Customer Reviews for U-Haul Moving & Storage of Holbrook

3,397 reviews

1110 Lincoln Ave   Holbrook, NY 11741
(1/2 mile North of Sunrise Hwy)

(631) 589-6655

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 6:30 am - 8 pm
  • Sun: 8 am - 6 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(631) 589-6655

1110 Lincoln Ave
Holbrook, NY 11741
(1/2 mile North of Sunrise Hwy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 6:30 am - 8 pm
  • Sun: 8 am - 6 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Joe G. 
Rating:
5.0

Nothing. Well oiled machine over there

Paul P. 
Rating:
5.0

Customer did not leave a comment.

CELSOHUGO H. 
Rating:
5.0

We spoke with Max at least three times before renting the truck. Max answered all our questions and was very helpful. Thank you.

GEORGEJ JR F. 
Rating:
5.0

You guys are awesome keep up the good work!!

MARGARITA B. 
Rating:
3.0

I am a non smoker and the cab reeked of cigarettes. When I got the truck to my house, I found the ashtray was filled with cigarette butts. There were 2 cigarette packs under the seat along with beverage bottles. The steering wheel was sticky and dirty. The windshield was filthy. Aren't rental vehicles supposed to be cleaned before the customer picks them up? Especially with the Covid virus so prevalent??

Mary L. 
Rating:
5.0

Customer did not leave a comment.

glen K. 
Rating:
5.0

Everything went smooth from pick up to drop off. The service was excellent

Jennifer V. 
Rating:
5.0

Great place, Great Service.

RONALDG T. 
Rating:
1.0

Customer did not leave a comment.

Jose F. 
Rating:
5.0

Everything was great. Great customer service and assistance

Christine L. 
Rating:
4.0

Customer did not leave a comment.

KENNETHA U. 
Rating:
5.0

The light of the trailer Not working please fixed

LEANDRO G. 
Rating:
5.0

Customer did not leave a comment.

PATRICIAANN S. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

JOHNH III M. 
Rating:
5.0

Excellent customer service from start to return. Thank you. Very friendly staff.

MICHAELE M. 
Rating:
5.0

Customer did not leave a comment.

anthony F. 
Rating:
5.0

Customer did not leave a comment.

NICHOLASANTHONY G. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

Staff was very nice and accommodating

LISAMARIE G. 
Rating:
5.0

Retuned the truck after hours and was not able to do the return online. Call Custer service and there was a 53 minute wait to speak with someone. Now I have to call the location when the open and try to explain so I do t get charges another $20. This has happened to us before and it is very frustrating

Lynn C. 
Rating:
4.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Nothing. I was very happy with service. Thank you!

MICHAELJ S. 
Rating:
5.0

Customer did not leave a comment.

SUSANA B. 
Rating:
5.0

Easy to reserve. The truck was clean and everything worked well. The employees were very polite and professional. Thank you! It made my job of moving out of storage, so much better. The ramp was a godsend.

ELISABETHDIANA H. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

George K. 
Rating:
5.0

Everything you could hope for been there 8 yrs already

Mark K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AUSTIN L. 
Rating:
5.0

Customer did not leave a comment.

Ed P. 
Rating:
3.0

was not the cleanest rent what up frequently and significantly

DEBORHA E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
4.0

Customer did not leave a comment.

MARVINW C. 
Rating:
5.0

Great job

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

ERNIES D. 
Rating:
5.0

Customer did not leave a comment.

JOSEE R. 
Rating:
5.0

Nothing, this location was very efficient in every way.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

OZBAY T. 
Rating:
5.0

Nothing; it was as expected - great experience

RONALDJ JR S. 
Rating:
5.0

Excellent service

DIDERJ G. 
Rating:
5.0

Customer did not leave a comment.

GEORGE S. 
Rating:
4.0

Trailer was dirty and damaged all over. They did sweep out trailer once they realized it was full of dirt and tree branches. But overall Michael the person I dealt with was helpful and took care of it.

Michael V. 
Rating:
5.0

Have side view mirrors cleaned!

MICHAELE D. 
Rating:
5.0

This was the second time I rented from U-Haul and I wanted to let you know that Michael was very professional and courteous. I was very happy with the service I received. Michael is a great asset to your company.. I have told my family and friends if they ever need to rent a moving truck/van they need to go to your location and ask for Michael. Thank you, Deb Grupp

DEBORAA G. 
Rating:
5.0

Everything was wonderful--keep up the good work.

MARKW B. 
Rating:
1.0

The manager Chris is horrible he should be fired !!!! Every time being every month I go there he's miserable terrible attitude he screamed at me today because I told him he made a mistake on my bill which he took extra $65.00 from my account and wouldn't return it told me to call customer service I'm going to news 12 with this and social media

Kelly B. 
Rating:
5.0

Staff was also Very helpful

theresa B. 
Rating:
3.0

The owner charged me $237 for small dent on the van I rented and had an attitude. I would like to know how many times had he charged people for that same tiny dent. ???

DANIELJ C. 
Rating:
5.0

Customer did not leave a comment.

sonny M. 
Rating:
5.0

Customer did not leave a comment.

Richard Z. 
Rating:
5.0

Lower the price

William C. 
Rating:
1.0

Cause I don't live nearby. I rented the trailer right near my home yet had to drive over an hour away to this location.

MARSHALLJ J. 
Rating:
5.0

Rented a trailer and didn't experience any problems. No surprise charges. The employees were helpful and friendly. A+ in my book. Thank you.

Ronald O. 
Rating:
5.0

The young man that assisted us was extremely helpful and a tremendous gentleman You seriously need more employees like him

KAITLYNROSE B. 
Rating:
5.0

Customer did not leave a comment.

KATHERINEMARY R. 
Rating:
5.0

Customer did not leave a comment.

THOMASJ C. 
Rating:
5.0

Customer did not leave a comment.

Layla B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PETER C. 
Rating:
5.0

Customer did not leave a comment.

CURTISWILLIAM B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Camille T. 
Rating:
5.0

Customer did not leave a comment.

HUGHJ III B. 
Rating:
5.0

Customer did not leave a comment.

HUGHJ III B. 
Rating:
5.0

Customer did not leave a comment.

Seth B. 
Rating:
4.0

Customer did not leave a comment.

DOUGLASC M. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
1.0

You shouldn't tell a customer the tank is full on a vehicle your rent when it's only three quarters full and then I filled it up and only 132 miles and I had to put eight gallons and so I had to put more than I had to put in there and then you tell me I can't get my money back the person in charge told me fill it up it was on. Can you show me a paper that was 15/16. The guy told me it was full I didn't bother looking at a paper going by what the man told me I think it's pretty s***** that you got to beat somebody for $30 worth of gas that only needed to put in like maybe $5 worth of gas

RICHARDJORDON J. 
Rating:
5.0

Customer did not leave a comment.

Sal B. 
Rating:
5.0

Customer did not leave a comment.

Javier D. 
Rating:
5.0

Customer did not leave a comment.

BERNARD H. 
Rating:
2.0

Customer did not leave a comment.

DOMINICKJAMAL M. 
Rating:
4.0

Customer did not leave a comment.

Tiffany R.  |  Overall Experience 
Rating:
5.0

Max was so nice and helpful. Please let him know.

DEBORAA G. 
Rating:
5.0

Truck was available when they said it would be. It was clean and ran well. Return was quick. Drama-free moving. Thanks!

STEPHENF N. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
1.0

FIRE the guy behind the counter!!...as he threatened me because I ask him to stop cleaning a u-haul truck so he could just give me a receipt...not good at all and could have turned into a really bad situation!!

PATRICK P. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

Matthew A. 
Rating:
5.0

Newer truck models with back up cameras.

Albert R. 
Rating:
5.0

The rep that helped me was friendly courteous and made the process easy

John M. 
Rating:
5.0

Customer did not leave a comment.

Alexander D. 
Rating:
4.0

Website difficult to navigate. If a correction is needed, an error message appears. Then the order is placed anyhow. The attendant had a string of orders to cancel.

MICHAELJ G. 
Rating:
1.0

I got a flat waited a hour and half for roadside the trailer fell of the truck even know the employee put it on never again

TIMOTHYJASON B. 
Rating:
5.0

Customer did not leave a comment.

TJ F. 
Rating:
5.0

Customer did not leave a comment.

JOHNJ T. 
Rating:
5.0

The kid who helped was exceptional

Edward H. 
Rating:
5.0

Customer did not leave a comment.

JENIFER F. 
Rating:
5.0

Change grumpy the managers Attitude.

KERRYP R. 
Rating:
5.0

Service was very efficient.

Elizabeth H. 
Rating:
5.0

I cannot think of anything to improve. This was probably the best U-Haul location I've dealt with. Easy in and out, clean and unobstructed access

Carlos R. 
Rating:
5.0

It a shame that I see more an more companies under staff . Chris did the right think, an got my hitch done before my trip. Thank you

Ralph C. 
Rating:
5.0

Many companies have clean and maintained location and equipment but your people so helpful i keep coming back...

Vincent K. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M. 
Rating:
4.0

Probably best to have two people staffing at peak times. The one guy handling it all was moving fast but clearly could have used a hand.

GREGORYPAUL B. 
Rating:
5.0

Customer did not leave a comment.

Kelly R. 
Rating:
5.0

Excellent customer service love uhaul

RICHARD JR D. 
Rating:
4.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Quick processing, helpful!

Gustav L. 
Rating:
5.0

Customer did not leave a comment.

Gary R. 
Rating:
5.0

Excellent customer service and excellent equipment! Will rent with them again!

DANIELJOHN M. 
Rating:
4.0

Customer did not leave a comment.

DONALDT D. 
Rating:
4.0

We drove to Cortland NY (262 miles), the truck needs a wheel alignment and the suspension was almost nonexistent. I noticed after both trips to snd from the floor board in the drivers cab was very hot.

JAMESS F. 
Rating:
5.0

Customer did not leave a comment.

rich B. 
Rating:
5.0

This rental was smooth and professional from the reservation to pickup to drop off. I have a large family and we are constantly renting trucks or vans for moving in or storing items and this was by far the best experience. I didnt get the fella's name who helped me with my pick up and drop off but he was excellent, professional, friendly and knowledgeable. Thank you for a great experience. Will definitely be back to Uhaul and this location in the future.

ROBERTDAVID R. 
Rating:
4.0

Customer did not leave a comment.

James O. 
Rating:
5.0

Customer did not leave a comment.

Joseph B.  |  First Impressions 
Rating:
5.0

During covid -19 pandemic, I wish they reimbursed you or wave the late fees because not a lot of people can pay on time. Other than that, I'm happy with uhaul experience they don't play games with you like any other storage place

Jason M.  |  First Impressions 
Rating:
5.0

Dave was very nice and helpful with the process

John M.  |  First Impressions 
Rating:
5.0

Excellent job

Thomas N.  |  Reservation 
No reviews have been submitted for this location.

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