Customer Reviews for U-Haul Moving & Storage of Holland

2,002 reviews

463 E Lakewood Blvd   Holland, MI 49424

(616) 396-0411

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(616) 396-0411

463 E Lakewood Blvd
Holland, MI 49424

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Victor C. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Marielena H. 
Rating:
5.0

Customer did not leave a comment.

Jim H. 
Rating:
5.0

Customer did not leave a comment.

DAVID GLENN B. 
Rating:
5.0

Customer did not leave a comment.

Brandon R. 
Rating:
5.0

Customer did not leave a comment.

Felix M. 
Rating:
5.0

Great employees!!

anthony i.  |  Overall Experience 
Rating:
5.0

Awesome service!

BARBARA LOU K. 
Rating:
5.0

when we picked up truck it was exstramly dirty and the oil light was on was glad I was not making a long trip they need a better maintenace plan!

THOMAS JOE W. 
Rating:
4.0

Customer did not leave a comment.

ERIC ANDREW S. 
Rating:
4.0

Some sand in my unit. People were nice.

DREW JULIANNA S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

CRAIG WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth Y. 
Rating:
5.0

The customer service here was amazing, they were very efficient, helpful and friendly. I would rent from here again.

ROBERT W S. 
Rating:
5.0

Customer did not leave a comment.

ANDY D. 
Rating:
5.0

Customer did not leave a comment.

SARAH WINN V. 
Rating:
5.0

Customer did not leave a comment.

David C.  |  Overall Experience 
Rating:
5.0

Your price is outrageous

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

CHESTER M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luke C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stephen j.  |  First Impressions 
Rating:
5.0

It was so easy to pick up and drop off. Will definitely use again in the future. Thank you!

Jennifer P. 
Rating:
5.0

Everything was great. Day Paxton is a very friendly and courteous person.

JOEYW K. 
Rating:
4.0

Truck had almost no gas and cigarette ash inside the cab with food crumbs on the floor and parts of the vinyl near the cup holder was sticky to the touch. The office staff was pleasant and very helpful.

CARL JOHN T. 
Rating:
4.0

Customer did not leave a comment.

ANNA MAE L.  |  First Impressions 
Rating:
5.0

Staff was very very helpful even the cleaning people were! Very good service. Highly recommend!!

maria B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael b.  |  Overall Experience 
Rating:
5.0

All good. We were treated very well, the truck was clean and we had no issues with it. I would rent here again and recommend to a friend.

JAMES CHRISTOPHE V. 
Rating:
5.0

Customer did not leave a comment.

Terry B. 
Rating:
5.0

Snowbrushes in the trucks, I picked up before opening and there was an inch of snow on the windshield.

Arnie S. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Very helpful staff who was thorough in their explanation of everything. Will definitely use again in the future.

JARED MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

ROBERT NORMAN W. 
Rating:
5.0

Customer did not leave a comment.

STEVEN KEITH B. 
Rating:
5.0

Customer did not leave a comment.

Staci K. 
Rating:
5.0

This location is the best! Customer service is excellent. Very clean.

STEVEN KENNETH K. 
Rating:
5.0

Have front windshield perfectly clean when starting out

JACLYN H. 
Rating:
5.0

Day and the entire crew were outstanding. Very helpful!!! Thank you to ALL , especially Day in Holland Mi

ROBIN ALLYSON H. 
Rating:
5.0

Customer did not leave a comment.

HARTLEY LOUIS S. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Caleb represents your company very well! Professional, knowledgeable and is an compliment to your company!

Craig M. 
Rating:
5.0

Very professional and courteous operation. Day (owner) took the time to explain everything in great detail and answered all questions asked. Great pleasure to have done business with this location.

STEVEN MATTHEW W. 
Rating:
5.0

Customer did not leave a comment.

JAMES ALAN C. 
Rating:
5.0

Customer did not leave a comment.

RONALD JOSEPH K. 
Rating:
5.0

Rental process straightforward and simple all around.

SHAWN MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

RENNETTE CHAVEZ R. 
Rating:
5.0

Friendly, helpful staff. Prompt pick up and drop off. A top - notch experience. Thanks.

JEANNIE M R. 
Rating:
5.0

I whole wholeheartedly recommend Holland U-Haul Storage facility on Lakewood Blvd. The process from reserving the storage unit to renting the truck was perfect. Thank you for going above and beyond for me.

Ronald M.  |  First Impressions 
Rating:
5.0

Great job by Day and her crew!!

LOREN GENE S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT JOSEPH H. 
Rating:
5.0

Staff very helpful in explaining the process and setting up my rental.

Mark J.  |  First Impressions 
Rating:
5.0

So far, I have yet to see the unit we rented, but the service personnel was excellent, helpful, professional. It was a pleasure signing up for a storage unit and returning a truck to your facility.

Polly K.  |  First Impressions 
Rating:
5.0

I had made a reservation for a unit weeks before my move. The unit was no longer available on move day. It would have been nice if a reservation actually meant something, which, apparently, it does not. Other than that, the employees and facility are excellent.

julie s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NORMA RAMIREZ B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK MICHAEL C. 
Rating:
5.0

The truck was in terrible shape. It had just under a quarter of a tank and ran out of gas stranding us on a busy highway.

JUSTIN MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

JAYESH PRABHAKAR P. 
Rating:
5.0

Nothing.

STEVEN RONALD H. 
Rating:
4.0

Customer did not leave a comment.

BARBARA JOY J. 
Rating:
5.0

Customer did not leave a comment.

RACHEL ANN S. 
Rating:
3.0

Customer did not leave a comment.

DANIEL ALVIN A. 
Rating:
5.0

Customer did not leave a comment.

TREVOR IAN B. 
Rating:
5.0

Customer did not leave a comment.

CASEY MITCHELL C. 
Rating:
5.0

Customer did not leave a comment.

LORI ANN P. 
Rating:
5.0

Geat customer service I can't remember her name but she was very friendly and helpful place and restrooms were very clean

MARVIN SHAY C. 
Rating:
5.0

Thank Day and Mr Armbroke- sorry if I have his name wrong but he's a good guy who put the hitch on.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER GRACE R. 
Rating:
4.0

Customer did not leave a comment.

maria B.  |  First Impressions 
Rating:
4.0

Wellness to check in with our wait by Robert.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

LUIS MANUEL F. 
Rating:
4.0

cleanest and nicest public restroom facility. this is the best U-Haul service center that I've ever been in. will use you guys for future rental needs. thx., Wayne McCuskey

wayne M. 
Rating:
5.0

Customer did not leave a comment.

Alicia C.  |  Overall Experience 
Rating:
3.0

Location was closed but was charged an additional $76 as the app stated I was late returning after hours and another day of rental was charged to my card. I accepted it as it was after hours and it was rainy and nasty out and no one to assist. I was not late returning, I picked up the truck at 7pm on Friday and returned at 7:15pm on Sunday. Yes, it was 15mins late but no grace period??? Beware U-Haul is getting rich from their app and no flexibility to protest except with this review, especially after hours. Thanks for allowing after hours returns but no thank you on ever renting from any U-Haul again.

ERIC CARL Y. 
Rating:
5.0

Customer did not leave a comment.

Joey C. 
Rating:
5.0

Nothing. It was great

TONY LEONARD W. 
Rating:
5.0

Quick drop Off. Staff was friendly and facilitated drop off..Excellent customer service.

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

LORI ANN P. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH STANLEY M. 
Rating:
5.0

Customer did not leave a comment.

susan N. 
Rating:
5.0

All of my experiences with this U-Haul have been VERY good.

DAVID EDGAR H. 
Rating:
5.0

Customer did not leave a comment.

DALE EDWARD C. 
Rating:
5.0

Day Paxton and staff our the best u-haul .

STEVEN PAUL J. 
Rating:
5.0

Customer did not leave a comment.

ERIC ALAN S. 
Rating:
5.0

The employee stayed after close so we could turn in our truck. SO AWESOME and totally impressed. THANK YOU, it's been a great experience again!

THOMAS EDWARD G. 
Rating:
5.0

From checking in to checking out, very good experience.

DANIEL C. 
Rating:
5.0

Return of trailer was not easy. Stood outside a long time. Attendant finally came out and told me where to park trailer and wait. Parked trailer and waited another 15 minutes. Finally just unhooked it myself. Attendant finally came out and said I'd get an email receipt and could go.

TONY LEONARD W. 
Rating:
5.0

The staff was friendly and efficient. Very knowledgeable and helpful.

SHERRI JANE T. 
Rating:
3.0

called and was on hold for 35 minutes and gave up and hung up.TERRIBLE

DANIEL R Z. 
Rating:
5.0

Everything was great. Thanks!

Adam V. 
Rating:
5.0

Customer did not leave a comment.

JORDAN JOHNNATHA R. 
Rating:
5.0

the experience was great. i rent quite often between Lansing and Holland for personal and work related needs.

ANTHONY ANDRE F. 
Rating:
5.0

Day was great!

loren s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

Nothing for UHAUL to do but the cargo area of the truck smelled like marijuana. Probably the previous user. Noticed at time of pickup in Brighton, it was pointed out by the employee there. Left the door open most of the day Saturday and Sunday, yet the smell was still there. Not sure how or if you can prevent that.

Andrew M. 
Rating:
4.0

Simple and reliable

Sengaloung V. 
Rating:
5.0

Customer did not leave a comment.

JODI ANN M.  |  Overall Experience 
Rating:
5.0

The biggest problem was the lack of mechanical staff to fix wiring or other problems associated with customer vehicles. However the facilities were well maintained and the staff was very helpful. My project was completed successfully due to Uhaul. I would certainly use uhaul services again.

MICHAELALLEN C. 
Rating:
5.0

Customer did not leave a comment.

D'Andre M.  |  First Impressions 
Rating:
3.0

Overall good experience. Felt like the staff was eyeballing me to make sure I didn't steal anything. That did not make me feel good. Only issue I had

Gabriel M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA CHRISTINA A. 
Rating:
4.0

Customer did not leave a comment.

Duncan M. 
Rating:
5.0

Customer did not leave a comment.

ANN MARIA T. 
Rating:
5.0

Customer did not leave a comment.

THOMAS JOE W. 
Rating:
5.0

Wonderful customer service

susan S. 
Rating:
5.0

Nothing you have great customer service everytime I've rented from you. The equipment is in great condition as well. Thank you

Chris B. 
Rating:
1.0

Just got extra charge so two charges no reason why i was told first month free no charge for not having it cleaned

david e.  |  First Impressions 
Rating:
2.0

The pictures of the truck weren't even the correct truck.i had to dispute them all with the correct pictures.

DANIEL JOSEPH K. 
Rating:
5.0

Customer did not leave a comment.

GEORGE P. 
Rating:
5.0

Quick & easy.

MICHAEL RAYMOND K. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Brandon L. 
Rating:
5.0

Customer did not leave a comment.

LAUREL SUE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASON JOHN K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL RAY M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN JOHN T. 
Rating:
5.0

I have rented from this location many times and, the trucks are always alot cleaner than any other location. The people on the turn in island were always helpful. We have rented from other companies. But uhaul is the easiest and best trucks as far as condition. Only thing is the price per mile.

John O. 
Rating:
5.0

Customer did not leave a comment.

Jophet M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CLEMENT D. 
Rating:
5.0

The entire staff was helpful, professional, friendly and very efficient. Janitorial person at storage location was very helpful during initial move. We could have found unit, however, person quickly showed us the location, directed us to the carts, location to unload if raining, etc.

DALE IRVIN T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura V.  |  First Impressions 
Rating:
5.0

Everyone was nice and helpful at the Lakewood U-Haul.

Eve M.  |  Overall Experience 
Rating:
5.0

Above and beyond customer service! Thank you!

AMBER LEE G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Audrey G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deborah p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

stacy m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patricia p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jodi M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Esmeralda P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

april u.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RYAN KENDRICK F.  |  Overall Experience 
Rating:
5.0

Staff was AMAZING!!!! Alondra went above and beyond! We definitely were happy with your service!

TIFFANIE JEAN B.  |  Overall Experience 
Rating:
5.0

Impressive facility. Very knowledgeable staff

laurie f.  |  First Impressions 
Rating:
5.0

The young girl working the counter was very helpful..

Yolanda r.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Magdalena B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Z.  |  Online Move In 
Rating:
3.0

Disappointed that I booked the largest unit over the phone and found that the size was unavailable when I arrived with my load. Had to accept a smaller unit because my movers were there with a load on their truck. Had to pay movers additional amount because my allotted time ran over due to delay in time it took to reapply for smaller unit.

patricia p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine S.  |  First Impressions 
Rating:
4.0

The staff was very helpful and accommodating, answering all questions even while busy with other duties. The facility was clean and well-maintained. My only complaint would be that the security system was not very intuitive. The alarms went off several times during our visit, and we were not sure if it was due to a mistake on our part or a malfunction. Overall, though, a smooth experience.

jesse r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexa B.  |  Online Move In 
Rating:
5.0

Customer rep went above and beyond! Excellent service.

Jonathan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stacy m.  |  First Impressions 
Rating:
5.0

Customer Service was superior!!!

anthony i.  |  First Impressions 
Rating:
5.0

Great service!

scott t.  |  First Impressions 
Rating:
5.0

Access was only an issue because of COVID. I understand and absolutely loved the friendly staff and quick help for my situation!

ANTONY CHARLES B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tomas D.  |  First Impressions 
Rating:
4.0

PLEASE purchase at least one DEDICATED hand cart for Building A. It's not that much of an investment.. Having to constantly borrow a hand cart from Building B is such an inconvience so I won't bother to return "borrowed" hand carts until this deficiency is corrected by management. Make moving easier for your customers. Maybe I should buy my own and store it within my unit.

BRUCE LAWRENCE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia P.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Constance S.  |  First Impressions 
Rating:
5.0

Outstanding bunch work for uhaul I am serious I had Jill's movers empty the uhaul I have used uhaul many times before on long long long moves I mean like 2000 miles before they were great then and great now best bunch of people you will ever get your hands on give them all a 60 percent raise

Kim B.  |  First Impressions 
Rating:
5.0

Andrew and Adriana (spelling name?) was both awesome and helped me stay calm during a very hectic move. Great customer service! Thank you both!

melinda p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natalie G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jesse t.  |  First Impressions 
Rating:
5.0

Everything I needed to know was answered and explained thoroughly. Showed the correct way to use your pin code and was more than friendly and accommodating.

John M.  |  First Impressions 
Rating:
5.0

I forgot to get my dolly for loading a refrigerator and they gave it to me free when I returned and a discount. They are so nice and helpful.

MARY F.  |  First Impressions 
Rating:
4.0

The access card they gave me didn't work. I went back to the office. We tried the PIN code method, which also didn't work. They stated they were having trouble with their system, but I am not confident I'll get in again without setting off the alarm.

Susan W.  |  First Impressions 
Rating:
5.0

Staff was very helpful!! Love the cleanliness!!

Becki h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bob D.  |  First Impressions 
Rating:
5.0

Clean, fast, curtious and knowledgable

Jimmy P.  |  First Impressions 
Rating:
5.0

Friendly staff, easy process, clean units, and the units are indoors with extra security provided. Overall very happy with Uhaul Sef-Storage

gabriela s.  |  First Impressions 
No reviews have been submitted for this location.

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