es de gran ayuda para la gente hispana.

Leonardo S. 
Clasificación:
5.0

El cliente no dejó un comentario.

craig H. 
Clasificación:
5.0

The return app is a disaster. You don't know that you have to HURRY and take all the pictures BEFORE you go into the return process, or you have to start over and over and over. I had to restart it 5 times to go get pics in a "timely:" manner. Disaster!! I won't rent again just because of that.

lisa S. 
Clasificación:
5.0

Everything was great until I went to return it. The after hours return process sucks. Rented a trailer and it was asking me for fuel level and odometer readings. Asked for a site bar code… where is that at? Very frustrating after a long day of travel.

Sean S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jane P. 
Clasificación:
3.0

Returned pickup truck early, still waiting on my receipt. Know one to accept and inspect return! You need to get your flagship store running smoothly

Bob C. 
Clasificación:
5.0

Great job!

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas D. 
Clasificación:
5.0

Everything was good, except for one thing - I was shown where my truck was located and I got in and was about to leave, I realized that I did not check to see if they tossed in the appliance dolly that I also rented. When I checked the truck, I saw that they did not throw that in. It was easy enough to ask, and the gentleman got one for me, but the point would be that I expected it to have been in the truck already as that is what I ordered. Good thing I checked first.

al H. 
Clasificación:
5.0

El cliente no dejó un comentario.

norma R. 
Clasificación:
5.0

Great service

tim R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert Z. 
Clasificación:
5.0

Nada

kevin C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ELIZABETH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles Z. 
Clasificación:
5.0

Everything was great here. The clerk was so very nice. It was a pleasure talking with her.

Joanne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Samuel R. 
Clasificación:
5.0

They were attentive to my needs and their prices were very fair. The staff was always pleasant. Only word of advice, try to avoid contacting them at the very beginning end of the month (when demand is highest) via phone because if they're overloaded with calls they roll over to the national dispatcher desk and they're not very helpful. Even so, 5-stars for the local team here!

Stephen M. 
Clasificación:
5.0

Everything was great.

Donald T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
5.0

Everyone was super nice. Pick up/ drop off we're both super fast and easy.

Kristina V. 
Clasificación:
3.0

El cliente no dejó un comentario.

sarah V. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeanna M. 
Clasificación:
5.0

Great Job !! Made the experience very easy for me.

Stephen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KURT ALLEN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDUARDO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bridget B. 
Clasificación:
5.0

El cliente no dejó un comentario.

leo W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie M. 
Clasificación:
1.0

Pre arranged geound level storage unit 10x 15 and they didn't have that size available and gave me Two units. One 10x10 and one 5x5 on second floor way in the back.

Charlotte S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

joel t.  |  First Impressions 
Clasificación:
5.0

It was a great place! Thank you so much! Keep it up! :)

lindsay b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

veronica s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge O.  |  First Impressions 
Clasificación:
5.0

Quick fast and easy to take care of bysiness

Sorin P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JHOANA LIZBETH G.  |  Overall Experience 
Clasificación:
5.0

Mr Hall was very nice and helpful!

Sandra Q.  |  First Impressions 
Clasificación:
5.0

I love the storage units and buildings. Will make sure I recommend!

Jeffrey H.  |  Overall Experience 
Clasificación:
5.0

This facility is great. If I ever need storage again, I'm coming here.

Brandon K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Deanna B.  |  First Impressions 
Clasificación:
2.0

Staff were very gracious and patient answering my questions while deciding what storage unit would satisfy our needs. Storage building is nice in that it allows you to pull into an enclosed garage/bay to load and unload if weather is bad. Loading carts are provided to borrow as you enter the building. Good security setup involving swipe in and out with card provided and security cameras, etc. Very clean.

Dave H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rafael l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brieena W.  |  First Impressions 
Clasificación:
4.0

Wish the access times stayed open 24/7

charlotte c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

David D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY RAY G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BLANCA NELLY M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric N.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff and clean, dry, and convenient location

Christopher B.  |  Overall Experience 
Clasificación:
5.0

Very helpful

rosa l.  |  Overall Experience 
Clasificación:
5.0

Great, clean place to store your stuff!

patricia p.  |  Overall Experience 
Clasificación:
5.0

Best facility I have ever used!

CHRISTINE K.  |  First Impressions 
Clasificación:
5.0

I had a hard time closing the back door of the truck I rented was the only issue I had.

shirley s.  |  First Impressions 
Clasificación:
5.0

Moving from Illinois to Michigan in today's Real Estate market is tough enough. Add in packing and moving 24 years of "stuff" and you have a challenge on your hands! The crew and facilities at Holland U Haul Moving and Storage really smoothed things out for our family! Amazing climate controlled facility to keep our belongings safe and dry. Amazing, easy to navigate facility. Affordable - and moving costs more than you know - really helped us. Loved the truck rental we got From U Haul. Handy info on properly loading and driving the truck helped too. Moving supplies galore at this facility. Everything you need to complete your move. I highly recommend Holland U Haul Moving and Storage! Thanks to everyone for making this easy and fun. Ray L.

RAYMOND L.  |  Overall Experience 
Clasificación:
5.0

Great employees!!

anthony i.  |  Overall Experience 
Clasificación:
4.0

Some sand in my unit. People were nice.

DREW JULIANNA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHESTER M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Luke C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

stephen j.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ANNA MAE L.  |  First Impressions 
Clasificación:
5.0

Staff was very very helpful even the cleaning people were! Very good service. Highly recommend!!

maria B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michael b.  |  Overall Experience 
Clasificación:
5.0

I whole wholeheartedly recommend Holland U-Haul Storage facility on Lakewood Blvd. The process from reserving the storage unit to renting the truck was perfect. Thank you for going above and beyond for me.

Ronald M.  |  First Impressions 
Clasificación:
5.0

Staff very helpful in explaining the process and setting up my rental.

Mark J.  |  First Impressions 
Clasificación:
5.0

So far, I have yet to see the unit we rented, but the service personnel was excellent, helpful, professional. It was a pleasure signing up for a storage unit and returning a truck to your facility.

Polly K.  |  First Impressions 
Clasificación:
5.0

I had made a reservation for a unit weeks before my move. The unit was no longer available on move day. It would have been nice if a reservation actually meant something, which, apparently, it does not. Other than that, the employees and facility are excellent.

julie s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NORMA RAMIREZ B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

maria B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia C.  |  Overall Experience 
Clasificación:
5.0

Day was great!

loren s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JODI ANN M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

D'Andre M.  |  First Impressions 
Clasificación:
3.0

Overall good experience. Felt like the staff was eyeballing me to make sure I didn't steal anything. That did not make me feel good. Only issue I had

Gabriel M.  |  First Impressions 
Clasificación:
1.0

Just got extra charge so two charges no reason why i was told first month free no charge for not having it cleaned

david e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LAUREL SUE B.  |  First Impressions 
Clasificación:
5.0

The entire staff was helpful, professional, friendly and very efficient. Janitorial person at storage location was very helpful during initial move. We could have found unit, however, person quickly showed us the location, directed us to the carts, location to unload if raining, etc.

DALE IRVIN T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura V.  |  First Impressions 
Clasificación:
5.0

Everyone was nice and helpful at the Lakewood U-Haul.

Eve M.  |  Overall Experience 
Clasificación:
5.0

Above and beyond customer service! Thank you!

AMBER LEE G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Audrey G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

deborah p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

stacy m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

patricia p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodi M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Esmeralda P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

april u.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN KENDRICK F.  |  Overall Experience 
Clasificación:
5.0

Staff was AMAZING!!!! Alondra went above and beyond! We definitely were happy with your service!

TIFFANIE JEAN B.  |  Overall Experience 
Clasificación:
5.0

Impressive facility. Very knowledgeable staff

laurie f.  |  First Impressions 
Clasificación:
5.0

The young girl working the counter was very helpful..

Yolanda r.  |  First Impressions 
Clasificación:
5.0

Could ask for better service and kind people.

Gene B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Magdalena g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer Z.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas G.  |  Overall Experience 
Clasificación:
3.0

Disappointed that I booked the largest unit over the phone and found that the size was unavailable when I arrived with my load. Had to accept a smaller unit because my movers were there with a load on their truck. Had to pay movers additional amount because my allotted time ran over due to delay in time it took to reapply for smaller unit.

patricia p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin B.  |  Overall Experience 
Clasificación:
4.0

Had to wait several minutes while the person taking care of store was moving things with a hilo

LAURENCE WILLIAM K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine S.  |  First Impressions 
Clasificación:
5.0

The location staff went above and beyond to make sure my experience was enjoyable.

Ronald W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sophorn T.  |  Overall Experience 
Clasificación:
4.0

The staff was very helpful and accommodating, answering all questions even while busy with other duties. The facility was clean and well-maintained. My only complaint would be that the security system was not very intuitive. The alarms went off several times during our visit, and we were not sure if it was due to a mistake on our part or a malfunction. Overall, though, a smooth experience.

jesse r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexa B.  |  Online Move In 
Clasificación:
5.0

Customer rep went above and beyond! Excellent service.

Jonathan S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sophorn T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

stacy m.  |  First Impressions 
Clasificación:
4.0

Only complaint I have is that I ended my rental of the unit 12 days early and received no prorated refund for those 12 days. ☹️

Alan B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Norma R.  |  Overall Experience 
Clasificación:
5.0

Customer Service was superior!!!

anthony i.  |  First Impressions 
Clasificación:
4.0

Everyone was very friendly. Since it was my first time to use a storage I wish they would have taken more time to explain things to me.

Christopher M.  |  First Impressions 
Clasificación:
5.0

Great service!

scott t.  |  First Impressions 
Clasificación:
5.0

Access was only an issue because of COVID. I understand and absolutely loved the friendly staff and quick help for my situation!

ANTONY CHARLES B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tomas D.  |  First Impressions 
Clasificación:
4.0

PLEASE purchase at least one DEDICATED hand cart for Building A. It's not that much of an investment.. Having to constantly borrow a hand cart from Building B is such an inconvience so I won't bother to return "borrowed" hand carts until this deficiency is corrected by management. Make moving easier for your customers. Maybe I should buy my own and store it within my unit.

BRUCE LAWRENCE H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia P.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Constance S.  |  First Impressions 
Clasificación:
5.0

Outstanding bunch work for uhaul I am serious I had Jill's movers empty the uhaul I have used uhaul many times before on long long long moves I mean like 2000 miles before they were great then and great now best bunch of people you will ever get your hands on give them all a 60 percent raise

Kim B.  |  First Impressions 
Clasificación:
5.0

We rented a storage unit for a few months while we had some working going on at home. We wanted a climate controlled unit that would not get mice or bugs. The U-Haul unit met our needs. The unit was clean and in good condition. We put a few sticky traps inside just in case something got in. At the end, the traps caught nothing and all of our boxes were in the same condition as when we put them in. Recommended. Staff was helpful too.

Steven W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim W.  |  Overall Experience 
Clasificación:
5.0

Andrew and Adriana (spelling name?) was both awesome and helped me stay calm during a very hectic move. Great customer service! Thank you both!

melinda p.  |  First Impressions 
Clasificación:
5.0

Very friendly staff and good value for your storage needs. Very clean, well maintained and secure

Robert D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Jesse t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jodie m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

William C.  |  Overall Experience 
Clasificación:
5.0

Awesome staff and professional- really made a stressful time for us and our move super easy! ¡Gracias!

Steve D.  |  First Impressions 
Clasificación:
5.0

The only problem I had was remembering to diarm my unit

bobby g.  |  Overall Experience 
Clasificación:
4.0

I was surprised to discover that the 5x5x10 storage was 10 feet vertical - not very convenient. Also, it was required to purchase a Uhaul security lock for $10.

David V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

carol n.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer H.  |  First Impressions 
Clasificación:
5.0

Everything I needed to know was answered and explained thoroughly. Showed the correct way to use your pin code and was more than friendly and accommodating.

John M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

phillip c.  |  Overall Experience 
Clasificación:
5.0

The staff was great anytime I went in

Laurel B.  |  Overall Experience 
Clasificación:
5.0

Only improvement maybe is one employee interaction came across as slightly aggressive

Kyle B.  |  Overall Experience 
Clasificación:
2.0

The man that served me was rude. First impressions, I turn up with a truck after just moving out of Chicago , tired , my truck rolled into the grass slightly. I walk inside and he Dosent even greet me and just says "is that your truck on my grass , you best move it". I then asked if there is a storage shed close to the door , he says no and puts me in one that all the way at the end, just to make it difficult. The screen said there were heaps available. I was supposed to get the first month free and when I said I am supposed to get the first month free he says "I don't see any record" and I said I'll just bring the email up and then he says "too late I've already charged you and I don't know how to reverse it" ! I'm stunned at his rudeness. Then when he gives me a security code to enter the facility we go to test it and it fails then we try again and fails. The he said oh well and walks away. I said excuse me , what am I supposed to do, he said oh the system is down. I said well I need a security code that works and he said it's fine you can just put up with the annoying sound. The check in was so bad , unprofessional , he didn't wear a mask , I was disgusted !! I tried to call Day the manager but she didn't answer.

Patrick C.  |  First Impressions 
Clasificación:
5.0

Quite happy with my experience at this location

Mark T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mike e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mike e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

REYNA R.  |  Overall Experience 
Clasificación:
5.0

Staff was very nice; it was a busy day/time while we were there, but they handled all customers plus a large delivery truck with no problems! Hopefully our move-in and eventual move-out from our new unit will go as smoothly!!

Tasha F.  |  First Impressions 
Clasificación:
5.0

Great place to store your stuff. Climate controlled and clean.

Michael M.  |  Overall Experience 
Clasificación:
5.0

I forgot to get my dolly for loading a refrigerator and they gave it to me free when I returned and a discount. They are so nice and helpful.

MARY F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Maria O.  |  Overall Experience 
Clasificación:
5.0

U-Haul was conveniently located and easily accessible for my needs. Day and her staff are fantastic to work with and made the whole move in and move out process seamless.

steven w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA KAY G.  |  Overall Experience 
Clasificación:
3.0

I reserved a unit several weeks before my move. Then, while in the middle of a stressful move, I received several phone calls from U-Haul warning me that my unit was available to be rented online and if I did not rent it, I might lose it. This caused me a lot of stress and it seems U-Haul needs to fix its reservation system. If I have reserved a unit, it should not be available for any random person online to rent. Other than that, everything went well. The unit was clean. The facility seems great.

David D.  |  Online Move In 
Clasificación:
5.0

Had trouble Accessing code. Had to call the trouble phone number. Talked with owner. Then had to call back because the large slider would not open. Called back and no answer left my number and no return call. This was @ 9:4:0 pm. Had appliances and had to go thru small door. Very tight hit. Scratched up handle on refrigerator

SANDRA KAY G.  |  First Impressions 
Clasificación:
1.0

The check-in/check-out system is unreliable. The alarm frequently sounds when people open their units. It happens so often that no one thinks it odd. The after hours access also does not work, so our access was limited to when the store was open. We had our unit on auto-pay for convenience. One time I tried to access my unit, but there was a second lock on it for not paying. Of course I was furious. When I went into the store, they said they had no idea how to contact me, that they had "peeked over the wall and saw the unit was empty" (which was a completely lie - it was not empty until we just vacated it yesterday), and that we had not paid. We filled out a lot of paperwork with secondary contact information when we rented the unit, so nothing they said made sense. This is an indication that they made some kind of major mistake and then tried to blame us. I never felt like my belongings were secure there or that I could access my unit at will as they advertise. Based on our experiences with this facility, I do not trust them at all and would never recommend them. We are thrilled to be out of there.

Michelle L.  |  Overall Experience 
Clasificación:
5.0

Thank You for making this easy!

DEBORAH B.  |  First Impressions 
Clasificación:
4.0

The access card they gave me didn't work. I went back to the office. We tried the PIN code method, which also didn't work. They stated they were having trouble with their system, but I am not confident I'll get in again without setting off the alarm.

Susan W.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful!! Love the cleanliness!!

Becki h.  |  First Impressions 
Clasificación:
2.0

I had a lot of problems accessing my unit. The key card/access code system often did not work - especially in cold weather. This meant that I could only access my unit during open hours. Even when the key card/access code system appeared to work, the alarm often sounded when I opened my door. While I was there, I observed it happening to other customers too. In fact, it happened so much that no one flinched when the alarm went off because it was so common. I had a lot of frustration with not being able to pay my account in advance. I tried to do this online and in person, but the system will not allow it. I would rather pay in advance than have to wait until the due date and take a chance of getting a late fee if I happen to forget. This should be updated. Gracias.

Michelle L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

steven w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

danny l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

danny l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

danny l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNY L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandy G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Michelle S.  |  Overall Experience 
Clasificación:
5.0

Very convenient to not have to come into office to set everything up. Everything was organized and detailed prior to move in.

Vanessa S.  |  Online Move In 
Clasificación:
5.0

Clean, fast, curtious and knowledgable

Jimmy P.  |  First Impressions 
Clasificación:
5.0

Friendly staff, easy process, clean units, and the units are indoors with extra security provided. Overall very happy with Uhaul Sef-Storage

gabriela s.  |  First Impressions 
Clasificación:
5.0

outstanding service and trouble free experience

Richard W.  |  Overall Experience 
Clasificación:
5.0

Excellent service, very friendly and helpful from all employees

Barbara M.  |  Overall Experience 
Clasificación:
5.0

Great crew all of them!!!!

jodi n.  |  Overall Experience 
Clasificación:
5.0

So happy with staff!!!!

Jodi N.  |  Overall Experience 
Clasificación:
5.0

Flawless and quick service, front to back.

Richard W.  |  First Impressions 
Clasificación:
5.0

Wonderful customer service, your manager Day Paxton, was very pleasant to work with and very helpful. I will use your facility in the future

Barbara M.  |  First Impressions 
Clasificación:
5.0

Rosie was very knowledgeable and fluent in Spanish. Great customer service experience!! Thank you for making this move eazy!!

keith b.  |  First Impressions 
Clasificación:
5.0

My apologies (again) for the behavior of Ms. Binaku

Eugene P.  |  Overall Experience 
Clasificación:
5.0

Day was very helpful and and staff was outstanding very knowledgeable with storage. The storage unit was very clean and I felt safe keeping my valuables here. I recommend this facility!!

Andrew B.  |  Overall Experience 
Clasificación:
5.0

Made storing my belongings easy and was able to get a truck in same locate to make the move to my new home extremely easy.

josh b.  |  Overall Experience 
Clasificación:
5.0

Great service!! Very friendly workers.

Andrew B.  |  First Impressions 
Clasificación:
5.0

Everyone was very nice and went above and beyond to meet needs and exceed expectations.

melissa h.  |  First Impressions 
Clasificación:
5.0

I would definitely recommend it if you want a good storage area when your moving to a new place! Great experience

Prathika S.  |  Overall Experience 
Clasificación:
5.0

The young lady that works second shift ...AWESOME ! Can't remember her name but her dad is in charge of trailer repairs and rentals

terry d.  |  First Impressions 
Clasificación:
5.0

I loved the service. They were very friendly!! I would surely recommend this to anyone who is in need of a storage unit!!!!

Prathika S.  |  First Impressions 
Clasificación:
5.0

Very helpful, professional! Clean!

Caroline S.  |  First Impressions 
Clasificación:
5.0

Easy to deal with. Lots of options. Good selection of moving supplies.

PATRICK C.  |  Overall Experience 
Clasificación:
5.0

I was pleased with my storage unit.

Barbara V.  |  Overall Experience 
Clasificación:
4.0

Everyone was friendly and helpful. Thanks.

brian m.  |  First Impressions 
Clasificación:
5.0

Day and Elizabeth were very helpful and professional. Had to call several times. Each time I spoke with the store itself, they were patient and answered all my concerns.

Susan W.  |  First Impressions 
Clasificación:
2.0

Personal not trained! Manager had to do the paperwork.

Victor T.  |  First Impressions 
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